real flame 13051E Anika 49 Electric Fireplace User Manual

real flame 13051E Anika 49 Electric Fireplace

Parts List

Hardware Kit- 13051-15

NOTE : Do not fully tighten hardware until all pieces are in place and the unit is fully assembled. This will help align the pieces and make assembly easier.

Assembly Instructions

Anti-Topple Device Installation

CAUTION

This product is not a substitute for parental supervision. Real Flame® assumes no responsibility or liability for improper installation or excessive loads placed on any of the supplied components.

Follow all instructions included with your Real Flame® mantel and firebox.

Parts List – 10032

  NOTE

If a stud is not accessible, use the included drywall anchors to secure the wall bracket.

WARRANTY

Limited Warranty

Real Flame® warrants that the following components of this Real Flame® fireplace (“the Product”) will be free from manufacturing defects in material and workmanship after correct assembly and under normal use and proper maintenance for the periods indicated below, commencing with the date of purchase of the Product:

• The body – 1 year limited warranty.

This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations:

This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is approved by Real Flame, or use of parts installed from other manufactures will nullify this warranty.

This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will provide a replacement part.

Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of purchase.

Real Flame must have the opportunity to verify the alleged defect. In order for any internal components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real Flame Customer Service member to ensure proper operation and diagnosis of issue.

In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This limited warranty is the sole express warranty given by Real Flame. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a particular purpose or use, is limited to the duration of the warranty specified above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

For warranty service:

1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.

RETURN POLICY

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame® item.

Replacement Parts

In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products. Please call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged item. Please have the following information (which can be found in your instruction manual) ready before you call Customer Service:

• Model number of item
• 4-8 digit part number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the item.

Refer to www.realflame.com for our complete return guidelines and policies.

Please register your fireplace for recall notifications, proof of ownership and quality assurance at https://www.realflame.com/registration.

Customer Support

Real Flame® Customer Service: 1-800-654-1704
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Customer service: 1-800-363-6443 in Canada | csrep@realflame.com

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