ingenico AXIUM EX6000 Smart Phone User Guide

ingenico AXIUM EX6000 Smart Phone

Introduction

• We hope that you will be fully satisfied with your new AXIUM EX6000 terminal.
• Read this guide to understand and make the best use of your terminal.
• It presents you with the necessary information about use, installation, maintenance, safety, and security recommendations.

WARRANTY/ SECURITY

• Use only the power supply included with the product to ensure the best performance and safety.
• Maintenance should only be provided by an Ingenico-authorized technician.
• Failure to comply with these instructions will void the manufacturer’s responsibility.
• This symbol indicates an important Warning.
• This symbol indicates a piece of advice.

Presentation

Contents of the box

• AXIUM EX6000 terminal
• Power adapter
• A battery pack
• This user guide

WARNING

• The power supply unit provided with your equipment is specially designed for the INGENICO AXIUM EX6000 terminal.
• Do not use any other power supply.
• The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

• Keep the package.
• It must be re-used whenever the terminal is shipped.

Overview

Overview of AXIUM EX6000

1. Volume Keys
2. Scan key
3. LCD and touchscreen
4. USB Type-C connector
5. Smart card reader
6. Bar code scanner indicator LED
7. Bar code scanner
8. Barcode scanner illumination light
9. Magnetic card reader
10. Contactless landing zone
11. Power key
12. Scan key

• Weight 261g (including battery)
• Dimension (L x W x H) 152.2 X 77.1 X 17.5mm / 5.9 x 3.0 x 0.69 in
• Electrical mains network 100-240VAC/50-60Hz Class II

Key Locations and Functions

• Three physical keys on the left side of the terminal: a scan key and two volume keys.
• Two physical keys on the right side of the terminal: a power button and a scan key.
• Three virtual keys at the bottom of the 5-inch screen: Menu, Home, and Back keys.

Touch Panel

The AXIUM EX6000 is equipped with a touch panel that allows input via a finger or with the use of a stylus.

Use of the terminal

Power on/Power off the terminal

• Power On Terminal:
  • Make sure the terminal battery is correctly installed.
  • Press the button for about 1s until the display is turned on.
• Power Off Terminal:
  • Press and hold the button for more than 2s until the display shows the following menu.
  • Press ( POWER OFF).
• Battery Low:
  • If the battery is empty, the terminal will automatically shut off.
• Terminal restart:
  • In the event of abnormal behavior of the terminal, press and hold the power button for 8 seconds to force the terminal to power off.
• Screen saver mode:
  • To conserve battery power, the screen may be turned off with a short press of the power button. (approximately 0.5 seconds)

Reading cards

• Magnetic stripe card
  • The card can be read bi-directionally, with the stripe facing the terminal.
  • Use a consistent swipe motion to ensure a reliable card reading.
• Contactless card
  • Bring the card firmly up to the active zone.
  • Keep the card close to the reader during the transaction.
  • Do not remove the card until prompted by the application or the LEDs indicate that the transaction has been completed.
• Smart card
  • Insert the EMV card horizontally with the metal chip facing upward.
  • Leave the card in this position until the transaction is completed or prompted to remove it.

Front scanner Usage

• Press either scan button to start scanning.
• A red LED will be emitted from the window in front of the terminal.
• Align the red LED beam with the bar code to be scanned.
• A beep will sound when the barcode is successfully scanned.

USB Type-C

• USB Type-C connector is located on the left side of the terminal.
• The connector manages Host and Slave connections.
• The connector is used for the audio Jack solution.

WARRANTY/ATTENTION

• To prevent possible hearing damage, do not listen at high volume levels for long periods.

Installation

Recommendations

• Operating conditions
  • **Ambient temperature*** From -10°C to +50°C (14°F to 122°F)
  • Max relative humidity From 10% to 90%, Non-condensing  (*)Excluding battery charging
• Battery charging conditions
  • Ambient temperature From 0°C to +40°C (32°F to 104°F)
• Storage conditions
  • Ambient temperature From -20°C to +70°C (-4°F to 158°F)
  • Max relative humidity From 5% to 90%, Non-condensing

Screen Protective film

• Please remove the protective film from the display before usage.

Installing modules  SAM/SIM1/SIM2

• WARNING: Switch off the terminal before opening the battery door.
• ADVICE: SIM and SAM cards share the same form factor, please ensure that the cards are inserted into the correct slot for the type of card.

The SAM/SIM connectors are located inside the terminal, in a closed compartment.

• Turn the terminal and remove the battery door.
• SAM and SIM1, SIM2 are identified by the engraved marks on the lower housing.
• When introducing a SAM/SIM into its slot, be sure to put the cut corner as indicated on the picture.
• Close the battery door.

MicroSD Memory Card

WARNING: Switch off the terminal before opening the battery door.

The MicroSD connector is located inside the terminal, in a closed compartment.

• Turn the terminal and remove the battery door.
• MicroSD is identified by the engraved marks on the lower housing.
• When introducing a MicroSD in its slot, be sure to put the cut corner as indicated in the picture. Close the battery door.

NOTE: The terminal supports SDHC MicroSD cards up to 32GB.

Battery

Charging the battery

• For safety reasons, the battery included with the terminal is not fully charged.
• Please charge the battery before use.
• When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.
• To charge the battery:  Use the power adapter
  • Connect the power adapter to the terminal USB type-C connector located on the left side of the terminal.
  • Connect the power adapter to the power supply mains network.
  • When charging, a red charge light at the top of the screen will display. This light will turn green when the terminal is fully charged” (check that behavior!).

Installing the battery

WARNING: Check that the terminal is not connected to the main electric network.

• Power off terminal
• Turn the terminal over and remove the battery door
• Locate the battery pack connector beside the battery compartment
• Plug the battery pack connector according to the connector locating system.
• Place the battery pack in its compartment
• Replace the battery door

Visual Impaired (VI) Accessory

Recommendations

Safety

• Lithium cell
  • The AXIUM EX6000 is fitted with an internal lithium cell which should only be accessed by a qualified technician.
• Battery
  • AXIUM EX6000 is fitted with a battery specially designed for this terminal.
  • Only use the approved power supplies, cables, and batteries listed in Ingenico’s catalog.
  • Do not short-circuit the battery.
  • Do not attempt to open the battery.
  • Used batteries must be disposed of at the appropriate sites.
  • Battery lifespan depends on many factors including:
  • Features used.
  • Number of charge and discharge cycles.
  • Use temperature.
• Signs that the battery should be replaced:
  • The battery fuel gauge/percentage meter drops randomly
  • Charging finishes prematurely even though the battery did not accept much power
  • Sudden capacity drops without warning
  • Self-discharge rate soars and is often uneven
  • The battery gets very hot during charging
  • The battery starts bulging

CAUTION: RISK OF EXPLOSION BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

• SAM/SIM1/SIM2 Readers compartment
  • The battery door for the battery, and SAM/SIM1/SIM2, readers located underneath the terminal, must be in place during the normal operation of the terminal.
  • See sections “Installing modules” and “Installing the battery”.
• On airplanes
  • Your terminal must be switched off by removing the battery pack.
  • Remove the battery from the terminal when on an airplane.
  • Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.
• Explosion areas
  • Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out.
  • Operation near Fuel Pumps The terminal is protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
• Thunderstorm weather
  • According to some relevant reports, the mobile phone electromagnetic wave is a good conductor of lightning.
  • It is much easier to suffer lightning strikes when the damp atmosphere forms a magnetic conductivity, especially in open areas.
  • Do not use wireless terminals under thunderstorm weather.
• Electronic health appliances
  • The terminal is a radio transmitter that may interfere with health appliances, such as hearing aids, pacemakers, hospital equipment, etc.
  • Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

Security of your terminal

• This device conforms to currently applicable PCI PTS security requirements.
• Upon receipt of the terminal, it is recommended to check for signs of tampering or other unauthorized modifications to the terminal. It is recommended to check the following periodically:
• The keypad is firmly in place.
• There is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment.
• The device does not display any notifications of being in a “tampered state”.
• In this state the terminal will repeatedly flash the message “Warning Detected” and further use of the terminal will not be possible.
• If you observe the “Warning Detected” message, you should contact the terminal helpdesk immediately.
• You are strongly advised to ensure that privileged access to your terminal is only granted to staff who have been independently verified as being trustworthy.
• The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Fixed installation

For situations where the user can’t pick up the device and shield their PIN entry. it should be installed in the following manner:

• Angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.
• Fitted in a swivel stand or fixed in the best possible position to prevent oversight of pin entry during use.
• There should be placement of conspicuous notices and educational material that inform the user to shield their PIN during PIN entry.
• The device must be installed so that oversight from other customers is prevented.
• This may be achieved through the placement of the lanes and device so that the customer is automatically positioned between the device keypad and other customers.
• Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.
• The terminal is recommended for indoor use only within the aforementioned environmental ranges in Section 4 of this document.

ADVICE

• Positioning of the terminal on the check stand must be done in such a way as to make cardholder PIN (Personal Identification Number) spying infeasible.
• Installing the device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backward to a position that makes visual observation of the PIN-entry process difficult.
• Positioning of in-store security cameras such that the PIN-entry keypad is not visible.
• NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

Cleaning the terminal

Good rules for proper cleaning of the terminal are:

• Unplug all wires from the terminal before cleaning.
• Apply soapy water or other approved cleaning products to a soft, non-abrasive cloth.
• CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result in damage to the terminal.
• Do not clean the electrical connections.
• Do not use solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts.
• Avoid prolonged exposure of the terminal to the direct rays of the sun.
• Do not put anything other than credit cards into the slot of the smart card reader.

Transport and storage

When transporting the terminal

• Protect the terminal from snow, rain, and excessive exposure to the sun.
• Transport with care to avoid mechanical impact.
• Do not throw the unit forcibly. Prevent the package from intrusion during transportation to avoid breakage. The product should be stored in the original packaging.
• Do not store in warehouses that also contain harmful gases or inflammable, explosive, or corrosive chemicals.
• Do not be exposed to strong mechanical vibrations or strong magnetic fields.
• Packaging should be stored at least 15 cm above the ground and be kept away from heat, cold, windows, or air inlet sources by at least 50cm.
• Follow the specific stored conditions as noted in Section 4 of this document.

Safety and Standards

CE MARKING
The CE marking indicates AXIUM EX6000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for:

• The protection of the health and the safety of the user and any other person.
• The protection requirements concerning electromagnetic compatibility.
• And complies with harmonized standards, as well as RoHS Directive 2011/65/EU and its amendment directives.

Operating Frequency

Operating Frequency Band (RF)

• GSM B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
• GSM B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
• GSM B5: 824-849MHz(TX); 869-894MHz(RX)
• GSM B8: 880-915MHz(TX); 925-960MHz(RX)
• WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
• WCDMA B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
• WCDMA B5: 824-849MHz(TX); 869-894MHz(RX)
• WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)
• LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
• LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
• LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)
• LTE-FDD B7: 2500-2570MHz(TX); 2620-2690MHz(RX)
• LTE-FDD B8: 880-915MHz(TX); 925-960MHz(RX)
• LTE-FDD B20: 832-862MHz(TX); 791-821MHz(RX)
• LTE-FDD B28: 703-748MHz(TX); 758-803MHz(RX)
• LTE-TDD B38: 2570-2620MHz(TX/RX)
• LTE-TDD B40: 2300-2400MHz(TX/RX)
• LTE-TDD B41: 2496-2690MHz(TX/RX)
• WiFi: 2412-2472MHz(TX/RX);
• Bluetooth: 2402-2480MHz(TX/RX)
• RF ID: 13.56MHz(TX/RX)
• GPS L1: 1559-1610MHz(RX)
• GLONASS G1: 1559-1610MHz(RX)
• BDS B1I: 1559-1610MHz(RX)

Max Of Transmit Power

• According to the CE test results, the RF performance of the terminal is as follows:
• GSM850: 32.54±2dBm(GMSK),26.91±2dBm(8PSK)
• EGSM900: 31.95±2dBm(GMSK),31.95±2dBm(8PSK)
• DCS1800: 30.67±2dBm(GMSK),30.67±2dBm(8PSK)
• PCS1900: 28.55±2dBm(GMSK),25.03±2dBm(8PSK)
• WCDMA B1/B2/B5/B8: 23+1/-3dBm
• LTE B1/B3/B5/B7/B8/B20/B28/B38/B40/B41: 23±2dBm
• BT: 8.84±2dBm BLE:0.92 ±2dBm
• 2.4G WiFi: 17.24dBm(802.11b),15.71dBm(802.11g),14.38dBm(802.11n20)
• RF ID: 9.48±3dBμ A/m@3m

Environment (WEEE, Batteries and packaging)

• This product is labeled under European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators.
• Those provisions require producers and manufacturers to become liable for take-back, treatment, and recycling upon the end of the life of equipment and batteries.

BATTERIES

• If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT

• The crossed-out waste bin stuck on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled.

THE PRODUCT

• Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old products and used batteries.
• Packaging waste must also be collected separately to ensure proper disposal and recycling.
• In this way, you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste can affect the environment and human health.

Electrical Power Supply

Electrical power supply network

The electrical outlet must meet the following criteria:

Use electrical outlets that are near the equipment and easily accessible.

The power supply label contains eighteen symbols:

• CCC (China Compulsory Certificate) Mark
• The Regulatory Compliance Mark (RCM)
• International Efficiency Marking Protocol (Energy Star Level 6)
• Indoor use only
• “Conformite Europe enne” or CE Mark
• Double insulation symbol
• 5 Years China RoHS symbol
• 10 Years China RoHS symbol
• BSMI (Taiwan)
• PSE Mark (Japan)
• Recycle per the waste electronic & electrical equipment directive
• Underwriters Laboratories Inc (US Compliance)
• Made from recyclable material
• Low-density version of Polyethylene (LDPE)
• Chlorinated Polyethylene ( CPE)
• Risk of explosion if the battery is incorrectly replaced or is placed in a fire
• Dispose of batteries at a hazardous waste collection site or recycling facility
• Direct Current

Troubleshooting

• Q: The terminal cannot be started.
  • A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact our customer service department for help.
• Q: Transaction Processing Failure
  • A: The following reasons are likely to cause transaction failure: damaged magnetic card or smart card SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.
  • Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by a magnetic card.
  • Make sure card swiping is operated correctly.
  • Manually process the transaction instead of card reader. If a manual transaction works, the failure may be caused by the magnetic card reader.
  • Use more than one smart card to test the transaction, to confirm the failure is not caused by the smart card. Make sure the SAM card is correctly inserted into the card slot.
  • Check if the SIM card is installed correctly and local wireless communication network functions or not.
  • If there is still a problem, please contact our customer service center.

“INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING . This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING. BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to BANKS AND ACQUIRERS INTERNATIONAL HOLDING for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. BANKS AND ACQUIRERS INTERNATIONAL HOLDING however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between BANKS AND ACQUIRERS INTERNATIONAL HOLDING and the user. BANKS AND ACQUIRERS INTERNATIONAL HOLDING is not responsible for any use of this device, which would be non-consistent with the present document. All trademarks used in this document remain the property of their rightful owners”

• www.ingenico.com.
• 13-17 rue Pagès, 92150 Suresnes – France
• Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre
• Copyright© 2023 Ingenico – Banks and Acquirers International Holding SAS  All rights reserved
• Copyright© 2023 Ingenico –
• Banks and Acquirers International Holding SAS
• All rights reserved
• AXIUM EX6000 07/11
• www.ingenico.com.
• 13-17 rue Pagès, 92150 Suresnes – France
• Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

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