Ebitcam S40 4G LTE Pan Tilt Security Camera User Manual

: June 10, 2024
: Ebitcam

Table of Contents

Ebitcam S40 4G LTE Pan Tilt Security Camera
Very Important Tips
Product Introduction
Setup App
FAQS
USAGE
Mounting the Camera
Detailed App Instructions
VI.Device Setting
- Common Settings
VII.Notification of Compliance
- FCC WARNING
Contact Us
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Ebitcam S40 4G LTE Pan Tilt Security Camera

Ebitcam-S40-4G-LTE-Pan-Tilt-Security-Camera-PRODUCT

Very Important Tips

Please install the micro SD card/SIM card only when the camera is powered off. The Micro SD card and SIM card both come with the package.
lf you need to change to another SIM/SD card, you must replace it only when the camera is powered off. Then restart the camera and add it with the App.
Please charge your camera before setting up. It usually takes 10-13 hours to fully charge. Then install the solar panel to the location with direct sunlight. The solar panel needs at least 3 hours of direct sunlight per day to charge the camera, and the more the better. Please avoid frequent manual charging for this camera.
The PIR detection distance is about 18 feet, and the recommended camera installation height is about 9 feet. To avoid false alarms, we recommend that you do not install the camera where nearby bushes, shrubs, grass, and foliage within the PIR range.
lf you are installing the camera on a plaster, brick or concrete surface, you have to mark the 4 holes that match the drilling template, then drill into the wall with a drill bit, and insert expansion screws to securely hold the camera.

Product Introduction

Ebitcam-S40-4G-LTE-Pan-Tilt-Security-Camera-FIG-1

Power the Camera
Please plug the camera into a power source to charge the camera for about 10-13 hours by using the provided USB cable. After adding the camera to the App, the App will display the battery status (the LED indicator light is solid red when charging, and turns off when fully charged).
Storage Options
You can store your event videos in a Micro SD card or cloud storage base on your reference.

Option 1: SD Card. Please install the Micro SD card after the camera is powered off, and use the Micro SD cards for 8GB-128GB of class 10 or higher.
Option 2: Cloud Storage. For new users, we offer a free 7-day trial of cloud storage.

Setup App

Download and Install the App

Option 1: Scan the QR code below to download the UBox App.
Option 2: Search “UBox” App and download it from Google Play Store for Android or App Store for iOS.

Important Note:

Please confirm the UBoxApp icon (as below) before downloading it. Otherwise, you can’t add the camera successfully.
Allow “UBox” to use mobile cellular data and wireless networks. Otherwise, you may fail to add 4G camera.
Allow “UBox” to access phone location and push messages to the phone. Otherwise, the phone will not receive alerts from the UBox when motion detection is triggered.

Register an account

Register an account with your Email address. We recommended that you verify your account via email so that you can retrieve password when you forget your password.
Set a password for your account and take records to prevent you from forgetting it. The password is a combination of 8-32 digits and alphabet.

Important Notes:

Please click “Allow” or “Agree” while downloading the UBoxApp and setting up an account, so that the UBox App can access the camera and some permissions of mobile phone (Camera, Location, Storage, Microphone, Notifications, and Wireless Data), otherwise your camera may have fewer functions or incomplete settings.
att.net,msn.com or hotmail.com domains are strict with unsubscribed emails and you may need to change another email so that you can receive verification emails smoothly.

Adding the camera into App
Important Notes Before Adding Camera:

When you’re ready to add the camera into App, make sure your phone is within 1.5 feet to the camera.
Please insert the SIM card, then turn on the camera. When the indicator light stays blue, it means that the camera recognizes the SIM card successfully.

Step 1: Click “Add a device”, then choose “Set up 4G device” and click “Next” when the camera indicator light stays blue .
Step 2: When the camera indicator light stays blue, use your mobile phone to scan the QR code pasted on the camera.
Step 3: After connected the device to the App successfully, please choose the name of the device from the drop-down choice, or you can modify one that you want. Then select the area where the device is located (you have to choose one, or you cannot connect the camera to the App).
Congratulations! You have connected the camera to the App successfully. Now you can watch the live video on your phone anytime and anywhere, which is captured by the camera.

FAQS

Fail to add the camera into App.

Step 1. Check if you have inserted the SIM card correctly. Please follow the direction shown in the drawing.
Step 2. If you want to use your own SIM card, check if the SIM card type is correct. The 4G security camera only supports 4G networks from AT & T,
T-Mobile, and Verizon.
Step 3. If you want to use your own SIM card, please check if your own SIM card has enough traffic, and if your card has been used on other devices before.
Step 4. Make sure the place you install the camera have a strong 4G mobile network.
Step 5. The above method can’t solve your problem, please contact the customer service.

The camera can’t recognize SIM card.

Step 1. Check the installation direction of the SIM card. Please follow the direction shown in the drawing.
Step 2. Check the prepaid SI M’s data plan. For new users, activating our card will get a free data of 100MB.
Step 3. Check the electricity of the camera. The camera can be restarted after one hour charge.
Step 4. If users use their own SIM card to connect to the camera, especially Verizon SIM card, they can only use new ones. The old one can be easily
locked while you using it.
Step 5. If all above way can’t be solved your problem, please contact the customer service to help you.

The camera remains offline after topping up SIM card.

After topping up, you can activate the device manually (turn off-turn on) or automatically (waiting for 1 hour), and then wait for the device restore on line state.
Notes: For users using SIM cards provided by us, when the data is remaining 200M, relevant alerts are given at the bottom right of the video.
The camera goes offline suddenly.

Step 1: Check the prepaid SIM card if residual flow. If you have used a SIM card, you can open the traffic usage record to confirm that the SIM has residual traffic.
Step 2: Check the cameras’ electricity. Please charge the device for an hour and then turn it on to check whether it is online.
Step 3: Check the 4G network signal. If you installed it in a closed space, it is recommended to test it elsewhere.

USAGE

How to reset the camera
Press and hold the reset button for 5 seconds to reset the camera. You need to release the button when you hear “system reset”. Ebitcam-S40-4G-LTE-Pan-Tilt-
Security-Camera-FIG-8 How to add a new family
Please follow the following steps to add a new family.
Click the” G’ “home icon➔ click “Add family”➔input your desired family name➔click”next step”➔input required information➔click “finish”to save it.
Note: Please pay attention to choose your right “Country/ Region” so that you can connect the camera smoothly later and get proper notifications from your correct region server. The required fields are country and state. Ebitcam-S40-4G-LTE-Pan-Tilt-Security-Camera-
FIG-9 How to share your camera

Click” from the “Device list” page and choose “share permissions” from the “Basic settings” page.
Click “Share” and input the email address that you want to invite.
Click “Next” to choose permission from Administrator, family member, Visitor, or Customize. You can customize the permissions by clicking the blue icon “permissions” and check the invited users’ list from the “share management” page.

Note: The invited user must register UBox account using their email before you start to share your camera.
How to turn off notification
This icon indicates whether the notification is on. Click on the bell icon to turn it off and then you will not receive any notifications.
Note: When you turn off the notification here from the” Device list” page, all motion-triggered events will keep recording to the Cloud or micro SD card as you set. The steps of topping up SIM card
(only Applicable to the SIM card included in package) Ebitcam-S40-4G-LTE-Pan-
Tilt-Security-Camera-FIG-11 The abnormal indicator light of 4G camera

Steady red light| Thesignal of4G is too poor to connect to the network.

Solution: Contact our supportfor detailed solutions.

---|---
Red light flashing slowly| No connection between device and SIM card.

Solution: Contact our support for detailed solutions.

The red light and blue light flash alternately and quickly| The device does not recognize your SIM card.

Solution: please confirm whether the SIM card has been inserted,

and check whether it is inserted in the correct direction.

The red light and blue light flash alternately and slowly| The data plan ofthis SIM card has run out. Solution:pleasetop upthedata In time . After topplng up, the device needs to be activated: restart manually or wait for 1 hour to restart automatically, and then restore It to onllne state.
The red light and blue light flash quickly at the same time| Dial-up process.

Solution: Contact our support for detailed solutions.

The red light and blue light flash simultaneously for lS/off for lS| There is connection between device and SIM card, but no APN that can access the network.

Solution: Contact our support for detailed solutions.

If you need further assistance, please contact our customer support. Email: support@ebitcam.com

Mounting the Camera

Sketch Map of Fixing Solar Panel’s Power Cord

Recommended height to install the camera

lf your camera gets numerous motion alerts unexpected

Adjust your camera installation angle a bit down to focus on the motion area.
Change your PIR sensitivity to Low to reduce the PIR sensitivity.
Do not install the camera nearby bushes, shrubs, grasses, and tree leaves coming into the PIR range.

Detailed App Instructions

Ebitcam-S40-4G-LTE-Pan-Tilt-Security-Camera-FIG-15

VI.Device Setting

“Me” Settings

Common Settings

Mute when viewing device: Switch to mute sound when live view camera is default.
Mute when playback: Switch to mute sound when playback of recorded videos is default.
Default resolution: Click to change from SD to HD resolution as default.
Show battery percentage: Switch to show camera battery percentage or not.
Alarm Vibrate: Switch to enable Vibrate or not when a notification comes in.
Alarm Ringtone: Switch to enable Ring or not when a notification comes in.
Talk voice change: Enable to change your voice to the camera end to scare off any intrudes in case.
Talk duplex: Switch to two-way talk or one-way talk.

Note: You can turn on or off the notification alarm vibrate, alarm ring, and voice change from any Android device. These functions are not available on iOS devices owing to iOS system restrictions.
Frequently asked questions
You can find answers here when you encounter frequent questions listed on UBoxApp.
Application Wizard
Application Wizard will show up again to guide you in the use of UBoxApp
Network diagnosis
Click to analyze your network issue.
About
To check your UBox App version, user agreement, and privacy policy.

VII.Notification of Compliance

FCC Compliance Statement

FCC WARNING

Any Changes or modifications not expressly Approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC RADIATION EXPOSURE STATEMENT:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with the minimum distance of 20cm between the radiator &your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. FCC ID: 2AWT7-RBX-S40
CE CE Simplified EU Declaration of Conformity
This device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Correct Disposal of This Product
This symbol means the product must not be discarded as household waste and should be delivered to an Appropriate collection facility for recycling. Proper disposal and recycling help protect natural resources, human health, and the environment. For more information on the disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.