HIVE TRV Smart Heating Thermostatic Radiator Valve User Guide

HIVE TRV Smart Heating Thermostatic Radiator Valve

Why it might take a few days for your Hive Radiator Valves to settle in.

Jun 24, 2019•FAQ

Question

Why it might take a few days for your Hive Radiator Valves to settle in.

Answer

Why it might take a few days for your Hive Radiator Valves to settle in.

Summary:

While calibrating

• Your heating needs to be on. If you install your Hive Radiator Valve over the summer and your heating is off, that means it will start calibrating the next time you start heating your home again.
• You can still use your Hive Radiator Valves while they aren’t calibrated – it will just take a little longer for your radiator to warm up (30-60 mins rather than 5-15 mins).
• Want to speed up the process? There’s a special calibration cycle available in app version 10.15 onwards.
• To test that your Hive Radiator Valve is working while it calibrates, use the dial on the front to set it to a high temperature. The valve should open immediately.

Once calibrated

• Even when your Hive Radiator Valve is fully calibrated, it can take 5-15 minutes to fully open after getting a command from the app. This helps save battery life and avoids any temperature overshoots. So you stay as comfortable as possible.
• One more thing to remember: your radiator will only warm up if your heating is on!

Why it might take a few days for your Hive Radiator Valves to settle in

After installation, a Hive Radiator Valve needs to learn the optimum opening point of the valve body it’s attached to. It needs to do this so that it can manage room temperature consistently and so that it can make the batteries last as long as possible. This learning phase is known as “calibration”.

Different valve bodies can have very different opening points. When not calibrated, the Radiator Valve opens the valve very slowly in order to detect the opening point (when hot water starts to flow) accurately. This means it can take up to two hours for your radiator to warm up (though for most valve bodies, they’ll start to warm up within about 40 minutes, depending on the type and age of valve body). The app and Radiator Valve will both show the temperature you have selected, but the radiator may stay cold while the valve slowly opens.

This is standard and expected until the valve is calibrated.

How long does the calibration phase take?

This depends on how much your heating is on. In winter calibration is normally completed within a day or two, but in summer it can take much longer because heating systems are on less and rooms are much warmer. If your heating is off all summer then your Hive Radiator Valves would not be able to calibrate until autumn, for example.

Your Hive Radiator Valve will calibrate when it’s set above current room temperature via the app and when your thermostat has also switched on the boiler to provide heat to all radiators. It will calibrate faster when the radiator, pipes and rooms are cool at the start of the heating period so that the Radiator Valve can clearly detect the point at which the temperature starts to rise.

Your Hive Radiator Valve will not be able to calibrate if your heating is off or if you leave the radiator set to a low temperature (as it will never try to warm up).

Can I speed up the calibration process?

Yes. Your Hive Radiator Valve can speed up the calibration process by running a special calibration cycle. This feature is available in the app from version 10.15 onwards.

Pressing “Calibrate now” in the app will close the radiator valve for 1 hour to let the radiator and pipes cool down, and will then slowly open the valve again until it detects warm water flowing. If you have a Hive thermostat and Heat On Demand is enabled it will automatically switch your heating on too – otherwise you’ll need to do this yourself. The app will let you know whether or not your valve has successfully calibrated itself. The process will take a maximum of four hours.

If your heating is on regularly, most Hive Radiator Valves will calibrate themselves within a day anyway. The “Calibrate now” feature is most useful in summer or if your Radiator Valve is usually turned down low.

How do I know my Hive Radiator Valve is working during the calibration phase?

You can check that your Hive Radiator Valve is mounted ok and works as expected by changing the temperature using the dial on the Radiator Valve rather than using the app. When you use the dial on the Radiator Valve and turn it to a high temperature (e.g. 32°C) the valve will open immediately, allowing the radiator to warm up quickly – as long as the heating is on. Remember to turn your Hive Radiator Valve down again once it starts to warm up!

You can also test the Hive Radiator Valve by setting it to install mode (by pressing the button under the screen for 3 seconds until an M is shown) and turning the heating on. The Hive Radiator Valve will then be fully open and water should come through to the radiator. If the radiator doesn’t heat up in install mode, it could mean that you have a stuck valve

Please note : Whenever you put the Hive Radiator Valve into install mode it clears its settings and will need to calibrate again.

My Hive Radiator Valve has been installed for over a week but my radiators are still not heating straight away – why is this?

In the summer it can take more than a week for your Hive Radiator Valve to complete its calibration phase, as your home will be warmer and your heating may not be on regularly (or at all!). Your Hive Radiator Valve will continue to learn at every opportunity until it has fully calibrated itself.

Once your Hive Radiator Valve has correctly calibrated itself, it can take 5-15 minutes to open the valve in response to a command sent from the app. Hive Radiator Valves only check in with the app every five minutes to save battery, and are designed to open the valve in a controlled way to maximise battery life and to allow them to keep learning throughout their lifetime.

Remember that your radiators will only warm up when the heating is on. If you are using Heat On Demand to allow your Hive Radiator Valves to switch your heating on, your thermostat will be boosted to 22°C. If the area around your thermostat is already at or above 22°C, then your thermostat will not actually switch the boiler on. An upcoming app release will let you adjust the Heat On Demand temperature if 22°C doesn’t suit you.

Everything you need to know about Hive Radiator Valves

Jun 19, 2019•FAQ

Question

Everything you need to know about Hive Radiator Valves

Answer

We have compiled a list of all the frequently asked questions regarding our new Hive Radiator Valves (also known as TRVs), which should answer some queries you may have, such as

Everything you need to know about Hive Radiator Valves

We have compiled a list of all the frequently asked questions regarding our new Hive Radiator Valves (also known as TRVs), which should answer some queries you may have, such as

• I have just connected my Hive Radiator Valve and sent a command, but my radiators are not heating
• I have installed my Hive Radiator Valve over a week ago but my radiators are still not heating straight away
• What is “HEAT ON DEMAND” and how does it work?
• Why does my Heat On Demand seem to go in a continuous boost loop?
• How do I enable Heat On Demand?
•  How does the Hive Radiator Valve read my room temperature?
• How do I reset my Hive Radiator Valve?

These FAQs should provide some insight into what is happening with your radiator valves during the initial install stage.

I have just connected my Hive Radiator Valve and sent a command, but my radiators are not heating. What is happening?

After the initial installation of the Hive Radiator Valve (also known as a TRV), it will go through a phase where it will learn the optimum opening point of the valve.

During this learning phase, the radiator valve opens the valve slowly in order to detect the optimum opening point. This means it can take up to two hours for your radiator to warm up. The app and radiator valve will both show the temperature you have selected, but the radiator may stay cold. This is standard and expected during the learning phase.

The time for the learning phase will depend on how much your heating is on. Your radiator valve will learn when it’s set above current room temperature via the app and when your thermostat has also switched on the boiler to provide heat to all radiators. The radiator valve will need at least 2 hours in this state to complete learning. If your heating is on regularly, this learning phase should finish within five days, but it can take much longer over the summer if the weather is warm and your heating stays off.

Your radiator valve can speed up the learning process by running special learning cycles overnight. If you enable Heat On Demand, your radiator will switch the heating on for an hour during the night when your home is cool, and will slowly open the valve until it detects hot water flowing. This will usually complete the learning process over the first night and it will fully calibrate your radiator valve by morning. Sometimes, it can take a couple of overnight learning cycles to calibrate all the radiator valves in your system. The overnight learning will run for a maximum of 5 nights.

If you don’t want the overnight learning cycles to run, you can disable Heat On Demand for the first week after installation. This may mean that your radiator valves take longer to complete their learning phase and become fully responsive.

You can check that your radiator valve is mounted ok and works as expected by changing the temperature using the dial on the radiator valve rather than using the app. When you use the dial on the radiator valve and turn it immediately to a high temperature (eg 32’C) then the learning period is bypassed and the valve will open immediately, allowing the radiator to warm up quickly (as long as the heating is on).

You can also test the radiator valve by setting it to install mode (by pressing the button under the screen for 3 seconds until it shows an M) and turning the heating on. When in that state, the radiator valve is fully open and water will come through to the radiator. If the radiator doesn’t heat when in that mode, it could mean that you have a stuck valve.

Please note: Whenever you put the radiator valve into install mode, it forgets its settings and restarts learning

I installed my Hive Radiator Valve over a week ago, but my radiators are still not heating straight away. Why is this?

Remember that in summer it can take > 5 days for your radiator valve to complete learning, as your home will be warmer and your heating may not be on regularly.

Once the learning phase has finished, the radiator valve can take 10-15 minutes to action a command sent from the app. They open the valve in a controlled way to maximise the battery life of the device.

What is “HEAT ON DEMAND” and how does it work?

Heat On Demand links your Hive Radiator Valve to your Hive thermostat. Its purpose is to get your heating system to warm up when your radiator requires heat, but your system is not currently heating.

Heat On Demand only works if you also have a compatible Hive thermostat (the only incompatible thermostat is a Smart Linked Thermostat) and a compatible Hive Hub 2 or Hub 360.

It is worth noting that Heat On Demand will not be available if you have Ready By enabled on your Hive Thermostat. You can have Heat On Demand or Ready By enabled, but not both at the same time.

When a Radiator Valve needs to warm up a radiator and Heat On Demand is enabled, it tells its linked thermostat it needs heat. This triggers the boost function on the thermostat, setting it to 22°C for 30 minutes and then returning it to its previous settings.

Heat On Demand currently sets the thermostat to a fixed 22°C (we’ll make this target customizable soon). We cap the boost temperature so that you are in control of how warm your house gets overall.

When Heat On Demand turns the heating on, every radiator will be provided with heat. Rooms with thermostatic valves (including Hive Radiator Valves) will warm until they reach their target temperatures. Rooms with manual (on/off) radiator controls set to “on” will continue to heat until the boiler switches off again.

Heat On Demand works best when you have Hive Radiator Valves on all your radiators. In this setup you will only warm up the room that needs heat (read more here).

We don’t recommend using Heat On Demand if you have lots of manual radiator valves, as you may end up warming more of your house than you intend to.

Why does my Heat On Demand seem to go in a continuous boost loop?

Once Heat On Demand begins, it will attempt to reach a desired temperature. If the radiator still needs more heat at the end of the 30 minutes, it will trigger another boost until the target temperature is met.

How do I enable Heat On Demand?

You can set up Heat On Demand in the Hive app.

First, tap your Hive Radiator Valve on the dashboard and press the cog button to access its settings. In “Heat On Demand”, link your Radiator Valve to the correct thermostat (make sure a thermostat is selected).

If you have multiple thermostats, you should select the one that controls the heating zone that your radiator valve is in.

Second, tap your thermostat on the dashboard and press the cog button to access its settings. In “Heat On Demand”, set the switch to “on” to allow Radiator Valves to boost this thermostat. Switching this setting to “off” is a quick way to disable Heat On Demand for this thermostat.

What happens if I switch off Heat on Demand?

If you don’t have a Hive thermostat, or if you disable Heat on Demand, then turning up a Hive Radiator
Valve will only warm up the room if your heating is already on.

Why is my boiler not coming on with Heat on Demand?

For Heat on Demand to be able to boost your heating

• It needs to be enabled in both the thermostat and radiator valve settings (see above)
• Is your thermostat set to OFF or holiday mode? The radiator valve can only boost your heating when it is set to either manual or schedule.
• Has your boost target temperature on your thermostat already been reached?

Tip If the boost on the main thermostat has already been reached then your boiler will go off, we can set this by tapping the thermostat à settings cog à Heat on Demand à thermostat temperature

• is there already an active boost on your thermostat? (even if that boost is to a lower temperature – we assume you did that on purpose and don’t want your home too warm)
• is the Hive radiator valve less than 0.5°C below its target temperature? Heat on Demand will only kick in when your Radiator valve has dropped more then 0.5°C bellow its target.

How does the Hive Radiator Valve read my room temperature?

The radiator valve has three separate temperature sensors built into it and uses some clever algorithms to factor out heat from the radiator and pipes and estimate the temperature in the middle of the room.

Curtains or similar furniture will restrict air flow and won’t allow the temperature sensors to work as efficiently as if they were not obstructed. If a radiator valve is installed behind a curtain it will only be able to estimate the temperature within that restricted area which might be quite different to the rest of the room.

How do I reset my Hive Radiator Valve?

We have an FAQ dedicated to this already, which can be found here

If the radiator valve needs to be reset (for whatever reason) please keep in mind that the it will need to start the learning phase again and so it will take a further 5-7 days to relearn the algorithms.

My Hive Hub isn’t linking to my account, what should I do?

Mar 15, 2022•FAQ

Question

My Hive Hub isn’t linking to my account. What should I do?

Answer

My Hive Hub isn’t linking to my account. What should I do?

If you are having issues linking a Hive Hub to your account, please follow these steps below:

1. Sometimes another member of your household may have created a Hive account and linked the hub to their email/username. You can only link a Hive hub to one account holder. If this is the case, we have a ‘People’ feature which allows you to be invited to the home. Please ask the account holder to invite you by tapping on the ‘People’ section in the main menu within the app.
   For detailed instructions on how to set up the ‘People’ feature, please follow the link here

2. Check the hubs internet connection: If you have a Nano 1/Nano 2 hub ensure you have connected the Hive Hub to a yellow LAN (LOCAL AREA NETWORK) port on your broadband router with the Ethernet cable tightly secured to both router and hub and powered on with the power cable connected to a mains socket. If you have a Wi-Fi hub (Hub 360) then please ensure the hub is getting power (there should be an LED lit up by the power port on the hub). If the hub doesn’t look to be online, please follow these instructions to get your Hub online here.

3. Once you confirm the Hubs connected to the internet, when inputting the Hub ID, ensure you have entered it correctly. This is the ABC-123 formatted number on the underside of the hub.

4. Have you moved into a property and the previous owner left the Hive Hub? Our Hubs are non-transferrable, so you cannot link a hub registered to someone else. You would need to purchase a new Hive Hub.

If you have moved into a new home and want to install Hive products, moved into a property that has Hive installed or have gone through the steps above and are still having issues, please contact us here for further help.

What to do if your Hive Thermostat is offline

Feb 13, 2022•FAQ

Question

What to do if your Hive Thermostat is offline

Answer

What to do if your Hive Thermostat is offline

If your Hive Thermostat is showing as offline in your Hive app, it means it has lost connection to the Hive Receiver.

If you have a Hive Mini thermostat, please follow the steps on this article to get it back online – ‘What to do if your hive thermostat mini is offline‘

If you have one of the hive 2 versions of the thermostat, shown below, try the following steps to get it back online::

Step 1

Press the tab on the base of the thermostat to remove it from the wall. (or pull away from the back plate if you have the thermostat with the touch screen icons).

Step 2

Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank.

Step 3

Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.

Step 4

Place the thermostat back on the wall, the thermostat should then display a ‘Reconnecting’ message.

Step 5

Once you see an inside temperature again, try to turn the heating on. Turn the dial clockwise to increase the target temperature.

Step 6

If the heating is on you will see an “ON” message on the thermostat display.

Step 7

When you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!

If your thermostat is still showing a ‘No Signal’ message, your heating devices should be manually reset and paired.

Hive Hint: Please be aware that this will reset any heating/hot water schedules that you currently have set up.

Check your Hive Hub is placed correctly by following the guide here. Restart the hub by switching it off at the wall socket and switching back on again. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. The ‘offline’ message should no longer be showing for heating. If the ‘offline’ message is still showing, please follow the below steps:

Step 1

Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All of the lights on the receiver will then go out.

Step 2

Press and hold down the ‘back arrow’ button and the ‘menu’ button on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). Keep these buttons held down together until the thermostat display says ‘Welcome, searching’.

Step 3

Remove a battery from the thermostat.

Step 4

Switch the boiler back on at the isolation switch/fuse spur.

Step 5

Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.

In order to connect the receiver to the hub, you will need put the hub into pairing mode. You can do this by selecting ‘Install devices’ within the Hive app menu. From there tap ‘Add another device’ and then ‘Go’ which will start the hubs search. Leave the hub searching until the receiver status light changes to a single flash of amber.

Step 7

Put the battery back in the thermostat, the thermostat should display the ‘Welcome, searching’ message again. When you see the word ‘Search’ disappear from the screen, the receiver status light will turn green. The thermostat will then take you through a welcome tour.

Step 8

Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.

Step 9

If the heating turns on and you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!

If you have the older version of the thermostat, shown below, please follow the below steps instead:

Step 1

Press the two buttons on the sides of the thermostat and slide it up and off the wall. Take your thermostat to the receiver which you will find near to your boiler/hot water tank.

Step 2

Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.

Step 3

Place the thermostat back on the wall, the thermostat should then display an inside temperature and the letters ‘DISP’ in the top right hand corner.

Step 4

Once you see an inside temperature again, try to turn the heating on. Press the ‘+’ to increase the target temperature.

Step 5

If the heating is on you will see a flame image on the display.

Step 6

When you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!

If the thermostat is still showing a ‘No RF’ message, the heating devices should be manually reset and paired.

Hive Hint : Please be aware that this will reset any heating/hot water schedules that you currently have set up.

Check your Hive Hub is placed correctly by following the guide here. Restart the hub by switching it off at the wall socket and switching back on again. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. The ‘offline’ message should no longer be showing for heating. If the ‘offline’ message is still showing, follow the below steps:

Step 1

Take the thermostat off the wall and remove a battery. Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All of the lights on the receiver will then go out.

Step 2

Switch boiler back on at the isolation switch/fuse spur – the status light on the receiver should flash either pink/amber then turn to a solid green colour.

Step 3

Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.

Step 4

To connect the receiver to the hub, put the hub into pairing mode. You can do this by selecting ‘Install devices’ within the Hive app menu. From there tap ‘Add another device’ and then ‘Go’ which will start the hubs search. Leave the hub searching and the receiver will change to a single flash of amber.

Step 5

To reset the thermostat, hold the thermostat in your hand with the back facing you. Hold down the ‘+’ and ‘-’ buttons on the front of the thermostat at the same time. Keep a hold of those buttons while putting the battery back in and keep holding them in until the word ‘FIND’ appears on the screen. At this point, let go of the buttons.

Step 6

The hub should still be searching through the app, when you see the word ‘FIND’ disappear from the screen, the receiver status light will turn green.

Step 7

Wait 5 minutes and then go to the dashboard in the app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.

Step 8

If the heating turns on and you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green you’re done!

If you’re still not up and running, please contact us.

What to do if your Hive Thermostat has a ‘No Signal’ message on the

display

Feb 13, 2022•FAQ

Question: What to do if your Hive Thermostat has a ‘No Signal’ message on the display.

Answer

What to do if your Hive Thermostat has a 'No Signal' message on the

display.

What to do if your Hive Thermostat has a ‘No Signal’ message on the display.

If your thermostat is showing a ‘No Signal’ message, it means that it has lost connection to the receiver. You may also see your heating showing as ‘offline’ in the Hive app. To fix this, try the below step.

Step 1

Press the tab on the base of the thermostat to remove it from the wall (or pull away from the back plate if you have either of the thermostats with the touch screen icons).

Step 2

Lift your thermostat off the hooks that hold it against the wall and take your thermostat to the receiver which you will find near to your boiler/hot water tank.

Step 3

Remove the batteries and put them straight back in again. This will turn the thermostat off and on which should help establish a connection to the receiver.

Step 4

Place the thermostat back on the wall. The thermostat should then display a ‘Reconnecting’ message.

Step 5

Once you see an inside temperature again, try to turn the heating on. Turn the dial clockwise to increase the target temperature (if you have the Hive Thermostat Mini, use the ^ icon to increase the target temperature)

Step 6

If the heating is on, you will see an “ON” message on the thermostat display (or on the Hive Thermostat Mini, a flame icon)

Step 7

When you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green, you’re done!

If your thermostat is still showing a ‘No Signal’ message, your heating devices should be manually reset and paired.

Hive Hint: Please be aware that this will reset any heating/hot water schedules that you currently have set up.

Check your Hive Hub is placed correctly by following the guide here. Restart the hub by switching it off at the wall socket and switching back on again. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. The ‘offline’ message should no longer be showing for heating. If the ‘offline’ message is still showing, please follow the below steps:

Step 1

Switch the boiler off at the isolation switch/fuse spur (this should be located near your Hive Receiver next to your boiler). All the lights on the receiver will then go out.

Step 2

Press and hold down the ‘back arrow’ button and the ‘menu’ button (‘back arrow’ icon and ‘menu’ icon if the newer touch screen version) on the thermostat at the same time (these are the bottom left and  bottom middle buttons below the silver dial). Keep these buttons/icons held down together until the thermostat display says ‘Welcome, searching’.

Step 3

Remove a battery from the thermostat.

Step 4

Switch the boiler back on at the isolation switch/fuse spur – the status light on the receiver should flash either pink or amber, then turn to a solid green colour. If the status light is flashing pink, follow step 5

Step 5

Hold the central heating button down on the receiver until the status light is flashing pink. Release the button and then hold it again until the status light is double flashing amber.

Step 6

In order to connect the receiver to the hub, you will need to put the hub into pairing mode. You can do this by selecting ‘Install devices’ within the Hive app menu. From there tap ‘Add another device’ and then ‘Go’, which will start the hubs search. Leave the hub searching until the receiver status light changes to a single flash of amber.

Step 7

Put the battery back in the thermostat, the thermostat should display the ‘Welcome, searching’ message again. When you see the word ‘Search’ disappear from the screen, the receiver status light will turn green. The thermostat will then take you through a welcome tour (or if you have the Hive Thermostat Mini, the screen will rest on the inside temperature screen)

Step 8

Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. The ‘offline’ message should no longer be showing for heating. Once you see an inside temperature display on your thermostat again, try to turn the heating on.

Step 9

If the heating turns on and you can see that the ‘status’ and ‘central heating’ lights on the receiver have turned green, you’re done!

If you’re still not back up and running, chat to us at hivehome.com/contact- us.

Where is the best place to position my Hive Hub?

Aug 2, 2019•FAQ

Question Where is the best place to position my Hive Hub?

Answer

Where is the best place to position my Hive Hub?

For the Hive Hub to work at its best you should put it on a table or shelf near to your broadband router, it should be a minimum of 50cm from the router. If you have a Hive Hub 360, this should be placed somewhere centrally in your home to allow better connection to your other Hive products. Hive Hint: You should avoid placing the hub on the floor, right next to your router, in a cupboard or surrounded by too many electrical items.

References

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