ATEN US3310 2 Port USB-C Gen 1 Dock Switch With Power Pass Through User Manual

: June 16, 2024
: Aten

Table of Contents

ATEN US3310 2 Port USB-C Gen 1 Dock Switch With Power Pass Through
FCC STATEMENT
User Information
Package Contents
Overview
Features
Components
Connecting the Unit
Operation
Safety Instructions
Technical Support
Specifications
Warranty
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ATEN US3310 2 Port USB-C Gen 1 Dock Switch With Power Pass Through

FCC STATEMENT

Compliance Statements
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital service, under Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user’s authority to operate this equipment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

HDMI Trademark Statement
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

RoHS
This product is RoHS compliant.

Note 1: “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of the presence condition.

Note 2: “ ○ ” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

Note 3: “−” indicates that the restricted substance corresponds to the exemption.

User Information

Online Registration
Be sure to register your product at our online support center: International http://eservice.aten.com.

Telephone Support
For telephone support, call this number:

International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988 1-949-428-1111

User Notice
All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer’s software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Product Information
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:

International http://www.aten.com.
North America http://www.aten-usa.com.

Package Contents

Check to make sure that all the components are in working order. If you encounter any problems, please contact your dealer.

1 US3310 2-Port 4K HDMI USB-C KVM Dock Switch with Power Passthrough
2 USB Type-C cables
1 remote port selector
1 user instructions

About this Manual

This user manual is provided to help you get the most from the US3310 unit. It covers all aspects of installation, configuration, and operation. An overview of the information found in the manual is provided below.
Chapter 1, Introduction introduces you to the 2-Port USB-C Gen 1 Dock Switch with Power Pass-through. Its purpose, features, declaration, and panel components are presented and described.
Chapter 2, Hardware Setup describes the steps that are necessary to quickly and safely set up your installation.
Chapter 3, Operation explains the port selection options.
An appendix provides a list of safety instructions and precautions, contact information for ATEN technical support, product specifications, and other technical information.

Note

Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or any connected devices.
The product may be updated, with features and functions added, improved, or removed since the release of this manual. For an up-to-date user manual, visit http://www.aten.com/global/en/.

Conventions
This manual uses the following conventions:

Monospaced Indicates text that you should key in.

[ ] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦ Bullet lists provide information but do not involve sequential steps.
Indicates selecting the option (on a menu or dialog box, for example), that comes next. For example, Start > Run means to open the Start menu, and then select Run.
Indicates critical information

Overview

The US3310 is a 2-port 4K HDMI USB-C KVM Dock Switch with Power Pass-through features the combination of a multiport dock and allows one-button switching between laptops and Android smartphones. With one set of display, keyboard, and mouse, users get to seamlessly control two different systems and save desk space. Thanks to the remote port selector, users are allowed to put US3310 at the most convenient location or hide it under the desk to do the quick switch. Featuring superior HDMI video resolutions up to 4K (3840 x 2160) @ 30Hz, the US3310 delivers high-quality video with minimal latency when switching between two different sources, and meanwhile, the HDMI connection remains without destroying the layout. In addition, the USB 3.2 Gen1 compliance provides data transfer speed up to 5Gb/s, enabling two systems to share and swap data from the external storage devices conveniently. The 85W USB-C Power Delivery 3.0 pass-through can charge the phone and laptop simultaneously while providing enough power for power-hungry devices, such as external hard drives or gaming devices. Users can connect their smartphone with the US3310 to build a workstation in Samsung DeX mode or Huawei Desktop mode for multitasking and switch to a laptop whenever they have heavy loading tasks to do.
With the US3310, users can save desk space to switch host devices directly and create a personalized desktop environment.

Features

Allows a USB-C laptop and an Android Smartphone to share one HDMI monitor and all connected USB peripherals1
Provides USB Power Delivery 3.0 for laptop charging up to 85W (additional USB-C Power Adapter needed)2
Supports 4K resolutions – up to 3840 x 2160 @ 30 Hz
Supports Samsung Dex mode or Huawei Desktop mode3
Video DynaSync – allows EDID and HDCP monitors and computers to function flawlessly and provides fast switching such as continuous real-time switching
Switch the device via the remote port selector by pressing a button
Plug and play – no drivers needed
Multiplatform support – Windows 10 or above, macOS X 10.12, Android 8.0 or later, and iPad 13 or later

NOTE

For video output to work through a USB-C port, it must support DP Alt Mode.
For device charging, a Limited Power Source (LPS) certified USB-C PD Power Adapter over 65 watts is recommended. The minimum system power requirement for basic USB functions and video output should be at least 5V, 3A.
Compatible with smartphones launched in 2018 or later that feature video output DP Alt Mode over USB-C. For a list of supporting mobile devices, see Declaration, page 3 for details.

System Requirements

Windows 10 or above, USB-C enabled computer with DP Alt Mode
Mac OS X 10.12 or later, USB-C enabled computer
Android 8.0 or later, USB-C enabled Smartphone with DP Alt Mode
Note: Only Samsung and Huawei support PC-like operation, others only support mirror mode.
iOS 12.1 or later, iPad Pro 3rd generation (2018)
Note:** For a better HID experience, iPad OS 13 or later is recommended.

Declaration

Samsung Dex is a registered application of Samsung Electronics. US3310 is not manufactured, sponsored, licensed or distributed by Samsung Electronics.
Huawei Desktop mode is a registered application of Huawei Technologies.
US3310 is not manufactured, sponsored, licensed or distributed by Huawei
Technologies.
Below is a list of supporting mobile devices:

Components

Front View

Rear View

Note

Supports USB-C PD laptop charging at 5V, 9V, 15V, and 20V output*.
Supports max. 5V, 2A output*.

For device charging, a Limited Power Source (LPS) certified USB-C PD Power Adapter over 65 watts is recommended. The minimum system power requirement for basic USB functions and video output should be at least 5V, 3A.
The first 15W will supply the US3310, the next 10W will supply
USB- C device connected to Port 2, and the balance power will supply
USB-C device connected to Port 1.

Top View

Hardware Setup

Please review the safety information regarding the placement of this device in Safety Instructions,

Connecting the Unit

Follow the steps below to connect the US3310 unit.

Plug the USB-C cable between your computer and/or mobile device into the back of the US3310.
Note: If you need PD laptop charging, please plug your computer into USB 3.2 Gen 1 Type-C port 1.
Plug an HDMI monitor into the back of the US3310.
(Optional) For PD laptop charging, connect your laptop power adapter to the back of the US3310.
Plug your USB peripheral devices into the front of the US3310.
Plug the remote port selector into the 2.5mm jack on the front of the US3310.

Operation

Please review the safety information regarding the placement of this device in Safety Instructions,

Port Selection
Click the Port Selector (connected to the US3310) to switch between the 2 connected source devices (computer and/or Android mobile device). The Console Indicator LED will light up to indicate which console is currently selected.
When the LED starts flashing, please check the power consumption of your USB peripheral device.

The Firmware Upgrade Utility
As new firmware versions become available firmware upgrade packages are posted on the ATEN website. The Windows-based Firmware Upgrade Utility (FWUpgrade.exe) provides a smooth automated process for upgrading the US3310’s firmware. Check the website regularly to find the latest firmware packages and information relating to them.

Before You Begin
To prepare for the firmware upgrade, do the following:

Go to www.aten.com/global/en/products/usb-&-thunderbolt/dockingswitches/us3310/
Follow the instructions to download the firmware upgrade.
Unzip the firmware upgrade package.

Starting the PD Firmware Upgrade

Connect one end of the USB Type-C cable to the computer and the other end to the US3310 USB 3.2 Gen 1 Type-C Port 1.
Run the downloaded Firmware Upgrade Package file from your computer by double-clicking the file.
A second file appears, double click it and follow the instructions to start the firmware upgrade.
Note: Please do not press any button on your computer, or operate the US3310 during the firmware upgrade.
Wait for the firmware upgrade process to complete. When two Burn Passes appear, the firmware upgrade is successful.
After the upgrade has been completed, a screen appears to inform you that the procedure was successful.
Power off the US3310 by unplugging the USB Type-C cable from the host, and/or unplugging the USB Type-C cable connected to the USB Type-C DC-in port from the USB Type-C power adapter.
Now power back on the US3310.

Starting the Video Firmware Upgrade

Connect the remote port selector to the 2.5mm jack for the remote port selector on the US3310’s rear panel.
Connect one end of the USB Type-C cable to the computer and the other end to the US3310 USB 3.2 Gen 1 Type-C Port 1.
Check to see if Billboard Device appears in the Device Manager.
Note: If you encounter any compatibility issues and the Billboard Device cannot be found in the Device Manager, please contact our ATEN Technical Support for assistance.
Press and hold the Remote Port Selector Button, and plug the external USB Type-C power source into the USB Type-C DC-in port. The Console Indicator LEDs will flash together to indicate the Firmware Upgrade Mode is in effect.
Note: If the Console Indicator LEDs are not flashing, press and hold the Remote Port Selector Button, and unplug, and re-plug the external USB Type-C power source.
Run the downloaded Firmware Upgrade Package file from your computer by double-clicking the file.
A second file appears, double click it and follow the instructions to start the firmware upgrade.
Press any keyboard key to upgrade the firmware.
Note: Please do not press any button on your computer, or operate the US3310 during the firmware upgrade.
You will see All upgrades are completed after the upgrade has been completed,
Note: If the firmware upgrade fails, remove all connections and repeat the firmware upgrade procedure from the beginning.
Remove all the connections to exit the Firmware Upgrade Mode.

Safety Instructions

General

This product is for indoor use only.
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for adequate ventilation. To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as this will block its ventilation openings. Likewise, the device should not be placed in a built-in enclosure unless adequate ventilation has been provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.
To prevent damage to your installation all devices must be properly grounded.
Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
Position system cables and power cables carefully; Be sure that nothing rests on any cables.
Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair.
- The power cord or plug has become damaged or frayed.
- Liquid has been spilled into the device.
- The device has been exposed to rain or water.
- The device has been dropped, or the cabinet has been damaged.
- The device exhibits a distinct change in performance, indicating a need for service.
- The device does not operate normally when the operating instructions are followed.
Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.
Avoid circuit overloads. Before connecting equipment to a circuit, know the power supply’s limit and never exceed it. Always review the electrical specifications of a circuit to ensure that you are not creating a dangerous condition or that one doesn’t already exist. Circuit overloads can cause a fire and destroy equipment.

Technical Support

International

For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com.
For telephone support, see Telephone Support, page iv:

North America

Email Support: [email protected]
Online Technical Support
Troubleshooting Documentation Software Updates
http://www.aten-usa.com/support.
Telephone Support
1-888-999-ATEN ext 4988 1-949-428-1111

When you contact us, please have the following information ready beforehand:

Product model number, serial number, and date of purchase
Your computer configuration, including operating system, revision level, expansion cards, and software
Any error messages displayed at the time the error occurred
The sequence of operations that led up to the error
Any other information you feel may be of help

Specifications

Warranty

Limited Hardware Warranty
ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD KVM switches. For UPS products, the device warranty is two [2] years but the battery is one [1] year. Select products are warranted for an additional year (see A+ Warranty for further details). Cables and accessories are not covered by the Standard Warranty.

What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty Period. If a product is defective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product that fulfills the same function as the defective product. Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer. When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN. To learn more about our warranty policies, please visit our website: http://www.aten.com/global/en/legal/policies/warranty-policy/.

© Copyright 2022 ATEN® International Co., Ltd. Released: 2023-11-06 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.