REAL FLAME 8140E Electric Fireplace Instruction Manual

REAL FLAME 8140E Electric Fireplace

Product Information

The Mantel Assembly Instructions are for Model #8140E, which includes various panels and trims required to assemble a fireplace mantel. The product comes with a hardware kit, anti-topple kit, and an electric firebox (5099). The product is available in white color.

Parts List

Hardware Kit – 81400014

A – Short Allen Screw / Vis allen courte / Tornillo allen
cort| x16
B – L Bracket / Ferrure en L / Soporte| x8
C – MDF Block / Bloc de bois / Bloque de madera| x11
D – Long Allen Screw / Longue vis allen / Tornillo allen
largo| x33
E – Washer / Rondelle / Arandela| x33
F – Allen Wrench| x1

Anti-Topple Kit

Installing the 5099 Electric Firebox

The electric firebox (5099) is included with the mantel assembly and needs to be installed in the opening provided in the mantel. Refer to the installation instructions below for details.

Product Usage Instructions

Installing the 5099 Electric Firebox

Follow the below steps to install the electric firebox (5099) in the mantel:

Step One 1
From the rear of the mantel insert the firebox into the opening.
Note: Your mantel may vary slightly from the one depicted in this illustration.
Insert the firebox into the opening from the rear of the mantel.

Step Two
Attach the firebox to the back of the mantel using 2 support plates and 4 wood screws.
Attach the firebox to the back of the mantel with the 2 support plates and 4 wood screws.

Anti-Topple Device Installation

This product is not a substitute for parental supervision. Real Flame® assumes no responsibility or liability for improper installation or excessive loads placed on any of the supplied components. Follow all instructions included with your
Real Flame® mantel and firebox.

The anti-topple kit is provided with the mantel assembly to prevent it from tipping over. Follow the below steps to install the kit:

Step One

Attach the D-bracket to the wall using appropriate screws and anchors. ****

Step Two:
Attach A-brackets to the top of the mantel using appropriate screws and washers.

Step Three
Attach E-brackets to the back of the mantel using appropriate screws and washers. ****

Step Four:
Attach B-brackets to the wall using appropriate screws and anchors.

Step Five:
Attach C-bracket to the back of the mantel using appropriate screws and washers. ****

Step Six:
Attach D-locks to A-brackets, E-brackets, and C-bracket using appropriate screws and washers.

Note : The anti-topple kit installation may vary depending on the mantel’s design. Refer to the product manual for more details. ****

Real Flame® Customer Service : 1-800-654-1704

Warranty

The product comes with a non-transferable warranty that extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty covers the functionality of the product only and does not cover cosmetic issues or damage caused by abrasive or chemical cleaners. To claim warranty, retain your sales receipt and/or invoice as proof of purchase. Limited Warranty Real Flame® warrants that the following components of this Real Flame® fireplace (“the Product”) will be free from manufacturing defects in material and workmanship after correct assembly and under normal use and proper maintenance for the periods indicated below, commencing with the date of purchase of the Product:

The body ­ 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is approved by Real Flame, or use of parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a particular purpose or use, is limited to the duration of the warranty specified above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

For warranty service :

1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the `Outdoor Warranty Claim’ form at www.realflame.com. 03022020

RETURN POLICY
Return Policy You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame® item.

Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products. Please call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged item. Please have the following information (which can be found in your instruction manual) ready before you call

Customer Service:

• Model number of item
• 4-8 digit part number
• Lot code number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to [email protected]

Incorrect Order Received
If you received something other than what you ordered, please contact Real Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at https://www.realflame.com/registration
Real Flame® 7800 Northwestern Ave.
Racine, WI 53406 USA
Customer Service: 1-800-654-1704 in USA Service à la clientèle: 1-800-363-6443 in Canada
[email protected]

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