ATEN CE820 HDBaseT 2.0 KVM Extender User Manual

ATEN CE820 HDBaseT 2.0 KVM Extender

Product Information

Specifications

• Model: CE820 / CE920
• Product Type: HDBaseT 2.0 KVM Extender

Product Usage Instructions

Installation

1. Ensure that all devices are powered off before installation.
2. Connect the transmitter unit to the source device using an HDMI cable.
3. Connect the receiver unit to the display device using an HDMI cable.
4. Connect the transmitter and receiver units using a CAT5e/6/7 cable.
5. Connect the USB devices to the USB ports on the transmitter and receiver units.
6. Connect the power adapters to both the transmitter and receiver units, and plug them into a power outlet.

Operation

1. Power on all devices connected to the extender.
2. The extender will automatically establish a connection between the transmitter and receiver units.
3. Use the provided remote control or front panel buttons to switch between video sources, adjust audio settings, or perform other operations.
4. For USB devices connected to the extender, they should be recognized and function as if directly connected to the computer.

Maintenance
To ensure optimal performance, follow these maintenance guidelines:

• Keep the extender units clean by wiping them with a soft, dry cloth.
• Avoid exposing the units to excessive heat, moisture, or direct sunlight.
• Regularly check and tighten all cable connections to prevent signal loss.
• Update the firmware of the extender units when necessary to access the latest features and improvements.

FAQ

• Q: How far can the extender transmit the signal?
  A: The extender can transmit the signal up to a distance of 100 meters using a CAT5e/6/7 cable.

• Q: Can I connect multiple source devices to the extender?
  A: No, the extender supports a one-to-one connection between a source device and a display device.

• Q: Do I need additional power adapters for the USB devices connected to the extender?
  A: No, the extender provides power to the USB devices through its USB ports.

• Q: How do I update the firmware of the extender units?
  A: Please refer to the firmware update instructions provided in the user manual or contact customer support for assistance.

Compliance Statements

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

• FCC Caution
  Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

• Warning
  Operation of this equipment in a residential environment could cause radio interference.

• Suggestion
  Shield twisted pair (STP) cables must be used with the unit to ensure compliance with FCC & CE standards.

KCC Statement

Industry Canada Statement
This Class A digital apparatus complies with Canadian TCES-003.

HDMI Trademark Statement
The terms HDMT, HDMT High-Definition Multimedia interface, and the HDMT Logo are trademarks or registered trademarks of HDMT Licensing Administrator, Inc.

RoHS
This product is RoHS compliant.

User Information

Online Registration
Be sure to register your product at our online support center
International http://www.aten.com

Telephone Support
For telephone support, call this number:

1-949-428-1111

User Notice

• All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer’s software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.
• The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. Tt is the responsibility of the user to correct such interference.
• The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERTFY THAT THE VOLTAGE SETTTNG TS CORRECT BEFORE USE

Product Information
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:

International http://www.aten.com

Package Contents

Check to make sure that all the components are in working order. Tf you encounter any problem, please contact your dealer.

CE820 USB HDMI HDBaseT 2.0 KVM Extender
CE820 Package Contents

• 1 CE820L USB HDMT HDBaseT 0 KVM Extender (Local Unit)
• 1 CE820R USB HDMT HDBaseT 0 KVM Extender (Remote Unit)
• 1 HDMT KVM cable set
• 2 power adapters
• 2 mounting kits
• 8 foot pads
• 1 user instructions

CE820L Package Contents

• 1 CE820L USB HDMT HDBaseT 0 KVM Extender (Local Unit)
• 1 HDMT KVM cable set
• 1 power adapter
• 1 mounting kit
• 4 foot pads
• 1 user instructions

CE820R Package Contents

• 1 CE820R USB HDMT HDBaseT 0 KVM Extender (Remote Unit)
• 1 power adapter
• 1 mounting kit
• 4 foot pads
• 1 user instructions

CE920 USB DisplayPort HDBaseT 2.0 KVM Extender
CE920 Package Contents

• 1 CE920L USB DisplayPort HDBaseT 0 KVM Extender (Local Unit)
• 1 CE920R USB DisplayPort HDBaseT 0 KVM Extender (Remote Unit)
• 1 microphone cable
• 1 speaker cable
• 1 USB Type-A to Type-B cable
• 1 DisplayPort cable
• 2 mounting kits
• 2 power adapters
• 1 user instructions

CE920L Package Contents

• 1 CE920L USB DisplayPort HDBaseT 0 KVM Extender (Local Unit)
• 1 microphone cable
• 1 speaker cable
• 1 USB Type-A to Type-B cable
• 1 DisplayPort cable
• 1 mounting kit
• 1 power adapter
• 1 user instructions

CE920R Package Contents

• 1 CE920R USB DisplayPort HDBaseT 0 KVM Extender (Remote Unit)
• 1 mounting kit
• 1 power adapter
• 1 user instructions

About this Manual

This User Manual is provided to help you get the most from your CE820/ CE920 HDBaseT 2.0 KVM Extender. Tt covers all aspects of installation, configuration, and operation. An overview of the information found in the manual is provided below.

1. Chapter 1, Introduction, introduces you to the CE820/CE920 units. Their purposes, features, and benefits are presented, and the functions of their panel components are described.
2. Chapter 2, Hardware Setup, describes the steps that are necessary to quickly and safely set up your CE820/CE920 units.
3. Chapter 3, Operation, explains the fundamental concepts involved in operating the CE820/CE920 units.

Appendix, provides specifications and other technical information regarding the CE820/CE920 units.

Note:

• Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or any connected
• The product may be updated, with features and functions added, improved or removed since the release of this manual. For an up-to-date user manual, visit http://www.aten.com/global/en

Conventions
This manual uses the following conventions:

• Monospaced    Indicates text that you should key n.
• Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together n the same bracket with a plus sign between them: [Ctrl+Alt].
• Numbered lists represent procedures with sequent al
• Bullet lists provide informant on, but do not involve sequent al
• Indicates select ng the opt on (on a menu or dialog box, for example), that comes For example, Start > Run means to open the Start menu, and then select Run.
• Indicates critical information.

Overview

• The CE820 / CE920 HDBaseT 2.0 KVM Extender can extend HDMT (CE820 only), DisplayPort (CE920 only), serial, Ethernet (for device supporting the Ethernet port only), and USB 2.0 signals up to 100 meters using a single Cat 5e/6/6a or ATEN 2L-2910 cable and HDBaseT technology. The HDBaseT 2.0 KVM Extender is equipped with USB connectors which allow you to extend signal transmission of any USB device. The USB functionality provides support for peripheral sharing, touch panel control and file transfers. The CE820 / CE920 ensures superior video quality with 4096 x 2160 resolutions so that you get the most out of your HDMT / DisplayPort-enabled displays.
• The CE820 / CE920 supports the HDBaseT™ 2.0 technology with which you can extend the KVM installation up to 150 meters @ 1080p and preserve high- quality video by enhancing bit error detection and correction to resist signal interference.
• The CE820 / CE920 allows access to a computer system from a remote console (USB keyboard, monitor, and mouse). Tt is perfect for use in any type of installation where you need to place the console where it is conveniently accessible, but you want the system equipment to reside in a safe location – away from the dust and dirt of the factory floor, or the harsh environmental influence of a construction site, for example. This allows users to deploy system equipment over large distances.
• The CE820 / CE920 is useful for control and security purposes, where you can have the system in a secure area with the console in the most convenient location for user access. This is ideal for managing highly confidential data systems.
• The CE820 / CE920 is ideal for transportation centers, medical facilities, and shopping malls, industrial kiosks and for syncing files and folders between computers. Setup is as easy as can be – simply connect the computer; run the Cat 5e/6/6a or ATEN 2L-2910 cable up to 100 meters to the remote unit of the CE820/CE920 and then plug the remote console into the remote unit of CE820 / CE920.

Features

• Supports HDBaseT™ 0 technology
  • Extends video (HDMT for CE820 and DisplayPort for CE920), audio, USB, RS-232, and Ethernet signals (for device supporting the Ethernet port only) via a single Cat6 / 6a cable or an ATEN 2L-2910 Cat 6 cable
  • Enhanced bit error detection and correction to resist signal interference during high-quality video transmissions
  • Status detection and LED indication for HDBaseT™ signal transmission on remote unit
• EDTD Buffer for smooth power-up and the highest quality display
• HDMT: 3D, Deep Color, 1080P, 4K (for CE820)
• HDCP 2 Compatible (for CE820)
• HDCP Compatible (for CE920)
• Long distance with superior video quality
  • HDBaseT™ Standard mode up to 4K @ 100 m (Cat 6/6a or ATEN 2L- 2910 Cat 6 cable)
  • HDBaseT™ Long-reach mode up to 1080P @ 150 m
• Long Reach mode switch – switches between HDBaseT™ Standard and Long Reach modes in a snap
• Supports individual 2-channel stereo audio for high-quality audio applications
• USB 0 full speed ports – ensures fast transmission speeds for peripherals
• Supports PC wakeup function via single pushbutton through RS-232 channel*
• Easy Installation Rack Mounting Kit
• Built-in 8KV / 15KV ESD protection (Contact voltage 8KV; Air voltage 15KV)
• Firmware upgradeable

Note: * The computer has to support Wake Up Ring for this function to work

Requirements

Consoles

• An HDMT monitor (CE820) or DisplayPort monitor (CE920) capable of the highest resolution you will be using on any computer in the
• A USB keyboard
• A USB mouse

Computers
The following equipment must be installed on each computer that is to be connected to the system:

• An HDMT port (for CE820 only)
• A DisplayPort port (for CE920 only)
• A USB port for the keyboard/mouse
• RS-232 serial port (optional)
• Microphone and speaker ports (optional)

Cables

• For optimal signal integrity, and reducing layout complexity, we strongly recommend that you use the high quality custom cables provided in the
• For more information about suitable Cat 5e/6/6a or ATEN 2L-2910 cables and setting up HDBaseT devices, refer to the ATEN HDBaseT lnstallation Guide.
• Maximum Cable Distances

CE820

CE920

Note: The maximum transmission distance using a Cat 5e/6/6a or ATEN 2L-2910 cable is 100m and 150m when Long Reach Mode is enabled

Components

CE820L Front and Rear View

local computer.
2| LEDs| Indicate the link and power status of the CE820L. For more details, see LED Display , page 21.
3| power jack| Receives the supplied power adapter.
4| HDBaseT output port| Receives a Cat 5eI6I6a cable or an ATEN 2L-2910 cable which connects to the CE820R un t.
5| Ethernet port|

• If there s a NOT APPLICALBE rubber plug inserted to this port, this port s not functional for the device.
• If there s no Ethernet port on the device, the Ethernet capability s not supported.
• For device support ng the Ethernet port, plug a Cat 5eI6I6a cable or an ATEN 2L-2910 cable which connects to the local computer.

6| HDMI input port| Receives the HDMI connect from the supplied KVM cable set which connects to the local computer.
7| USB Type-B port| Receives a USB connector from the supplied KVM cable set which connects to the local computer.
8| audio ports| Receive audio connectors from the supplied KVM cable set which connects to the local computer.
9| long reach mode switch| Put the switch to ON to enable the long reach mode to transmit HDMI signals up to 150m, at 1080p. For details, see Long Reach Mode , page 21.
No.| Component| Description
---|---|---
10| firmware upgrade switch| Th s function s reserved for ATEN Technical Support. If you would like to do a firmware upgrade yourself, please contact your dealer.

CE820R Front and Rear View

hardware software serial control device.
2| wake-up PC pushbutton| Press this button to remotely wake the computer on the local s de.
3| LEDs| The CE820R has three LEDs on its back panel to nd catties v deo out, link, and power status. For more details, see

LED Display , page 21.

4| power jack| Receives the supplied power adapter.
5| HDBaseT input port| Receives a Cat 5eI6I6a cable or an ATEN 2L-2910 cable which connects to the CE820L un t.
6| Ethernet port|

• If there s a NOT APPLICALBE rubber plug inserted to this port, this port s not functional for the device.
• If there s no Ethernet port on the device, the Ethernet capability s not supported.
• For device supporting the Ethernet port, plug a Cat 5eI6I 6a cable or an ATEN 2L-2910 cable which connects to a network switch.

7| HDMI output port| Receives an HDMI cable which connects to an HDMI mon tor.
8| console ports| Receive the console keyboard and mouse.
9| USB Type-A port| Receives a USB 2.0 device.
10| audio ports| Receive cables from the speaker (green) and microphone (pink).
11| long reach mode switch| Put the switch to ON to enable the long reach mode to transmit HDMI signals up to 150m, at 1080p. For details, see Long Reach Mode , page 21.
No.| Component| Description
---|---|---
12| firmware upgrade switch| This function s reserved for ATEN Technical Support. If you would like to do a firmware upgrade yourself, please contact your dealer.

CE920L Front and Rear View

local computer.
2| LEDs| Indicate the link and power status of the CE920L. For more details, see LED Display , page 21.
3| power jack| Receives the supplied power adapter.
4| HDBaseT output port| Receives a Cat 5eI6I6a cable or an ATEN 2L-2910 cable which connects to the CE920R un t.
5| Ethernet port|

• If there s a NOT APPLICALBE rubber plug inserted to this port, this port s not functional for the device.
• If there s no Ethernet port on the device, the Ethernet capability s not supported.
• For device support ng the Ethernet port, plug a Cat 5eI6I6a cable or an ATEN 2L-2910 cable which connects to the local computer.

6| DisplayPort input port| Receives the supplied DisplayPort cable which connects to the local computer.
7| USB Type-B port| Receives the supplied USB cable which connects to the local computer.
8| audio ports| Receive the supplied microphone and speaker cables which connect to the local computer.
9| long reach mode switch| Put the switch to ON to enable the long reach mode to transmit HDMI signals up to 150m, at 1080p. For details, see Long Reach Mode , page 21.
No.| Component| Description
---|---|---
10| firmware upgrade switch| Th s function s reserved for ATEN Technical Support. If you would like to do a firmware upgrade yourself, please contact your dealer.

CE920R Front and Rear View

hardware software serial control device.
2| wake-up PC pushbutton| Press this button to remotely wake the computer on the local s de.
3| LEDs| The CE920R has three LEDs on its back panel to nd cate

its v deo out, link, and power status. For more details, see

LED Display , page 21.

4| power jack| Receives the supplied power adapter.
5| HDBaseT input port| Receives a Cat 5eI6I6a cable or an ATEN 2L-2910 cable which connects to the CE920L un t.
6| Ethernet port|

• If there s a NOT APPLICALBE rubber plug inserted to this port, this port s not functional for the device.
• If there s no Ethernet port on the device, the Ethernet capability s not supported.
• For device support ng the Ethernet port, plug a Cat 5eI6I 6a cable or an ATEN 2L-2910 cable which connects to a network switch.

7| DisplayPort output port| Receives the supplied D splay Port cable which connects to a mon tor.
8| console ports| Receive the console keyboard and mouse.
9| USB Type-A port| Receives a USB 2.0 device.
10| audio ports| Receive cables from the speaker (green) and microphone (pink).
11| long reach mode switch| Put the switch to ON to enable the long reach mode to transmit HDMI signals up to 150m, at 1080p. For details, see Long Reach Mode , page 21.
No.| Component| Description
---|---|---
12| firmware upgrade switch| Th s function s reserved for ATEN Technical Support. If you would like to do a firmware upgrade yourself, please contact your dealer.

Chapter 2 Hardware Setup

1. Important safety information regarding the placement of this device is provided on page 23. Please review it before
2. Make sure that the power to all devices connected to the installation are turned You must unplug the power cords of any computers that have the Keyboard Power On function.

Stacking and Rack Mounting

Stacking
The CE820 / CE920 can be placed on any appropriate level surface that can safely support its weight plus the weight of its attached cables. To place or stack the CE820 / CE920, remove the backing material from the bottom of the rubber feet that came with this package, and stick them onto the switch’s bottom panel at the corners, as shown in the diagram, below:

Rack Mounting
For convenience and flexibility, the CE820 / CE920 can be mounted on system racks. To rack mount a unit, do the following:

1. Using the screws provided in the mounting kit, screw the mounting bracket into the top or bottom of the unit as shown in the diagram
2. Screw the bracket into any convenient location on the

Note: These screws are not provided. We recommend that you use M5 x 12 Phillips Type T cross, recessed type screws.

Optional Rack Mounting
The CE820 / CE920 can be mounted on 1U system racks using an optional rack mounting kit (VE-RMK1U). For detailed setup instruction, see VE-RMKJU installation Guide.

Installation

Grounding
To prevent damage to your installation it is important that all devices are properly grounded.

1. Use a grounding wire to ground both units by connecting one end of the wire to the grounding terminal, and the other end of the wire to a suitable grounded object
2. Make sure that the computer that connects to the local unit and the monitor that connects to the remote unit are also grounded

Setting Up

CE820
Before you proceed with the setup, make sure that all the equipment to be connected is powered off and then follow the procedure below to safely install your devices.

1. Connect the audio plugs of the supplied KVM cable set to the microphone and speaker ports on the Plug the other end of the cable into the microphone and speaker ports on the local computer.

2. Connect the USB connector of the supplied KVM cable set to the USB Type-B Port on the Plug the other end of the cable into a USB Type-A port on the local computer.

3. Connect the HDMT connector of the supplied KVM cable set to the HDMT input port on the Plug the other end of the cable into the HDMT port on the local computer.

4. Plug one end of a Cat 5e/6/6a or ATEN 2L-2910 cable into the HD BaseT output port on the CE820L, and the other end into the HDBaseT input port on the CE820R.

5. Plug one of the supplied power adapters into a power source; then plug the adapter’s power cable into the CE820L’s power jack.

6. Use an HDMT cable to connect the HDMT output port on the CE820R to your monitor.

7. Plug the USB devices (mouse, keyboard, peripherals, ), into their respective USB Type-A ports on the CE820R.

8. Plug the microphone and speakers, into their respective audio ports on the

9. To gain access to LAN or WAN, use an Ethernet cable to connect the Ethernet Port of the CE820L to the computer, and use another Ethernet cable to connect the Ethernet port of the CE820R to an Ethernet
   Note: This step is required for the device supporting the Ethernet port only.

10. Plug the second power adapter (supplied with this package) into a power source; then plug the adapter’s power cable into the CE820R’s power

11. To use the wake-up PC pushbutton, connect the RS-232 serial port on the CE820L to the local computer.

12. To bypass RS-232 serial data through the CE820 units, connect the RS-232 serial port on the CE820L to the local computer, as illustrated in step 11, and connect a hardware/software controller to the RS-232 serial port on the CE820R

13. If you want to extend the video up to 150 m with 1080p resolution, put the long reach mode switch to ON on either the CE820L or CE820R.

CE920
Before you proceed with the setup, make sure that all the equipment to be connected is powered off. Follow the installation diagram and instruction below to install the CE920 unit.

1. Plug one end of the supplied microphone cable to the rear of the CE920L, and the other to a local Do the same using the supplied speaker cable.

2. Connect the supplied USB cable to the USB Type-B Port on the CE920L, and the other end to a USB Type-A Port on the local computer.

3. Connect the supplied DisplayPort cable to the DisplayPort input port on the CE920L, and the other end to the local computer.

4. Plug one end of an Ethernet cable into the HDBaseT output port on the CE920L, and the other end into the HDBaseT input port on the

5. Plug the supplied power adapter into a power source, and then plug the adapter power cable into the power jack on the CE920L.

6. Use a DisplayPort cable to connect the DisplayPort output port on the CE920R to your monitor.

7. Plug USB devices (mouse, keyboard, ) into their respective USB ports on the CE920R.

8. Plug the microphone and speakers into their respective audio ports on the CE920R

9. To gain access LAN/WAN, use an Ethernet cable to connect the Ethernet port of the CE920L to the computer, and then use another Ethernet cable to connect the Ethernet port of the CE920R to a network switch.
   Note: This step is required for the device supporting the Ethernet port only

10. Plug the second adapter into a power source, and then plug the adapter’s power cable into the power jack on the CE920R.

11. To use the wake-up PC pushbutton, use an RS-232 serial cable to connect the RS-232 serial port on the CE920L to the local computer.

12. To bypass RS-232 serial data through the CE920 units, connect the RS-232 serial port on the CE920L to the local computer using an RS-232 serial cable, as illustrated in step 11, and then connect a hardware/software controller to the RS-232 serial port on the CE920R.

13. To extend video of 1080p up to 150m, put the long reach mode switch to ON on either the CE920L or CE920R.

Overview
This chapter provides information on LED indicators and how to use HDBaseT long reach mode.

LED Display
The local and remote units of CE820/CE920 have front panel LEDs to indicate their operating status, as shown in the table below:

s stable.
Off| The system detects a connect on issue between the local and remote CE820ICE920.
Flashes orange| The HDBaseT signal transmits on s unstable.
V deo Out| Lights orange| The v deo d splay normal and secured with HDCP.
Flashes orange| The v deo d splay s normal but not secured with HDCP.
Off| There s no v deo act v ty.

Note: The Video Out LEDs only available on the remote unit of CE820ICE920

Long Reach Mode
The long reach mode switch on the rear of the CE820/CE920 provides long- reach connectivity up to 150 m, and resolutions up to 1080p. To use this feature, put the long reach mode switch to ON on either the remote or the local unit of the CE820/CE920.

Safety Instructions

General

• Read all of these Save them for future reference.
• Follow all warnings and instructions marked on the
• This product is for indoor use
• Do not place the device on any unstable surface (cart, stand, table, ). If the device falls, serious damage will result.
• Do not use the device near
• Do not place the device near, or over, radiators or heat
• The device cabinet is provided with slots and openings to allow for adequate To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered.
• The device should never be placed on a soft surface (bed, sofa, rug, ) as this will block its ventilation openings. Likewise, the device should not be placed in a built in enclosure unless adequate ventilation has been provided.
• Never spill liquid of any kind on the
• Unplug the device from the wall outlet before Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
• The device should be operated from the type of power source indicated on the marking label. Tf you are not sure of the type of power available, consult your dealer or local power company.
• To prevent damage to your installation, it is important that all devices are properly grounded.
• Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped
• Position system cables and power cables carefully; Be sure that nothing rests on any cables.
• Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.
• Do not attempt to service the device Refer all servicing to qualified service personnel.
• Tf the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair.
  • The power cord or plug has become damaged or frayed.
  • Liquid has been spilled into the  device
  • The device has been exposed to rain or water
  • The device has been dropped, or the cabinet has been damaged
  • The device exhibits a distinct change in performance, indicating a need for service.
  • The device does not operate normally when the operating instructions are followed.
• Only adjust those controls that are covered in the operating Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.

Mounting

• Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
• Always load the rack from the bottom up, and load the heaviest item in the rack first.
• Make sure that the rack is level and stable before extending a device from the rack.
• Use caution when pressing the device rail release latches and sliding a device into or out of a rack; the slide rails can pinch your fingers.
• After a device is inserted into the rack, carefully extend the rail into a locking position, and then slide the device into the rack.
• Do not overload the AC supply branch circuit that provides power to the rack. The total rack load should not exceed 80 percent of the branch circuit
• Make sure that all equipment used on the rack – including power strips and other electrical connectors – is properly grounded.
• Ensure that proper airflow is provided to devices in the rack.
• Ensure that the operating ambient temperature of the rack environment does not exceed the maximum ambient temperature specified for the equipment by the manufacturer.
• Do not step on or stand on any device when servicing other devices in a rack.

Technical Support

International

• For online technical support – including troubleshooting, documentation, and software updates: http://eservice.aten.com
• For telephone support, see Telephone Support , page iv.

North America

http://www.aten-usa.comIsupport
Telephone Support| 1-888-999-ATEN exit 4988

When you contact us, please have the following information ready beforehand:

• Product model number, serial number, and date of purchase.
• Your computer configuration, including operating system, revision level, expansion cards, and software.
• Any error messages displayed at the time the error occurred
• The sequence of operations that led up to the error
• Any other information you feel may be of help

Specifications

Connectors

Console Ports| NIA|

• 1 x HDMI Female (Black) 3 x USB Type-A Female
• 1 x M n Stereo Jack Female (Green) 1 x M n Stereo Jack Female (Pink)
• 1 x RJ-45 Female (Black)
• Note: The RJ-45 ports s applicable and functional for device support ng the Ethernet port only.

---|---|---
KVM Ports|

• 1 x HDMI Female (Black)
• 1 x USB Type-B Female (White)
• 1 x M n Stereo Jack Female (Green) 1 x M n Stereo Jack Female (Pink)
• 1 x RJ-45 Female (Black)

Note: The RJ-45 ports inapplicable and functional for device support ng the Ethernet port only.

| NIA
RS-232| 1 x DB-9 Female (Black)| 1 x DB-9 Male (Black)
Power| 1 x DC Jack w th lock ng
Un t to Un t| 1 x RJ-45 Female (Black)

LEDs

Switches

Pushbuttons

• Up to 4K@90m (Cat 5e) I 100m (Cat 6I6aIATEN 2L-2910 Cat6) 1080P@100m (Cat 5eI6I6a)
• *4K supported: 4096 x 2160 I 3840 x 2160 @ 60Hz (4:2:0);
• 4096 x 2160 I 3840 x 2160 @ 30Hz (4:4:4)

Power Consumption| DC5V:2.87W:13BTU| DC5V:5.37W:40BTU

Environmental

Physical Properties

Connectors

Console Ports| NIA|

• 1 x DisplayPort Female (Black) 3 x USB Type-A Female
• 1 x M n Stereo Jack Female (Green) 1 x M n Stereo Jack Female (Pink)
• 1 x RJ-45 Female (Black)

Note: The RJ-45 ports s applicable and functional for device supporting the Ethernet port only.

---|---|---
KVM Ports|

• 1 x DisplayPort Female (Black) 1 x USB Type-B Female (White)
• 1 x M n Stereo Jack Female (Green) 1 x M n Stereo Jack Female (Pink)
• 1 x RJ-45 Female (Black)

Note: The RJ-45 ports s applicable and functional for device support ng the Ethernet port only.

| NIA
RS-232| 1 x DB-9 Female (Black)| 1 x DB-9 Male (Black)
Power| 1 x DC Jack with lock ng
Un t to Un t| 1 x RJ-45 Female (Black)

LEDs

Switches

Pushbuttons

• Up to 4K@90m (Cat 5e) I 100m (Cat 6I6a or ATEN 2L-2910 Cat6) 1080P@100m (Cat 5eI6I6a)
• *4K supported: 4096 x 2160 I 3840 x 2160 @ 30Hz (4:4:4) Up to 4K x 2K @ 30Hz for DisplayPort v1.1

Environmental

Physical Properties

Ethernet Capability List
Please refer to the table below to distinguish whether your CE820 / CE920 supports Ethernet port or not.

ATEN Standard Warranty Policy

Limited Hardware Warranty

ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD KVM switches. For UPS products, the device warranty is two [2] years but battery is one [year]. Select products are warranted for an additional year (see A+ Warranty for further details). Cables and accessories are not covered by the Standard Warranty.

What is covered by the Limited Hardware Warranty

• ATEN will provide a repair service, without charge, during the Warranty Period. If a product is detective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product. Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer. When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN.
• To learn more about our warranty policies, please visit our website: http://www.aten.com/global/en/legal/policies/warranty-policy/

© Copyr ght 2023 ATEN® Internat onal Co., Ltd.
Released: 2023-06-20
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of the r respective owners.

References

• eService System
• USA Location information - USA.com
• ATEN - Simply Better Connections | ATEN U.S.A.
• ATEN - Simply Better Connections | ATEN Corporate Headquarters
• ATEN - Simply Better Connections | ATEN Corporate Headquarters
• ATEN Product Warranty | ATEN Corporate Headquarters
• A+ Warranty | ATEN Corporate Headquarters
• LCD KVM Switches / Consoles | ATEN Corporate Headquarters

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