Gevi GECME020DE-U Burr Coffee Grinder Instruction Manual

: June 14, 2024
: Gevi

Table of Contents

Gevi GECME020DE-U Burr Coffee Grinder
Product Information
Product Usage Instructions
Cleaning & Maintenance
Troubleshooting Guide
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Gevi GECME020DE-U Burr Coffee Grinder

Product Information

Product Name : 2-in-1 Burr Coffee Grinder
Grind Settings : 35 Precise Grind Settings
Compatible with : Espresso, Drip Pour Over, French Press
Model Number : GGEECCGMI4E0062B0D-UE7-U

*Portafilter Not Included

Product Usage Instructions

Please read all the owner’s instruction booklet before use.
Ensure the coffee grinder is not in contact with water or any other liquid to avoid electrical shock.
Keep the machine away from children and supervise their usage.
Always unplug the machine when not in use, before cleaning, and when putting on or taking off parts.
Avoid touching moving parts and do not attempt to defeat any safety interlock mechanisms.
Do not operate the machine if the cord or plug is damaged.
If you require an electronic instruction booklet, please contact the Gevi support team.
If your model has a polarized plug, ensure it is inserted into a polarized outlet correctly. If not, reverse the plug or consult a qualified electrician.
Use a short power-supply cord or detachable power-supply cord to reduce risks of entanglement or tripping. Longer cords can be used if precautions are taken.
If using a long detachable power-supply cord or extension cord, ensure its electrical rating is equal to or greater than the machine’s rating. If the machine is grounded, use a grounding-type 3-wire cord.
Avoid draping the longer cord over the counter or table where it can be pulled by children or tripped over accidentally. Do not pull, twist, or abuse the power cord.

Note: The electrical parameters for this machine are 120V~ 60Hz 200W.

Perfect coﬀee from the grounds up
A truly perfect brew starts with ground coﬀee, but it takes the right grinder for coﬀee beans to reach their full potential. You can select cup quantity or grinding time by touching the LED Screen to grind the exact amount of coﬀee you want. The high torque/low-speed grinder helps keep beans from overheating during even the longest grinding session, creating a uniform grind for optimal ﬂavor extraction, and generating minimal static to reduce mess. Whether you like strong or weak, espresso or drip, French press or pour over, our coﬀee grinder can help you get the grinds you need to make your perfect cup.

Important Safeguards

When using electrical machines, basic safety precautions should always be followed, including the following:

Read all instructions.
To protect against the risk of electrical shock, do not put it in water or other liquid.
Close supervision is necessary when any machine is used by or near children.
Unplug from the outlet when not in use, before putting on or taking on parts, and before cleaning.
Avoid contacting moving parts. Do not attempt to defeat any safety interlock mechanisms.
Do not operate any machine with a damaged cord or plug or after the machine malfunctions, or is dropped or damaged in any manner. Return the machine to the nearest authorized service facility for examination, repair, or electrical or mechanical adjustment.
The use of attachments not recommended or sold by the manufacturer may cause ﬁre, electric shock, or injury.
Do not use outdoors.
Do not let the cord hang over the edge of the table or counter.
Do not let the cord contact the hot surface, including the stove.
This machine is not intended for use by children or by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge. Close supervision is necessary when any machine is used near children. Children should be supervised to ensure that they do not play with the machine.
Turn the machine OFF, then unplug from the outlet when not in use, before assembling or disassembling parts and before cleaning. To unplug, grasp the plug and pull from the outlet. Never pull from the power cord.
Check the hopper for the presence of foreign objects before using it.

NOTE

SAVE THIS INSTRUCTION BOOKLET
For the electronic instruction booklet, please contact the Gevi support team.

North American models with a grounded plug:

POLARIZED PLUG
This machine has a polarized plug(one blade is wider than the other). As a safety feature to reduce the risk of electrical shock, this plug is intended to ﬁt in a polarized outlet only one way. If the plug does not ﬁt fully in the outlet, reverse the plug. If it still does not ﬁt, contact a qualiﬁed electrician. Do not attempt to defeat this safety feature or modify the plug in any way. If the plug ﬁts loosely into the AC outlet or if the AC outlet feels warm, do not use that outlet.

POWER CORD INSTRUCTIONS:
A short power-supply cord (or detachable power-supply cord) may be provided to reduce risks resulting from becoming entangled in or tripping over a longer cord. Longer detachable power-supply cords or extension cords are available and may be used if care is exercised in their use. If a long detachable power- supply cord or extension cord is used:

a. The marked electrical rating of the detachable power supply cord or extension cord should be at least as great as the electrical rating of the machine;
b. If the machine is of the grounded type, the extension cord should be a grounding type 3-wire cord;
c. The longer cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over unintentionally.

Do not pull, twist, or otherwise abuse the power cord.

Know Your New Machine

Model : GECGI406B-U7
Electrical Parameters: 120V~ 60Hz 200W

More Details

Before First Use

Remove Packaging
Remove all protective ﬁlms and other packaging material from the machine.

Position Machine
Place the machine on a ﬂat stable surface and ensure a minimum of 10cm free space around the machine. This machine is not suitable for installation in a cabinet or for outside use.

Remove All Accessories

Hold the bean hopper and rotate it counterclockwise until it stops.
Hold the bean hopper with one hand and take it out.
Grab the two grooves on the upper burr to take the burr out.
Remove the grind container from the grinder.
Remove the bean hopper lid from bean hopper and take out the coffee spoon and brush from the lid.
Open the silicone lid of the grinds container and then take out the portafilter bracket and straw cleaning brush.

Wash & Dry

Rinse thoroughly with warm water or clean in a dishwasher( bean hopper and upper burr are not dishwasher safe).
Dry the accessories with a clean cloth.

NOTE

The bean hopper lid grinds container, 2-in-1 silicone lid, portaﬁlter bracket, coﬀee spoon, and cleaning brush are dishwasher safe. The straw cleaning brush, bean hopper, and upper burr are not dishwasher safe.
Make sure the bean hopper and upper burr must be wiped dry after cleaning, otherwise, they would probably damage the grinder and aﬀect your coﬀee.

Install Accessories

Insert the upper burr into the grinder by aligning the burr’s white dot with the notch on the grinder collar.
Attach coﬀee spoon and brush to the bean hopper lid.
Secure the lid on top of the bean hopper.
Install bean hopper to the grinder by aligning with.
Hold the bean hopper and rotate it clockwise to lock.

Idling Test

Insert the power plug into a 120V AC power outlet.
Touch the Start/Stop icon to start grinding.
Idling test the machine to check whether the grinder running smoothly. Also to see whether the time shown on the screen starts to count down and then the machine will automatically stop.

NOTE

As our machine is equipped with a voltage of 100-120V and UL plug, to prevent burning out, do not connect the grinder with any improper power supply. If the machine is not connected to a voltage of 100-120V, make sure an adapter is being used. The rated power of the adapter should be higher than 300W, otherwise, it will not function normally or even could be burnt out.
Do not touch the LED screen with oily hands or use too much force, it will not work.

The Quest For Perfect Powder

Prepare the Beans

Prepare your preferred amount of fresh coﬀee beans, open the Hopper lid, and then add the beans into the Bean hopper. (The bean hopper holds up to 240g of beans at a time. We suggest each time adding your daily amount of coﬀee beans into the bean hopper. Don’t add too many at once.)
Press the bean hopper lid tight to avoid coﬀee beans being moisturized.

NOTE: This grinder can only grind dry beans. It will not grind anything moist, extremely hard, or gummies such as whole ginger, chocolate, sesame seeds, or oily spices such as cinnamon, cloves, or nutmeg. Do not grind peanuts or grains such as wheat, rice, barley, or dried corn. Attempting to grind any of these foods may damage the unit. Never use it to chop ice cubes.

For optimum ﬂavour & extraction：

A. The grind settings 0-15 are suitable for medium or dark roasted beans, 15 and above can be used for light, medium, and dark roasted beans, but very dark beans are not suitable for very ﬁne grind settings, and settings 8 and above are more suitable, otherwise, your grinder will be easily blocked. The deeper the roast level, the more oily the beans would be, and the more frequent deep cleaning for your grinder is required.
B. If you don’t clean and maintain the grinder properly, the coﬀee beans can leave some greasy residue on the burrs and in the feeder channels. The oil residue can cause the coﬀee grinds to stick in the feeder channels and lead to a clog. Over time, this slows down the ﬂow of coﬀee grinds. The amount of coﬀee grinds is controlled by the selection of cup quantity or grinding time. Therefore, you will ﬁnd that fewer and fewer coﬀee grinds would be produced by grinding with the same cup setting or time setting.
C. Do not use lightly roasted beans with the grind settings below 15, because the lightly roasted beans are of high density and hard to grind, if you grind them with a ﬁne setting, fewer coﬀee grinds will come out and they will be sticky, which can cause the coﬀee grinds to stick in the feeder channels and lead to a clog. Over time, this slows down the ﬂow of coﬀee grinds. The amount of coﬀee grinds is controlled by the selection of cup quantity or grinding time. Therefore, you will ﬁnd that fewer and fewer coﬀee grinds would be produced by grinding with the same cup setting or time setting.
D. Do not ﬁll the bean hopper with frozen or coated beans, moisture will seep into the burr and feeder channels. Over time, this will cause the same problem as that in point A.
E. Do not add any liquid ﬂavorings or syrups to the beans, otherwise, this will cause the same problem as that of point A.

Setting the Grind Size

Optimal grind size depends on many factors including brewing method, roast darkness, bean type and freshness, and more. Experiment with diﬀerent grind settings to achieve the brew that best suits your taste.
You may need to vary the grind setting when using diﬀerent coﬀee beans depending on bean freshness. The range of 35 grind settings allows for precision adjustment, controlling the grind size and ultimately the characteristics of the resulting extraction.
- You can refer to the following table:
If your coﬀee tastes too bitter, try a coarser grind size. If your brew is weak, adjust to a ﬁner grind size. (1=ﬁnest, 35=coarsest).
NOTE
If the grind is too ﬁne, over-extraction and bitterness will result. Too ﬁne a grind may also clog the ﬁlter and cause water to overﬂow.
If the grind is too coarse, the water will pass through too quickly and the maximum ﬂavor will not be extracted.
Use the correct method to adjust the grind size settings.
- Situation 1 : When you want to adjust a ﬁne setting to a coarser setting, just rotate the Grind Regulator directly before grinding.
- Situation 2 : When you want to adjust a coarse setting to a ﬁner setting.
- If there are no coﬀee beans inside the grinder, you can rotate the Grind Regulator directly to achieve your setting;
- But if there are coﬀee beans inside the grinder, you cannot rotate the Grind Regulator forcibly, otherwise, grinder damage may occur. In this case, you can either grind all the coﬀee beans inside the grinder and then adjust the grind setting directly, or grind beans and rotate the Grind Regulator simultaneously to achieve your ﬁne setting.
After every time switch grind setting size, ﬁrstly place the silicone lid of the grind container under the grinder powder outlet, and then grind a small amount of beans and discard, this can avoid powder from your last grind aﬀecting your coﬀee.

Operation Tips

To pause the grinder during operation, press the Start/Stop icon to stop.
To save your time and meet your taste, we suggest that you ﬁrstly test to conﬁrm your desired grind size and bean amount, and then grind the beans by time mode. Take note of how much time it takes so that next time you can easily get your desired powder by inputting the recorded time based on the same type of beans and grind size. If changing grind size and beans, please follow the above method to get the new time.
Do not operate the grinder for more than 3 minutes at a time, Otherwise, the grinder will stop automatically to protect its motor and maintain its lifespan. The grinder will not start regardless of any operation until it cools down for 30 minutes.
When storing the machine, run the grinder empty to clear ground beans left in the chamber, as some older coﬀee dust may be sitting inside your grinder and will affect the quality of your next batch.

Operation Guide

NOTE

The grinder powers down to safety-lock mode after 5 minutes of non-use. By that time, only the Start/Stop icon illuminates, LED screen and other icons will go out.
To switch it oﬀ, long press the Start/Stop icon for 4s and there will be 2 beeps, an LED screen, and all icons will go out. Unplugging is not needed.
If it is switched off without unplugging the power, long press the Start/Stop icon for 4 seconds to switch it on and start grinding beans.

Operation By Cup Mode

Use Grinds Container

Remove the bean hopper lid from the bean hopper.
Fill the bean hopper with fresh beans.
Secure the lid on top of the bean hopper.
Hold the top of the hopper and rotate to select the grind size.
Place the grinds container under the powder outlet (the round cap on the silicone lid must be opened and put to one side).
Select the cup quantity you need by Touching ” “(1-14 cups). (Single touch increase one cup, long press for a fast increase.)
Touch the Start/Stop icon to start grinding, and then it will automatically stop.
The preset amount of coffee is dispensed into the grinds container.
Hold and tap the grinder carefully to drop all the residual powder
Move the grind container away from the grinder.
Close the round cap on the silicone lid.
Remove the bean hopper lid from the bean hopper.
Rotate the bean hopper counterclockwise until it stops then take it out.
Store the remaining beans in a bean hopper in an air-tight container to preserve their freshness.
Put down the bean hopper and align it with it.
Hold the bean hopper and rotate it clockwise to lock.
Secure the Lid on top of the Bean Hopper.
Empty and place the grind container under the powder outlet (the round cap on the silicone lid must be opened and put to one side).
Rotate the bean hopper to select the coarsest grind size.
Long press the Start/Stop icon 2s till you hear a beep sound to exit Safety-Lock mode（. Skip this step if you are not in Safety-Lock Mode）
Touch the Start/Stop icon to start grinding.
Tap the bean hopper until all beans are completely ground.
Touch the Start/Stop icon to stop grinding.
Take out the grinds container.
Close the round cap on the silicone lid.
Place the silicone lid under the grinder powder outlet to collect the residual powder.
Press and hold the Start/Stop icon for 4 seconds to turn off the grinder
Lay the grinder on its side. Insert a straw cleaning brush into the deepest part of the powder outlet for cleaning.
Tap the bottom of the grinder and bean hopper lightly
Close the grinds container lid.
Use a dry cloth to wipe the outlet and surrounding area.

Operation By Time Mode

Use Grinds Container

Remove the bean hopper lid from the bean hopper.
Fill the bean hopper with fresh beans.
Secure the lid on top of the bean hopper.
Hold the top of the hopper and rotate to select the grind size.
Place the grinds container under the powder outlet (the round cap on the silicone lid must be opened and put to one side).
Select the grinding time you need by Touching ” ” ( 1-60 seconds). (Single touch increase 1 second, long press for a fast increase).
Touch the Start/Stop icon to start grinding, and then it will automatically stop.
Place the grinds container under the powder outlet (the round cap on the silicone lid must be opened and put to one side).
Hold and tap the grinder carefully to drop all the residual powder.
Move the grind container away from the grinder.
Close the round cap on the silicone lid.

NOTE Cleaning after every use guarantees the flavors of your coffee. For the detailed cleaning steps, refer to “6.1 Operation By Cup Mode – Use Grinds Container”, steps 12-31, on page 14.

Use Portafilter Bracket

Remove the bean hopper lid from the bean hopper.
Fill the bean hopper with fresh beans.
Secure the lid on top of the bean hopper.
Hold the top of the hopper and rotate to select grind size.
Insert portafilter bracket under powder outlet.
Place the Portafilter horizontally and insert it into the portafilter bracket.
Place silicone lid under grinder powder outlet to collect residual powder.
Select the grinding time you need by Touching ” ” ( 1-60 seconds). (Single touch increase 1 second, long press for a fast increase).
Touch the Start/Stop icon to start grinding, and then it will automatically stop.
The preset amount of coffee is dispensed into the portafilter.
Hold and tap the grinder carefully to drop all the residual powder.
Gently remove the portafilter from the portafilter bracket.

NOTE
Cleaning after every use guarantees the flavors of your coffee. For the detailed cleaning steps, refer to “6.1 Operation By Cup Mode – Use Grinds Container”, steps 12-31, on page 14.

TIPS

To save you time and meet your taste, we suggest that you first test to confirm your desired grind size and bean amount, and then grind the beans by time mode. Take note of how much time it takes so that next time you can easily get your desired powder by inputting the recorded time based on the same type of beans and grind size.
If the grind size or bean type has been changed, please take note of your new grinding time by using the same method.

Other Functions

Button Sound Setting

NOTE: A beep is emitted to confirm each button press. These button sounds can be switched off. The beeps emitted after the grinding cannot be disabled!

Simultaneously press & hold the Cup Selection icon and Time Selection icon for 3s to access the button sound setting.

Safety-Lock Mode

Safety-lock mode can keep you safe and help you save energy.
The grinder automatically powers down to safety-lock mode after 5 minutes of non-use without unplugging the grinder.
You can also manually enter or unlock safety-lock mode by following the steps below:

Manually Enter Safety-Lock Mode: Long press the Start/Stop icon for 2s to activate safety-lock mode, and there will be a beep sound.
Unlock Safety-Lock Mode: In safety-lock mode, the Start/Stop icon is fixedly lighted while other icons and LED screens go out.

Switch On/Off

Whether it is unplugged or long-pressed for 4s, the grinder will switch off. The grinder has no memory function when the power is unplugged, but long press for 4s to switch off and can remember the last operation.
Long press the Start/ Stop icon for 4 seconds to switch it off and after 2 beeps the three icons will turn off.
If it is switched off without unplugging the power, Long press the Start/ Stop icon for 4 seconds to switch on and start grinding beans.

Overheating Protection

To protect its motor and increase its lifespan, the grinder will automatically switch off due to overheating after continuous operation over 3 minutes at a time.
The grinder will not start regardless of any operation until it cools down for 30 minutes.

Cleaning & Maintenance

Before Use

A. The grind settings 0-15 are suitable for medium or dark roasted beans, 15 and above can be used for light, medium, and dark roasted beans, but very dark beans are not suitable for very ﬁne grind settings, and settings 8 and above are more suitable, otherwise, your grinder will be easily blocked. The deeper the roast level, the more oily the beans would be, and the more frequent deep cleaning for your grinder is required.
B. If you don’t clean and maintain the grinder properly, the coﬀee beans can leave some greasy residue on the burrs and in the feeder channels. The oil residue can cause the coﬀee grinds to stick in the feeder channels and lead to a clog. Over time, this slows down the ﬂow of coﬀee grinds. The amount of coﬀee grinds is controlled by the selection of cup quantity or grinding time. Therefore, you will ﬁnd that fewer and fewer coﬀee grinds would be produced by grinding with the same cup setting or time setting.
C. Do not use lightly roasted beans with the grind settings below 15, because the lightly roasted beans are of high density and hard to grind, if you grind them with a ﬁne setting, fewer coﬀee grinds will come out and they will be sticky, which can cause the coﬀee grinds to stick in the feeder channels and lead to a clog. Over time, this slows down the ﬂow of coﬀee grinds. The amount of coﬀee grinds is controlled by the selection of cup quantity or grinding time. Therefore, you will ﬁnd that fewer and fewer coﬀee grinds would be produced by grinding with the same cup setting or time setting.
D. Do not ﬁll the bean hopper with frozen or coated beans, moisture will seep into the burr and feeder channels. Over time, this will cause the same problem as that in point A.
E. Do not add any liquid ﬂavorings or syrups to the beans, otherwise, this will cause the same problem as that of point A.

In Use
Use the correct method to adjust the grind size settings.

Situation 1: When you want to adjust a ﬁne setting to a coarser setting, just rotate the Grind Regulator directly before grinding.
Situation 2: When you want to adjust a coarse setting to a ﬁner setting.
- If there are no coﬀee beans inside the grinder, you can rotate the Grind Regulator directly to achieve your setting;
- But if there are coﬀee beans inside the grinder, you cannot rotate the Grind Regulator forcibly, otherwise, grinder damage may occur. In this case, you can either grind all the coﬀee beans inside the grinder and then adjust the grind setting directly, or grind beans and rotate the Grind Regulator simultaneously to achieve your ﬁne setting.

After Use
Please strictly follow the instructions and requirements below to clean the grinder, otherwise, the ﬂavor of your coﬀee will be aﬀected or the lifespan of the grinder will be shortened.

After Each Use

Make sure to clean the ground coﬀee from the group head after each use, as some older coﬀee grinds may be sitting inside your grinder and will affect the quality of your next batch. For the operation guide, refer to “6.1 Operation By Cup Mode – Use Grinds Container”, steps 12-31, on page 14.

After 15 Days or After 100 Uses
To make sure your grinder operates eﬃciently, we recommend cleaning your grinder every 15 days or 100 cycles.

Rotate the bean hopper counterclockwise until then take it out.
Remove the bean hopper lid from the bean hopper.
Store the remaining beans in a bean hopper in an airtight container to preserve their freshness.
Secure the lid on top of the bean hopper.
Put down the bean hopper and align with it.
Hold the bean hopper and rotate it clockwise to lock.
Close the airtight container lid.
Long press the Start/Stop icon 2s till hear a beep sound to exit Safety-Lock mode（. Skip this step if you are not in the Safety-Lock Mode）
Rotate the bean hopper to select the coarsest grind size.
Touch the Start/Stop icon to start grinding.
Tap the bean hopper until all beans are completely ground.
Touch the Start/Stop icon to stop grinding.
Hold the bean hopper and rotate it counterclockwise until it stops.
Hold the bean hopper by hand and take it out.
Open the lid of the bean hopper and take out the cleaning brush.
Lift the upper conical burr straightly from the grinder.
Clean it with the straw cleaning brush.
Clean it again with a clean brush.
Unplug the grinder from the power outlet.
Take out the grinds container.
Turn the grinder upside down.
Lightly tap the bottom of the grinder to leave the remaining powder on the plate
Properly reposition the grinder.
Close the round cap on the silicone lid.
Place silicone lid under grinder powder outlet to collect residual powder.
Take out the cleaning brush and clean lower burr carefully with the cleaning brush.
Take out the straw-cleaning brush and lay the grinder on its side
Insert a straw cleaning brush into the deepest part of the powder outlet for cleaning.
Slightly tap the back side of the grinder.
Remove the silicone lid and cover the grinds container.
Turn the grinder upside down.
Lightly tap the bottom of the grinder to leave the remaining powder on the plate.
Properly reposition the grinder.
Use a dry cloth to wipe the powder outlet and surrounding area.
Rinse thoroughly with clean water.
Dry the accessories with a clean cloth.
Install the upper conical burr.
Attach the coffee spoon and brush to the bean hopper lid.
Secure the lid on top of the bean hopper.
Put down the bean hopper and align with it.
Hold the bean hopper and rotate it clockwise to lock.
Cover the silicone lid on the grinds container.
Replace the grind container with the grinder.

Cleaning & Maintenance
Whenever the Powder Output of the Grinder is Less Than Usual

For the operation guide, refer to steps 1-12 in the section“ After 15 Days or After 100 Uses”, then continue to follow the steps below:

Unplug the power cord.
Pour 800mL of water and add 40g of descaler.
Stir to mix them evenly.
Take out the grinds container.
Close the round cap on the silicone lid.
Place the silica one lid under the grinder powder outlet to collect the residual powder.
Rotate the bean hopper counterclockwise until it stops then take it out.
Open the lid of the bean hopper and take out the clean brush.
NO Lift up the upper conical burr straightly from the grinder.
Soak the upper conical burr into the descaling solution.
Clean the lower burr carefully with the cleaning brush.
Slightly Touch the back side of the grinder.
Clean the lower burr carefully with the cleaning brush.
Clean the lower burr around carefully with the straw cleaning brush. Insert the straw cleaning brush into the deepest part of the powder outlet for cleaning.
Slightly Touch the back side of the grinder.
Clean the lower burr with the cotton swab.
Repeat steps 15-16 for 3-4 times.
Remove the silicone lid and cover the grinds container.
Turn the grinder upside down.
Lightly tap the bottom of the grinder to leave the remaining powder on the plate.
Properly reposition the grinder.
Use a dry cloth to wipe the powder outlet and surrounding area.
Soak the cleaning brush and straw cleaning brush in the descaling solution for a while.
Pour away the cleaning solution, and take out the upper burr and the cheating brush.
- Continue with steps 35-43 in the section “ After 15 Days or After 100 Uses”, then proceed to the next step.
Remove the bean hopper lid from the bean hopper.
Add beans to the bean hopper.
Secure the lid on top of the bean hopper.
Rotate the bean hopper to select the coarsest grind size.
Insert the power plug into a 120V AC power outlet.
Touch the Start/Stop icon to start grinding. Check whether coffee powder is being dispensed smoothly.
Touch the Start/Stop icon to stop grinding.

TIPS: If the above solution doesn’t work, you can also use a coffee grinder cleaner to clean the grinder, it is just a suggestion.

Troubleshooting Guide

Warranty

This Gevi product is covered by a 12-month replacement or repair warranty after the order is issued under normal use, and we will provide customer service to answer technical questions even after 12 months.

To claim our warranty, you must have the original proof of purchasing documentation for the product, including but not limited to the Order Number and QR Code, and present it when requested. This guarantee is valid for the original retail purchaser from the date of the initial retail purchase and is not transferable.

Upon receipt of your claim, Gevi will seek to resolve your diﬃculties. Should your product develop any defect within 12 months of purchase because of faulty materials or workmanship, we will repair or replace this product or any component of the product, at our discretion. Replacement will be made with a refurbished product or component. Refurbished parts may be used to repair the product.

Our replacement or repair warranty only applies where a defect arises as a result of faulty material or workmanship during the warranty period. Your warranty does not cover misuse or negligent handling (including damage caused by failing to use the product by this instruction booklet), accidental damage, normal wear and tear, or lack of maintenance. Do Not attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this guarantee.

Your warranty does not: cover freight or any other costs incurred in making a claim, consumable items, accessories that by their nature and limited lifespan require periodic renewal (such as ﬁlters and seals) or any consequential loss or damage; or
cover damage caused by: power surges, power dips, voltage supply problems, or use of the product on incorrect voltage;
servicing or modiﬁcation of the product other than by Gevi or an authorized Gevi service center;
use of the product with other accessories, attachments, product supplies, parts, or devices that do not conﬁrm to Gevi speciﬁcations; or
exposure of the product to abnormally corrosive conditions. extend beyond 3 months if the product is used in commercial, industrial, educational, or rental applications.

If your warranty claim is not accepted, we will inform you, and if requested to do so by you, repair the product provided you pay the usual charges for such repair. You will also be responsible for all freight and other costs. Should your product require repair or service after the warranty period, contact the Gevi after-sales team.

CONTACT INFORMATION
For any questions relating to Gevi branded products(coﬀee machines, grinders, milk frothers, toasters, air fryers ,and related accessories), please contact us through information below: