HP 9J2K3UT Z6 G5 A Workstation User Manual

HP 9J2K3UT Z6 G5 A Workstation

Specifications

Technical specifications for this product can be found in the QuickSpecs. To access the QuickSpecs, follow these steps:

1. Go to http://www.hp.com/go/quickspecs
2. Select the link for QuickSpecs
3. In the search box, type the model name of your product
4. Select “Go”

Product Usage Instructions

Setting up Linux
This section provides instructions for setting up Linux on your computer. Please follow the specific instructions based on the Linux distribution you are using.

Linux-ready systems
If your computer is listed as Linux-ready, follow these steps to set up your Linux distribution:

1. Refer to the user manual of your specific Linux distribution for installation instructions
2. Follow the provided instructions to install the Linux operating system on your computer

Setting up Red Hat Enterprise Linux (RHEL)

If you are setting up Red Hat Enterprise Linux (RHEL), follow these steps:

1. Refer to the user manual of RHEL for installation instructions
2. Follow the provided instructions to install RHEL on your computer

Setting up SUSE Linux Enterprise Desktop (SLED)

If you are setting up SUSE Linux Enterprise Desktop (SLED), follow these steps:

1. Refer to the user manual of SLED for installation instructions
2. Follow the provided instructions to install SLED on your computer

Setting up Ubuntu
If you are setting up Ubuntu, follow these steps:

1. Refer to the user manual of Ubuntu for installation instructions
2. Follow the provided instructions to install Ubuntu on your computer

Open source graphics drivers
If you prefer to use open source graphics drivers, follow these steps:

1. During the Linux installation process, select the option to use open source graphics drivers
2. Continue with the installation as instructed

Proprietary graphics drivers
If you prefer to use proprietary graphics drivers, follow these steps:

1. After installing Linux, download the appropriate proprietary graphics drivers for your system
2. Follow the installation instructions provided by the graphics driver manufacturer

Updating the computer

This section provides instructions for updating the computer’s BIOS and device drivers.

Updating the BIOS

To update the BIOS on your computer, follow these steps:

1. Determine the current BIOS version by referring to the user manual or BIOS documentation
2. Visit the manufacturer’s website and download the latest BIOS update for your specific computer model
3. Follow the provided instructions to upgrade the BIOS on your computer

Upgrading device drivers
To upgrade device drivers on your computer, follow these steps:

1. Visit the manufacturer’s website and locate the latest device drivers for your specific computer model
2. Download the device drivers and save them to a convenient location on your computer
3. Follow the provided instructions in the device driver documentation to install or update the drivers

Maintenance, diagnostics, and minor troubleshooting

This section provides information on performing maintenance tasks, running diagnostics, and troubleshooting minor issues.

Turning off the computer
To turn off the computer, follow these steps:

1. Save any open files or documents
2. Click on the “Start” menu
3. Select “Shut Down” or “Turn Off”
4. Wait for the computer to shut down completely before turning off the power

Using HP PC Hardware Diagnostics

This section provides instructions for using HP PC Hardware Diagnostics.

Locating HP resources
This chapter provides information on where to find additional HP resources.

Product information

To find detailed product information and how-to guides, use the
following table:

select “QuickSpecs”, type your model name in the search box, and
then select “Go”

Frequently Asked Questions (FAQ)

Q: Where can I find the technical specifications for my product?
A: You can find the technical specifications for your product in the QuickSpecs. Go to http://www.hp.com/go/quickspecs, select “QuickSpecs”, type your model name in the search box, and then select “Go”.

Legal information
© Copyright 2022 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA is a trademark or registered trademark of NVIDIA Corporation in the U.S. and other countries. Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries.

USB Type-C® is a registered trademark of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: October 2022 Part number: N21191-001

Product notice This guide describes features that are common to most products. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.

If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller.

About this guide
This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task. NOTE: Contains additional information to emphasize or supplement important points of the main text. TIP: Provides helpful hints for completing a task

Locating HP resources

Read this chapter to learn about where to find additional HP resources.

Product information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Where to find product information

Topic

Location

Technical specifications

To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the link. Select Search all QuickSpecs, type your model name in the search box, and then select Go.

Regulatory, Safety, and Environmental Notices

See the Regulatory, Safety, and Environmental Notices for product regulatory information. You can also see the Agency/Environmental label.

To access this guide:

Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

System board

A diagram of the system board is located on the inside of the chassis. Additional information is located in the computer Maintenance and Service Guide on the web at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Serial number, Agency/Environmental, and operating system labels

The serial number, Agency/Environmental, and operating system labels might be on the bottom of the computer, on the rear panel of the computer, or under the service door.

Support

To locate resources that provide support and warranty information, use this table.

Table 1-2 Where to find support information

Topic

Location

Product support

For HP support, go to http://www.hp.com/support.

Here you can access the following types of support:

Online chat with an HP technician Support telephone numbers

HP service center locations

Locating HP resources 1

Table 1-2 Where to find support information (continued)

Topic

Location

Warranty information

To access this document:

Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

­ or ­

Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet to access the latest version of the warranty.

You can find your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/ orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your name, phone number, address, and product name.

Product Documentation

To locate resources that provide product documentation, use this table.

Table 1-3 Where to find product documentation

Topic

Location

HP user documentation, white papers, and third-party documentation

User documentation is located on your hard drive. Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. For the latest online documentation, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals. The documentation includes this user guide and the Maintenance and Service Guide.

Product notifications

Subscriber’s Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at https://h41369.www4.hp.com/.

Technical specifications

The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/ quickspecs/.

Bulletins and Notices

To find advisories, bulletins, and notices:

1. Go to http://www.hp.com/support.

2. Follow the instructions to find your product.

3. Select Advisories or Bulletins and Notices.

Product diagnostics
To locate resources that provide product diagnostics tools, use this table.

2 Chapter 1 Locating HP resources

Table 1-4 Where to find diagnostics tools

Topic

Location

Diagnostics tools

For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Audible beep and light code definitions

See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

POST error codes

See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Product updates

To locate resources that provide product updates, use this table.

Table 1-5 Where to find product updates

Topic

Location

Driver and BIOS updates

Go to http://www.hp.com/support and select Software and Drivers to verify that you have the latest drivers for the computer.

Operating systems

For information about Windows® operating systems, go to http://www.support.microsoft.com.

Product updates 3

2 Computer features
This chapter provides you with an overview of your computer’s features.
Front
To identify the front panel components, use this illustration and table. NOTE: Your computer model might look slightly different from the illustrations in this section. Refer to the illustration that most closely matches your computer.

Table 2-1 Front components and their descriptions

Item Icon Component

(1)

Audio-out (headphone)/Audio-in (microphone) combo jack

Item Icon Component

(5)

USB SuperSpeed 10 Gbps port

(2)

Hard drive activity light

(6)

USB Type-C® ports (2)

(3)

Power button

(4)

USB SuperSpeed port with HP Sleep and Charge

(7)

Memory card reader

4 Chapter 2 Computer features

Table 2-2 Front components and their descriptions

Item Icon Component

(1)

Audio-out (headphone)/Audio-in (microphone)

combo jack

(2)

Hard drive activity light

Item Icon Component

(4)

USB SuperSpeed port with HP Sleep and Charge

(5)

USB SuperSpeed ports (3)

(3)

Power button

(6)

Memory card reader

Left

To identify the left side panel components, use this illustration and table. NOTE: Your computer does not turn on if the left cover is open or removed.

Left 5

Table 2-3 Left side panel components

Item

Component

1

Left side access panel lock

2

Left side access panel handle

Rear
To identify the rear panel components, use this illustration and table.

Table 2-4 Rear components and their descriptions Item Icon Component

1

Power connector

2

Built-In Self-Test (BIST) LED

Item Icon Component

6

RJ-45 (network) jack with Active Management Technology (AMT)

7

USB SuperSpeed 10 Gbps ports (6)

3

Power button

8

PCIe card slots (6)

4

Audio-out (headphone)/Audio-in (microphone)

9

Antenna cover

combo jack

5

HP flex IO port (select products only)

10

RJ-45 (network) jacks (2) (select products only)

NOTE: The labels for the rear panel connectors use industry-standard icons and colors.

6 Chapter 2 Computer features

Product specifications
Read this section to learn where to find the technical specifications about your computer. To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the Search all QuickSpecs link. Type your model name in the search box, and then select Go. ­ or ­ Go to http://www.hp.com/support, and follow the instructions to find your product. Select Product Information, and then select your computer specifications.
Product specifications 7

Setting up the computer

This chapter describes how to set up your computer.
Ensuring proper ventilation
Proper ventilation for the system is important for computer operation. Follow these guidelines. Operate the computer on a sturdy, level surface. In all supported configurations except rack mounted, provide at least 15.24 cm (6 in) of clearance to every
side of the computer except the surface placed on the floor. When the system is rack mounted, keep the front of the unit, the back of the unit, and the space between
the unit and the upper tray free of obstructions. NOTE: Your computer might look slightly different from the illustration in this section.
Be sure that the ambient air temperature is within specified limits. To locate specifications for your computer, see Product specifications on page 7.
For cabinet installation, ensure adequate cabinet ventilation and be sure that the ambient temperature within the cabinet does not exceed specified limits.
Do not restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. 8 Chapter 3 Setting up the computer

Setup procedures
Read this section to learn how to set up your computer. WARNING! To reduce the risk of electric shock: Plug the power cord into an AC outlet that is easily accessible at all times. If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet. NOTE: If your computer requires more than an 1100 W power supply, it might require more than the typical office power can supply and might require you to check your site infrastructure for wall connector compatibility. For details, see the Site Preparation Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals. To set up the computer: 1. Connect the monitor to the computer. 2. Plug the computer power cord and monitor power cord into an AC outlet. 3. Connect the mouse and keyboard to the computer. 4. Turn the computer on.
NOTE: Your computer does not turn on if the left cover is open or removed. 5. Connect a network cable to the network jack or set up a WLAN connection via a wireless router. 6. Connect other peripheral devices (such as a printer) according to the instructions included with the
device.

Adding monitors
This section describes how to add monitors to your computer.
Planning for additional monitors
Read this section to learn what you need to know before adding monitors to your computer. All graphics cards provided with HP Z-series computers support two simultaneous-display monitors (see Connecting and Configuring monitors on page 12). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics cards and the type and number of monitors that you add. Use this process to plan for adding more monitors. 1. Assess your monitor needs.
Determine how many monitors you require. Determine the kind of graphics performance that you want.
Setup procedures 9

Note the type of graphics connector used by each monitor. HP provides graphics cards with DisplayPortTM (DP) and DVI-D interfaces, but you can use adapters and third-party cards to interface to other graphics formats, including DVI-I, HDMI, or VGA. TIP: Some adapters for older hardware might cost more than others. You might want to compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn’t need adapters.

Determine whether you need additional graphics cards. See the graphics card documentation to determine how many monitors you can connect to the card. You might need to acquire adapters to match the card output to the monitor connector. See Matching graphics cards to monitor connectors on page 11. If necessary, acquire a new graphics card to support additional monitors. IMPORTANT: Newer generations of graphics cards support only digital output protocols. Traditional analog outputs (VGA, DVI-A, or DVI-I connected to a DVI-A monitor) can be connected only by using an active adapter. NOTE: Monitors with resolutions above 1920 × 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables.

HP computers do not support all graphics cards. Be sure that a new graphics card is supported before purchasing it. See Finding supported graphics cards on page 11. Some graphics cards support multiple monitors by multiplexing the monitor signal across multiple outputs. This setup might reduce graphics performance. See the graphics card documentation, or look up information about the card according to the procedure in Finding supported graphics cards on page 11. Be sure that the card outputs match the input required by the monitors. (See Identifying monitor connection requirements on page 12.) The different models of HP Z-series computers have different limits on the mechanical size, data speed, and power available for additional graphics cards. See the QuickSpecs for expansion card slot identification to be sure that a new graphics card will work for your computer.

To access the QuickSpecs, go to http://www.hp.com/go/quickspecs/. If you want to add a new graphics card or cards:Determine which supported graphics card best fits your needs in terms of number of monitors, compatibility with the monitors, and performance. b. Be sure that you have the correct drivers for the card. For HP-qualified drivers, go to http://www.hp.com/support, select Software and Drivers, and then follow the on-screen instructions. c. Install the graphics card according to the video instructions for your computer at https://www.youtube.com/hpsupport.
10 Chapter 3 Setting up the computer

d. Configure the monitor. For details, see Windows® Help, or go to http://www.microsoft.com. For monitor setup in Linux®, you can often use the settings tool for the graphics cards (for example, NVIDIA® nvidia-settings). In some recent Linux releases, you must modify the window manager system (for example, Gnome 3) preferences. TIP: To simplify troubleshooting possible problems, enable the first monitor, and be sure that it works properly before you enable the next monitor.

Finding supported graphics cards
This section describes where information about graphics cards you can use is located. To find information about graphics cards that are supported for your computer: 1. Go to http://www.hp.com/go/quickspecs. 2. Select Search active QuickSpecs, and then select Desktops & Workstations. 3. Choose your model to view the specifications. 4. Select the link for Technical Specifications- Graphics to display expanded technical information for
supported graphics cards, including the number of monitors that the card supports, connectors, power consumption, drivers, and other details.
NOTE: Not all graphics cards are compatible with all video transceivers and adapters. See the graphics card documentation for specific details.

Matching graphics cards to monitor connectors

The following table describes monitor configuration scenarios. See the illustration that most closely matches your computer.

Table 3-1 Graphics cards and monitor connectors

Graphics card

interface connector

VGA

DVI

Dual Link DVI

Monitor connector

DisplayPort (DP)

HDMI

Mini DisplayPort USB Type-C (mDP)

DisplayPort

DisplayPort­to­ VGA adapter (sold separately)

DP­to­DVI adapter

DP­to­DL DVI adapter

DP cable

DP­to­HDMI adapter

DP­to­mDP cable

N/A

Mini DisplayPort

mDP­to­VGA

adapter (sold

mDP­to­DVI adapter

N/A

separately)

mDP­to­mDP adapter

mDP­to­HDMI mDP­to­mDP

adapter

cable

N/A

Finding supported graphics cards 11

Table 3-1 Graphics cards and monitor connectors (continued)

Graphics card

interface connector

VGA

DVI

Dual Link DVI

HDMI

Monitor connector

DisplayPort (DP)

HDMI

HDMI­to­VGA adapter

HDMI­to­DVI adapter/cable

N/A

N/A

HDMI cable

Mini DisplayPort USB Type-C (mDP)

N/A

N/A

USB Type-C*

USB Type-C­to­ VGA adapter

N/A

N/A

USB Type-C­to­ DP adapter

USB Type-C­to­ HDMI adapter

N/A

USB Type-C cable

*For the USB Type-C port that your computer supports, see Computer features on page 4. NOTE: HP graphics cards typically do not include monitor cable adapters. DisplayPort connections have the highest performance; VGA connections have the lowest.

Identifying monitor connection requirements
Be sure that you meet these requirements before connecting monitors to your computer. If the graphics card has four DisplayPort connectors, you can connect a monitor to each connector. Use the proper adapters, if required. See Matching graphics cards to monitor connectors on page 11 for more information about the different graphics cards. MultiStream Transport (MST) is a method used to connect multiple monitors to a single DisplayPort connector. Although many NVIDIA graphics cards provide more than four monitor outputs, you can use only four at a time. To connect to multiple ports simultaneously, you can use MST. AMD® graphics cards support all available monitor outputs.

The maximum number of displays depends on the particular graphics card. Consult documentation for the graphics card and monitor for additional details. NOTE: You must use MST-capable displays or an MST-capable hub to connect displays in an MST configuration. See documentation for the graphics card and monitor for additional details.

Connecting and configuring monitors
Read this section to learn how to connect and configure monitors. NOTE: The supported graphics cards typically allow at least two monitors, as shown in this section; some supported cards allow more monitors. See the graphics card documentation for details. NOTE: Your computer might look slightly different from the illustration in this section.

Chapter 3 Setting up the computer

1. Connect the monitor cable adapters (if required) to the computer, and then connect the appropriate monitor cables to the adapters or directly to the graphics card.
2. Connect the other ends of the monitor cables to the monitors.
3. Connect one end of the monitor power cord to the monitor and the other end to an AC outlet. 4. Configure the monitor. For details, see Windows Help or go to http://www.microsoft.com.
For monitor setup in Linux, you can often use the settings tool for the graphics cards (for example, NVIDIA nvidia-settings). In some recent Linux releases, you must modify the window manager system (for example, Gnome 3) preferences.
Using a third-party graphics configuration utility
Third-party graphics cards might include a monitor configuration utility. Upon installation, this utility is integrated into the operating system. You can select the utility and use it to configure multiple monitors with your computer. See your graphics card documentation for details. NOTE: Some third- party configuration utilities require that you enable the monitors in Windows before using the configuration tool. See your graphics card documentation for more information, and for graphics card drivers, go to http://www.hp.com/support.
Using a third-party graphics configuration utility 13

Customizing the monitor (Windows)
You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings. To change display settings: 1. Select the Start button, select Settings, select System, and then select Display.
or ­ 2. Right-click anywhere on the desktop, and then select Display settings. For more information about customizing your monitor display, see the following resources: Online documentation provided with the graphics controller utility Documentation included with your monitor

Installing optional components
Depending on the computer model, you can install additional components (such as memory, hard drives, optical drives, PCIe cards, or a second processor) on your computer. To view component installation videos, go to https://www.youtube.com/hpsupport. For installation guidelines and technical information, see the Maintenance and Service Guide for your
computer at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Security
Some HP computers have a lock on the side access panel. The key for this lock is shipped attached to the back panel of the computer chassis. Additional security features reduce the risk of theft and alert you when there is a chassis intrusion. For information about additional hardware and software security features available for your system, see Maintenance and Service Guide for your computer at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Product recycling
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, go to http://www.hp.com/go/recycle.
14 Chapter 3 Setting up the computer

Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either using Windows Backup locally with an external USB drive or using online tools. IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type
of computer that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 16 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop cannot load.
Backing up, restoring, and recovering 15

HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 16.

Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next method, which might now be unnecessary. 1. Run a Microsoft System Restore. 2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer. It is the safest way to reset your computer before you recycle it. 3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on page 16. For more information about the first two methods, see the Get Help app: Select the Start button, select All apps, select the Get Help app, and then enter the task you want to perform. NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 15. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: Insert the HP Recovery media, and then restart the computer. NOTE: HP recommends that you follow the Restoring and recovery methods on page 16 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
16 Chapter 4 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu.
For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9. or ­ Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software. Using HP Sure Recover, an administrator or user can restore the system and install: Latest version of the operating system Platform-specific device drivers Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation.
Changing the computer boot order 17

Setting up Linux
This chapter describes how to set up and restore the Linux® operating system. IMPORTANT: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates are installed. See Updating the computer on page 21.

Linux-ready systems
The Linux-ready option provides a system with a minimally functional OS preload (for example, FreeDOS). It is intended for situations where the customer will install an OS when the system arrives. The option does not include a license for any operating system. The Linux-ready option does not include the Linux operating system, which you must supply. Commercial Linux distributions are available for purchase from vendors such as Red Hat® and SUSE. A variety of other Linux distributions are available for free (for example, Ubuntu). To view HP-evaluated configurations and operating systems, go to http://www.hp.com/support/linux_hardware_matrix.

Setting up Red Hat Enterprise Linux (RHEL)
Various versions of RHEL are certified and supported by Red Hat on HP computers. For details of RHEL support for a particular platform, see the Linux Hardware Matrix for HP Workstations at http://www.hp.com/support/linux_hardware_matrix. For information about Red Hat® certifications on HP computers, go to https://access.redhat.com/ecosystem, select Certified Hardware, and then follow the on-screen instructions. Additionally, if HP has tested and packaged selected third-party proprietary drivers compatible with Red Hat Enterprise Linux® installations on your HP Workstation, then you can obtain them directly from http://www.hp.com/support as described in Proprietary graphics drivers on page 19.

Setting up SUSE Linux Enterprise Desktop (SLED)
Various versions of SLED are certified and supported by SUSE on HP computers. For more information, go to the SUSE certification bulletin search page at https://www.suse.com/yessearch/Search.jsp. Additionally, if HP has tested and packaged selected third-party proprietary drivers compatible with SUSE Linux Enterprise Desktop installations on your HP Workstation, then you can obtain them directly from http://www.hp.com/support as described in Proprietary graphics drivers on page 19.
18 Chapter 5 Setting up Linux

Setting up Ubuntu
Various versions of Ubuntu are certified and supported by Canonical on HP computers. Also, you can buy select HP computers with certified versions of Ubuntu preloaded and ready to use. For more information, go to the Ubuntu Desktop certified hardware search page at https://www.ubuntu.com/certified/desktops and search for your computer product. Ubuntu is available at no cost from http://www.ubuntu.com.

Open source graphics drivers
Most distributions of the Linux operating system support graphics hardware through combinations of software technologies built into the kernel and higher-level graphics applications such as display servers (Xorg, Wayland) and display managers (Gnome, KDE). Graphics hardware performance depends upon setup by the running kernel and timing information obtained by attached display hardware. When the kernel cannot correctly calibrate its initialization of graphics hardware to available display hardware, the results can yield distorted or blank display screens. Interaction with open source graphics drivers can occur during: Graphical interactive installation sessions from downloaded Linux distribution media Use of Linux installations not supplemented with vendor-proprietary graphics drivers In cases of unusable display screens, HP recommends adding the nomodeset option to the kernel boot parameters to suppress mode-setting driver behavior and prioritize the use of alternate compatible display drivers. You can usually edit the persistent inclusion of this parameter (in cases of the grub family of boot loaders) into kernel boot parameters in configuration files usually found in: /etc/default/grub. See your distribution’s documentation for boot loader settings parameters.

NOTE: Some computer configurations might have graphics cards and CPUs with native integrated graphics support. Some recent systems might enable integrated graphics simultaneously with discrete graphics cards instead of hiding the integrated options (a previously common operational mode). In this case, some Linux installations might select the integrated graphics ports as the default while consoles and displays that are connected to graphics cards might look blank when started. To disable use of integrated graphics when additional graphics cards are present, clear the Integrated Video option in the Advanced / Built-In Device Options menu for the F10 Setup Menu of system BIOS options.
Proprietary graphics drivers

Read this section to learn about proprietary graphics drivers. Most HP computers can be ordered with graphics cards that have been through extensive verification by HP. For a list of supported cards, see Linux Hardware Matrix for HP Workstations at http://www.hp.com/support/linux_hardware_matrix. NOTE: Not all graphics cards are supported on every computer. Limitations generally occur for cards that consume large amounts of power in lower-power computers. HP supports third-party proprietary graphics drivers. For drivers that have been tested, go to http://www.hp.com/support, and follow the on-screen instructions to find your product and locate the documentation.
Setting up Ubuntu 19

These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are not open source. Driver revisions more recent than those at the HP support website are supported directly by the vendor. 20 Chapter 5 Setting up Linux

6 Updating the computer
HP is constantly working to improve your total computer experience. To ensure that the computer uses the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. After successfully starting the computer for the first time, follow these guidelines to be sure that the computer is up to date: Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 21. Be sure that you have the latest drivers for your system. See Upgrading device drivers on page 22. Become familiar with your available HP resources. See Online support on page 26. Consider a subscription to Driver Alerts at https://h41369.www4.hp.com/alerts-signup.php.
Updating the BIOS

For optimum performance, determine the BIOS version on the computer, and upgrade it if necessary.
Determining the current BIOS version
This section describes how to determine the current BIOS version. To determine the current BIOS version: 1. Press esc during startup. 2. Repeatedly press f10 to enter Computer Setup (F10). 3. Select Main, and then select System Information. Note the Computer System BIOS version. NOTE: For procedures for upgrading the BIOS as well as the Computer Setup (F10) BIOS Menu settings, see the Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.

Upgrading the BIOS
Follow these instructions to find and download the latest available BIOS version, which includes the latest enhancements. 1. Go to http://www.hp.com/support and select your product. 2. Select Software and Drivers and follow the instructions to locate the latest BIOS version available for the
computer. 3. Compare the BIOS version on your computer to the BIOS versions on the website (see Determining the
current BIOS version on page 21). If the BIOS version on the website is the same as the version on your system, no further action is required.
Updating the computer 21

4. If the BIOS version on the website is a version later than the one on your system, download the appropriate version for the computer. Follow the instructions in the release notes to complete the installation.
Upgrading device drivers
To learn how to upgrade device drivers, read this section. If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm that you have the latest device drivers loaded. If you purchased your device through HP, go to the HP website to download the latest drivers for your device. These drivers have been tested to ensure the best compatibility between your device and your HP computer. If you did not purchase your device from HP, HP recommends that you go to the HP website first to see if your device and its drivers have been tested for HP computer compatibility. If no driver is available, go to the device manufacturer’s website to download the latest drivers. To upgrade device drivers: 1. Go to http://www.hp.com/support and select your product. 2. Follow the instructions to find the latest drivers available for the computer. If a required driver is not found, see the website of the manufacturer of the peripheral device.
22 Chapter 6 Updating the computer

7 Maintenance, diagnostics, and minor troubleshooting
This section provides information about maintenance, diagnostics, and minor troubleshooting.
Turning off the computer
To properly turn off the computer, shut down the operating system software. IMPORTANT: Holding down the power button to shut off the computer can cause loss of user data and might damage the storage device. If the system becomes unstable and no other alternative is available, give the system sufficient time to wake completely after you restart the computer. This might take several minutes, especially on larger-capacity or solid-state devices. Select the Start button, select the Power button, and then select Shut down.

If you encounter issues
To diagnose and resolve issues, HP recommends a sequential troubleshooting approach. Visual inspection Blink or beep codes Basic troubleshooting, including HP PC Hardware Diagnostics HP support System restore and recovery
These troubleshooting strategies are explained in the following sections.

For more information
For more troubleshooting information, read this section. You can find more troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.
Visual inspection

If you encounter a problem with the computer, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action.
At startup
This section outlines what to check if your computer does not start. Verify that the computer is plugged into a functional AC outlet.
Maintenance, diagnostics, and minor troubleshooting 23

Remove all optical discs and USB flash drives before starting the computer. Verify that the computer is on and the power light is on. If you have installed an operating system other than the factory-installed operating system, confirm that
it is supported on your system by going to http://www.hp.com/go/quickspecs. Verify that the display panel is lit. If you have an optional external monitor:
­ Verify that the monitor is plugged into a functional AC outlet. ­ Verify that the monitor power light is on. ­ If the monitor is dim, turn up the brightness and contrast controls.

During operation
This section outlines various items to check if your computer has problems while you are using it. Beeps and blinking lights on the computer are error codes that can help you diagnose problems. For more
information about interpreting these codes, see the “Diagnostic light and audible (beep) codes” section in the Maintenance and Service Guide for your computer. Press and hold any key. If the system beeps, your keyboard is operating correctly. Check all cables for loose or incorrect connections. Wake the computer by pressing the power button or any key on the keyboard. If the system remains in standby, shut down the system by pressing and holding the power button for at least 4 seconds. Then press the power button again to restart the system. If the system does not shut down, unplug the power cord, wait a few seconds, and then plug it in again. If the system does not restart, press the power button.

Be sure that all required device drivers are installed. For example, if you connect a printer, you must install a printer driver. If you are working on a network, use another cable to plug your computer into the network connection. If you still cannot connect, there might be a problem with the network plug. If you recently added new hardware, remove the hardware to see whether the computer functions properly. If you recently installed new software, uninstall the software to see whether the computer functions properly. If the display panel on an all-in-one computer is blank, open the computer and be sure that both ends of the cable between the system board and the display panel are connected. If you are using a graphics card, verify that the card is properly installed. Upgrade the BIOS. A new release of the BIOS might support new features or fix your problem. For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals. Chapter 7 Maintenance, diagnostics, and minor troubleshooting

Customer Self Repair
Under the Customer Self Repair program, you can order a replacement part and install the part without on-site HP technical assistance. Customer Self Repair might be required for some components. For more information, go to http://www.hp.com/go/selfrepair and select your product. NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components.
Blink or beep codes: interpreting POST diagnostic lights and audible codes
If the power light on the computer is blinking or if you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action.

Basic troubleshooting

For basic troubleshooting tips, read this section. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electric shock, hot surfaces, or both, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before you touch them. If you have problems with the computer, try the appropriate solutions as described in the previous sections and summarized here to try to isolate the exact problem before you call for technical support. If the screen is blank, plug the monitor into a different video port on the computer if one is available, or
replace the monitor with a monitor that you know is functioning properly. If your monitor is connected with a cable adapter (for example, DP-to-DVI adapter), replace the adapter
with one that you know is functioning properly. If you are working on a network:

­ Use a different network cable to connect your computer to the network. ­ Connect a different computer with a different cable to the network. If your problem is not resolved, the network jack on your computer or the network wall jack might be faulty. If you recently added new hardware, remove the hardware. If you recently installed new software, uninstall the software. If a USB storage device is connected to the computer, disconnect the device. If the computer will turn on but the operating system will not start, run the preboot diagnostics utility, HP PC Hardware Diagnostics. See Using HP PC Hardware Diagnostics on page 28 .
HP Support
This section outlines the different ways to contact HP support.
Customer Self Repair 25

Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: http://www.hp.com–Provides useful product information. http://www.hp.com/support–Provides the latest online documentation, worldwide technical support,
and access to software and drivers for computers. Customer support for computers

To look for different types of troubleshooting topics, follow these steps. 1. Go to http://www.hp.com/support. 2. Search for your product. 3. Select Troubleshooting. 4. Select the problem that you are troubleshooting. Advisories or bulletins and notices Go to the HP Support site to find advisories or bulletins and notices. 1. Go to http://www.hp.com/support. 2. Search for your product. 3. Select Advisories or Bulletins and Notices. 4. Select an item to view. Product Change Notifications Product change notifications (PCNs) are proactive notifications for product changes occurring within a 30- to 60-day window of the effective date of the change in the manufacturing process. PCNs give you advance notice of changes to your product, such as an updated BIOS version that you might decide to download before the product change is required. To view a list of PCNs, go to the Bulletins and Notices page for your product.

Calling support
At times, you might encounter an issue that requires support. Before you call support, take these actions to prepare. Have the computer readily accessible. Write down the computer serial number, product number, model name, and model number and have them
in front of you. This information is provided on labels. The labels might be on the bottom of the computer, on the rear panel of the computer, or under the service door. Note any applicable error messages. Note any add-on options. Note the operating system.
26 Chapter 7 Maintenance, diagnostics, and minor troubleshooting

Note any third-party hardware or software. Note the details of any blinking lights on the front of the computer (tower and desktop configurations) or
on the side of the computer (all-in-one configurations). Note the applications that you were using when you encountered the problem. NOTE: When you call in for service or support, you might be asked for the product number of the computer (for example: PS988AV). If the computer has a product number, it is usually located next to the 10- or 12digit serial number of the computer. For a support phone number, go to http://www.hp.com/support, select Contact Support, and then follow the on-screen instructions.

Locating warranty information
If you did not receive a printed warranty with your computer, you can locate warranty information in other ways. 1. Select the Start button, select Help and Support, and then select HP Documentation.
­ or ­ 2. Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the internet to access the latest version of the warranty. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer.
Locating warranty information 27

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 29.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. You have several options after you receive a failure ID:
Select Next to open the Event Automation Service (EAS) page, where you can log the case. ­ or ­
Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. ­ or ­
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
28 Chapter 8 Using HP PC Hardware Diagnostics

NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Select the Search icon (select products only) from the taskbar, type support, and then select HP
Support Assistant. ­ or ­ Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button, and then select All apps (select products only). 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive. The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 29

1. Select the Microsoft Store app on your desktop. ­ or ­ Select the Search icon (select products only) in the taskbar, and then type Microsoft Store.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 31. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem:
30 Chapter 8 Using HP PC Hardware Diagnostics

Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support – Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. ­ or ­ Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 31. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run.
Starting HP PC Hardware Diagnostics UEFI 31

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number. NOTE: For some products, you might have to download the software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations.
32 Chapter 8 Using HP PC Hardware Diagnostics

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
Set a location for storing the test results. You can also set the user name and password that you use for uploads.
Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 33

9 Computer operating guidelines, routine care, and shipping preparation
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor. Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold. Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of
the computer and above the monitor to permit the required airflow. Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also restricts airflow. Never operate the computer with the access panel or any of the expansion card slot covers removed.

Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s recirculated or preheated air. To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the previous operating guidelines still apply. Keep liquids away from the computer and keyboard. Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including sleep states. Turn off the computer before you do either of the following tasks: ­ Wipe the exterior of the computer with a soft, damp cloth as needed.

Cleaning products might
discolor or damage the finish. See Removing dirt and debris from your computer on page 35 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 35 for guidelines to help prevent the spread of harmful bacteria and viruses. ­ Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer.
34 Chapter 9 Computer operating guidelines, routine care, and shipping preparation

Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex- sensitive) when cleaning the surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. See Cleaning your computer with a disinfectant on page 35 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 35, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores. Follow these steps when disinfecting high-touch, external surfaces on your computer: 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
Removing dirt and debris from your computer 35

3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation

If you have to ship your computer, follow these tips to keep your equipment safe.
1. Back up the hard drive files to an external storage device. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit. NOTE: The hard drive locks automatically when the system power is turned off.
2. Remove and store all removable media. 3. Turn off the computer and external devices. 4. Disconnect the power cord from the AC outlet, and then from the computer. 5. Disconnect the system components and external devices from their power sources and then from the
computer. NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping the computer. 6. Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them.
36 Chapter 9 Computer operating guidelines, routine care, and shipping preparation

10 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact–for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container.
Electrostatic discharge 37

11 Accessibility
HP’s goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology. For more information, see Finding the best assistive technology on page 39.

The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company’s diversity objectives and helps ensure that the benefits of technology are available to all. The HP accessibility goal is to design, produce, and market products and services that can be effectively used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities: Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services. Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically feasible. Involve people with disabilities in the development of accessibility guidelines and in the design and testing of products and services. Document accessibility features, and make information about HP products and services publicly available in an accessible form. Establish relationships with leading assistive technology and solution providers. Support internal and external research and development that improves assistive technology relevant to HP products and services. Support and contribute to industry standards and guidelines for accessibility.
38 Chapter 11 Accessibility

International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. As a founding member, HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation–a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology. You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation. You will find that professionals qualified to do AT assessments come from many fields, including those licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certified or licensed, can also provide evaluation information. You will want to ask about the individual’s experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and available in your country or region, that are included in various HP products. These resources will help you select the specific assistive technology features and products most appropriate for your situation. HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Office of Aging and Accessibility. HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the appropriate operating system in the results. HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select Monitors or Accessories. If you need additional support with the accessibility features on your HP product, see Contacting support on page 42. Additional links to external partners and suppliers that may provide additional assistance:
International Association of Accessibility Professionals (IAAP) 39

Microsoft Accessibility information (Windows and Microsoft Office) Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support.

Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well as performancebased requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and self- contained closed products.

Mandate 376 ­ EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products and services, with a description of the test procedures and evaluation methodology for each requirement.

Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C’s Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012. WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides characteristics of accessible content: Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast) Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability) Understandable (by addressing readability, predictability, and input assistance) Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards.
40 Chapter 11 Accessibility

United States Canada Europe Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related limitations. American Association of People with Disabilities (AAPD) The Association of Assistive Technology Act Programs (ATAP) Hearing Loss Association of America (HLAA) Information Technology Technical Assistance and Training Center (ITTATC) Lighthouse International National Association of the Deaf National Federation of the Blind Rehabilitation Engineering & Assistive Technology Society of North America (RESNA) Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI) W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and agerelated limitations. California State University, Northridge, Center on Disabilities (CSUN) University of Wisconsin – Madison, Trace Center University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations. ADA (Americans with Disabilities Act) Technical Assistance Program
Useful accessibility resources and links 41

ILO Global Business and Disability network EnableMart European Disability Forum Job Accommodation Network Microsoft Enable

HP links
These HP-specific links provide information that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales

Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. Customers who are deaf or hard of hearing who have questions about technical support or accessibility of

HP products: ­ Use TRS/VRS/WebCapTel to call 877-656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time. Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products: ­ Call 888-259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
42 Chapter 11 Accessibility

Index

A accessibility 38-40, 42 accessibility needs assessment 39 antenna cover, identifying 6 assistive technology (AT)
finding 39 purpose 38 AT (assistive technology) finding 39 purpose 38 audio- out (headphone)/audio-in (microphone) combo jack, identifying 4-6
B backup, creating 15 backups 15 BIOS
determining version 21 updating 21 upgrading 21 blink or beep codes 25 boot order, changing 17 Built-In Self-Test (BIST) LED , identifying 6
C caring for your computer 34 cleaning your computer 34
disinfecting 35 removing dirt and debris 35 components front 4 left 5 rear 6 computer features 4 computer operating guidelines 34 computer setup 8 adding monitors 9 connecting monitors 9 product recycling 14 security 14 setup procedures 9 computer, diagnostics 23 computer, maintenance 23 computer, troubleshooting 23 computer, updating 21

connectors power 6
Customer Self Repair 25 customer support, accessibility 42
D diagnostics 2 documentation 2
E electrostatic discharge 37
G graphics cards, supported 11 graphics cards, types 11
H hard drive activity light,
identifying 4, 5 HP Assistive Policy 38 HP driver disc

Ubuntu setup 19 HP flex IO Port, identifying 6 HP PC Hardware Diagnostics UEFI
downloading 31 failure ID code 30 starting 31 using 30 HP PC Hardware Diagnostics Windows accessing 28, 29 downloading 29 failure ID code 28 installing 30 using 28 HP Recovery media recovery 16 HP resources 1 HP Sure Recover 17
I International Association of
Accessibility Professionals 39

J jacks
audio-out (headphone)/audio-in (microphone) 4-6
network 6 RJ-45 (network) 6
L left side access panel handle,
identifying 6 left side access panel lock,
identifying 6 links
contact information for HP US 26
HP Customer Self Repair 25 Linux Hardware Matrix for HP
computers 18 Red Hat Certification 18 SUSE certification bulletin search
page 18 Ubuntu 19 Linux proprietary graphics drivers 19 RHEL 18 setup 18 solutions 18 Linux-ready systems creating a disc 18 Linux versions 18
M monitors
connecting 12 connection requirements 12 customizing the monitor 14 graphics cards 11 monitor setup 14 supported graphics cards 11 third-party graphics cards 13
N network jack, identifying 6

Index 43

P ports
HP flex IO 6 USB SuperSpeed 4-6 USB SuperSpeed port with HP
Sleep and Charge 4, 5 USB Type-C 4 power button, identifying 4-6 power connector identifying 6 product change notifications 26 product information 1 proper ventilation, ensuring 8

R recovery 15
discs 16 media 16 USB flash drive 16 recovery media 15 creating using HP Cloud Recovery
Download Tool 15 creating using Windows
tools 15 Remote HP PC Hardware Diagnostics
UEFI settings customizing 32 using 32 resources, accessibility 41 restoring 15 restoring and recovery methods 16 RHEL Linux 18 setup 18 RJ-45 (network) jack, identifying 6

S Section 508 accessibility
standards 40 setup
Linux 18 RHEL 18 SLED 18 Ubuntu 19 shipping preparation 36 SLED setup 18 slots memory card reader 4, 5 microSD memory card reader 4,
5 PCIe card 6 PCIe card slot, identifying 6

specifications, product 7 standards and legislation,
accessibility 40 support
advisories 26 bulletins 26 computers 26 contacting 26 general resources 1 HP resources 1 HP Support 25 online 26 system restore 16 system restore point, creating 15
T technical support 25 troubleshooting 23
at startup 23 Customer Self Repair 25 during operation 24 visual inspection 23 turning off computer 23

U Ubuntu
HP driver disc 19 setup 19 updates 3 updating the computer 21 upgrading device drivers 22 URLs contact information for HP
US 26 HP Customer Self Repair 25 Linux Hardware Matrix for HP
computers 18 Red Hat Certification 18 SUSE certification bulletin search
page 18 Ubuntu 19 USB SuperSpeed port with HP Sleep and Charge, identifying 4 USB SuperSpeed port, identifying 4, 5 USB SuperSpeed ports, identifying 6 USB Type-C port, identifying 4 USB Type-C SuperSpeed port with HP Sleep and Charge, identifying 5

V ventilation guidelines 34
W warranty information 27 Windows
backup 15 recovery media 15 system restore point 15 Windows tools, using 15

44 Index

References

• HP® Computer and Laptop Store | HP.com
• Windows 10 and Windows 11 in S mode FAQ - Microsoft Support
• AccessibilityAssociation
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® United Kingdom
• Print On Demand process for HP product documents | HP® Support
• Product Return and Recycling | HP® Official Site
• hp.com/go/selfrepair
• HP PC Hardware Diagnostics | HP® Support
• hp.com/support
• ISO/IEC 40500:2012 - Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
• Your request has been blocked. This could be due to several reasons.
• Accessibility Technology & Tools | Microsoft Accessibility
• Microsoft Support
• index | HP® Official Site
• access.redhat.com/ecosystem
• Public Sector Home | HP® Official Public Sector Site
• h41369.www4.hp.com/alerts-signup.php
• Certified desktops | Ubuntu

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