Tenda Nova EX3 AX1500 Whole Home Mesh Wi-Fi 6 System Instruction Manual

: June 16, 2024
: Tenda

Nova EX3 AX1500 Whole Home Mesh Wi-Fi 6 System

Product Information

Specifications

Product Name: Whole Home Mesh Wi-Fi System
Model: MX15 Pro
Manufacturer: Shenzhen Tenda Technology Co., Ltd.
Trademark: Tenda
Version: v1.0

Preface

Thank you for choosing Tenda! This user guide provides detailed
instructions on how to use the Whole Home Mesh Wi-Fi System. The
system can be managed through both the web UIs (for computers and
mobile clients) and the App. Please note that the screenshots and
product figures in this guide are based on the MX15 Pro model.

The web UI may vary for different models, so the actual display
on your device may be different from what is shown in this guide.
Throughout this guide, the Whole Home Mesh Wi-Fi System may be
referred to as a “Mesh device,” “device,” or “router.” The entire
system may be referred to as the “Mesh system.”

Conventions

The following conventions are used in this user guide:

Cascading menus: Indicated by the “>”
symbol. For example, “System > Live Users” means you need to
navigate to the “Live Users” option under the “System” menu.
Parameter and value: Parameters are presented
in bold, and their values are provided. For example, “Set User Name
to Tom.”
Variable: Variables are presented in italic
format. For example, “Format: XX:XX:XX:XX:XX:XX” indicates a
variable MAC address format.
UI control: UI controls are presented in bold.
For example, “On the Policy page, click the OK button.”
Message: Messages displayed on the device are
presented as plain text. For example, “The Success message
appears.”

Revision History

Tenda is continuously working to improve its products and
documentation. The following changes have been made since the
introduction of this user guide:

Version: V1.1
Date: 2023-2-24
Description: Added function description about
6 GHz WiFi network for MX21 Pro/EX21 Pro/Mesh21XEP in the following
sections:
- Web UI operations (computer)
- 2.5 Wi-Fi settings
- 2.8.2 Guest Wi-Fi
- App operations
- 3.6.2 WiFi settings
- 3.6.3 Guest network

Product Usage Instructions

Section 1: Setting up the Whole Home Mesh Wi-Fi System

To set up the Whole Home Mesh Wi-Fi System, please follow these
steps:

Step 1: Unbox the package and ensure that all components are
included.
Step 2: Connect the main Mesh device to your modem using an
Ethernet cable.
Step 3: Connect the power adapter to the main Mesh device and
plug it into a power outlet.
Step 4: Wait for the main Mesh device to power on and establish
a connection with your modem.
Step 5: Download the Tenda App from your mobile app store.
Step 6: Open the Tenda App and follow the on-screen
instructions to complete the setup process.

Section 2: Managing the Whole Home Mesh Wi-Fi System

The Whole Home Mesh Wi-Fi System can be managed through both the
web UI and the Tenda App. Please refer to the appropriate section
below for instructions:

2.1 Web UI (Computer)

To access the web UI and manage your Whole Home Mesh Wi-Fi
System from a computer, please follow these steps:

Step 1: Open a web browser on your computer.
Step 2: Enter the default IP address of the main Mesh device in
the browser’s address bar.
Step 3: Press Enter to access the web UI login page.
Step 4: Enter the default username and password (provided in
the Quick Installation Guide) to log in to the web UI.
Step 5: Once logged in, you can navigate through the different
settings and configuration options available in the web UI.

2.2 Tenda App (Mobile)

To manage your Whole Home Mesh Wi-Fi System using the Tenda App
on your mobile device, please follow these steps:

Step 1: Download and install the Tenda App from your mobile app
store.
Step 2: Open the Tenda App on your mobile device.
Step 3: Follow the on-screen instructions to create a Tenda
account or log in with your existing account.
Step 4: Once logged in, you can use the Tenda App to manage and
configure your Whole Home Mesh Wi-Fi System.

Section 3: Configuring Wi-Fi Settings

To configure the Wi-Fi settings of your Whole Home Mesh Wi-Fi
System, please follow these steps:

3.1 Web UI (Computer)

Step 1: Access the web UI as described in Section 2.1.
Step 2: Navigate to the Wi-Fi settings page.
Step 3: Configure the desired Wi-Fi network name (SSID) and
password.
Step 4: Save the settings and wait for the devices to apply the
changes.

3.2 Tenda App (Mobile)

Step 1: Open the Tenda App on your mobile device as described
in Section 2.2.
Step 2: Tap on the Wi-Fi settings option.
Step 3: Configure the desired Wi-Fi network name (SSID) and
password.
Step 4: Save the settings and wait for the devices to apply the
changes.

Frequently Asked Questions (FAQ)

Q1: Can I use multiple Mesh devices with the Whole Home Mesh

Wi-Fi System?

A1: Yes, the Whole Home Mesh Wi-Fi System is designed to work
with multiple Mesh devices. You can add additional Mesh devices to
extend the coverage of your Wi-Fi network.

Q2: How can I update the firmware of my Whole Home Mesh Wi-Fi

System?

A2: To update the firmware of your Whole Home Mesh Wi-Fi System,
please follow these steps:

Step 1: Access the web UI or Tenda App as described in Section
Step 2: Navigate to the firmware update section.
Step 3: Check for available firmware updates.
Step 4: If an update is available, follow the on-screen
instructions to download and install the firmware update.

Q3: How can I reset my Whole Home Mesh Wi-Fi System to factory

defaults?

A3: To reset your Whole Home Mesh Wi-Fi System to factory
defaults, please follow these steps:

Step 1: Locate the reset button on the main Mesh device.
Step 2: Press and hold the reset button for 10 seconds.
Step 3: Release the reset button and wait for the device to
reboot.
Step 4: The Whole Home Mesh Wi-Fi System will be restored to
its factory default settings.

Q4: How can I change the administrator password for the web

UI?

A4: To change the administrator password for the web UI, please
follow these steps:

Step 1: Access the web UI as described in Section 2.1.
Step 2: Navigate to the administrator settings page.
Step 3: Enter the current password and the new password.
Step 4: Save the settings to apply the

v1.0 111111111111111111111111111111111111111111111111111111111111
111111111111111111111111111111

Copyright Statement
© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved. is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other
brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. Copyright of the whole product as integration, including its accessories and software, belongs to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the prior written permission of Shenzhen Tenda Technology Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal design, operational function, and/or reliability, Tenda reserves the right to make changes to the products without obligation to notify any person or organization of such revisions or changes. Tenda does not assume any liability that may occur due to the use or application of the product described herein. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information and recommendations in this document do not constitute a warranty of any kind, express or implied.
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Preface

Thank you for choosing Tenda!
This user guide walks you through all functions on the Whole Home Mesh Wi-Fi System, which can be managed on both the web UIs (for computers and mobile clients) and App. All the screenshots and product figures herein, unless otherwise specified, are taken from MX15 Pro.

– The web UI of different models may differ. The web UI actually displayed shall prevail.
– The Whole Home Mesh Wi-Fi System may include multiple devices. Each of them may be referred to as a “Mesh device”, “device” or “router” in this user guide. The whole of them may be referred to as the “Mesh system”.

Conventions
The typographical elements that may be found in this document are defined as follows.

Item

Presentation

Example

Cascading menus

System > Live Users

Parameter and value

Bold

Set User Name to Tom.

Variable

Italic

Format: XX:XX:XX:XX:XX:XX

UI control

Bold

On the Policy page, click the OK button.

Message

” ”

The “Success” message appears.

The symbols that may be found in this document are defined as follows.

Symbol

Meaning

This format is used to highlight information of importance or special interest. Ignoring this type of note may result in ineffective configuration, loss of data or damage to device.

This format is used to highlight a procedure that will save time or resources.

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For more documents
If you want to get more documents of the device, visit www.tendacn.com and search for the corresponding product model.
The related documents are listed as below.

Document

Description

Datasheet

It introduces the basic information of the device, including product overview, selling points, and specifications.

Quick Installation Guide

It introduces how to set up the device quickly for internet access, the descriptions of LED indicators, ports, and buttons, FAQ, statement information, and so on.

Technical Support
If you need more help, contact us by any of the following means. We will be glad to assist you as soon as possible.

Website

https://www.tendacn.com/

Email

[email protected]

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Revision History
Tenda is constantly searching for ways to improve its products and documentation. The following table indicates any changes that might have been made since the user guide was introduced.

Version

Date

Description

Added function description about 6 GHz WiFi network for MX21 Pro/EX21 Pro/Mesh21XEP in the following sections:

Web UI operations (computer)

– 2.5 Wi-Fi settings

– 2.8.2 Guest Wi-Fi

V1.1

2023-2-24

– 2.8.8 Advanced Wi-Fi settings

App operations

– 3.6.2 WiFi settings – 3.6.3 Guest network

Web UI operations (mobile client)

– 4.6 Wi-Fi settings – 4.9.1 Guest Wi-Fi

V1.0

2023-1-18

Original publication.

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Contents
1 Get to know your device …………………………………………………………………………………………1 1.1 Product overview ……………………………………………………………………………………………………..2 1.2 Appearance …………………………………………………………………………………………………………….. 3 1.2.1 LED indicator …………………………………………………………………………………………………… 3 1.2.2 Buttons and Ports …………………………………………………………………………………………….. 5 1.2.3 Label ………………………………………………………………………………………………………………. 8
2 Web UI operations (computer)…………………………………………………………………………………9 2.1 Quick setup …………………………………………………………………………………………………………… 10 2.1.1 Connect your primary node ……………………………………………………………………………..10 2.1.2 Connect your primary node to the internet………………………………………………………..11 2.1.3 Extend your network ………………………………………………………………………………………. 17 2.2 Web UI (computer) ………………………………………………………………………………………………… 18 2.2.1 Log in to the web UI (computer) ………………………………………………………………………. 18 2.2.2 Log out of the web UI (computer)……………………………………………………………………..19 2.2.3 Change the language ………………………………………………………………………………………. 19 2.3 Network status ………………………………………………………………………………………………………. 20 2.3.1 Network status ………………………………………………………………………………………………. 20 2.3.2 Network topology……………………………………………………………………………………………21 2.4 Internet settings……………………………………………………………………………………………………..30 2.4.1 Overview ……………………………………………………………………………………………………….30 2.4.2 Access the internet with a PPPoE account …………………………………………………………. 33 2.4.3 Access the internet through a dynamic IP address ……………………………………………… 34 2.4.4 Access the internet with a set of static IP address information……………………………..35
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2.4.5 Set up dual access connection …………………………………………………………………………. 36 2.5 Wi-Fi settings ………………………………………………………………………………………………………… 38
2.5.1 Basic settings …………………………………………………………………………………………………. 38 2.5.2 Separate the Wi-Fi networks ……………………………………………………………………………. 41 2.5.3 Unify the Wi-Fi networks………………………………………………………………………………….42 2.5.4 Disable or Enable the WiFi networks ………………………………………………………………… 43 2.6 Client management…………………………………………………………………………………………………45 2.6.1 View client information …………………………………………………………………………………… 45 2.6.2 Change a client name ……………………………………………………………………………………… 47 2.6.3 Add a client to the blacklist ……………………………………………………………………………… 47 2.6.4 Remove a client from the blacklist ……………………………………………………………………. 48 2.6.5 Delete an offline client ……………………………………………………………………………………. 49 2.7 Parental control………………………………………………………………………………………………………50 2.7.1 Create a parental control rule ………………………………………………………………………….. 50 2.7.2 Other operations on the parental control rules ………………………………………………….. 54 2.8 More……………………………………………………………………………………………………………………..55 2.8.1 Router information………………………………………………………………………………………….55 2.8.2 Guest Wi-Fi ……………………………………………………………………………………………………. 59 2.8.3 Working mode ……………………………………………………………………………………………….. 62 2.8.4 IPv6 ………………………………………………………………………………………………………………. 67 2.8.5 Network diagnosis ………………………………………………………………………………………….. 73 2.8.6 TR069…………………………………………………………………………………………………………….74 2.8.7 Smart power saving ………………………………………………………………………………………… 77 2.8.8 Advanced Wi-Fi settings ………………………………………………………………………………….. 79 2.8.9 Network settings ……………………………………………………………………………………………. 85 2.8.10 Advanced……………………………………………………………………………………………………101 2.8.11 System settings……………………………………………………………………………………………122 3 App operations…………………………………………………………………………………………………. 133
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3.1 App download and installation ……………………………………………………………………………….134 3.2 Registration and binding ………………………………………………………………………………………..135
3.2.1 Register a Tenda account………………………………………………………………………………..135 3.2.2 Log in to Tenda WiFi App………………………………………………………………………………..138 3.2.3 Bind the administrator account ………………………………………………………………………140 3.3 Quick setup ………………………………………………………………………………………………………….141 3.3.1 Connect your primary node to the internet………………………………………………………141 3.3.2 Extend your network ……………………………………………………………………………………..143 3.4 Management type…………………………………………………………………………………………………145 3.4.1 Local management ………………………………………………………………………………………..145 3.4.2 Remote management…………………………………………………………………………………….145 3.5 My WiFi ……………………………………………………………………………………………………………….146 3.5.1 View managed nodes …………………………………………………………………………………….147 3.5.2 View internet status ………………………………………………………………………………………148 3.5.3 Add a node …………………………………………………………………………………………………..150 3.5.4 Manage nodes………………………………………………………………………………………………154 3.5.5 Manage connected clients ……………………………………………………………………………..156 3.6 Common settings ………………………………………………………………………………………………….158 3.6.1 Internet settings ……………………………………………………………………………………………159 3.6.2 WiFi settings …………………………………………………………………………………………………164 3.6.3 Guest network………………………………………………………………………………………………166 3.6.4 Bandwidth test ……………………………………………………………………………………………..167 3.6.5 Parental control …………………………………………………………………………………………….169 3.6.6 Blacklist………………………………………………………………………………………………………..177 3.6.7 LED indicator ………………………………………………………………………………………………..179 3.6.8 Experience monthly report …………………………………………………………………………….181 3.6.9 Working mode………………………………………………………………………………………………182 3.6.10 IPv6……………………………………………………………………………………………………………185
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3.6.11 LAN settings………………………………………………………………………………………………..192 3.6.12 DHCP server………………………………………………………………………………………………..194 3.6.13 Static IP reservation……………………………………………………………………………………..195 3.6.14 DNS……………………………………………………………………………………………………………198 3.6.15 IPTV……………………………………………………………………………………………………………199 3.6.16 MESH button ………………………………………………………………………………………………202 3.6.17 WPS …………………………………………………………………………………………………………..203 3.6.18 Port mapping………………………………………………………………………………………………204 3.6.19 UPnP ………………………………………………………………………………………………………….207 3.7 System settings …………………………………………………………………………………………………….208 3.7.1 Login password……………………………………………………………………………………………..208 3.7.2 Auto system maintenance………………………………………………………………………………209 3.7.3 Firmware upgrade …………………………………………………………………………………………210 3.7.4 Account authorization ……………………………………………………………………………………211 3.8 My profile…………………………………………………………………………………………………………….214 4 Web UI operations (mobile client)………………………………………………………………………… 215 4.1 Quick setup ………………………………………………………………………………………………………….216 4.1.1 Connect your primary node to the internet………………………………………………………216 4.1.2 Extend your network ……………………………………………………………………………………..218 4.2 Login……………………………………………………………………………………………………………………219 4.3 Router information ……………………………………………………………………………………………….221 4.4 Network overview…………………………………………………………………………………………………225 4.4.1 Network status ……………………………………………………………………………………………..225 4.4.2 Network topology………………………………………………………………………………………….226 4.5 Internet settings……………………………………………………………………………………………………242 4.5.1 Overview ……………………………………………………………………………………………………..242 4.5.2 Access the internet with a PPPoE account ………………………………………………………..245 4.5.3 Access the internet through a dynamic IP address …………………………………………….246
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4.5.4 Access the internet with a set of static IP address information……………………………247 4.5.5 Set up dual access connection ………………………………………………………………………..248 4.6 Wi-Fi settings ……………………………………………………………………………………………………….250 4.6.1 Basic settings ………………………………………………………………………………………………..250 4.6.2 Separate the Wi-Fi networks…………………………………………………………………………..253 4.6.3 Unify the Wi-Fi networks………………………………………………………………………………..255 4.7 Client management……………………………………………………………………………………………….257 4.7.1 View client information………………………………………………………………………………….257 4.7.2 Change a client name …………………………………………………………………………………….259 4.7.3 Set speed limit………………………………………………………………………………………………260 4.7.4 Add a client to the blacklist …………………………………………………………………………….262 4.7.5 Remove a client from the blacklist …………………………………………………………………..264 4.7.6 Delete an offline client …………………………………………………………………………………..264 4.8 Parental control…………………………………………………………………………………………………….267 4.8.1 Create a parental control rule …………………………………………………………………………267 4.8.2 Disable a parental control rule………………………………………………………………………..273 4.8.3 Delete a parental control rule …………………………………………………………………………273 4.9 More……………………………………………………………………………………………………………………275 4.9.1 Guest Wi-Fi …………………………………………………………………………………………………..275 4.9.2 Smart power saving……………………………………………………………………………………….277 4.9.3 Login password……………………………………………………………………………………………..278 4.9.4 IPv6……………………………………………………………………………………………………………..279 4.9.5 Reset a node…………………………………………………………………………………………………285 4.9.6 Reboot a node ………………………………………………………………………………………………286 4.9.7 Firmware upgrade …………………………………………………………………………………………288 5 FAQ ………………………………………………………………………………………………………………… 290 5.1 Failed to access the web UI…………………………………………………………………………………….290 5.2 Internet detection failed upon the first setup …………………………………………………………..291
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5.3 Failed to find or connect my wireless network………………………………………………………….292 5.4 Forgot my password………………………………………………………………………………………………293 Appendixes ……………………………………………………………………………………………………………. 294 A.1 Factory settings…………………………………………………………………………………………………….294 A.2 Acronyms and Abbreviations………………………………………………………………………………….296
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Document version: V1.1
1 Get to know your device
This chapter introduces the product in the following sections: – Product overview – Appearance
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Document version: V1.1
1.1 Product overview
The Whole Home Mesh Wi-Fi System provides powerful Wi-Fi coverage and seamless roaming experience with multiple nodes working under one unified network. It features easy installation, free networking, and flexible management on both web UIs (for computers and mobile clients) and App. EasyMesh is also supported for the product to interwork with devices of other brands.
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1.2 Appearance
1.2.1 LED indicator

Document version: V1.1

(MX15 Pro used for example) This product has only one LED indicator. Its behavior varies in different stages, as described in the following table.
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LED indicator Stage

Status

Description

Document version: V1.1

Solid green Before networking
Blinking green slowly

System started Waiting for networking

Connecting to other nodes in the same kit or waiting to connect to other nodes

Blinking green slowly

This status only exists during the first-time networking.

During networking

Blinking green quickly Solid on

Networking by the Mesh button
Networking completed and internet connection succeeded
– Solid green: The signal is good. – Solid yellow: The signal is fair. – Solid red: The signal is poor.

LED indicator

Blinking red slowly

Networking succeeded while internet connection failed

Internet connection (primary node)

Solid green Blinking red slowly

Internet connection succeeded Internet connection failed

WPS started
Blinking green quickly Device connecting…

WPS

Recovered to the original light state

Device connected

Blinking green quickly for 2 minutes

WPS connection failed

Reset

Blinking red quickly Reset completed

Batch upgrade

Blinking yellow quickly
Solid yellow

Batch upgrade succeeded Batch upgrade failed

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1.2.2 Buttons and Ports
MX3&EX3

Document version: V1.1

MESH, WAN/LAN, LAN, PWR RST

Jack/Port/Button Description

MESH

Mesh button.
– As a networking button: Press this button on this device for about 1 to 3 seconds. The LED indicator blinks green fast, which indicates the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate with this device.
– As a de-networking button: Press this button for about 8 seconds and release it when the LED indicator blinks red fast. The node is restored to factory settings, and also removed from the network and no longer automatically joins in again.

RST
WAN/LAN LAN PWR

Do not hold down the MESH button for 8 seconds unless necessary.
Reset button. When the device completes startup, hold down this button using a needle-like item (such as a pin) for about 8 seconds, and then release it when the LED indicator blinks red fast. If the LED indicator blinks green slowly, the device is reset successfully.
WAN/LAN multiplexing port, WAN port by default. – When the device is used as the primary node, this port is used as the WAN port to connect your optical modem, DSL modem, cable modem or broadband network port. – When the device is used as the secondary node, this port is used as the LAN port to connect your computer, switch, or gaming console.
LAN/IPTV multiplexing port, LAN port by default. When the IPTV function is enabled, this port is used as the IPTV port only.
Power jack.

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MX6&EX6&MX12&EX12

Document version: V1.1

MESH RESET LAN3/IPTV LAN2 WAN/LAN1 POWER

Jack/Port/Button Description

MESH

Mesh button.
– As a networking button: Press this button on this device for about 1 to 3 seconds. The LED indicator blinks green fast, which indicates the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate with this device.
– As a de-networking button: Press this button for about 8 seconds and release it when the LED indicator blinks red fast. The node is restored to factory settings, and also removed from the network and no longer automatically joins in again.

RESET LAN3/IPTV LAN2 WAN/LAN1

Do not hold down the MESH button for 8 seconds unless necessary.
Reset button. When the device completes startup, hold down this button using a needle-like item (such as a pin) for about 8 seconds, and then release it when the LED indicator blinks red fast. If the LED indicator blinks green slowly, the device is reset successfully.
LAN/IPTV multiplexing port, LAN port by default. When the IPTV function is enabled, this port is used as the IPTV port only.
LAN port.
WAN/LAN multiplexing port, WAN port by default. – When the device is used as the primary node, this port is used as the WAN port to connect your optical modem, DSL modem, cable modem or broadband network port. – When the device is used as the secondary node, this port is used as the LAN port to connect your computer, switch, or gaming console.

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Jack/Port/Button Description

POWER

Power jack.

MX15 Pro&EX15 Pro&MX21 Pro&EX21 Pro

Document version: V1.1

RESET MESH 3 2 1 POWER

Jack/Port/Button Description

RESET

Reset button.
When the device completes startup, hold down this button using a needle-like item (such as a pin) for about 8 seconds, and then release it when the LED indicator blinks red fast. If the LED indicator blinks green slowly, the device is reset successfully.

MESH

Mesh button.
– As a networking button: Press this button on this device for about 1 to 3 seconds. The LED indicator blinks green fast, which indicates the device is searching for another device to form a network. Within 2 minutes, press the MESH button of another device for 1 to 3 seconds to negotiate with this device.
– As a de-networking button: Press this button for about 8 seconds and release it when the LED indicator blinks red fast. The node is restored to factory settings, and also removed from the network and no longer automatically joins in again.

Do not hold down the MESH button for 8 seconds unless necessary.

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Document version: V1.1

Jack/Port/Button Description

1/2/3

WAN/LAN auto-adaptive port.
You can connect to any port and the Mesh device will automatically determine how the port is used.

POWER

When the IPTV function is enabled, you need to configure the IPTV port in IPTV. Power jack.

1.2.3 Label

The bottom label shows the login IP address, MAC address, serial number, SSID, and password of the device. The following figure shows the label of MX15 Pro as an example:

Model: Specifies the device model. Power: Specifies the power of the device. Login Address/IP Address: Specifies the default address used to log in to the web UI of the device. FCC ID: Specifies the Federal Communications Commission Identification number of the device. SSID: Specifies the default Wi-Fi name of the device. Password: Specifies the default Wi-Fi password of the device. MAC: Specifies the MAC address of the LAN port of the device. SN: Specifies the serial number required if you need technical assistance to repair your device.

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Document version: V1.1
2 Web UI operations (computer)
This chapter introduces all functions and operations available on the web UI (computer), including: – Quick setup – Brief introduction to the Web UI – Network status – Internet settings – Wi-Fi settings – Client management – Parental control – More advanced settings
Some functions and operations are also available on the Tenda WiFi App and web UI (mobile client). For details, see App operations and Web UI operations (mobile client).
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Document version: V1.1

2.1 Quick setup
The device kit you purchased includes multiple devices. You can choose one of them to work as the primary node and others as the secondary nodes to extend your network. This section describes how to connect the devices and enable internet access through the quick setup wizard. It contains the following sections:
– Connect your primary node – Connect your primary node to the internet – Extend your network
2.1.1 Connect your primary node
Connect your primary node with a modem
To connect your primary node with a modem: Step 1 Power off your modem. Step 2 Use the included Ethernet cable to connect the WAN port of the primary node to your
modem.

Step 3 Step 4

The WAN port of the primary node may vary with models. – For MX3/EX3, connect to the WAN/LAN port. – For MX6/EX6/MX12/EX12, connect to the WAN/LAN1 port. – For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.
Power on your modem. Power on the primary node, and wait until the LED indicator blinks green. —End

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Connect your primary node without a modem

Document version: V1.1

To directly connect your primary node without a modem:
Step 1 Ensure that the network connection status of your Ethernet device is normal.
Step 2 Use an Ethernet cable to connect the WAN port of the primary node to the LAN port of the Ethernet device.

Step 3

The WAN port of the primary node may vary with models. – For MX3/EX3, connect to the WAN/LAN port. – For MX6/EX6/MX12/EX12, connect to the WAN/LAN1 port. – For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.
Power on the primary node, and wait until the LED indicator lights solid green.
—End

2.1.2 Connect your primary node to the internet

After connecting your primary node, you can complete quick setup for internet access by following the instructions on the web UI wizard. This wizard only occurs upon your first setup.
To connect your primary node to the internet through the quick setup wizard: Step 1 Use an Ethernet cable to connect your computer to the LAN port of the primary node.

Step 2

The LAN port of the primary node may vary with models. – For MX3/EX3, connect to the LAN port. – For MX6/EX6/MX12/EX12, connect to the LAN2 or LAN3/IPTV port. – For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.
Start a browser on the computer and enter tendawifi.com in the address bar to access the web UI.

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Step 3 Click Start Now.

Document version: V1.1

The system will automatically detect your internet connection type.
– If the internet detection is normal, the following page is displayed and you can continue the setup in Step 4.

– If the internet detection fails, the following page is displayed. Rectify the fault as instructed on the page, and click Detect Again.
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Document version: V1.1
Step 4 Set ISP Type, Internet Connection Type and other parameters as required. Then, click Next.
For MX3/EX3/Mesh3X, you can click Import PPPoE user name and password from your original router to see how to import PPPoE user name and password from your original router. After you import your PPPoE user name and password into the router, ISP Type, Internet Connection Type, PPPoE Username and PPPoE Password will be set automatically.
The following table describes the parameters displayed on this page.
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Parameter description

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Parameter

Description

Specifies the type of your ISP, such as Normal, Russia, Unifi, Maxis, Celcom, Digi and Manual. Parameters required for each option may differ.

ISP Type

The available options may vary with models. Refer to the product that you purchased.
Refer to the following to choose your connection type:
– Normal, Unifi, Maxis, Celcom and Digi: Select these options when your ISP provides no setup information, except for the PPPoE user name and password, or static IP address information.
– Russia: Select this option when your ISP provides dual access information, such as PPTP, L2TP connection information.
– Manual: Select this option when your ISP provides VLAN ID information, besides the PPPoE user name and account, or static IP address.
If you are still not sure, contact your ISP for reference.

Internet Connection Type

Specifies how your Mesh device connects to the internet, including:
– PPPoE, Russia PPPoE: Select this type if you access the internet using the PPPoE account and PPPoE password. Russia PPPoE is available only when you set ISP Type to Russia.
– Dynamic IP: Select this type if you can access the internet by simply plugging in an Ethernet cable.
– Static IP: Select this type if you want to access the internet using fixed IP information.
– Russia PPTP, Russia L2TP: These types are available when ISP Type is set to Russia. If you select Russia PPTP or Russia L2TP, the VPN function will be disabled.

PPPoE Username PPPoE Password

When the internet connection type is PPPoE, you need to enter the user name and password provided by your ISP to access the internet.

IP Address

Subnet Mask Default Gateway

When the internet connection type is static IP, you need to enter the fixed IP address information provided by your ISP.

Primary DNS

If your ISP provides only one DNS server, you can leave Secondary DNS blank.

Secondary DNS

Address Type/DHCP

When you set ISP Type to Russia, this parameter is required.
It specifies the method for obtaining IP address information to access the “local” network, where the internal resources of the ISP are located.

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Parameter
DNS Settings
Server IP Address/Domain Name User Name Password
Area
Internet VLAN ID

Document version: V1.1
Description
This parameter is required only when ISP Type is set to Russia. It specifies how the WAN port DNS address is obtained, which is Auto by default.
– Auto: The Mesh device obtains a DNS server address from the DHCP server of the upstream network automatically.
– Manual: The DNS server address is configured manually.
These parameters are used for setting up internet access in the dual access network environment. When you set ISP Type to Russia and Internet Connection Type to Russia PPTP or Russia L2TP, these parameters are required.
When you set ISP Type to Maxis, Celcom or Digi, this parameter is required. It specifies the ISP area, including:
– Maxis: Maxis and Maxis-Special – Celecom: Celcom West(BIZ), Celcom West(HOME), Celcom East(BIZ) and
Celcom East(HOME) – Digi: Digi-TM, Digi, Digi-CT Sabah and Digi-TNB When you select Manual for ISP Type, you can configure these parameters.

IPTV VLAN ID

Internet VLAN ID is required, while IPTV VLAN ID is optional. Blank VLAN ID indicates that the IPTV function is disabled.

Step 5 Set the Wi-Fi name, Wi-Fi password and login password as required, and click Next.

– To use the same password for Wi-Fi access and web UI login, keep Set WiFi password to router login password selected, which is the default setting.
– To use different passwords for Wi-Fi access and web UI login, deselect Set WiFi password to router login password, and set Wi-Fi Name and WiFi Password for Wi-Fi login and Login Password and Confirm Password for web UI login.
– If you do not want to use a password, select Not encrypted. In this case, any client can access the network without a password. Selecting this option is not recommended as it leads to low network security. This option is only available for some models. Refer to the product that you purchased.

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Step 6 If the following information is displayed, the quick setup for internet access is finished. Click Complete.
—End Now you can access the internet with:
– Wired devices: Connect to the LAN ports of your node – Wireless devices: Connect to your Wi-Fi network using the Wi-Fi name and password
you set
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2.1.3 Extend your network

Document version: V1.1

Upon your first login, the information instructing how to extend the network with secondary nodes in the same kit is displayed. To extend the network with other nodes, see Add a node. To extend your network with secondary nodes in the same kit:
Step 1 Connect secondary nodes by following the instructions displayed.
When the LED indicators of secondary nodes light solid green, the networking is successful.
Step 2 Relocate the secondary nodes to a proper position.

Step 3

– Ensure that the distance between any two nodes is less than 10 meters. – Keep your nodes away from electronics with strong interference, such as microwave ovens,
induction cookers, and refrigerators. – Place the nodes in a high position with few obstacles.
Power on the secondary nodes again. Wait until these LED indicators blink green slowly.

Step 4

If the LED indicator of any secondary node blinks green slowly for more than 3 minutes, move it closer to the primary node.
Observe the LED indicators of the secondary nodes until the LED indicators light one of the following colors:

Solid green

Networking succeeds. Excellent connection quality.

Solid yellow

Networking succeeds. Fair connection quality.

Solid red

Networking succeeds. Poor connection quality.

If any secondary node’s LED indicator lights solid red, relocate it by repeating Steps 2 to 4.
—End
Now you can access the internet with: – Wired devices: Connect to the LAN ports of your nodes – Wireless devices: Connect to your Wi-Fi network using the Wi-Fi name and password you set (All nodes share the same Wi-Fi name and password.)

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2.2 Web UI (computer)
This section introduces basic information of the web UI (computer), including: – Log in to the web UI – Log out of the web UI – Change the language
2.2.1 Log in to the web UI (computer)
To log in to the web UI (computer), perform the following steps: Step 1 Use an Ethernet cable to connect your computer to the LAN port of the primary node.

Step 2

The LAN port of the primary node may vary with models. – For MX3/EX3, connect to the LAN port. – For MX6/EX6/MX12/EX12, connect to the LAN2 or LAN3/IPTV port. – For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.
Start a browser on the computer and enter tendawifi.com in the address bar to access the web UI.

Step 3 Enter your login password, and click Login.

– If this is your first login and internet access is not configured, go to Connect your primary node to the internet.
– The login password is the one that you specified in Step 5 in Connect your primary node to the internet. It is case-sensitive. If you forgot the login password, go to Forgot my password.
—End
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2.2.2 Log out of the web UI (computer)

Document version: V1.1

If you log in to the web UI (computer) of the Mesh device and perform no operation within 5 minutes, the Mesh device logs you out automatically. You can also log out by clicking Exit at the top right corner of the web UI.
2.2.3 Change the language

The default language displayed is English. You can select another language from the drop-down list in the upper right corner.

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2.3 Network status
This module allows you to view basic network information, including controller and agent information, and perform quick setup on nodes, such as adding a node, one-click optimization, rebooting all nodes, and turning on/off all indicators. This section includes the following parts:
– Network status – Network topology
2.3.1 Network status
To view the network status: Step 1 Log in to the web UI. Step 2 Choose Network Status.
The following page is displayed.

—End The following table describes the information displayed under Network Status.

No.

Description

Indicates the internet connection status.

1

– Connected: The primary node is connected to the internet successfully.

– Disconnected: The primary node is disconnected from the internet.

The information here varies depending on the internet connection status.

– X.xx Mbps: The internet is connected successfully, and the real-time upload and

download speeds are displayed, as shown in the figure above.

2

– Connecting: The primary node is connecting to the internet.

– Other information (for example, No Ethernet cable is connected to the WAN port): The internet connection failed. Click the prompt message to view tips for troubleshooting. If the problem persists, contact technical support for help.

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No.

Description

3

Indicates the number of available Wi-Fi networks.

4

Indicates the Wi-Fi name and frequency band.

5

Indicates the number of clients connected in the network, including secondary Mesh nodes.

2.3.2 Network topology

To view the basic information of the network topology and perform quick operations: Step 1 Log in to the web UI. Step 2 Choose Network Status.
The following page is displayed.

—End The following table describes the information displayed under Network Topology.

No.

Description

Explains the node status indicated by different colors.

– Green: The node is connected and the networking signal is good.

1

– Yellow: The node is connected and the networking signal is fair.

– Red: The node is connected and the networking signal is poor.

– Grey: The node is offline.

2 Form a network topology. For details, see Controller information and Agent information.
3

4

Used to Add a node.

5

Used for One-click optimization.

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No.

Description

6

Used to Reboot all nodes.

7

Used to Turn on/off all indicators.

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Controller information

To view the information about and perform quick operations on the controller (primary node) and clients in the network:

Step 1 Log in to the web UI.

Step 2 Choose Network Status. Then, click

under Network Topology.

The following dialog box is displayed.

—End
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Document version: V1.1 The following table describes the information and operation shortcuts displayed under Node Info.

No.

Description

This area displays the information and operation shortcuts of the primary node, including:

– Node Name: Indicates the name of primary node, which is Controller by default. You can

change the name by clicking

beside Primary Node.

– IP Address: Indicates the IP address of the LAN port of the primary node.
– MAC Address: Indicates the MAC address of the LAN port of the primary node.
– Uptime: Indicates the network connection time of the primary node.
– Ethernet Port Status: Indicates the status of the Ethernet ports of the primary node. Currently, this parameter is only available for Mesh15XP, MX15 Pro, EX15 Pro, Mesh21XEP, MX21 Pro and EX21 Pro.

: Indicates that the port is connected and used as a WAN port.

: Indicates that the port is connected and used as a LAN port.

: Indicates that the port is connected and used as an IPTV port. 1
: Indicates that the port is not connected.

– Connection Quality: Shows the connection signal strength with the primary node. You

can hover your mouse over

to see the strength value. This parameter is only

available for some models. Refer to the product that you purchased.

– LED On/Off: Provides a

button for turning on/off the LED indicator of the

primary node. You can use this function to check which device you are operating. Turn on/off all indicators prevails to this operation.

– Operation: Provides a

button for rebooting the primary node and a

for resetting the primary node.

button

Resetting clears all configurations and restores the device to factory settings. Please operate with caution.

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No.

Description

This area displays the information and operation shortcuts of main network clients, including:

– Client name: You can change the client name by clicking .

– IP Address: Indicates the IP address of the client.

– MAC Address: Indicates the MAC address of the client.

– Uptime: Indicates the network connection time of the client and the networking mode, such as Wired, 2.4G and 5G.

– Current Speed: Indicates the real-time upload and download speeds.

– Negotiation Speed: Indicates the speed of negotiation.

2

– Bandwidth Control: Used to set the maximum upload and download speeds, including:

Unlimited: The speed is not limited.

128 KB/s, 256 KB/s: The maximum speed is limited to 128 KB/s or 256 KB/s.

Custom (KB/s): You can set any speed in the range of 1 KB/s to 256000 KB/s.

– Operation:

Local Host: Indicates that this client is the local host, which is the computer connected to the primary node in this example. For the local host, no operation is available here.

Add to blacklist: Used to blacklist a client. Once blacklisted, the client cannot access the internet through the Mesh system.

This area displays the information and operation shortcuts of offline clients, including:

– Client name: You can change the client name by clicking .

– MAC address: Indicates the MAC address of the client.

– Current Speed: Unavailable.

– Negotiation Speed: Displays the speed of negotiation.

3

– Operation: Provides an Add to blacklist button for blacklisting clients. Once blacklisted,

the client cannot access the internet through the Mesh system.

A maximum of 30 offline clients can be displayed here. A client will be automatically deleted from the list if it is offline for 3 days. A client is displayed under Offline Device after it is disconnected from the network for 90 seconds (wired client)/60 seconds (wireless client).

Agent information

To view the information about and perform quick operations on the agents (secondary nodes) in the network:

Step 1 Log in to the web UI.

Step 2 Choose Network Status. Then, click

under Network Topology.

The following dialog box is displayed.

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—End The following table describes the information and operation shortcuts displayed under Node Info.

Parameter

Description

Node Name

Indicates the name of a secondary node, which is Agent by default. You can change the name by clicking .

IP Address

Indicates the IP address of a secondary node.

MAC Address

Indicates the MAC address of a secondary node.

Uptime

Indicates the network connection time of the secondary node and the networking mode, such as Wired, 2.4G and 5G.

Connection Quality

Shows the connection signal strength with the primary node. You can hover your

mouse over

to see the strength value.

LED On/Off Operation

Provides a

button for turning on/off the LED indicator of the secondary

node. You can use this function to check which device you are operating. Turn on/off all indicators prevails to this operation.

The available options include:
: Used to reboot the node.
: Used to remove the node. Removing a node will narrow the Wi-Fi coverage, and the removed node will no longer join the current network automatically. To add a removed node again, go to Add a node.

Add a node

– The node to be added must support the EasyMesh or Xmesh protocol. – The node to be added must be located within the signal coverage of the primary node. – A maximum of nine nodes can be added to a Mesh network.
To add a node: Step 1 Log in to the web UI.

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Step 2 Choose Network Status. Then, click

under Network Topology.

Step 3 Follow the instructions displayed.

If the LED indicator of new node lights solid on and the new node is displayed in Network Topology, the node is added successfully.

—End

If you cannot add a node by following the preceding instructions, try the following two methods by clicking Scanning networking or Wired networking shown in the following figure:

To scan a new node: Step 1 Click Scanning networking.

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Step 2 Select a node, and click Add.

Document version: V1.1

Step 3 Wait until the ongoing process is complete.
If the LED indicator of new node lights solid on and the new node is displayed in Network Topology, the node is added successfully. —End
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Document version: V1.1 To perform wired networking:
Click Wired networking and follow the instructions displayed.
If the LED indicator of new node lights solid on and the new node is displayed in Network Topology, the node is added successfully.

One-click optimization
To optimize the Wi-Fi network with one click: Step 1 Log in to the web UI. Step 2 Choose Network Status. Then, click Step 3 Click OK.

under Network Topology.

After you click OK, the Wi-Fi network is disabled and it takes some time for the optimization process. Wait until the network is enabled again. —End
Reboot all nodes
To reboot all nodes by one click: Step 1 Log in to the web UI. Step 2 Choose Network Status. Then, click under Network Topology. Step 3 Click Reboot. Wait until all nodes are restarted.
—End
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Turn on/off all indicators

Document version: V1.1

This operation prevails to LED indicator operations for each node and Smart power saving.

To turn on/off indicators of all nodes by one click:

Step 1 Log in to the web UI.

Step 2 Choose Network Status. Then, click or The indicators turn on/off immediately.

under Network Topology.

—End

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2.4 Internet settings
By configuring the internet settings, you can achieve shared internet access (IPv4) for multiple users within the LAN. If you are configuring the Mesh device for the first time or after restoring it to factory settings, refer to Connect your primary node to the internet to configure the internet access. After that, you can change the internet settings by following the instructions in this chapter. This section includes the following parts:
– Overview – Access the internet with a PPPoE account – Access the internet through a dynamic IP address – Access the internet with a set of static IP address information – Set up dual access connection
2.4.1 Overview
Parameters for internet access are provided by your ISP. Contact your ISP for any doubt.
To access the internet settings page, log in to the web UI, and choose Internet Settings. The following page is displayed.
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The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

Document version: V1.1

Network Status
Uptime/Connected time

Indicates the internet connection status. – Connected: The internet connection is successful. – Other information (for example, No Ethernet cable is connected to the WAN port): The internet connection failed. Perform troubleshooting according to the tips displayed.
Indicates the network connection time of the Mesh device.

ISP Type

Internet Connection Type

PPPoE Username

PPPoE Password

IP Address

Subnet Mask

Gateway

Primary DNS Secondary DNS

See Parameter description in Connect your primary node to the internet.

Address Type

DNS Settings

Server IP Address/Domain Name

User Name

Password

Area

Internet VLAN ID

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Parameter IPTV VLAN ID Server Name
Service Name

Description

Document version: V1.1

Displayed after you click Advanced if the connection type is PPPoE.
They specify the PPPoE server name and PPPoE service name of the broadband service that you purchased.
If you obtain the service name and server name from your ISP when purchasing the broadband service, you can change them on this page after completing the internet settings. Otherwise, keep the default settings.
Displayed after you click Advanced.
It specifies the largest data packet transmitted by a network device. Do not change the value unless:
– Your ISP or our technical support suggests you change it when you have problems connecting to your ISP or other internet services.
– You use VPN and encounter serious performance problems. – You used a program to optimize MTU for performance reasons, and now
you have connectivity or performance problems.

MTU

A wrong/improper MTU value may cause internet communication problems. For example, you may be unable to access certain Websites, frames within Websites, secure login pages, FTP or POP servers.
The MTU value range is as follows:
– When the internet connection type is PPPoE, the default value is 1480. Its allowed range is 1280 to 1492.
– When the internet connection type is dynamic IP or static IP, the default value is 1500. Its allowed range is 1280 to 1500.
– When the internet connection type is PPTP/L2TP, the default value is 1400. Its allowed range is 1280 to 1460.

MAC Address Clone

Used to clone and change the MAC address of the WAN port of primary node.
If the primary node cannot be connected to the internet after internet settings, the reason may be that the ISP binds internet access information to a MAC address. At this point, perform MAC address clone and try to surf the internet.
– Default MAC: Keep the factory setting of MAC address. – Clone Local Host MAC: Set the MAC address of the Mesh device to the same
as that of the device which is configuring the Mesh device. – Custom: Manually set a MAC address.

Custom MAC Address

Required when you select Custom for MAC Address Clone under Advanced. You can enter the customized MAC address here.

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2.4.2 Access the internet with a PPPoE account
If the ISP provides you with the PPPoE user name and password, you can choose this connection type to access the internet. The application scenario is shown below.

Modem (such as optical modem)
To access the internet with a PPPoE account: Step 1 Log in to the web UI, and choose Internet Settings. Step 2 Set ISP Type.

Step 3 Step 4 Step 5

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your ISP. Blank VLAN ID indicates that the IPTV function is disabled.
Set Internet Connection Type to PPPoE. Enter the PPPoE Username and PPPoE Password provided by your ISP. Click Connect.

Wait until the network status changes to Connected, then you can access the internet.
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—End
If there is no response from the remote server, troubleshoot as prompted under Network Status on the Internet Settings page.
2.4.3 Access the internet through a dynamic IP address
Generally, accessing the internet through a dynamic IP address is applicable in the following situations:
– Your ISP does not provide the PPPoE user name and password, or any other information including IP address, subnet mask, default gateway and DNS server.
– You already have a router with internet access and want to add another router. The application scenario is shown below.

Smart home gateway
To access the internet through dynamic IP address: Step 1 Log in to the web UI, and choose Internet Settings. Step 2 Set ISP Type.

Step 3 Step 4

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your ISP. Blank VLAN ID indicates that the IPTV function is disabled.
Set Internet Connection Type to Dynamic IP.
Click Connect.

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Wait until the network status changes to Connected, then you can access the internet.

—End
2.4.4 Access the internet with a set of static IP address information
When your ISP provides you with information including IP address, subnet mask, default gateway and DNS server, you can choose this connection type to access the internet. To access the internet with a set of static IP address information: Step 1 Log in to the web UI, and choose Internet Settings. Step 2 Set ISP Type.

Step 3 Step 4
Step 5

If you select Manual for ISP Type, enter Internet VLAN ID and IPTV VLAN ID (if any) provided by your ISP. Blank VLAN ID indicates that the IPTV function is disabled.
Set Internet Connection Type to Static IP.
Set IP Address, Subnet Mask, Gateway and Primary DNS, and Secondary DNS with the information provided by your ISP.
Click Connect.

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Wait until the network status changes to Connected, then you can access the internet.
—End
2.4.5 Set up dual access connection
In countries like Russia, the ISP may require you to set up dual access. One is for access to the internet through PPPoE, PPTP or L2TP, and the other is for access to the “local” resources where the ISP is located through DHCP or static IP address. If your ISP provides such connection information, you can set up dual access to access the internet. To set up dual access connection: Step 1 Log in to the web UI, and choose Internet Settings. Step 2 Set ISP Type to Russia. Step 3 Set Internet Connection Type, which is Russia PPTP in this example, and fill in required
parameters.
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Step 4 Step 5

Set Address type, and fill in required parameters. Click Connect. Wait until the network status changes to Connected, then you can access the internet.

—End

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2.5 Wi-Fi settings
This section introduces basic Wi-Fi settings, including changing the Wi-Fi name, password and encryption mode, and separating and unifying the 2.4 GHz, 5 GHz and 6 GHz networks.
The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.
This section includes the following parts: – Basic settings – Separate the Wi- Fi networks – Unify the Wi-Fi networks – Disable or Enable the WiFi networks
2.5.1 Basic settings
To access the Wi-Fi settings page, log in to the web UI, and choose WiFi Settings. On this page, you can configure basic WiFi parameters, such as the WiFi name and password.
The following table describes the parameters displayed on this page.
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Parameter description

Document version: V1.1

Parameter

Description

Unify 2.4 GHz & 5 GHz

Used to enable or disable the Unify 2.4 GHz & 5 GHz function.
When this function is enabled, the 2.4 GHz and 5 GHz Wi-Fi networks share the same SSID and password. WiFi-enabled clients connected to it will use the frequency with better connection quality. For details, see Separate the Wi-Fi networks and Unify the Wi-Fi networks.

If any device that supports 2.4 GHz network only needs to connect to the Wi-Fi network, do not enable this function.

Unify 2.4 GHz & 5 GHz & 6 GHz

Used to enable or disable the Unify 2.4 GHz & 5 GHz & 6 GHz function. It is available only for MX21 Pro/EX21 Pro/Mesh21XEP.
When this function is enabled, the 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks share the same SSID and password. WiFi-enabled clients connected to it will use the frequency with better connection quality. For its operations, see Separate the Wi-Fi networks and Unify the Wi-Fi networks for reference.

WiFi Enable/2.4 GHz WiFi/5 GHz WiFi/6 GHz WiFi
WiFi Name

If any device that supports 2.4 GHz network only needs to connect to the Wi-Fi network, do not enable this function.
Used to enable or disable the Wi-Fi networks. – WiFi Enable is displayed when Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz is enabled. – 2.4 GHz WiFi, 5 GHz WiFi or 6 GHz WiFi is displayed when Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz is disabled.
Specifies the Wi-Fi network name (SSID) of the corresponding Wi-Fi network.

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Parameter Security

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Description
Specifies the encryption mode supported by the Mesh device, including:
– Not encrypted: Indicates that the Wi-Fi network is not encrypted and any clients can access the network without a password. This option is not recommended as it leads to low network security. It is available for the 2.4 GHz and 5 GHz Wi-Fi networks.
– WPA2-PSK (Recommended): The network is encrypted with WPA2-PSK/AES. It is available for the 2.4 GHz and 5 GHz Wi-Fi networks.
– WPA3-SAE/WPA2-PSK: The network is encrypted with both WPA3-SAE and WPA2-PSK, improving both security and compatibility. This option is only available for some models. Refer to the product you purchased.
– WPA3-SAE: The network is encrypted with WPA3-SAE. It is available for only the 6 GHz Wi-Fi network.
– OWE: The network is encrypted with the Opportunistic Wireless Encryption (OWE) mode. It is available for only the 6 GHz Wi-Fi network. With this option selected, clients can access the 6 GHz WiFi network without the WiFi password while the data exchanged will still be encrypted.

WiFi Password

WPA3-SAE is the upgraded version of WPA2-PSK. If your WiFi-enabled client does not support WPA3-SAE, or you get poor WiFi experience, it is recommended to use WPA2-PSK (Recommended).
Specifies the password for connecting to the Wi-Fi network. You are strongly recommended to set a Wi-Fi password for security.
It is recommended to use the combination of numbers, uppercase letters, lowercase letters and special symbols in the password to enhance the security of the Wi-Fi network.

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2.5.2 Separate the Wi-Fi networks

Document version: V1.1

The Mesh device supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks, which are unified and only one Wi-Fi name is displayed by default.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.
To separate the Wi-Fi names of the networks: Step 1 Log in to the web UI, and choose WiFi Settings. Step 2 Disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.

Step 3

For MX21 Pro/EX21 Pro/Mesh21XEP: – To separate the Wi-Fi names of the three networks, disable Unify 2.4 GHz & 5 GHz & 6 GHz. – To separate only the 6 GHz Wi-Fi name, enable Unify 2.4 GHz & 5 GHz but disable Unify 2.4 GHz
& 5 GHz & 6 GHz.
(Optional) Enable WiFi Enable or 2.4 GHz WiFi, 5 GHz WiFi and 6 GHz WiFi as required.

Step 4 Step 5

This step is only required for MX21 Pro/EX21 Pro/Mesh21XEP.
Set WiFi Name, Security and WiFi Password of each WiFi network.
MX15 Pro is used for example here. In this example, the 2.4 GHz Wi-Fi network is named NOVA_9JK3_A3, the 5 GHz Wi-Fi network is named NOVA_9JK3_A3_5G, and WPA2-PSK (Recommended) is selected for Security.
Click Save.

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Document version: V1.1 The following message is displayed, indicating that the settings are saved successfully.

—End Now you can connect to the Wi-Fi networks using different Wi-Fi names and passwords.
2.5.3 Unify the Wi-Fi networks
The Mesh device supports 2.4 GHz, 5 GHz and 6 GHz Wi-Fi networks. You can unify their Wi-Fi names and passwords as required.

The 6 GHz WiFi network is only supported by MX21 Pro/EX21 Pro/Mesh21XEP.To unify the Wi-Fi names of the networks:
Step 1 Log in to the web UI, and choose WiFi Settings.
Step 2 Enable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required.

Step 3

For MX21 Pro/EX21 Pro/Mesh21XEP: – To unify the Wi-Fi names of the three networks, enable Unify 2.4 GHz & 5 GHz & 6 GHz. – To unify only the 2.4 GHz and 5 GHz Wi-Fi name, enable Unify 2.4 GHz & 5 GHz but disable Unify
2.4 GHz & 5 GHz & 6 GHz.
(Optional) Enable WiFi Enable and 6 GHz WiFi as required.

Step 4 Step 5

This step is only required for MX21 Pro/EX21 Pro/Mesh21XEP.
Set WiFi Name, Security, and WiFi Password. MX15 Pro is used for example here. In this example, the Wi-Fi networks are named NOVA_KF7R_A1 and WPA2-PSK (Recommended) is selected for Security. Click Save.

The following message is displayed, indicating that the settings are saved successfully.
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—End Now you can connect to the Wi-Fi networks using the same Wi-Fi name and password.
2.5.4 Disable or Enable the WiFi networks

This function is only available for MX21 Pro/EX21 Pro/Mesh21XEP.

To disable some Wi-Fi networks:

Step 1 Step 2 Step 3 Step 4

Log in to the web UI, and choose WiFi Settings. Enable or disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required. Disable WiFi Enable or 2.4 GHz WiFi, 5 GHz WiFi and 6 GHz WiFi as required. Click Save. In this example, all Wi-Fi networks are separated and 5 GHz and 6 GHz Wi-Fi networks are disabled.

—End

When the configuration is completed, the corresponding WiFi networks are disabled.

To enable some Wi-Fi networks:

Step 1 Step 2 Step 3 Step 4

Log in to the web UI, and choose WiFi Settings. Enable or disable Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz & 5 GHz & 6 GHz as required. Enable WiFi Enable or 2.4 GHz WiFi, 5 GHz WiFi and 6 GHz WiFi as required. Set WiFi Name, Security, and WiFi Password.

Step 5 Click Save.

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In this example, all Wi-Fi networks are separated enabled.

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—End When the configuration is completed, the corresponding WiFi networks are enabled.
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2.6 Client management
This section describes how to manage your clients, including: – View client information – Change a client name – Add a client to the blacklist – Remove a client from the blacklist – Delete an offline client
2.6.1 View client information
To view information of clients: Step 1 Log in to the web UI. Step 2 Choose Client Management.
– The information of all clients is displayed by default. – To view information of only the clients connected to the controller (primary node), select the
controller from the drop-down list box under Client Management. The controller name is Controller by default. You can change it in Controller information. – To view information of only clients connected to an agent, select the agent from the drop-down list box on the right. You can change the agent names in Agent information.
The following page is displayed.
—End The following table describes the information and operation shortcuts displayed under Client Management.
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Item

Description

Displays the information and operation shortcuts of main network clients, including:

Main Network Device

– Client name: You can change the client name by clicking .
– IP Address: Indicates the IP address of the client. – MAC Address: Indicates the MAC address of the client. – Uptime: Indicates the network connection time of the client and the networking mode,
such as Wired, 2.4G and 5G. – Current Speed: Indicates the real-time upload and download speeds. – Negotiation Speed: Indicates the speed of negotiation. – Bandwidth Control: Used to set the maximum upload and download speeds, including:
Unlimited: The speed is not limited. 128 KB/s, 256 KB/s: The maximum speed is limited to 128 KB/s or 256 KB/s. Custom (KB/s): You can set any speed in the range of 1 KB/s to 256000 KB/s. – Operation: Local Host: Indicates that this client is the local host, which is the computer
connected to the primary node in this example. For the local host, no operation is available here. Add to blacklist: Used to blacklist a client. Once blacklisted, the client cannot access the internet through the Mesh system.

Guest Device

Displays the information and operation shortcuts of clients connected to the guest network, including:
– Current Speed: Indicates the real-time upload and download speeds. – Negotiation Speed: Indicates the speed of negotiation. – Operation: Provides an Add to blacklist button for blacklisting clients. Once blacklisted,
the client cannot access the internet through the Mesh system.

Displays the information and operation shortcuts of offline clients, including:

Offline Device

– Client name: You can change the client name by clicking .
– MAC Address: Indicates the MAC address of the client. – Current Speed: Unavailable. – Negotiation Speed: Indicates the speed of negotiation. – Operation: Provides an Add to blacklist button for blacklisting clients. Once blacklisted,
the client cannot access the internet through the Mesh system. A maximum of 30 offline clients can be displayed here. A client is displayed under Offline Device after it is disconnected from the network for 90 seconds (wired client)/60 seconds (wireless client). A client will be automatically deleted from this list if it is offline for 3 days.

Blacklist

Displays the information and operation shortcut of blacklisted clients, including:
– Device Name: Indicates the name of the blacklisted client. – MAC Address: Indicates the MAC address of the blacklisted client. – Operation: Provides a Remove from the blacklist button for removing clients from the
blacklist.

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2.6.2 Change a client name

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You can change the names of all clients connected to the network on the web UI. Here changing the name of main network client is used as an example. The operations for changing other client names are similar.

To change the name of a client:

Step 1 Log in to the web UI, and choose Client Management.

Step 2 Click

beside the client name.

Step 3 Enter a new name and click .

The new client name is saved. —End
2.6.3 Add a client to the blacklist
If you find any unknown client connects to your network and you want to block it from accessing your network, you can blacklist it here. All clients connected to the network can be blacklisted, except the local host. Here blacklisting a main network client is used as an example. The operations for blacklisting other clients are similar. To blacklist a client: Step 1 Log in to the web UI, and choose Client Management. Step 2 Click Add to blacklist under Operation in the line of the client to be blacklisted.
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Step 3 Click OK.
The client is removed from the device list and displayed on the blacklist now.
– If you blacklist a wired client, the wired client will fail to access the network. – If you blacklist a wireless client, the wireless client will be kicked offline and cannot connect to
the Mesh device again. – The blacklist rule prevails when conflicting with the parent control rule.
—End
2.6.4 Remove a client from the blacklist
If you blacklist a client by mistake, you can remove it from the blacklist. To remove a client from the blacklist: Step 1 Log in to the web UI, and choose Client Management. Step 2 Choose Blacklist.
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Step 3

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Click Remove from the blacklist under Operation in the line of the client to be removed from the blacklist.

Step 4 Click OK.
The client is removed from the blacklist and displayed in Main Network Device, Guest Device or Offline Device now. It can access the network upon the next connection. —End
2.6.5 Delete an offline client
You can delete any offline client that is connected to the network before. To delete an offline client: Step 1 Log in to the web UI, and choose Client Management. Step 2 Select the offline client to be deleted, and click Delete on the upper right corner of Offline
Device.
The client you selected is removed from the device list.
The deleted client can be displayed in the device list again upon its next network access.
—End
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2.7 Parental control
This function allows you to configure various parental control rules to control access to certain websites or block certain clients from accessing the internet. This section includes the following parts:
– Create a parental control rule – Other operations on the parental control rules
2.7.1 Create a parental control rule
Add a parental control rule
– The blacklist rule prevails when conflicting with the parent control rule. – A maximum of 10 rules can be added. – A maximum of 30 clients can be controlled.
To add a parental control rule: Step 1 Log in to the web UI, and choose Parental Control.
If you did not add a parental control rule before, the following page is displayed.
If you have added parental control rules before, the following page is displayed.
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Step 2 Click Add Parental Control Rule or Add. Step 3 Set the parameters as required.
A maximum of 10 control periods and 10 URLs can be added.
Step 4 Click Save. The parental control rule that you set is displayed on the Parental Control page. —End
The following table describes the parameters under Add Parental Control Rule.
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Parameter description Parameter

Description

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Group Name

Specifies the name of the client group that the parental control rule applies to.

Selected clients

Specifies the clients that the parental control rule applies to.

Time n

Specifies whether the parental control rule takes effect in the specified period.

Add control period

Available when Control Period is enabled. If you want to set multiple periods, click this button.

URL Filter Filter mode URL

Specifies whether the URL filter rule is applied.
– When it is enabled, Filter mode and URL must be set. The parental control rule takes effect on specific websites.
– When it is disabled, the URL filter rule is not applied.
Required when URL Filter is enabled. Two modes are available here.
– Only block access to listed URLs: The Selected clients are only blocked from accessing the websites specified by URL.
– Only allow access to listed URLs: The Selected clients can only access the websites specified by URL.
Specifies the websites that the Selected clients are blocked from accessing or allowed to access.

Add URL

Available when URL Filter is enabled. If you want to set multiple URLs, click this button.

An example of adding parental control rules

Scenario: The final exam for your kid is approaching and you want to configure your kid’s internet access through the Mesh device.

Goal: Your kid cannot access such websites as Facebook, Twitter, YouTube and Instagram from 8:00 to 22:00 on weekends and cannot access the internet at all between 22:00 to 8:00 on weekends using the computer at home.

Solution: You can configure a parental control rule to reach the goal.

To add such a rule: Step 1 Log in to the web UI, and choose Parental Control.

Step 2 Step 3 Step 4

Click Add Parental Control Rule or Add.

Set Group Name, for example, Parental control rule 1.

Click

beside Selected clients.

The following dialog box is displayed.

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Step 5 Step 6 Step 7

Select the clients to which this parental control rule is applied, and click Save. Enable Time 1. Specify the period during which the target websites are blocked, which is 08:00 to 22:00 on weekends in this example. 1. Click the left field to set Start Time to 08:00 and End Time to 22:00.
2. Select Sat. and Sun. from the right drop-down list box.

Step 8 Enable URL Filter. Step 9 Select Only block access to listed URLs for Filter mode. Step 10 Enter Facebook, Twitter, YouTube, and Instagram for URL.

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Step 11 Click Save.
The following page is displayed, and your kid can access any websites except for Facebook, Twitter, YouTube and Instagram from 8:00 to 22:00 on weekends and cannot access the internet at all between 22:00 to 8:00 on weekends.

—End
2.7.2 Other operations on the parental control rules
By default, a parental control rule is enabled after you added it successfully, as shown in the following figure. You can disable, modify or delete a parental control rule after logging in to the web UI of the Mesh device and choosing Parental Control.

The following table describes the parameters under Parental Control.
Parameter description

Parameter Group Name

Description
Specifies the name of the client group that the parental control rule applies to. You can change the group name by clicking beside it.

Control Period URL Filter Parental Control
Operation

Specifies the period during which the parental control rule takes effect. Specifies the websites that are allowed or disallowed to be accessed by the client group. If Unlimited is displayed, website access is not limited. Used to enable or disable the parental control rule. The available options include:
: Used to edit a parental control rule. : Used to delete a parental control rule.

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2.8 More
This section describes other settings you may need when using the Mesh device, including: – Router information – Guest Wi-Fi – Working mode – IPv6 – Network diagnosis – TR069 – Smart power saving – Advanced Wi-Fi Settings – Network settings – Advanced – System settings
2.8.1 Router information
On this page, you can view the information of the primary node, including Basic information, WAN port information, and LAN information. To view the information of the primary node: Step 1 Log in to the web UI. Step 2 Choose More > Router Info.
The following page is displayed.
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—End
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Basic information

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In this part, you can view basic information about the primary node, as described in the following table.

Parameter description

Parameter

Description

Product Model

Specifies the model of the primary node.

System Time

Specifies the current system time.

Runtime

Specifies the network connection time of the primary node.

Firmware Version

Specifies the firmware version of the primary node.

Hardware Version

Specifies the hardware version of the primary node.

WAN port information

This part is displayed only in the router mode.
In this part, you can view WAN port information of the primary node, as described in the following table.
Parameter description

Parameter

Description

Internet Connection Status Specifies the internet connection status of the WAN port.

Internet Connection Type

Specifies the internet connection type of the WAN port. PPPoE is used as an example here.

Connected time

Specifies the internet connection time of the primary node.

IP Address

Specifies the WAN IP address of the primary node.

Subnet Mask

Specifies the WAN subnet mask of the primary node.

Default gateway

Specifies the gateway IP address of the primary node.

Primary DNS Secondary DNS

Specify the IP address of primary and secondary DNS servers of the primary node.

MAC Address

Specifies the WAN MAC address of the primary node.

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LAN information

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In this part, you can view LAN information of the primary node, as described in the following table.

Parameter description

Parameter

Description

IP Address

Specifies the LAN IP address of the primary node, which is also the IP address for logging in to the web UI of the primary node.

Subnet Mask

Specifies the LAN subnet mask of the primary node.

MAC Address

Specifies the LAN MAC address of the primary node.

Status

Specifies the visibility of the Wi-Fi network.

Wi-Fi Name

Specifies the Wi-Fi name of the respective Wi-Fi network.

Security

Specifies the security mode of the respective Wi-Fi network.

Channel

Specifies the channel that the respective Wi-Fi network works in.

Bandwidth

Specifies the bandwidth of the respective Wi-Fi network.

MAC Address

Specifies the MAC address of the respective Wi-Fi network.

IPv6 status

This part is only displayed when the IPv6 function is enabled. You can view the information of IPv6 connection, including connection type, IPv6 WAN address and IPv6 LAN address.

Parameter

Description

Connection Type

Specifies the IPv6 connection type of the primary node.

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Parameter IPv6 WAN Address Default IPv6 Gateway Primary IPv6 DNS Secondary IPv6 DNS IPv6 LAN Address

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Description Specifies the WAN IPv6 address of the primary node. After the IPv6 function is configured, the WAN port of the primary node obtains a global unicast IPv6 address or a tunnel address. Specifies the default IPv6 gateway of IPv6 network.
Specify the primary and secondary DNS server addresses of IPv6 network.
Specifies the LAN IPv6 address of the primary node. After the IPv6 function is configured, the LAN port of the primary node obtains a global unicast IPv6 address or a tunnel address, and a link local address.

2.8.2 Guest Wi-Fi

Overview
In this module, you can enable or disable the guest network function and change the Wi-Fi name and password of the guest network.
A guest network can be set up with a shared bandwidth limit for visitors to access the internet, and is isolated from the main network. It protects the security of the main network and ensures the bandwidth of your main network.
To access the configuration page, log in to the web UI of the Mesh device and navigate to More > Guest WiFi. This function is disabled by default. The following figure shows the Guest WiFi page with the Guest WiFi function enabled.

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Parameter description

Parameter

Description

Guest WiFi

Used to enable or disable the guest network function.

2.4 GHz WiFi Name
5 GHz WiFi Name

Specify the Wi-Fi name of the Mesh system’s guest network.
You can change the Wi-Fi names (SSIDs) as required. To distinguish the guest network from the main network, you are recommended to set different Wi-Fi network names.

6 GHz WiFi Name

6 GHz WiFi Name is only available for MX21 Pro/EX21 Pro/Mesh21XEP.

WiFi Password

Specifies the password for the Mesh device’s two guest networks. It is optional and can be left blank.

Validity

Specifies the validity period of the guest networks. The guest network function will be disabled automatically out of the validity period.

Shared Bandwidth

Allows you to specify the maximum upload and download speed for all clients connected to the guest networks. By default, the bandwidth is Unlimited.

An example of configuring the guest network
Scenario: A group of friends are going to visit your home and stay for about 8 hours.

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Goal: Prevent the use of Wi-Fi network by guests from affecting the network speed of your computer for work purposes.

Solution: You can configure the guest network function and let your guests use the guest networks.

Assume that: MX15 Pro used Wi-Fi names for 2.4 GHz and 5 GHz networks: John_Doe and John_Doe_5G Wi-Fi password for 2.4 GHz and 5 GHz networks: Tenda+245 Shared bandwidth for guests: 8 Mbps

To achieve such a goal:

Step 1 Log in to the web UI

Step 2 Choose More > Guest WiFi.

Step 3 Enable Guest WiFi.

Step 4 Set 2.4 GHz WiFi Name, which is John_Doe in this example. Step 5 Set 5 GHz WiFi Name, which is John_Doe_5G in this example.

Step 6 Set WiFi Password, which is Tenda+245 in this example.

Step 7 Step 8

Select a validity period from the Validity drop-down box, which is 8 hours in this example.
Set the bandwidth in the Shared Bandwidth drop-down box, which is 8 Mbps in this example.

Step 9 Click Save.

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Document version: V1.1 During the 8 hours after the configuration, guests can connect their WiFi-enabled devices, such as smartphones, to John_Doe or John_Doe_5G to access the internet and enjoy the shared bandwidth of 8 Mbps. —End
2.8.3 Working mode
You can select a working mode for the Mesh device on this page. The Mesh device can work in the router mode and access point (AP) mode. Current Mode is displayed after the working mode currently adopted by the Mesh device, as shown in the following figure. In this example, the current working mode is router mode.
For users who need to specify the network connection mode, select the router mode. For users who use an upstream router, select the AP mode.
Router mode
By default, all nodes work in the router mode. All functions are available in this mode. If you want to switch from the router mode to AP mode, see AP mode. To switch the working mode from the AP mode to router mode: Step 1 Log in to the web UI. Step 2 Choose More > Working Mode. Step 3 Click Switch Mode.
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Step 4 Click OK.
Step 5 Wait until the devices are restarted. Step 6 Log in to the web UI of the Mesh device again, and navigate to Network Status to check
whether the router mode is configured successfully as shown below.
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—End
AP mode
When you have a smart home gateway that only provides wired internet access, you can set the Mesh device to work in AP mode to provide wireless coverage.

When the Mesh device is set to AP mode: – Every physical port can be used as a LAN port. – The LAN IP address of the Mesh device will be changed. Please log in to the web UI of the Mesh
device by visiting tendawifi.com. – Functions, such as bandwidth control and port mapping will be unavailable. Refer to the web UI
for available functions.
To switch the working mode to AP mode:

Step 1 Step 2 Step 3

If you have finished the quick setup wizard before, start a web browser and visit tendawifi.com on a connected client, then start from Step 3.
Log in to the web UI. Choose More > Working Mode. Click Switch Mode.

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Step 4 Click OK. Step 5 Wait until the devices are restarted. Step 6 Connect the upstream device, such as a gateway, to any port of the Mesh device.
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Any port

Smart home gateway
Step 7 Log in to the web UI of the Mesh device again, and navigate to Network Status to check whether the AP mode is configured successfully as shown below.

—End
If there is another network device with the same login domain name (tendawifi.com) as the Mesh device, log in to the upstream router and find the IP address obtained by the Mesh device in the client list. Then you can log in to the web UI of the Mesh device by visiting the IP address.
To access the internet, connect your computer to a physical port, or connect your smartphone to the Wi-Fi network. You can find the Wi-Fi name and password on the WiFi Settings page. If the network is not encrypted, you can also set a Wi-Fi password on this page for security.

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If you cannot access the internet, try the following solutions: – Ensure that the original router is connected to the internet successfully. – Ensure that your WiFi-enabled clients are connected to the correct Wi-Fi network of the Mesh
device. – If the computer connected to the Mesh device cannot access the internet, ensure that the
computer is configured to obtain an IP address and DNS server automatically.
2.8.4 IPv6

This function is only available in the router mode.
The Mesh device can access the IPv6 network of ISPs through three connection types. Choose the connection type by referring to the following chart.

Scenario

Connection Type

– The ISP does not provide any PPPoEv6 user name and password and information about the IPv6 address.
– You have a router that can access the IPv6 network.
IPv6 service is included in the PPPoE user name and password.

DHCPv6 PPPoEv6

The ISP provides you with a set of information including IPv6 address, subnet mask, default gateway and DNS server.

Static IPv6 address

Before configuring the IPv6 function, ensure that you are within the coverage of the IPv6 network and already subscribe to the IPv6 internet service. Contact your ISP for any doubt about it.
DHCPv6
DHCPv6 enables the Mesh device to obtain an IPv6 address from the DHCPv6 server to access the internet. It is applicable in the following scenarios:
– The ISP does not provide any PPPoEv6 user name and password and information about the IPv6 address.
– You have a router that can access the IPv6 network.

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Smart home gateway

Configuration procedure:

Step 1 Step 2 Step 3 Step 4 Step 5

Log in to the web UI. Choose More > IPv6. Enable the IPv6 function. Set Internet Connection Type to DHCPv6. Click Save.

The following message is displayed, indicating that the settings are saved successfully.
—End Verification: You can ping an IPv6 website (240c::6666 for example) to check whether the Mesh device accesses the IPv6 network successfully. The following steps are for your reference. Step 1 On a computer connected to the Mesh device, press Windows + R to open the Run dialog
box. Step 2 Type cmd and then click OK to open a regular Command Prompt.
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Step 3 Enter ping 240c::6666 and press Enter. —End

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As shown in the following figure, if the number of packets received is not 0, the Mesh device accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions: – Ensure that clients connected to the Mesh device obtain their IPv6 address through DHCP. – Consult your ISP for help.
PPPoEv6
If your ISP provides you with the PPPoE user name and password with IPv6 service, you can choose PPPoEv6 to access the internet.

Smart home gateway

Configuration procedure:

Step 1 Step 2 Step 3 Step 4 Step 5

Log in to the web UI. Choose More > IPv6. Enable the IPv6 function. Set Internet Connection Type to PPPoEv6. Set PPPoE Username and PPPoE Password provided by your ISP, and click Save.

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Parameter description

Parameter

Description

PPPoE Username Specify the PPPoE user name and password provided by your ISP.

PPPoE Password IPv4 and IPv6 services share the same PPPoE account.
The following message is displayed, indicating that the settings are saved successfully.

—End Verification: You can ping an IPv6 website (240c::6666 for example) to check whether the Mesh device accesses the IPv6 network successfully. The following steps are for your reference. Step 1 On a computer connected to the Mesh device, press Windows + R to open the Run dialog
box. Step 2 Type cmd and then click OK to open a regular Command Prompt. Step 3 Enter ping 240c::6666 and press Enter.
—End
As shown in the following figure, if the number of packets received is not 0, the Mesh device accesses the IPv6 network successfully.

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If the IPv6 network fails, try the following solutions:
– Ensure that clients connected to the Mesh device obtain their IPv6 address through DHCP.
– Consult your ISP for help.

Static IPv6 address

When your ISP provides you with information including IPv6 address, subnet mask, default gateway and DNS server, you can choose this connection type to access the internet with IPv6.
Configuration procedure:

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Log in to the web UI. Choose More > IPv6. Enable the IPv6 function. Set the Connection Type to Static IPv6 Address. Enter the required parameters under IPv6 WAN. Click Save.

Parameter description

Parameter

Description

IPv6 Address

Specify the fixed IPv6 address information provided by your ISP.

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Parameter

Description

Default IPv6 Gateway Primary IPv6 DNS

If your ISP only provides one DNS address, leave the secondary IPv6 DNS blank.

Secondary IPv6 DNS

The following message is displayed, indicating that the settings are saved successfully.

—End Verification: You can ping an IPv6 website (240c::6666 for example) to check whether the Mesh device accesses the IPv6 network successfully. The following steps are for your reference. Step 1 On a computer connected to the Mesh device, press Windows + R to open the Run dialog
box. Step 2 Type cmd and then click OK to open a regular Command Prompt. Step 3 Enter ping 240c::6666 and press Enter.
—End
As shown in the following figure, if the number of packets received is not 0, the Mesh device accesses the IPv6 network successfully.

If the IPv6 network fails, try the following solutions:
– Ensure that you have entered the correct WAN IPv6 address. – Ensure that clients connected to the Mesh device obtain their IPv6 address through
DHCP. – Consult your ISP for help.

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2.8.5 Network diagnosis

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This function is available only for some models. If it is not displayed on your web UI, it is unavailable for the product that you purchased.
If the network fails or the internet lag is severe, you can choose More > Network Diagnosis to troubleshoot the fault.
To perform troubleshooting: Step 1 Log in to the web UI. Step 2 Choose More > Network Diagnosis. Step 3 Click Diagnose.

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—End
2.8.6 TR069
This function is available only for some models. If it is not displayed on your web UI, it is unavailable for the product that you purchased.
The CPE WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) from the internet to perform auto-configuration, provision, collection, and diagnostics to the Mesh device. This function is disabled by default, and you can enable it as required. To access the configuration page, Log in to the web UI of the router and choose More > TR069.
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The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

TR069

Used to enable or disable the Technical Report 069 (TR-069) function.

URL

Specifies the domain name of the ACS.

ACS

Specifies the user name used to authenticate the Mesh device

ACS Username when the Mesh device connects to the ACS using the CPE WAN

management protocol.

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Parameter
Connection Request
STUN Connection

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Description

ACS Password

Specifies the password used to authenticate the Mesh device when the Mesh device connects to the ACS using the CPE WAN management protocol.

Periodic Notification

Used to enable/disable the Mesh device to periodically inform the ACS.

Notification Interval

Specifies the interval at which the Mesh device sends messages to inform the ACS.

Connection Request Username

Specifies the user name used to authenticate the ACS when it sends the connection request to the Mesh device.

Connection Request Password

Specifies the password used to authenticate the ACS when it sends the connection request to the Mesh device.

Port

Specifies the port used to receive the connection request sent by the ACS.

STUN

Used to enable or disable the Session Traversal Utilities for NAT (STUN) function, which facilitates the communication between the Mesh device and the public network when the router is under a LAN.

STUN Server Address

Specifies the IP address of the STUN server.

STUN Server Port Specifies the port of the STUN server.

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2.8.7 Smart power saving
WiFi schedule

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This function is available only for some models. If it is not displayed on your web UI, it is unavailable for the product that you purchased.
Overview
This WiFi Schedule function allows you to disable the Wi-Fi networks of the Mesh device at specified periods. By default, this function is disabled.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Smart Power Saving > WiFi Schedule. The following figure displays the page when the WiFi Schedule function is enabled.

To make the WiFi schedule work properly, ensure that the system time is synchronized with the internet time. Refer to System time for configuration.
The following table describes the parameters displayed on this page.
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Parameter description

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Parameter

Description

WiFi Schedule Specifies whether to enable or disable the WiFi Schedule function.

Turn Off at

Specifies the period during which the Wi-Fi networks are disabled.

Repeat

Specifies the days on which the Wi-Fi networks are disabled during the specified period.

Set a WiFi schedule
Assume that you want to disable the Wi-Fi networks from 22:00 to 7:00 every day.
Configuration procedure: Step 1 Log in to the web UI. Step 2 Choose More > Smart Power Saving > WiFi Schedule. Step 3 Enable WiFi Schedule. Step 4 Set a period for the Wi-Fi networks to be disabled, which is 22:00 07:00 in this example. Step 5 Set the days when the function works, which is Every Day in this example. Step 6 Click Save.

—End When the configuration is completed, the Wi-Fi networks will be disabled from 22:00 to 7:00 every day.
LED indicator
You can turn off the LED indicators of all nodes as required to save power. By default, all the indicators are turned on.
Turn on/off all indicators prevails to this operation.
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To configure the power saving mode:

Step 1 Log in to the web UI.

Step 2 Choose More > Smart Power Saving > LED Indicator.

Step 3

Set LED Indicator as required. – To turn on all indicators, select Enable.
– To turn off all indicators all the time, select Disable.
– To turn off all indicators in a specific period, select Schedule Disable and set Turn Off at to the required period.

Step 4 Click Save.

The following message is displayed, indicating that the settings are saved successfully.
—End
2.8.8 Advanced Wi-Fi settings
Channel & bandwidth
In this section, you are allowed to change the network mode, Wi-Fi channel, and Wi-Fi bandwidth of 2.4 GHz and 5 GHz Wi-Fi networks. To access the configuration page, log in to the web UI of the Mesh device, and choose More > WiFi Settings > Channel & Bandwidth.
To ensure the wireless performance, it is recommended to maintain the default settings on this page without professional instructions.
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Parameter description

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Parameter

Description

Specifies various protocols used for wireless transmission.

Network Mode Channel

The network modes vary with models. Refer to the product you purchased.
2.4 GHz Wi-Fi network supports the following modes:
– 802.11b/g/n: Indicates that devices compliant with the IEEE 802.11b or IEEE 802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE 802.11n can connect to the 2.4 GHz WiFi network of the Mesh device.
– 802.11b/g/n/ac: Indicates that devices compliant with the IEEE 802.11b or IEEE 802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE 802.11n or IEEE 802.11 ac protocol can connect to the 2.4 GHz WiFi network of the Mesh device.
– 802.11b/g/n/ax: Indicates that devices compliant with the IEEE 802.11b or IEEE 802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE 802.11n or IEEE 802.11ax protocol can connect to the 2.4 GHz Wi-Fi network of the Mesh device.
– 802.11b/g/n/ac/ax: Indicates that devices compliant with the IEEE 802.11b or IEEE 802.11g protocol, and devices working at 2.4 GHz and compliant with the IEEE 802.11n, IEEE 802.11ac or IEEE 802.11ax protocol can connect to the 2.4 GHz WiFi network of the Mesh device.
5 GHz WiFi network supports the following modes:
– 802.11a/n: Indicates that devices compliant with the IEEE 802.11a protocol, and devices working at 5 GHz and compliant with the IEEE 802.11n can connect to the Mesh device.
– 802.11a/n/ac: Indicates that devices compliant with the IEEE 802.11a or IEEE 802.11ac protocol, and devices working at 5 GHz and compliant with the IEEE 802.11n can connect to the Mesh device.
– 802.11a/n/ac/ax: Indicates that devices compliant with the IEEE 802.11a or IEEE 802.11ac protocol, and devices working at 5 GHz and compliant with the IEEE 802.11n or IEEE 802.11ax protocol can connect to the Mesh device.
6 GHz Wi-Fi network supports the 802.11ax mode.
– 802.11ax: Indicates that devices working at 6 GHz and compliant with the IEEE 802.11ax can connect to the router.
Specifies the channel in which the Wi-Fi network works.
By default, the wireless channel is Auto, which indicates that the Mesh device selects a channel for the Wi-Fi network automatically. You are recommended to choose a channel with less interference for better wireless transmission efficiency. You can use a third-party tool to scan the Wi-Fi signals nearby to understand the channel usage situations.

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Parameter

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Description
Specifies the bandwidth of the wireless channel of a Wi-Fi network. Please change the default settings only when necessary.

Bandwidth Enable PSC

The bandwidth varies with models. Refer to the product you purchased. – 20MHz: Indicates that the channel bandwidth used by the Mesh device is 20 MHz. – 40MHz: Indicates that the channel bandwidth used by the Mesh device is 40 MHz. – 20/40MHz: Specifies that a Mesh device can switch its channel bandwidth between 20 MHz and 40 MHz based on the ambient environment. This option is available only at 2.4 GHz. – 80MHz: Indicates that the channel bandwidth used by the Mesh device is 80 MHz. This option is available at 5 GHz and 6 GHz. – 160MHz: Indicates that the channel bandwidth used by the Mesh device is 160 MHz. This option is available at 5 GHz and 6 GHz. – 20/40/80MHz: Specifies that a Mesh device can switch its channel bandwidth among 20 MHz, 40 MHz and 80 MHz based on the ambient environment. This option is available only at 5 GHz. – 20/40/80/160MHz: Specifies that a Mesh device can switch its channel bandwidth among 20 MHz, 40 MHz, 80 MHz and 160 MHz based on the ambient environment. This option is available at 5 GHz and 6 GHz.
Specifies whether the Preferred Scanning Channel (PSC) function is enabled. When it is enabled, the success rate and stability of Wi-Fi 6E wireless terminals connecting to the router’s 6 GHz network will be improved. It is enabled by default.
This option is only available for MX21 Pro/EX21 Pro/Mesh21XEP.

WPS
The WPS function enables WiFi-enabled devices, such as smartphones, to connect to Wi-Fi networks of the Mesh device without entering the password.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > WiFi Settings > WPS.

– This function only applies to WPS-enabled Wi-Fi devices. It is enabled by default and cannot be disabled.
– Wi-Fi networks encrypted with WPA3 cannot be connected through WPS. – The WPS negotiation times out in 120 seconds. The WPS button is disabled during WPS
negotiation.
To connect devices to the Wi-Fi network using the WPS function:
Step 1 Log in to the web UI.

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Step 2 Step 3

Document version: V1.1 Choose More > WiFi Settings > WPS. Click the WPS button in the line of the node to which the device is to be connected.

Step 4 Configure the WPS function on your WiFi-enabled devices within 2 minutes. Configuration on various devices may differ (Example: HUAWEI P10).
1. Find WLAN settings on your phone.
2. Tap , and choose WLAN settings.

3. Choose WPS connection.
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Wait until the WPS negotiation completes. Now the phone is connected to the Wi-Fi network.
—End
MESH button
You can use the MESH button to network your Tenda devices that support the Mesh function. On this page, you can enable or disable the MESH button as required.
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– For information security, do not enable MESH Button when using the Mesh device in public areas.
– With this function disabled, you cannot form a network by using the MESH button on the device. However, you can use the Tenda WiFi App or web UI to add the device to a network.
To enable or disable the MESH button: Step 1 Log in to the web UI. Step 2 Choose More > WiFi Settings > MESH Button. Step 3 Enable or disable MESH Button.
The following message is displayed, indicating that the setting is saved successfully.
—End
2.8.9 Network settings
LAN Settings
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Network Settings > LAN Settings. Overview On this page, you can:
– Change the LAN IP address and subnet mask of the Mesh device. – Change the DHCP server parameters of the Mesh device. – The DHCP server can automatically assign IP addresses, subnet masks, gateways and
other information to clients within the LAN. If you disable this function, you need to manually configure the IP address information on the client to access the internet. Do not disable the DHCP server function unless necessary. – Configure the DNS information assigned to clients. – Assign static IP addresses to LAN clients.
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The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

LAN IP Address

Specifies the LAN IP address of the Mesh device, which is also the management IP address for logging in to the web UI of the Mesh device.

Subnet Mask

Specifies the subnet mask of the LAN port, used to identify the IP address range of the local area network.

DHCP Server

Used to enable or disable the DHCP server. Once enabled, the DHCP server automatically assigns internet parameters such as IP address, subnet mask, and gateway address to the terminal device. You are recommended to enable this function.

Address Pool Range

Specifies the range of IP addresses that can be assigned to clients connected to the Mesh device. The default range is 192.168.0.100 to 192.168.0.200.

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Parameter Lease Time DNS

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Description
Specifies the valid duration of the IP address that is assigned to a client.
When the lease time reaches half, the client will send a DHCP Request to the DHCP server for renewal. If the renewal succeeds, the lease is renewed based on the time of the renewal application. If the renewal fails, the renewal process is repeated at 7/8 of the lease period. If it succeeds, the lease is renewed based on the time of the renewal application. If it still fails, the client needs to reapply for IP address information after the lease expires.
It is recommended to keep the default value.
Specifies whether to allocate another DNS address to the client. When it is disabled, the LAN port IP address of the Mesh device is used as the DNS address of the client. When it is enabled, Primary DNS must be set and Secondary DNS is optional.

This Mesh device has the DNS proxy function.

Specifies the primary DNS address allocated to the client by the Mesh device.

Primary DNS

Make sure that the primary DNS server is the IP address of the correct DNS server or DNS proxy. Otherwise, you may fail to access the internet.

Secondary DNS

Specifies the secondary DNS server address of the Mesh device used to assign to the clients. It is optional.

Device Name Specifies the name of the client.

IP Address Specifies the IP address reserved for the client.

Static IP Reservation List

MAC Address

Specifies the MAC address of the client. The available options include:

Operation

: Used to edit a static IP address reservation rule.

: Used to delete a static IP address reservation rule.

Assign a static IP address to a LAN client:

Step 1 Step 2 Step 3 Step 4

Log in to the web UI.
Choose More > Network Settings > LAN Settings.
Click Add in Static IP Reservation List.
Set Select Device. – You can directly select a client from the drop-down list box, which requires no further
settings on MAC Address and IP Address.

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manually.
Step 5 Click OK. The following message is displayed, indicating that the settings are saved successfully.
—End
VPN
A Virtual Private Network (VPN) is a private network built on a public network (usually the internet). This private network exists only logically and has no actual physical lines. VPN technology is widely used in corporate networks to share resources between corporate branches and headquarters, while ensuring that these resources are not exposed to other users on the internet. The typology of a VPN network is shown below.
PPTP server
This series of Mesh devices can function as a PPTP server and accept connections from PPTP clients.
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To access the configuration page, log in to the web UI of the Mesh device, and choose More > Network Settings > VPN. This function is disabled by default. When it is enabled, the page is shown as below.

The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

PPTP Server

Used to enable or disable the PPTP server.
When it is enabled, the Mesh device functions as a PPTP server, which can accept the connections from PPTP clients.

Address Pool PPTP Server Range

Specifies the IP address range within which the PPTP server can assign to PPTP clients. It is recommended to keep the default settings.

MPPE Encryption

Used to enable or disable 128-bit data encryption.
The encryption settings should be the same between the PPTP server and PPTP clients. Otherwise, communication cannot be achieved normally.

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Parameter

Description

User Name Password

Specify the VPN user name and password, which the VPN user needs to enter when making PPTP dial-ups (VPN connections).

Connection Status Specifies the connection status of the VPN connection.

PPTP Account
Operation

The available operations include: : Indicates that the PPTP user account is available. You can click it to
disable the account. : Indicates that the PPTP user account is unavailable. You can click it
to enable the account. : Used to edit a PPTP user account.
: Used to delete a PPTP user account.

Online PPTP users
When the PPTP server function is enabled, you can view the detailed information of VPN clients that establish connections with the PPTP server.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Network Settings > VPN > PPTP Server.

The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

User Name

Specifies the VPN user name, which the VPN user uses when making PPTP dial-ups (VPN connection).

Dial-In IP Address

Specifies the IP address of the PPTP client.
If the client is a Mesh device, it will be the IP address of the WAN port whose VPN function is enabled.

Assigned IP Address

Specifies the IP address that the PPTP server assigns to the client.

Uptime

Specifies the online time since the VPN connection succeeds.

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Enable internet users to access resources of the FTP server
Scenario: You have set up an FTP server within the LAN of the Mesh device. Goal: Open the FTP server to internet users and enable them to access the resources of the FTP server from the internet.
Solution: You can configure the PPTP server function to reach the goal. Assume that: The user name and password that the PPTP server assigns to the client are both admin1. The WAN IP address of Mesh device is 113.88.112.220. The IP address of the FTP server is 192.168.0.136. The FTP server port is 21. The FTP login user name and password are both JohnDoe.

Ensure that the WAN IP address of Mesh device is public. This function may not work on a host with a private IP address. Common IPv4 addresses are classified into class A, class B and class C. Private IP addresses of class A range from 10.0.0.0 to 10.255.255.255. Private IP addresses of class B range from 172.16.0.0 to 172.31.255.255. Private IP addresses of class C range from 192.168.0.0 to 192.168.255.255.

Configuration procedure: Step 1 Log in to the web UI.

Step 2 Choose More > Network Settings > VPN > PPTP Server.

Step 3 Step 4

Enable PPTP Server.
Enable MPPE Encryption, which means that the encryption digit remains the default value “128”.

Step 5 Click Add. Set User Name and Password for the PPTP server, which are both admin1 in this example. Then, click OK.

Step 6 Click Save. The following message is displayed, indicating that the settings are saved successfully.
—End
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After completing the configuration, internet users can access the FTP server by following these steps:

Step 1 Click the

icon at the bottom right corner on the desktop of another computer with

internet access, and then click Network settings.

Step 2 Choose VPN on the left side, and click Add a VPN connection.

Step 3

Configure the VPN parameters. 1. Enter a connection name, such as VPN connection. 2. Enter the server address, which is 113.88.112.220 in this example. 3. Select a VPN type, which is Point to Point Tunneling Protocol (PPTP) in this example. 4. Select a type of sign-in info, which is User name and password in this example. 5. Enter the user name and password, which are both admin1 in this example. 6. Click Save.

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Step 4 Find the VPN connection added, and click Connect. Step 5 Click the icon on the desktop, and enter the address in the address bar to access the
FTP server, which is ftp://192.168.0.136:21 in this example.
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Enter the user name and password for logging in to the FTP server, which are both JohnDoe in this example, and click Log On.

—End By performing the steps above, internet users can access the resources on the FTP server.
PPTP/L2TP client
This series of Mesh devices can function as PPTP/L2TP clients and connect to PPTP/L2TP servers. The PPTP/L2TP client function is disabled by default. When it is enabled, the page is shown below.

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Parameter

Description

PPTP/L2TP Client Used to enable or disable the PPTP/L2TP client function.

Client Type

Specifies the client type that the Mesh device serves as, either PPTP or L2TP.
– PPTP: When the Mesh device is connecting to a PPTP server, select this option.
– L2TP: When the Mesh device is connecting to an L2TP server, select this option.

Server IP/Domain Name

Specifies the IP address or domain name of the PPTP/L2TP server that the Mesh device connects to. Generally, when a Mesh device serves as the PPTP/L2TP server at the peer side, the domain name or IP address should be that of the WAN port whose PPTP/L2TP server function is enabled.

User Name Password

Specify the user name and password that the PPTP/L2TP server assigns to the PPTP/L2TP clients.

Status

Specifies the connection status of the VPN connection.

Access VPN resources with the Mesh device
Scenario: You have subscribed to the PPTP VPN service when purchasing the broadband service from your ISP.
Goal: Access the VPN resources of your ISP more safely. Solution: You can configure the PPTP/L2TP client function to reach the goal. Assume that:
– The IP address of the PPTP server is 113.88.112.220. – The user name and password assigned by the PPTP server are both admin1. Configuration procedure: Step 1 Log in to the web UI. Step 2 Choose More > Network Settings > VPN > PPTP/L2TP Client. Step 3 Enable PPTP/L2TP Client. Step 4 Choose PPTP for Client Type. Step 5 Set Server IP/Domain Name, which is 113.88.112.220 in this example. Step 6 Set User Name and Password, which are both admin1 in this example. Step 7 Click Save.

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—End When Connected is shown behind Status, you can access the VPN resources of your ISP.
IPTV
IPTV is the technology integrating internet, multimedia, telecommunication and many other technologies to provide interactive services, including digital TV, for family users by internet broadband lines. You can set the multicast and set-top box (STB) functions here.
– Multicast: If you want to watch multicast videos from the WAN side of the Mesh device on your computer, you can enable the multicast function of the Mesh device.
– STB: If the IPTV service is included in your broadband service, you can enjoy both internet access through the Mesh device and rich IPTV contents with a set-top box when it is enabled.
To access the configuration page, log in to the web UI of the Mesh device and choose More > Network Settings > IPTV. The IPTV function is disabled by default. When it is enabled, the page is shown below.
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The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

Multicast

Used to enable or disable the multicast function.

Used to enable or disable the IPTV function of the Mesh device.

STB

When this function is enabled, the port LAN3/IPTV (MX6/EX6/MX12/EX12) or LAN

(MX3/EX3) can be used only as an IPTV port and be connected to an IPTV set-top box.

VLAN

Specifies the VLAN ID of your IPTV service. It is required when STB is enabled.
– If your ISP does not provide any VLAN ID information when the IPTV service is available, keep Default.
– If you have obtained the VLAN ID from your ISP when the IPTV service is available, choose Custom VLAN and enter the VLAN value.

Ethernet Port Selection

Specifies the IPTV port. It is required when STB is enabled.
This parameter is available only for MX15 Pro/EX15 Pro/Mesh15XP/MX21 Pro/EX21 Pro/Mesh21XEP.

Watch IPTV programs through the Mesh device
Scenario: The IPTV service is included in your broadband service. You have obtained the IPTV account and password from your ISP, but no VLAN information.
Goal: Watch IPTV programs through the Mesh device.

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Solution: You can configure the IPTV function to reach the goal.

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IPTV port
Configuration procedure: Step 1 Set your Mesh device.
1. Log in to the web UI. 2. Choose More > Network Settings > IPTV. 3. Enable the STB function. 4. Select the IPTV port for Ethernet Port Selection.
Ethernet Port 2 is used as an example here.
This substep is required only for MX15 Pro/EX15 Pro/Mesh15XP/MX21 Pro/EX21 Pro/Mesh21XEP.
5. Click Save.

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6. Click OK. Wait until the Mesh device is restarted.

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Step 2 Configure the set-top box. Use the IPTV user name and password to dial up on the set-top box. —End
After completing the configuration, you can watch IPTV programs on your TV. Watch multicast videos through the Mesh device Scenario: You have the address of multicast videos. Goal: You can watch multicast videos. Solution: You can configure the multicast function to reach the goal.

Mesh device
Configuration procedure: Step 1 Log in to the web UI. Step 2 Choose More > Network Settings > IPTV.
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Step 3 Enable the Multicast function. Step 4 Click Save.

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—End
After completing the configuration, you can watch multicast videos on your terminal devices.
WAN parameters
When the Ethernet cable is intact and connected to the WAN port properly, but a prompt indicating that no Ethernet cable is connected to the WAN port is still shown on the Internet Settings page, you can try to change the Speed to 10 Mbps full duplex or 10 Mbps half duplex to solve the problem. Otherwise, keep the default settings.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Network Settings > WAN Parameters.

The following table describes the parameters displayed on this page.
Parameter description

Speed

Application

1000 M Auto-negotiation

Indicates that the speed and duplex mode are determined through the negotiation with the peer port.

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Speed

Application

100 Mbps full duplex

Indicates that the WAN port is working at the speed of 100 Mbps, and the port can receive and send data packets at the same time.

100 Mbps half duplex

Indicates that the WAN port is working at the speed of 100 Mbps, but the port can only receive or send data packets alternately.

10 Mbps full duplex

Indicates that the WAN port is working at the speed of 10 Mbps, and the port can receive and send data packets at the same time.

10 Mbps half duplex

Indicates that the WAN port is working at the speed of 10 Mbps, but the port can only receive or send data packets alternately.

2.8.10 Advanced

App remote management
The Mesh device can be managed remotely using the Tenda WiFi App. The app remote management function is enabled by default. You can disable this function as required.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Advanced > APP Remote Management.

The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

APP Remote Management

Used to enable or disable the app remote management function. It is enabled by default.

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Parameter ID Cloud Account

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Description Specifies the ID of the Mesh node, which is automatically allocated. Specifies the account bound on your Tenda WiFi App.

MAC address filter
Overview
With this function, you can blacklist clients by MAC addresses to prohibit them from accessing the internet through the Mesh device.

– If you blacklist a wired client, the client will fail to access the network, but it can still connect to the Mesh device.
– If you blacklist a wireless device, the client will be kicked offline and cannot connect to the Mesh device again.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Advanced > MAC Address Filter.

The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

MAC Address Filter

Used to enable or disable the MAC address filter function.

Device Name Specifies the name of the blacklisted client.

Blacklist Device MAC Address Specifies the MAC address of the blacklisted client.

Operation

: Used to remove a client from the blacklist.

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Only prohibit specified clients from accessing the internet

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Scenario: As an important test is coming, you want to prohibit your kid’s phone from accessing the internet.

Goal: Only prohibit your kid’s phone from accessing the internet.

Solution: You can configure the MAC address filter function to reach the goal.

Assume that:

Client

MAC address

Status

Your kid’s phone

8C:EC:4B:B3:04:92

Connected

Configuration procedure: Step 1 Log in to the web UI. Step 2 Choose More > Advanced > MAC Address Filter. Step 3 Enable MAC Address Filter. Step 4 Click Add.

Step 5 Set Device Name. Enter MAC Address of the client, which is 8C:EC:4B:B3:04:92 in this example.
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Step 6 Click OK. The blacklisted client is displayed under Blacklist Device.
Step 7 Click Save. The following message is displayed, indicating that the settings are saved successfully.
—End After the configuration is completed, only your kid’s phone is prohibited from accessing the internet through the Mesh device.
Firewall
The firewall function helps the Mesh device detect and defend ICMP flood attacks, TCP flood attacks and UDP flood attacks, and ignore Ping packets from the WAN port. It is recommended to keep the default settings. To access the configuration page, log in to the web UI of the Mesh device, and choose More > Advanced > Firewall.
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The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

ICMP Flood Attack Defense

Used to enable or disable the ICMP flood attack defense.
The ICMP flood attack means that, to implement attacks on the target host, the attacker sends a large number of ICMP Echo messages to the target host, which causes the target host to spend a lot of time and resources on processing ICMP Echo messages, but cannot process normal requests or responses.

TCP Flood Attack Defense

Used to enable or disable the TCP flood attack defense.
The TCP flood attack means that, to implement attacks on the target host, the attacker quickly initiates a large number of TCP connection requests in a short period, and then suspends in a semi-connected state, thereby occupying a large number of server resources until the server denies any services.

UDP Flood Attack Defense

Used to enable or disable the UDP flood attack defense.
The UDP flood attack is implemented similarly with the ICMP flood attack, during which the attacker sends a large number of UDP packets to the target host, causing the target host to be busy processing these UDP packets, but unable to process normal packet requests or responses.

Block Ping from WAN

Used to enable or disable the Block Ping From WAN function.
When it is enabled, the Mesh device automatically ignores the ping to its WAN from hosts from the internet and prevents itself from being exposed, while preventing external ping attacks.

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DMZ host
Overview
A DMZ host on a LAN is free from restrictions in communicating with the internet. It is useful for getting better and smoother experiences in video conferences and online games. You can also set the host of a server within the LAN as a DMZ host when in need of accessing the server from the internet.
– A DMZ host is not protected by the firewall of the Mesh device. A hacker may leverage the DMZ host to attack your LAN. Therefore, enable the DMZ function only when necessary.
– Hackers may leverage the DMZ host to attack the local network. Do not use the DMZ host function randomly.
– Security software, antivirus software, and the built-in OS firewall of the computer may cause DMZ function failures. Disable them when using the DMZ function. If the DMZ function is not required, you are recommended to disable it and enable your firewall, security, and antivirus software.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Advanced > DMZ Host.

The following table describes the parameters displayed on this page.
Parameter description

Parameter

Description

DMZ Host

Used to enable or disable the DMZ host function.

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Parameter

Description

DMZ Host IP Address Specifies the IP address of the host that is to be set as the DMZ host.

An example of enabling internet users to access LAN resources
Scenario: You have set up an FTP server within your LAN. Goal: Open the FTP server to internet users and enable family members who are not at home to access the resources of the FTP server from the internet.
Solution: You can configure the DMZ host function to reach the goal. Assume that the information of the FTP server includes: IP address: 192.168.0.136 MAC address: D4:61:DA:1B:CD:89 Service port: 21 WAN IP address of the Mesh device: 102.33.66.88

Ensure that the Mesh device obtains an IP address from the public network. This function may not work on a host with an IP address of a private network or an intranet IP address assigned by ISPs that starts with 100. Common IPv4 addresses are classified into class A, class B and class C. Private IP addresses of class A range from 10.0.0.0 to 10.255.255.255. Private IP addresses of class B range from 172.16.0.0 to 172.31.255.255. Private IP addresses of class C range from 192.168.0.0 to 192.168.255.255.

Configuration procedure: Step 1 Log in to the web UI. Step 2 Set the server host as the DMZ host.
1. Choose More > Advanced > DMZ Host. 2. Enable DMZ Host.
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Step 3 Assign a fixed IP address to the host where the server locates. 1. Choose More > Network Settings > LAN Settings. 2. Click Add. 3. Set Device Name for the server host, which is FTP server in this example. 4. Enter the MAC Address of the host of the server, which is D4:61:DA:1B:CD:89 in this example. 5. Enter the reserved IP Address for the server host, which is 192.168.0.136 in this example. 6. Click OK. The client is displayed under Static IP Reservation List.
—-End When the configuration is complete, users from the internet can access the DMZ host by visiting “Intranet service application layer protocol name://WAN IP address of the Mesh device”. If the intranet service port number is not the default number, the visiting address should be: “Intranet service application layer protocol name://WAN IP address of the Mesh device:Intranet service port number”.
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If the default intranet service port number is 80, change the service port number to an uncommon one (102565535), such as 9999.
Enter the user name and password to access the resources on the FTP server.
If you want to access the server within a LAN using a domain name, refer to the solution DMZ + DDNS.
After the configuration, if internet users still cannot access the FTP server, close the firewall, antivirus software and security guards on the host of the FTP server and try again.
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Remote web management
Overview
Generally, the web UI of the Mesh device can only be accessed on clients that are connected to the Mesh device by a LAN port or wirelessly. When you encounter a network fault, you can ask for remote technical assistance after enabling the remote web management function, which improves efficiency and reduces costs and efforts.
To access the configuration page, log in to the web UI of the Mesh device, and choose More > Advanced > Remote Web Management.
By default, this function is disabled. When this function is enabled, the page is shown as below.

The following table describes the information displayed on this page.
Parameter description

Parameter

Description

Remote Web Management

Used to enable or disable the remote web management function of the Mesh device.

Remote IP Address

Specifies the IP address of the host which can access the web UI of the Mesh device remotely.
– Any IP Address: Indicates that hosts with any IP address from the internet can access the web UI of the Mesh device. It is not recommended for security.
– Specified IP Address: Only the host with the specified IP address can access the web UI of the Mesh device remotely. If the host is under a LAN, ensure that the IP address is the IP address of the gateway of the host (a public IP address).

110

Parameter

Document version: V1.1
Description
Specifies the port number of the Mesh device which is opened for remote management. You can change it as required.

– The port numbers from 1 to 1024 have been occupied by familiar

Port

services. It is strongly recommended to enter a port number from 1025 to

65535 to prevent conflict.

– Remote web management can be achieved by visiting “http://WAN IP address of the Mesh device:Port number”. If the DDNS host function is enabled, the web UI can also be accessed through “http://Domain name of the Mesh device’s WAN port:Port number”.

An example of enabling Tenda technical support to access and manage the web UI
Scenario: You encounter a problem in configuring the Mesh device, and the Mesh device can access the internet.
Goal: Ask the Tenda technical support to help you configure the Mesh device remotely. Solution: You can configure the remote