RHINO FLOORING RANGE RACEWAY Carpet Tile User Manual

RHINO FLOORING RANGE RACEWAY Carpet Tile

Information
The Raceway Carpet Tile is a durable flooring option designed for commercial use. It comes with a 15-year commercial warranty provided by Rhino Flooring Range. In case the carpet tiles fail to perform according to the warranty, Rhino Flooring Range offers repair, allowance, or credit against the cost of the affected area’s carpet material. The warranty coverage is subject to a depreciate scale over time.

Warranty Coverage

• First 3 Years: 100%
• Year 4-5: 70%
• Year 6-7: 40%
• Year 8-9: 20%
• Year 10-15: 10%

To make a warranty claim, you need to contact the authorized dealer where you purchased the carpet in writing. Provide details of the issue you are experiencing with the carpet and include a copy of your invoice.

Product Usage Instructions

1. Installation: Follow the installation guidelines provided by Rhino Flooring Range or consult a professional installer for proper installation of the Raceway Carpet Tile.
2. Maintenance: Regularly vacuum or sweep the carpet to remove dirt and debris. Use a mild detergent and water solution to spot clean any stains. Avoid using harsh chemicals that can damage the carpet.
3. Heavy Furniture: To prevent indentations, use furniture pads or coasters under heavy furniture legs.
4. High Traffic Areas: Place entrance mats or runners in high-traffic areas to minimize wear and tear on the carpet.
5. Spills and Stains: Immediately blot any spills with a clean cloth or paper towel. Avoid rubbing as it may spread the stain. Use a carpet cleaner suitable for the carpet material if necessary.
6. Professional Cleaning: Periodically, hire a professional carpet cleaning service to deep clean the Raceway Carpet Tile and maintain its appearance.
7. Avoid Excessive Moisture: Do not oversaturate the carpet with water or other liquids. Excessive moisture can lead to mold or mildew growth.
8.  Regular Inspections: Inspect the carpet regularly for any signs of wear, damage, or defects. Address any issues promptly to prevent further damage.
9. Warranty Claims: If you encounter any performance issues covered by the warranty, contact the authorized dealer where you purchased the carpet in writing.
10. Provide a detailed description of the problem and include a copy of your invoice.

Please refer to the complete user manual for comprehensive instructions and warranty terms.

RACEWAY CARPET TILE 15-YEAR COMMERCIAL WARRANTY

• Rhino Flooring Range warrants that from the time of installation, our Carpet Tiles will lose no more than 10% of pile weight and will maintain a serviceable surface provided The carpet tiles are installed and maintained accordingly with Rhino Flooring Range’s guidelines.
• Rhino Flooring Range warrants that our Carpet Tiles backing will not delaminate and the tile will remain dimensionally stable.
• We warrant that our Carpet Tiles are resistant to shrinking, stretching, cupping, and curling when installed and maintained accordingly to our guidelines.
• Rhino Flooring Range warrants that our Carpet Tiles will resist colour degradation against exposure to light and atmospheric contaminates when maintained accordingly to Rhino Flooring Range’s care and maintenance guide.
• Rhino Flooring Range warrants that our Carpet Tiles will prevent static build-up in excess of 3.5 KV. No static shock will be experienced by a person as a result of our Carpet Tiles.
• In the event that our Carpet Tiles fail to perform in accordance with the warranty, Rhino Flooring Range will offer to repair, offer an allowance, or accordingly offer a credit allowance against the cost of the carpet material in the affected area. This would also be subject to the depreciate scale set out below
  • First 3 Years 100%
  • Year 4-5 70%
  • Year 6-7 40%
  • Year 8-9 20%
  • Year 10-15 10%

Warranties are extended to the original purchaser of the carpet and is

not transferable

• Proof of purchase is required for all claims
• Proof of professional cleaning every 12-18 months is required
• To file a claim under warranty contact your authorized dealer where the carpet was purchased in writing.
• Include a detailed description of the issue you are having with the carpet and a copy of your invoice.

EXCLUDED FROM WARRANTY

• Damages through incorrect installation
• Carpet installed outdoors, on stairs, bathrooms, kitchens, or areas subject to Other than normal shoe traffic
• Damage is caused by pulls, tears, pilling, pets, dyes, burns, pile reversal, watermarking, pooling, shading, inadequate cushion, and lack of protection under furniture.
• Damage resulting from negligence, improper use, or natural disaster
• Damage to the carpet caused by improper cleaning maintenance and application of improper cleaning agents
• Damage caused by flooding, wetting, or the essence of excessive moisture.
• Discoloration is effected by atmospheric or chemical influences (ozone effect).
• Normal production differences between the color of the retail store sample and the color of the actual carpet.
• Store samples should be used as a color reference only as production will vary slightly from batch to batch.
• Any associated costs such as rectification work, removal of fixtures or furniture, painting, accommodation, loss of time, and incidental costs.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>