SanDisk ‎SDPHH2H-016T-NBAAD G-RAID Mirror User Manual

G-RAID® MIRROR
User Manual

ACCESSING SUPPORT

• For online technical support visit https://www.westerndigital.com/support
• To speak with technical support visit: https://www.westerndigital.com/support/international-phone-numbers

WELCOME TO G-RAID MIRROR

KEY FEATURES
7200RPM ULTRASTAR® ENTERPRISE-CLASS HARD DRIVES INSIDE
For your demanding workloads and mission-critical content, you can rely on the power and enhanced reliability of the 7200RPM Ultrastar® enterprise-class hard drives inside.
SHIPS IN RAID 1 FOR PEACE OF MIND
G-RAID® MIRROR is ready to go in RAID 1, also known as “mirroring”, so your valuable content is automatically duplicated onto the second drive for worry- free data redundancy.
PRO-BLADE™ SSD MAG SLOT
Offload, make copies or edit content from a PRO-BLADE™ SSD Mag through the new PRO-BLADE SSD Mag slot at blazing fast speeds. (PROBLADE SSD Mag sold separately.)
CHANGE HARDWARE RAID SETTING ON DEVICE
Easily change the RAID mode setting from default RAID 1 to RAID 0 or JBOD by flipping a switch – no need to download an app or install special software.
HIGH-PERFORMANCE THUNDERBOLT™ 3 INTERFACE
Thunderbolt™ 3 interface for faster transfers, image editing, workload management, and daisy-chaining for up to five (5) additional devices.
PAIRS GREAT WITH IPAD**
G-RAID MIRROR works great with compatible iPad tablets that have a USB Type-C™ port to enable efficient creative workflows when using your favorite production apps
WHAT’S IN THE BOX**

• G-RAID MIRROR Desktop Hard Drive
• 1x Thunderbolt 3 Cable (WD Part Number: M032-000043)
• Quick Start Guide
• Power Cable
• 19VDC, 4.74A Power Adapter

HANDLING PRECAUTIONS
SanDisk® Professional products are precision instruments and must be handled with care. It may be damaged by rough handling, shock, or vibration. Always observe the following safety precautions:

• Avoid touching the SanDisk Professional device’s connector.
• Do not block any of the enclosure’s ventilation slots.
• Do not use this product as a portable device.
• Handle the SanDisk Professional device using its edge or frame.
• Do not remove, damage, or cover any device labels.
• Ensure the SanDisk Professional device does not exceed maximum operating temperature.
• Exercise caution when handling a SanDisk Professional device as the SanDisk Professional device may have heated up.

TECHNICAL SPECIFICATIONS

OPERATING SYSTEM COMPATIBILITY
The SanDisk Professional G-RAID MIRROR is pre-formatted APFS, compatible with:

• macOS 10.15+
• iPadOS 14+
• Windows® 10+ (via reformat)

FRONT FEATURES
Reference illustration 2.1 below.

1. G-RAID MIRROR System LED—The System LED can be dimmed or brightened with the rear LED Dimmer Button and provides the activity status for the G-RAID MIRROR device.
2. PRO-BLADE SSD Mag Slot LED—This LED indicates the PRO-BLADE SSD Mag slot activity.
3. PRO-BLADE SSD Mag Slot—This front slot provides compatibility with a PROBLADE SSD Mag device (sold separately).
4. Front Cover Removal – these two locations are each marked with 3 raised dots. Simultaneously press on these two points to remove the front cover and gain access to the drives, and to view the Drive LED lights on each drive tray.

REAR CONNECTIVITY
Reference illustration 2.2 below.

1. LED Dimmer Button—this feature provides the option to switch the LED light between three modes: Default, Bright, or Off.
2. Power Port—connect the included power supply to this 19VDC power connector.
3. Power Button—used to turn the device on or off.
4. RAID Mode Dip-Switches—Use these dip-switches to switch between RAID 1, RAID 0, and JBOD.
5. Kensington® ecurity Slot —use this slot to secure your device with a Kensington Security Lock (sold separately).
6. Thunderbolt 3 Ports —these two ports support Thunderbolt 3 and USB-C™ 3.2 Gen 2. Use the port on the right-hand side to connect the G-RAID MIRROR to the host computer system. Use the port on the left-hand side to daisy-chain another Thunderbolt 3 device.

SIDE ANCHORS
Reference illustration 2.3 below.

1. Anchor Points for Custom Mounting & Accessories—These eight anchor points (four on each side of the device) are designed to be used for customization, such as attaching the SanDisk Professional G-RAID MIRROR to a DIT cart, a mounting plate, adding a handle, or other gear for your production needs.

NOTE: Included screws are not designed for attaching accessories or anchoring – anchor screws not included. Anchor points will accept a ¼”-20 screw. The screw length will vary based on the type of mount.

MAIN ACTIVITIES

CONNECTING THE G-RAID MIRROR
Before you begin, make sure your computer system is turned on with your operating system fully loaded and ready for hardware and software installation.

1. Use the included data cable and connect one end to the Thunderbolt 3 / USB Type-C port on the rear of the G-RAID MIRROR device—the port with the laptop icon.
2. Connect the other end of the data cable to your computer system (host).
3. Connect the included power cable to the G-RAID MIRROR device and plug the other end into a surge protector or wall outlet.
4. The G-RAID MIRROR device will automatically mount on the desktop if you are running macOS.
5. Congratulations, you have connected the G-RAID MIRROR device to your computer system.

LED BEHAVIOR
The G-RAID MIRROR has multiple front LED lights. One indicates the status of an inserted PRO-BLADE SSD Mag (sold separately), another indicates the System Status, and behind the front cover are LED lights that indicate the Drive Status. Reference the following tables for details.
System LED Status
Reference to the table below for System LED System status and Illustration 2.1 under the Front Features section.
Note: The G-RAID MIRROR will automatically power On when connected to power.
Table 1: System LED Status Behavior

Device is first powered on and connected to the host.
Solid White for 20mins → Off| Power On| Drive is first connected to power source but not to the host.
Off| Power Off| Device is disconnected from host/ powered off.
Blinking White| Data Transfer| Data transfer to or from the drive.
Off| Power Saving| Drive is powered on and connected to host that goes to sleep, suspend or is
powered off.
Blinking White → Off| Overheating or Fan Failure| Drive is powered on, connected to host and overheating.

Drive LED Status
The Drive LED Status is located on the drive tray. To access these LED lights, remove the front cover from the G-RAID MIRROR device (Reference Topic: Drive Replacement). The LED lights are located on the right-hand side of the drive trays. They include blue, red, and white colored lights to indicate the status. Reference the table below to see the G-RAID MIRROR Drive LED Status with the corresponding System LED status.
Table 2: Drive LED Status

RAID SETUP
The following information will provide instructions on changing the GRAID MIRROR’s RAID configuration.
Warning!: Changing the RAID configuration will result in data loss.
RAID Mode Setting
The following table indicates the various dip-switch states or settings used for the available RAID modes.
Warning! Changing the RAID configuration will result in data loss.
Table 3: RAID Mode Settings

RAID Configurations
The G-RAID MIRROR supports RAID 0, RAID 1, and JBOD. The default or pre- configured setting is RAID 1.
Warning! Changing the RAID configuration will result in data loss.
Table 4: Supported RAID Levels

RAID Level| Description| Advantage| Disadvantage| Ideal Usage
---|---|---|---|---
0| Disk Striping| Offers the highest performance and a 100% total use of available storage capacity.| No fault tolerance – failure of one
drive in the array results in complete data loss.| Content creation applications requiring the highest performance and
storage capacity.
1 (pre-configured)| Disk Mirroring| Maximum level of data protection; identical data is written to both drives.| Useable storage space is 50% of total available capacity.| Data applications where data security is paramount.
JBOD| One or more logical drives.| Both disks are recognized as independent drives, allowing for 1 or more logical drives, resulting in maximum storage utilization.| No data protection or fault tolerance.| Applications where data stored on each drive needs to be separated.

Changing RAID Configuration
Warning!: Changing the RAID configuration will result in data loss.

1. Turn off the G-RAID MIRROR device.

2. Change the Dip-Switch setting to the desired RAID mode.

3. Press and Hold the RAID Mode Setting Switch and turn on the unit.
   a. Continue Pressing the RAID Mode Setting Switch for 10 seconds. The front LED blinking fast indicates that RAID mode change has registered.

4. Turn the unit off, then back on for the new RAID setting to take affect.

5. Re-initialize the drive.

Initialize G-RAID MIRROR for macOS
G-RAID MIRROR was factory-formatted for use or “Initialized” for macOS.
You can re-initialize to quickly erase the contents of the drive. Here are the steps.
Caution: Initializing or Re-Initializing a device will erase all data on the device. Do not continue if you wish to retain your information.
Note: Safely disconnect and remove any PRO-BLADE SSD mag from the PRO- BLADE SSD mag slot before beginning this process.

1. First, open the Disk Utility program located on your hard drive under Applications/Utilities/Disk Utility. The window below will appear. Your G-RAID MIRROR will be displayed in the left-hand column.

2. Select the G-RAID MIRROR by clicking its drive icon in the left-side column. Information about the device will be displayed at the bottom of the window.

3. Select the Erase tab to view the formatting options. By default, the product is formatted as APFS.

4. Choose the Format option that you prefer.

5. Click the Erase button in the lower right corner of the window. A dialog box will appear asking if you want to erase the G-RAID MIRROR partition.

6. Click on the Erase button to continue. A progress bar in the lower right corner of the window will show the progress of the disk’s reformatting.

7. After the device is re-initialized, you should automatically see the Time Machine dialog box.
   ▪ Click the Use as Backup Disk button if you want to use the drive with Time Machine.
   ▪ Click the Don’t Use or Decide Later button if you do not want to use Time Machine at this point.

8. This should complete the initialization process, and the G-RAID MIRROR should now be erased.

Reformatting the G-RAID MIRROR
G-RAID MIRROR is set up at the factory for use with macOS systems but can be reformatted for use with Windows 10 and higher.
Caution: Reformatting the device will erase all of its contents. If you have saved files on the device, back them up to another file storage location before reformatting it.
Note: Safely disconnect and remove any PRO-BLADE SSD mag from the PRO- BLADE SSD mag slot before beginning this process.
For instructions on formatting your device for Windows, please visit SanDisk Professional Support, and review Answser ID 30566.
INSERTING A PRO-BLADE SSD MAG
To insert a PRO-BLADE SSD Mag (sold separately) into a compatible device, make sure the notched corners on both devices are aligned with each other.
To insert a PRO-BLADE SSD Mag into the G-RAID MIRROR, follow these steps.

1. Align the PRO-BLADE SSD Mag to a slot on the G-RAID MIRROR.
2. Slide the PRO-BLADE SSD Mag into the slot until firmly seated.

PRO-BLADE SSD MAG LED BEHAVIOR
The following table describes the various device LED behaviors for the PRO- BLADE SSD Mag slot when a PRO-BLADE SSD Mag is inserted into a G-RAID MIRROR.
Table 5:

is powered on and connected to host.
Off| Power Off| PRO-BLADE SSD Mag is not inserted in the slot.
Blinking White| Data Transfer| Data transfer to or from the PRO-BLADE SSD Mag.
Blinking White → Off| Overheating| PRO-BLADE SSD Mag is connected to the G-RAID MIRROR but operating above recommended temperatures.

SAFELY DISCONNECTING THE DEVICE
A great feature of G-RAID MIRROR is its ability to be connected and disconnected while your computer is running. The macOS and Windows operating systems have a means for safely disconnecting and removing the device without turning off the system:

• macOS—Users running macOS can simply drag the device icon to the Trash before disconnecting it.
• Windows—Windows has a Safely Remove Hardware and Eject Media icon in the system tray which, when used, ensures that all data is saved to the device and is also flushed from system cache before disconnecting the device.

Caution: Do not disconnect the device while it is transferring data. Disconnecting the G-RAID MIRROR from the computer during data transfer may damage the device or cause data loss.
DRIVE REPLACEMENT
Below are the steps for a drive replacement and for a RAID 1 rebuild.
Table 6:
Note:

• For a RAID 0 setup, when a drive fails, all of the data is lost. A new RAID 0 can be created with the replacement drive, but the previous data is lost.
• For JBOD, when a drive fails, only in-tact volumes on the drive that has not failed retain their data.

Table 7:
Warning! For the RAID 1 rebuild process:

• G-RAID MIRROR must be turned on and plugged into the computer during the entire rebuild process.
• Sleep settings on the computer must be turned off.
• Do not change or add new files to the G-RAID MIRROR device during the rebuild process.

Drive Replacement
G-RAID MIRROR drive replacement.

1. Open and remove the front cover on the G-RAID MIRROR by pressing on the raised 3-dot locations highlighted in illustration 3.1

2. With the G-RAID MIRROR device powered on, use the RAID LED lights on the right-hand side of the drive trays highlighted in illustration 3.2 to determine which drive has failed.
   a. A failed drive is indicated by a solid red LED status. A good drive is indicated by a solid blue LED status.

3. Remove the drive tray with the Red LED status by: (see Illustration 3.3)
   a. Pushing in the lever on the right-hand side of the drive tray, just above the RAID LED light.
   b. Pulling on the center handle of the drive tray.

4. Attached the drive tray to the replacement drive, making sure to carefully align the four mounting points on the drive with the four mounting receivers on the drive tray.

5. Insert the newly assembled drive tray and drive into the G-RAID MIRROR.

6. The hardware replacement process is now complete.

RAID 1 Rebuild
After following the steps in the Drive Replacement process, continue here for rebuilding the RAID 1 array.

1. When the replacement drive is first inserted into the G-RAID MIRROR, the replacement drive RAID LED status may be red. However, shortly after this, the rebuild process should automatically begin with the drive RAID LED status on both drive trays blinking purple, or what may look like alternating red and blue blinks.

2. The rebuild of the previous RAID 1 array will automatically begin.
   a. The RAID 1 rebuild process will take approximately 2 hours per terabyte to complete.

3. Once the RAID 1 rebuild is complete, the RAID LED lights will be blue.

COMPLIANCE AND WARRANTY INFORMATION

LIMITED WARRANTY – EXCEPT AUSTRALIA
Warranty Information
This SanDisk Professional device is covered by a 5-year limited warranty (or 5-year warranty in regions not recognizing “limited”) from the date of purchase, subject to the applicable warranty terms and conditions, as defined in www.sandisk.com/wug.
How to Make a Warranty Claim
Please go to www.sandiskprofessional.com and select “support” for more information on making a warranty claim (SanDisk Professional Support Page).
If it is determined that your product may be defective, you will receive an RMA (Return Material Authorization) and product return instructions. You are responsible for any expenses associated with a claim under SanDisk Professional’s Limited Warranty.
You must send your product in a secure, prepaid package, to the address provided with your RMA number. Proof of purchase is required for all warranty claims.

LIMITED WARRANTY – AUSTRALIA
Warranty Information
SanDisk Professional warrants to the end user, that this product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will conform to SanDisk Professional’s published product specifications and be fit for normal use for a period of 5 years from the date of purchase, provided that the product is legally placed on the market.
When making a claim under this Limited Warranty, SanDisk Professional may at its option repair this product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price. The full terms of SanDisk Professional’s warranty and warranty period are available at: www.sandisk.com/wug.
Warrantor Details
Western Digital Technologies, Inc., 951 SanDisk Drive, Milpitas, CA 95035, U.S.A.
Tel: 1 800-275-4932 (US local toll free) or 1 310-449-4599 (US)

How to make a warranty claim:
Before you return the product you must first obtain a Return Material Authorization (RMA) number. Please either:

1. Contact SanDisk Professional at 1 800 262 504 (M-F | 9 am – 6 pm New South Wales Time) or email SanDisk Professional ( [email protected] ) and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type and number; or
2. Contact the dealer from whom you originally purchased the product.

Please go to www.sandiskprofessional.com/support for more information on making a warranty claim (SanDisk Professional Support Page).
If it is determined that your product may be defective, you will receive an RMA number and product return instructions. You are responsible for any expenses associated with a claim under SanDisk Professional’s Limited Warranty. You must send your product in a secure, prepaid package, to the address provided with your RMA number. Proof of purchase is required for all warranty claims.
Australian consumers only:
Notwithstanding the terms of this Limited Warranty, SanDisk Professional’s products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

REGULATORY COMPLIANCE
Regulatory Compliance – FCC
FCC CLASS B INFORMATION
NOTE: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the device.
Regulatory Compliance – Canada
Canada ICES-003 (B) / NMB-003 (B) Statement
This device complies with Canadian ICES-003 (B).
Safety Compliance – US and Canada
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 62368-1-14: Audio/ Video, Information and Communication Technology Equipment Part 1: Safety Requirements.
Regulatory Compliance – CE
CE Compliance for Europe
Hereby, Western Digital declares compliance of this equipment to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/EU), the Low Voltage Directive (2014/35/EU) and the RoHS Directive (2011/65/EU) as amended by Directive 2015/863/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www.wdc.com/products/EUDoC.

• PO Box 13379, Swords, Co Dublin, Ireland
• PO Box 471, Leatherhead, KT22 2LU, UK

Regulatory Compliance – Austria

Information furnished by SanDisk is believed to be accurate and reliable; however, no responsibility is assumed by SanDisk for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SanDisk. SanDisk, the SanDisk design, the SanDisk logo, SanDisk Professional, the SanDisk Professional logo, GRAID, PRO-BLADE, and Ultrastar are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the US and/or other countries. Mac, macOS, iPad, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. USB-C and USB Type-C are trademarks of USB Implementers Forum. Kensington is a registered trademark or trademark of the ACCO Brands Corporation. Thunderbolt is a registered trademark or trademark of the Intel Corporation in the US and other countries. All other marks are the property of their respective owners. Product specifications subject to change without notice. Pictures shown may vary from actual products.

• Compatible with iPad devices with USB-C port and iPadOS 14+. Based on internal testing; compatibility may vary based on host device and other factors.
  © 2023 Western Digital Corporation or its affiliates. All rights reserved. Western Digital Technologies, Inc. is the seller of record and licensee in the Americas of SanDisk® products.

Western Digital
951 SanDisk Drive
Milpitas, California 95035 U.S.A.
D015-000114-AA00

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