SOFLOW SOX Electric Scooter Instruction Manual

SoFlow SOX
Genuine operating instruction  Instruction for models

Introduction

Intended use
Congratulations on your purchase of the new e-scooter SOX. Invented to transcend transportation and focus on practical movement, this stylish and compact transporter celebrates personal and intuitive mobility. The SOX is fun to use and easy to drive. It is both, portable and stylish. Experience cutting edge technology as you glide effortlessly along on your way to your destination.
This manual will help you set up and use the SOX. It is important that you adhere to all safety warnings and cautions that appear throughout this manual and that you use good judgment when driving.
Scope of supply
The Package Contains:

• new SOX
• 4 screws
• 1 charger
• 1 instruction manual
• 1 x 3 mm Allen wrench
• 1 x FlowMiles Gift Card

If one of these things should be missing, contact your official dealer immediately.
Declaration of conformity
For the SOX, the following standards and guidelines apply within the EU: It is explicitly explained, that the product complies with all of the following EU guidelines: 2006/42/EG MD
DIRECTIVE 2006/42/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 May 2006 on machinery, and amending Directive 95/16/EC (recast). Norm EN 14619. Under consideration of the following accompanying guidelines:
2011/65/EU ROHS
DIRECTIVE 2011/65/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (recast). IEC 62321-3-1:2013.
2014/53/EU RED DIRECTIVE 2014/53/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 16 April 2014 on the harmonisation of the laws of the Member States relating to the making available on the market of radio equipment and repealing Directive 1999/5/EC 2014/30/EU EMC
DIRECTIVE 2014/30/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 26 February 2014 on the harmonisation of the laws of the Member States relating to electromagnetic compatibility (recast). Regulation No 10 of the Economic Commission for Europe of the United Nations (UN/ECE) — Uniform provisions concerning the approval of vehicles with regard to electromagnetic Compatibility. ECE R10, Rev. 5.
2014/35/EU LVD DIRECTIVE 2014/35/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 26 February 2014 on the harmonisation of the laws of the Member States relating to the making available on the market of electrical equipment designed for use within certain voltage limits (recast). EN 60335-1.
The following harmonized standards according to article 7 (2) were applied:
EN ISO 12100:2010 Safety of machinery – General principles for design – Risk assessment and risk reduction (ISO 12100:2010) On the product, you will find the following label:
SOX 0.5kW 15.6 kg 2022
SoFlow AG
Degersheimerstrasse 40 CH-9230 Flawil
info@soflow.com
www.soflow.com

Safety

DANGER!
Warning
Whenever you drive the SOX you risk serious injury or death from collisions, falls or loss of control. To drive safely, YOU MUST READ AND FOLLOW ALL INSTRUCTIONS AND WARNINGS IN THIS MANUAL.
This manual includes basic operational instructions for the SOX. It cannot cover all situations where injury or death may occur.
The seller or the company SoFlow do not hold any accountability for damages, loss of belongings, injuries and legal disputes, which occurred due to disregard of any of the information in this manual or due to disregard of any traffic laws by the user.
OPERATORS MUST USE GOOD JUDGMENT AND COMMON SENSE TO DETECT AND AVOID HAZARDS AND DANGERS that they may encounter when driving the SOX. The SOX operator must use the vehicle according to the local traffic law and is not allowed to drive under the influence of alcohol, drugs or medication treatment. By using the SOX, you accept the inherent risks of operating this product. Please do not charge the battery when unattended and disconnect the battery from the power source when it is fully charged.
CAUTION!
Risk of Injury
Whenever you drive the SOX, you risk injury from loss of control, collisions and falls. It is your responsibility to learn how to safely drive the SOX in order to reduce the risks of driving. This manual is designed to help you learn safe driving techniques.
The SOX must not be used unless the operator has read through and understood the entire manual.
We recommend that you keep this manual in a safe place and read it carefully again after a long period of non-use to ensure the safest possible handling of the SOX.
WARNING!
Attention!
There are risks to driving every vehicle. This one is no exception.
Start in a safe location without traffic and have somebody helping you with your first steps and start slowly. If you carefully follow all the instructions and warnings in this manual, you should be able to teach yourself to drive. Avoid using the SOX if you are feeling tired, sleepy or you have a medical condition that reduces your ability to drive.
Please ensure this manual is read and understood beforehand, and do pay extra attention when driving.

1. All users of the SOX must follow all traffic laws and regulations. Check whether you can use the SOX on public property before you drive it there. Especially keep track of pedestrians, children, animals and other road users when you drive this device. Point out your presence when approaching a pedestrian or cyclist if you are not seen or heard. Cross protected crossings on foot.
2. Both tires must be in contact with the ground at all times. Avoid obstacles and slippery surfaces (such as snow, ice, oil, sand etc.), which could result in a loss of balance or traction and cause a fall. The SOX is intended for indoors or use on smooth, flat surfaces. To prevent loss of traction, you must always be careful when driving and you must identify and avoid slippery and wet surfaces, loose materials, slopes, tram tracks, potholes and other obstacles (especially higher than 1 cm). The wheels must be able to grip the ground for you to stay upright.
3. Abrupt maneuvers and driving over slippery surfaces, bumps, and loose objects and materials, as well as performing jumps and stunts and risky behavior in general, may cause it to lose traction and pose a risk to the operator and the device and must be avoided therefore. The driving speed must always be adjusted to given conditions (e.g. light, weather, other traffic participants, etc.).
4. Make sure to wear flat shoes (no high heels) when using the SOX. Ask a person to help you if you are not an experienced user.
5. The SOX should not be used by small children. It is at the discretion of the parent to determine whether your child has the necessary motor skills or strength and judgment to use the SOX. In accordance with legal regulations, SOX may not be used by children under 14 years of age. These legal requirements are in accordance with German law. Check the relevant local and national laws of your country and observe the minimum age for riding an electric scooter, which is regulated by law in each country.
6. You should not exceed the maximum weight according to the technical specifications including items you carry with you (e.g. backpack) for the use of SOX. A higher load could damage the SOX.
7. Never turn off the SOX while you are riding.
8. Do not modify the SOX. Modifications could interfere with operating and could result in serious injury and/or damage. Modifications will void the warranty.
9. The SOX is designed for the use of one person only at a time. It must never be used by more than one person at a time. Do not carry heavy or spacious objects with you when driving.
10. You must wear a complete protection equipment (helmet, kneepads, back protector, etc.) when driving the SOX.
11. Hold the handle-bar tightly with both hands at any time when driving.
12. Always keep both your feet on the SOX while riding, unless you’re accelerating. Wait until you have come to a complete standstill before you get off the SOX.
13. Check before every ride that the handlebars are correctly engaged and that the brake function is working. Never ride if the brakes do not work correctly, but contact your SOX dealer. You can operate the front disc brake by using the brake lever on the right side of the handlebars. By pulling the left brake lever you operate the rear disc brake (see also 4.1). Caution, the brake can become hot when used. Please do not touch it.
14. Do not use the SOX in temperatures below -5°C. This can have a negative effect on the battery and the engine. There is also an increased risk of slipping at these temperatures due to ice formation.
15. Driving in rainy and snowy weather is not recommended. You should also avoid driving through puddles of water because the water could damage the engine or the electricity. Note the extended braking distance on wet surfaces.
16. Always keep the device away from humidity, during usage as well as storage (see section 5 “Maintenance, repairs and warranty”).
17. Check the battery level of the device before each journey. Never use the SOX when the battery level is low. If you need to turn off the SOX due to low battery power, do not use it for long periods of time like a conventional scooter as this may damage the engine in the long run.
18. Never operate any SOX while under the influence of drugs, alcohol, strong medication or other substances that can influence your level of attention.
19. The folding mechanism has various holes through which you can pull an appropriate lock to lock your SOX.
20. Remove all sharp edges resulting from use.
21. Plastic packaging should be kept away from children to prevent suffocation by external airway closure.

DO NOT!

| Always obey all traffic rules!
---|---
Never drive faster than 20 km/h, also when driving downhill!|
| Avoid puddles on the road!
Jumping or descending from higher levels are strictly prohibited!|
| Never ride into obstacles.
Never charge the scooter unattended!|

Getting started

Diagram SOX

Montage

Assemble your SOX

1. straighten the front bar as shown in the figure. Push the folding lever firmly as shown in the illustration to lock the front bar. Please check the tyre pressure. The tyre pressure should be 2,5bar.
2. Insert the exposed cable into the front bar. Then insert the handle bar into the front bar as well. Use the tool and screws to bolt the handlebar to the front bar.
3. After assembly, test whether the SOX can be switched on.

Folding / Storage of the SOX
Before folding the SOX, make sure that the scooter is switched off. Press the buckle as shown in the illustration and pull the lever down. Fold the front bar down to the rear mudguard and lock the hook on the buckle on the mudguard.

Instructions on adjusting the dics brake
If the brakes are too tight, use a 5mm Allen wrench to loosen the screw of the pressure plate by turning anticlockwise. Shorten the length of the brake wire to loosen the brakes, then tighten the screw again. If the brakes are too loose, loosen the screw and pull the brake wire to extend the wire, then tighten the screw again.
Inflating the tyres
In case that the tyres start lose pressure, you should inflate them to the recommended pressure.
FlowMiles Gift Card
As a special thank-you for your purchase at SoFlow, we offer you a gift card with FlowMiles. The FlowMiles can be redeemed for a wide range of products in our SoFlow online shop. Please make sure you activate the scooter first to redeem the gift card.
WARNING!
Battery and charger
The range of the battery may differ from the specifications depending on the temperature, the condition of the track, the incline and the weight of the driver.
Charging the battery
Make sure that the charging connector and the charger are dry and that the SOX is switched off. Connect the charger cable to the scooter’s charging connector and plug it into an electrical outlet. The charging light on the charger should glow red. When the charging light changes from red to green, the battery is fully charged. Disconnect the charger from the power source and the scooter.
The e-scooter should only be charged with the original charger. Ensure that the voltage supply is correct. Do not use the charger if the charger or power cable are damaged. Please contact the service department. For optimum battery life, charge and store the e-scooter in a dry and clean environment, preferably room temperature. The charging time of the scooter is approximately 4 – 5 hours. There will be negative effects on the battery life if the charger remains permanently connected to the scooter and the power source.
Battery handling
Do not cover the scooter or the charger during charging. Lithium batteries have different freezing points depending on their charge level. If a battery cell freezes, it is irreparably destroyed and the entire battery must be replaced. As with conventional batteries, a lithium battery loses up to 40% of its capacity starting from approximately 0°C.
Correct handling of the battery
Never remove the battery from the scooter. Charge the battery for at least 1 hour every month (even when not in use). Never heat the battery or expose it to open fire.
Never dispose of the battery cells together with general waste. Never bring battery contacts into contact with moisture. The ideal operating temperature of the battery is between 10°C and 30°C. Above as well as below this temperature, the power output deteriorates, resulting in a reduced range and power output.
The life and performance of a battery depends on its age, care and how often it has been used. Compared to other battery models, lithium ion batteries have very low self-discharge and a very low memory effect, but they need to be charged periodically. Even if you do not use your scooter, the battery must be charged for at least 1 hour every month, otherwise it will lose capacity. Regular charging will prevent the battery from total discharge. Please note that an excessively discharged battery is irreparably damaged and must be replaced for a fee, hence the battery should never be completely discharged during operation. Maintenance
Do not try to charge the SOX when the battery is already full. This could diminish the battery’s capacity in the long run.
Before every ride, check all screws of the device, especially those of the handle and frontbar, the mudguard and the front and rear wheel. Tighten all screws firmly to ensure safety when using your SOX.
Before each journey, check that the wheels are undamaged.
Check regularly that the brakes are correctly adjusted. You can adjust the braking force by adjusting the brake cable. If in doubt, contact your dealer.
Thoroughly clean the SOX with a dry cloth after usage. The front and rear ball bearings must be lubricated from time to time. Ordinary bicycle oil can be used. Oil the area where the axle runs into the wheel to ensure better durability.
IPX4
The SOX is splash-proof according to IPX4 but not waterproof. You may therefore use the SOX in light rain and drive through puddles on the ground. You must not immerse the SOX in water or expose it to heavy rain, otherwise the electronics may be damaged. Further information about the scope of protection according to IPX4 can be found on the Internet.
Definition IPX4

IP| First digit for protection against solid  articles| IP| Digit 2 for protection against liquids
---|---|---|---
X| Not specified| 4| Protected against splashing water from all directions

Driving instructions

Operation
Turn on or turn off your scooter by pressing the start button for 2 seconds. Click the start button to turn on or turn off the headlights.
Change gear by double click the start button.
Before starting your journey, make sure that the handlebars click into place.
You start with the SOX by using one leg to accelerate yourself and the device by pushing your foot off the ground (like a conventional scooter). Now you can accelerate by pushing down the throttle lever on the right side of the handlebar.
You can operate the front electric brake by looseing the throttle of the handlebars. By pulling the left brake lever you operate the ceramic brake. Shift your body weight slightly to the rear to compensate for the braking effect of the brake. This allows safe and controlled braking. Always be careful when using the brake. Pull both brake levers to perform a full stop of the SOX.
Display
You will find the following information on the display on the handlebar:

• Light status
• Battery status
• real Time speed
• Distance
• Error codes
• Bluetooth status

Turn signal operation
The control for the turn signals is located on the left side of the handlebar above the switch-on button. The turn signals are located at the end of the handlebars. They are intended to serve as an additional indication for changing direction and are particularly visible from the onset of dusk. Please always drive with foresight and in accordance with the applicable road traffic regulations. Bear in mind that these turn signals are a new product feature which is still unknown on the market. The indicator should be operated in good time before changing direction. To operate the left indicator, briefly press the button with the arrow to the left once or this to the right for right. To end the function, briefly press the respective button again. Please keep both hands on the handlebars at all times and lean slightly in the opposite direction so that the indicator can be seen better by vehicles behind you. The scooter does not have a hazard warning light function.
Errors
The control electronics of your SOX continuously checks the correct function of all important components. If your SOX detects a malfunction, this will be indicated accordingly on the display. You can display the error code by briefly pressing the start button and the minus button simultaneously:
Error message

• E1: Communication failure
• E2: Error with the brake
• E3: Error with the throttle
• E4: Error with the hall sensor
• E5: Error with the controller

Stop using SOX immediately if the display shows one of these error messages. Switch the unit off and on again. Check the plug connection between the handlebars and the front bar that no dirt will affect the contacts of the plugs. Make sure that the battery is fully charged. If the error message still persists, contact the SoFlow service at info@soflow.com.
App instructions
Make the best of your SoFlow scooter with the SoFlow app. Features:

• Lock and unlock your personal scooter electronically. Safe is safe.
• Monitor the status of your scooter on the dashboard – all important information at a glance.
• Track your ride – record your routes and collect FlowMiles according to the distance ridden.
• Change the riding mode according to your preference – ECO, STANDARD, or SPORT
• Change your in FlowMiles in the shop for rewards
• Weekly competitions
• Work your way up a leaderboard with riders from around the world
• Tutorials, videos and important documents about your scooter
• Register today – Flowmiles cannot be credited retrospectively.

Antitheft
When the scooter is locked and is pushed, the motor will break, there is just resistance from the wheel during locked situation. No sound.
Important for using the SoFlow APP

https://qrco.de/bbVUIE

For safety, remove the “App Verification Code” barcode sticker shown (below the footboard) and keep it in a safe place (but make sure you have set up the APP first before removing the sticker)
Scan your QR code and start using the APP. Have fun!

Note: When you lock the scooter, it remains in standby mode and continues to use power. You can switch off the scooter to reduce power consumption. In this case, the motor will no longer be blocked until the scooter is switched on again. When you turn the power back on, the block will remain in effect until you deactivate it. When you use SoFlow App to connect to the scooter, it is suggested to keep internet connection with the phone. If the phone loses the internet connection, keep SoFlow app open in the background. By doing this you can continue using all the app functions including NFC. If you close the app completely while not having internet connection, you can only connect again to the scooter after internet connection is available again.
NFC
You can use NFC to lock and unlock the scooter. The location of NFC is shown in the figure.

For Android, open the SoFlow App, connect your scooter, and then touch NFC to lock or unlock it.
For iOS, except operating as Android you also need click the notification shown as below to lock or unlock your scooter.

Maintenance, repairs and warranty

Storage
Please store the SOX in a dry place. If left unused, recharge the battery every month to maintain longevity of the battery and to avoid damage. Never store the device under direct sunlight (e.g. not in the trunk of a car). The temperature of the SOX and its battery could rise above 50°C which could lead to irreparable damage. The storage volume of the battery decreases with cold temperatures, thus the range decreases as well. The battery also takes damage when cooler than -20°C.
Cleaning
In order to avoid rust on the device, you should clean and dry the SOX after every use. Use a slightly moist sponge for the cleaning and dry the device afterwards with a towel. Do not use much water, since the electricity of the device can take damage through water. Also never use corrosive cleaning substances, such as alcohol or petroleum for cleaning. Never use a pressure cleaner for the SOX.
Repairs
The SOX must only be repaired with original spare parts from a licensed supplier or shop and by a licensed mechanic. The opening, disassembly or modification of the SOX with non- licensed or non-original parts or by a non- licensed person will lead to the warranty becoming invalid.
Warranty information
Please keep the proof of purchase (i.e., receipt) to claim your right to limited warranty. Limited Warranty:

• 2 years warranty on the device without battery, motor (1 year) or other consumables.
• 6 months for battery.

The warranty will be invalid under the following conditions:

• Opening-up or modification of the device by an unlicensed person
• Receipt is not in accordance with the device
• Inappropriate handling/use/maintenance/storage of the vehicle
• Non-compliance with one or several points from this manual

The following damage will be not covered by the warranty:

• Damage on device due to inappropriate handling or use
• Damage on device due to modification or unauthorized repair
• Damage on device due to inappropriate storage
• Damage on device caused by accident
• Surface damages on device
• Damage or malfunction caused by water/snow

Please note the detailed overview of all warranty conditions in the chapter “detailed warranty conditions” at the end of this instruction manual.
Disposal
You already make an important contribution to protecting the environment by using the environment-friendly SOX. Therefore, please ensure to avoid unnecessary pollution when disposing your product. Dispose the electrical components (i.e. battery, battery charger) not in domestic waste, but return it to electronic waste. Also make sure, you sort all parts cleanly after their material and then dispose them according to your local disposal guidelines.

Technical data

• depending on the rider’s load, ground, inclination, temp. Etc

SoFlow AG
Degersheimerstrasse 40
9230 Flawil
Switzerland
EU Vertretung: SoFlow
B.V.
Joop Geesinkweg 901
1114 AB Amsterdam-Duivendrecht
NETHERLANDS
Info@soflow.com
www.soflow.com
copyright bywww.soflow.com

References

• osv.fi
• Das neue Batteriegesetz (BattG)
• SoFlow SO ONE PRO - SoFlow

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