j5create JCA366 USB-C to 4-Port HDMI Multi-Monitor Adapter User Guide

: June 12, 2024
: j5Create

Table of Contents

j5create JCA366 USB-C to 4-Port HDMI Multi-Monitor Adapter
Product Information
Technical Support
Product Usage Instructions
Windows Driver Installation
Mac Driver Installation
System Requirements
Warranty
TECHNICAL SUPPORT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

j5create JCA366 USB-C to 4-Port HDMI Multi-Monitor Adapter

j5create-
JCA366-USB-C-to-4-Port-HDMI-Multi-Monitor-Adapter-
product

Product Information

The JCA366 is a product that comes with a free Multi-Monitor Assistant utility software. This software allows users to move and arrange windows under multi- monitor viewing. It also requires the installation of drivers specific to the user’s operating system.

Technical Support

If you encounter any problems with this product, please contact our technical support team for assistance:

Customer Service: 888-988-0488
Technical Support: 888-689-4088
Email: service@j5create.com

Kaijet Technology International B.V.

Phone Number: +31-(0)6-2880 2882
Address: Zomerdoorn 20, 3068 MZ Rotterdam, Netherlands
Email: service@j5create.com

System Requirements

Please make sure to update your j5create product driver before upgrading your operating system to avoid compatibility issues.

Product Usage Instructions

Visit the product website and consult the user guide for assistance with using the Multi-Monitor Assistant software.
Choose the correct operating system for your system and follow the prompts to install the driver. If necessary, click on Finder > downloads and choose “j5 USBTM Display Adapter” to begin installation.
For v10.12 users, when the pop-up window appears, click Ok. Then go to Security & Privacy > General and click on Open Anyway to install the driver.
To adjust display settings, go to ( ) and then System Preferences, choose the Display or Arrangement tab.

Quick Installation Guide

Windows Driver Installation

Driver will automatically install on Windows® 10 / 8.1 / 7 (Plug & Play requires Internet access)

Step 1.
If you have Internet access, it is highly recommended that you download the latest driver from www.j5create.com. Under Support, scroll down to the product’s driver you are installing and download the latest driver for your operating system. (Note: If possible, run as an administrator.)
Step 2.
Follow the prompts to install the driver. (You may have to click on My Computer > downloads and choose j5 USB™ Display Adapter to begin installation.)
Step 3.
Once initial installation has completed, click “Restart” to finish installing the software. After your computer has restarted, first connect the j5create USB-C® to 4-Port HDMI™ Multi-Monitor Adapter to the HDMI™ port on your device and then to your computer. Now you are ready to use your j5create USB-C® to 4-Port HDMI™ Multi-Monitor Adapter!

Step 4.
Display Settings
Windows® 7 / 8.1: Right click on the icon on the lower right-hand side of the toolbar to open display settings. If your driver automatically installed, you will see a different icon

This product comes with a free Multi-Monitor Assistant utility software that enables users to move and arrange windows under multi-monitor viewing. For help with using this software, please visit the product website and consult the user guide.

Mac Driver Installation

Do NOT plug the j5create USB™ Multi-Monitor Adapter into the computer until the driver is completely installed

Step 1.
If you have Internet access, it is highly recommended that you download the latest driver from www.j5create.com. Under Support, scroll down to the product’s driver you are installing and download the latest driver for your operating system. (Note: If you have trouble downloading this driver, your security settings may need to be adjusted to allow for “downloading from anywhere”.)

Step 2.
Choose the correct operating system for your system and follow the prompts to install the driver. (You may have to click on Finder > downloads and choose j5 USB™ Display Adapter to begin installation.) For v10.12 users: When the pop-up window appears click “Ok”. Then go to Security & Privacy > General and click on “Open Anyway” to install the driver.

Step 3.
Once initial installation has completed, click “Restart” to finish installing the software. After your computer has restarted, first connect the j5create USB-C® to 4-Port HDMI™ Multi-Monitor Adapter to the HDMI™ port on your device and then to your computer. Now you are ready to use your j5create USB-C® to 4-Port HDMI™ Multi-Monitor Adapter!

Step 4.
Display Settings
Go to ( ) and then System Preferences, choose the Display or Arrangement tab to adjust.

System Requirements

Microsoft® Windows® 10 / 8.1 / 8 / 7

macOS® X 10.8 or later
Available USB-C® port
Office applications / Web
CPU: Intel® Core™ i3 Dual Core 2.8 GHz / RAM: 2 GB memory or hi gher
One 2K (2048 x 1152 @ 60 Hz) full-screen video playback
CPU: Intel® Core™ i5 Quad Core / RAM: 4 GB memory or higher
One 4K Ultra HD or two 2K (2048 x 1152 @ 60 Hz) full-scr een video playback
CPU: Intel® Core™ i7 Quad Core / RAM: 8 GB memory or higher
Graphics card: Intel® HD Graphics 4000 / ATI™ HD 7xxx / NVIDIA® 5XXM or higher

Before you upgrade your operating system, update your j5create product driver first to avoid compatibility issues.

A : Extended Mode
B : Mirror Mode
C : Primary Mode
D : Display Rotation

Warranty

LIMITED WARRANTY

j5create offers a limited 2-year warranty. User’s wear & tear damage is not included. The user shall call or email j5create customer service with the defect information of the product and obtain a return authorization number. Users are responsible for one-way return freight cost and we will take care of one-way freight back. In order to obtain a return authorization number, users should have the following information handy when calling or emailing the service team: (i) a copy of the original purchase invoice to verify your warranty (ii) a product serial number (iii) a description of the problem (iv) customer’s name, address, and telephone number j5create does not warrant that the operation of the product will be uninterrupted or error-free. j5create is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply to: (a) consumable parts, unless damage has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) damage caused by use with non-j5create products; (d) damage caused by natural disasters; (e) damage caused by human misuse (lost, accident, abuse, misuse or other external causes); (f) damage caused by operating the product outside the permitted or intended uses described by j5create; (g) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of j5create or a j5create Authorized Service Provider; (h) a product or part that has been modified to alter functionality or capability without the written permission of j5create; or (i) if any j5create serial number on the product has been removed or defaced. If such a situation occurs, j5create will calculate the cost of materials and repair for your reference. This warranty is given by j5create in lieu of any other warranties expressed or implied.

LIMITATION OF WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, J5CREATE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. J5CREATE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE AND/OR SOFTWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. J5CREATE’S LIABILITY DOES NOT EXTEND BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY, AND J5CREATE DOES NOT ACCEPT LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR DAMAGED DATA OR SOFTWARE. J5CREATE DOES NOT WARRANT THAT THE OPERATION OF ANY J5CREATE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. J5CREATE’S LIABILITY IN ANY SITUATION WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY AND TO THE EXTENT NOT PROHIBITED BY LAW, J5CREATE DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES AND CONDITIONS, SO THIS DISCLAIMER MAY NOT APPLY TO YOU. TO THE EXTENT SUCH WARRANTIES AND CONDITIONS CANNOT BE DISCLAIMED UNDER THE LAWS OF THE UNITED STATES, CANADA (AND ITS PROVINCES) OR OTHERWISE, J5CREATE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES AND CONDITIONS TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND, AT J5CREATE’S OPTION, REPAIR OR REPLACEMENT SERVICES. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU. NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES, PROVINCES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. WARRANTY SUPPORT ONLY APPLIES WHEN THE COVERED PRODUCT IS LOCATED WITHIN THE COUNTRY IN WHICH J5CREATE ORIGINALLY SOLD THE SYSTEM, AS REFLECTED IN J5CREATE’S RECORDS. IF YOU NEED SUPPORT FOR THE PRODUCT OUTSIDE OF THE COUNTRY OF ORIGIN (FOR EXAMPLE, WHILE TRAVELING, OR IF THE SYSTEM HAS BEEN RELOCATED TO A NEW COUNTRY), THEN J5CREATE MAY OFFER YOU OTHER SUPPORT OPTIONS FOR AN ADDITIONAL CHARGE.

For more information please visit our website at http://www.j5create.com Copyright© 2022 j5create. All rights reserved. All trade names are registered trademarks of their respective owners. Features and specifications are subject to change without notice. Product may not be exactly as shown in the diagrams..