HIVE UK7004790 Bridge Hub Installation Guide
- June 4, 2024
- HIVE
Table of Contents
HIVE UK7004790 Bridge Hub
Product Information
- Specifications:
- Product: Hive Bridge
- Connectivity: Wireless
- Compatibility: Sunsynk Solar and Battery system, Hive Hub (sold separately)
- Installation: Indoors, requires a suitably shielded Cat-5 (Ethernet) cable
- Power: Requires power source
Product Usage Instructions
- Getting Started:
- Thread the Cat-5 (Ethernet) cable through one of the glands in the bottom of the inverter and plug it into the RJ-45 connector labelled RS485.
- Connect the other end of the cable to the RJ-45 connector on the Hive Bridge.
- Power up the inverter and then power up the Hive Bridge. The LED should show green for 3 seconds and then start double-flashing green.
- If installing a Hive Hub at the same time, follow the installation instructions for the Hive Hub.
- Connect the Hive Hub to power and ethernet/WiFi and wait for the LEDs to stop flashing.
- Press the black button on the back of the Hive Hub for 2 seconds to put it into pairing mode (flashing amber).
- The Bridge should now connect to the Hub. The LED on the Bridge will change to steady green.
- Using the Wall Mount:
- If using the included Hive Wall Mount, ensure appropriate wall fixings are used (designed for 3.5mm/size 6 or size 8 screws) and that the location is within a suitable distance for the Bridge’s power and data cables.
- Avoid any buried cables or pipes in the wall.
Button Guide:
| Button | Out of Box device | Device in pairing mode | Timeout state (seconds) |
|---|---|---|---|
| Press | Enter pairing mode for 60mins | Device paired to a network | Wake up the |
device and communicate with the Hub
FAQs
- Q: Can I install the Hive Bridge outdoors?
- A: No, the Hive Bridge should only be installed indoors as it is not waterproof.
- Q: What type of cable is needed to connect the Hive Bridge to the Inverter?
- A: A suitably shielded Cat-5 (Ethernet) cable is required.
- Q: How do I know if the Hive Bridge is successfully connected to the Hive Hub?
- A: The LED on the Bridge will change to steady green when successfully connected to the Hive Hub.
Welcome to Hive
Before installing the Hive Bridge, please make sure the customer has a Hive account. If they don’t, it’s quick and simple to set one up.
- Ask them to download the Hive app and follow the instructions
- Or they can visit hivehome.com/register and enter their details
Once the account has been confirmed, you’ll be able to use the Hive app to start pairing devices.
Download the Hive app:
About the Hive Bridge
- The Hive Bridge connects the Sunsynk Solar and Battery system to the Hive ecosystem.
- The Bridge connects wirelessly to the Hive Hub (sold separately), which allows customers to control all their connected devices from their phone or tablet, anytime and anywhere.
- Important! Installing the Hive Bridge involves opening the front casing of the inverter and should only be attempted by a suitably qualified individual.
- The Hive Bridge is also not waterproof and should only be installed indoors.
Getting Started
- Find a convenient location for the Hive Bridge.
- Ensure the inverter is fully powered down.
- Remove the front cover from the inverter and locate the RJ-45 connector labelled RS485 as illustrated in the available ports as highlighted in the below diagram
- Tip! To connect the Hive Bridge to the Inverter you will need a suitably shielded Cat-5 (Ethernet) cable. If installing to an inverter with a combined canbus/RS485 port a suitable splitter will be required to complete the install.
- Thread the Cat-5 (ethernet) cable through one of the lands in the bottom of the inverter and plug it into the RJ-45 connector labelled RS485. Try and avoid sharp bends in the routing.
- Connect the other end of the cable to the RJ-45 connector on the Hive Bride
- Power up the inverter.
- Power up the Hive Bridge. The LED should show green for 3 seconds and then start double flashing green (flashing red/amber indicates that the Bridge is not connected to the inverter). The double flashing indicates that the Bridge is trying to connect to the Hive Hub.
- Tip! If you are installing a Hive Hub at the same time, installation instructions for the Hive Hub can be found at hivehome.com/guides.
- Connect the Hive Hub to power and ethernet/WiFi then wait for the LEDS to stop flashing.
- Press the black button on the back of the Hive Hub for 2 seconds to put it into pairing mode (indicated by flashing amber).
- The Bridge should now connect to the Hub. The LED on the Bridge will change to steady green (or steady red if Hive Bridge has not been connected, or if the inverter is still powered down).
- Note! Flashing lights on a Hive Hub may indicate a firmware update is happening. Allow this to complete before connecting the Hive Bridge.
- Tip! You can also connect the Bridge to the Hub via the device onboarding journey in the Hive app. Ask the customer to download the Hive app, and this will guide you through the set-up.
Using the Wall Mount
- If using the included Hive Wall Mount, make sure appropriate wall fixings are used (The Wall Mount is designed for 3.5mm/size 6 or size 8 screws) and that the location is within suitable distance for the Bridge’s power and data cables.
- Be careful to avoid any cables and pipes that may be buried in the wall.
Button Guide
Button Press (seconds)| Out of Box device (or a device that is in pairing
mode)| Device in pairing timeout state| Device paired to a network
---|---|---|---
2| | Enter pairing mode for 60mins| Wake up the device and communicate with
the Hub
6| LED steady purple for 2s| LED steady purple for 2s| LED steady purple for
2s
10| Factory reset the device| Factory reset the device| Factory reset the
device
Triggering a factory reset will clear all the settings on the Hive Bridge. The Hive Bridge will go back into pairing mode and behave as an out of box device.
LED Reference Guide
| Colour | Device state | LED behaviour |
|---|---|---|
| No power to the device. | Steady | |
| Green | Will appear for 3s on power up and also in normal operation. | Steady |
| Amber | Hive Bridge is not paired to a Hive Hub or connecting to the Sunsynk | |
| Inverter. | Steady | |
| Red | Hive Bridge is paired to a Hive Hub but not to the Sunsynk Inverter. |
Steady
Single flashing green| Sunsynk Inverter connected, but not paired to a Hive
Hub (timed out).| 1 short flash in 1s cycle
Double flashing green| Hive Hub pairing is being attempted, and Sunsynk
Inverter is connected.| 2 short flashes in 1s cycle
Double flashing amber| Hive Hub pairing is being attempted, Sunsynk Inverter
is not connected.| 2 short flashes in 1s cycle
Fast
flashing amber
| Contact with Hive Hub lost, Hive Bridge is connected to the Sunsynk
Inverter.| 0.5s on,
Purple| Used for LED testing only.| Steady
Troubleshooting
- If the connection fails and the two devices are some distance apart (or separated by an external wall), plug in a Hive Booster or Hive Smart Plug between them – and then make sure all devices are paired and online.
- This should improve the connection reliability.
Usage
- Your Hive Bridge is designed for UK household wiring, and for indoor use only.
Maintenance
- Disconnect your Hive Bridge before cleaning and keep it away from water and other liquids at all times.
- The Bridge does not contain any serviceable parts so do not attempt to open it.
Can we help?
- You can view our handy how-to-use videos along with hints and tips at hivehome.com/support.
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