HIVE EO Mini Pro 3 Electric Vehicle Charger Installation Guide

Hive EV Charging

EO Mini Pro 3 Installation Guide

Before you start

1. Register with EO as an installer and complete the necessary induction modules.
   Failure to register with the EO academy may invalidate the customer warranty. You can register for the academy here:https://eouk- eocharging.talentlms.com

2. Ensure you have access to a mobile device that can connect to Wi-Fi, and appropriately sized cable glands, based on cable sizing.

3. Find the Installer Details label within the rear housing (see below) and take a clear photo where you can read the text clearly. You will need to refer to this later.

NOTE: Technical support is available from Hive at https://hivehome.com/guides/ev-charging or call +44 (0)333 202 1054 (UK) or 01 611 0189 (RoI)

Charger installation

1. Remove all packaging.

In the box:

A) Fascia – this is the last component to fit

B) Centre section containing the charger socket and main electrical components

C) Rear housing containing the electronics, including the Wi-Fi and GSM modems, make sure you have a clear photo of the Installer Details label on the inside wall of the main housing (see image C )

Please note the diagrams below and throughout this guide are based on the untethered version – installation requirements remain the same for tethered chargers

A                                 B                                 C

2. Place the base of the EO Mini Pro 3 in the installation location and make sure the surface is flat and level.

3. Level the EO Mini Pro 3 base and mark the position of the four holes.

4. Take the EO Mini Pro 3 base away and drill the four holes in the mounting surface.

5. Attach the EO Mini Pro 3 base to the wall using the four screws provided. Make sure the charger is secure and flush against the wall. Use packing washers if necessary for a flush fit.

6. Strip and prepare the power cable and feed into the pre-made hole and stuffing gland, using an appropriately sized gland (25mm gland provided).

7. Connect the live, neutral, and earth wires to the charger connector block.

NOTE: There is no need to modify (tighten or loosen) either of the following connections in the charger as all of these fixings are tightened to the correct setting in the factory:

• Mains Power Terminal 
• Castle nuts on the PCB

When connecting CT clamps for load management, there is a four-pin connector block in the lower right of the unit (see right). Ensure this is firmly seated before moving on and that the sheathed screen cable for the data cable is connected to earth.

Wire designations for load management

Connector Number

| CT Assignment| CT Wiring| Colour Function
---|---|---|---
1| CT1A| Red|

ALM

2

| CT1B| White|

ALM

1. Charger
2. MCB
3. CT
4. Meter

The CT clamps supplied have a red and white wire attached to them.

The CT for load management should be connected to CT1. Connect the red wire to position 1 and the white wire to position 2.

Make sure to orientate the CT clamps correctly when connecting them to the supply cable.

The clamps have an arrow which should be orientated with the current flow, which is the flow from the supply.

8. Take a photo of the Installer Details label if you haven’t already. You will need this information to configure the charger once the unit is assembled.

9. Before closing the charger case, check that the PCB tethering lead is plugged in and connects both front and rear PCB boards together, as shown on the next page.

NOTE: The shielding from the signal cable shall be grounded.

Make sure the PCB tethering lead is connected to the right-hand male connector of the rear case, as below:

10. With all cables securely connected, close the Mini Pro 3 cases together, making sure no internal cabling is trapped, and secure the housings together with the four hex bolts and washers.

11. Do not attach the fascia to the EO Mini Pro 3 until all testing is done. Complete all testing before closing the unit.

Software setup

1. Power up the charger.

2. You will see a hotspot with the name eo-xxxxxxxxxxxxxx – it may take a couple of minutes to appear. The hotspot expires after 10 minutes if no connection is made. You must power the charger down and back up again to reactivate the hotspot.

3. Use a laptop or mobile device to search for the Wi-Fi hotspot and join it, using the credentials on the Installer Details label – you should be able to see these in the photo you took earlier of the label.

NOTE: For Windows OS, you may be limited to entering eight characters into the password field. To enable more characters, click Connect using a security key instead.

4. Once connected to the hotspot, open your device’s web browser.

5. In the address bar, type 10.10.10.1 – your browser may warn you with a security message. Accept it and proceed.

6. You should now see the charge point User Interface [UI] login page.

7. Enter the UI credentials from the Installer Details label.

8. Confirm charger settings.

• Enter your installer details.
  Please note, failure to enter these details may invalidate the customer’s warranty.

• Tap Save Tilt + Calibrate to confirm if you have changed any of these values.

• Load management is enabled by default and requires a CT Clamp to be fitted. If you do not fit a CT Clamp, then Load Management needs to be disabled. 

• If an external CT clamp has been fitted, enable the option, enter the CT rating and set the Type to Site.

• Make sure your CT clamp is connected at the outgoing live cable from your electric meter, then click Save + Calibrate.

CT Types

Source: An external source of energy.

Site: Boundary point into a property which will contain the charger usage within it.

Load: An external load to the charger that does not contain the charger usage.

NOTE: Site is the expected setting.

Load Management

Where a CT clamp is fitted you can set parameters for load management on the Load Balancing page.

Load balancing is switched off by default so slide the toggle to allow inputs.

Main fuse size in property

| 60 Amp| 80 Amp|

100 Amp

---|---|---|---
Site value limit to input = main fuse size (SVL)|

60A

| 80A|

100A

Load balancing margin for 60 Amp (ALM60)|

6A

| 20 A|

40 A

Load balancing margin for 80 Amp (ALM80)|

N/A

| 1 A|

20 A

Load balancing margin for 100 Amp (ALM100)|

N/A

| N/A|

1 A

Connect and Notify* (CN)|

1 A

| 20 A|

40 A

Apply to connect – (A2C) (looped supply, etc.) (Fuse upgrade)|

1 A

| 1 A|

1 A

*NOTE: The ENA will accept a Connect and Notify if

• Maximum Demand and charger < 60A
• Maximum Demand < 60A, connection = OK and the load management is set to 60 Amps

Note the above are regardless of the fuse rating of the property and it is the responsibility of the installer to adhere to the ENA guidelines

Smart Charging

In accordance with UK regulations, all chargers are supplied with a Smart Charging profile enabled. Customers can log in to the charging station using their EV user account to view their transaction history and modify their default charging schedules and Randomised Delay settings.

If the charger will be used with the Hive app:

Disable the toggle beneath Default Profile and set the Max Delay (beneath Randomised Delay) to 0. These will be overridden by the Hive app.

If the charger will be used as a non-smart charger, without the Hive app:

Set the Default Profile to suit the customer’s requirements. Otherwise, they will only be able to charge outside of the periods set by the factory.

Set Max Delay to 600s and check all settings with the customer.
Otherwise, the charger may not work as they expect.

NOTE: Any Smart Charging settings you configure for non-smart operation may impact testing or demonstration of the device to the user. After you have confirmed these settings in line with the end user’s requirements, you may need to temporarily disable the Smart Charging profile (using the toggle under Default Profile) to carry out any test or demonstration. To re-enable it after your testing/demonstration is complete please follow the initial hotspot connection process and navigate back to the Default Profile section.

Randomised Delay

There is a risk of overloading the grid if lots of people start or stop charging their EV at the same time. To avoid this, all EV chargers now have a Randomised Delay feature. This means that there will be a random delay of up to 10 minutes when customers start or stop charging, which will help the grid stay balanced.

This setting is a legal requirement so it can’t be switched off, but it doesn’t apply to customers who have their own energy generation (such as wind or solar) and are using their own excess energy. EV chargers that provide Demand Side Response are also exempt.

The default setting is 600 seconds. This means that when the customer plugs their EV into the charger, it will start charging anywhere between immediately and 10 minutes later.

If it is set to zero, the charger will always try to start charging as soon as an EV is plugged in.

IMPORTANT: NEVER give a customer your installer access credentials as it could cause damage and be a health and safety risk. Customers can amend their settings with their own login details, which are provided on their own access label. The functions they can access are limited for safety reasons. They can find more details in their user guide.

PEN fault detection

Hive’s EO Mini Pro 3 models HIVE-EV-01 and HIVE-EV-02 have built-in Protective Multiple Earth (PEN) fault detection and no configuration is needed.

GSM – Hive SIM

For units that are GSM-enabled with a Hive SIM:

1. Select the Network page from the left-hand menu.

2. At the bottom of the page, you will find a Modem section showing SIM status details. Do not change these settings.

3. Modem Status messages:

• SIM Status: This shows the charger can see the SIM and communicate with it.
• IP: Displays the IP address assigned by the network provider.
• PING Test: Displays a successful communication ping to the back office.
• RSSI: Signal strength

4. Connection via GSM will not occur unless the Wi-Fi hotspot connection has timed out or closed so disconnect from the hotspot and reboot the charger.

Physical EO Mini Pro 3 installation is now complete. The customer can now log in to the Hive App to complete setup of the charger. If the customer has not received a charger PIN from Hive then please follow the customer registration steps which follow.

NOTE: If you are unable to connect the charger via GSM, please contact Hive Support on +44 (0)333 202 1054

Customer registration

The customer needs to be registered with Hive to receive the PIN that is required to add their EO Mini Pro 3 charger to the Hive App. You can complete this by:

• Going to hivehome.com/ev-charging-retail or scanning the QR code on the Installer Details label 
• Entering their details on the registration form 
• Adding their Charger PIN, which they’ll receive by email from Hive

NOTE: If you are installing this device in a new-build property or somewhere else where you do not have the customer’s details, the registration process allows you to input information so Hive can onboard the customer later.

After completing the installation and configuration of the charger, it may update to the latest firmware. This may take a few minutes.

Important installation information

Topic

|

Note

---|---
Characteristics of power supply input| Permanently connected to 230V
Characteristics of power supply output| Supplies 230V AC to the vehicle
Normal environmental conditions| Can be installed indoors or outdoors
Access requirements| Can be installed with no access restrictions
Mounting method| Stationary equipment intended for surface or post mounting
Protection against electric shock| Class I equipment
Charging mode| Mode 3 charging equipment
Ventilation during the supply of energy| Does not support ventilation during charging
Ingress protection| IP54
Mechanical strength| IK08
Operating temperature| -25°C to +50°C
Height of installation| The charging equipment should be mounted with the bottom face of the enclosure at least 0.9m above ground level. For tethered units, the holster height should be between 0.5m and 1.5m above ground level
Usage of adaptors/cord extension sets| Adaptors and conversion adaptors sets are not permitted to be used with the equipment. Cord extension sets are not permitted to be used.
Maximum altitude| 2000m
Pollution degree| Pollution Degree 2
Torque setting for main input cables| 1.2 Nm
Skill level| Operation by ordinary – Installation by skilled authorised electrician
Nature of short-circuit protective device| Upstream RCD Type A required – Internal: 6mA DC Leakage, PEN, LoE, LoN
Torque setting for main chassis screws| 6Nm
Measures for protection against electric shock| Where the EO Mini Pro 3 includes internal 6mA DC leakage protection (DCL option), then a 30mA Type A RCD must be fitted at the supply. Otherwise, a Type B RCD or equivalent should be used. EO recommends a 40A supply for a 32A charging station. Overcurrent protection (e.g. MCB) should be installed upstream of the charging station.
Short-circuit protection of the charging cable| 40A Type B or Type C MCB with a maximum l2t of
+ Socket version should be ≤ 75000 A2s
+ Tethered version should be ≤80000 A2s.
Fuse rating| 3.15A, 240V time delayed cartridge fuse
Overvoltage category| Category 3
Rated Insulation Voltage| 230V
Rated impulse withstand voltage Uimp| 4000V
Rated peak withstand current (Ipk)| ≤ 80kA2s
Rated short time withstand current (Icw)| N/A
Rated conditional short-circuit current of an ASSEMBLY (Icc)| 5000A2s
Electromagnetic compatibility (EMC) classification| EN 61851-21-2;2021
Residential and Non Residential
EN 55032:2015 + A1:2020 Class B ENSI EN 301 489-1 V2.2.3:2019
EN 300 328 V2.2.2:2019
EMC Directive 2014/30/EU and UK Electromagnetic compatibility Regulations 2016
Dimensions and weight| 230mm x 151mm x 125mm, <2kg (socketed), <5kg (tethered)
Storage| Dry storage location in ambient temperatures between 0ºC and 30ºC
Maximum charging rate| 32 Amps

IMPORTANT: The installer must select the RCD and earthing configuration by following the current local regulations and best practices. The installer must follow national usage guidelines to ensure the unit is installed in accordance with any local restrictions. For the UK refer to the current IET code of practice and a Type A RCD and Type B MCB are recommended.

Wiring connections

Physical connections

Wiring system

| Power connections on EO Mini Pro 3
---|---
PE| N|

L1

TN (230V)

| PE| N|

L1

PE = Protective Earth
N = Neutral
L1 = Line/Phase 1
L2 = Line/Phase 2

Status light

The EO Mini Pro 3 has a status LED on the front face to show its status.

When powering up

LED colour

| State| Notes
---|---|---
Not illuminated|

Power off

| No power is available

LED solid white

|

Initialising

| Initialising

LED pulses blue

|

Ready

| The unit has started up successfully and is ready to charge*

*Once the LED pulses blue, it may take up to a further 10 minutes for the charger to connect to the Hive platform, which enables control and smart functionality within the Hive App.

During normal operation

LED colour

| State| Notes
---|---|---
LED pulses blue|

Ready

| Ready to charge

LED pulses green

|

Cable is inserted

| EO Mini Pro 3 is communicating with the vehicle and trying to start a charging session

LED solid green

|

Charging

| A charging session has started successfully

LED pulses blue

|

Cable is removed

| Ready to charge

LED solid yellow

|

Paused

| The EO Mini Pro 3 has paused

LED pulses red

|

Fault condition

| A fault has occurred

LED pulses red and green

|

Device tamper notification

| This indicates that the internal tamper boundary of the device has been triggered

LED flashes blue/green

|

Firmware update

| EO Mini Pro 3 is updating to the latest firmware. Once complete your charger will reboot

Hive support centre

Get help at hivehome.com/guides/ev-charging or call +44 (0)333 202 1054

This document contains information that is subject to change without notice.

The latest version of this guide can be downloaded at: hivehome.com/guides /ev-charging

Disclaimer: No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including, but not limited to, copying, recording, retrieving data, or computer networks without the written permission of Centrica Hive.

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>