Veken EKH3V103 Cool Touch Electric Kettle Instruction Manual

Veken EKH3V103 Cool Touch Electric Kettle

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed:

1. Read all instructions carefully.
2. Close supervision is necessary when any appliance is used by or near children.
3. Unplug from the outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning the appliance.
4. Do not let the cord hang over the edge of the table or counter, or touch hot surfaces.
5. Do not place on or near a hot gas or electric burner, or in a heated oven.
6. Do not place the base of your kettle in a metal tray. If water spills over into the tray, and a build-up occurs, it could become dangerous to touch.
7. Position the kettle to the rear of the work surfaces to prevent overhanging of the power cord. Water can remain hot for a considerable time after boiling and can present a scald hazard.
8. Before pouring, wait until the kettle has stopped boiling and then pour steadily. If the kettle is tipped too much, the lid may fall off or open.
9. WARNING: a cordless kettle must never be filled on its base.
10. An electrical appliance should not be used if it has been dropped at any time. In such cases, please contact the authorized service centre.

Safety instruction

• Immediately remove the mains plug if the kettle is not operating correctly.
• Always remain vigilant when the appliance is on, and in particular be careful of the steam coming out of the spout, which is very hot.
• Also be careful as the body of kettles becomes very hot during operation. Only touch the handle of the kettle.
• Never move the kettle when it is in operation.
• Our guarantee does not cover kettles that do not work properly or do not work at all because they have not been descaled.
• Protect the appliance from dampness and frost.
• Unplug the appliance as soon as you have finished using it for a long period and when you clean it.
• All appliances are subject to strict quality control procedures. These include actual usage tests on randomly selected appliances, which would explain any traces of use.
• Children should be supervised to ensure that they do not play with the appliance.
• It is suggested to boil twice to clean the inner pot before the first use.

Use

1. Press the button at the top of the handle to open the lid.
2. Fill the kettle with the desired amount of water.
   • Never fill the kettle when it is on its base.
   • Do not fill it above the maximum level, or below the minimum level.
   • Check that the lid is closed properly before starting to heat.
3. Place the base on a flat, stable, heat-resistant surface away from water splashes and any sources of heat.
4. Position the kettle on its base. Plug it into the mains socket.
5. To start the kettle, press down the switch positioned on the bottom of the body
6. The kettle will switch off automatically after the water is boiled.

CLEANING YOUR KETTLE

1. Unplug it.
2. Let it cool down and clean it with a damp sponge.
   • Never immerse the kettle, its base, the cord or the electric plug in water.
   • Do not use scouring pads.

Descaling

Common Problems and Solutions:

1. The kettle does not work or stops before coming to the boil:
   • Check if your kettle is properly connected.
   • The kettle has been switched on without water or an accumulation of scale has caused the overheat cut-out to operate: allow the kettle to cool and fill it with water. Descale first if the scale has accumulated.
   • The water tastes of plastic:
   • This happens when the kettle is new. Discard the water from the first few boilings. If the problem persists, fill the kettle to a maximum and add two teaspoons of bicarbonate of soda. Bring to the boil and descale the water. Rinse out the kettle.

Warranty

To provide customers with quality shopping and user experience, we guarantee to replace or issue a refund or provide acceptable solutions to any defective products (as customers prefer) from the date of purchase to 2 years. Proof of purchase must be provided (Amazon order number or receipt) when claiming our customer support centre. Warranty registration may be requested within a month from the date of purchase, by sending your Amazon order number to the mailbox: [email protected]. The warranty is not transferable. We only provide warranty services to buyers who purchased from our Amazon store and possess the purchase proof, and not to any other purchaser or subsequent owner. Price matching policy is not applicable.

No price difference refund.
Sellers are the responsible party. Amazon allows different sellers to sell the same product, so please confirm the seller by checking the order details before contacting us.

WHAT IS COVERED

1. Received defective or used (proof needed) products;
2. Received with missing parts;
3. Defective item under proper use.

WHAT IS NOT COVERED

1. Purchased from non-Amazon channel or other physical stores;
2. Gift without proof of purchase;
3. Tampering/ abnormal use/ accidental damage or commercial use;
4. Replacements and parts.
5. Installation fee/ labor fee.

MAKING A CLAIM
If you have any problems when using our products, you can choose any of the methods to reach out to us.

MANUFACTURER SUPPORT
Toll free: 1-888-281-8150(24/7)
Email: [email protected]

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