HiBOOST C27G-5S-BTW-RV Travel 4G 2.0 RV Signal Booster User Manual
- June 6, 2024
- HiBOOST
Table of Contents
Travel 4G 2.0 RV Signal Booster
C27G-5S-BTW-RV
User Manual
Travel 4G 2.0 RV
Package Content
Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited by new FCC rules. Please contact FCC for details: 1 (888)-CALL-FCC
Introduction
Thanks again for purchasing a HiBoost Travel 4G 2.0 RV Booster. Our new and improved travel signal booster are precision-engineered products that improve cellular reception inside of vehicles.
HiBoost’s exclusive cloud-based Signal Supervisor mobile application allow users to monitor the live status of HiBoost cell phone signal boosters remotely from a mobile device anywhere at any time.
If there are any issues while installing a HiBoost cell phone signal booster,
please contact the HiBoost technical support team through the following
options:
24/7 Online Support: Create a ticket or chat via Signal Supervisor App
Phone: 972-870-5666 (M-F from 9 am – 5
pm)
Email: support@hiboostusa.com
Website: www.hiboost.com
How Signal Boosters Work
The system amplifies the signal from the nearest tower and retransmits the amplified signal to any type of cellular device in the car. Since it is a wide-band booster, it will boost 3G and 4G LTE signal for all US and Canadian carrier networks.
Pre-Installation Instructions
Hi Boost’s Travel 4G 2.0 RV vehicle booster unit and antennas must be
strategically placed in order to perform and provide maximum coverage.
The HiBoost Signal Supervisor app will allow users to communicate to the
Travel 4G RV signal booster via Bluetooth. It will also allow users to
communicate with the booster locally via Bluetooth connection. Once
registered, the user can remotely monitor the travel booster’s performance.
Note: Signal Supervisor enabled boosters must have access to a Bluetooth enabled device in order to connect to the booster.
Professional Installation Tips:
- For a fast and optimized installation, it is strongly recommended that users install HiBoost products using the Signal Supervisor mobile application
- Completely read the user manual and gather all necessary tools, material and accessories before installing the booster
- A “soft installation” is recommended before permanently mounting any equipment – this technique will simplify the installation process by allowing users to identify any potential installation issues beforehand
- The Signal Supervisor App integrates a tool that will help users locate the best location for the outdoor antenna
Installation – Signal Supervisor App
Before installing the Signal Supervisor App, please have the booster unit that
is powered on and nearby.
Note: Turn on the Bluetooth feature enabled before attempting to register
the booster to the mobile device.
Step 1: Download the Signal Supervisor App
- The application is available for download through Apple’s App Store or Google Play
Step 2: Create a New Account and Log-in
- Launch the app on your mobile device
- Select the HiBoost Server
- Log-in with an existing account create a new one
Step 3: Register the Booster by adding a device on the home menu
Go to My Devices > Add a Device
Step 4: Access the Quick Installation Guide after registering the
booster. You can also access the guide by following:
Go to My Devices > Select the Booster > Device Details> Quick Install
Guide Note: Bluetooth connections are limited to a range of only 30 feet. If
there are any issues installing the booster, please contact our technical
support team via the Online Support Chat.
Installation – Manual Method
Before beginning the installation, it is important that users survey and plan the layout of the vehicle booster system. Please review the following instructions before attempting to install this system.
1. Mount or place the indoor antenna somewhere near the front of the car’s dashboard and connect it to the booster
Note: Ensure that the front of the patch is facing in the direction where you would want signal to be distributed.
2. Mount the magnetic antenna to roof of the vehicle towards the rear end of the vehicle and connect it to the booster
3. Plug-in the DC power supply and power on the booster
Note: The booster will flash blue lights that will last for about 20 seconds while it is adjusting to the current network environment.
Troubleshooting Guide
For more information or technical support, please contact our team. Phone:
972-870-5666 (Mon-Fri, 9 am – 5 pm CST)
Email: support@hiboostusa.com
Website: www.hiboost.com
FCC and IC Statements
FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating
instruction for satisfying RF exposure compliance. This transmitter must not
be colocated or operating in conjunction with any other antenna or
transmitter.
IC RF EXPOSURE STATEMENT
The device is compliance with RF exposure limits. The minimum distance from
body to use the device is 20 CM.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and
have your provider’s consent. Most wireless providers consent to the use of
signal boosters. Some providers may not consent to the use of this device on
their network. If you a『e unsure, contact your provider.
In Canada BEFORE USE ou must meet all re uirements set out in ISED CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed least 20 cm (8 inches) from (迨
MUST NOT be installed within 20 cm of) any person.
You MUST cease operating this device immediately if requested by the FCC (Qr
ISED in Canada) or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be
inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location (i.e., may operate in a
fixed location only) for in-building use.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Re-orient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
- Consult the dealer or an experienced radio/TV technician for help
Changes or modifications not expressly approved by H iBoost could void the user’s authority to operate the equipment. For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options
FCC 27.S0(d)(4) Statement: Fixed, mobile, and portable (handheld) stations operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.
FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following links are the currently active contacts for booster registration
with U.S. wireless providers:
https://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
https://www.sprint.com/legal/fcc_boosters.html
https://www.verizonwireless.com/solutions-and-services/accessories/register
signal-booster/
https://support.t-mobile.com/docs/DOC-9827
https://securec45.securewebsession.com/attsignalbooster.com/
IC Statement: This device complies with Innovation, Science and Economic
Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/ NMB-3(B).
Please follow the link to access the CPC-2-1-05:
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
Technical Specifications
Return and Warranty Policies
30-Day Money-Back Guarantee: If for any reason the performance of any product is not acceptable, the product may be returned to the reseller within 30-day with proof of purchase. Please contact the HiBoost customer support.
3-Year Warranty: HiBoost signal boosters and kits are warranted for 3 yea『s.
HiBoost will repair or replace the unit and will cover the cost of delivery
for consumers located within the continental U.S and Canada.
Customers can choose to return the signal boosters and kits directly to the
manufacturer at the purchaser’s expense with a dated proof of purchase and a
Returned Material Authorization (RMA) number supplied by HiBoost. RMA numbers
may be obtained by contacting customer support at 972-870- 5666 or support
@hiboostusa.com
This warranty does not apply to any signal boosters or kits determined by
HiBoost to have been subjected to tampering, misuse, abuse, neglect, or
mishandling that alters or damages physical or electronic properties.
HiBoost is not liable for any Signal Supervisor application network
connectivity issues. The cell phone signal booster relies on a strong,
continuous and reliable connection to the internet in order to communicate
with the cell phone application. For all Signal Supervisor Application related
issues, please check your network strength and call our technical support.
All HiBoost products that are packaged with other HiBoost accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end-users or subsequent reseller as packaged.
HiBoost
Phone: 972-870-5666 (M-F from 9 am – 5
pm)
Email: support@hiboostusa.com
Website: www.hiboost.com