Whirlpool CAE2795FQ High-Efficiency Top-Loading Washer User Guide

Whirlpool CAE2795FQ High-Efficiency Top-Loading Washer

Product Information

This is a high-efficiency top-loading washer designed for efficient and effective cleaning of various types of fabrics. It has a control panel with multiple features and options to customize your washing experience. The washer ensures uniform water temperatures by regulating incoming hot and cold water. It also has cycle status lights that indicate the progress of each cycle.

Model Number:

• W11682701A

Washer Safety:

It is important to note that water-resistant or water repellant-type clothing should not be washed in this washer. Failure to follow this instruction may cause abnormal vibrating and out-of-balance conditions, which can result in physical injury, property damage, and appliance damage.

Control Panel and Features:

• WASH CYCLE KNOB: Use this knob to select different wash cycles. Refer to the Cycle Guide for detailed descriptions of each cycle. It is important to select the most suitable cycle for your load, ensuring that items can move freely without being tightly packed.
• TEMPERATURE: This feature senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the fabric type and level of soil. For best results, follow the garment label instructions and use the warmest wash water safe for your fabric.
• START BUTTON: Press this button to start the selected cycle. During the Final Spin, you can press and hold the button for 3 seconds to pause the cycle. Press and hold for 10 seconds to cancel a cycle. The lid will unlock once the basket stops spinning.
• CYCLE STATUS LIGHTS INDICATOR: These lights show the progress of a cycle. Each stage of the process may havedifferent sounds or pauses compared to traditional washers. Choose the cycle that best fits the load being washed for optimal fabric care.

Product Usage Instructions

1. Ensure that you do not wash water-resistant or water repellant-type clothing in this washer.
2. Refer to the Cycle Guide to understand the different wash cycles available and their descriptions.
3. Select the most suitable wash cycle for your load using the WASH CYCLE KNOB. Avoid tightly packing items to allow for proper cleaning performance and to minimize wrinkling and tangling.
4. Choose the appropriate wash temperature based on the fabric type and level of soil. Use the TEMPERATURE feature to regulate incoming hot and cold water. Follow garment label instructions and use the warmest wash water safe for your fabric.
5. Press the START BUTTON to initiate the selected cycle. During the Final Spin, you can pause the cycle by pressing and holding the START BUTTON for 3 seconds. To cancel a cycle, press and hold the START BUTTON for 10 seconds.
6. Observe the CYCLE STATUS LIGHTS INDICATOR to track the progress of the cycle. Note that some stages of the process may have different sounds or pauses compared to traditional washers.
7. For best fabric care, select the cycle that best fits the loadbeing washed. Not all cycles and options are available on all models.

Following these instructions will help you make the most of your high- efficiency top-loading washer and ensure effective cleaning results.

Washer Safety

• We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
• This is the safety alert symbol.
• This symbol alerts you to potential hazards that can kill or hurt you and others.
• All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:
• You can be killed or seriously injured if you don’timmediately follow instructions.
• You can be killed or seriously injured if you don’t follow instructions.
• All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed

IMPORTANT SAFETY INSTRICTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions, including the following:

• Read all instructions before using the washer.
• Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.
• Do not add gasoline, dry-cleaning solvents, or other flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release  any accumulated hydrogen gas. As the gas isflammable, do not smoke or use an open flame during this time.
• Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.
• Before the washer is removed from service or discarded, remove the door or lid.
• Do not reach into the washer if the drum, tub or agitator is moving.
• Do not install or store the washer where it will be exposed to the weather.
• Do not tamper with controls. m Do not repair or replace any part of the washer or attempt any servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.
• See Installation Instructions for grounding instructions.
• WARNING: Do not wash water-resistant or water repellant-type clothing. Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage.

Control Panel and Features

Not all features and options are available on all models. Appearance may vary

WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer. Knob does not advance during the progress of the cycle see cycle status lights for each stage of the process. See “Cycle Guide” for detailed descriptions of cycles. Select the cycle most suitable for your load. Items need to move freely. Tightly packing can lead to poor cleaning performance and may increase wrinkling and tangling

TEMPERATURE
Temperature senses and maintains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results, and following the garment label instructions, use the warmest washwater safe for your fabric.

• Normal Eco, Warm, and Hot water may be cooler than your previous washer. Deep Water cycles will provide higher temperatures for the wash cycle.
• Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

START BUTTON
Press to start the selected cycle. To unlock the lid during Final Spin, press and hold for 3 seconds to pause the cycle. Press and hold for 10 seconds to cancel a cycle.
NOTE: The lid will unlock once the basket stops spinning

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.
IN USE
This LED illuminates after the cycle starts and remains illuminated until the cycle is complete.
SOAK/WASH
This LED remains illuminated during the Wash portion of the cycle.
RINSE
This LED remains illuminated during the Rinse portion of the cycle. Fabric softener can be added at this stage of the cycle.
FINAL SPIN/LID LOCKED
The Final Spin LED and the Lid Locked LED will both remain illuminated during this portion of the cycle. If youneed to open the lid prior to cycle completion, press andhold START for 3 seconds.
DONE
This LED illuminates when the cycle is complete and will turn off when the lid is open.

WARNING: Do not wash water-resistant or water repellant-type clothing. Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage.

Cycle Guide
For best fabric care, choose the cycle that best fi ts the load being washed. Not all cycles and options are available on all models.

Items to wash:

|

Cycle:

| *Wash Temperature:| Spin Speed:**|

Cycle Details:

---|---|---|---|---
Cottons, linens| Normal Eco| Hot Warm Cool Cold

Tap Cold

| High| Use this cycle for normally soiled cottons.
Mixed-garment loads| Mixed| Hot Warm Cool Cold

Tap Cold

| High| Use this cycle for a wide variety of mixed-garment loads. This cycle features a deep bath rinse.

Items to wash:

| ****

Cycle:

| *Wash Temperature:| Spin Speed:| **

Cycle Details:

---|---|---|---|---
Sturdy items and mixed-garment loads| Heavy Duty| Hot Warm Cool Cold

Tap Cold

| High| Use this cycle for heavily soiled or sturdy items. This cycle features a deep bath rinse.
No-iron fabrics, perm. press, synthetics, machine-wash silks, hand-washed fabrics| Delicates| Hot Warm Cool Cold

Tap Cold

| Low| Use this cycle to wash lightly soiled loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. Also use to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle features a deep bath rinse.
Large items such as sheets, sleeping bags, small comforters, jackets,

small washable rugs

| Bulky| Hot Warm Cool Cold

Tap Cold

| High| Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the Wash portion of the cycle begins and uses a higher water level than other cycles.
Swimsuits and items requiring rinsing without detergent| Rinse & Spin| Cold| High| Use this cycle to wash swimsuits or items requiring rinsing without detergent. The washer combines a rinse and a high- speed spin for loads requiring an additional rinse cycle or

to complete a load after a power interruption. Also, use this cycle for loads that require rinsing only.

Hand-washed items or dripping wet items| Drain & Spin| N/A| High| Use this cycle to drain the washer after cancelling a cycle or completing a cycle after a power interruption. This cycle uses a high-speed spin to reduce drying times for heavy items or hand-washed items.

Using Your Washer

WARNING

• Electrical Shock Hazard
• Plug into a grounded 3 prong outlet.
• Do not remove ground prong.
• Do not use an adapter.
• Do not use an extension cord.
• Failure to follow these instructions can result in death, fire, or electrical shock.

Using Your Washer

WARNING

Fire Hazard
Never place items in the washer that are dampened with gasoline or other flammable fluids. No washer can completely remove oil. Do not dry anything that has ever had any type of oil on it (including cooking oils). Doing so can result in death, explosion, or fire.

• Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled. Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing, because heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing.
  Helpful Tips:

• When washing waterproof or water-resistant items, load evenly.

• Use mesh garment bags to help avoid tangling when washing delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers fromlint-givers. Synthetics, knits, and corduroy fabrics will pick up  lint from towels, rugs, and chenille fabrics.

• For best performance, heavier Items like jeans, towels, and blankets should be placed in fi rst so they are at the bottom of the mixed load.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

IMPORTANT: Add a measured of amount of detergent or a single-dose laundry packet into the basket.If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.
If using liquid chlorine bleach (optional), manually add product to wash water.
Do not overfi ll, dilute, or use more than 1 cup (250 mL) of liquid chlorine bleach. Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach. NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use. Manufacturers suggest using HE detergent.

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.
IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. Load heavier items in fi rst. Do not load above agitator cap. Do not load clothes above white inner collar.

Pour a measured amount of liquid fabric softener into dispenser; always follow the manufacturer’s directions for correct amount of fabric softener based on your load size. Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See max fi ll line arrows.  Adding Liquid Fabric Softener Manually to Wash LoadDuring the fi nal rinse, wait until the washer has completed lling. At that time, water valve will shut off and you will not hear any water entering the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close lid.

Turn Cycle knob to choose your wash cycle. For more information, see “Cycle Guide.”

Once you select a cycle, select the desired wash temperature by turning the Temperature knob to the appropriate setting based on your load. All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Hot

Some cold water is added to save energy. This will be cooler than your hot water heater setting.

| Whites and pastels Durable garments Heavy soils
Warm

Some cold water will be added, so this will be cooler than what your previous washer provided.

| Bright colors Moderate to light soils
Cool

Warm water may be added to assist in soil removal and to help dissolve detergents.

| Colors that bleed or fade

Light soils

Cold

This is the temperature from your faucet. If your tap cold water is less than 50°F (10°C), warm water may be added to assist in soil removal and help dissolve detergent.

| Dark colors that bleed or fade Light soils
Tap Cold

This is the temperature from your faucet.

| Dark colors that bleed or fade Light soils

Press the Start button to start the wash cycle. When the cycle has fi nished, the Done indicator will light. Promptlyremove garments after cycle has completed to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps.

Washer Maintenance

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and
Performing at Its Best

1. Always follow the detergent manufacturer’s instructions
   regarding the amount of detergent to use. Never use
   more than the recommended amount because that
   may increase the rate at which detergent and soil
   residue accumulates inside your washer which,
   in turn, may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not
   exclusively cold water washes), because they do a better
   job of controlling the rate at which soils and detergent
   accumulate.

3. Always leave the washer lid open between uses to help
   dry out the washer and prevent the buildup of odor-causing
   residue.

Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedures should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise, accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended cleaning
procedure:
Recommended Cycle for Cleaning the Washer
For optimal cleaning use chlorine bleach:

• Open the washer lid and remove any clothing or items.

• Add 1 cup (236 mL) of liquid chlorine bleach to the wash basket.
  NOTE: Use of more liquid chlorine bleach than isrecommended above could cause washer damage over time.

• Close the washer lid.

• Do not add any detergent or other chemicals to the washer when following this procedure.

• Select the Heavy Duty cycle.

• Press the Start button to start the cycle.

NOTE: Do not interrupt cycle.

Cleaning the Optional Fabric Softener Dispenser After a period of using your washer, you may fi nd some residue buildup in the dispenser. To remove residue from the dispenser, wipe with a damp cloth and towel dry. Use an all-purpose surface cleaner, if needed. Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.
IMPORTANT: To avoid damaging the washer’s fi nish, do not use abrasive products.
NOTE: The Clean Washer cycle should be used 1 or 2 times a year. Check the Tech Sheet for access to the Clean Washer cycle in the Diagnostic Test Mode.

NON-USE AND VACATION CARE

If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.
2. Turn off water supply to washer, to avoid flooding due to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:

1. Shut off both water faucets; disconnect and drain water inlet hoses.
2. Put 1 quart (1 L) of R.V.-type antifreeze in basket and run a wash cycle for about 30 seconds to mix antifreeze and remaining water.
3. Unplug washer or disconnect power

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water inlet hoses.
2. If washer will be moved during freezing weather, follow “Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of the washer. Keep lid taped until washer is placed in new location.
8. Reinstall bottom shipping cone if available

WARNING

• Plug into a grounded 3 prong outlet.
• Do not remove ground prong.
• Do not use an adapter.
• Do not use an extension cord.
• Failure to follow these instructions can result in death, fire, or electrical shock.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and connect washer.
2. Before using again, run washer through the following recommended procedure: To use washer again:
3. Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.
4. Plug in washer or reconnect power.
5. Run washer through Normal cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’srecommended amount of detergent for a medium-size load.

Troubleshooting

Vibration or Shaking
Check the following for proper installation or see “Using Your Washer” section.| Feet may not be in contact with the floor and locked to cabinet.| Front and rear feet must be in firm contact with floor, and washer must be level to operate properly.
Washer may not be level.| Check floor for flexing or sagging. If flooring is uneven, a 3/4″ (19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced or twisted.| Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Heavy Duty cycle for oversized, non-absorbent items such as comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and Care Guide.
Noises
Clicking or metallic noises| Objects caught in washer drain system.| Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump.

It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the basket.
Gurgling or humming| Washer may be draining water.| It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain & Spin cycles.
Humming| Load sensing may be occurring.| You may hear the hum of the sensing spins after you have started the washer. This is normal.
Water Leaks
Check the following for proper installation:| Washer not level.| Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed.
Fill hoses not attached tightly.| Tighten fill-hose connection.
Check the following for proper installation: (cont.)| Fill hose washers.| Make sure all 4 fill hose flat washers are properly seated.
Drain hose connection.| Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks or clogged sink or drain.| Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets).
Washer not loaded as recommended.| Improper loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.
Washer not performing as expected
Washer won’t run or fill; washer stops working| Check for proper water supply.| Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
| Check proper electrical supply.| Plug power cord into a grounded 3 prong outlet.
---|---|---
Do not use an extension cord.
Ensure there is power to outlet and that the polarity is correct.
Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Normal washer operation.| Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt cycle.
Washer may be tightly packed.| Press START (PAUSE/UNLOCK) for 3 seconds and wait for lid to unlock. Remove several items, rearrange load evenly in basket, and add detergent. Close lid and press START.
Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing.
All LEDs remain lit| Error code.| Try unplugging washer for 10 seconds and plug it back in to reset the control.
Check for proper water supply per above.
Washer not draining/spinning, loads are  still wet, or spin light remains on

(indicating that the washer was unable to pump out water within 10 minutes)

| Small items may have been caught in pump or between basket and tub, which can slow draining.| Empty pockets and use garment bags for small items.
Use a cycle with a low spin speed.| Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. To remove extra water in the load on a nonpay model, select Final Spin. Load may need to be rearranged to allow even distribution of the load in the basket.
The washer may be tightly packed or unbalanced.| Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning on a nonpay model. Select the Final Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.
Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5″ (114 mm).| Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96″ (2.4 m) above the floor. Remove any clogs from drain hose.
Too much detergent causing suds to slow or stop draining and spinning.| Always measure and follow detergent directions for your load. To remove extra suds on a nonpay model, select Rinse & Spin. Do not add detergent.
Dry spots on load after cycle| High-speed spins extract more moisture than traditional top-load washers.| The high spin speeds combined with airflow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal.
If you experience| Possible Causes| Solution
---|---|---
Washer not performing as expected (cont.)
Incorrect or wrong wash or rinse temperatures| Check for proper water supply.| Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled-wash temperatures.| This washer uses cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes.
Load not rinsed| Check for proper water supply.| Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Using too much detergent.| The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.
Washer not loaded as recommended.| The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with dry items only. Do not load above bottom of white plastic clothes guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Sand, pet hair, lint, etc., on load after washing| Heavy deposits of sand, pet hair, lint, and detergent, fabric softener, or non-chlorine bleach residues may require additional rinsing.| Use Heavy Duty cycle.
Load is tangling| Washer not loaded as recommended.| See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed.
Not cleaning or removing stains| Washer not loaded as recommended.| Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load.| Add detergent, oxi products, and color-safe bleach to the bottom of the basket before adding the load items.
Using too much detergent.| The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow manufacturer’s directions based on load size and soil level.
Not using correct cycle for fabric type.| Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle.
Not using dispensers.| Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Not washing like colors together.| Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.
If you experience| Possible Causes| Solution
---|---|---
Washer not performing as expected (cont.)
Incorrect dispenser operation| Clogged dispenser.| Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.
Fabric damage| Sharp items were in pockets during wash cycle.| Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.
Strings and straps could have tangled.| Tie all strings and straps before starting wash load.
Items may have been damaged before washing.| Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is tightly packed.| Load garments in loose heaps evenly around the basket wall. Load with dry items only. Load below white plastic clothes guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Liquid chlorine bleach may have been added incorrectly.| Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.
Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading and unloading washer.
Garment care instructions may not have been followed.| Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle.
Odors| Monthly maintenance not done as recommended.| See “Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Using too much detergent.| Be sure to measure correctly. Always follow the manufacturer’s directions.
See “Washer Care” section.
Lid Locked LED is flashing| The lid is not closed.| Close the lid and press START. The washer will not start or fill with the lid open.
A cycle was stopped or paused using the Start (Pause/Unlock) button.| The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.
Single-dose laundry packet not dissolving| Adding laundry packet incorrectly.| Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments.

Assistance or Service

Before calling for assistance or service, please check “Troubleshooting” or visit www.whirlpool.com/owners. It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the date of delivery of the purchase and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts or to order accessories

We recommend that you use only FSP® Factory Specified Parts. These parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts or accessories, go to www.whirlpoolparts.com.
Questions? Call us toll free at 1-800-662-3587.

Our consultants provide assistance with

In the U.S.A.

• Features and specifications on our full line of appliances.
• Installation information.
• Specialized customer assistance (Spanish speaking, hearing Impaled, limited vision, etc.).

In the U.S.A. and Canada

• Use and maintenance procedures.
• I Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States and Canada.

For email correspondence: fr_partsteam@whirlpool.com

Please include a daytime phone number in your correspondence

• ©2023 Whirlpool. All rights reserved. Used under license in Canada.

References

• Shop Kitchen Appliances: Washing Machines, Dryers & More | Whirlpool
• Whirlpool Replacement Parts | Shop Whirlpool Appliance Parts & Accessories - Whirlpool Parts

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