HiBOOST 4K-10K Plus Pro Signal Booster Installation Guide

: June 16, 2024
: HiBOOST

Table of Contents

HiBOOST 4K-10K Plus Pro Signal Booster
Product Information
Product Usage Instructions
Package Contents
Booster Light Patterns
Bands contained in the Gauges
Getting Started
Regular Problems and 1 normal status
Technical Specifications
For more information
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

HiBOOST 4K-10K Plus Pro Signal Booster

Product Information

Specifications

Product Name: Installation Guide Plus Series – 4K/10K Plus Pro
Package Contents:
- Signal Booster
- Outdoor Antenna
- Indoor Antenna
- Outdoor Cable 49.2 ft NM-SMAM
- Outdoor Cable 16.4ft SMAF-NM
- Indoor Cable 30 ft NM-SMAM
- Power Supply
- Accessories for main parts are all provided
Booster Light Patterns:
- LED ALARM Power
- STATUS: Solid Green, Slow Flashing Green, Quick Flashing Green, Quick Flashing Red
- INDICATION: Normal, Slight Overload, Overload (Booster automatically shut off due to strong overload), Normal (DC Power Problem), Slight Loopback, Loopback (Booster automatically shut off due to strong loopback)
- LED Bluetooth Wi-Fi
- STATUS: Slow Flashing Green, Quick Flashing Green, Solid Green
- INDICATION: Bluetooth Disconnected, Bluetooth Connected, Wi-Fi Disconnected, Wi-Fi Connected
Bands contained in the Gauges:
- Gauge LTE700
- CELL800
- PCS1900
- AWS2100
- Band 12/17
- 13
- 5
- 25/2
- 4
Uplink and Downlink Frequency Ranges:
- LTE700: Uplink 698-716MHz, Downlink 728-746MHz
- CELL800: Uplink 776-787MHz, Downlink 746-757MHz
- PCS1900: Uplink 824-849MHz, Downlink 869-894MHz
- AWS2100: Uplink 1850-1915MHz, Downlink 1930-1995MHz
- Band 12/17: Uplink 1710-1755MHz, Downlink 2110-2155MHz

Product Usage Instructions

Getting Started

Step 1: Connect the Power Supply and the Booster
Connect the provided power supply to the booster.

Step 2: Connect the Booster with the App
Register an ID and log in to the app. Add the booster to the device list.

Step 3: Find the Cell Tower and determine the Outdoor Antenna’s Position

Find the Band You Are Using (For Android)
Download NetWork Cell Info Lite from the Google Play Store and open it. From the example picture, identify the frequency band you are using (e.g., band 13). Pay attention to the gauge LTE700 mentioned earlier. Click on the MAP option to see your phone connecting to a tower. You can try aiming your outdoor antenna at it, but note that this method may not always be accurate.

Note: Take screenshots at this stage.

Find the Band You Are Using (For iOS – AT &T)

Dial 3001#12345# on your iOS device.
Follow the instructions provided and take the screenshots as required.

Find the Cell Tower

Enter cellmapper.net on your device.
Choose your carrier and band.
Enter the coordinates of the location where you are installing the signal booster and press Enter.
- If you have permitted to access your location, the map on the right will automatically locate your area. If tower sites are not displayed, it may be due to security reasons.
The map will jump to the location, and you can scroll and zoom it out to see the tower near the location.

Note:
Take a screenshot of this page for the following installation steps. If you need help finding the tower, contact our tech support with your carrier, band, and screenshots taken in the previous steps.

Determine the Outdoor Antenna’s Position
Place the outdoor antenna at one of the four ends of the roof, considering the location of the tower. Ensure there are no barriers between the antenna and the tower.

Frequently Asked Questions (FAQ)

Q: What should I do if the booster shows an overload or loopback indication?
A: If the booster shows an overload indication, it means that the signal strength is too strong, and the booster has automatically shut off to protect itself. If it shows a loopback indication, it means that there is interference between the indoor and outdoor antennas. In both cases, adjust the antenna positions or distances to resolve the issue.
Q: How can I check if the Bluetooth and Wi-Fi connections are established?
A: The booster has LED indicators that show the status of Bluetooth and Wi-Fi connections. A slow flashing green light indicates that the Bluetooth or Wi-Fi is disconnected, while a quick flashing green light indicates that the Bluetooth or Wi-Fi is connected. A solid green light indicates a stable connection.

Package Contents

Booster Light Patterns

LED STATUS INDICATORS

LED| STATUS| INDICATION

ALARM

ISO

| Solid Green| Normal
Slow Flashing Green| Slight Loopback
Quick Flashing Green| Loopback
Quick Flashing Red| The booster automatically shut off due to a strong loopback
Bluetooth| Slow Flashing Green| Bluetooth Disconnected
---|---|---
Quick Flashing Green| Bluetooth Connected

Wi-Fi

| Solid Green| Wi-Fi Disconnected
Slow Flashing Green| Wi-Fi Connected

Bands contained in the Gauges

Gauge	Band	Uplink	Downlink
LTE700	12/17	698-716MHz	728-746MHz
13	776-787MHz	746-757MHz
CELL800	5	824-849MHz	869-894MHz
PCS1900	25/2	1850-1915MHz	1930-1995MHz
AWS2100	4	1710-1755MHz	2110-2155MHz

Please focus on the gauge that contains the band you are using.

Getting Started

Step 1 Connect the Power Supply and the Booster

Step 2 Connect the Booster with the App
Register an ID first and login. Add the booster to the device list.

Step 3 Find the cell tower and determine the outdoor antenna’s position

Find the band you are using

For Android

Download NetWork Cell Info Lite in the Google Store and open it.
It can be seen from the example picture that the frequency band is band 13. (According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to find the tower
Note: Please take screenshots at this stage.

For ios

Dial 3001#12345#
Follow the instructions, and take the screenshots as required.

Find the cell tower

Enter cellmapper.net
Choose your own carrier and band here.
Then enter the coordinate of where you are trying to install the signal booster, and press the Enter key.
(In fact when you open Cellmapper, the map on the right will automatically locate your area if you’ve given the site permission to access your location. If you found tower sites not even displayed on the map, it might be because the app intercepts the locations for security reasons.)
The map on the right will jump to the location, then you can scroll the mouse pulley, zoom it out, and you will see the tower near the location. It would be better to take a screenshot of this page to guide the following installing steps. Should you have any questions, please contact our tech support.
Note: If you need help finding the tower, please contact our tech support and provide your carrier, band, and screenshots taken in the last steps.

Determine the outdoor antenna’s position

The outdoor antenna is usually placed at one of the 4 ends of the roof.
Please choose the position according to the tower’s location. Make sure there are no barriers between the antenna and the tower.

Step 4 Connect the outdoor antenna with the booster

Step 5 Adjust and fix the Outdoor Antenna

Adjust the outdoor antenna

Notes:

Have your outdoor antenna pointed to the cell tower you found before and observe the reading on the app. Adjust the outdoor antenna accordingly.
Try to get the highest possible output power for each band and try to make 2-3 gauges turn green.
You can either observe the signal meter value (full output power is the best) or the signal description (Super is the best).
The full output power for 4k Plus Pro is 10dbm. And the full gain is 65dB.
- The full output power for 10k Plus Pro is 12dbm.
- And the full gain is 68dB.

Fix the outdoor antenna direction when you get the best output power

Step 6 Install the booster and the cables
Since there’s a built-in indoor antenna in 4K/10K Plus Pro, the booster shall be installed as a panel antenna. Please have your booster pointed to the area you would like to cover with a signal.

Step 7 Signal quality test

You could do the following:

First make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
Do speed tests with the booster on and off, and make a comparison.
Check if the number of signal bars increases.
Make a phone call or send messages and check if the voice and streaming are better.

Step 8 Connect the indoor antenna with the booster

Notes:

There’s a built-in indoor antenna in the booster.
The indoor 2 port is reserved to cover more rooms, then you can buy another antenna kit to access it. But it’s worth noting that the booster’s built-in antenna will be disabled once connected to this port.

Step 9 Adjust the indoor antenna

Have your indoor antenna pointed to the area you would like to cover with the signal.

Notes:

It would be best if you could make the outdoor antenna and the two indoor antennas face opposite directions.
For 4K Plus Pro, please make sure the gain reaches about 60 dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers.
For 10K Plus Pro, please make sure the gain reaches about 65 dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers.

Step 10 Signal quality test

You could do the following:

First make sure the signal gauge value is unchanged from that during the outdoor antenna installation.
Do speed tests with the booster on and off, and make a comparison.
Check if the number of signal bars increases.
Make a phone call or send messages and check if the voice and streaming are better.

Step 11 Fix the booster and indoor panel antenna

Fix the booster with the provided expansion bolt and hook. Mount the signal booster in a dry and cool area, and it shall be easily accessible for maintenance.

Fix the indoor antenna with the provided expansion bolt and hook.

Regular Problems and 1 normal status

If the booster is working normally, no further adjustment is required.

4K Plus Pro

OVERLOAD

Alarm light quick blinking green or red

| ****

Outdoor signal is too strong

| ****

Have your outdoor antenna pointed slightly away from the cell tower

CELL800| <60dB| >=8dBm
PCS1900| <60dB| >=8dBm
AWS2100| <60dB| >=8dBm
LOOP BACK

ISO light blinking green or red

| ****

Inadequate separation of the indoor and outdoor antennas

| ****

1、Increase vertical and horizontal distance.

2、Make the outdoor antenna and indoor antennas face opposite directions.

3、Add barriers(e.g. walls)

CELL800| <60dB| <8dBm
PCS1900| <60dB| <8dBm
AWS2100| <60dB| <8dBm
POOR SIGNAL

LTE700

| ****

| ****

–/NEGATIVE

| ****

Alarm light and ISO light solid green

| ****

Input signal is too weak

| 1、Try adjusting the outdoor antenna to the best direction 2、Try adjusting the outdoor antenna to another cell tower 3、Try increasing the height of

the outdoor antenna and make

sure there are no barriers between the tower and the outdoor antenna

Please try these solutions until the output power reaches or is over -5dBm.

CELL800

| ****

| ****

–/NEGATIVE

PCS1900

| ****

| ****

–/NEGATIVE

AWS2100

| ****

| ****

–/NEGATIVE

Normal but No Boosted Signal

LTE700

| ****

| ****

| | ****

1、The band is not supported

2、The Signal is from Other Carriers

| ****

Check the band you are using again. If it stays at band66,get into the ‘Detail’ / ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.

CELL800

| ****

| ****

| ****

Alarm light and ISO

| | | light solid green
| |
PCS1900| >=60dB| >=-5dBm|

AWS2100

| ****

| ****

|
NORMAL

Alarm light and ISO light solid green

| |
CELL800| >=60dB| >=-5dBm
PCS1900| >=60dB| >=-5dBm
AWS2100| >=60dB| >=-5dBm

10K Plus Pro

OVERLOAD

Alarm light quick blinking green or red

| ****

Outdoor signal is too strong

| ****

Have your outdoor antenna pointed slightly away from the cell tower

CELL800| <60dB| >=10dBm
PCS1900| <65dB| >=10dBm
AWS2100| <65dB| >=10dBm
LOOP BACK

ISO light blinking green or red

| ****

Inadequate separation of the indoor and outdoor antennas

| ****

1、Increase vertical and horizontal distance.

2、Make the outdoor antenna and indoor antennas face opposite directions.

3、Add barriers(e.g. walls)

CELL800| <60dB| <10dBm
PCS1900| <65dB| <10dBm
AWS2100| <65dB| <10dBm
POOR SIGNAL

LTE700

| ****

| ****

–/NEGATIVE

| ****

Alarm light and ISO light solid green

| ****

Input signal is too weak

| 1、Try adjusting the outdoor antenna to the best direction 2、Try adjusting the outdoor antenna to another cell tower 3、Try increasing the height of

the outdoor antenna and make

sure there are no barriers between the tower and the outdoor antenna

Please try these solutions until the output power reaches or is over -5dBm.

CELL800

| ****

| ****

–/NEGATIVE

PCS1900

| ****

| ****

–/NEGATIVE

AWS2100

| ****

| ****

–/NEGATIVE

Normal but No Boosted Signal

LTE700

| ****

| ****

| | ****

1、The band is not supported

2、The Signal is from Other Carriers

| ****

Check the band you are using again. If it stays at band66,get into the ‘Detail’ / ‘Setting’ of gagues on Signal Supervisor and switch off RF switch of AWS2100, then adjust the outdoor antenna again. It would be better if there are two persons and one can stay near the indoor antenna to check if the signal is boosted.

CELL800

| ****

| ****

| ****

Alarm light and ISO

| | | light solid green
| |
PCS1900| >=65dB| >=-5dBm|

AWS2100

| ****

| ****

|
NORMAL

Alarm light and ISO light solid green

| |
CELL800| >=60dB| >=-5dBm
PCS1900| >=65tdB| >=-5dBm
AWS2100| >=65 dB| >=-5dBm

Note:

Some customers have some misunderstandings about boosters, and we would like to clarify it here:
If you can’t even get a stable 1 bar outside the house or on the roof, then we suggest you return it as it won’t work in areas with very weak signal, the same is true of all boosters on the market.

Technical Specifications

Model No.	4K Plus	4K Plus Pro	10K Plus	10K Plus Pro
Working Band	Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4
UL Frequency Range(MHz)	698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755
DL Frequency Range(MHz)	728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155
Supported Standards	CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE, 5G