HiBoost Hi10-17 Consumer Mobile Signal Booster User Manual

User Manual 02P
HiBoost Hi10-17
HiBoost Consumer Mobile Signal Booster
Made By Huaptec

Preface

This user manual describes the design, installation, commissioning, and maintenance of Hiboost consumer mobile signal boosters. Please read the user manual carefully before installing and maintaining the boosters. The information in this manual is subject to change without prior notice.

Booster Model
The user manual can be used for the following models:Hi10-EGSM, Hi10-3S- I0T,Hi10-5S-10T,Hi13-LTE800,Hi13- EGSM,Hi1 3-DCS,Hi13-3G,Hi13-EW,Hi13-ED,Hi1 3 -3S-I0T,Hi1 3-3SL-10T,Hi1 3-55- 10T,Hi17-EW,Hi17-3S-10T,Hi1 7-3SL-10T,Hi1 7 -5S-10T,Hi10-EL800,Hi13-EL800,Hi 1 7-EL800, Hi10-55-BTW.

Glossary of Terms

(890-915MHz/935-960MHz),
WCDMA/UMTS900(880-915MHz/925-960MHz) networks
1800MHz| Available on GSM/LTE1800(1710-1785MHz/1805-1880MHz) networks
2100MHz| Available on 3G(WCDMA/UMTS2100) (1920-1980MHz/2110-2170MHz) networks
2600MHz| Available on LTE2600(2500-2570MHz/2620-2690MHz) network
RF| Radio Frequency
ATT| Attenuation
ALC| Automatic Level Control
AGE| Automatic Gain Control
MGC| Manual Gain Control
LNA| Low Noise Amplifier
PA| Power Amplifier
dB| Decibel
dBm| Decibels relative to 1 milliwatt
UL| Uplink
DL| Downlink
Hz| Hertz
MHz| Megahertz
RSSI| Received Signal Strength Indicator
NF| Noise Figure

You should follow the system requirements of mobile signal enhancement equipment, assure good grounding and lightning protection.

Safety Warnings

Booster’s power supply voltage should meet the standards of security requirements; any operation should be carried out only after cutting off the booster power in advance. Only the professionals are authorized for the operation.
Do not dismantle the booster, maintain or displace accessories by yourself. This way the equipment can be damaged and you can even get an electric shock.
Do not open the booster, touch the module of the booster, or open the cover of the module to touch the electronic component. The components will be damaged due to static electricity.
Keep away from heating equipment, because the booster will dissipate heat during working. And do not cover booster with anything that influences heat- dissipation.
The device has a plug connection, the socket must be close to the device and accessible.
During the transportation and storage process, the device should be protected against humidity, violent impact, and strong vibration.

Overview

Hiboost consumer boosters are designed to amplify a weak mobile signal indoors. The devices are bi-directional. The outdoor antenna receives the signal from the cell tower and transmits it to the signal

booster, booster amplifies the signal and the indoor antenna sends it to your mobile device.
Visa versa, the signal produced by your phone is also received by the indoor antenna, amplified by the booster, and then sent back to the cell tower through the outdoor antenna.

Standard Kit of Hiboost Consumer Mobile Signal Booster

Hi13-17 Dual Band 12V/3A
Hi10-17 Triple Band 12V/3A
Hi10-17 Quint Band 12V/3A| 1
3| Power Cord| European Standard Plug| 1
4| Plastic expansion bolt| Triple Band Φ
QuintBand Φ| 5
5| Tapping screw| Triple Band M425
Quint Band M425| 4
6| User Manual| | 1
7| Outdoor Antenna| N-Female| 1
8| Hiboost200 Low-loss Cable| 50 feet, N-male| 1
9| Whip antenna(only for Hi13 Single/Dual-band)| N-Female| 1
10| Indoor wideband panel antenna (only for Hi17 Dual-band)| N-Female| 1
11| Hiboost200 Low-loss Cable(only for Hi17 Dual-band)| 50 feet, N-male| 1

Optional Panel/Omni Kit for HiBoost Consumer Booster

Note: The outdoor and indoor antennas of the booster must be connected with the appropriate RF cables. The length of the cable or other accessories needed can vary according to the size and construction materials used in the building, outdoor signal strength, and layout of the structure. Please contact us for assistance in designing your system. If you need to add more indoor antennas or other accessories, please contact Huaptec Support Team at 044-20-32395808 or by e-mail at sales@huaptec.eu.

Feature

• Embedded CPU, a self-adaptive intelligent system very easy to use and install, better performance is guaranteed even under complicated and constantly changing RF environment conditions.
• ISO: Intelligent isolation processing to avoid self-oscillation, quite wide adjusting range to stabilize the signal strength/quality for clearer voice/ higher data throughput and avoid interference with mobile networks.
• ALC: Intelligent automatic level control, quite a wide adjusting range to stabilize the output power and improve the signal quality for clearer voice and higher data throughput.
• LCD Display: Displays ISO status, ALC status, RSSI status, actual gain, and downlink output power which makes booster installation and troubleshooting much easier.
• MGC: Manual gain control buttons to adjust the gain for both uplink and downlink independently, 31dB range.
• Excellent RF performance, larger coverage area, clearer voice, and higher data throughput.
• Elegant design, compact size, very low power consumption, and heat dissipation.
• Built-in indoor antenna (only for 35/3SU5S series).
• Bluetooth and Wi-Fi modules (only for 3S/3SU5S series).

Booster Ports’ Description

Single and Dual Band

1. LCD
2. LED indicators
3. Control buttons
4. Set
5. Outdoor antenna port
6. Indoor antenna port
7. Power connector

Triple and Quintuple Band

1. LCD
2. LED indicators
3. Control buttons
4. Indoor antenna port
5. Built-in antenna port
6. Set
7. Power connector
8. Outdoor antenna port
9. Wifi led
10. Bluetooth led

Hi10-35/55

1. Alarm LED
2. Data LED
3. Will LED
4. Indoor antenna port
5. USB
6. Outdoor antenna port
7. Power connector

If you use these 5 ports to connect the external indoor antenna, you need to order one SMA-M to N-F adapter
LCD Introduction After the booster is on, gain and power will light up on the screen. “Band”- displays the working frequency. Find below the list of frequencies displayed corresponding to the supported networks.

“ULDB”” DLdB”- gain indication.
The displayed value shows real-time uplink and downlink gain.
“Power dBm”- power indication.
The displayed value shows real-time power. When the booster’s output power is 40dBm lower than the rated output power, the value will display “—“.
“ISO”- isolation alarm indication.
When the booster doesn’t have enough isolation between the outdoor and indoor antennas, the “ISO” is flashing. Press
the “SET” key and the LCD screen will display the “ISO” value showing the current affected band or bands. “ALC”- strong receiving power alarm indication. When the boosters receive a too strong signal from outside, output power gets overrated and “ALC” starts flashing. Press the “SET” key and the screen will turn on and show the affected band or bands

“OFF” – booster shut-down alarm indication.
When the LCD screen is in the “OFF” state and the booster shuts down, the LCD screen will be flashing.
When the LCD screen is “ON” and the booster shuts down, “OFF” is flashing.
Press the “SET” key and the screen will show the affected band or bands.
Control Button and Manual Gain Control (MGC)
There are 5 operation modes relative to the control keys:

• Press the “SET” key for more than 3 seconds
• Briefly press the “SET” key
• Briefly press the “DEC-” key
• Briefly press the “INC+” key
• Simultaneously press the “DEC-” and “INC+” keys for more than 3 seconds Since the booster has a self-adaptive smart automatic level control (ALC) and isolation gain processing (ISO), most of the time manual adjustments are not required to achieve good coverage. However, in some cases when the ALC or ISO are working at a very high rate to adjust the gain and the Alarm or ISO LED is flashing more than once a second, a manual adjustment might be required. When LCD is in the fixed display mode, press the “SET” key for more than 3 seconds. It will go into the “Gain Setting Mode” and make one of the gain values start to blink. ‘
• Press the “SET” key briefly, and the LCD will switch to the next gain value and it will start blinking. (Uplink or downlink gain for a different band).
• Press the “INC+” key once briefly and the gain will increase by ldB, Press “DEC-” once briefly and the gain value will be reduced by 1dB.
• Press the “SET” key for more than 3 seconds, and the LCD will return to the fixed display mode.

Note: When adjusting the gain manually, please ensure that the uplink gain is equal to or not less than 5dB compared with the configured downlink gain values. This avoids interference with the local cell tower network. When the LCD is in the fixed display mode, press the “DEC-” and “INC+” keys simultaneously for more than 3 seconds, the booster will reset the gain to the default manufacturer settings. When the LCD is in the alarm display mode, press the “SET” key and the LCD screen will turn on to help with troubleshooting and display the alarm indication showing the affected band or bands, press the “INC+” (or “DEC-“) key to switch to different pages. If none of the keys are pressed within 30 seconds, the display will return to the fixed display mode. If none of the control keys are pressed within 5 minutes, the LCD screen will turn off. Pressing any key will return the display to the fixed mode.

Installing Hiboost System

Before You Install

• Make sure you have sufficient cable length between the outdoor, indoor antennas and the booster in case you do have not a standard kit
• Make sure the place where you install the booster is close to one of the existing electrical outlets. It should also be well ventilated, away from excessive heat moisture, and direct sunlight.

Installation Overview

Easy Installation in 4 simple steps:

1. Find the strongest received signal for the location of the outdoor antenna.
2. Install the outdoor antenna on the roof to obtain the strongest downlink signal from the local cellular towers. It should also be as far away as possible from where you plan to place the indoor antenna (vertical separation is more important than horizontal separation).
3. Install the indoor antennas where you want to improve the signal level.
4. Mount the booster, connect the cables from the outdoor antenna and indoor antenna at the designated ports and connect the booster to the AC supply (make sure all the cables are connected before applying power).

Booster System Installation Examples

1. Outdoor wide band Directional antenna

2. 50ft (15.2m) Hiboost200 low-loss cable

3. HiBoost booster with built-in antenna

4. Outdoor wide band Directional antenna

5. 50ft (15.2m) Hiboost200 low-loss cable

6. You can add an indoor panel/Omni antenna and 50ft (15.2 m) Hiboost200 low-loss cable to extend the coverage

7. Outdoor Wide Band Directional Antenna

8. 50ft (15.2m) Hiboost200 Low-loss Cable

9. You can add an indoor panel/Omni antenna with the SMA to N connector to connect 50ft (15.2 m) Hiboost200 low-loss cable to extend the coverage (the built-in antenna will be automatically disabled)

Step 1. Install the Outdoor Antenna
1.1 How to find the location with the strongest received signal

The booster’s main function is to improve a weak RF signal inside a house, office or any other indoor area. The received outdoor downlink signal strength directly affects the efficiency of the indoor coverage. That is why it is crucially important to install the outdoor antenna in a location where signal reception is the strongest and point it towards the nearest cell tower. Here are three methods that can help find the strongest downlink signal from the local towers:

1. Use the LCD display on the HiBoost amplifier that shows the downlink output power on each band, We highly recommend using this method as it is generally rather accurate.
2. Use a mobile phone that shows signal bars (the least accurate method).
3. Use the Signal Supervisor App to display output power and gain per band (for 3S/ 35L/ 5S only)

LCD Display Method
Connect the outdoor antenna to the booster’s outdoor port. Fix the outdoor antenna on the roof of the building and point it to the nearest cell tower. Then have a look at the gain and output power values displayed on the LCD display.
The outdoor antenna receives the strongest signal when the booster’s downlink output power reaches its highest level on each band. The booster’s LCD display shows the gain and output power. The output power can be checked below Power dBm” on the LCD display. Remark: when ALC shows up flashing, it means the receiving signal power is stronger than the system needs it. It is recommended to change the outdoor antenna position unless the ALC alarm disappears. Or you can leave it as it is to let the booster self-adjust automatically. However when ALC is flashing, and the displayed gain is more than 30dB and less than the rated gain value, try to adjust the outdoor antenna to decrease the receiving power.
Mobile Phone Method
You can use your smartphone to test a signal strength near the window or on the top of the building. A number of bars on the network indicator will define the approximate strength of the received signal. Normally the roof of the building is the best place to receive the strongest signal. As shown on the graph below, you need to test the signal in 5 points from A to E, and select a place with the best signal strength for outdoor antenna installation. It is recommended to use a mobile app that can display a signal level since it is more accurate than checking signal bars.
Signal Supervisor method (only for 35 / 3SL / 5S series)
Connect your booster with your smartphone through the Signal Supervisor application. Temporarily fix the outdoor antenna on the roof and check the output power and gain values on your mobile phone. Turn the antenna slowly until the application shows maximum power. Once this is achieved, the current location is the best to maximize the performance of your amplifier.
Attention: for Hi13 models of the 35 / 3SL / 5S Series the output power is 13dBm, the maximum output gain is 65dB. For Hi 17 models of 3S / 3SL / 5S Series power amplifiers, the output power is 17dbm, the maximum gain is 65dB.
1.2 Install the Outdoor Antenna in the location with the strongest received signal.
IMPORTANT: Test the signal 3 times in the desired location before installing the outdoor antenna. It will help ensure the best booster performance.
In most cases, the outdoor wide-band panel antenna is the best choice. You can also choose an outdoor wideband directional antenna as an option.
Pole mounting is recommended for your convenience.

Note: Wrap waterproof tape around the connectors between the outdoor antenna and feeder line to avoid water or another kind of damage.
Step 2. Install the Indoor Antenna
If you choose the product’s built-in antenna to cover your place, no indoor antenna installation is required. If you need to extend the booster’s coverage area, you can add an external indoor panel antenna. Install the indoor panel antenna as shown in the graph below.
If you have an indoor omni ceiling antenna, the best place to install is the center of your house. Install the Omni ceiling antenna as shown on the graph below.

NOTE: the required distance between the indoor and outdoor antennas is 10-15 m.
Step 3. Install the Mobile Signal Booster

1. Select the location near a power supply on a wall.

2. Mount the booster with the screws included into the kit as shown on the graph below.

3. Connect the outdoor antenna cable to the booster connector marked as “outdoor”. Tighten the connection by hand or with a wrench.

4. Connect the indoor antenna cables to the booster connector marked as “indoor”. Tighten the connection by hand or with a wrench.

5. Connect the AC power cord to the signal booster, then connect the plug to the electrical outlet to power the booster.
   Note: the required booster mounting distance above the floor is 1-1,8 m. If it’s necessary to install multiple indoor antennas solution, please contact us, We will provide you with a professional installation plan.

Step 4. Booster Commissioning
The booster has an intelligent startup system, booster commissioning is an automatic process able to guarantee optimal system performance. As soon as you finish the booster system installation, plug it into a power supply to start the booster. It will start working and checking the receiving signal strength and the isolation to ensure the best system performance. The automatic adjustment will take about 3-5 seconds. After the booster starts working, check the coverage. If the signal has improved throughout your home/office, the booster commissioning is completed.
In case the coverage is not enough, please check the following issues.
1. The rated output power is reached, but the coverage is not enough or the signal in some areas has not improved:

• Check whether the indoor antenna is installed correctly or not, try to change the antenna position to improve coverage.
• Check if it is necessary to adjust the direction of the indoor antenna.
• Check whether it is necessary to add more indoor antennas since the obstructions (thick walls, reinforced fences, natural barriers like hills, mountains, etc.) block the signal. 2. The rated output power is not reached.
• Change the position or direction of the outdoor antenna to get a stronger receiving signal and higher output power (Not necessarily to reach the rated value as long as the coverage is enough).
• Check the LCD display. If the current gain is less than the rated value and “ISO” is flashing, it means the gain is reduced by the ISO function for not having enough isolation.

More about “ISO” legend indication
ISO status indicates if the booster has enough isolation between the outdoor and indoor antennas in order to avoid loopback or so-called self- oscillation. HiBoost is equipped with a smart AGC function to avoid interference with mobile networks. “ISO” flashing on the LCD display means that the ISO function is working great and self-oscillation has been eliminated.

needed.
Flashing but actual gain is not more than 30dB and less than rated gain.| Slight loop back or self-oscillation.| No action is needed.
Flashing but actual gain is more than 30dB.| Deep loop back or self- oscillation.| Please check the Troubleshooting section to get solutions.

More about the “ALC” legend indication
ALC indicates the strength of receiving the power of the booster. Flashing ALC means that the booster has strong receiving power.

coverage, leave it as it is if it’s good. Please check the Troubleshooting section to get solutions if coverage is not good.
Flashing but current gain is not more than 30 dB and less than rated gain.| Full output power| Working properly.
Flashing but actual gain is more than 30dB.| Tool strong receiving signal.| Working properly, but the signal is too strong. Please check the Troubleshooting section to get solutions.

More about LCD indication:

leave it as it is if its good; Please check the Troubleshooting section to get solutions if coverage is not good.
“OFF” status
Flashing LCD screen| Severe loopback or self-oscillation or output power is heavily over rated which leads to booster break down.| Not working properly. Please check the Troubleshooting section to get a solutions.

When the ISO or ALC indicators are flashing, please check the ISO and Alarm LED colors. ISO LED flashing means that the ISO function is working well and self-oscillation has been eliminated. ISO LED will remain “Green” or will be “Slow Flashing Green’. Note: This improvement won’t increase the coverage, but is mandatory to avoid causing interference to local carriers’ cell site towers.

properly. Check coverage. Leave it as is if its good.
Quick Flashing Red| Severe loopback or self-oscillation| Please check the Troubleshooting section to get a solution if coverage is not good.
OFF| The booster auto shuts off for protection due to very severe self- oscillation.| Not working properly. Please check theTroubleshooting section to get a solution.

Alarm LED: Indicates the strength of the received signal from the cell tower. A flashing Alarm means that the booster is receiving a strong signal on one or more bands. Alarm LED shall remain “Green” or “Slow Flashing Green”. Slow flashing green indicates that everything is working well and the booster is working at nearly the optimum output power to achieve the best possible coverage.

leave it as it is; if coverage is not good, increase the receiving signal level.
Slow Flashing Green| Full output power| Working properly.
Quick Flashing Green| Output power is too high.| Not working properly. Check coverage, leave it as it is if its good; actions must be taken if coverage is not good or you don’t feel comfortable about Alarm LED quick flashing green.
Quick Flashing Red| The booster automatically shuts off for protection from excessive downlink signals from the tower.| Not working properly, actions must be taken.

Troubleshooting

The booster’s power is on but the phone is not connected to the network and still cannot communicate with the signal.| Try to fasten the connections between the different parts of the system. Change the direction of the donor antenna or its installation position.
Good downlink signal with poor communication quality.| The power is on but the coverage is not good.
Check if there is interference. Consult the operator if the signal source base station works well.| Check “ISO”, “ALC” or other LCD or LED indications. Take the actions mentioned below.

Eliminate flashing ISO legend and quick flashing green, quick flashing red ISO LED problems:

1. Adjust the outdoor antenna direction, keeping it away from the indoor antenna. Restart the booster.
2. Increase the vertical or horizontal distance between the outdoor antenna and indoor antenna. Restart the booster.
3. Use barriers such as walls to increase the isolation.
4. Change the indoor antenna type to another one with a more directional pattern. Orient the indoor antenna and outdoor antenna so that they point in opposite directions.
5. Reduce the booster’s downlink gain using manual gain control. Keep the uplink gain value and downlink gain value the same, then restart the booster.

Note: Uplink gain must be equal to or not less than 5dB below the downlink gain to avoid interference with the local carrier’s network.
Target: The ISO issues are solved when the ISO LED is “Green” or “Slow Flashing Green” or no flashing ISO legend.
Eliminate Flashing ALC legend and Quick Flashing Green, Quick Flashing Red Alarm LED problems:

1. Adjust the antennas’ direction or position to lower the downlink received signal level.
2. Slowly reduce the downlink gain using the Manual Gain Control.
3. If the above methods don’t work, reduce the booster’s gain with an external attenuator in line with the outdoor antenna or replace it with a lower gain antenna. Target: The overload issues are fixed when the Alarm LED is “Green” or “Slow Flashing Green” or no flashing ALC legend. Please note that a “Green” LED indication may result in a smaller coverage area. This can be improved by adjusting the outdoor antenna to receive a stronger signal.

Eliminate poor coverage problems when Power “—” legend on LCD and Alarm LED is Green:

1. If the signal has not been improved, please check below:

• The weak downlink signal leads to a low output signal level. Change the direction or position of the outdoor antenna. You may also try replacing the outdoor antenna with a higher gain antenna to increase the incoming signal.
• Check if it is necessary to add more indoor antennas. Barriers such as walls can block the signal indoors. You should also check the booster to make sure the power is maximized. Try installing more indoor antennas or replace the booster with one of a higher power.

2. f the signal in some part of the house/building hasn’t been improved, try the following:

• Check if the indoor antenna is installed correctly. Try moving the antenna position to improve the coverage.
• Try adjusting the direction of the indoor antenna.

Remark:

• When increasing the downlink gain make sure the isolation is adequate to prevent system oscillation.
  Note: The flashing ISO and Alarm status indicate that ISO and ALC functions are working properly and the problems of self-oscillation and strong downlink signals are fixed. In most cases, there is no need to take any additional measures except for deep self-oscillation or excessively strong signals from the cell tower. The self-adaptive ALC and isolation gain processing system automatically solve most problems.

Main Specifications

Product Warranty

60-Day Money-Back Guarantee All Hiboost products are protected by a 60-day money-back guarantee. If for any reason you’re not happy with the performance of the received booster kit, you can return it within the 60-day period and get your money back.
2-Year Warranty Hiboost mobile signal boosters are covered with a 2-year warranty. Haptic offers two options for the products under warranty: repair or replacement.
This warranty does not apply to HiBoost mobile signal boosters or kits that have been subjected to misuse, abuse, neglect, or mishandling and that have their physical or electronic properties altered or damaged. Failure to use a surge-protected AC power strip with at least a 1000 Joule rating will void your warranty.
All Hiboost products that are packaged with Hiboost accessory products are intended for use and resale as a single unit, and such product kits are required to be sold to the end-users or subsequent resellers as packaged.
For any questions or suggestions do not hesitate to contact Huaptec Support Team at 044-20-32395808 or by e-mail at sales@huaptec.eu.
Haptic Contact Details

Address:
5th FL, E BLDG, So good Science Park, Hangkong Road, Xixiang, Baoan, Shenzhen, China 518102| Address:
Herderstr. 94, 40721 Hilden, German y
Address:| 6210 N. Belt Line Rd., Ste. 110, Irving, TX, 75063
E-mail:tech@huaptec.com| Email: sales@huaptec.eu sales1@huaptec.eu sales2@huaptec.eu| E-mail:info@hiboostusa.com
Website:www.huaptec.com| Website:www.hiboost.com/eu/| Website:www.hiboost.com

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