SanDisk G-Drive Desktop Hard Drive User Manual
- June 4, 2024
- SanDisk
Table of Contents
G-Drive Desktop Hard Drive
User Manual
ACCESSING SUPPORT
-
For online technical support visit
https://www.westerndigital.com/support -
To speak with technical support visit:
https://www.westerndigital.com/support/international-phone-numbers
WELCOME TO G-DRIVE
KEY FEATURES
HIGH-CAPACITY AND FAST BACKUPS
Back up and access more of your HD photos, videos, and other high-value
content. With high-speed data transfers up to 280MB/s read and 280MB/s write*
(22TB capacity**) using the USB-C™ (10Gbps) port, you’ll be able to focus on
what’s important.
7200RPM ULTRASTAR® ENTERPRISE-CLASS HARD DRIVE INSIDE
For your demanding workloads and high-value content, you can rely on the power
and enhanced reliability of the 7200RPM Ultrastar® enterprise-class hard drive
inside.
PREMIUM, INDUSTRIAL ENCLOSURE
With a stackable, anodized aluminum enclosure, the G-DRIVE® desktop hard drive
pairs beautifully with your high-end computer and gives you durable strength
you can feel.
ADJUSTABLE BRIGHTNESS
Turn off or choose between three modes of brightness (off, default, and
bright) to easily adjust the LED lights.
MAC READY, APPLE TIME MACHINE COMPATIBLE
Ready to go for Mac computers and Apple Time Machine backup right out of the
box. Easily reformat for Windows®
WHAT’S IN THE BOX
- G-DRIVE Desktop Hard Drive
- USB-C to USB-C Cable
- Quick Start Guide
- Power Cable
- AC Power Adapter
HANDLING PRECAUTIONS
SanDisk® Professional products are precision instruments and must be handled
with care. It may be damaged by rough handling, shock, or vibration. Always
observe the following safety precautions:
- Avoid touching the SanDisk Professional device’s connector.
- Do not block any of the enclosure’s ventilation slots.
- Do not use this product as a portable device.
- Handle the SanDisk Professional device using its edge or frame.
- Do not remove, damage, or cover any device labels.
- Ensure the SanDisk Professional device does not exceed the maximum operating temperature.
- Exercise caution when handling a SanDisk Professional device as the SanDisk Professional device may have heated up.
TECHNICAL SPECIFICATIONS
OPERATING SYSTEM COMPATIBILITY
The SanDisk Professional G-Drive is pre-formatted APFS, compatible with macOS
10.15+ and Windows 10+ (via reformat).
FRONT LED
Reference the illustration below.
- Front LED— The front LED can be dimmed or brightened with a push of a button.
The LED brightness can be easily customized between three modes: Off, Default, or Bright.
REAR CONNECTIVITY
Reference the illustration below.
- Power Button
- Power Port
- Dimmer Button
- USB-C (10Gbps) Port
- Kensington Security Slot
SIDE ANCHORS
Reference the illustration below.
- Anchor Points for Custom Mounting & Accessories—These anchor points are designed to be used for customization, such as attaching your SanDisk Professional G- DRIVE to a DIT cart, a mounting plate, adding a handle, or other gear for your production needs.
NOTE: Existing screws are not designed for attaching accessories or anchoring. Anchor screws are not included. Anchor points will accept a ¼”-20 screw. The screw length will vary based on the type of mount.
MAIN ACTIVITIES
CONNECTING THE G-DRIVE
Before you begin, make sure your computer system is turned on with your
operating system fully loaded and ready for hardware and software
installation.
G-DRIVE attaches to your computer via the USB-C Type C port. Connect
G-DRIVE with the supplied cable.
Connect the power cable to the unit and plug the other end into a surge
protector or wall outlet. Press the power button. The drive will automatically
mount on the desktop if you are running macOS.
INITIALIZE G-DRIVE FOR MAC
G-DRIVE was factory-formatted for use or ‘initialized’ for macOS. You can re-
initialize if you would like to quickly erase the contents of the drive. Here
are the steps.
- First, open the Disk Utility program located on your hard drive under Applications/Utilities/Disk Utility. The window below will appear. Your G-DRIVE will be displayed in the left-hand column.
- Select the G-DRIVE by clicking its drive icon in the left-side column. Information about the drive will be displayed at the bottom of the window.
- Select the Erase tab to view the formatting options. By default, the product is formatted as APFS.
- Choose the Format option that you prefer.
- Click the Erase button in the lower right corner of the window. A dialog box will appear asking if you want to erase the G-DRIVE partition.
- Click on the Erase button to continue. A progress bar in the lower right corner of the window will show the progress of the disk’s reformatting.
- After the drive is re-initialized, you should automatically see the Time Machine dialog box.
▪ Click the Use as Backup Disk button if you want to use the drive with Time Machine.
▪ Click the Don’t Use or Decide Later button if you do not want to use Time Machine at this point.
REFORMATTING THE G-DRIVE
G-DRIVE is set up at the factory for use with macOS systems but can be
reformatted for use with Windows 10+.
For instructions on formatting your drive, please go to here.
NOTE: Reformatting the drive erases all its contents. If you have already saved files on the drive, be sure to back them up before reformatting it.
SAFELY DISCONNECTING THE DRIVE
A great feature of G-DRIVE is its ability to be connected and disconnected
while your computer is running. Windows and Mac operating systems have a means
for safely disconnecting and removing the drive without turning off the
system:
- Windows has a Safely Remove Hardware and Eject Media icon in the system tray which, when used, ensures that all data is flushed from the system cache before device removal.
- Mac users can simply drag the drive icon to the trash before disconnecting it.
Caution: Do not disconnect the drive while it is transferring data. Disconnecting the player from the computer during data transfer may damage the device.
COMPLIANCE AND WARRANTY INFORMATION
LIMITED WARRANTY – EXCEPT FOR AUSTRALIA
Warranty Information
This SanDisk Professional device is covered by a 3-year limited warranty (or 3-year warranty in regions not recognizing “limited”) from the date of purchase, subject to the applicable warranty terms and conditions, as defined in www.sandisk.com/wug.
How to Make a Warranty Claim
Please go to www.sandiskprofessional.com and select “support” for more
information on making a warranty claim (SanDisk Professional Support Page).
If it is determined that your product may be defective, you will receive an
RMA (Return Material Authorization) and product return instructions. You are
responsible for any expenses associated with a claim under SanDisk
Professional’s Limited Warranty.
You must send your product in a secure, prepaid package, to the address
provided with your RMA number. Proof of purchase is required for all warranty
claims.
LIMITED WARRANTY – AUSTRALIA
Warranty Information
SanDisk Professional warrants to the end user, that this product, excluding
content and or software supplied with or on the product, will be free from
material defects in manufacture, will conform to SanDisk Professional’s
published product specifications, and be fit for normal use for a period of 3
years from the date of purchase, provided that the product is legally placed
on the market.
When making a claim under this Limited Warranty, SanDisk Professional may at
its option repair this product or provide you with an equivalent product; and
if unable to repair or replace the product, will refund the purchase price.
The full terms of SanDisk Professional’s warranty and the warranty period are
available at: www.sandisk.com/wug.
Warrantor Details
Western Digital Technologies, Inc., 951 SanDisk Drive, Milpitas, CA 95035,
U.S.A.
Tel: 1 800-275-4932 (US local toll
free) or 1 310-449-4599 (US)
How to make a warranty claim:
Before you return the product you must first obtain a Return Material
Authorization (RMA) number. Please either:
- Contact SanDisk Professional at 1 800 262 504 (M-F | 9 am – 6 pm New South Wales Time) or email SanDisk Professional (support@sandiskprofessional.com) and provide proof of purchase (showing date and place of purchase and name of the reseller) and product name, type, and number; or
- Contact the dealer from whom you originally purchased the product.
Please go to www.sandiskprofessional.com/support for more information on
making a warranty claim (SanDisk Professional Support Page).
If it is determined that your product may be defective, you will receive an
RMA number and product return instructions. You are responsible for any
expenses associated with a claim under SanDisk Professional’s Limited
Warranty. You must send your product in a secure, prepaid package, to the
address provided with your RMA number. Proof of purchase is required for all
warranty claims.
Australian consumers only:
Notwithstanding the terms of this Limited Warranty, SanDisk Professional’s
products come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the products
repaired or replaced if the products fail to be of acceptable quality and the
failure does not amount to a major failure.
REGULATORY COMPLIANCE
Regulatory Compliance – FCC
FCC CLASS B INFORMATION
NOTE: This device has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This device generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or
television reception, which can be determined by turning the device off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the device and receiver.
- Connect the device to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the device.
This device complies with Canadian ICES-003 (B).
Safety Compliance – US and Canada
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 62368-1-14: Audio/ Video,
Information and Communication Technology Equipment Part 1: Safety
Requirements.
Regulatory Compliance – CE
CE Compliance for Europe
Hereby, Western Digital declares compliance of this equipment to the
applicable Council Directives of the European Union, including the EMC
Directive (2014/30/EU), the Low Voltage Directive (2014/35/EU) and the RoHS
Directive (2011/65/EU) as amended by Directive 2015/863/EU. The full text of
the EU declaration of conformity is available at the following internet
address:
http://www.wdc.com/products/EUDoC.
- PO Box 13379, Swords, Co Dublin, Ireland
- PO Box 471, Leatherhead, KT22 2LU, UK
Information furnished by SanDisk is believed to be accurate and reliable; however, no responsibility is assumed by SanDisk for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of SanDisk. SanDisk, the SanDisk design, the SanDisk logo, SanDisk Professional, the SanDisk Professional logo, GDRIVE, and Ultrastar are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the US and/or other countries. Mac, macOS, and Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. USB-C is a trademark of USB Implementers Forum. All other marks are the property of their respective owners. Product specifications subject to change without notice. Pictures shown may vary from actual products.
- 1 MB/s = 1 million bytes per second. Based on internal testing;
performance may vary depending upon host device, usage conditions, drive capacity, and other factors.
**1TB = 1 trillion bytes. Actual user capacity may be less depending on operating environment.
©2022 Western Digital Corporation or its affiliates. All rights reserved.
Western Digital Technologies, Inc. is the seller of record and licensee in the
Americas of SanDisk®
products.
Western Digital
951 SanDisk Drive
Milpitas, California 95035 U.S.A.
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