ingenico AXIUM EX4000 Smart Phone User Guide

: June 17, 2024
: ingenico

Table of Contents

ingenico AXIUM EX4000 Smart Phone
Introduction
Presentation
Overview
Use of the terminal
Installation
Battery
Recommendations
Standards
Troubleshooting
CONTACT
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Download This Manual (PDF format)

ingenico AXIUM EX4000 Smart Phone

Introduction

We hope that you will be fully satisfied with your new AXIUM EX4000 terminal.
Read this guide to understand and make the best use of your terminal.
It presents you with the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

Presentation

Contents of the box

AXIUM EX4000 terminal
Power adapter
This user guide
Ejector

WARNING

The power supply unit provided with your equipment is specially designed for the INGENICO AXIUM EX4000 terminal.
Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the package.
It must be re-used whenever the terminal is shipped.

Overview

Overview of AXIUM EX4000

$ingenico-AXIUM-EX4000-Smart-Phone-FIG-1 $1$$

Camera 2) Volume Keys
Power key| 4) Micro SD slot
SAM /SIM 2 card slot| 6) Eject hole for SIM/SAM card tray
SIM 1 card slot| 8) LEDs for Contactless Card
Speaker| 10) Flash
Contactless landing zone|

$ingenico-AXIUM-EX4000-Smart-Phone-FIG-1 $2$$

LCD and touch screen 13) USB Type-C connector
Microphone| 15) Smart card reader

Weight 182g
Dimension (L x W x H) 146.8 X 75 X 13.1mm / 5.8 x 2.95 x 0.52 in
Electrical mains network 100-240VAC/50-60Hz Class II

Key Locations and Functions

Three physical keys on the right side of the terminal: a power button key and two volume keys.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home, and Back keys. $ingenico-AXIUM-EX4000-Smart-Phone-FIG-1 $3$$

Touch Panel

The AXIUM EX4000 is equipped with a touch panel that allows input via a finger or with the use of a stylus.

Use of the terminal

Power on/Power off the terminal

Power On Terminal:
- Press the button for about 1s until the display is turned on.
Power Off Terminal:
- Press and hold the button for more than 2s until the display shows the following menu.
- Press . $ingenico-AXIUM-EX4000-Smart-Phone-FIG-1 $4$$
Battery Low:
- If the battery is empty, the terminal will automatically shut off.
Terminal reboot:
- In the event of abnormal behavior of the terminal, press and hold the power button for 8 seconds to force the terminal to reboot.
Screen saver mode:
- To conserve battery power, the screen may be turned off with a short press of the power button. (Approximately 0.5 seconds).

Reading cards

Magnetic stripe card
- Insert the EMV card horizontally with the metal chip facing upward.
- Leave the card in this position until the transaction is completed or prompted to remove it.
Contactless card
- Bring the card firmly up to the active zone.
- Keep the card close to the reader during the transaction.
- Do not remove the card until prompted by the application or the LEDs indicate that the transaction has been completed.

Usage of rear camera

The rear camera aims at the barcode and moves EX4000 from far to near.
A beep will sound when the barcode is successfully scanned.

USB Type-C

USB Type-C connector is located on the left side of the terminal.
The connector manages Host and Slave connections.
The connector is used for the audio Jack solution.

WARRANTY

To prevent possible hearing damage, do not listen at high volume levels for long periods.

Installation

Recommendations

Operating conditions
- **Ambient temperature*** From -10°C to +50°C (14°F to 122°F)
- Max relative humidity From 10% to 90%, Non-condensing
- (*)Excluding battery charging
Battery charging conditions
- Ambient temperature From 0°C to +40°C (32°F to 104°F)
Storage conditions
- Ambient temperature From -20°C to +70°C (-4°F to 158°F)
- Max relative humidity From 5% to 90%, Non-condensing

Screen Protective film

Please remove the protective film from the display before usage.

Installing modules
SIM1 and SAM / SIM2

WARNING: Power off the terminal before opening the SIM card tray.
ADVICE: SIM and SAM cards share the same form factor, please ensure that the cards are inserted into the correct slot for the type of card.

The SIM / SAM connectors are located on the right side of the terminal.

Insert the ejector into the hole on the SIM card tray and push hard until the tray pops out.
Pull out the SIM card tray and put the SIM or SAM card into the corresponding position in the tray.
SIM1 and SAM / SIM2 are identified by the engraved marks on the tray.
When putting a SIM / SAM into the slot, be sure to put the cut corner as indicated in the picture.
Insert the SIM card tray into the terminal.

ADVICE

SAM card and SIM2 share a card slot, one terminal can only support SAM or SIM2 cards, please select the correct card according to the terminal function and put it into the card slot.

MicroSD Memory Card

WARNING: Power off the terminal before opening the SIM card tray.

The MicroSD connector is located on the right side of the terminal.

Insert the ejector into the hole on the SIM card tray and push hard until the tray pops out. Pull out the SIM card tray.
If you want to install the MicroSD card, please insert the MicroSD card according to the illustration.
If you want to pull out the MicroSD card, please press the end of MicroSD card until the MicroSD card is popping out, then pull out the MicroSD card.
Insert the SIM card tray into the terminal.
NOTE: The terminal supports SDHC MicroSD cards up to 32GB.

Battery

Charging the battery

When does the battery need to be charged?

For safety reasons, the battery included with the terminal is not fully charged. Please charge the battery before use.
When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.

To charge the battery:

Using the power adapter
- Connect the power adapter to the terminal USB type-C connector
- located on the left side of the terminal.
- Connect the power adapter to the power supply mains network.

Visual Impaired (VI) Accessory

Recommendations

Safety

On airplanes
- Your terminal must be powered off.
- Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.
Explosion areas
- Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out.
- Operation near Fuel Pumps The terminal is protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
Thunderstorm weather
- According to some relevant reports, the mobile phone electromagnetic wave is a good conductor of lightning.
- It is much easier to suffer lightning strikes when the damp atmosphere forms a magnetic conductivity, especially in open areas.
- Do not use wireless terminals under thunderstorm weather.
Electronic health appliances
- The terminal is a radio transmitter that may interfere with health appliances, such as hearing aids, pacemakers, hospital equipment, etc.
- Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

Security of your terminal

This device conforms to currently applicable PCI PTS security requirements. Upon receipt of the terminal, it is recommended to check for signs of tampering or other unauthorized modifications to the terminal. It is recommended to check the following periodically:

The keypad is firmly in place.
There is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment.
The device does not display any notifications of being in a “tampered state”.
In this state the terminal will repeatedly flash the message “Warning Detected” and further use of the terminal will not be possible.
If you observe the “Warning Detected” message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff who have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Fixed installation

For situations where the user can’t pick up the device and shield their PIN entry. it should be installed in the following manner：
Fixed installation

Angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.
Fitted in a swivel stand or fixed in the best possible position to prevent oversight of pin entry during use.
There should be placement of conspicuous notices and educational material that inform the user to shield their PIN during PIN entry.
The device must be installed so that oversight from other customers is prevented.
This may be achieved through the placement of the lanes and device so that the customer is automatically positioned between the device keypad and other customers.
Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.
The terminal is recommended for indoor use only within the aforementioned environmental ranges in Section 4 of this document.

ADVICE

Positioning of the terminal on the check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backward to a position that makes visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

Cleaning the terminal

Good rules for proper cleaning of the terminal are:

Unplug all wires from the terminal before cleaning.
Apply soapy water or other approved cleaning products to a soft, non-abrasive cloth.
CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result in damage to the terminal.
Do not clean the electrical connections.
Do not use solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts.
Avoid prolonged exposure of the terminal to the direct rays of the sun.
Do not put anything other than credit cards into the slot of the smart card reader.

Transport and storage

When transporting the terminal

Protect the terminal from snow, rain, and excessive exposure to the sun.
Transport with care to avoid mechanical impact.
Do not throw the unit forcibly. Prevent the package from intrusion during transportation to avoid breakage. The product should be stored in the original packaging.
Do not store in warehouses that also contain harmful gases, or inflammable, explosive, or corrosive chemicals.
Do not expose to strong mechanical vibrations or strong magnetic fields.
Packaging should be stored at least 15 cm above the ground and be kept away from heat, cold, windows, or air inlet sources by at least 50cm.
Follow the specific stored conditions as noted in Section 4 of this document.

Standards

CE MARKING
The CE marking indicates AXIUM EX4000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for:

The protection of the health and the safety of the user and any other person.
The protection requirements with respect to electromagnetic compatibility.

And complies with harmonized standards, as well as RoHS Directive 2011/65/EU and its amendment directives.

Operating Frequency Band (RF)

GSM850: 824-849MHz(TX); 869-894MHz(RX)
EGSM 900: 880-915MHz(TX); 925-960MHz(RX)
DCS1800: 1710-1785MHz(TX); 1805-1880MHz(RX)
PCS1900: 1850-1910MHz(TX); 1930-1990MHz(RX)
WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
WCDMA B2:1850-1910MHz(TX); 1930-1990MHz(RX)
WCDMAB5: 824-849MHz(TX); 869-894MHz(RX)
WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)
LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)
LTE-FDD B7: 2500-2570MHz(TX); 2620-2690MHz(RX)
LTE-FDD B8: 880-915MHz(TX); 925-960MHz(RX)
LTE-FDD B20: 832-862MHz(TX); 791-821MHz(RX)
LTE-FDD B28: 703-748MHz(TX); 758-803MHz(RX)
LTE-TDD B38: 2570-2620MHz(TX/RX)
LTE-TDD B40: 2300-2400MHz(TX/RX)
LTE-TDD B41: 2496-2690MHz(TX/RX)
WiFi: 2412-2472MHz(TX/RX);
Bluetooth: 2402-2480MHz(TX/RX)
RF ID: 13.56MHz(TX/RX)
GPS L1 C/A/GLONASS G1/BDS B1I: 1559-1610MHz(RX)

Max Of Transmit Power

GSM850: 32.84dBm (GMSK); 26.02dBm (8PSK)
EGSM900: 32.69dBm (GMSK); 26.91dBm (8PSK)
DCS1800:29.34dBm (GMSK); 24.86dBm (8PSK)
PCS1900: 29.45dBm (GMSK); 25.18dBm (8PSK)
WCDMA: 22.2dBm (B1),22.48dBm(B2),22.99dBm(B5),23.19 dBm(B8)
LTE: 22.8dBm(B1), 23.3dBm(B3), 24.1dBm(B5), 23.0dBm(B7), 24.0dBm(B8),
24.1dBm(B20), 24.6dBm(B28), 22.8dBm(B38), 22.9dBm(B40), 23.0dBm(B41)
BT: 2.47dBm
BLE: -5.06dBm
WiFi 2.4GHz: 12.12 dBm(802.11b); 10.91dBm(802.11g); 10.43 dBm(802.11n20)
NFC: 14.78dBμA/m@3m

Environment (WEEE, Batteries and packaging)

This product is labeled by European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon the end of the life of equipment and batteries.

BATTERIES

If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT

The crossed-out waste bin stuck on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled.
Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
Packaging waste must also be collected separately to ensure proper disposal and recycling.
In this way, you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can affect the environment and human health.

Electrical power supply network

The electrical outlet must meet the following criteria:
Use electrical outlets that are near the equipment and easily accessible.

The power supply label contains eighteen symbols:

(China Compulsory Certificate) Mark
The Regulatory Compliance Mark (RCM)
International Efficiency Marking Protocol (Energy Star Level 6)
In-door use only
“Conformite Europe enne” or CE Mark
Double insulation symbol
5 Years China RoHS symbol
10 Years China RoHS symbol
BSMI (Taiwan)
PSE Mark (Japan)
Recycle by the waste electronic & electrical equipment directive
Underwriters Laboratories Inc (US Compliance)
Made from recyclable material
Low-density version of Polyethylene (LDPE)
Chlorinated Polyethylene ( CPE)
Risk of explosion if the battery is incorrectly replaced or is placed in a fire
Dispose of batteries at a hazardous waste collection site or recycling facility
Direct Current

Troubleshooting

Q: The terminal cannot be started.
- A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact our customer service department for help.
Q: Transaction Processing Failure
- A: The following reasons are likely to cause transaction failure: damaged magnetic card or smart card SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.
- Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by a magnetic card.
- Make sure card swiping is operated correctly.
- Manually process the transaction instead of card reader. If a manual transaction works, the failure may be caused by the magnetic card reader.
- Use more than one smart card to test the transaction, to confirm the failure is not caused by the smart card. Make sure the SAM card is correctly inserted into the card slot.
- Check if the SIM card is installed correctly and local wireless communication network functions or not.
- If there is still a problem, please contact our customer service center.

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