EVO HEAT Control 13 Domestic Hot Water and Space Heat Pump Instruction Manual

EVO HEAT Control 13 Domestic Hot Water and Space Heat Pump

Introduction

• This manual contains information relating to the installation, troubleshooting, operation, and maintenance of this EvoHeat unit.
• Instructions in this manual must always be followed.
• Failure to comply with these recommendations will invalidate the warranty.
• Should you have any questions or require technical support, call the EvoHeat office on 1300 859 933 to speak to our team.
• The data and information contained in this manual are correct at the time of publishing and are subject to change without notice.
• For the most up-to-date manual, contact EvoHeat directly.
• The Evo Control Series air-to-water heat pump is designed for multiple-use household heating requirements.
• The Evo Control provides energy-efficient space heating/cooling and floor heating – ALL IN THE ONE UNIT! The Evo Control series has one of the lowest running costs of any on-demand heating source.

• Heating: Ambient Temp (DB/WB): 7°C/6°C, Water Temp. (in/Out): 30°C/35°C;
• Heating: Ambient Temp (DB/WB): 7°C/6°C, Water Temp. (in/Out): 40°C/45°C;
• Cooling: Ambient Temp, (DB/WB): 35°C/24°C, Water Temp (In/Out): 12°C/7°C

Dimensions

Safety Instructions

Installation, repair, or relocations must only be done by a fully qualified technician. If done incorrectly several hazards can occur including fire, electric shock, water leakage, and injury.

• Installation, repairs, and maintenance of this unit must be performed by a qualified technician.
• Any wiring must comply with local electrical regulations.
• Ensure that the electrical supply corresponds to the specification indicated on the unit’s maker’s plate before proceeding with the connection per the wiring diagram supplied.
• The unit must be earthed to avoid any risk caused by insulation defects.
• No wiring must come into contact with the heat source or the rotating fan parts.
• The unit must be handled and lifted with appropriate equipment in correlation with the unit’s size and weight.
• Electrical power must be switched off before any work is started on the unit.
• Do not work on the electrical components if water or high humidity is present on site.
• When the unit is being connected, ensure that no impurities are introduced into the pipework and water circuits. A mesh filter must be provided on the hydraulic pump and in exchanger water inlets.
• If the supply cord is damaged, it must be replaced by the manufacturer.
• Do not expose the unit to or install any flammable gases.
• Ensure there is a circuit breaker for this unit.
• The unit is equipped with an overload protection system. After a previous stoppage, the unit will not start for at least 3 minutes.
• At the end of the unit’s useful life, the unit must be taken to a recycling center appropriate for electronic devices and not domestic waste.
• Use supply wires suitable for 75°C
  • Caution: Single wall heat exchanger, not suitable for potable water connection.

Installation

Applications

Location of Installation & Airflow Clearances
The heat pump can be installed onto a concrete basement by using expansion screws, or onto a steel frame with rubber feet which can be placed on the ground or the roof. Ensure that the unit is placed horizontally.

• The unit can be installed in any place outdoors that will be able to support the weight of a heavy unit such as a terrace, roof, the ground and any other places deemed suitable.
• The location must have good ventilation.
• The location must be free from heat radiation and other fire hazards.
• In cold climates, a pall is needed in winter to protect the unit from snow.
• There must be no obstacles near the inlet and outlet of the unit.
• The installation location must be protected from strong winds or air.
• There must be a water channel around the heat pump to drain condensing water.
• Leave enough space around the unit for maintenance.
  • A > 500mm
  • B > 1500mm
  • C > 1000mm
  • D > 500mm

Plumbing

• Try to reduce the resistance to the water from the piping.
• The piping must be clear and free from dirt and blockage. A water leakage test must be carried out to ensure that there is no water leaking before the installation can be made.
• The pipe must be tested by pressure separately. DO NOT test it together with the unit.
• There must be an expansion tank on the top point of the water loop, and the water level inside the tank must be at least 0.5meters higher than the top point of the water loop.
• The flow switch is installed inside of the heat pump, check to ensure that the wiring and action of the switch is normal and controlled by the controller.
• Try to avoid any air from being trapped inside the water pipe, there must be an air vent on the top point of the water loop.
• There must be a thermometer and pressure meter at the water inlet and outlet for easy inspection during running.

Electrical Connection

Always use a suitably qualified Electrician to perform any electrical work, they must read the manual before connecting. Ensure all cabling, circuit breakers, and protections are of a suitable size and specification in accordance with electrical wiring legislation for the heater being installed. Ensure that there is adequate voltage and current available at the heater connection to run the unit.

• Open the front panel and open the power supply access.
• The power supply must go through the wire access and be connected to the power supply terminals in the controlling box. Then connect the 3-signal wire plugs of the wire controller and main controller.
• If an external water pump is required, insert the power supply wire into the wire access and connect it to the water pump terminals.
• If an additional auxiliary heater is needed to be controlled by the heat pump controller, the relay (or power) of the aux heater must be connected to the relevant output of the controller.

Initial Start-Up
INSPECTION BEFORE TRIAL OPERATION

• Check the indoor unit, and make sure that the pipe connection is done correctly, and the relevant valves are open.
• Check the water loop to ensure that the water inside of the expansion tank is filled to an appropriate level, and the water supply is working, and the water loop is full of water and free of trapped air. Make sure there is good insulation for the water pipe.
• Check the electrical wiring. Make sure that the power voltage is normal, the screws are fastened, the wiring is made in line with the diagram and that the earthing is connected.
• Check that the heat pump includes all the screws and components and that they are in good order.
• When powering the unit on, review the indicator on the controller to see if there is any indication of failure. The gas gauge can be connected to the check valve to see the high pressure (or low pressure) of the system during trial running.

TRIAL OPERATION

• Start the heat pump by pressing the ‘UP’ or ‘DOWN’ arrow key on the controller. Check whether the water pump is running, if it runs normally there will be 0.2MPa on the water pressure meter.
• When the water pump has ran for a minute, the compressor will start.
• Listen for any strange sounds from the compressor, if an abnormal sound occurs, stop the unit and check the compressor. If the compressor runs well, look for the pressure meter of the refrigerant.
• Check whether the power input and running current is in line with the manual. If not, stop and check.
• Adjust the valved on the water loop to make sure that the hot (cool) water supply to each door is good and meets the requirements of heating (or cooling).
• Review whether the outlet water temperature is stable.
• The parameters of the controller are set by the factory, the user cannot change these themselves.

Operation

Operation Instructions (Control 13 & 15)

Starting & Shutting Down
To turn on/off the unit, press the ON/OFF button for 1 second. The screen will display as following for each state:

Switching Modes
To select the mode, press the MENU button. From here, use the ENTER button to choose MAIN MENU. Press the button again to enter MODE SELECT. Press the button on the chosen setting to switch between options. Press the ESCAPE button once to save your settings, and twice to return. If the unit system is cool-only or electrical-heat, COOL or HEAT modes are unable to be changed. If the unit system is without electrical heat, the AUX HEATING will not be able to be changed.

System State Checking
To check the unit state, press the MENU button. From here, press the ENTER button. Press down again and select UNIT STATUS. Press the Escape button to return.

Check Parameters
While the unit is in the off state, press the MENU key, then the down button until you reach the Parameter. Select Parameter to access the menu where you can change the values of different options. Press the ENTER button on an option to change the value, when the number is flashing this indicates it is selected and changeable. Use the UP or DOWN arrows to adjust the value. Press the ESCAPE button once to save your settings and twice to return to the previous interface.

Keyboard Lock
To prevent others from using the controller it is recommended to lock the keyboard after adjusting settings. Hold the ENTER key until the screen shows a keylock symbol at the top. This will lock the unit so no changes can be made. To unlock the unit, long press the ENTER key until the keylock symbol disappears.

System Time & Timer Settings
Press MENU and you will see the Time interface option. Use the DOWN arrow to reach it then press ENTER. Us the Up and Down arrows to reach the value you wish to change, then press ENTER. While the value is flashing, use the Up and Down arrow to adjust the value. Press ENTER to save the settings or ESCAPE to return without saving the settings.

Note: When there is an ‘X’ showing on the TIMER ON & TIMER OFF options, this means the unit will not be able to turn on or shut down automatically. When there is a clock icon (as shown below), it means that the timer has been set.

Temperature Curve
From the main screen, to check the temperature curves of the: water inlet, water outlet, coil 1, coil 2, coil 3 & coil 4; press the MENU key. Press the Down button to reach TEMP CURVE and then press the ENTER button. From here you can choose to view the temperature curve for any of the aforementioned options. Press the ESCAPE button to return.

Malfunctions
If there is an error with the unit, the system will display a malfunction code according to the reason for the fault. Refer to the Troubleshooting section of this manual for code meanings.

Operating Functions (Control 24)

Using the HELP Button
You can use it at any interface and it will explain the buttons & functions of the current interface. To exit the help interface, simply press the ON/OFF button.

Starting & Shutting Down
To turn on/off the unit, press the ON/OFF button for 1 second. The screen will display as following for each state:

Switching Modes
At the main interface, you can switch between the modes of cooling, economic heating, heating & rapid heating by pressing

Example: Switch from Cooling mode to Economic Heating
Note: The operation of mode is invalid if the unit you purchase is heating only or cooling only.

System State Checking
At any interface you can enter the system working state by pressing TWICE, then using the UP and DOWN arrow keys to highlight the required parameter, then press to enter. To exit, press the ON/OFF button

Changing Temperature
At the main interface, press the UP or DOWN key to adjust the temperature setting as desired. Once complete, press the button to save the settings and exit. Press the ON/OFF button to exit without saving settings. Refer to the Parameter Table to set the relevant temperature.

Clock Setting
At the main interface press to enter the clock setting interface. Select the parameter you wish to change and press to make the parameter begin flashing which indicates it can be changed. Press the UP or DOWN keys to change the parameter value, then press to save. Press the ON/OFF button to return to the main menu.

Note: If there is no operation after 10 seconds, it will return to the main menu and changes will automatically be saved. To change the date, the same process is followed.

Timer Settings

• Four timer periods can be set according to your needs.
• From the main interface, press to enter the timer setting, press DOWN to select Timer, then press to enter the timer setting interface.
• The process of setting a timer is much the same as adjusting the Clock settings.
• To cancel and return to the previous menu, press the ON/OFF button.

Timer

Each timer has an ON value when the unit turns on and an OFF value when the unit turns off (00:00-00:00).

These timers are required for the Daily Timers and temperature Timers to work.

Example: TIMER1 Unit is on at 7:30 am – and off at 10 pm

Daily Timer
The Daily Timer allows you to apply your timers to particular days of the week.

• OFF means that the unit will not run on that day.
• ON means the system will be running for a whole day.
• Applying one timer will have the unit run from A-B.
• Applying two timers will mean the unit runs from A-B, then C-D.

Example: Setting the operation on Friday to run two different timers. If Timer 2 were 8 am-10 am & Timer 3 were 1pm-5pm, the unit would operate or stop accordingly.

Keyboard Lock
You may wish to lock the keyboard to prevent unauthorized users from adjusting settings. When the keyboard is locked, a small lock symbol will be displayed on the screen.

• To lock: from the main menu, hold the ON/OFF button for 5 seconds.
• To unlock: from the main menu, hold the ON/OFF button for 5 seconds.

Note: If the unit is in an alarm state, the keyboard lock is automatically removed.

Malfunction Display
If a fault occurs, there will be a malfunction code showing on the controller screen. Refer to the Malfunction Table (9.9) to find out the failure cause and solutions.

Troubleshooting

Failure Codes
Controller Failure Codes (Control 13 & 15)

water inlet temp. sensor
WATER OUT| Temp. the sensor is open or short circuit| Check or replace the water outlet temp. sensor
PIPE TEMP 1| Temp. the sensor is open or short circuit| Check or replace the coil 1 temp. sensor
PIPE TEMP 2| Temp. the sensor is open or short circuit| Check or replace the coil 2 temp. sensor
AMBIENT TEMP| Temp. the sensor is an open or short circuit| Check or replace the ambient temp. sensor
TEMP DIFFERENCE PROTECT| ****

Outlet water temperature is too low

| Check the flow volume to see if it meets the requirements
TOO COOL FAILURE| Outlet water temperature is too low| Check the flow volume to see if it meets the requirements
FROSTBITE 1 PROTECT| The ambient temperature is too low|
FROSTBITE 2 PROTECT| The ambient temperature is too low|
SYSTEM 1 PROTECT| System protection failure of system 1| Check all the protection devices of system 1
SYSTEM 2 PROTECT| System protection failure of system 2| Check all the protection devices of system 2
WATER FLOW| 1.  Water flow volume is not enough

2.  No water in the water loop

| Check the flow volume to see if the water system is blocked
POWER PHASE (SYSTEM PROTECT)| Power supply connection failure| Check the power supply connection
TEMP DIFFERENCE ERROR| Outlet water temperature is too low| Check the flow volume to see if it meets the requirements
FROSTING| |
COMMUNICATION FAILURE| Communication failure between remote wire controller and main board| Check the wire connection between the remote wire controller and main board

Malfunction Code Display – PROTECT 300 (Control 13 & 15)

Display| Name| Reason| Action| Recover (yes/no)| Resolution
---|---|---|---|---|---
1| Refrigerant freezing| Refrigerant temp. too low from tube outlet|

Unit stops and alarm

| ****

YES

| Reduce refrigerant
2| Refrigerant leakage| Refrigerant temp. before

tube inlet too low

| Reduce refrigerant
3| Low pressure| Low pressure switch action| Check through the pressure switch and return system
4| Compressor exhaust temp. too high| Compressor exhaust temp. too high| Check through the refrigerant system

5

| Over-current on compressor| Current through compressor too heavy| Check through the power

supply for compressor or short circuit

6| High pressure| High pressure switch action| Check through the pressure switch and return system
7| Temp. sensor before tube

failure

| Temp sensor open or short

circuit

| Check and renew the sensor
8| Tube outlet temp. sensor failure| Temp sensor open or short circuit| Check and renew the sensor
9| Exhaust temp. sensor failure| Temp sensor open or short circuit| Check and renew the sensor
E| Power supply wrong connection| Wrong connection or lack of connection| Check the connections

System Failures (All Models)

Check or change the temp. sensor
Outlet temp. sensor failure| P02| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Ambient temp. failure| P04| The temp. sensor is broken or short circuit| Check or change the temp. sensor
System 1/2/3/4 Coil temp. Failure| P15(system1),P25(system2) P35(system3),P45(system4)| The temp. sensor is broken or short circuit| Check or change the temp. sensor
System 1/2/3/4 absorb Temp. Failure| P17(system1),P27(system2) P37(system3),P47(system4)| The temp. sensor is broken or short circuit| Check or change the temp. sensor
System 1/2/3/4 anti- freeze Temp. Failure| P19(system1),P29(system2) P39(system3),P49(system4)| The temp. sensor is broken or short circuit| Check or change the temp. sensor
System 1 /2/3/4 using side anti-freeze temp. failure| ****

P191(system1),P291(system2) P391(system3),P491(system4)

| ****

The temp. sensor is broken or short circuit

| ****

Check or change the temp. sensor

System 1/2/3/4 coil inlet Temp. Failure| P151(system1),P251(system2) P351(system3),P451(system4)| The temp. sensor is broken or short circuit| Check or change the temp. sensor
System 1/2/3/4 high Pressure protection| E11(system1),E21(system2) E31(system3),E41(system4)| The high pressure switch is broken| Check the pressure switch and cold circuit
System 1/2/3/4 low Pressure protection| E12(system1),E22(system2) E32(system3),E42(system4)| The low pressure switch is broken| Check the pressure switch and cold circuit
Water flow failure| E03| Little or no water in water system| Check the pipe water flow and water pump
Electric-heater overheat protection| E04| Electrical-heat is over heat| Check or change electrical-heat

Water inlet and outlet temp. too big

| ****

E06

| ****

Not enough water flow and low differential pressure

| ****

Check the pipe water flow and if water system is jammed

System 1/2/3/4 anti- freeze protection

| ****

E17(system1),E27(system2) E37(system3),E47(system4)

| ****

Not enough water flow and low differential pressure

| ****

Check the pipe water flow and if water system is jammed

System 1/2/3/4 source side anti-freeze protection| ****

E172(system1),E272(system2) E372(system3),E472(system4)

| ****

Not enough water flow

| ****

Check the pipe water flow and if water system is jammed

System 1/2/3/4 using side anti-freeze protection| ****

E171(system1),E271(system2) E371(system3),E471(system4)

| ****

Not enough water flow

| ****

Check the pipe water flow and if water system is jammed

Anti-freeze protect level 1| E19| The ambient temp. is low|
Anti-freeze protect level 2| E29| The ambient temp. is low|
System protection| E05| The protection system has failed| Check each protection point of the system

Communication failure

| ****

E08

| Communication failure between wire controller and main board| Check the wire connection between remote wire controller and main board

Appendix

Install Sketch Map

Note:

1. The Factory only offers the main unit in the legend, the other modules which are indispensable fittings are to be provided by the user or installation company.
2. The unit of which code contains the letter “B” has a water pump inside and an external water pump is not needed.
3. Automatic ventilation (15) is installed on the top point of the water system.
4. The quantity proportion of the two-way valve (13) and the three-way valve (14) is referred to the technical regulation, and there is a three-way valve installed on the farthest place of water system.
5. The ball valve (17) is used when it is swashed, and the water in the water system is filled.

Automatic Filled Water Valve

1. When the automatic filled-water valve is installed, the arrowhead orientation of inlet water must accord with the orientation of the valve
2. Automatically filled water has been adjusted in advance to 1.5bar
3. If readjusting the pressure of inlet water, operate as follows:
   • a. Open the screw cap (C)
   • b. If reducing the pressure of water supply, screw down the pressure to adjust the screw (B)
   • c. If increasing the pressure of water supply, screw down the pressure to adjust the screw (B)
4. When the system needs the water filled first, rest the handle (A) of the filled water. Then the handle (A) can return (close) when the system is full of water.
5. The automatic filled-water valve needs cleaning at a periodic time and then you must close the tap, unscrew the plug (D), and remove the inside filter net. Reassemble them again after cleaning.
   • NOTE: There are two connections for the water pressure meter in the central section of automatically filled water, where the water pressure meter can be connected directly and display the set pressure. The screw cap ( C ) must be tweaked after adjusting the filled water pressure.

Leakage Pressure Valve

1. The action pressure of the leakage pressure valve is more than 3 bar (the valve is open) but the pressure cannot be adjusted.
2. The valve will open automatically to make sure that the water loop of the air-con system is safe when the water pressure in the backwater side is higher than the set pressure.

Assistant Heat Source Connection
The unit provides the connection of an assistant heat source, which can be not only for a gas-fired boiler but also an electronic boiler or warm-net pipe for the city.

• Water Chiller & Heat Pump + Assistant Gas-Fired Boiler
• Water Chiller & Heat Pump + Assistant Electronic Boiler

Unit Parameters

Control 13 & 15

Parameter 6

• 1: Unit with a single system
• 2: Unit with double system

Parameter 7

• 0: The unit cannot restart automatically
• 1: The unit can restart automatically

Parameter 8

• 0: Unit only with cooling function
• 1: Unit will all heat pump functions
• 2: Unit with auxiliary electrical heating
• 3: Unit with only heating function produced by heat pump

Parameter 9

• 0: Water pump always on
• 1: The water pump starts 60 seconds earlier than the compressor & shuts down 30 seconds later than the compressor

Control 24

PCB Connection

Evo Control 13 & 15

controller
2| PUMP| Water pump (220VAC)| 13| KYIN| On/Off Switch (input)
3| FAN| Fan motor (220VAC)| 14| MDIN| Model (input)
4| VAL 2| Solenoid valve (220VAC)| 15| WATER GND| Flow switch (input)(normal close)
5| VAL 1| 4way valve of system1 (220VAC)| 16| FROST GND| Defrost signal
6| COMP 2| Compressor of system2 (220VAC)| 17| SYS GND 12V| System protection (normal close)
7| COMP 1| Compressor of system1 (220VAC)| 18| ROOMT| Ambient temp.(input)
8| AC-L| Fire wire| 19| PIPE2| Temp. Of fan coil2 (input)
9| AC-N| Neutral Wire| 20| PIPE1| Temp. Of fan coil11(input)
10| KYOUT GND| On/Off switch| 21| OUTWT| Water out temp. (output)
11| MDOUT GND| Mode| 22| INTWT| Water in temp. (output)

Control 24

output
4| RO 02| Compressor 2 output(220VAC)| 30| AI 03| System 1 fan coil temperature input
5| RO 03| Compressor 3 output(220VAC)| 31| AI 04| System 2 fan coil temperature input
6| RO 04| Compressor 4 output(220VAC)| 32| AI 05| System 3 fan coil temperature input
7| RO 05| High speed /source pump output(220VAC)| 33| AI 06| System 4 fan coil temperature input
8| RO 06| Low speed output (220VAC)| 34| AI 07| Ambient temperature input
9| RO 07| Water pump output(220VAC)| 35| AI 08| System 1 antifreeze temperature input
10| RO 08| 4-way valve output(220VAC)| 36| AI 09| System 2 antifreeze temperature input
11| RO 09| Electric heater output(250VAC)| 37| AI 10| System 3 antifreeze temperature input
12| RO 10| Spray valve output(220VAC)| 38| AI 11| System 4 antifreeze temperature input
13| RO 11| Alarm system output(220VAC)| 39| AI 12| System 1 suction temperature input
14| DI/DO 1| Emergency switch output| 40| AI 13| System 2 suction temperature input
15| DI/DO 2| Mode indicator output| 41| AI 14| System 3 suction temperature input
16| DI/DO 3| Emergency switch input| 42| AI 15| System 4 suction temperature input
17| DI 01| System 1 high pressure protection input| 43| AI 16| No use
18| DI 02| System 2 high pressure protection input| 44| GND| ****

Connecting to the remote controller

19| DI 03| System 3 high pressure protection input| 45| NET
20| DI 04| System 4 high pressure protection input| 46| 12V
21| DI 05| System 1 low pressure protection input| 47| RS485A| 485 connection
22| DI 06| System 2 low pressure protection input| 48| RS485B
23| DI 07| System 3 low pressure protection input| 49| AC12V| 12V power input
24| DI 08| System 4 low pressure protection input| 50| AC12V
25| DI 09| Water flow switch protection input| 51| CN2| System 1 electric expansion valve output
26| DI 10| Electric heater overload protection input| 52| CN3| System 2 electric expansion valve output

Cable Specifications

Nameplate maximum current| Phase line (Single Phase)| Phase Line (Three Phase)| Earth line| MCB| Creepage Protector| Signal Line
---|---|---|---|---|---|---
No more than 10A| 2 x 1.5mm2| 3 x 1.5mm2| 1.5mm2| 20A| ****

30mA less than 0.1 sec

| ****

n x 0.5mm2

10~16A| 2 x 2.5mm2| 3 x 2.5mm2| 2.5mm2| 32A
16~25A| 2 x 4mm2| 3 x 4mm2| 4mm2| 40A
25~32A| 2 x 6mm2| 3 x 6mm2| 6mm2| 40A
32~40A| 2 x 10mm2| 3 x 10mm2| 10mm2| 63A
40~63A| 2 x 16mm2| 3 x 16mm2| 16mm2| 80A
63~75A| 2 x 25mm2| 3 x 25mm2| 25mm2| 100A
75~101A| 2 x 25mm2| 3 x 25mm2| 25mm2| 125A
101~123A| 2 x 35mm2| 3 x 35mm2| 35mm2| 160A
123~148A| 2 x 50mm2| 3 x 50mm2| 50mm2| 225A
148~186A| 2 x 70mm2| 3 x 70mm2| 70mm2| 250A
186~224A| 2 x 95mm2| 3 x 95mm2| 95mm2| 280A

Maintenance

F.A.Q

• DO I NEED TO GET MY UNIT SERVICED?
  • It is recommended that you get your EvoHeat unit serviced once a year by your local certified air conditioning or refrigeration technician.
  • If your unit is located in a coastal area, more frequent maintenance may be necessary.
  • During the service, they will check the operational pressures of the refrigeration system and give the unit and fins a good clean to ensure maximum performance.
• DO WE HAVE RECOMMENDED SERVICE AGENTS?
  • EvoHeat has a large database of recommended service agents.
  • Please contact EvoHeat tech support on 1300 859 933 for your local service agent details.
• SHOULD I CHECK MY UNIT REGULARLY?
  • We recommend you check your unit regularly to avoid potential issues and damage to your heat pump.
  • Check the water inlet/outlets often for leaks. You should avoid the condition of no water or air entering the system, as this will influence the unit’s performance and reliability.
  • The area around the unit should be dry, clean, and well-ventilated. Make sure nothing is blocking the airflow of the heater e.g. Leaf litter. Clean the heat exchanger every few months to keep a good heat exchange rate and save energy.
  • You should discharge the water at the bottom of the water pump if the unit will not be used for an extended period.
  • Discharge all water in the water pump and water system so that freezing of the water in the pump or water system does not occur. Check the unit thoroughly and fill the system with water fully before using it for the first time after a period of time.
• WHAT SHOULD I BE CHECKING REGULARLY?
  • Check the power supply and cable connection often, should the unit begin to operate abnormally, switch it off and contact the qualified technician
  • Clean the water filter periodically to maintain good water quality. Lack of water and dirty water can damage the unit. The heat pump will start the water every 72 hours when it is not running to avoid freezing.
  • The water loop of the heat pump MUST be protected from freezing in winter. Do not shut off the power supply to the heat pump in winter.
  • When the air temperature is below 0°C, if the inlet water temperature is above 2°C and below 4°C the water pump will begin freezing protection. If the inlet water is lower than 2°C, the heat pump will begin heating.

Warranty

Refer to the EvoHeat website for warranty details

• Australia: https://evoheat.com.au/warranty-terms/.
• South East Asia: http://evoheat.com.sg/warranty/.

1. Warranty terms are from the date of purchase.
2. This warranty excludes any defect or injury caused by or resulting from misuse, abuse, neglect, accidental damage, improper voltage, vermin infestation, incompetent installation, any fault not attributable to faulty manufacture or parts, or any modifications that affect the reliability or performance of the unit.
3. This warranty does not cover the following:
   • a. Natural Disasters (hail, lightning, flood, fire, etc.)
   • b. Rust or damage to paintwork caused by a corrosive atmosphere
   • c. When serviced by an unauthorized person without the permission of Evo Industries
   • d. When a unit is installed by an unqualified person
   • e. Where a unit is incorrectly installed
   • f. When failure occurs due to improper or faulty installation
   • g. Failure due to improper maintenance (refer to Operating Instructions)
   • h. ‘No Fault Found’ service calls where the perceived problem is explained within the
   • i. Costs associated with delivery, handling, freighting, or damage to the product in transit.
4. If warranty service is required, you should:
   • a. contact Evo Industries Australia on 1300 859 933 or via our Contact page on our website
   • b. provide a copy of your receipt as proof of purchase
   • c. have completed the online Warranty Registration Form
5. Onsite technical service is available within the normal operating area of your Evo Authorised Service Agents. Service outside this area will incur a traveling fee.
6. Unless otherwise specified to the purchaser, the benefits conferred by this express warranty and addition to all other conditions, warranties, rights, and remedies expressed or implied by the Trade Practices Act 1974 and similar consumer protection provisions contained in the legislation of the States and Territories and all other obligations and liabilities on the part of the manufacturer or supplier and nothing contained herein shall restrict or modify such rights, remedies, obligations or liabilities.

REGISTER YOUR WARRANTY

EvoHeat highly recommends customers complete their warranty details online to ensure efficient warranty claim processing. To register your warranty, scan our QR Code or head to our website and fill in the Warranty Registration Form: https://evoheat.com.au/warranty-registration/.

THE HEAT PUMP EXPERTS

• [email protected].
• 1300 859 933
• www.evoheat.com.au.
• evoheat.com.au.
• 1300 859 933

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