real flame 7760E Mantel Console Electric Fireplace Instruction Manual
- October 30, 2023
- Real Flame
Table of Contents
real flame 7760E Mantel Console Electric Fireplace
Product Information
The product mentioned in these assembly instructions is a Mantel with the model number 7760E. The package includes all the necessary components required for assembly, such as top, firebox support, base panel, side foot, shelf panel, doors, back panel, etc. The product comes with a hardware kit (77600017), which includes short and long Allen screws, L bracket, support bracket, washers, shelf panel support, knobs, hinge screws, door hinges, and an Allen wrench. The product is available in white color.
Product Usage Instructions
- Before assembly, ensure that you have all the components required for the product.
- Follow the assembly instructions step-by-step and assemble the mantel in the correct order.
- Use the hardware kit provided to attach different components of the mantel.
- For any technical support or troubleshooting, contact Real Flame Customer Service at 1-800-654-1704.
- If you experience any issues with the finish of the product, fill out the “Outdoor Warranty Claim” form on the Real Flame website.
- This product comes with a limited warranty that extends to the original purchaser only if purchased through an authorized Real Flame dealer. The warranty covers functionality issues only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners.
- Should any parts deteriorate within the duration of the warranty period to the degree of non-performance, Real Flame will provide a replacement part. However, defective parts will not be replaced without proof of purchase.
- Real Flame must have the opportunity to verify the alleged defect and requires the user to troubleshoot with a Real Flame Customer Service member to ensure proper operation and diagnosis of the issue.
Parts List
Hardware Kit
Assembling
Installing the 4199 Electric Firebox
WARNING: Read and understand all instruction manuals included with your
firebox and mantel before installing this unit.
Follow the below steps to install the electric firebox into your Real Flame®
fireplace mantel
- From the rear of the mantel insert the firebox into the opening.
Note: Your mantel may vary slightly from the one depicted in this illustration. - Attach the firebox to the back of the mantel with the 4 supplied wood screws.
WARRANTY
Real Flame® warrants that the following components of this Real Flame® fireplace (“the Product”) will be free from manufacturing defects in material and workmanship after correct assembly and under normal use and proper maintenance for the periods indicated below, commencing with the date of purchase of the Product:
- The body 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only,
provided that the purchase was made through an authorized Real Flame dealer.
The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper
assembly, installation or storage, installation that does not comply with
building codes and ordinances, installation or operation not in accordance
with the included manual, abuse, lack of maintenance, hostile environments,
accident , natural weather, or unworkmanlike repairs. Modification of the
Product, use of fuels other than what is approved by Real Flame, or use of
parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not
cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion,
areas discolored or cracked due to prolonged exposure to extreme heat, or
damage caused by abrasive or chemical cleaners. However, should deterioration
of parts occur to the degree of non-performance within the duration of the
warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you
should retain your sales receipt and/or invoice. Defective parts subject to
this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order
for any internal components to be covered under warranty, Real Flame requires
the user to troubleshoot with a Real Flame Customer Service member to ensure
proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its
sole option and discretion, replace the defective component, replace the
Product or refund the purchase price. Real Flame is not responsible for the
installation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy under the terms of this limited warranty.
Real Flame will not be responsible for any incidental or consequential damages
caused by defects in the Product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The
duration of any implied warranty arising under the laws of any state,
including implied warranty of merchantability or fitness for a particular
purpose or use, is limited to the duration of the warranty specified above.
Some states do not allow limitations on how long an implied warranty lasts, so
this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from State to State.
For warranty service
-
Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
-
If experiencing issues with finish, please fill out the `Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer
or in shipping, you may request a replacement. Replacement parts are not
available for all units and only given at Real Flame’s discretion. We will
assess any damage and find a solution, which could include shipping you a
replacement. No replacements are available for discontinued items or
repackaged (open box) products. Please call Real Flame Customer Service at
1-800-654-1704 for replacement parts before returning the damaged item. Please
have the following information (which can be found in your instruction manual)
ready before you call Customer Service:
-
Model number of item
-
4-8 digit part number
-
Lot code number
-
Shipping address
-
A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the
item.
Refer to www.realflame.com for our complete return
guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership
and quality assurance at https://www.realflame.com/registration.
Real Flame® 7800 Northwestern Ave.
Racine, WI 53406 USA
Customer Service: 1-800-654-1704 in USA Customer Service: 1-800-363-6443
in Canada
csrep@realflame.com
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>