RHINO FLOORING RANGE ARTISTRY Carpet Tile User Manual

RHINO FLOORING RANGE ARTISTRY Carpet Tile

Product Information
The Artistry Carpet Tile is a durable and high-quality flooring option designed for commercial use. It comes with a 15-year commercial warranty provided by Rhino Flooring Range. In the event that the carpet tiles fail to perform according to the warranty, the Rhino Flooring Range offers various options such as repair, allowance, or credit allowance against the cost of the affected carpet material. The warranty coverage is subject to a depreciation scale, which determines the percentage of coverage based on the number of years since the purchase. The scale is as follows:

• First 3 Years: 100% coverage
• Year 4-5: 70% coverage
• Year 6-7: 40% coverage
• Year 8-9: 20% coverage
• Year 10-15: 10% coverage

Product Usage Instructions
If you encounter any issues with your Artistry Carpet Tile covered under warranty, please follow these steps:

1. Contact the authorized dealer from whom you purchased the carpet tile.
2. Submit a written claim to the authorized dealer, explaining the problem you are experiencing with the carpet.
3. Include a copy of your invoice as proof of purchase along with the claim.

Exclusions from Warranty
There are certain conditions and situations that are excluded from the warranty coverage. These may include:

• Damage caused by improper installation or maintenance
• Damage resulting from misuse or abuse
• Normal wear and tear
• Damage caused by floods, fire, or other natural disasters
• Damage caused by excessive humidity or moisture

Please refer to the full user manual for more detailed information on warranty coverage and exclusions.

ARTISTRY CARPET TILE 15 YEAR COMMERCIAL WARRANTY

• Rhino Flooring Range warrants that from the time of installation, our Carpet Tiles will lose no more than 10% of pile weight and will maintain a serviceable surface provided The carpet tiles are installed and maintained accordingly with Rhino Flooring Range’s guidelines.

• Rhino Flooring Range warrants that our Carpet Tiles backing will not delaminate and the tile will remain dimensionally stable.

• We warrant that our Carpet Tiles are resistant to shrinking, stretching, cupping, and curling when installed and maintained accordingly to our guidelines.

• Rhino Flooring Range warrants that our Carpet Tiles will resist color degradation against exposure to light and atmospheric contaminates when maintained accordingly with Rhino Flooring Range’s care and
  maintenance guide.

• Rhino Flooring Range warrants that our Carpet Tiles will prevent static build-up in excess of 3.5 KV. No static shock will be experienced by a person as a result of our Carpet Tiles.

• In the event that our Carpet Tiles fail to perform in accordance with the warranty, Rhino Flooring Range will offer to repair, offer an allowance, or accordingly offer a credit allowance against the cost of the carpet material in the affected area. This would also be subject to the depreciate scale set out below

  • First 3 Years 100%
  • Year 4-5 70%
  • Year 6-7 40%
  • Year 8-9 20%
  • Year 10-15 10%

CLAIMS

• Warranties are extended to the original purchaser of the carpet and is not transferable
• Proof of purchase is required for all claims
• Proof of professional cleaning every 12-18 months is required
• To file a claim under warranty contact your authorized dealer where the carpet was purchased in writing.
• Include a detailed description of the issue you are having with the carpet and a copy of your invoice.

EXCLUDED FROM WARRANTY

• Damages through incorrect installation
• Carpet installed outdoors, on stairs, bathrooms, kitchens, or areas subject to Other than normal shoe traffic
• Damage is caused by pulls, tears, pilling, pets, dyes, burns, pile reversal, watermarking, pooling, shading, inadequate cushion, and lack of protection under furniture.
• Damage resulting from negligence, improper use or natural disaster
• Damage to the carpet caused by improper cleaning maintenance and application of improper cleaning agents
• Damage caused by flooding, wetting, or the presence of excessive moisture.
• Discoloration is affected by atmospheric or chemical influences (ozone effect).
• Normal production differences between the color of the retail store sample and the color of the actual carpet.
• Store samples should be used as a color reference only as production will vary slightly from batch to batch.
• Any associated costs such as rectification work, removal of fixtures or furniture, painting, accommodation, loss of time and incidental costs.

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