VIKING ELECTRONICS K-1900D-IP Classic VoIP Phones with Auto Dialer User Manual

Configuring K-1900D/W-IP VLAN Settings

Tagging”.
Step 3.| Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID for all packets”.
Step 4.| Set the Priority Code Point (PCP) value for all not SIP and RTP packets in the “PCP for all packets” input (0 is default, priorities are from low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3 is default). Set the “PCP for RTP packets” (5 is default).

Manually Resetting the Security Code to Enter Programming

Step 1.| Power down the K-1900D/W-IP phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Take the handset offhook, then reconnect the LAN Cable (RJ45 plug).
Step 3.| 8-12 seconds after connecting the LAN Cable you should hear 2 beeps in the handset. Go back on-hook within 6 seconds and you should hear 2 more beeps.
Step 4.| The security code is now reset to 845464 (factory default).
Step 5.| You can now enter programming by following the steps in section B above.

Manually Resetting All Network Parameters to Factory Default

Step 1.| Power down the K-1900D/W-IP phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Take the handset offhook, then reconnect the LAN Cable (RJ45 plug).
Step 3.| 8-12 seconds after connecting the LAN Cable you should hear 2 beeps in the handset. 5 seconds later you should hear 4 beeps, go back on-hook within 5 seconds*. Unit will reset and 2 beeps will be heard in approximately 7 seconds.
Step 4.| You can now enter programming by following the steps in section B above.

Note: if you do not go back on-hook within 5 seconds, you will hear busy signal in the handset until back on-hook. This indicates an error and network parameters will remain unchanged.

Programming Features Index

RC-4A Relay Mode (Door Strike, Outbound Call, In / Outbound Call, Doorbell, Alarm, Ring, Ring Flash, factory set to Door Strike)| 11| 13
RC-4A Relay Activation Command (1 or 2 digits, factory set to QQ) NOTE: Relay Mode must be set to Door Strike| 12| 13
RC-4A Relay Activation Time (0.5 – 99 seconds, factory set to 5 seconds)| 13| 13
RC-4A Relay Latch Commands (Enabled or Disabled, factory set to Enabled) NOTE: Relay Mode must be set to Door Strike| 14| 13
In-Band Audio Call Progress (Enabled, Disabled, factory set to Enabled)| 15| 13
In-Band Audio Detect Sensitivity (1 – 9, 1 = minimum, 9 = maximum, factory set to 5, power cycle unit after setting)| 16| 14
Off Hook Dialing Delay| 17| 14
Call Length Time Out (disabled or 1 – 9 minutes, factory set to 3 minutes)| 18| 14
Inbound Call Mode (Disabled, Auto Answer, Auto Answer-Secure, Ring Low, Ring High, Silent Monitor, Silent Monitor Secure, Factory set to Auto Answer)| 19| 14
Ring Cadence (factory set to Normal Ring, 2 seconds on 4 seconds off)| 20| 14
Dial Next Number on RNA (Ring No Answer) (disabled, 1 – 9 = number of rings, factory set to 7)| 21| 15
Dial Next Number on Busy (disabled or enabled, factory set to enabled)| 22| 15
Mute Current / Next Alarm| 23| 15
IP Firmware| 24| 15
Unit Firmware| 25| 16
Import/Export| 26| 16
Clear Unit Settings| 27| 16
Clear IP Settings| 28| 16
Diagnostics (used to check RC-4A relay operation)| 29| 16

Programming Features

1. Unit Name
   Up to a 31-character unit, name can be assigned to the K-1900D/W-IP phone being programmed.

2. SIP Server
   Enter the IP address or URL of your SIP server or service provider in this field. The SIP server IP address is limited to 74 characters. Note: If the outbound proxy is not required, enter the SIP server IP address into the Outbound Proxy field. Note: If an alternate SIP server IP address is programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters.

3. Peer-to-Peer Settings
   When set to Peer to Peer mode, a SIP server is not used. The unit should be programmed with a Static IP Address and Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the programmed “username@192.168…(Static IP address for the unit)”. The static IP address is normally programmed into a page button on the VoIP telephones.

4. Outbound Proxy
   If your SIP provider requires an outbound proxy IP address enter it in the Outbound Proxy field. If the outbound proxy is not required enter the SIP server IP address into the Outbound Proxy field. Note: If not required, this field must match your SIP server IP address.

5. Authentication ID
   If your SIP provider requires an Authentication ID, enter it in the Authentic ID field. If Authentication ID is not required, leave this field blank.

6. Register Fails (Re-Resolve or Alternate Server)
   When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the IP address of the alternate SIP server in the field next to the Register Fails drop down box. Note: With an alternate SIP server IP address programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters.

7. Phone Numbers (1 – 4)
   The phone number programmed in the first location is the number that is dialed when the ” K-1900D/W-IP” goes off hook. Additional numbers will be dialed when there is no answer or a busy signal is detected. The K-1900D/W-IP phone is factory set with no phone numbers programmed. These phone numbers can be up to 20 digits.

8. Security Code
   The security code allows the user/installer to program the K-1900D/W-IP phone. It is recommended that the factory set security code be changed. Factory Setting: 845464
   Note: The security code must be 6 digits and cannot include a Q or a #.

9. Access Code
   The access code comes into play when a tenant calls the K-1900D/W-IP and a visitor lifts the handset to answer the call or the K-1900D/W-IP automatically answers the call (see Inbound Call Mode). It is a 1 – 6 digit code (can not contain “Q” or “#”) that the tenant must dial before they are allowed to operate the door strike relays, as extra security on inbound calls. Once a tenant has entered the correct access code, 2 beeps are heard and the user can now enter any “Remote Access Operation Commands” (see page 17). This code is also used to enable audio in Auto Answer Secure and Silent Monitor Secure modes. The access code can be disabled if this basic security is not required. Factory Setting: 123456

10. External Relay (Optional RC-4A)
    If your application requires a relay closure, the K-1900D/W-IP can operate external RC-4A relay contacts. The RC-4A has 4 relays onboard that can be controlled by the K-1900D/W-IP.

11. External RC-4A Relay Mode

    • Door strike Mode (Factory Setting): When programmed for Doorstrike Mode the relay is intended for door strike, maglock or gate control. The relay will momentarily activate for the preprogrammed relay activation time after detecting the correct relay activation command (one or two digit touch tone) from the called party.
    • Outbound Call Mode: When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from the entry phone.
    • Inbound/Outbound Call Mode: When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any inbound or outbound call to or from the entry phone. This mode is useful for turning on IR flood lights, for VoIP phones with cameras, etc.
    • Doorbell Mode : When programmed for Doorbell Mode the relay will momentarily activate the relay for the preprogrammed relay activation time on any outbound call from the entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 – 1 second relay activation time is recommended.
    • Alarm Mode: When programmed in Alarm Mode the relay will activate continuously while the entry phone is powered and registered to the SIP server. In the event the unit loses power and/or SIP registration the relay will turn off, which can be used to signal an alarm device. This can only be used for internal relay control.
    • Ring Mode: When programmed for Ring Mode the relay will continuously activate when an inbound call is ringing to the entry phone. This mode is useful for activating a Viking model SL-2 strobe light, etc.
    • Note: Inbound Call Mode must be set to Ring Low or Ring High.
    • Ring Flash Mode: When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence when an inbound call is ringing to the entry phone. This mode is useful for activating a Viking LPL-1 remote visual indicator, etc.
      Note: Inbound Call Mode must be set to Ring Low or Ring High.

12. Relay Activation Command
    The one or two-digit code stored in the Relay Activation Command is the touch tone command that the person being called must enter on their phone in order to momentarily activate the relay to control a door strike, mag-lock, gate controller, or another device. The code can contain up to two of the following characters 0 – 9, # or Q. The code cannot match a relay latching or toggle command (11, 10, 1#) unless latching commands are disabled. The code must be entered while the remote phone is communicating with the entry phone. The entry phone determines which direction the touch tone is coming from and only responds to touch tones from the called phone. Factory Setting QQ.

13. Relay Activation Time
    The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct momentary touch tone command is entered. This number can range from 0.5 – 99 seconds. Note: This also affects timing in Doorbell Mode. Factory Setting: 5 seconds

14. Relay Latch Commands
    When set to “Enabled” the remote access operation commands to un-latch, latch or toggle the relay are enabled. When set to “Disable” the remote access operation commands to un-latch, latch or toggle the relay are disabled. Disabling the Latch Commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a Latch Command leaving a gate open/closed, etc. The relays can still be activated with the “Relay Activation Command” for momentary closures. Factory Setting: Enabled

15. In-Band Audio Call Progress
    The In-Band Audio Call Progress Detection can be set to Enable or Disabled. In-Band Audio Call Progress detection should be enabled in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio for ringback or busy detection. Factory Setting: Enabled.

16. In-Band Audio Detection Sensitivity
    The In-Band Audio Detect level (Sensitivity) can be set from 1 – 9, 1 = minimum setting, 9 = highest setting. Increasing or decreasing the sensitivity may be required in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio detection. Power cycle unit after changing this setting. Factory Setting: 5

17. Off Hook Dialing Delay
    The Off Hook Dialing Delay is the length of time a user hears simulated dial tone after picking up the handset before the first number is dialed. The Off Hook Dialing Delay can be set to 1 – 6 seconds or “No Delay”.
    Factory Setting: 3 seconds

18. Call Length Time Out
    This feature selects the maximum length of time that calls can be connected. Programmable in increments of 1 minute up to a maximum of 9 minutes or disabled. With the call length disabled, the K-1900D/W-IP phone must rely on a call ended signal, busy signal, or touch tone # to hang-up. Factory Setting: 3 minutes
    Note: Timer starts after call is connected. If call is not answered (and ring no answer disabled) there is a default 7 minute timer.

19. Inbound Call Mode
    The Inbound Call Mode determines how the K-1900D/W-IP handles incoming calls. One option is to generate a ring sound allowing someone to lift the handset to answer the inbound SIP call. The K-1900D/W-IP can also auto answer the call, to allow remote control of the doorstrike relay and the ability to listen to transmit audio from the handset of the phone. The last option is the silent monitor mode, which allows callers to listen to the transmit audio from the handset of the phone at a much higher volume than normal. The “secure” options for auto answer and silent monitor require the callers to dial the access code in order to remain connected and listen to the audio from the handset.

    • Factory Setting: Ring Low
      Disabled – Inbound calls are not allowed.
      Auto Answer – Inbound calls are auto answered and the caller hears transmit audio from the handset at a normal volume level.
      Auto Answer Secure – Inbound calls are auto answered and the caller must dial the access code in order to listen to transmit audio from the handset (volume level is still normal).
      Ring Low – In the “low” mode the phone will output a ring signal in the ring pattern selected in Ring Cadence. The call can then be answered by taking the handset off hook.
      Ring High – In the “High” mode the phone will output a slightly louder, higher pitched ring signal in the ring pattern selected in Ring Cadence. The call can then be answered by taking the handset off hook.
      Silent Monitor – Inbound calls are auto answered and the caller hears transmit audio from the handset at a much higher volume level.
      Silent Monitor Secure – Inbound calls are auto answered and the caller must dial the access code in order to listen to transmit audio from the handset (volume level is still at a much higher volume level).

20. Ring Cadence
    When “Inbound Call Mode” on the K-1900D/W-IP is set to “Ring Low” or “Ring High,” the Ring Cadence can be programmed to one of 4 different cadences: Factory Setting: Normal Ring
    Normal Ring (single ring, 2 seconds on 4 seconds off)
    Double Ring (double ring, 1 second on 0.5 seconds off 1 second on 3.5 seconds off)
    Short-Short-Long (triple ring, 0.5 seconds on 0.5 seconds off 0.5 seconds on 0.5 seconds off 1 second on 3 seconds off)
    Short-Long-Short (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 0.5 seconds off 0.5 seconds on 3 seconds off)

21. Dial Next Number on Ring No Answer
    If enabled and a ring-no-answer is detected, the K-1900D/W-IP phone will dial the other phone numbers.
    Factory Setting: 7 (will redial after 7 rings)

22. Dial Next Number on Busy
    If enabled and a busy is detected, the K-1900D/W-IP phone will dial the other phone numbers.
    Note: If the busy signal is interrupted with a promotional message, contact your central office to have it removed.

23. Mute Current / Next Alarm
    A network failure alarm will be indicated by providing 3 beeps every 30 seconds through the speaker in the K-1900D/W-IP. A network failure indicates the unit is not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by clicking on “Mute Current / Next Alarm”. The status LED will continue to flash to assist in troubleshooting.

24. IP Firmware
    If new K-1900D/W-IP firmware is available, after opening the programming software a pop-up window will come up asking you if you would like to update firmware. An alternative method of updating can be done by clicking the IP firmware “Update IP” button. You can then browse to the folder that contains the PIP file for updating the unit’s IP firmware. This method is typically only used when Viking technical support has sent you updated IP firmware.

25. Unit Firmware
    If new K-1900-D/W-IP firmware is available, after opening the programming software a pop-up window will come up asking you if you would like to update firmware. An alternative method of updating can be done by clicking the Unit firmware “Update Unit” button. You can then browse to the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used when Viking technical support has sent you updated firmware.
    Note: Export your phone settings before updating firmware.

26. Import/Export
    The Import/Export feature is useful for backing up all the K-1900D/W-IP’s programming or for importing programming when installing multiple units with a majority of the same programming.

27. Clear Phone Settings
    Clicking on the “Clear Phone Settings” button in programming will reset all of the Phone Settings back to their factory default settings. Note: This command will not change or reset your IP settings or erase any programmed phone numbers.

28. Clear IP Settings
    Clicking on the “Clear IP Settings” will reset the unit’s name, IP and SIP settings back to their factory default settings. Note: This will not effect any unit / phone settings or erase any programmed phone numbers.

29. Diagnostics
    The Diagnostics section in the Viking IP Programming can be used to test the functionality of the RC-4A relay and read current RC-4A relay status.

Operation

• Making a Call
  When the handset is taken off-hook, the K-1900D/W-IP dials the pre-programmed telephone number stored in the first phone number location. In the event the line is busy or there is a ring-no-answer, the unit can be programmed to call up to 4 additional roll over numbers.
  When the call is answered, relay activation commands can be entered or the # key can be used to force the phone to hang-up. After communication is established, enter the 1 or 2 digit relay activation command (factory set to “QQ”) to momentarily activate the entry phone (door strike) relay. Two beeps will be heard confirming that the relay has been activated. If you require the relay to remain on continuously (ie: a truck delivery), enter touch tones “11” to continuously activate the relay. A double beep will indicate that the relay is latched on. When the visitor calls in again (ie: they are finished unloading the truck), enter touch tones “10” to deactivate the relay. A single beep will indicate the relay is latched off.

• Inbound Calls
  How inbound calls are handled is determined by the Inbound Call Mode and these are the available options (see Inbound Call Mode on page 14 for more details):
  Disabled – Inbound calls are blocked. Users will get busy or reorder tone if they attempt to call.

  • Ring Low or Ring High – Inbound calls generate a ring through the receiver of the handset using either a low or high pitched ring sound. Someone must lift the handset to answer the call.
  • Auto Answer or Auto Answer Secure – The K-1900D/W-IP auto answers the inbound call and the caller can listen to transmit audio from the handset at a normal volume level or remotely control the door strike relays if desired. In the “Secure” mode, the caller must dial the access code in order to listen to handset audio or control relays.
  • Silent Monitor or Silent Monitor Secure – The K-1900D/W-IP auto answers the inbound call and the caller can listen to transmit audio from the handset at a much louder volume than normal or remotely control the door strike relays if desired. The louder volume allows the caller to listen to sounds or conversations occurring around the phone. In the “Secure” mode, the caller must dial the access code in order to listen to handset audio or control relays.

• Remote Access Operation Commands
  The following commands can be entered after answering an inbound call from the entry phone, calling into the entry phone and the unit auto answers or someone answers the call by lifting the handset. After the entry phone auto answers the call, one or two beeps will be heard. If the access code has been disabled (two beeps heard), you can now enter the Remote Access Operation Commands below. If an access code has been programmed (one beep heard), enter the access code digits. With the correct code entered, two beeps will be heard and you can now enter the Remote Access Operation Commands below. The relay must be set to “Door Strike” Mode to be controlled by these commands.

Note: Latching commands must be enabled in programming.

Troubleshooting

If the unit cannot register with the SIP server, three beeps will be heard through a speaker inside the phone every 30 seconds until communication is restored.This alerts a potential user of a problem with the device that will prevent a phone call from being made. The K-1900D/W-IP will also flash its “SIP Alarm” LED (on PCB) for the entire time the unit is not registered.

You may silence the error beeps, per instance, by clicking the “Mute Current / Next Alarm” button in the Viking IP Programming software (see section A on page 7). The error beeps automatically re-enable once the unit is registered, to alert of any new problems that arise.

Using a Viking Model RC-4A for Secure Remote Relay Control

For applications requiring a relay closure, a Viking RC-4A remote relay controller can be used. The relay controller is mounted securely inside the building and connected to the same LAN as the K-1900-D/W-IP. The K-1900D/W-IP will send an encrypted message to the RC-4A to activate its relays which control the door strikes/gates. If the K-1900D/W-IP cannot communicate with the RC-4A, the Status LED on the K-1900D/W-IP curcuit board will flash 3 times.
Up to 4 K-1900D/W-IP’s can communicate with one RC-4A allowing you to securely control four entrances.
For more information, see DOD 582 on www.VikingElectronics.com

Related Products

Added Protection for Your Viking Emergency Phone, Entry Phone, Doorbox or Other Telecom Device
The VE-9×12 enclosures provide the ultimate in weather protection for your Viking product or other telecom devices.

These enclosures are constructed of cast aluminum and are made for years of outdoor service. The heavy-duty aluminum doors are labeled “TELEPHONE” and have a gasket seal to keep out even the harshest weather. The VE-9×12’s allow you to choose from two panels that allow mounting many different Viking products.
The VE-9×12’s are available in three high visibility colors: emergency red with silver lettering, safety yellow with red lettering, or black with silver lettering.

Control Relay Contacts Across a Local Area Network

The RC-4A Network Enabled Relay Controller provides networked control of four relays via an easy-to-use web interface. The same interface can be used to check the status of four contact closure inputs. Relays can be toggled on or off, or user-programmed timed closures can be activated.

The RC-4A can be configured to work as a remote relay for Viking VoIP series entry phones, controlling door strikes and gates when a remote relay is required for security reasons. It can also be programmed to send an email or text message in response to a change in one or more of the sensor inputs. Two RC-4A’s can be set up so that activity on a sensor input of one unit will automatically For more info, see DOD 582 send a message across the network to activate one of the
relays on the other unit. Two levels of user access permit selected users to have full operational and programming rights while others have operational control but not programming capability.

Vandal Resistant VoIP Panel Phone with Auto Dialer and Relay Control

• The K-1900-7-IP Series VoIP Panel Phones will auto-dial a 1-20 digit programmable phone number each time the handset is lifted. If the call is not answered, the phone will dial up to 3 additional phone numbers. The K-1900-7-IP Series phones are designed to provide quick and reliable communication for SIP VoIP phone systems with
• PoE. The unit can be programmed from any PC on the same LAN or remotely using a Static IP Address.
• When a call initiated by the K-1900-7-IP Series phone is answered by an apartment or business tenant, a built-in relay may be activated to control an electric gate or door strike. The relay can also be programmed to activate whenever the phone is off hook, ideal for controlling cameras, etc.
• The K-1900-712L-IP and K-1900712LIPEWP features a 12” long armored cable with internal stainless steel lanyard for additional cable strength.
• The K-1900-7-IP-EWP and K-1900712LIPEWP share all the features of the standard K-1900-7-IP and K-1900-712L-IP in addition to Enhanced Weather Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products are designed to meet IP66 standards and may feature foam rubber gaskets, sealed connections, gel-filled butt connectors, as well as potted circuit boards with internally sealed, field-adjustable trim pots and DIP switches for easy on-site programming. For more information on EWP, see DOD 859.
  For more information on the K-1900-7-IP Series, see DOD 365.

Vandal Resistant VoIP Phone with Auto Dialer, Keypad and Entry System

The K-1900-8-IP Series panel phone can either auto-dial a phone number each time the handset is lifted, be used as a multi-number auto-dialer, or be used as a standard manual dial phone. The K-1900-8-IP Series phones are designed to provide quick and reliable communication for SIP VoIP phone systems with PoE. The unit can be programmed from any PC on the same LAN or remotely using a Static IP Address. The K-1900-8-IP Series phone can dial up to 250 programmable numbers and another 250 rollover numbers.

When a call initiated by the K-1900-8-IP Series phone is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike. Up to 1,000 keyless entry codes may be programmed, providing tenants with keyless entry. A 26 Bit Wiegand input is provided for adding an optional proximity card reader with the capacity to program up to 1,000 card numbers. Keyless entry codes and card numbers can be programmed to only allow access at specific times and/or day of the week. A request for exit (REX) input is included for easy exiting. The K-1900-8-IP Series phone also has automatic event logging allowing you to review the time and date of the call, which door was open/closed, what keyless entry code or proximity card was used, request for exit usage and whether it was an inbound or outbound call.
The K-1900-812L-IP and K-1900812LIPEWP have a 12” long armored cable with internal stainless steel lanyard for additional cable strength.
The K-1900-8-IP-EWP and K-1900812LIPEWP shares all of the features of the K-1900-8-IP and K-1900-812L-IP in addition to Enhanced Weather Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products are designed to meet IP66 standards and may feature foam rubber gaskets, sealed connections, gel-filled butt connectors, as well as potted circuit boards with internally sealed, field-adjustable trim pots and DIP switches for easy on-site programming. For more information on EWP, see DOD 859.
For more information on the K-1900-8-IP Series, see DOD 361.

Warranty

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT:715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00 am to 5:00 pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:

1. Customers must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in the original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam, and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
   VIKING ELECTRONICS 1531 INDUSTRIAL STREET HUDSON, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on the carton: In large printing, write the RA number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customers must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your distributor. Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

TWO-YEAR LIMITED WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customers must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over- voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.

EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.

IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.

If trouble is experienced with the K-1900D/W-IP Series phone, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 715-386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as an early morning or late evenings.

PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
CANADA
This class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 du Canada.

Product Support:715-386-8666

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

References

• Security & Communication Systems - Access Control | Viking Electronics, Inc

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