ingenico Desk 2600 Payment Terminal Device User Guide
- October 30, 2023
- ingenico
Table of Contents
- ingenico Desk 2600 Payment Terminal Device
- Introduction
- Presentation
- Reading Card
- Installation
ingenico Desk 2600 Payment Terminal Device
Desk/2600 User Guide
Introduction
The Desk/2600 terminal is available in different models and this guide
provides necessary information about use, installation, maintenance, safety,
and security recommendations for the terminal.
The user is advised to read this guide to understand and make the best use of
the terminal.
Warranty/Security
Security: Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.
Warning: This symbol indicates an important warning.
Advice: This symbol indicates a piece of advice.
Presentation
Content of the Box
- Desk/2600 terminal unit equipped with a paper roll
- Battery pack
- Magic Box
- Power Supply Unit (PSU)
- USB Cable
Advice: Keep the packaging. It must be re-used whenever the terminal is shipped.
Overview of the Desk/2600
The Desk/2600 features a 2.8” LCD Display, backlight keyboard with large keys,
smart card reader, contactless card reader, easy loading magnetic stripe
reader, and a compartment where the battery pack and SIM/SAM slots are
located. The terminal weighs 285g (without paper roll nor battery) and
measures 179 x 77.4 x 55 mm.
It is equipped with a USB-C connector for PSU or Magic Box and is suitable for
use in banks and acquirers.
Keyboard Details and Functionality
Some keys on the Desk/2600 keyboard can have other functions according to the applications that are in the terminal. The keyboard features navigation keys, cancel keys, clear keys, and validation keys.
Use of the Terminal
Before using the terminal, always check if the paper roll is present and if battery is connected. Without a battery pack connected, the printer and 4G connectivity won’t be available.
Switching off the Terminal
To switch off the Desk/2600 terminal, press and hold the power key until the screen turns off.
Reading Card
To read a card using the Desk/2600 terminal, insert the card
into the smart card reader or hold the contactless card near the
contactless card reader.
Installation
Recommendations
Follow these recommendations for safe installation of the
Desk/2600 terminal:
-
Use only the power supply included with the product.
-
Maintenance should only be provided by Ingenico authorized
technician. -
Keep the packaging for reuse when shipping the terminal.
Product Connections
Terminal USB
The Desk/2600 terminal features a USB-C connector that can be used with a PSU or Magic Box.
Magic Box Ethernet
The Magic Box is used to connect the Desk/2600 terminal to an Ethernet
network.
USB Slave Connector
The USB slave connector on the Desk/2600 terminal is used to connect a USB
device such as a keyboard or scanner.
USB Host Connector
The USB host connector on the Desk/2600 terminal is used to connect a USB
device such as a printer or scanner.
Power and Terminal Connection
The Desk/2600 terminal is connected to the power supply using the USB-C
connector and to the Magic Box using Ethernet.
Opening Trap Door
To open the trap door on the Desk/2600 terminal, use a screwdriver or other
tool to push the release button located on the bottom of the terminal.
SAMs & SIMs
The compartment on the Desk/2600 terminal is used to hold SIM and SAM cards.
Magic Box Cable
The Magic Box cable is used to connect the Desk/2600 terminal to an Ethernet
network.
Battery
Main Characteristics
The Desk/2600 terminal battery pack has the following characteristics:
- Lithium-Ion Battery
- 7.4V DC
- 2200mAh
Installing the Battery
To install the battery pack on the Desk/2600 terminal, follow these steps:
- Turn off the terminal.
- Open the trap door on the bottom of the terminal.
- Insert the battery pack into its compartment, making sure it is securely in place.
- Close the trap door.
Charging the Battery
To charge the battery pack on the Desk/2600 terminal, follow these steps:
- Connect the PSU to the USB-C connector on the terminal.
- Connect the PSU to a power source.
- The battery will begin charging automatically.
Changing the Battery
To change the battery pack on the Desk/2600 terminal, follow these steps:
-
Turn off the terminal.
-
Open the trap door on the bottom of the terminal.
-
Remove the old battery pack.
-
Insert the new battery pack into its compartment, making sure
it is securely in place. -
Close the trap door.
Paper Roll
Main Characteristics of Ingenico Roll
The Desk/2600 terminal uses Ingenico rolls with the following characteristics:
- Thermal paper
- Width: 57mm
- Diameter: 40mm
Installing Paper Roll
To install a paper roll on the Desk/2600 terminal, follow these steps:
- Open the printer cover on the top of the terminal.
- Insert the paper roll into the printer, making sure it is aligned properly.
- Close the printer cover.
Troubleshooting
If you encounter any issues with your Desk/2600 terminal, refer to the troubleshooting section in this guide for assistance.
Introduction
We hope that you will be fully satisfied with your new terminal Desk/2600.
This terminal is available in different models. Please select by yourself in
this documentation items related to your model.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation, maintenance,
safety and security recommendations.
WARRANTY / SECURITY
SECURITY Use only the power supply included with the product to ensure best
performance and safety. Maintenance should only be provided by Ingenico
authorized technician. Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Double insulation symbol
DC current output
AC current input
DC Power jack polarity
In door use only
International Efficiency Marking Protocol (Energy Star Level 5)
Presentation
Content of the box
ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.
Overview of the Desk/2600
Compartment where are located:
- The battery pack
- The SIM/SAM slots
Keyboard details and functionality
Some keys can have other functions according to the applications that are in
the terminal.
Use the terminal
Before using the terminal, always check if the paper roll is present and if battery is connected. Without battery pack connected, printer and 4G connectivity won’t be available.
Switching off the terminal
To switch off the terminal, disconnect PSU from electrical main network then
press simultaneously (dot key) and (yellow key) for one second.
To restart the terminal, press ( green key) on keyboard or connect the PSU.
Reading card
Magnetic Stripe Card
The card can be read either from left to right or from right to left, with the
stripe on top of the terminal (stripe can be seen by user).
Use a regular movement to ensure a reliable card reading.
Smart Card
Insert the card horizontally with the chip facing upwards and leave in
position throughout the transaction.
Contactless (Cless)
- The terminal behavior for the cardholder may depend on:
- Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction.
The 4 virtual LEDs are displayed during the transaction.
- The terminal environment
- Local usage (language, …)
Installation
Recommendations
Location of the Desk/2600
Place the product on flat surface near an electric socket and according to the
options close to an Ethernet socket. The terminal should be placed far from
any very hot zones, protected from vibrations, dust, damp and electromagnetic
radiation (computer screen, anti-theft barrier etc.).
Operating conditions
Battery charging conditions
Storage conditions
Product connections
Terminal USB
A USB type C connector is available behind the battery door of Desk/2600. This
connector is used to connect PSU or cable for Magic Box (option). This
connector can also be used for SW loading.
Magic Box Ethernet
An Ethernet connector is available at rear of Magic Box. This connector must
be used to connect Internet service provider box.
USB Slave connector
A USB type B connector is available at rear of Magic Box. This connector could
be used to connect cash register.
USB Host connector
A USB type A connector is available at rear of Magic Box (2 connectors in
option). This connector could be used to connect pinpad, serial interface
convertor, USB external PSTN Modem…
Power and terminal connection
Opening trap door
CAUTION
Switch off the terminal before opening the trapdoor.
Turn the terminal and pull on the clip as shown by the arrow on the following picture.
SAMs & SIMs
The connector modules security SAM/SIM is located inside the terminal, in a
closed compartment. Please, switch off the Desk/2600 prior inserting the
SIM/SAM.
-
SAMs and SIMs are identified by the engraved marks on the lower housing
When introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marks -
factory options: 1SIM/2SAMs, 2SIMs/1SAM or 3 SAMs (always
-
SAMs when product doesn’t embed 4G option).
Magic Box cable
To use Magic Box connectivity, the use of cable is necessary and is included
in your product box in option.
- To connect cable, open the trap door as seen in previous chapter.
- Connect the cable and make it follow the cable way as shown on following picture. Take care to place it behind the plastic wall.
- Close the tap door and ensure the cable doesn’t block the door.
Battery
Main characteristics
Instaling the battery
WARNING
Check that the terminal is not connected to the main electric network before
installing or removing the battery.
- Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the picture.
- Disengage the trapdoor.
- Take the battery pack included in the box
- Locate the battery pack connector beside the battery compartment
- Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks.
- Place the battery pack in its compartment.
- Close the battery compartment trapdoor.
Charging the battery
Desk/2600 has been designed to be used with PSU and battery connected. The
terminal autonomy (without PSU) is small and authorizes few transactions when
PSU is disconnected. Battery is mandatory for printing and connecting 4G/2G
network. If the battery level is too low, these functions may be not working.
On initial start-up, charge the battery for 1 hour under the environmental
conditions stated above.
The battery can only be charged by using the power supply included with the
product to ensure best performance and safety. Connect the terminal power
supply directly to the terminal USB-C connector located behind the battery
door or to the magic box USB-C connector marked “PSU” (See chapter
“Installation”).
Changing the battery
It is imperative to use the battery authorized by Ingenico.
There is danger of explosion if battery used is not approved by Ingenico.
- Disconnect the power supply unit
- Turn product off by pressing simultaneously (dot key) and (yellow key) for one second.
- Remove the battery door (See chapter “Installation”).
- Lift the battery and remove it from its compartment.
- Carefully disconnect battery by pulling on connector. Avoid pulling wires to do not damage the battery.
- Connect and install the new battery by following the instructions in chapter “Installation”.
- In order to preserve the environment, dispose used battery in compliance with current country recycling legislation.
Paper roll
Main characteristics of Ingenico roll
The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:
- Storage in hot wet places (near air-conditioner, humidity higher than 85%)
- Exposure to sunlight or ultraviolet for long periods
- Contact with organic solvents (solvent type adhesive
- Direct contact with materials containing plasticizers (PVC transparent folders or envelopes)
- Direct contact with “diazo” papers
- Direct contact with water
- Rubbing or pressing the paper too strongly
WARNING
For best product performance, only use heat sensitized paper approved by
Ingenico.
Installing paper roll
WARNING
Switch off the terminal prior to installing a paper roll.
Use only paper approved by Ingenico. The use of nonapproved paper is likely to
damage the printer of your terminal.
- Open the paper compartment by lifting the catch located at the rear and under the terminal and pull the cover.
- Insert the paper roll in the compartment following the directions shown on the below picture.
- Pull the paper up to the top of the terminal.
- Maintain the paper and close the lid.
- Press simultaneously on both upper corners of the paper flap until it clips into position.
ADVICE
If you insert a new paper roll, tear off the first length (one compre turn to
avoid printing on adhesive tape footprint).
Troubleshooting
The terminal does not turn on:
- Check the battery (is it discharged, is it connected?). A full discharged battery can take long charging time to recover.
- Connect terminal to terminal power supply or put it on powered base
Cards are not read:
- Check that the magnetic card is swiped correctly (with magnetic band on keyboard side).
- Swipe again the card with the magnetic stripe movement constant and rapid
- Verify that the magnetic strip is not damaged, grooved or cracked
- Make sure you have correctly inserted the smart card into the smart card reader and removed the card only after the transaction is performed.
The ticket is not printed:
-
Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (“Installing the paper roll”) -
Check the type of paper used (thermal paper must be used)
-
Verify thermal paper sensitive side.
-
Check battery pack is correctly connected.
FCC/ISED Compliance
- You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.
- This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications.
- However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures :
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
- This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
This device may not cause harmful interference, and (2) This device must accept any interference received,including interference that may cause undesired operation.
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13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre
Copyright© 2023 Ingenico –
Banks and Acquirers
International Holding SAS
All rights reserved
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