HP 16-x 16.1 inch Gaming Laptop PC User Guide

HP 16-x 16.1 inch Gaming Laptop PC

Product Information

Specifications

• First Edition: May 2023
• Document Part Number: N56372-001

Product Description

The product is a computer system manufactured by HP. It includes various features and components that are common to most models. However, please note that some features may not be available on your specific computer model.

Legal Information
The information provided in this guide is subject to change without notice. The warranties for HP products and services are only those set forth in the express warranty statements accompanying the products and services. HP shall not be liable for any technical or editorial errors or omissions contained herein.

Software Terms

By installing, copying, downloading, or using any preinstalled software product on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, you may return the entire unused product (hardware and software) within 14 days for a full refund, subject to the refund policy of your seller.

Safety Warning Notice
It is important to note that your computer includes Customer Self-Repair parts as well as parts that should only be accessed by an authorized service provider. Accessing parts described in the Removal and Replacement procedures for Customer Self-Repair parts may result in damage to the computer or voiding of your warranty.

Accessing User Guides

To access the latest user guides for your product, please visit http://www.hp.com/support. Follow the instructions to find your specific product and then select the Manuals section.

Packaging and Transporting Guidelines
Proper packaging and transporting of your computer is essential to ensure its safety during transit. For detailed guidelines on how to package and transport your computer, please refer to section 5 of the user manual.

Using Setup Utility (BIOS)
The Setup Utility, also known as the BIOS (Basic Input/Output System), provides access to various system settings and configurations. To learn how to use and navigate the Setup Utility, please refer to section 7 of the user manual.

Product Usage Instructions

Removal and Replacement Procedures for Customer Self-Repair
Parts

Customer Self-Repair parts are components that can be replaced
by the user without voiding the warranty. However, it is important
to follow the correct procedures to ensure proper installation and
avoid any damage to the computer. Please refer to section 5 of the
user manual for detailed instructions on how to remove and replace
Customer Self-Repair parts.

Removal and Replacement Procedures for Authorized Service
Provider Parts

Authorized Service Provider parts are components that should
only be accessed and replaced by an authorized service provider.
Attempting to replace these parts on your own may result in damage
to the computer or voiding of your warranty. For instructions on
how to properly remove and replace Authorized Service Provider
parts, please refer to section 6 of the user manual.

FAQ

Q: Where can I find the latest user guides for my HP product?
A: You can find the latest user guides for your HP product by visiting http://www.hp.com/support. Follow the instructions to locate your specific product and then select the Manuals section.

Q: Can I replace Customer Self-Repair parts on my own?
A: Yes, Customer Self-Repair parts can be replaced by the user without voiding the warranty. However, it is important to follow the removal and replacement procedures outlined in section 5 of the user manual to ensure proper installation and avoid any damage to the computer.

Q: Can I replace Authorized Service Provider parts on my own?
A: No, Authorized Service Provider parts should only be accessed and replaced by an authorized service provider. Attempting to replace these parts on your own may result in damage to the computer or voiding of your warranty. Please refer to section 6 of the user manual for instructions on how to properly remove and replace Authorized Service Provider parts.

Maintenance and Service Guide
SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

Legal information

© Copyright 2023 HP Development Company, L.P.
AMD, Freesync, Radeon, and Ryzen are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. MediaTek is a trademark of MediaTek Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. NVIDIA, GeForce RTX, and RTX are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. NVMe is a registered trademark of NVM Express. PCIe is a US registered trademark and/or service mark of PCI-SIG. RealtekTM is a trademark of Realtek Semiconductor Corporation. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA®) in the United States and other countries. Miracast and Wi-Fi are registered trademarks of Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2023
Document Part Number: N56372-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/ SmodeFAQ.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user- accessible surface temperature limits defined by applicable safety standards.
iii

Important notice about Customer Self-Repair parts
Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: See “Removal and replacement procedures for Customer Self-Repair parts” for details. Accessing parts described in “Removal and replacement procedures for authorized service provider parts” can damage the computer or void your warranty.
iv Important notice about Customer Self-Repair parts

Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category

Description

Product Name

OMEN by HP 16.1 inch Gaming Laptop PC

Processor

Model numbers: 16-x0xxx CTO model number: 16z-x000 AMD® RyzenTM processors

AMD Ryzen 9 PRO 7940HS (4.0 GHz, up to 5.2 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 54 W)

AMD Ryzen 9 PRO 7940H (4.0 GHz, up to 5.2 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 45 W) AMD Ryzen 7 PRO 7840HS (3.8 GHz, up to 5.1 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 54 W) AMD Ryzen 7 PRO 7840H (3.8 GHz, up to 5.0 GHz AMD Boost Technology, 8 cores, 16 MB L3 cache, 45 W)

AMD Ryzen 5 PRO 7640HS (3.0 GHz, up to 5.0 GHz AMD Boost Technology, 6 cores, 16 MB L3 cache, 54 W)

Graphics controller

AMD Ryzen 5 PRO 7640H (4.3 GHz, up to 5.0 GHz AMD Boost Technology, 6 cores, 16 MB L3 cache, 45 W) Internal graphics AMD Radeon®

Discrete/hybrid graphics

NVIDIA® GeForce RTX® 4070 (80 W) NVIDIA GeForce RTX 4060 (80 W) NVIDIA GeForce RTX 4050 (80 W) NVIDIA GeForce RTX 3050 (60 W) Supports HD Decode, DX12, and HDMI® Supports MR compatible (60 Hz frame rate) Supports GPU Performance Scaling (GPS)

Supports VR

Supports Graphics Switcher Supports FreeSyncTM (internal and external) Supports MR-certified with Microsoft® logo badge (90 Hz frame rate)

Product description 1

Table 1-1 Product components and their descriptions (continued)

Category

Description

Display

40.9 cm (16.1 in), white light-emitting diode (WLED), antiglare, ultrawide viewing angle (UWVA)

Quad High Definition (QHD) (2560 × 1440), 100% sRGB, embedded DisplayPortTM (eDP) 1.4 without panel self-refresh (PSR), low blue light, 300 nits, 240 Hz

Full High Definition (FHD) (1920 × 1080), 100% sRGB, low blue light, eDP 1.4 without PSR, 300 nits, 165 Hz

FHD, 45% NTSC, eDP 1.3, 250 nits, 144 Hz

Memory

Two SODIMM slots, customer accessible and upgradeable, supporting up to 32 GB of RAM

DDR5-5600, 1.1 V, dual-channel support

Supports the following configurations:

32 GB (16 GB × 2)

Primary storage

16 GB (8 GB × 2) M.2 solid-state drive (PCIe®-4 × 4, 2280, non-volatile memory express (NVMe®), three-layer cell (TLC)

2 TB

1 TB

2 × 512 GB

512 GB

Audio

Audio brand: BANG and OLUFSEN

Dual speakers

Supports Far Field Cortana

Supports Alexa

Supports HP Audio Boost

Supports DTS X: Ultra

Video

HP True Vision FHD Camera – indicator LED, USB 2.0, HD BSI sensor, f2.0, 80° narrow field-of-view (NFOV)

1080p by 30 frames per second (fps)

Dual-array, digital microphone with appropriate beamforming software – echo cancellation, noise suppression

Wireless

Wireless Local Area Network (WLAN) with dual antennas (M.2 module/PCIe)

MediaTekTM RZ616 Wi-Fi® 6E Bluetooth® 5.3 AIM-T WLAN RealtekTM 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN Support for Miracast®

Support for Modern Standby (connected)

RJ-45 (network)

Integrated 10/100/1000 GbE LAN

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category

Description

Ports

Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 (network) jack

AC smart adapter plug

HDMI 2.1 supporting up to 8 K @ 60 Hz with HDCP 2.2

Full-feature models:

USB 3.2 Gen 1 Type-A port, right side; supports HP Sleep & Charge

USB 3.2 Gen 1 Type-A port, rear

USB 3.2 Gen2 Type-C® (2), supports:

– Display Port 1.4 out up to 4 K @ 60 Hz and HDMI 1.4 out with adapter

– Power delivery (65 W/100 W input [20 V @ 5A and 20 V @ 3.25A])

– Data transfer

– HDMI 2.1 output up to 4 K @ 60 Hz with HDCP 2.2 with adapter capable of HDMI 2.1

– HP Sleep & Charge

Limited-feature models:

USB 3.2 Gen 1 Type-A port (2), right side

USB 3.2 Gen 1 Type-A port, left side; supports HP Sleep & Charge

USB 3.2 Gen 1 Type-C®, left side, supports:

– Display Port 1.4 out up to 8 K @ 60 Hz and HDMI 1.4 out with adapter

– Power delivery (65 W/100 W input [20 V @ 5A and 20 V @ 3.25A])

– Data transfer

– HDMI 2.1 output up to 8 K @ 60 Hz with HDCP 2.2 with adapter capable of HDMI 2.1

– HP Sleep & Charge

Sensor

IR thermal sensor

Keyboard/pointing devices

Keyboard Backlit, 4-zone RGB lighting

Backlit, 4-zone RGB lighting, numeric keypad

Backlit, 1-zone lighting

Backlit, 1-zone lighting, numeric keypad

Clickpad with image sensor

Supports Microsoft® precision gestures

Supports modern trackpad gestures

Multitouch gestures enabled

Taps enabled as default

Product description 3

Table 1-1 Product components and their descriptions (continued)

Category

Description

Power requirements Battery

6 cell, 83 Whr

4 cell, 70 Whr

Long life

Fast charge

Smart AC adapter

280 W, 4.5 mm, standard, right angle, 3 pin

230 W, 4.5 mm, power correction factor (PFC), slim, right angle, 3 pin

200 W, 4.5 mm, PFC, slim, right angle, 3 pin

Power cord

C13, premium, 1.0 m (3.3 ft)

Security

Trusted Platform Module (TPM) 2.0

Camera privacy cover

Operating system

Windows® 11 Pro

Windows 11 Pro Education

Windows 11 Home – HP recommends Windows 11 Pro for Business

Windows 11 Home Single Language – HP recommends Windows 11 Pro for Business

Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing Agreement)

Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)

FreeDOS

Serviceability

AC adapter

Solid-state drive

Memory modules

4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Right side
Identify the components on the right side of the computer. NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and their descriptions

Component

Description

(1)

USB Type-C® port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer,

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

­ and ­

Connects a display device that has a USB Type-C connector, providing DisplayPortTM output.

(2)

USB ports (2)

Connect USB devices, provide high-speed data transfer, and (for select products) charge small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(3)

HDMI® port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High- Definition Multimedia Interface® (HDMI) device.

Getting to know your computer 5

Table 2-1 Right-side components and their descriptions (continued)

Component

Description

(4)

AC adapter and battery light

White: The AC adapter is connected and the battery is fully charged.

Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level.

Amber: The AC adapter is connected and the battery is charging.

Off: The battery is not charging.

(5)

Power connector

Connects an AC adapter.

(6)

Vent

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(7)

USB port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer,

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

Left side
Identify the components on the left side of the computer. NOTE: Refer to the illustration that most closely matches your computer.

Table 2-2 Left-side components and their descriptions

Component

(1)

RJ-45 (network) jack/status lights

Description Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network.

6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)

Component

Description

(2)

USB port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer,

and charges small devices (such as a smartphone), even

when the computer is off.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(3)

Vent (select products only)

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4)

Audio-out (headphone)/Audio-in

Connects optional powered stereo speakers, headphones,

(microphone) combo jack

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does

not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.

(5)

USB Type-C ports with HP Sleep and Charge Connect USB devices, provide high- speed data transfer, and

(2)

charge small devices (such as a smartphone), even when the

computer is off.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

­ and ­

Connect display devices that have a USB Type-C connector, providing DisplayPort output.

Display
The computer display can include essential components such as speakers, antennas, cameras, and microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety &

Display 7

Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.
Wake-on-voice (select products only)
Use the wake-on-voice feature to bring the computer out of the Sleep state quickly. To access the wake-on-voice settings, follow these steps: 1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei. 2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings
page, where you can select your wake-on-voice features. 3. Follow the on- screen instructions.
NOTE: Allow the XiaoWei app to continue running on the computer.

Table 2-3 Display components and their descriptions

Component

Description

(1)

Internal microphones (2)

Record sound.

(2)

Camera

Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

(3)

Camera privacy cover

By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera’s view. To use the camera, slide the camera privacy cover in the opposite direction to reveal the lens.

(4)

Camera light

On: The camera is in use.

8 Chapter 2 Getting to know your computer

Table 2-3 Display components and their descriptions (continued)

Component

Description

(5)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Choose a setting.
Turning on the touchpad Follow these steps to turn on the touchpad. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. 2. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.

Keyboard area 9

Table 2-4 Touchpad components and their descriptions

Component

(1)

Touchpad zone

(2)

Left touchpad button

(3)

Right touchpad button

Description
Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse.

Lights
Identify the lights on the computer. NOTE: Your computer might look slightly different from the following illustration.

10 Chapter 2 Getting to know your computer

Table 2-5 Lights and their descriptions

Component

(1)

Caps lock light

(2)

Mute light

(3)

Touchpad light

(4)

Power light

Description
On: Caps lock is on, which switches the key input to all capital letters.
On: Computer sound is off.
Off: Computer sound is on.
On: The touchpad is off.
Off: The touchpad is on.
On: The computer is on.
Blinking (select products only): The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unnecessary components.
Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.

Special keys
Identify the special keys. NOTE: Refer to the illustration that most closely matches your computer.

Special keys 11

Table 2-6 Special keys and their descriptions

Component

(1)

Action keys

(2)

esc key

(3)

fn key

(4)

Windows key

(5)

Windows application key

(6)

Power button

(7)

OMEN key

12 Chapter 2 Getting to know your computer

Description
Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys.
Displays system information when pressed in combination with the fn key.
Executes specific functions when pressed in combination with another key.
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Displays options for a selected object.

When the computer is off, press the button briefly to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep.
When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:

Right-click the Power icon

, and then select Power

and sleep settings.

Opens the OMEN Gaming Hub software.

See HP OMEN Gaming Hub on page 13 for more information.

Table 2-6 Special keys and their descriptions (continued)

Component

Description

(8)

Calculator key

Opens the calculator.

(9)

num lock key (select products only)

Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(10)

Integrated numeric keypad (select products A separate keypad to the right of the alphabet keyboard.

only)

When num lock is pressed, the keypad can be used like an

external numeric keypad.

NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

HP OMEN Gaming Hub
HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs.
To open HP OMEN Gaming Hub, select the Start button, select All apps, select OMEN Gaming Hub, and then follow the on-screen instructions.
­ or ­

Press the OMEN key

at the top-right side of the keyboard.

The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features:
NOTE: Some features are available on select products only.
Cam & Voice Enhancer: Improve your streaming quality with AI-powered video and audio effects and enhancements (NVIDIA® RTX® GPUs only).
System Vitals: Monitor the computer status and performance.
Undervolting: Adjust the voltage of the computer to use less power and decrease the amount of heat generated.
Light Studio: Coordinate your color scheme and easily sync your lighting effects across your OMEN devices.
Lighting: Customize the keyboard lighting.
Network Booster: View and adjust network priorities and settings.
Performance Control: Adjust the thermal temperature and power levels of your computer to improve performance.
Gaming Device Lighting and Macros: Configure the lighting and macro keys when an external supported gaming device is connected (select products only).
My Games: Locate and launch games from your library.
Graphics Switcher: Use Graphics Mode to switch between Hybrid or Discrete graphics.

HP OMEN Gaming Hub 13

Oasis Live: A virtual room for you and your friends to game together. Gallery: View and change your OMEN wallpaper backgrounds. Optimizer: Boost your game and clean up the clutter on your computer to optimize performance. Advanced PBO: Adjust the AMD® Advanced Precision Boost Overdrive settings to fine-tune the
power and performance of the AMD APU (selected models only). Help: Access “How to” information and frequently asked questions. NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard.
Rear
Identify the rear components. NOTE: Refer to the illustration that most closely matches your computer.

Table 2-7 Rear components and their descriptions

Component

(1)

Vents

(2)

Power connector

Description
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an AC adapter.
NOTE: To ensure that your computer operates at full performance and can charge the battery when using resource-intensive applications, use the AC adapter that ships with your computer. You can use an optional 100 W/20 V Type-C adapter or power bank when running light-load tasks. System-off charging is supported only when you use a 20 V Type-C adapter or power bank.

14 Chapter 2 Getting to know your computer

Table 2-7 Rear components and their descriptions (continued)

Component

Description

(3)

AC adapter and battery light

White: The AC adapter is connected and the

battery is fully charged.

Blinking amber: The AC adapter is disconnected and the battery has reached a low battery level.

Amber: The AC adapter is connected and the battery is charging.

Off: The battery is not charging.

(4)

RJ-45 (network) jack/status lights

Connects a network cable.

White: The network is connected.

Amber: Activity is occurring on the network.

(5)

HDMI port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High- Definition Multimedia Interface (HDMI) device.

(6)

USB SuperSpeed port

Connects a USB device, provides high-speed data

transfer, and (for select products) charges small

devices (such as a smartphone) when the computer is

on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

Bottom
Identify the bottom components.

Bottom 15

Table 2-8 Bottom components and their descriptions

Component

(1)

Speakers (2)

(2)

Vent

Description
Produce sound.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Service label–Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Table 2-9 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number

16 Chapter 2 Getting to know your computer

Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period

Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number

Table 2-12 Service label component Component Warranty period
Regulatory labels–Provide regulatory information about the computer.

Labels 17

Wireless certification labels–Provide information about optional wireless devices and the approval markings for the countries or regions where the devices have been approved for use.
18 Chapter 2 Getting to know your computer

3 Illustrated parts catalog
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
Illustrated parts catalog 19

Table 3-1 Computer major component descriptions and part numbers

Item

Component

Spare part number

(1)

Display assembly

NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page 22.

(2)

Top cover with keyboard (backlit)

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 71.

Aluminum, 4-zone lighting, numeric keypad

N56101-xx1

Aluminum, 4-zone lighting

N56102-xx1

Aluminum, 1-zone lighting, numeric keypad

N56103-xx1

Aluminum, 1-zone lighting

N56104-xx1

Plastic, 1-zone lighting, models with RTX 4xxx (80 W) graphics

N45350-xx1

Plastic, 4-zone lighting, models with RTX 4xxx (80 W) graphics

N45347-xx1

(3)

Touchpad

NOTE: The touchpad cable is available as spare part number N44747-001 for aluminum models and N44753-001 for plastic models.

Plastic

N44780-001

Aluminum

N44781-001

(4)

Speakers (left and right)

For use in plastic models

N44773-001

For use in aluminum models

N55265-001

Heat sink

(5)

For use in aluminum models with 80 W RTX 4xxx graphics and a Ryzen 9 PRO processor

N44893-001

(6)

For use in aluminum models with 60 W RTX 3xxx graphics

N44891-001

For use in aluminum models with 80 W RTX 4xxx graphics

N44892-001

For use in plastic models with 80 W RTX 4xxx graphics

N44894-001

(7)

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

AMD Ryzen 9 PRO 7940HS processor and RTX 4070 graphics, aluminum models

N44885-xx1

AMD Ryzen 7 PRO 7840HS processor and RTX 4070 graphics, aluminum models

N44884-xx1

AMD Ryzen 7 PRO 7840HS processor and RTX 4060 graphics, aluminum models

N44883-xx1

AMD Ryzen 7 PRO 7840HS processor and RTX 4050 graphics, aluminum models

N44882-xx1

AMD Ryzen 7 PRO 7840HS processor and RTX 3050 graphics, aluminum models

N44887-xx1

AMD Ryzen 7 PRO 7840HS processor and RTX 4060 graphics, plastic models

N44880-xx1

20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)

Item

Component

AMD Ryzen 7 PRO 7840HS processor and RTX 4050 graphics, plastic models

AMD Ryzen 5 PRO 7640HS processor and RTX 4050 graphics, aluminum models

AMD Ryzen 5 PRO 7640HS processor and RTX 3050 graphics, aluminum models

AMD Ryzen 5 PRO 7640HS processor and RTX 4050 graphics, plastic models

(8)

Battery

6 cell, 83 Whr

4 cell, 70 Whr

(9)

Memory module (DDR5-5600)

16 GB

8 GB

(10)

Solid-state drive

2 TB

1 TB

512 GB

(11)

Solid-state drive cover

(12)

WLAN module

NOTE: WLAN Mylar is available as spare part number N10779-001.

Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN

Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN

(13)

Bottom cover

For use in 80 W plastic models

For use in 80 W aluminum models

For use in 60 W aluminum models

(14)

USB board

NOTE: The USB board cable is available as spare part number N44749-001 for use in aluminum models and N44750-001 for use in plastic models.

For use in plastic models

For use in aluminum models

(15)

Audio board

NOTE: The audio board cable is available as spare part number N44748-001 for use in aluminum models and N44746-001 for use in plastic models.

For use in plastic models

For use in aluminum models

(16)

RJ-45 (network) jack door

Spare part number N44879-xx1 N44881-xx1 N44886-xx1 N44878-xx1
M41711-005 M39179-005
N38627-001 N37792-001
M52027-001 M16560-001 M17436-001 not available as a spare part
M53366-005 N19618-005
N44768-001 N44769-001 N55686-001
N44782-001 N44895-001
N44733-001 N44734-001

Computer major components 21

Table 3-1 Computer major component descriptions and part numbers (continued)

Item

Component

For use in plastic models

For use in aluminum models

(17)

IR sensor board

NOTE: The IR sensor board cable is available as spare part number N44745-001.

(18)

Power connector and cable

(19)

Fan kit, 80 W (models with RTX 4xxx graphics) (includes both processor and graphics fan)

For use in aluminum models

For use in plastic models

(20)

Fan kit, 60 W (models with RTX 3xxx graphics) (includes both processor and graphics fan)

For use in aluminum models

Hall sensor

NOTE: The hall sensor cable is available as spare part number N44752-001.

• not illustrated

Spare part number N44785-001 N44786-001 N44756-001
N44736-001
N44737-001 N44738-001
N44741-001 N44755-001

Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.

22 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers

Item Component

(1)

Bezel (includes display adhesive)

Aluminum

Plastic

(2)

Camera module (includes rubber and display and bezel adhesive)

(3)

Display panel (includes display and bezel adhesive)

FHD, 250 nits

FHD, 300 nits

QHD, 300 nits

(4)

Display hinges (includes left and right hinges and hinge cap rubber inserts; includes display

and bezel adhesive)

Spare part number
N44757-001 N44758-001 N44735-001
N44826-001 N44827-001 N44828-001 N44765-001

Display assembly subcomponents 23

Table 3-2 Display component descriptions and part numbers (continued)

Item Component

Spare part number

(5)

Display cable (includes camera cable and ambient light sensor cable; includes display

adhesive)

For use in aluminum models with a QHD display

N44761-001

For use in aluminum models with an FHD display

N44762-001

For use in plastic models with an FHD display

N44763-001

(6)

WLAN antenna kit (includes display adhesive)

For use in plastic models

N44730-001

For use in aluminum models

N44731-001

(7)

Display back cover (includes antennas; includes display adhesive)

For use in models with an FHD display

N44759-001

For use in models with an QHD display

N44923-001

Display hinge covers (left and right hinge covers and rubber inserts; includes display and bezel N44764-001

adhesive)

Adhesive Kit (includes panel and bezel adhesive)

N44766-001

*not illustrated

Miscellaneous parts

To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers
Component AC adapter (PFC) 280 W 230 W 200 W Backpack, HP Creator 16.1 inch USB External DVD+RW drive HDMI-to-VGA adapter USB-C®-to-HDMI 2.0 adapter USB-C -to-USB-A hub HP Elite USB-C Multi Port Hub USB-C-to-USB 3.0 adapter Adhesive kit (includes display rear cover adhesive and bezel adhesive) Screw Kit Power cord (C13, 1.0 m [3.3 ft], premium, straight)

Spare part number
M95376-001 N22367-001 N43500-001 N24321-001 747080-001 701943-001 935325-001 916838-001 L39572-001 814618-001 N44766-001 N44770-001

24 Chapter 3 Illustrated parts catalog

Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component For use in Australia For use in Denmark For use in Europe For use in India For use in Israel For use in Italy and Chile For use in Japan For use in North America For use in the People’s Republic of China For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in Thailand (bundle) For use in the United Kingdom

Spare part number L22339-001 L22334-001 L22333-001 L22343-001 L22335-001 L22103-001 L22344-001 L22331-001 L22341-001 L22337-001 L22340-001 L22336-001 L22342-001 L22338-001 M85413-001 L22332-001

Miscellaneous parts 25

4 Removal and replacement procedures preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures: Tweezers Nonconductive, nonmarking pry tool Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
26 Chapter 4 Removal and replacement procedures preliminary requirements

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock- proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or
speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of
protective packaging, and label the package “FRAGILE.”
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines
described in Personal grounding methods and equipment on page 28. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Follow these static electricity guidelines: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases.
Electrostatic discharge information 27

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event

55%

40%

Walking across carpet

7,500 V

15,000 V

Walking across vinyl floor

3,000 V

5,000 V

Motions of bench worker

400 V

800 V

Removing dual in-line packages (DIPs) from plastic tube

400 V

700 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

Removing DIPs from polystyrene foam

3,500 V

5,000 V

Removing bubble pack from PCB (printed circuit board)

7,000 V

20,000 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

10% 35,000 V 12,000 V
6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V

NOTE: As little as 700 V of static electricity can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity.
The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components:
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their container.
Always be properly grounded when touching a sensitive component or assembly.
Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment
Using certain equipment can prevent static electricity damage to electronic components.
Wrist straps are flexible straps with a maximum of 1 M ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
You can use heel straps, toe straps, and boot straps at standing workstations. These straps are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 M ±10% resistance between the operator and ground.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-2 Static shielding protection levels Static shielding protection levels Method Antistatic plastic Carbon-loaded plastic Metallized laminate

Voltage 1,500 7,500
15,000

Grounding the work area

To prevent static damage at the work area, follow these precautions: Cover the work surface with approved static-dissipative material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment
HP recommends certain materials and equipment to prevent static electricity: Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of 1 M ±10% resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing 1 M ±10% resistance Material handling packages

Grounding the work area 29

Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. 1. Start HP Easy Clean in one of the following ways:
Select the Start menu, and then select HP Easy Clean. ­ or ­
Select the HP Easy Clean icon in the taskbar. ­ or ­
Select Start, and then select the HP Easy Clean tile. 2. Now that your device is disabled for a short period, see Removing dirt and debris from your
computer on page 30 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 31 for guidelines to help prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer. For computers with wood veneer, see Caring for wood veneer (select products only) on page 32. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
30 Chapter 4 Removal and replacement procedures preliminary requirements

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 31 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 30, Caring for wood veneer (select products only) on page 32, or both, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex- sensitive) when cleaning the surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
Cleaning your computer with a disinfectant 31

4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal. Clean the wood with a dry, static-free microfiber cloth or chamois. Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents. Do not expose the wood to sun or moisture for long periods of time. If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. Avoid contact with any substance that might dye or discolor the wood. Avoid contact with sharp objects or rough surfaces that might scratch the wood. See Removing dirt and debris from your computer on page 30 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 31 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
32 Chapter 4 Removal and replacement procedures preliminary requirements

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Accessing support information

To find the HP support that you need, use this information.

Table 4-3 Support information locations

Service consideration

Path to access information

Records of reported failure incidents stored on the computer

Windows®:
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS Event Log:

1. Press the power button.

2. Immediately and repeatedly press esc when the power button light turns white.

NOTE: If you do not press esc at the appropriate time, you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility.

3. Press f10 to enter the BIOS setup.

4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log.

– or –

(On consumer products) Under the Main tab, select System Log.

Post-operating system failures are logged in the Event Viewer.

1. Turn on the computer and allow the operating system to open.

2. Select the search icon in the taskbar.

Technical bulletins

3. Type Event Viewer, and then press enter. 4. Select the log from the left panel. Details display in the right panel. ChromeTM: 1. Go to support.google.com/chrome. 2. Search collect Chrome device logs. To locate technical bulletins: 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, or product name to go to the
product support page. 5. Select Advisories to view technical bulletins.

Accessing support information 33

Table 4-3 Support information locations (continued)

Service consideration

Path to access information

Repair professionals

To locate repair professionals:

1. Go to www.hp.com.

2. Place the cursor over Support resources to display more options.

3. Select Authorized service providers.

Component and diagnosis information, failure detection, and required action

To locate diagnosis information and actions: 1. Go to http://www.hp.com/go/techcenter/pcdiags.

2. Select Get Support.

3. Near the bottom of the window, select Notebook PCs, and then select your location.

34 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self- Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine whether Customer Self-Repair is supported in your location.

Component replacement procedures
To remove and replace computer components, use these procedures.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Make special note of each screw size and location during removal and replacement.

Preparation for disassembly
To remove and replace computer components, use these procedures:
See Removal and replacement procedures preliminary requirements on page 26 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Solid-state drive
To remove the solid-state drive, use this procedure and illustration. Table 5-1 Solid-state drive descriptions and part numbers
Description 2 TB 1 TB 512 GB

Spare part number M52027-001 M16560-001 M17436-001

Before removing the solid-state drive, follow these steps:

Removal and replacement procedures for Customer Self-Repair parts 35

1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the solid-state drive: NOTE: Full-feature models can have two solid- state drives. Limited-feature models have one solidstate drive. 1. Remove the two Phillips M2.0 × 2.5 screws (1), and then pull the drive assembly out of the slot (2).
2. Pull the bracket off the top of the drive (1). 3. Lift the top of the drive up slightly, and then pull the drive out of the bottom bracket (2).
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

When installing a solid-state drive, first replace the bottom shield drive, install the solid-state drive, and then replace the top bracket.
Be sure a thermal pad is installed on the bottom side of the top bracket.

NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.

Memory modules
To remove the memory modules, use this procedure and illustration. Table 5-2 Memory module descriptions and part numbers
Description Memory module (DDR5-5600) 16 GB 8 GB

Spare part number
N38627-001 N37792-001

Before removing the memory, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). If you are replacing a memory module, remove the existing memory module: 1. Lift the protective Mylar that covers the memory modules. 2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

Memory modules 37

To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: 1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the
slot at an angle until it is seated (2). 2. Press down on the module until the side retention clips snap into place (3).
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for authorized service provider parts

This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Only an authorized service provider should access the components described in this chapter. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

Component replacement procedures
To remove and replace computer components, use the procedures described in this section.

NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Make special note of each screw size and location during removal and replacement.

Preparation for disassembly
To remove and replace computer components, use these procedures:
For initial safety procedures, see Removal and replacement procedures preliminary requirements on page 26.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Bottom cover
To remove the bottom cover, use this procedure and illustration. Table 6-1 Bottom cover description and part number
Description Bottom cover for use in 80 W plastic models Bottom cover for use in 80 W aluminum models Bottom cover for use in 60 W aluminum models RJ-45 door for use in plastic models RJ-45 door for use in aluminum models

Spare part number N44768-001 N44769-001 N55686-001 N44785-001 N44786-001

Removal and replacement procedures for authorized service provider parts 39

Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover: 1. Remove the two Phillips M2.5 × 6.0 screws (1) and the six Phillips M2.5 × 3.0 screws (2) that secure
the bottom cover to the computer.
2. Open the computer and position it with the display on the table. 3. Push the top cover just below the keyboard (1) to release the bottom cover, and then insert a tool (2)
into the gap to remove the cover (3).
40 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. To remove the RJ-45 door from the bottom cover, remove the two Phillips M2.0 × 3.6 screws (1), remove the bracket (2) and spring (3), and then remove the door (4).

NOTE: On full-feature models, the RJ-45 door is on the back of the computer.

To replace the bottom cover, reverse the removal procedures.

Battery
To remove the battery, use this procedure and illustration. Table 6-2 Battery description and part number
Description 6 cell, 83 Whr 4 cell, 70 Whr

Spare part number M41711-005 M39179-005

WARNING! To avoid personal injury and damage to the product:
Do not puncture, twist, or crack the battery.
Do not cause an external puncture or rupture to the battery. Punctures and ruptures can cause a short inside the battery, which can result in battery thermal runaway.
Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might puncture the battery.
Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case. These actions can apply undue force on the battery.
Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins, which can cause shorting across the connectors.
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).
2. Remove the bottom cover (see Bottom cover on page 39).

Battery 41

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the six Phillips M2.0 × 4.5 screws (2) that secure the battery to the computer.
3. Remove the battery (3).

To install the battery, reverse the removal procedures.
WLAN module, limited-feature models
To remove the WLAN module, use this procedure and illustration. Table 6-3 WLAN module descriptions and part numbers
Description Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN WLAN Mylar

Spare part number M53366-005 N19618-005 N10779-001

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (see Preparation for disassembly on page 39).

42 Chapter 6 Removal and replacement procedures for authorized service provider parts

2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the WLAN module: 1. Remove the Mylar protector that covers the antennas (1). 2. Carefully disconnect the antenna cables from the module (2). 3. Remove the Phillips M2.0 × 2.5 screw (3). 4. Pull the module out of the socket to remove it (4).

5. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.

To install the WLAN module, reverse this procedure.

WLAN module, limited-feature models 43

WLAN module, full-feature models
To remove the WLAN module, use this procedure and illustration. Table 6-4 WLAN module descriptions and part numbers
Description Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN Realtek 8852CE Wi-Fi 6E Bluetooth 5.3 WLAN WLAN Mylar

Spare part number M53366-005 N19618-005 N10779-001

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the WLAN module: 1. Remove the Mylar protector that covers the antennas (1). 2. Carefully disconnect the antenna cables from the module (2). 3. Remove the Phillips M2.0 × 2.5 screw (3). 4. Pull the module out of the socket to remove it (4).

44 Chapter 6 Removal and replacement procedures for authorized service provider parts

5. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.

To install the WLAN module, reverse this procedure.
Speakers
To remove the speakers, use this procedure and illustration. Table 6-5 Speaker description and part number
Description For use in plastic models For use in aluminum models

Spare part number N44773-001 N55265-001

Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Remove the battery (see Battery on page 41). 4. On limited-feature models, remove the solid-state drive (see Solid-state drive on page 35). Remove the speakers: 1. Disconnect the speaker cable from the system board (1). 2. Remove the speaker cable from the clips along the bottom of the computer (2). 3. Remove the two broadhead Phillips M1.6 × 3.0 screws (3) that secure each speaker to the computer.

Speakers 45

4. Remove the speakers from the computer (4) .
NOTE: When removing the speakers, make note of the location of the rubber isolators (5). The absence of or damage to these isolators can result in degraded speaker performance.

To install the speakers, reverse this procedure.
Fans, limited-feature models
To remove the fans, use this procedure and illustration. Table 6-6 Fan descriptions and part numbers
Description Fan kit, 80 W (models with RTX 4xxx graphics) (includes both fans)

Spare part number N44738-001

Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the fans: 1. Disconnect the fan cables from the system board (1). 2. Remove the three Phillips M2.0 × 3.5 screws (2) that secure each fan to the computer.

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Remove the fans (3).

To install the fans, reverse this procedure.
USB board, full-feature models
To remove the USB board, use this procedure and illustration. Table 6-7 USB board description and part number
Description USB board for use in aluminum models USB board cable for use in aluminum models

Spare part number N44895-001 N44749-001

Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the USB board: 1. Disconnect the cable from the ZIF connector (1) on the USB board. 2. Remove the two Phillips M2.0 × 3.5 screws (2) that secure the board to the computer.

USB board, full-feature models 47

3. Remove the board (3).

To install the USB board, reverse this procedure.
Heat sink assembly
To remove the heat sink assembly, use this procedure and illustration. Table 6-8 Heat sink description and part number
Description For use in aluminum models with 80 W RTX 4xxx graphics and a Ryzen 9 PRO processor For use in aluminum models with 60 W RTX 3xxx graphics For use in aluminum models with 80 W RTX 4xxx graphics For use in plastic models with 80 W RTX 4xxx graphics

Spare part number N44893-001 N44891-001 N44892-001 N44894-001

NOTE: You do not have to remove the heat sink before you remove the system board. Before removing the heat sink assembly, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the heat sink assembly: 1. In the order indicated on the heat sink, loosen the seven captive Phillips screws (1). 2. Remove the heat sink (2).
Models with 80 W RTX 4xxx graphics and A9 processors

48 Chapter 6 Removal and replacement procedures for authorized service provider parts

Models with 80 W RTX 4xxx graphics Models with 60 W RTX 3xxx graphics

To install the heat sink, reverse this procedure.

Heat sink assembly 49

USB board, limited-feature models
To remove the USB board, use this procedure and illustration. Table 6-9 USB board description and part number
Description USB board USB board cable

Spare part number N44782-001 N44750-001

Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Remove the battery (see Battery on page 41). 4. Remove the fans (see Fans, limited-feature models on page 46). Remove the USB board: 1. Remove the two Phillips M2.0 × 3.5 screws (1) that secure the board to the computer. 2. Lift and turn the board upside down (2). 3. Disconnect the cable from the ZIF connector (3) on the bottom of the board.

To install the USB board, reverse this procedure.
System board with heat sink
To remove the system board with heat sink, use these procedures and illustrations.
50 Chapter 6 Removal and replacement procedures for authorized service provider parts

Table 6-10 System board descriptions and part numbers Description All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system AMD Ryzen 9 PRO 7940HS processor and RTX 4070 graphics, aluminum models AMD Ryzen 7 PRO 7840HS processor and RTX 4070 graphics, aluminum models AMD Ryzen 7 PRO 7840HS processor and RTX 4060 graphics, aluminum models AMD Ryzen 7 PRO 7840HS processor and RTX 4050 graphics, aluminum models AMD Ryzen 7 PRO 7840HS processor and RTX 3050 graphics, aluminum models AMD Ryzen 7 PRO 7840HS processor and RTX 4060 graphics, plastic models AMD Ryzen 7 PRO 7840HS processor and RTX 4050 graphics, plastic models AMD Ryzen 5 PRO 7640HS processor and RTX 4050 graphics, aluminum models AMD Ryzen 5 PRO 7640HS processor and RTX 3050 graphics, aluminum models AMD Ryzen 5 PRO 7640HS processor and RTX 4050 graphics, plastic models

Spare part number
N44885-xx1 N44884-xx1 N44883-xx1 N44882-xx1 N44887-xx1 N44880-xx1 N44879-xx1 N44881-xx1 N44886-xx1 N44878-xx1

NOTE: You do not have to remove the heat sink before you remove the system board.
Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Remove the battery (see Battery on page 41). When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: Solid-state drive (see Solid- state drive on page 35). Memory modules (see Memory modules on page 37). WLAN module (see WLAN module, limited-feature models on page 42). Full-feature models Remove the system board from full-feature models: 1. Disconnect the following cables from the system board:
IR sensor board (1) Display cable (2) (ZIF) Speaker cable (3) Audio board cable (ZIF) (4)

System board with heat sink 51

Left fan cable (5) Touchpad cable (ZIF) (6) Keyboard cable (ZIF) (7) Right fan cable (8) Wireless antenna cables from the WLAN module (9) Four-zone backlight cable (ZIF) (10) USB board cable (ZIF) (11)
2. Remove the nine Phillips M2.0 × 3.5 screws from the system board.
3. Lift the right side of the system board (1), and then pull the system board to the right to remove it (2). The bracket at the top of the system board might separate from the board (3) when you remove it.
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Limited-feature models Remove the system board from limited-feature models: 1. Disconnect the following cables from the system board:
Display cable (ZIF) (1) IR board cable (ZIF) (2) USB/RJ-45 board cable (3) Audio board cable (ZIF) (4) Left fan cable (5) Wireless antenna cables from the WLAN module (6) Keyboard cable (7) Right fan cable (8) Touchpad cable (ZIF) (9) Four-zone backlight cable (ZIF) (10) Power connector cable (ZIF) (11) One-zone backlight cable (ZIF) (12)
System board with heat sink 53

2. Remove the 11 Phillips M2.0 × 3.5 screws from the system board. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Lift the right side of the system board (1), and then pull the system board to the right to remove it (2). The USB port bracket might separate from the board (3) when you remove it.
4. If you are replacing the system board, you must remove the heat sink from the old system board and install it on the new system board. The following illustrations show replacement thermal material locations. NOTE: The heat sink comes with thermal material preapplied. You only need to replace thermal material when the heat sink is reused. The thermal pad should be reusable. Thoroughly clean and replace the thermal paste and gel from the surfaces on the system board components each time the heat sink is removed. The thermal pads are reusable. Be sure that gray thermal grease (1), white thermal gel (gap filler) (2), and thermal pads (3) are installed on the system board as shown in the following illustrations. Full-feature models with the following 80 W graphics cards: RTX 4080
Full-feature models with the following 80 W graphics card: RTX 4050/4060/4070
System board with heat sink 55

Full-feature models with a 60 W graphics card
Thoroughly clean and replace the thermal paste from the surfaces on the system board components each time the heat sink is removed. The thermal pads are reusable. Be sure that gray thermal grease (1) and thermal gel (2) are installed on the system board as shown in the following illustration. Limited- feature models with an 80 W graphics card
To install the system board, reverse this procedure.
IR board
To remove the IR board, use this procedure and illustration. 56 Chapter 6 Removal and replacement procedures for authorized service provider parts

Table 6-11 IR board description and part number Description IR board IR board cable

Spare part number N44756-001 N44745-001

Before removing the IR board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Remove the battery (see Battery on page 41). 4. Remove the system board (see System board with heat sink on page 50). Remove the IR board: Remove the Phillips M2.0 × 2.0 screw that secures the board to the computer (1), and then remove the
board (2).

To install the IR board, reverse this procedure.
Audio board, full-feature models
To remove the audio board, use this procedure and illustration. Table 6-12 Audio board description and part number
Description Audio board Audio board cable

Spare part number N44734-001 N44748-001

Audio board, full-feature models 57

Before removing the audio board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Remove the battery (see Battery on page 41). 4. Remove the system board with heat sink (see System board with heat sink on page 50). Remove the audio board: 1. Disconnect the cable from the ZIF connector (1) on the audio board. 2. Remove the two Phillips M2.0 × 3.5 screws (2) that secure the board to the computer. 3. Lift back of board up, and then pull board into the computer to remove it (3).

To install the audio board, reverse this procedure.
Audio board, limited-feature models
To remove the audio board, use this procedure and illustration. Table 6-13 Audio board description and part number
Description Audio board Audio board cable

Spare part number N44733-001 N44746-001

Before removing the audio board, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39).

58 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Remove the battery (see Battery on page 41). 4. Remove the left speaker (see Speakers on page 45). Remove the audio board: 1. Remove the two Phillips M2.0 × 3.5 screws (1) that secure the board to the computer. 2. Lift back of board up, and then turn the board upside down (2). 3. Remove the tape from the connector on the bottom of the board (3). 4. Disconnect the cable from the ZIF connector (4) on the bottom of the board.

To install the audio board, reverse this procedure.
Touchpad
To remove the touchpad, use this procedure and illustration. Table 6-14 Touchpad description and part number
Description Touchpad for use in plastic models Touchpad for use in aluminum models Touchpad cable for use in plastic models Touchpad cable for use in aluminum models

Spare part number N44780-001 N44781-001 N44753-001 N44747-001

Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39).

Touchpad 59

3. Remove the battery (see Battery on page 41). Remove the touchpad: 1. Remove the four Phillips M2.0 × 2.5 screws (1) that secure the touchpad bracket to the computer,
and then remove the bracket (2).
2. Lift the bottom of the system board to access the screws at the top of the touchpad. You do not have to completely remove the system board. Remove all system board screws, disconnect the cables at the bottom and both sides of the system board, and then lift the system board up to access the touchpad screws. For more information, see System board with heat sink on page 50. NOTE: All the cables except for the rear side connected to the system board (including the WLAN antennas and fan cables) should be disconnected before lifting the system board.
3. Remove the tape from the connector on the touchpad (1), and then disconnect the touchpad cable (2) from the touchpad ZIF connector.
4. Lift the shielding off the top of the touchpad to allow access to the screws (3). 5. Remove the three Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer.
60 Chapter 6 Removal and replacement procedures for authorized service provider parts

6. Lift the top of the touchpad (5), and then pull it into the computer to remove it (6).

To install the touchpad, reverse this procedure.
Fans, full-feature models
To remove the fans, use this procedure and illustration. Table 6-15 Fan descriptions and part numbers
Description Fan kit, 80 W (models with RTX 4xxx graphics) (includes both fans) Fan kit, 60 W (models with RTX 3xxx graphics) (includes both fans)

Spare part number N44737-001 N44741-001

Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). 4. Remove the system board with heat sink (see System board with heat sink on page 50). Remove the fans: 1. Remove the three Phillips M2.0 × 3.5 screws (1) that secure each fan to the computer.

Fans, full-feature models 61

2. Remove the fans (2).

To install the fans, reverse this procedure.
Power connector, limited-feature models
To remove the power connector, use this procedure and illustration. Table 6-16 Power connector description and part number
Description Power connector

Spare part number N44736-001

Before removing the power connector, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). 4. Remove the system board with heat sink (see System board with heat sink on page 50). Remove the power connector: 1. Remove the four Phillips M2.5 × 3.0 screws (1) from the hinge bracket. 2. Remove the bracket (2).
The screws and bracket also secure the right display hinge. 3. Disconnect the cable from the system board (3).

62 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. Remove the power connector and cable from the computer (4).
To install the power connector, reverse this procedure.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 39). 2. Remove the bottom cover (see Bottom cover on page 39). 3. Disconnect the battery cable from the system board (see Battery on page 41). Remove the display assembly: NOTE: You can remove the bezel, display panel, and camera module without removing the entire display assembly from the computer. 1. You can remove the bezel with the display assembly connected to the computer. To remove the
bezel: a. Use your finger to release the bottom edge of the bezel (1) from the display assembly. b. From the outside of the bezel, release the top, left, and right edges of the bezel (2) from the
display assembly. c. Remove the display bezel (3) from the display assembly. IMPORTANT: To avoid damaging the panel, do not use a tool to release the inside of the bezel. You can use a tool only when you insert it from the outside of the top, left, and right sides of the bezel. Use your fingers to lift up on the bezel. Avoid pressing down on the panel during removal.
Display assembly 63

The bezel is available as spare part number N44757-001 in aluminum models and N44758-001 in plastic models.
2. To remove the display panel: a. At the bottom left and right corners of the display panel, insert tweezers into the hole at the end of the stretchable tape (1) that is installed under the left and right sides of the display panel. b. While turning the tweezers (2), wrap the tape around the tweezers as you continue to pull the tape (3) out from behind the display panel. c. Lift the panel off the display enclosure (4). NOTE: In this procedure, the display assembly will not be connected to the computer.
64 Chapter 6 Removal and replacement procedures for authorized service provider parts

d. Peel the conductive tape (1) off the connector cable. e. Peel the tape (2) off the connector on the back of the display panel. f. Lift the locking latch (3) from the connector. g. Pull the cable (4) out of the connector. h. Remove the conductive tape strip (5) from the connector.
NOTE: The number of pieces of tape that secure the cable to the connector can vary.
Display assembly 65

i. When installing a display panel, be sure to install the tape on the left and right sides of the display back cover as shown in the following illustration. Display panel tape is available as spare part number N44766-001.
Display panels are available as the following spare part numbers: N44826-001–FHD, 250 nits N44827-001–FHD, 300 nits N44828-001–QHD, 300 nits 3. To replace the camera module: a. Use to tool to detach the module (1) from the display back cover. The module is attached with double-sided adhesive. b. Disconnect the cable from the ZIF connector on the camera module (2), and then remove the module. The camera module is available as spare part number N44735-001.
66 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. You must remove the display assembly from the computer to remove the remaining components. Remove the wireless antenna cable from the clips along its routing path on the computer.
Full-feature models

Limited-feature models

Display assembly 67

5. Remove the Phillips M2.0 × 3.0 screw from each hinge cover (1), and then push from the inside of the hinges away from the computer to release them (2). Note that a rubber insert is inside the hinge covers. Hinge covers are available as spare part number N44764-001.
Before installing the hinge covers, be sure to place the two rubber pieces into the gaps on the reverse side of the top cover with keyboard as shown in the following illustration.
68 Chapter 6 Removal and replacement procedures for authorized service provider parts

6. Remove any Mylar that covers the screws. 7. Remove the four Phillips M2.5 × 3.0 screws (1) from each hinge. 8. Remove the metal brackets from each hinge (2). 9. Open the display to 45° to open the hinges (3). 10. Separate the display from the computer while pulling the hinges (4) and cables (5) out of the slots in
the computer.
11. To remove the hinges from the display back cover: a. Remove the three broadhead Phillips M2.0 × 2.5 screws (1) and Phillips M2.0 × 3.0 screw (2) that secure each hinge and bracket to the display back cover. Display assembly 69

b. Remove the hinges with brackets (3). The display hinges are available using spare part number N44765-001.
12. To remove the wireless antennas: a. Release the wireless antenna cables from the retention clips (1) along the top and side of the display back cover. b. Peel the wireless antennas off the display rear cover (2). The antennas are attached with double-sided adhesive. The wireless antennas are available using spare part number N44730-001 for plastic models and N44731-001 for aluminum models.
13. To remove the display cable: 70 Chapter 6 Removal and replacement procedures for authorized service provider parts

Peel the cable off the inside of the display rear cover and remove the cable from the retention clips at the bottom of the display rear cover.
The display cable is available as the following spare part numbers: N44761-001: For use in aluminum models with a QHD display N44762-001: For use in aluminum models with an FHD display N44763-001: For use in plastic models with an FHD display

To reassemble and replace the display assembly, reverse this procedure.

Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers with keyboards. The second table provides the country codes.

Table 6-17 Top cover with keyboard descriptions and part numbers

Description

Spare part number

Aluminum, 4-zone lighting, numeric keypad

N56101-xx1

Aluminum, 4-zone lighting Aluminum, 1-zone lighting, numeric keypad Aluminum, 1-zone lighting

N56102-xx1 N56103-xx1 N56104-xx1

Plastic, 1-zone lighting, models with RTX 4xxx (80 W) graphics

N45350-xx1

Plastic, 4-zone lighting, models with RTX 4xxx (80 W) graphics

N45347-xx1

Top cover with keyboard 71

Table 6-18 Spare part country codes

For use in country or region

Spare part For use in country or

number

region

Belgium

-A41

Hungary

Brazil

-201

Iceland

Bulgaria

-261

India

Chile

-161

Israel

Czech Republic/Slovakia -FL1

Italy

Denmark

-081

Japan

Denmark, Finland, and Norway

-DH1

The Netherlands

French Canada

-DB1

Northern Africa

Finland/Sweden

-B71

Norway

France

-051

Portugal

Germany

-041

Romania

Greece

-151

Russia

Spare part For use in country or

number

region

-211

Saudi Arabia

-DD1

Slovenia

-D61

South Korea

-BB1

Spain

-061

Switzerland

-291

Taiwan

-B31

Thailand

-FP1

Turkey

-091

Turkey-F

-131

Ukraine

-271

United Kingdom

-251

United States

Spare part number -171 -BA1 -AD1 -071 -BG1 -AB1 -281
-141 -541 -BD1 -031 -001

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7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Turn on or restart the computer and quickly press f10. ­ or ­ Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ­ or ­ Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications. Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 73).
Using Setup Utility (BIOS) 73

2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
In Windows, press ctrl+alt+s. To check for later BIOS versions, see Preparing for a BIOS update on page 74.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
­ or ­ Select the question mark icon in the taskbar.
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
74 Chapter 7 Using Setup Utility (BIOS)

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Installing a BIOS update 75

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 77.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
You have several options after you receive a failure ID:
Select Next to open the Event Automation Service (EAS) page, where you can log the case. Scan the QR code with your mobile device, which takes you to the EAS page, where you can log
the case.
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant:
1. Complete one of the following tasks:
Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics.
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3. Select Run hardware diagnostics, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu:
1. Select the Start button, and then select All apps. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics
version to download to your computer or a USB flash drive. The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then
type Microsoft Store in the search box. 2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) 77

1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or
number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select
the specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Unified Extensible Firmware Interface (UEFI) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 79.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem, complete one of these tasks: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the
failure ID code that appears on the next screen. The HP Customer Support – Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. Contact support, and provide the failure ID code.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
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a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 80.
b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software. NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System Information application. To disable fast boot: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Boot Options. 3. Clear Fast Boot. 4. Select Save Changes and Exit, and then select Yes. To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure. 1. From the Start menu, open the HP System Information Application or enter fn+esc. 2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart. IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer. NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) 79

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific
UEFI Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then run the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download Remote HP PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1. Go to http://www.hp.com/support.
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2. Select Software and Drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations. Set a schedule for running diagn

References

• Experience the Power of Windows 11 OS, Computers & Apps | Microsoft
• Laptop Computers, Desktops, Printers, Ink & Toner | HP® Official Site
• index | HP® Official Site
• HP PC Hardware Diagnostics | HP® Support
• hp.com/support
• Experience the Power of Windows 11 OS, Computers & Apps | Microsoft

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