Veise Smart Lock APP User Guide

Veise Smart Lock APP

HOW TO REGISTER

Notes: The DDLock App is required to operate the lock. After the lock is properly installed, make sure this step is performed by the lock owner.

PAIRING YOUR LOCK

ADMIN PASSCODE MANAGEMENT

Notes: After pairing the lock with DDLock, the admin passcode will be changed to a random 7 digit number, you can check the new admin passcode by following the picture guide above. And you can change it to your own administrator password.

LOCK PAGE OVERVIEW

• Unlock/Lock
  Unlock/Lock using the phone’s Bluetooth

• eKeys
  View and modify current eKeys, set up and send eKeys

• Passcodes
  Generate 6 different types of passcodes

• Records
  Check to unlock/lock records

• Authorized Admin
  Create and edit admins

• Settings
  View and modify settings

• Cards
  Set up your cards here

• Fingerprints Page
  Set up fingerprints (RZ06 doesn’t have a Fingerprints page.)

Notes: Some of these icons may not appear if the Gateway is not connected to the lock. The lock only works with Veise Gateway G2.

APP UNLOCK / LOCK

• To unlock the lock, tap this icon once. To lock the lock, press and hold on this icon.

Note: It only works when your phone is close to the smart lock in Bluetooth range.

PASSCODES

The definition of 6 types of passcodes

as 2638 (set it as permanent or timed)
One-time| One time use| Recurring| Lasts for scheduled hours weekly

PASSCODES

In Passcodes, choose one passcode and you can edit the passcode’s number, validity, and name. The code can also be deleted and view the records.

Note: To customize one passcode, it requires your phone to be close to the smart lock at 32 feet (within Bluetooth range), You could also choose to connect the lock to the Veise gateway G2.

CARDS

Note: It only supports adding 13.56MHz cards, such as Mifare cards, NFC cards, Desfire cards, and EV1 cards.

EKEYS

Note: it is strongly recommended that the recipient first register an account using the DDLock App.

FINGERPRINTS

RZ06 doesn’t have a Fingerprints page.

AUTHORIZED ADMIN

Authorized Admin is similar to eKeys. An authorized admin can create and edit all access methods (passcodes, fingerprints, eKeys, etc.). eKeys only lock or unlock the lock.

1. Unlock/lock via the App.
2. Generate, Edit, and Delete passcodes and IC cards.
3. Adjust settings l like passage mode, auto-lock timer, & turn on/off the lock sound.
   • Tap on“Authorized Admin” and Set Timed Admin or Permanent Admin.

Note: If the authorized admin has been created or deleted, it doesn’t work, please slide down the page to refresh.

PASSAGE MODE & AUTO-LOCK

Note: When setting passage mode or auto lock, it requires your phone to be close to the smart lock at 32 feet (within Bluetooth range), You could also choose to connect the lock to the Veise gateway G2.

LOCK SETTINGS

• In Basics, you can view and change lock information such as Lock Name.
• Gateway shows signal strength if Gateway is connected.
• With Remote Unlock on and a Gateway connected, you can remotely unlock/lock your lock.
• Lock Sound turns on or off the sound of the touch keypad. lmport from another lock allows for the transfer of passcodes and cards from one lock to another.
• Delete will remove the lock from your account and clear any settings on the lock.
• lt requires your phone close to the lock.

RECORDS

Important

1. Out of Bluetooth range or with no gateway connected, the records of the passcode, fingerprint, and card unlocking are not in the list timely. Only eKey unlocking is in real-time records.
2. After pairing successfully, click on the refresh button and wait a few minutes to check the real-time records. You could also connect the lock to the Veise gateway G2, then the records will push in real time.

MANAGEMENT SYSTEM

DOOR LOCK WEB MANAGEMENT SYSTEM

The web management system is set up for managing your door lock, such as sending the key of your door lock, generating user passwords, issuing cards, unlocking/locking remotely (with Wi-Fi gateway), and exporting logs. Web management system address: https://ddlocksecurity.com.

• Log in
• Register in the DDLock App. Enter the registered username and password to log in.
• Unlock/Lock remotely (with G2 gateway) Wi-Fi gateway is required to unlock/lock remotely.
• Send key
• Generate a key and send it to your family or friends.
• Send password
• Generate multiple scheduled passwords and send them to other users.
• Issue card (with G2 gateway)
• Issue an existing card, add a new card via card reader (card reader sold separately), share cards, and delete cards.
• Export logs
• Check to unlock/lock recordings

GATEWAY G2

Connect to Veise gateway G2, it will support:

• Unlock/Lock remotely in the App
• Work with Google Assistant, Alexa
• Generate, modify, and delete all types of passwords remotely
• Web portal management (remote functions)
• Push real-time messages and view real-time records
• View smart lock status
• Check battery level remotely

Integrations

Our locks work with the following software:

FAQ

• Q1: Why can’t I use the master code 123456# to unlock after pairing with the App?
  • A1: After pairing successfully, the master code will be changed to a random 7-digit number, and you can change it to your master code in the App(Settings＞Basics＞Admin passcode)
• Q2: Why am I unable to check the latest records in the App?
  • A2: When it’s out of the Bluetooth range or the Veise gateway G2 is not connected, the records of passcode, fingerprint, and card unlocking are not in the list timely. Only eKey unlocking is in real-time records. After the Bluetooth or Veise gateway G2 is connected, go to Records＞tap the icon on the up-right corner＞refresh records.
• Q3: How to share one account with others?
  • A3: To share one account with others, please create authorized admins. It requires the “authorized admin” recipients to have downloaded the DDLock App and registered their usernames and passwords.
• Q4: How to edit, delete, or create custom codes remotely?
  • A4: All passcodes can be generated remotely without a gateway; however, editing, deleting, or creating custom passcodes requires the Veise gateway G2 or being within Bluetooth range of the lock.
• Q5: Why is a deleted code working?
  • A5: There may be a display error in the App. Please follow these steps to fix it: Go to “Settings”＞ “Upload Data” ＞ Tap on “Start” to upload the lock’s data.

The DDLock App is free to download. There’s no subscription fee to register our Web management system.

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