real flame 1290 Eliot Grand Electric Fireplace Instruction Manual
- October 30, 2023
- Real Flame
Table of Contents
Eliot Grand Electric Fireplace
Mantel Assembly Instructions
Model # 1290
Parts List
No.| Description| Antique Gray| Black| White|
Qty
---|---|---|---|---|---
Box 1
2| Left Base Panel| 12904802| 12900102| 12900802| 1
3| Right Base Panel| 12904803| 12900103| 12900803| 1
10| Center Top Support| 12900010| 12900010| 12900010| 1
11| Center Top Panel| 12904811| 12900111| 12900811| 1
12| Left Top Panel| 12904812| 12900112| 12900812| 1
13| Right Top Panel| 12904813| 12900113| 12900813| 1
17| Shelf| 12904817| 12900117| 12900817| 4
18| Back Panel| 12904818| 12900118| 12900818| 2
19| Hardware Kit| 12900019| 12900019| 12900819| 1
Box 3|
1| Center Base Panel| 12904801| 12900101| 12900801| 1
4| Left Outside Panel| 12904804| 12900104| 12900804| 1
5| Right Outside Panel| 12904805| 12900105| 12900805| 1
6| Left Inside Panel| 12904806| 12900106| 12900806| 1
7| Right Inside Panel| 12904807| 12900107| 12900807| 1
8| Left Front Panel| 12904808| 12900108| 12900808| 1
9| Right Front Panel| 12904809| 12900109| 12900809| 1
14| Left Center Panel| 12904814| 12900114| 12900814| 1
15| Right Center Panel| 12904815| 12900115| 12900815| 1
16| Center Panel| 12904816| 12900116| 12900816| 1
Hardware Kit
12900019 – Antique Gray, Black
12900819 – White
12900019 – Gris Antique, Noir
Installing the 5099 Electric Firebox
Step One
Figure 1
From the rear of the mantel insert the firebox into the opening.
Note: Your mantel may vary slightly from the one depicted in this
illustration. 
Step Two
Figure 2
Attach the firebox to the back of the mantel with the 2 support plates and 4
wood screws.
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®
fireplace (“the Product”) will be free from manufacturing defects in material
and workmanship after correct assembly and under normal use and proper
maintenance for the periods indicated below, commencing with the date of
purchase of the Product:
- The body – 1 year limited warranty.
This warranty extends to the original purchaser only, provided that the
purchase was made through an authorized Real Flame dealer. The warranty is
also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper
assembly, installation or storage, installation that does not comply with
building codes and ordinances, installation or operation not in accordance
with the included manual, abuse, lack of maintenance, hostile environments,
accident, natural weather, or unworkmanlike repairs. Modification of the
Product, use of fuels other than what is approved by Real Flame, or use of
parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not
cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, or
discoloring caused by heat, abrasive cleaners and chemical cleaners. However,
should deterioration of parts occur to the degree of non-performance within
the duration of the warranty period, Real Flame will provide a replacement
part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you
should retain your sales receipt and/or invoice. Defective parts subject to
this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order
for any internal components to be covered under warranty, Real Flame requires
the user to troubleshoot with a Real Flame Customer Service member to ensure
proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its
sole option and discretion, replace the defective component, replace the
Product or refund the purchase price. Real Flame is not responsible for the
installation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy under the terms of this limited warranty.
Real Flame will not be responsible for any incidental or consequential damages
caused by defects in the Product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The
duration of any implied warranty arising under the laws of any state,
including implied warranty of merchantability or fitness for a particular
purpose or use, is limited to the duration of the warranty specified above.
Some states do not allow limitations on how long an implied warranty lasts, so
this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from State to State.
For warranty service:
- Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
- If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
You may return your purchase within 90 days of receipt. No refunds will be
issued for incomplete or unauthorized returns. All returned products must be
100% complete, adequately packaged in original packaging and in resalable
condition. Products that have been assembled or modified will not be eligible
for return. All items must be returned in their entirety, meaning all items
included must be returned together. No returns or exchanges on discontinued
items. Please begin the return process by contacting the store or company
where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer
or in shipping, you may request a replacement. Replacement parts are not
available for all units and only given at Real Flame’s discretion. We will
assess any damage and find a solution, which could include shipping you a
replacement. No replacements are available for discontinued items or
repackaged (open box) products. Please call Real Flame Customer Service at
1-800-654-1704 for replacement parts before returning the damaged item. Please
have the following information (which can be found in your instruction manual)
ready before you call Customer Service:
- Model number of item
- 4-8 digit part number
- Lot code number
- Shipping address
- A picture of the damaged item may be requested. Pictures should be sent to [email protected].
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the
item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and
quality assurance at
https://www.realflame.com/registration.
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Customer service: 1-800-363-6443 in Canada
[email protected]