HiBOOST C27G-5S-BTW-RV Travel 4G 2.0 RV Signal Booster User Manual

: June 6, 2024
: HiBOOST

Table of Contents

Travel 4G 2.0 RV Signal Booster
HiBoost
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Travel 4G 2.0 RV Signal Booster

C27G-5S-BTW-RV

User Manual

Travel 4G 2.0 RV

Package Content

Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited by new FCC rules. Please contact FCC for details: 1 (888)-CALL-FCC

Introduction

Thanks again for purchasing a HiBoost Travel 4G 2.0 RV Booster. Our new and improved travel signal booster are precision-engineered products that improve cellular reception inside of vehicles.

HiBoost’s exclusive cloud-based Signal Supervisor mobile application allow users to monitor the live status of HiBoost cell phone signal boosters remotely from a mobile device anywhere at any time.

If there are any issues while installing a HiBoost cell phone signal booster, please contact the HiBoost technical support team through the following options:
24/7 Online Support: Create a ticket or chat via Signal Supervisor App
Phone: 972-870-5666 (M-F from 9 am – 5 pm)
Email: support@hiboostusa.com
Website: www.hiboost.com

How Signal Boosters Work

The system amplifies the signal from the nearest tower and retransmits the amplified signal to any type of cellular device in the car. Since it is a wide-band booster, it will boost 3G and 4G LTE signal for all US and Canadian carrier networks.

Pre-Installation Instructions

Hi Boost’s Travel 4G 2.0 RV vehicle booster unit and antennas must be strategically placed in order to perform and provide maximum coverage.
The HiBoost Signal Supervisor app will allow users to communicate to the Travel 4G RV signal booster via Bluetooth. It will also allow users to communicate with the booster locally via Bluetooth connection. Once registered, the user can remotely monitor the travel booster’s performance.

Note: Signal Supervisor enabled boosters must have access to a Bluetooth enabled device in order to connect to the booster.

Professional Installation Tips:

For a fast and optimized installation, it is strongly recommended that users install HiBoost products using the Signal Supervisor mobile application
Completely read the user manual and gather all necessary tools, material and accessories before installing the booster
A “soft installation” is recommended before permanently mounting any equipment – this technique will simplify the installation process by allowing users to identify any potential installation issues beforehand
The Signal Supervisor App integrates a tool that will help users locate the best location for the outdoor antenna

Installation – Signal Supervisor App

Before installing the Signal Supervisor App, please have the booster unit that is powered on and nearby.
Note: Turn on the Bluetooth feature enabled before attempting to register the booster to the mobile device.

Step 1: Download the Signal Supervisor App

The application is available for download through Apple’s App Store or Google Play

Step 2: Create a New Account and Log-in

Launch the app on your mobile device
Select the HiBoost Server
Log-in with an existing account create a new one

Step 3: Register the Booster by adding a device on the home menu
Go to My Devices > Add a Device
Step 4: Access the Quick Installation Guide after registering the booster. You can also access the guide by following:
Go to My Devices > Select the Booster > Device Details> Quick Install Guide Note: Bluetooth connections are limited to a range of only 30 feet. If there are any issues installing the booster, please contact our technical support team via the Online Support Chat.

Installation – Manual Method

Before beginning the installation, it is important that users survey and plan the layout of the vehicle booster system. Please review the following instructions before attempting to install this system.

1. Mount or place the indoor antenna somewhere near the front of the car’s dashboard and connect it to the booster

Note: Ensure that the front of the patch is facing in the direction where you would want signal to be distributed.

2. Mount the magnetic antenna to roof of the vehicle towards the rear end of the vehicle and connect it to the booster

3. Plug-in the DC power supply and power on the booster

Note: The booster will flash blue lights that will last for about 20 seconds while it is adjusting to the current network environment.

Troubleshooting Guide

For more information or technical support, please contact our team. Phone: 972-870-5666 (Mon-Fri, 9 am – 5 pm CST)
Email: support@hiboostusa.com
Website: www.hiboost.com

FCC and IC Statements

FCC RF EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instruction for satisfying RF exposure compliance. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

IC RF EXPOSURE STATEMENT
The device is compliance with RF exposure limits. The minimum distance from body to use the device is 20 CM.

This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you a『e unsure, contact your provider.
In Canada BEFORE USE ou must meet all re uirements set out in ISED CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed least 20 cm (8 inches) from (迨 MUST NOT be installed within 20 cm of) any person.
You MUST cease operating this device immediately if requested by the FCC (Qr ISED in Canada) or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location (i.e., may operate in a fixed location only) for in-building use.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Re-orient or relocate the receiving antenna.
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help

Changes or modifications not expressly approved by H iBoost could void the user’s authority to operate the equipment. For a complete list of antennas and cables approved for use with these boosters see Authorized Kitting Options

FCC 27.S0(d)(4) Statement: Fixed, mobile, and portable (handheld) stations operating in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.

FURTHER INFORMATION ON SIGNAL BOOSTER END-USE REGISTRATION
The following links are the currently active contacts for booster registration with U.S. wireless providers:
https://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp https://www.sprint.com/legal/fcc_boosters.html
https://www.verizonwireless.com/solutions-and-services/accessories/register signal-booster/

https://support.t-mobile.com/docs/DOC-9827
https://securec45.securewebsession.com/attsignalbooster.com/
IC Statement: This device complies with Innovation, Science and Economic Development Canada ICES-003 Compliance Label: CAN ICES-3 (B)/ NMB-3(B).
Please follow the link to access the CPC-2-1-05:
http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html

Technical Specifications

Return and Warranty Policies

30-Day Money-Back Guarantee: If for any reason the performance of any product is not acceptable, the product may be returned to the reseller within 30-day with proof of purchase. Please contact the HiBoost customer support.

3-Year Warranty: HiBoost signal boosters and kits are warranted for 3 yea『s. HiBoost will repair or replace the unit and will cover the cost of delivery for consumers located within the continental U.S and Canada.
Customers can choose to return the signal boosters and kits directly to the manufacturer at the purchaser’s expense with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by HiBoost. RMA numbers may be obtained by contacting customer support at 972-870- 5666 or support @hiboostusa.com

This warranty does not apply to any signal boosters or kits determined by HiBoost to have been subjected to tampering, misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
HiBoost is not liable for any Signal Supervisor application network connectivity issues. The cell phone signal booster relies on a strong, continuous and reliable connection to the internet in order to communicate with the cell phone application. For all Signal Supervisor Application related issues, please check your network strength and call our technical support.

All HiBoost products that are packaged with other HiBoost accessory products are intended for resale and used as a single integrated system. Such product kits are required to be sold to the end-users or subsequent reseller as packaged.