real flame 4192 Electric Firebox User Guide

real flame 4192 Electric Firebox

Product Information

Specifications

• Model: 4192
• Part Name: Electric Firebox
• Part No.: 04162024-2
• Usage: Indoor
• Power Requirement: 15amp, 120-volt circuit
• Glass Panel: Tempered glass

Product Usage Instructions

Safety Instructions

Before using the electric fireplace, read and follow all safety instructions in the user manual to reduce the risk of fire, electric shock, injury, or death.

Glass Panel Care

• Do not operate with a broken or chipped glass panel.
• Avoid hitting or slamming the glass.
• Use non-abrasive cleaners for glass cleaning.

Installation

Ensure the fireplace is connected to a 15amp, 120-volt circuit. A dedicated circuit is preferred but not essential in all cases. Consult a licensed electrician if needed.

Maintenance

Regularly inspect the fireplace for any damage or wear. Keep the unit clean from dust and debris to maintain optimal performance.

FAQ

• Q: Can this fireplace be used outdoors?
  • A: No, this electric fireplace is designed for indoor use only.
• Q: What should I do if the glass panel is damaged?
  • A: Do not operate the fireplace with a damaged glass panel. Contact customer support for assistance on replacing the glass panel.
• Q: Is professional installation required?
  • A: While professional installation is recommended, you can install the fireplace following the provided instructions. Consult a licensed electrician if needed.

PARTS LIST

IMPORTANT SAFETY INSTRUCTIONS

SAVE THIS USER’S GUIDE FOR FUTURE REFERENCE

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, injury or death. Read all instructions before installing or using this fireplace

IMPORTANT SAFETY INSTRUCTIONS

1. Electric fireplace is for indoor use only.
2. Do not modify the electric heater in any way. Use it only as described in this manual. Any other use not recommended by Real Flame may cause a fire, electric shock, serious injury or death.
3. The heater may become hot when in use and could burn you. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the top, sides and rear of the unit.
4. Always use properly grounded, fused and polarized outlets.
5. Always call a certified electrician if new circuits or outlets will be required.
6. Extreme caution is necessary when any heater is used by, or near, children or people with disabilities. The unit should NEVER be left unattended.
7. The electric heater is not intended for use in bathrooms, laundry areas or similar indoor locations. Never locate heater where it may fall into a bathtub or in other areas where it may come into contact with water; dangerous electric shock could occur.
8. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned, or if the fireplace has been dropped or damaged in any manner. Contact Real Flame at 1-800-654-1704.
9. The cord may become hot when the fireplace is in operation. Do not run the cord under carpeting, furniture, or appliances. Do not cover cord with throw rugs, runners or similar items.
10. To prevent people from tripping on the cord, make sure it is placed away from high trac areas.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may damage the heater or result in electric shock.
12. To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
13. All electrical heaters have hot, arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored or where the unit will be exposed to flammable vapors. Doing so could result in a fire or cause explosion.
14. Do not burn wood or other materials in the electric heater; the unit or the wall could catch fire if you do.
15. To disconnect the unit, turn the firebox o and then remove the plug from the outlet.
16. Always unplug the electric heater when not in use for an extended period of time.

Glass Panel Information

1. The panel is made of tempered glass.
2. Under no circumstances should this product be operated with a broken or chipped glass panel.
3. Do not hit or slam the glass.
4. Do not use abrasive cleaners to clean the glass.

WARNING

• Risk of electric shock
• Do not open
• Non-user serviceable parts inside

DESCRIPTIONS OF WARNINGS

• NOTE Procedures and techniques that are considered important enough to emphasize.
• CAUTION Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
• WARNING Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, illness or death

FCC Statement

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference with radio or television reception. That can be determined by turning the equipment o and on. The user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help.

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including inferference that may cause undesired operation of the device.

NOTE: A 15amp, 120-volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or the fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

• Remove and immediately recycle or dispose of used batteries according to local regulations and keep away from children. Do NOT dispose of batteries in household trash or incinerate.
• Even used batteries may cause severe injury or death.
• Call a local poison control center for treatment information.
• Battery type: CR2025
• Battery voltage: 3V
• Non-rechargeable batteries are not to be recharged.
• Do not force discharge, recharge, disassemble, heat above 140°F (60°C) or incinerate. Doing so may result in injury due to venting, leakage or explosion resulting in chemical burns.
• Ensure the batteries are installed correctly according to the polarity (+ and -).
• Do not mix old and new batteries, different brands or types of batteries such as alkaline, carbon-zinc, or rechargeable batteries.
• Remove and immediately recycle or dispose of batteries from equipment not used for an extended period of time according to local regulations.
• Always completely secure the battery compartment. If the battery compartment does not close securely, stop using the product, remove the batteries, and keep them away from children.

WARNING

INGESTION HAZARD:
This product contains a button cell or coin battery.

SITE SELECTION AND PREPARATION

WARNING

To reduce the risk of fire or electric shock when installing

• Make sure the power cord is not pinched or against a sharp edge when installed.
• Ensure that the power cord is stored or secured to avoid tripping or snagging.
• Construction and electrical outlet wiring must comply with local building codes and other applicable regulations.
• Do not attempt to wire your own new outlets or circuits. Always call a licensed electrician

See figure 1 for grounding instruction. This heater is for use on 120 volts. The cord has a plug as shown at A in Figure 1. An adapter as shown at C is available for connecting three-blade grounding-type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle isavailable .

This section provides easy step by step instructions for selecting a location and preparing the site to install the fireplace into any Real Flame® fireplace mantel.

NOTE

• The fireplace insert comes completely assembled and wired. Some tools may be required to prepare the site and install the trim.
• The dimensions of the fireplace insert are 39.125” wide x 18.5” high x 5.625” deep.
• You should allow 1/4” around the fireplace insert for ease of installation.
• This fireplace does not require any venting. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high trac. For ease of electrical hook-up up you may wish to position the fireplace near an existing outlet

OPERATION AND FEATURES

Using the Remote Control

Using the Control Panel

• NOTE When turned OFF the embers of the log set will not immediately go out. This is a designed feature to represent the embers of the fire slowly fading out.
• NOTE Although the heater has been turned o the fan may still run to prevent over heating.
• NOTE If the display screen reads 88 or EE verify that all vents on the firebox are clear of any obstructions, then unplug the firebox and plug it back in to reset the firebox. If this problem persists please contact Real Flame at 1-800-654-1704.

CARE AND MAINTENANCE

Battery Replacement

1. The battery compartment is located on the back end of the remote.
2. Press and slide the battery door open and remove the old battery.
3. Insert a CR2025 battery, checking that the “+” and “-” terminals of the battery match the inside of the battery compartment.
4. Replace the battery compartment door.

Light Emitting Diode

This firebox is fitted with LED (Light Emitting Diode) bulbs in place of conventional bulbs. These generate the same light levels as conventional bulbs, but use a fraction of the energy. These LED bulbs are maintenance free and should not require replacing during the life of the product.

• WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, injury or death.
• CAUTION When transporting or storing the unit and cord, keep in a dry place free from excessive vibration, and store carefully to avoid damage.

Cleaning

• Dust the fireplace using a clean dry cloth.
• Use warm water and a clean cloth to wipe off any painted surfaces. Do not use abrasive cleaners.
• Use a standard glass cleaner for the glass panel of the fireplace.

INSTALLING

INSTALLING THE 4192 ELECTRIC FIREBOX

WARNING

Read and understand all instruction manuals included with your firebox and mantel before installing this unit.

Follow the below steps to install the electric firebox into your Real Flame® fireplace mantel

Step One Figure 1

From the rear of the mantel insert the firebox into the opening.
Note: Your mantel may vary slightly from the one depicted in this illustration.

Step Two
Figure 2

Attach the firebox to the back of the mantel with the 4 supplied screws.

WARRANTY

Limited Warranty

Real Flame® warrants that the following components of this Real Flame® fireplace (“the Product”) will be free from manufacturing defects in material and workmanship after correct assembly and under normal use and proper maintenance for the periods indicated below, commencing with the date of purchase of the Product:

• The body – 1 year limited warranty.
• The internal components – 1 year limited warranty.

This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations: This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modification of the Product, use of fuels other than what is approved by Real Flame, or use of parts installed from other manufactures will nullify this warranty. This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will provide a replacement part. Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of purchase. Real Flame must have the opportunity to verify the alleged defect. In order for any internal components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real Flame Customer Service member to ensure proper operation and diagnosis of issue. In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty is the sole express warranty given by Real Flame. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or fitness for a particular purpose or use, is limited to the duration of the warranty specified above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

For warranty service:

1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with finish, please fill out the ‘Outdoor Warranty Claim’ form at www.realflame.com.

RETURN POLICY

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame® item.

Replacement Parts

In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products. Please call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged item. Please have the following information (which can be found in your instruction manual) ready before you call Customer Service:

• Model number of the item
• 4-8 digit part number
• Shipping address
• A picture of the damaged item may be requested. Pictures should be sent to csrep@realflame.com

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the item. Refer to www.realflame.com for our complete return guidelines and policies. Please register your fireplace for recall notifications, proof of ownership and quality assurance at https://www.realflame.com/registration.

• Real Flame®
• 7800 Northwestern Ave.
• Racine, WI 53406
• USA
• Customer Service: 1-800-654-1704 in USA
• Service à la clientèle: 1-800-363-6443 in Canada
• csrep@realflame.com

Consumer Product Real Flame® Ownership Registration

To activate your warranty complete the form below and mail or email to the following address:

• Real Flame Warranty Dept.
• 7800 Northwestern Ave.
• Racine, WI, 53406
• csrep@realflame.com

Please be advised that as part of our privacy policy we never sell or give your private information to anyone. This information is being used for the sole purpose of product warranty verification.

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