real flame 5110E Wood Landscape Media Electric Fireplace Instruction Manual
- October 30, 2023
- Real Flame
Table of Contents
Mantel Assembly Instructions
Model #5110E
Parts List
| No. | Description |
|---|---|
| 1 | Base Panel |
| 13 | Top Panel |
| 2 | Door |
| 3 | Shelf |
| 4 | Firebox Trim |
| 5 | Right Side Panel |
| 6 | Left Side Panel |
| 7 | Left Inside Panel |
| 8 | Right Inside Panel |
| 9 | Firebox Support |
| 10 | Upper Firebox Trim |
| 11 | Center Panel Bar |
| 12 | Back Panel |
| 14 | Feet |
| 15 | Middle Foot |
| 16 | Lower Firebox Trim |
| White | Weathered Wood | QTY |
|---|---|---|
| 51100801 | 51104801 | 1 |
| 51100813 | 51104813 | 1 |
| 51100802 | 51104802 | 2 |
| 51100803 | 51104803 | 2 |
| 51100004 | 51100004 | 2 |
| 51100805 | 51104805 | 1 |
| 51100806 | 51104806 | 1 |
| 51100807 | 51104807 | 1 |
| 51100009 | 51104808 | 1 |
| 51100810 | 51100009 | 1 |
| 51100811 | 51104810 | 1 |
| 51100812 | 51104811 | 1 |
| 51100814 | 51104812 | 2 |
| 51100815 | 51104814 | Set of 4 |
| 51100016 | 51104815 | 1 |
| 51100016 |
For the next step refer to the instruction manual included with your firebox.
If you do not have an instruction manual included with your firebox do not
attempt to assemble or operate the fireplace. Immediately call our customer
service department at 1-800-654-1704 for a replacement manual.
WARNING: Do not operate your firebox without reading all instructions and
warnings prior to use.
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®
fireplace (“the Product”)
will be free from manufacturing defects in material and workmanship after
correct assembly and under normal use and proper maintenance for the periods
indicated below, commencing with the date of purchase of the Product:
The body – 1 year limited warranty.
This non-transferable warranty extends to the original purchaser only,
provided that the purchase was made through an authorized Real Flame dealer.
The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper
assembly, installation or storage, installation that does not comply with
building codes and ordinances, installation or operation not in accordance
with the included manual, abuse, lack of maintenance, hostile environments,
accident, natural weather, or unworkmanlike repairs. Modification of the
Product, use of fuels other than what is approved by Real Flame, or use of
parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not
cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion,
areas discolored or cracked due to prolonged exposure to extreme heat, or
damage caused by abrasive or chemical cleaners. However, should deterioration
of parts occur to the degree of non-performance within the duration of the
warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you
should retain your sales receipt and/or invoice. Defective parts subject to
this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order
for any internal components to be covered under warranty, Real Flame requires
the user to troubleshoot with a Real Flame Customer Service member to ensure
proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its
sole option and discretion, replace the defective component, replace the
Product or refund the purchase price. Real Flame is not responsible for the
installation, labor or any other costs associated with the reinstallation.
The foregoing is the exclusive remedy under the terms of this limited
warranty. Real Flame will not be responsible for any incidental or
consequential damages caused by defects in the Product. Some states do not
allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The
duration of any implied warranty arising under the laws of any state,
including implied warranty of merchantability or fitness for a particular
purpose or use, is limited to the duration of the warranty specified above.
Some states do not allow limitations on how long an implied warranty lasts, so
this limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from State to State.
For warranty service:
- Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
- If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.
RETURN POLICY
Return Policy
You may return your purchase within 90 days of receipt. No refunds will be
issued for incomplete or unauthorized returns. All returned products must be
100% complete, adequately packaged in original packaging and in resalable
condition. Products that have been assembled or modified will not be eligible
for return. All items must be returned in their entirety, meaning all items
included must be returned together. No returns or exchanges on discontinued
items. Please begin the return process by contacting the store or company
where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer
or in shipping, you may request a replacement. Replacement parts are not
available for all units and only given at Real Flame’s discretion. We will
assess any damage and find a solution, which could include shipping you a
replacement.
No replacements are available for discontinued items or repackaged (open box)
products. Please call Real Flame Customer Service at 1-800-654-1704 for
replacement parts before returning the damaged item. Please have the following
information (which can be found in your instruction manual) ready before you
call Customer Service:
- Model number of item
- 4-8 digit part number
- Lot code number
- Shipping address
- A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com
Incorrect Order Received
If you received something other than what you ordered, please contact Real
Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the
item.
Refer to www.realflame.com for our complete
return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and
quality assurance at
https://www.realflame.com/registration.
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Service à la clientele: 1-800-363-6443 in Canada
csrep@realflame.com
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