HIVE EO Mini Pro 3 EV Charging User Guide

June 15, 2024
HIVE

HIVE EO Mini Pro 3 EV Charging

Welcome to Hive EV Charging

Hive EV Charging is the simple, effective way to charge your electric vehicle (EV).
You can stay on top of your charging costs with the Hive app’s smart functionality – including of-peak scheduling and real-time charging insights.
This guide tells you everything you need to know to get set up and start charging.

Tethered charger

Important
Your EO Mini Pro 3 should only be installed by a qualified electrician with the relevant training.
Go to hivehome.com/guides/ev-charging for detailed installation instructions.

Getting started

Installing your charger:

Your EO Mini Pro 3 EV charger should only be professionally installed by a fully qualified and accredited installer.

Download the Hive app:

Use Hive’s award-winning app to make the most of your EO Mini Pro 3.
Make use of smart charge features that let you optimise your charger:

  1. Download the Hive app to your phone or tablet
    a. Apple App Store
    b. Google Play

  2. Log in, or click ‘Create account’ if you don’t already have one

  3. On the Home screen, tap ‘Add’ then follow the instructions to add your EV charger

Onboarding your charger

You can easily set up your EO Mini Pro 3 in the Hive app. Just follow the prompts onscreen and before you know it, you’ll be a few taps away from charging your car at home.
To get started, you’ll need

To get started, you’ll need:

  • Your Charger ID – found on the device label or in your quick-start guide
  • Your Charger PIN – this will be in an email from Hive sent after your device is installed

Important: If you haven’t got your Charger PIN yet, visit hivehome.com /contact-us or call us on 0333 202 1054.

Getting to know your charger

Sleek and understated, the EO Mini Pro 3 is one of the most compact chargers on the market. And it’s kitted out with the latest smart functionality to make charging simple.

Randomised delay

In compliance with The Electric Vehicles (Smart Charge Points) Regulations 2021, there will be a random delay of up to 10 minutes before a scheduled charge will start. Charging sessions initiated outside of schedules will not be subject to this randomised delay.

Using the charger without the app

Your EO Mini Pro 3 charger is configured to use GSM mobile signal to connect to the Hive app. However, if you live in an area with poor GSM mobile signal, your engineer can set up the charger to operate in ‘plug and charge’ mode. That way you can charge your EV without having to use the Hive app.

Accessing the charger portal locally

If your engineer has configured your charger to work in ‘plug and charge’ mode (also referred to as ‘dumb’ mode), or if Hive’s support team need you to access your charger locally, you can find the local access details on the customer details label (attached to the Quick Start Guide in the box your charger came in).

Note: Only to be used if charger is being used in ‘dumb’ mode.
Accessing the charger portal locally

Charger settings

Configure your charger, your way
Your EO Mini Pro 3 works best with the Hive app.
You can set it up how you want on the ‘Settings’ menu, accessible through the cog icon in the top right of the charger control screen.

Charger
See your charger details, update your charger’s name and enable / disable secure charging.

Schedule
Check or update your EO Mini Pro 3’s schedule settings. You can configure how and when your charger works.

Tariff
Link your charging schedule to your energy tariff.
If you’ve got a dedicated EV tariff, you can enjoy cheaper overnight charging.

My vehicle
View or update your EV details. This helps accurately calculate the range added on each charge.

Notifications
Configure what notifications you want to receive from your EO Mini Pro 3.

Schedules

Optimize your charging to meet your needs
A range of schedule configuration options are available on your EO Mini Pro 3, all easy to set up and change.
Optimise your charging to meet your needs

Eco
Link your charging schedule to your energy tariff.
If you’ve got a dedicated EV tariff, you can enjoy even cheaper overnight charging.

Custom
Set your own charging schedule – perfect if you want direct control over when you want your charge sessions to happen.

No schedule
Simply plug in and charge. With no defined schedule, you can charge as-and- when needed.

My vehicle
View or update your EV details. This helps accurately calculate the range added on each charge.

Note: If you have enabled secure charging via your charger on the ‘Settings’ page, you’ll receive a notification that you need to approve when plugging in your vehicle so you can start your charge session.

LED lights

The EO Mini Pro 3 has an LED light on the front of the device which will indicate a range of device states.

During device switch on:

LED colour State Notes
Not illuminated Power of No power is available
LED solid white Initialising Initialising
LED pulses blue Ready The unit has started up successfully and is ready to

charge*

*Once the LED pulses blue, it may take up to a further 10 minutes for your charger to connect to the Hive platform, allowing you to control your charger from the Hive app

During normal operation:

LED colour State Notes
LED pulses blue Ready Ready to charge
LED pulses green Cable is inserted EO Mini Pro 3 is communicating with the

vehicle and trying to start a charging session
LED solid green| Charging| A charging session has started successfully
LED pulses blue| Cable is removed| Ready to charge
LED solid yellow| Paused| The EO Mini Pro 3 has been put on pause
LED pulses red| Fault condition| A fault has occurred

Troubleshooting and further support

Your EO Mini Pro 3 is designed to give you many years of efficient and safe charging.
You can easily resolve most issues by following the troubleshooting instructions in the app.

Get help online

hivehome.com/contact-us

Got a question?

You could find the answer in our community.

community.hivehome.com

Call us
Our dedicated EV team are on hand to support you with your EO Mini Pro 3.
To reach them please call:  0333 202 1054

Centrica Hive Limited declares that the radio equipment types HIVE-EV-01 & HIVE-EV-02 complies with: EU Directive 2014/53/EU & UK SI 2017 No. 1206.
Full declaration text available at: hivehome.com/compliance
Frequency: 2400 – 2483.5 MHz Max Radiated Power: < 20dBm
Frequency: 633 – 1910 MHz Max Radiated Power: < 21dBm

To avoid environmental and health problems due to hazardous substances in electrical and electronic  goods, appliances marked with a crossed out wheeled bin should not be placed into your household rubbish bin. Instead, when they are unable to be re-used, they should be recycled. Your local authority will be able to advise you on the location of the nearest recycling centre that is authorised to accept this type of waste.
Please recycle responsibly.

© 2023 Centrica Hive Limited (trading as Hive) Registered in England (No.5782908) SL4 5GD, UK. Bord Gáis Energy. Registered in Ireland (No. 463078) DO2 HH27, Ireland. All rights reserved. IG70003650517V1

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References

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>

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