ingenico AXIUM DX4000 Desktop Phone User Guide

AXIUM DX4000 Desktop
User Guide

AXIUM DX4000 Desktop Phone

www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

Introduction

We hope that you will be fully satisfied with your new AXIUM DX4000 Desktop terminal.
Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
WARRANTY/SECURITY
Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

Presentation

2.1 Contents of the box

• AXIUM DX4000 Desktop terminal unit equipped with a paper roll
• Power adapter
• A battery pack
• This user guide
• One MAGIC BOX

WARNING
The power supply unit provided with your equipment is specially designed for INGENICO AXIUM DX4000 Desktop terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the terminal is shipped.
In all EU member states, operation of 5150-5350MHz is restricted to indoor use only. 2.2 Overview of AXIUM DX4000 Desktop

1. Contactless landing zone	2) LEDs for Contactless Card

2. Power key| 4) Volume keys
3. Battery cover| 6) Magnetic card reader
4. Smart Card reader| 8) LCD and touch screen
5. Front Camera|

10. Battery compartment	11) SAM 2 card slot,SAM 1 card slot

11. Micro SD slot| 13) Speaker
12. USB Type-C connector| 15) SAM card slot
13. Battery socket| 17) Easy Loading Printer
    Weight| 435g (including battery)
    ---|---
    Dimension (L x W x H)| 177.6 X 80 X 56.8mm
    Electrical mains network| 100-240VAC/50-60Hz Class II

2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a power button and two volume keys.
Three capacitive keys at the bottom of the screen：Menu,Home and Back keys. 2.4 Touch Panel
The AXIUM DX4000 Desktop is equipped with touch panel that allows you capture functions and menus by your finger.

Use of the terminal

ADVICE
Before using the terminal, always check if the roll of paper is present.
3.1 Power on/Power off the terminal
Power On Terminal:

• Make sure the terminal battery is correctly installed.
• Press button for about 1s until the display is turned on.

Power Off Terminal:

• Press and hold button for more than 2s until the display shows the following menu.
• Press .

Battery Low:

• If the battery is empty, the terminal will automatically shut off.

Terminal restart:

• In the event of abnormal behavior of the terminal, press and hold the power button for 8 seconds to force the terminal to power off.

Screen saver mode:

• To conserve battery power, the screen may be turned off with a short press of the power button. (approximately 0.5 seconds)

3.2 Reading cards
Magnetic stripe card

• The card can be read bi-directionally, with the stripe facing the terminal.
• Use a regular movement in order to ensure a reliable card reading.

Contactless card

• Bring the card firmly up to the active zone.
• Keep the card close to the reader during the transaction.
• On the front,LEDs are displayed to indicate transaction processing.

Smart card

• Insert the card horizontally with the metal chip facing upward and leave in position throughout the transaction.

3.3 Usage of Front Camera

• The brightness of the mobile phone must be set to the brightest or not less than the 2/3 of the maximum brightness.
• The screen of the mobile phone must face the front scanning head above the terminal screen and keep it stationary.
• The screen of the mobile phone must be parallel to the front scanning head.
• The vertical distance between the screen of the mobile phone and the front scanning head should be between 10~ 30 cm; 20 cm would be the best.
• The terminal will beep with a successful scanning.

3.4 USB Type-C

• There is a USB type-C connector on the bottom side of the terminal.
• The connector manages Host and Slave connections.

3.5 MAGIC BOX
3.5.1 Device Introduction

3.5.2 Interface definition

1. RJ45 interface
   Sequence| RJ45 Signal
   ---|---
   1| ETH_TX+
   2| ETH TX-
   3| ETH_RX+
   4| NC
   5| NC
   6| ETH_RX-
   7| NC
   8| NC
2. USB-TYPE A interface
   Sequence| USB-TYPE A Signal
   ---|---
   1| VBUS 5.0V
   2| D-
   3| D+
   4| GND
3. USB-TYPE B interface
   Sequence| USB-TYPE B Signal
   ---|---
   1| Not connect
   2| D-
   3| D+
   4| GND
4. USB-TYPE C interface

3.5.3 Product Technology Features
Product Technology Specifications

Port| a USB TYPE-C power input port
a RJ45 network port
a USB TYPE-A HOST port supporting USB2.0
a USB TYPE-B DEVICE port supporting USB2.0
a USB TYPE-C port supporting USB2.0
---|---
Power| Power input: 5.0V DC 2.0A/3.0A
USB TYPE-A HOST output : 5.0V DC 0.5A
USB TYPE-C output: 5V/1.8A(Power input with 5.0V/3.0A);
5V/1.8A(Power input with 5.0V/2.0A,not use USB TYPE=A);
5V/1.3A(Power input with 5.0V/2.0A, use one USB TYPE-A);
5V/0.8A(Power input with 5.0V/2.0A, use two USB TYPE=A);
Size and Weight| Size: 74mmx41mmx26mm
Net Weight: 100g
Gross Weight: 124g

Environmental conditions
Environmental conditions for running, storing and delivering the product:

Product Functions

The MAGIC BOX has two main functions as below:

• DX4000 charging: Connect the MAGIC BOX with the power adapter, then connect DX4000 with the MAGIC BOX to get charged.
• Serves as extended communication ports of DX4000: Network port, USB port.

3.5.4 Installation
Connect MAGIC BOX with DX4000 Note: Please put the cable to the correct position in the battery compartment, as the third picture shown
Fixing of MAGIC BOX (optional)
3.5.5 Notes
Notes

• Prevent the terminal from sun exposure, high temperature, moister and other mean conditions.
• Cut off the power before cleaning the device and wipe the main body with dry cloth.
• When the following abnormal phenomena occur, stop running the device immediately, cut off the power supply, and report to the service provider as soon as possible:

1. harsh noise heard during operation.
2. impurities or water found in the machine.
3. Unpleasant smell found during operation.

3.5.6 Delivery and Storage
Delivery and Storage

• Avoid rain and snow, sun exposure and mechanical impact.
• The product should be stored in the original box. The box should be at least 15cm away from the floor, at least 50cm from the wall, heat source, cold source, window or air inlet.

Installation

4.1 Recommendations
Operating conditions

(*)Excluding battery charging
Battery charging conditions

Storage conditions

4.2 Installing modules
4.2.1 SAM
WARNING
Switch off the terminal before opening the battery door.
The SAM connectors are located inside the terminal, in a closed compartment.

• Turn the terminal and remove the battery door.
• SAMs are identified by the engraved marks on the lower housing.
• When introducing a SAM into slot, be sure to put the cut corner as indicated on the picture.
• Close the battery door.

ADVICE
AXIUM DX4000 Desktop is equipped with a dual SAM slot.
When using two SAM cards,it is recommended to insert the bottom one first,then the top one.
When using only one SAM card, it is recommended to insert SAM1 slot (bottom).
4.2.2 MicroSD Memory Card
WARNING
Switch off the terminal before opening the battery door.
MicroSD connector is located inside the terminal, in a closed compartment.

• Turn the terminal and remove the battery door.
• MicroSD are identified by the engraved marks on the lower housing.
• Slide the cover to the end and pull to open it. Insert MicroSD card, push the cover to close and slide it to the top to lock it. Be sure to put the
• MicroSD card contacts downside and the cut corner as indicated on the figure.
• Close the battery door.

The terminal supports MicroSD up to 32GB.![ingenico AXIUM DX4000 Desktop Phone

• parts18](https://manuals.plus/wp-content/uploads/2024/01/ingenico-AXIUM- DX4000-Desktop-Phone-parts18.jpg) 4.3 Paper roll
  4.3.1 Main characteristics of INGENICO paper roll

• The thermal paper can be deteriorated by poor storage conditions,so we recommend you to avoid:
• Storage in hot wet places(near air-conditioner,humidity higher than 85%).
• Exposure to sunlight or ultraviolet for long periods.
• Contact with organic solvents(solvent type adhesive).
• Direct contact with materials containing plasticizers (PVC transparent folders or envelopes).
• Direct contact with <>papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

WARNING
For best product performance, only use heat sensitized paper approved by Ingenico.
4.3.2 Installing paper roll

• Open the paper cover by lifting the catch located at the top of AXIUM DX4000 Desktop and pull the cover to the rear of the terminal.
• Insert the paper roll in the compartment following the directions shown on the below picture.
• Pull the paper up to the top of terminal, maintain the paper and close the cover.
• Press simultaneously on both upper corners of the paper flap until it clips into position.
• Please note that the paper should be cut off upward.

ADVICE
If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid printing on adhesive footprint).
WARNING
Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico.
The use of no-approved paper is likely to damage the printer of your terminal.
4.4 Battery
4.4.1 Charging the battery

• When does the battery need to be charged?

• For safety reasons, the battery included with the terminal is not fully charged. Please charge the battery before use.

• When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.

• How can the battery be chargd?
  Using the power adapter

• Connect the power adapter to the terminal USB type-C connector located on the left side of the terminal.

• Connect the power adapter to the power supply mains network.

• Check the charing status on the top of the screen(it means battery charging).

4.4.2 Installing the battery
WARNING
Check that the terminal is not connected to the main electric network.

• Turn your terminal and unclip the battery door by pushing the clips as shown with the arrow on the picture.
• Disengage the battery door.
• Take the battery pack included in the box.
• Locate the battery pack connector beside the battery compartment.
• Plug the battery pack connector according to the connector locating system.
• Place the battery pack in its compartment.
• Close the battery door.

4.4.3 Remove the battery

• Disengage the battery door.
• Remove the battery pack from the battery compartment.
• Unplug the battery pack connector.
• Close the battery door.

4.5 Visual Impaired (VI) Accessory(optional)

Install
• slide the accessory onto the terminal from the bottom.| Remove
• slide the accessory down and away from the terminal
---|---
|

Recommendations

5.1 Safety
Powering down the AXIUM DX4000 Desktop
Disconnect the AXIUM DX4000 Desktop power supply block adapter from the electrical mains network.
Lithium cell
The AXIUM DX4000 Desktop is fitted with an internal lithium cell which should only be accessed by a qualified technician.
Battery

• AXIUM DX4000 Desktop is fitted with battery specially designed for this terminal.
• Only use the appropriate chargers and batteries listed in the ingenico’s catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at the appropriated sites.

The lifespan of battery depends on:

• Features used.
• Number of charge and discharge cycles.
• Use temperature.

CAUTION
RISK OF EXPLOSION BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
SAM Readers compartment

• The battery door for battery, SAM readers located underneath the terminal, must be in place during the normal operation of the terminal.
• See sections “Installing modules” and “Installing the battery”.

On airplanes

• Your terminal must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane.
• Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas

• Some regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out.
• You are urged to comply with these regulations.
• The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Thunderstorm weather

• According to some relevant reports, the mobile phone electromagnetic wave is good conductor of lightning.
• It is much easier to suffer lightning strike when the damp atmosphere form a magnetic conductivity, especially in open areas.
• Do not use wireless terminals under thunderstorm weather.

Electronic health appliances

• Your terminal is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc.
• Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

5.2 Security of your terminal
Your device fulfills current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message “Warning Detected” and further use of the terminal will not be possible. If you observe the “Warning Detected” message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.
5.3 Fixed installation
If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used, but it must be installed in the following manner：

• The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.
• The device must either be fitted in a swivel stand – so that the customer can position the device in the best angle to prevent oversight – or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.
• The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry.
• The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.
• The terminal is exclusively made for indoor use.

ADVICE
Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN- entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
5.4 Cleaning the terminal
Good rules for proper cleaning of the terminal are:

• Unplug all wires from the terminal prior to cleaning.
• Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth.
• CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result in damage to the terminal.
• Do not clean the electrical connections.
• Do not use solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts.
• Avoid prolonged exposure of the terminal to the direct rays of the sun.
• Do not put anything other than credit cards into the slot of the smart card reader.

5.5 Transport and storage
When transporting the terminal

• Protect the terminal from snow, rain, and excessive exposure to the sun.
• Transport with care to avoid mechanical impact.
• Do not throw the unit forcibly. Prevent the package from intrusion during transportation to avoid breakage. The product should be stored in the original packaging.
• Do not store in warehouses that also contain harmful gases, or inflammable, explosive, or corrosive chemicals.
• Do not expose to strong mechanical vibrations or strong magnetic fields.
• Packaging should be stored at least 15 cm above the ground and be kept away from heat, cold, windows, or air inlet sources by at least 50cm.
• Follow the specific stored conditions as noted in Section 4 of this document.

Standards

FCC WARNING
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
The antennas used for this transmitter must be co-located or operating in conjunction with any other antenna or transmitter.
The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all Wi-Fi product marketed in US must fixed to US operation channels only.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.  However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

ISEDC RSS WARNING
This device complies with Innovation, Science and Economic Development Canada licence-exempt RSS standard (s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,including interference that may cause undesired operation of the device.
Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that, the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Operations in the 5.15-5.35 GHz band are restricted to indoor usage only.
Specific Absorption Rate(SAR) information
SAR tests are conducted using standard operating positions accepted by the FCC/ISEDC with the device transmitting at its highest certified power level in all tested frequency bands, although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. Before a new product is a available for sale to the public, it must be tested and certified to the FCC /ISEDC that it does not exceed the exposure limit established by the FCC/ISEDC, tests for each device are performed in positions and locations as required by the FCC/ISEDC.
For hand hold and body supported operation, this device has been tested and meets the FCC /ISEDC RF exposure guidelines when used with an accessory designated for this product.
Environment (WEEE, Batteries and packaging)
This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
BATTERIES
If your product contains batteries,they must be disposed of at appropriate collection points.
THE PRODUCT
The crossed-out waste bin stuck on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycles.
Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
Packaging waste must also be collected separately to assure a proper disposal and recycling.
In this way you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can have an effect on the environment and human health.
Electrical power supply network
The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.

The power supply label contains eighteen symbols:

| CCC (China Compulsory Certificate) Mark
---|---
| The Regulatory Compliance Mark (RCM)
| International Efficiency Marking Protocol (Energy Star Level 6)
| In door use only
| “Conformite Europe enne” or CE Mark
| Double insulation symbol
| 5 Years China RoHS symbol
| 10 Years China RoHS symbol
| BSMI (Taiwan)
| PSE Mark (Japan)
| Recycle in accordance with the waste electronic & electrical equipment directive
| Underwriters Laboratories Inc (US Compliance)
| Made from recyclable material
| Low density version of Polyethylene (LDPE)
| Chlorinated Polyethylene ( CPE)
| Risk of explosion if the battery is incorrectly replaced or is placed in a fire
| Dispose of batteries at a hazardous waste collection site or recycling facility
| Direct Current

Troubleshooting

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact our customer service department for help.

Q: Printer cannot work.

A: This may be caused by abnormal power supply or incorrect paper installation. Check the battery status or the terminal power connection. If the remaining battery power is insufficient for a complete printing operation, the printer will not print the paper. Check the printer roller and if the paper dust cover is correctly installed. If the problem still exists, please contact our customer service center.

Q: Transaction Processing Failure.

A: Following reasons are likely to cause transaction failure: damaged magnetic card or smart card SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.

• Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by magnetic card.
• Make sure card swiping is operated correctly.
• Manually process the transaction instead of card reader. If manual transaction works, the failure may be caused by magnetic card reader.
• Use more than one smart card to test the transaction, to confirm the failure is not caused by smart card. Make sure the SAM card is correctly inserted into the card slot.
• Check if the SIM card is installed correctly and local wireless communication network functions or not.

If there is still problem, please contact our customer service center.
“INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING . This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING . BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to BANKS AND ACQUIRERS INTERNATIONAL HOLDING for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. BANKS AND ACQUIRERS INTERNATIONAL HOLDING however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between BANKS AND ACQUIRERS INTERNATIONAL HOLDING and the user. BANKS AND ACQUIRERS INTERNATIONAL HOLDING is not responsible for any use of this device, which would be non-consistent with the present document. All trademarks used in this document remain the property of their rightful owners”

Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved AXIUM DX4000 Desktop
07 / 05

References

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