HIVE HUB500 Mini Thermostat Hub User Guide
- June 12, 2024
- HIVE
Table of Contents
HIVE HUB500 Mini Thermostat Hub
Product Information
The Hive Hub is the heart of your Hive system. It allows your devices to communicate with each other and enables you to control them from your smartphone, tablet, or laptop. It is designed for UK household wiring and is intended for indoor use only.
Features
- Enables communication between Hive devices
- Allows remote control via smartphone, tablet, or laptop
- Designed for UK household wiring
- Intended for indoor use only
Declaration Centrica Connected Home Limited declares that the radio equipment types HUB500 & HUB502 comply with Directive 2014/53/EU. For the full declaration text, please visit: hivehome.com/compliance
Product Usage Instructions
- Download the Hive app:
- If you don’t have an account with Hive, download the Hive app or visit hivehome.com/register to create an account.
- If you already have an account with Hive, skip this step.
- Activate your hub:
- Log in to the Hive app or visit hivehome.com.
- Select “Hub” or log in with your account details.
- Enter the hub ID when prompted. The hub ID can be found on the underside of the hub and is in the ABC-123 format.
- Pair your other Hive devices:
- In the Hive app or online dashboard, tap on “Install devices” to start pairing your other Hive devices.
Note: To ensure proper functionality of your Hive devices, it is important that your hub is connected and activated.
Additional Support
- If you need assistance or further guidance, you can watch how-to-use videos and find hints and tips at hivehome.com/support.
Welcome to Hive
- Let’s get started setting up your account. Just download the Hive app or visit hivehome.com/register to enter in your details.
- Once your account has been confirmed, you can login through the Hive app and start pairing your devices*.
Download App
Download the Hive app
- If you already have an account with us, don’t worry about this step.
Your Hive Hub
- Your hub is the heart of your Hive system. It lets your devices talk to each other and allows you to control them from your smartphone, tablet or laptop anytime, anywhere.
Getting started
- Connect your hub
- Connect your hub to your broadband router using the Ethernet cable in the box.
- Connect your hub to a mains power socket using the power cable in the box.
- For the hub to work at its best you should avoid placing it on the floor or in an enclosed area such as a cupboard.
- A table or shelf are better options, if possible.
- Activate your hub
- Log in to the Hive app, select Hub or log in at hivehome.com and enter the hub ID when prompted. This is the ABC-123 formatted number on the underside of the hub.
- That’s it!
- You can now pair your other Hive devices by tapping
- Install devices in the app or online dashboard.
Remember: For your Hive devices to work correctly your hub must be kept plugged in and switched on.
Usage
- Your Hive Hub is desi ned for UK household wirin , and for indoor use only.
Maintenance
- Disconnect your Hive Hub before cleaning and keep it away from water and other liquids at all times.
- The hub does not contain any serviceable parts so do not attempt to open it.
Can we help
- You can view our handy how-to-use videos along with hints and tips at hivehome.com/support
- If for any reason you need to return your Hive Hub, simply return your box and its contents to the retailer. Any return is subject to the retailer’s refund policy so please don’t forget to check the retailer’s refund policy too.
© 2023 Centrica Hive Limited (trading as Hive).
Re istered in En land (No. 5782908) SL4 5GD, UK.
Bord Gáis Energy. Registered in Ireland (No. 463078) D02 HH27, Ireland
All rights, reserved.
Centrica Connected Home Limited declares that the radio equipment type HUB500 & HUB502 complies with Directive 2014/53/EU.
- Full declaration text available at: hivehome.com/compliance
- Max. radiated power: <10 dBm.
- Frequency: 2405 – 2480 MHz
To avoid environmental and health problems due to hazardous substances in electrical and electronic goods, appliances marked with a crossed out wheeled bin should not be placed into your household rubbish bin. Instead, when they are unable to be re-used, they should be recycled. Your local authority will be able to advise you on the location of the nearest recycling centre that is authorised to accept this type of waste. Please recycle responsibly.