ingenico Desk Series Terminal User Guide

: October 31, 2023
: ingenico

Table of Contents

Desk Series Terminal
Product Information:
Product Usage Instructions:

Desk Series Terminal

Product Information:

The Desk Series is a payment terminal manufactured by Ingenico.
It is equipped with various features and options to facilitate
payment transactions. The terminal is designed for fixed
installation and is suitable for use in banks and other financial
institutions.

Product Usage Instructions:

1. Introduction:

Thank you for choosing an Ingenico payment terminal. It is
important to read this user guide carefully as it provides
essential information about safety precautions, unpacking,
installation, and maintenance of the terminal.

WARRANTY / SECURITY: To ensure warranty
coverage and maintain security, please use only the recommended
power supply. Any maintenance operations should be performed by an
authorized Ingenico technician. Failure to follow these
instructions may void the manufacturer’s responsibility.

Unclip the trapdoor by pushing on the clip with yo

2. Unpacking:

When unpacking the terminal, you will find the following items
included in the packaging box:

The terminal equipped with its paper roll
The power supply with its cable connection
The cable connection for the telephone or Ethernet network
This installation guide
User guide
Wall-mounted power supply unit
Cable connection for the telephone or Ethernet network
Terminal
Desktop power supply unit (required for radio model and
contactless model)

CAUTION: Only use the provided power supply
unit specifically designed for the terminal. Do not use any other
power supply.

ADVICE: Keep the packaging for future use when
shipping the terminal.

3. Recommendations:

3.1 Safety:

The terminal is equipped with a lithium battery cell, which is
not accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.

Electrical power supply network:

The electrical outlet used for the terminal must meet specific
criteria:

Desk Series
User Guide
www.ingenico.com 13-17 rue Pagès, 92150 Suresnes France Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

Contents

1. Introduction

4

2. Unpacking

5

3. Recommendations

6

3.1 Safety

6

3.2 Telephone emergency, hanging up

7

3.3 Security of your terminal

8

(tampering attempt detection)

3.4 Desk series : Fixed Installation

9

3.5 Characterstics

10

4. Installation

12

4.1 Positionning the terminal

12

4.2 Connections

13

4.3 Installing the Terminal Cable fixing

14

4.3.1 Kit Magic Box Installation (optional)

16

4.4 Installing SAM (Secure access module)

18

4.5 Installing MicroSD Card (optional)

19

4.6 Installing SIM for GPRS (optional)

20

4.7 Installing SAM (optional)

21

4.8 Installing 2nd SIM for GPRS (optional)

21

Desk Series 900016018 R11 000 13/0123

2

Banks and Acquirers International Holding SAS

5. Installing a paper roll

23

6. Daily use

25

6.1 Keypad functions

25

6.2 Adjusting the contrast (B&W display only)

26

6.3 Card insertion

26

6.3.1 Swiping a card

26

6.3.2 Inserting a chip card

26

6.3.3 Reading Contactless (Optional)

27

6.3.4 Headphone output (Optional)

27

7. Maintenance

28

7.1 Paper roll

28

7.2 Cleaning of the terminal

29

7.3 Transport and storage

29

7.4 Troubleshooting

29

7.5 Environment

30

8. Markings

31

Desk Series 900016018 R11 000 13/0123

3

Banks and Acquirers International Holding SAS

1.Introduction
Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to respect the security, we ask you to use only the recommended power supply. Maintenance operations should only be provided by an Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

Desk Series 900016018 R11 000 13/0123

4

Banks and Acquirers International Holding SAS

2.Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal equipped with its paper roll
The power supply with its cable connection (according to the national needs).
The cable connection for the telephone or Ethernet network

This installation guide

User guide

Wall mounted power supply unit

Cable connection for the telephone or Ethernet network

Terminal

Desktop power supply unit required if terminal is fitted with the following options:
Radio model (all) Contactless model

CAUTION
The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

Desk Series 900016018 R11 000 13/0123

5

Banks and Acquirers International Holding SAS

ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.

3.Recommendations
3.1 Safety
Power on/Power down Emergency stop To power on or power down the terminal connect or disconnect the power supply from the electric outlet.
Lithium battery cell The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.
Electrical power supply network The electrical outlet must meet the following criteria:
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use;
For type A plug, the protection of the installation must be set to 20 A. Except for Norway do not connect on an IT electrical network.
Telephone network The phone network must comply with standards and regulations in the country of use
Explosion areas Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Desk Series 900016018 R11 000 13/0123

6

Banks and Acquirers International Holding SAS

Electronic health appliances
According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.
Bottom side compartment trapdoor Located under the terminal, it must be in place during normal operation of the terminal.

3.2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone…

Place the handset in the hang up position and:

Press the red key (=cancel)

Or

disconnect the power supply from the mains

Or

disconnect the terminal telephone connector from the

telephone line socket, and place the telephone connector

into the telephone line socket.

You will get a dial tone within 6 seconds.

Desk Series 900016018 R11 000 13/0123

7

Banks and Acquirers International Holding SAS

3.3 Security of your terminal (tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.
Your device is also available with PCI PTS compliant pin-shield :

Desk Series 900016018 R11 000 13/0123

8

Banks and Acquirers International Holding SAS

CAUTION
Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/ backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

3.4 Desk series : Fixed Installation
If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner: a) The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible. b) The device must either be fitted in a swivel stand so that the customer can position the device in the best angle to prevent oversight or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed. c) The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry. d) The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process. e) The terminal is exclusively made for indoor use If the above conditions are not fulfilled, the device with PIN shield must be used.

Desk Series 900016018 R11 000 13/0123

9

Banks and Acquirers International Holding SAS

3.5 Characteristics

Terminal

Weight (w/o paper roll) Size

about 310 g to 340 g full option 187 x 82 x 68 mm (l x w x h)

Power supply unit (wall mounted)

Weigh Size Class Input voltage Output voltage

approx 115 g approx 77 x 25 x 89 mm (L x w x h) Class II Equipment AC 230V 50-60Hz DC 8V 2A

3A Desktop power supply unit

Weigh Size Class Input voltage Output voltage

approx 191 g (without mains cable) approx 118 x 48 x 31 mm (L x w x h) Class II Equipment AC 100-240V 50-60Hz DC 8V 3A

The power supply unit is especially designed by the manufacturer for its terminal with contactless function, do not use another one.

Desk Series 900016018 R11 000 13/0123

10

4A Desktop power supply unit

Weigh Size

approx 230 g (without mains cable) approx 115 x 52 x 32 mm (L x w x h)

Class

Class II Equipment

Input voltage Output voltage

AC 100-240V 50-60Hz DC 8V 4A

The power supply unit is especially designed by the manufacturer for its terminals without any Radio transceivers, do not use another one.
Accordance terminal / type of power supply

Label on terminal 8V 2A
8V 3A

Type power supply
8V 2A Plug power supply (wall mounted) (Output 2A) Recommended for terminals without any Radio transceivers (ie : Ethernet/ Modem).
Desktop power supply (Output 3A) Recommended for terminals with Contactless

8V 4A Cable length

Desktop power supply (Output 4A) Recommended for terminals with Radio transceivers (2G, 3G, Wifi, Bluetooth)

Label on terminal Power block cable Telephone cable

Type power supply (wall mounted) approx 1,8 m approx 3 m

Desk Series 900016018 R11 000 13/0123

11

Banks and Acquirers International Holding SAS

4.Installation
4.1 Positioning the terminal
Install the terminal on a flat surface, with an easy access to an electrical outlet and telephone line. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, …). The terminal is exclusively made for indoor use.
Operating conditions

Ambient remperature Max relative humidity Max altitude
Storage conditions Storage temperature Max relative humidity

from 0°C to +40°C 85% at +40°C 2000 m
-20°C, +55°C 85% at +55°C

Desk Series 900016018 R11 000 13/0123

12

4.2 Connections
All connections are on the rear of the terminal protected by a down side trapdoor.

Telephone (Optional)
Power Supply
µSD (Optional) SIM 1 & 2 (Optional)
according to the model Phone: TNV-3. Power Supply: Limited Power Source. Other connections: Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1

Serial Link RS232
Ethernet Link (Optional) 10/100 BaseT
USB Host USB Host/ Slave 2nd Serial Link RS232 (Optional)
SAM 1 & 2
SAM 3 (Optional)*

Desk Series 900016018 R11 000 13/0123

13

4.3 Installing the Terminal – Cable fixing
Opening down-side trapdoor
Unclip the trapdoor by pushing on the clip with your finger as shown on the figure here below. Then lift the trapdoor rearward to remove it, as shown by arrows on the figure

Closing down-side trapdoor
To close the trapdoor, start by landing trapdoor on to bottom casing as shown on the figure , manage 5/6mm distance for clip insertion then push and clip it.

Connecting cables

CAUTION
Connecting is to be made when the terminals is powered off.

Desk Series 900016018 R11 000 13/0123

14

Perform the following operations :

Open down side trapdoor

Plug telephone line

, equipped if necessary with user country

specific converter , to the telephone network (*). Connect the

other end to the terminal telephone connection

. If necessary,

connect the telephone (Telephone is not required for the terminal

to operate).

Optionally plug others cables (Ethernet, RS232, USB…)

Plug PSU power lead into the power socket .

Close down side trapdoor Plug the power supply into the mains.
For instance, possible configuration for France (*): TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950-1.

Desk Series 900016018 R11 000 13/0123

15

4.3.1 Kit Magic Box installation (optional)
WARNING
Connecting is to be made when the terminal is powered off.

Perform operations as described in “connecting cables” chapter and connect cables as follow:
Cables to plug:

Power lead

Telephone line

Ethernet cable

Serial link RS232 cable

If you need extra cables then cut undesired over-molded section at
Install through-holes in the lead-through guides (as indicated on the figure).

Desk Series 900016018 R11 000 13/0123

16

ADVICE
It is strongly recommended to secure the “Magic cable” to terminal’s work area in order to reduce stress on terminal and connection.

Using the supplied cable tie to attach to a table leg (or similar) Using the supplied cable tie and self-adhesive support Using a counter-sunk screw (not supplied) to an appropriate surface
The “Magic Cable” should be readily accessible for terminal maintenance and helpdesk diagnosis purposes.
NOTE The connection Magic Box can also be attached using a VELCROTM or other system.

Desk Series 900016018 R11 000 13/0123

17

Banks and Acquirers International Holding SAS

4.4 Installing SAM (Secure access module)
CAUTION
Before starting, switch off the terminal by disconnecting the power supply.
Perform the following operations: Open down side trapdoor Insert the SAM Card into the slot marked (1) or (2). Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.
Cut corner

Close down side trapdoor
We suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shown here below for easy removal.

Desk Series 900016018 R11 000 13/0123

18

Cut corner
Adhesive
CAUTION
Do not use any tools when installing or removing the SAM Card
4.5 Installing MicroSD Card (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the power supply.
Perform the following operations: Open down side trapdoor Insert completely the MicroSD Card into the slot marked (MicroSD) as indicated on the figure. MicroSD Card must be back side positioned as indicated on marking. To remove the MicroSD Card push on it with touch panel pencil. Close down side trapdoor

Desk Series 900016018 R11 000 13/0123

19

4.6 Installing SIM for GPRS/3G (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the power supply.
Open down side trapdoor
Cut corner
Insert the SIM into the slot marked (SIM1) as indicated on the figure. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure. Close down side trapdoor.

Desk Series 900016018 R11 000 13/0123

20

4.7 Installing SAM3 (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the power supply. Open down side trapdoor Insert the SAM Card into the slot marked (3) as indicated on the figure. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.
Cut corner
Close down side trapdoor.

Desk Series 900016018 R11 000 13/0123

21

4.8 Installing 2nd SIM for GPRS/3G (optional)
CAUTION
Before starting, switch off the terminal by disconnecting the power supply.
Open down side trapdoor Insert the SIM into the slot marked (SIM2) as indicated on the figure. Take care to ensure that the SIM GPRS is inserted in the correct manner. The insertion position SIM corner (engraved on the terminal) must be located as shown on figure.
Cut corner

Do not force at the insertion. Once positioned the SIM GPRS is not fully inserted, this is normal.
Close down side trapdoor

Desk Series 900016018 R11 000 13/0123

22

5.Installing a paper roll
Your terminal is supplied with one paper roll. When the paper roll is nearing the end, a red line will appear on the paper; this indicates that the paper roll must be replaced.
CAUTION
Use only paper approved by the manufacturer (diameter 40 mm). Use of unsuitable paper is likely to damage the printer of your terminal (see paper characteristics at “Maintenance” chapter).
Open the paper compartment by lifting the catch located at the rear of the terminal and drag the cover to the rear.
CAUTION
Do not force the cover against the cables.

Desk Series 900016018 R11 000 13/0123

23

Insert the paper roll in the compartment following the directions shown on the figure below. Pull the paper up to the top of the terminal and hold it in this position. Maintain the paper and close the lid. Press the top of the lid in the centre as shown by arrow, until it clips into position.
ADVICE
If you are inserting a new paper roll remove the first complete turn (this first turn of sensitive surface could be damaged during shipment).

Desk Series 900016018 R11 000 13/0123

24

6.Daily use
6.1 Keypad functions

NAVIGATION keys Ingenico key CANCEL key (red) CLEAR key (yellow) / Feed paper (long press) VALIDATION key (green) Dot key

Desk Series 900016018 R11 000 13/0123

25

6.2 Adjusting the contrast (B&W display only)

No contrast management for the Color display

If you wish to increase or to decrease the contrast of the characters

displayed on screen, press simultaneously on the

(dot key) and

key to decrease the contrast, or the

(dot key) and

increase it. Keep pressing the keys as long as necessary.

key to

6.3 Card insertion
6.3.1 Swiping a card

Insert the card manually in the driver, magstripe facing the main body of the terminal.

Swipe the card with constant speed, not too slowly not too fast, to maximize the reading efficiency and avoid annoying repetitions.
6.3.2 Inserting a chip card
Chip Cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader.

Desk Series 900016018 R11 000 13/0123

26

6.3.3 Reading Contactless (Optional)

Bring the card firmly up to the active zone above (at about 1cm) the contactless logo located on paper trapdoor button. Keep the card close to the contactless logo during the transaction
Your contactless terminal provides four contactless status lights located on display/ lens.

Contactless Active zone

When a contactless transaction is started the first (left hand) status light will be lit steadily; this indicates that the contactless is in use but a card is not being read.
When a contactless card is presented to the contactless active zone () during a transaction the second, third and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard.
Contactless Status lights
(): Contactless Symbol is a trademark owned by and used with the permission of EMVCo, LLC.
CAUTION
Do not stick any conductive label on to contactless active zone located on paper trapdoor button. It can decrease seriously contactless efficiency.

6.3.4 Headphone output (Optional)
The headphone output jack is located under the card reader outlet. This option is not designed to play music, but to facilitate the use by blind people.

Desk Series 900016018 R11 000 13/0123

27

7.Maintenance
CAUTION
Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected.

7.1 Paper roll

Characteristics Color Width Diameter

Precicions White 58 mm 40 mm max

The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:
/storage in hot wet places (near to air-conditioner, humidity higher than 85%) /exposure to sunlight or ultraviolet for long periods /contact with organic solvents (solvent type adhesive) /direct contact with materials containing plasticizers (PVC transparent folders or envelopes) /direct contact with «diazo» papers /direct contact with water /Rubbing or pressing the paper too strongly

CAUTION
In order to benefit from the complete guarantee of the product, use manufacturer approved thermal paper only.

Desk Series 900016018 R11 000 13/0123

28

7.2 Cleaning of the terminal
First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are:
Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes kit is strongly recommended (ref: 296118801). Do not clean the electrical connections.
CAUTION
Do not use in any case, solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts.
Avoid exposing the terminal to the direct rays of the sun. Do not put anything into the slot of the smart card reader
7.3 Transport and storage
Use the original packaging for any unit or stored. Disconnect all cables from the terminal during the transport.
7.4 Troubleshooting
The terminal does not turn on or does not connect to the telephone line Check the power supply and telephone line cables Check for electrical power network
The terminal fails to establish a telephone connection Check that the tone of the phone line is free Check the configuration of the phone line and number to call
Get support from technical

Desk Series 900016018 R11 000 13/0123

29

Cards are not read Check that the magnetic card is passed correctly (with magstripe facing the main body of the terminal) Swipe again the card with with constant speed, not too slow not too fast. Verify that the magnetic strip is not damaged, grooved or cracked Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction
The ticket is not printed
Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions present in this manual
Check the type of paper used (thermal paper must be used)
Verify thermal paper sensitive side.
7.5 Environment (WEEE, Batteries and Packaging)
This product is labeled in accordance with European Directives 2012/19/ EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2011/65/EU + 2015/ 863 concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.

Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to assure a proper disposal and recycling.

Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment

Desk Series 900016018 R11 000 13/0123

30

8.Markings
The CE marking indicates terminal complies with harmonized standards and requirements of European Directives on:
/Radio and Telecommunications Terminal Equipment (R&TTE) /RoHS (Restriction of Hazardous Substances)
This marking indicates that the product operates with an alternating current (AC) source (mains). It is completed by afferent values (voltage, frequency and max current).
This marking indicates that your terminal is suitable for direct current (DC) only. It is completed by afferent values (voltage, and max current).
This marking indicates power supply meets the energy efficiency level V requirements.

Marking for Class II product. Such product does not require a safety connection to electrical earth.

For Indoor use only.
Output plug is Positive (+) and the barrel (ring) of the output plug is Negative (-)
This marking indicates power supply meets limited power source safety requirements.
This marking is apposed on to connector for telephone line connection.

This marking is apposed on to connector for power

supply output cable connection.

Desk Series

31

Banks and Acquirers International Holding SAS

900016018 R11 000 13/0123

“This Document is Copyright © 2023 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be non- consistent with the present document.
All trademarks used in this document remain the property of their rightful owners.”
Your contact

www.ingenico.com 13-17 rue Pagès, 92150 Suresnes France Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

Desk Series 900016018 R11 000 13/0123

32