ingenico Desk-1600 External PIN Pad User Guide

ingenico Desk-1600 External PIN Pad

Product Information

The product is a Desk/1600 payment terminal manufactured by Ingenico. It is a secure and reliable device designed for processing payments. The terminal comes with various features and functionalities to ensure smooth and efficient payment transactions.

Main Characteristics

• Standard version
• Power supply: USB 5VDC
• Lithium battery cell (non-accessible to the user)

Recommendations

Safety
When powering on or powering down the terminal, connect or disconnect the power supply from the electric outlet. The terminalshould only be powered by an Ingenico device with a USB 5VDC power supply. It is important to follow safety precautions to prevent any accidents or damage to the terminal.

Security of your terminal (tampering attempt detection)
The terminal is equipped with a warranty label located on the bottom side. This label serves as a tampering attempt detection mechanism to ensure the security and integrity of the terminal.

Product Usage Instructions

Unpacking
When unpacking the product, make sure to check that all the necessary items are included in the packaging box. Depending on your working configuration, the box may include the following items:

• The terminal
• An safety guide
• Cable (optional accessory)

CAUTION : Only use the power supply unit provided with your equipment. Using any other power supply may cause damage to the terminal.
ADVICE : Keep the packaging for future use when shipping the terminal.

Daily Use

Card Reading

The Desk/1600 terminal supports different methods of card reading:

• Swiping a card
• Inserting a smart card
• Reading a contactless card

Follow the appropriate procedures for each card reading method to ensure successful transactions.

Maintenance

Cleaning
Regular cleaning of the terminal is important to maintain its performance and longevity. Follow these steps to clean the terminal:

1. Cleaning of the terminal: Use a soft cloth or a non-abrasive cleaning agent to clean the exterior surfaces of the terminal.
2. Entretien du terminal: Utilisez un chiffon doux ou un agent de nettoyage non abrasif pour nettoyer les surfaces extérieures du terminal. (French translation)

Transport and Storage

When transporting or storing the terminal, ensure it is handled with care to avoid any physical damage. Follow proper packaging guidelines to protect the terminal during transit.

Troubleshooting

If you encounter any issues with the terminal, refer to the troubleshooting section of the user manual for guidance on resolving common problems.

Norms & Marking

The product complies with the following norms and regulations:

• Federal Communications Commission (FCC) Statement
• Industry Canada (ISED) Statement
• Environment (WEEE, Batteries, and Packaging)
• Marking

Introduction

Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal

WARRANTY / SECURITY

• To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.
• Failure to comply with these instructions will void the manufacturer’s responsibility.

Unpacking

According to the model, the following items are included in the packaging box (including optional accessories) :

The terminal

The box may also include the following items depending on your working configuration :

• An safety guide
• Cable

CAUTION
The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.
ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.

Recommendations

Safety

Power on/Power down – Emergency stop
To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.
The Desk/1600 is meant to be powered by an Ingenico device with a USB 5VDC

CAUTION Lithium battery cell
The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.
Risk of explosion if the battery is replaced by an incorrect type. Dispose of used battery according to the instructions

Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Security of your terminal (tampering attempt detection)

• Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal.
• Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.
• You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.
• The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

WARNING
If the warranty label is torn or removed, the warranty will be void.

CAUTION

• Positioning of the Lane/3000 or Desk/1500 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.
• Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.
• Positioning of in-store security cameras such that the PIN- entry keypad is not visible.
• NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

CAUTION
This equipment may not be modified, altered or changed in any way without signed written permission from Ingenico

Main Characteristics

Standard version

Weight

(Poids, Gewicht)

|

221g (7.80 oz)

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Size

(dimensions, Maße)

|

180.2 (L) x 83.2 (W) x 43 (H) mm

Display| 2.8” backlit LCD, QVGA (240 x 320 pixels)

Operating conditions

 |
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Ambient temperature| from 0°C to +50°C

Max relative humidity

| ****

85% RH non-condensing at +40°C

Max altitude| 2000 m

Storage conditions

• Storage temperature-20°C, +55°C
• Max relative humidity 85% at +55°C

Functional description

Installation & Connections

First use

When unboxing the terminal, it will be necessary to plug the cable in the terminal.

Please find the steps detailed :
Slide the cable as described then insert the plug in the connector. Finally fit the cable lock and the Desk/1600 is now ready to be plugged into a Host

Positionning the terminal
Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers …). The terminal is exclusively made for indoor use.
The Desk/1600 device may be mounted on a flat surface

CAUTION
Do not place the Desk/1600 device on a PC monitor, adjacent to an electronically active security tag deactivation system, or near other sources of magnetic fields.

The Desk/1600 device must be at least 30 centimeters (12 inches) away from an electronically active type of security tag deactivation pad.

There are two types of security tag deactivation systems:

• An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the Desk/1600 device is placed too close to the system’s pad, or placed above the pad, the product may not work properly.
• A passive system is a permanent magnet type that does not send out a signal. This type should not affect the Desk/1600 device.

Daily use

Card reading
Swiping a card

• Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results.
  Swipe the card with constant speed, neither too slowly nor too fast, to maximize the reading efficiency and avoid annoying repetitions

Inserting a smart card
Chip cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader.

Reading a contactless card

• Bring the card to the active zone above the contactless logo (at about 1cm).
• Keep the card close to the contactless logo during the transaction.

Your contactless terminal have four contactless status lights displayed ont he screen

• When a contactless transaction is started the first (left hand) status light will be lit steadily; this indicates that the contactless is in use but a card is not being read.
• When a contactless card is presented to the contactless active zone during a transaction the second, third and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard.

CAUTION
Do not stick any label onto the contactless active zone. It can decrease seriously contactless efficiency.

CAUTION
Avoid metallic parts around the contactless area.

Maintenance

Cleaning
Cleaning of the terminal

CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected

First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are :

• Use Ingenico Cleaning kit : http://www.ingenico.cleaningcards.com/
• Do not clean the electrical connections.
• Do not use in any case, solvents, detergents or abrasive products :
  • Those materials might damage the plastic or electrical contacts.
• Avoid exposing the terminal to the direct rays of the sun. Do not put anything into the slot of the smart card reader

Norms & Marking

Federal Communications Commission (FCC) Statement

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures :

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference and
2. This device must accept any interference received, including interference that may cause undesired operation of the device.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada (ISED) Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device

This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Environment (WEEE, Batteries and Packaging)

• This product is labeled by European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
• The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.
• Ingenico ensures that efficient collection and recycling schemes are set up for WEEE and batteries according to the local regulations of your country. Please contact your resellers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
• Packaging waste must also be collected separately to assure proper disposal and recycling.
• Please note that proper recycling of electrical and electronic equipment and waste batteries will ensure the safety of human health and the environment.

Marking
Below, you will find the different symbols used on the product and its power supply.

• The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives. The CE mark is a mandatory conformity marking for certain products sold within the European Economic Area (EEA).
• This TÜV symbol shows consumers at a glance that a product has been examined by neutral experts and that there are no safety concerns
• The UL mark appears on end products and complete components suitable for factory and field installation. All of the products carrying these marks are covered by our Follow-Up Services program to determine that products continue to be manufactured in compliance with UL’s safety requirements.
• The RCM mark will be the only mark to indicate compliance with the Australian Communications and Media Authority’s (ACMA) regulatory arrangements for telecommunications, radio, EMC and electromagnetic energy (EME).
• The C-Tick is an identification trademark registered to the Australian Communications Media Authority (ACMA). The C-Tick mark signifies that the labeled electronic device is compliant with applicable electromagnetic compatibility (EMC) requirements

DISPOSAL

Waste of Electrical and Electronic Equipment (WEEE) symbol indicates that when the end-user wishes to discard this product, it must be sent to separate collection facilities for recovery and recycling. By separating this product from other household-type waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be conserved.
Double insulated or class 2 electrical appliances are products that have been designed in a way so as not to require a safety connection to electrical earth (These products must NOT have a safety connection to Earth).
Indoor use symbol.

• This Document is Copyright © 2021 by INGENICO Group. INGENICO retains full copyright ownership, rights, and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information.
• Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user.
• INGENICO is not responsible for any use of this device, which would be inconsistent with the present document.
• All trademarks used in this document remain the property of their rightful owners.”

www.ingenico.com
13/17 Rue Pagès 92150 Suresnes France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Desk/1600
900046232 R11 000 01/0921
Copyright© 2021 Ingenico All rights reserved

References

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