REAL FLAME 8022E Winterset Slim Electric Fireplace Media Console Instruction Manual
- October 30, 2023
- Real Flame
Table of Contents
REAL FLAME 8022E Winterset Slim Electric Fireplace Media Console
Parts List
Hardware Kit
IMPORTANT SAFETY INFORMATION
SAVE THIS USER’S GUIDE FOR FUTURE REFERENCE
When using electrical appliances, basic precautions should always be followed
to reduce the risk of fire, electric shock, injury or death.
Read all instructions before installing or using this fireplace
- Electric fireplace is for indoor use only.
- Do not modify the electric heater in any way. Use it only as described in this manual. Any other use not recommended by Real Flame may cause a fire, electric shock, serious injury or death.
- The heater may become hot when in use and could burn you. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothing, and curtains at least 3 feet (0.9m) from the top, sides and rear of the unit.
- Always use properly grounded, fused and polarized outlets.
- Always call a certified electrician if new circuits or outlets are required.
- Extreme caution is necessary when any heater is used by, or near, children or people with disabilities. The unit should NEVER be left unattended.
- The electric heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall into a bathtub or in other areas where it may come into contact with water; dangerous electric shock could occur.
- Do not operate any unit with a damaged cord, plug or if the heater has malfunctioned, or if the fireplace has been dropped or damaged in any manner. Contact Real Flame at 1-800-654-1704.
- The cord may become hot when the fireplace is in operation. Do not run the cord under carpeting, furniture, or appliances. Do not cover cord with throw rugs, runners, or similar items.
- To prevent people from tripping on the cord, make sure it is placed away from high
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may damage the heater or result in electric shock.
- To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- All electrical heaters have hot, arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored or where the unit will be exposed to flammable vapors. Doing so could result in a fire or cause an explosion.
- Do not burn wood or other materials in the electric heater; the unit or the wall could catch fire if you do.
- Always unplug the electric heater when not in use for an extended period of time.
Glass Panel Information
- The panel is made of tempered glass.
- Under no circumstances should this product be operated with a broken or chipped glass panel.
- Do not hit or slam the glass.
- Do not use abrasive cleaners to clean the glass.
WARNING
- Risk of electric shock
- Do not open
- Non-user serviceable parts inside
DESCRIPTIONS OF WARNINGS
- NOTE Procedures and techniques that are considered important enough to emphasize.
- CAUTION Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
- WARNING Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, illness or death.
SITE SELECTION AND PREPARATION
WARNING
- Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire, electric shock or injury to persons.
- Construction and electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electric shock and injury to persons.
- Do not attempt to wire your own outlets or circuits. To reduce the risk of fire, electric shock or injury to persons, always use a licensed electrician.
See figure 1 for grounding instructions. This heater is for use on 120 volts. The cord has a plug as shown at A in Figure 1. An adapter as shown at C is available for connecting three-blade grounding-type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
NOTE
- The fireplace insert comes completely assembled and wired. Some tools may be required to prepare the site and install the trim.
- The dimensions of the fireplace insert are 27.48” wide x 18.31” high x 5.39” deep.
- You should allow 1/4” around the fireplace insert for ease of installation.
- This fireplace does not require any venting.
Select a suitable location that is not susceptible to moisture and is away from drapes, fireplace near an existing outlet.
OPERATION AND FEATURES
Using the Remote Control
Using the Control Panel
NOTE When turned OFF the embers of the log set will not immediately go
out. This is a designed feature to represent the embers of the fire slowly
fading out.
NOTE If the display screen reads 88 or EE, verify that all vents on the
firebox are clear of any obstructions, then unplug the firebox and plug it back
in to reset the firebox. If this problem persists, please contact Real Flame as
1-800-654-1704.
CARE AND MAINTENANCE
Remote Control Battery Replacement
- Slide the battery cover open by squeezing the release lever while pulling the battery out. Please see the underside of remote for instructions.
- Replace the dead battery with one CR2025 battery. Replacement batteries are not included with the firebox.
- Do not dispose of the dead battery in the municipal trash. Batteries should be disposed of at a local collection point for recycling batteries.
- Close the battery cover.
Light Emitting Diode
This firebox is fitted with LED (Light Emitting Diode) bulbs in place of
conventional bulbs. These generate the same light levels as conventional
bulbs, but use a fraction of the energy. These LED bulbs are maintenance free
and should not require replacing during the life of the product.
Cleaning
- WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, injury or death.
- CAUTION When transporting or storing the unit and cord, keep in a dry place, free from excessive vibration and store so as to avoid damage.
- Dust the unit using a clean dry cloth.
- Use warm water and a clean cloth to wipe off all painted surfaces. Do not use abrasive cleaners.
- Use a standard glass cleaner for the glass panel of the unit.
INSTALLATION
Anti-Topple Device Installation
CAUTION This product is not a substitute for parental supervision. Real Flame® assumes no responsibility or liability for improper installation or excessive loads placed on any of the supplied components.
Follow all instructions included with your Real Flame® mantel and firebox.
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®
fireplace (“the Product”) will be free from manufacturing defects in material
and workmanship after correct assembly and under normal use and proper
maintenance for the periods indicated below, commencing with the date of
purchase of the Product:
- The body – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only,
provided that the purchase was made through an authorized Real Flame dealer.
The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper
assembly, installation or storage, installation that does not comply with
building codes and ordinances, installation or operation not in accordance
with the included manual, abuse, lack of maintenance, hostile environments,
accident, natural weather, or unworkmanlike repairs. Modification of the
Product, use of fuels other than what is approved by Real Flame, or use of
parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not
cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion,
areas discolored or cracked due to prolonged exposure to extreme heat, or
damage caused by abrasive or chemical cleaners. However, should deterioration
of parts occur to the degree of non-performance within the duration of the
warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you
should retain your sales receipt and/or invoice. Defective parts subject to
this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order
for any internal components to be covered under warranty, Real Flame requires
the user to troubleshoot with a Real Flame Customer Service member to ensure
proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a particular purpose or use, is limited to the duration of the warranty specified above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
For warranty service:
- Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
- If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be
issued for incomplete or unauthorized returns. All returned products must be
100% complete, adequately packaged in original packaging and in resalable
condition. Products that have been assembled or modified will not be eligible
for return. All items must be returned in their entirety, meaning all items
included must be returned together. No returns or exchanges on discontinued
items. Please begin the return process by contacting the store or company
where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer
or in shipping, you may request a replacement. Replacement parts are not
available for all units and only given at Real Flame’s discretion. We will
assess any damage and find a solution, which could include shipping you a
replacement. No replacements are available for discontinued items or
repackaged (open box) products. Please call Real Flame Customer Service at
1-800-654-1704 for replacement parts before returning the damaged item. Please
have the following information (which can be found in your instruction manual)
ready before you call Customer Service:
- Model number of item
- 4-8 digit part number
- Lot code number
- Shipping address
- A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com.
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the
item. Refer to www.realflame.com for our
complete return guidelines and policies. Please register your fireplace for
recall notifications, proof of ownership and quality assurance at
https://www.realflame.com/registration.
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
csrep@realflame.com
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