real flame 8020E Crawford Electric Fireplace Instruction Manual
- October 30, 2023
- Real Flame
Table of Contents
real flame 8020E Crawford Electric Fireplace
Product Information
The product is a Mantel assembly Model #8020E. The packaging contains various panels, including Base Panel, Left Side Panel, Right Side Panel, Left Front Panel, Right Front Panel, Lower Center Panel, Upper Center Panel, Top Panel, Right Firebox Trim, Left Firebox Trim, Lower Firebox Trim, Upper Firebox Trim, Firebox Support, Hardware Kit, and Anti-Topple Device. The product comes in four different colors – Chestnut Oak, White, Black, and Gray.
Product Usage Instructions:
- Unpack the product carefully and ensure that all parts are included.
- Identify the panels as per the description provided in the user manual.
- Follow the Mantel Assembly Instructions diagram to assemble the product using the hardware kit provided.
- Once assembled, install the Anti-Topple Device by using the parts listed in 10032 and following the installation instructions provided in the user manual.
- Place the assembled mantel on a flat surface against a wall and secure it in place using the Anti-Topple Device.
- Follow the precautions provided in the user manual to ensure safe usage of the product.
Parts List
Hardware Kit
Anti-Topple Device Installation
CAUTION: This product is not a substitute for parental supervision. Real Flame® assumes no responsibility or liability for improper installation or excessive loads placed on any of the supplied components. Follow all instructions included with your Real Flame® mantel and firebox.
NOTE: If a stud is not accessible, use the included drywall anchors to secure the wall bracket.
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®
fireplace (“the Product”) will be free from manufacturing defects in material
and workmanship after correct assembly and under normal use and proper
maintenance for the periods indicated below, commencing with the date of
purchase of the Product:
- The body 1 year limited warranty.
This warranty extends to the original purchaser only, provided that the
purchase was made through an authorized Real Flame dealer. The warranty is
also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper
assembly, installation or storage, installation that does not comply with
building codes and ordinances, installation or operation not in accordance
with the included manual, abuse, lack of maintenance, hostile environments,
accident, natural weather, or unworkmanlike repairs. Modification of the
Product, use of fuels other than what is approved by Real Flame, or use of
parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not
cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, or
discoloring caused by heat, abrasive cleaners and chemical cleaners. However,
should deterioration of parts occur to the degree of non-performance within
the duration of the warranty period, Real Flame will provide a replacement
part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you
should retain your sales receipt and/or invoice. Defective parts subject to
this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order
for any internal components to be covered under warranty, Real Flame requires
the user to troubleshoot with a Real Flame Customer Service member to ensure
proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its
sole option and discretion, replace the defective component, replace the
Product or refund the purchase price. Real Flame is not responsible for the
installation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy under the terms of this limited warranty.
Real Flame will not be responsible for any incidental or consequential damages
caused by defects in the Product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The
duration of any implied warranty arising under the laws of any state,
including implied warranty of merchantability or fitness for a particular
purpose or use, is limited to the duration of the warranty specified above.
Some states do not allow limitations on how long an implied warranty lasts, so
this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
For warranty service:
- Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
- If experiencing issues with finish, please fill out the `Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products. Please call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged item. Please have the following information (which can be found in your instruction manual) ready before you call Customer Service:
- Model number of item
- 4-8 digit part number
- Lot code number
- Shipping address
- A picture of the damaged item may be requested. Pictures should be sent to custserv@realflame.com.
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the
item.
Refer to www.realflame.com for our complete return
guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership
and quality assurance at https://www.realflame.com/registration.
Real Flame® 7800 Northwestern Ave.
Racine, WI 53406 USA
Customer Service: 1-800-654-1704 in USA Service à la clientèle: 1-800-363-6443
in Canada
csrep@realflame.com
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