AURA AF110 Digital Frames User Manual

: June 12, 2024
: Aura

Table of Contents

AURA AF110 Digital Frames
Product Information
Product Usage Instructions
Aura Digital Frames
Device Requirements
Operating Requirements
Gift Setup–Giving and Receiving
Aura Frame Setup
Frequently Asked Questions
Safety Information and Warnings
Care and Cleaning your Aura Frame
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

AURA AF110 Digital Frames

Product Information

The Aura digital frames are beautifully designed WiFi frames that connect people around the world through a brilliant photo sharing experience enabled by Aura’s cloud servers. The frames allow you to easily sync your photo library from your camera roll and albums, as well as connect Google Photos to add even more
photos. With unlimited storage, you can invite friends and family to share their photos and videos, ensuring you never run out of space. The frames also feature an ambient light sensor that automatically turns off the frame when the room is dark and turns it back on in the light. You can also set an on/off timer using the Aura app.

Device Requirements
The free Aura Frames app is available for iOS and iPadOS or Android devices. Supported iOS devices include iPhones and iPads, while supported Android devices include those from Google, Samsung, OnePlus, and others. All Android devices must have Lollipop (Android 8) or newer and support Bluetooth Low Energy (BLE). It is important to ensure that your device’s operating system is up to date.

Operating Requirements
The Aura frame must be plugged into a power source and connected to WiFi with internet access at all times to function properly.

Product Usage Instructions

Aura Frame Setup

Download the free Aura Frames app from the App Store or Google Play Store.
Sync your photo library by following the instructions in the app to add photos and videos from your camera roll and albums.
If desired, connect Google Photos to your Aura Account to add more photos.
Set up the frame on your WiFi network by following the instructions provided in the app.
Select and add the desired photos and videos to be displayed on the frame.

Inviting Others to Share Photos
You can invite friends and family to share their photos directly to your Aura Frame from anywhere. To do so:

Ask them to download the Aura Frames app and create an Aura Account.
Once they have an account, they can select photos and videos to share on your frame.
Since photos are sent from their devices to Aura’s safe cloud servers and then down to your internet-connected Aura frame, they can send photos to any frame, even if they are on a different network.

Aura Gift Setup
If you are giving an Aura frame as a gift, you can use the Gift Setup feature to preload photos, videos, and a customized message onto the frame. The recipient can then connect the frame to their WiFi network to view the preloaded content. Here’s how:

Scan the gift setup code on the box using the Aura app.
Follow the instructions in the app to preload photos, videos, and a gift message onto the frame.

For more information and detailed instructions, please refer to the online FAQs at auraframes.com/help.

Aura User Manual
Welcome to Aura! This manual will provide details you need to set up your frame, invite members and share photos and videos with family and friends using your new Aura frame. We also have an online help center at auraframes.com/help with FAQs, videos, a chat feature, and more.

Aura Digital Frames

Aura digital frames are beautifully designed WiFi frames that connect people around the world through a brilliant photo sharing experience enabled by Aura’s cloud servers.

Setup overview
Download the free Aura Frames app and easily sync your photo library to add photos and videos from your camera roll and albums. Google Photos can also be connected to your Aura Account to add even more photos. Set up the frame on your WiFi, and add selected photos and videos. With unlimited storage, you can invite the entire family and friends to share their photos, and never worry about running out of space.

Invite others to share photos
Invite friends and family to share their photos directly to your Aura Frame from anywhere. When you invite others to join your frame, they also download the Aura Frames app, create an Aura Account and select photos and videos to share on your frame. Since photos are sent from your device to Aura’s safe cloud servers and then down to your internet connected Aura frame, you can send photos to any frame, even if you are on a diﬀerent network.

Features

On & Off – An ambient light sensor allows the frame to automatically turn oﬀ when the room is dark, and turn on again in the light. You can also set an on/oﬀ timer in the Aura app.
Touch Bar – While you can always control your frame from the Aura app on your device, there is also an interactive touch bar on the top and side of the frame to change photos, view details, turn the frame on and oﬀ, and more.
Built-in Speaker – Enjoy short videos on your Aura frame. To hear your video’s sound, tap the frame’s touch bar.
Slideshow – The frame automatically displays your photos as a slideshow. You can set the timing and select either Shuﬄe or Chronological under Frame Settings in the Aura App.
Add Photos – Share photos to your frame easily with the Aura app, upload from your computer, or email to the frame.
Videos – You can add short videos – up to 30 seconds – to your frame using the Aura Frames app.
Gift Setup – Aura oﬀers a unique Gift Setup feature that allows you to preload photos, videos and a gift message to the frame in advance of presenting your gift to the recipient.

Device Requirements

The free “Aura Frames” app is available for iOS and iPadOS or Android (including phones and tablets from Google, Samsung, and others.)

Supported iOS devices include:

iPhone 6s and newer
iPhone SE (all models)
iPad Air 2 and newer
iPad Mini 4 and newer
iPad 6th-generation and newer
iPad Pro (all models)
iPod Touch 7th generation and newer

The Aura app requires iOS/iPadOS version 14 or higher. Please ensure your operating system is up to date.

Supported Android devices include:

Samsung Galaxy series
Google Pixel series
Motorola G Power and Z series
Android phones and tablets from other manufacturers including LG, OnePlus, and others

All Android devices must have Lollipop (Android 8) or newer, as well as support for Bluetooth Low Energy (BLE). Please ensure your operating system is up to date.

Operating Requirements

Frame must be plugged into a power source and connected to WiFi with Internet Access at all times to function.

Setup requirements

Free Aura Frames app and Aura account required
Smart device or tablet preferred for frame setup (for alternatives see kauraframes.com/setup-options)
Both Bluetooth and WiFi must be turned on

Gift Setup–Giving and Receiving

What is Aura Gift Setup?
Aura’s Gift Setup feature allows you to preload photos, videos and a customized message onto the frame before you give it to the recipient. Once the recipient connects the frame to their WiFi, the message and preloaded photos/videos will appear on the frame and in the Activity tab of the Aura Frames App.
Giving as a gift
Simply scan the gift setup code as directed on the box and the Aura app will walk you through the steps to preload photos, videos and a gift message on the frame. You can learn more about the process in this FAQ: auraframes.com/gift- setup
Receiving as a gift
Please do not scan the Gift Setup code on the box; it is not intended for the gift recipient. Instead, follow the instructions on the following pages to set up your frame and/or see our online FAQ: auraframes.com/setup
Photo access and privacy
- The app requires access to the photos you want to send to your Aura frame. Your photos are always stored securely on your device, on Aura’s cloud servers, and on your Aura
- frame. They are never shared with any third parties, or with other Aura users without your permission.
Security and privacy
- Aura uploads and stores your selected photos in a secure cloud database, powered by Amazon Web Services (AWS).
- Aura uses the AES−256 advanced encryption standard, which is the industry standard. Other frame members who are connected to your frame will see only the photos you’ve added to that frame, and never photos that you have not. A small number of ﬁles are temporarily stored (=cached)
  on your Aura frame , but your frame will sync with our database regularly to ensure it has all of the right photos and requires an active internet connection to function properly. For more information see auraframes.com/privacy and auraframes.com /data-collection.

Aura Frame Setup

Step one: download the app

Visit the Apple App Store or Google Play and download the free Aura app. Search “Aura Frames”. Alternatively, you can go to auraframes.com/app to download the app.
Tip: For iOS users, the app will only work if you have an Apple device that runs iOS/iPadOS 14 or higher. The app will only work for Android users if an Android device runs with Bluetooth Low Energy (Bluetooth LE, BLE) capabilities.
Note: We encourage you to keep your Aura app and your device updated and to visit our online Help Center to learn more as new features are added! auraframes.com/help

Step two: create an Aura account

Open the Aura app on your mobile device. To create your Aura account, enter your email, tap Create Account, and, on the next screen, input your name and password.
Tip: We recommend you use a strong, unique password and take advantage of password tools available to you such as Apple’s iCloud Keychain or other password keepers of your choice. If you are planning to invite multiple people to join your frame, each person will need to create their own Aura account. Please, DO NOT share accounts and/or passwords.

Step three: unpack the Aura box

Remove the frame from the box.
Peel to remove “Happiness Starts Here” screen protector and “Touch bar panel” protective labels.
Unpack power adapter. The power adapter supplied with the frame is rated for 100-240V.
Unpack the wall mount and the frame stand. See the enclosed Quick Start Guide for stand and wall mounting instructions. Note: Frames sold outside of the U.S. and Canada also contain a set of country specific prong adapters.
To lock the country adapter onto the power adapter, rotate clockwise. To remove country adapter, push button and rotate counterclockwise.

Step four: plug in the frame
Choose to mount your frame on the wall or sit on a ﬂat surface with the stand near a power outlet. Plug in the power cord.

Step five: set up your frame with the Aura Frames app
First, make sure your mobile device is connected to your WiFi network and Bluetooth is turned on.

Note: Aura supports advanced network setup including Captive Portal (iOS only) and Enterprise Network connections. To learn more, visit auraframes.com/help

The app will lead you through the following steps to set up your frame:
We also have an online FAQ if you need more assistance: auraframes.com/setup

First, let us know who it’s for by selecting “It’s for me” or “Someone else”
Plug your frame in and tap on “It’s Plugged In”Pair the Frame with WiFi using the 4-digit code displayed on the frame, choose Next
Tap to choose your network
Enter WiFi Credentials (e.g. WiFi password), tap Join. The frame will display: “Connected! Please add photos in the Aura app.”
Choose an answer to “Was this frame a gift?” (e.g. I received a claim code, Invite the gift giver, Skip)
At the prompt, “Fill this frame with special memories.”, tap on Add Photos and select directly from your camera roll or tap on CAMERA ROLL to select another source at the top of your screen to choose photos from additional sources (e.g. Tap Favorites, My Albums, Shared Albums, Google Photos and more).

Tip: If you are a member of more than one frame, you can share your photos to multiple frames at once. Look for the “Add to:” prompt at the bottom of the screen.

For additional information on Adding and Managing Photos visit our Help Center: auraframes.com/help.

At the prompt, “Choose a name for this frame “edit” the frame name or tap “Next” to continue
At the prompt, “Invite family and friends to collaborate.”

Click “+” to add members to your frame. You can enter a phone number, email address, or select someone from your contacts, select “Next”. Invited members will need to download the free Aura app, create an account, and accept your invite. Once complete, they will be able to share photos and videos directly to the frame from anywhere in the world. There is no limit to the number of members that can be invited to the frame. For more information visit auraframes.com/invite.

Members do not need to be connected to the same WiFi network as your frame to add photos. Remember, selected photos and videos are securely uploaded to the Aura cloud and then downloaded to the selected frame(s). All members, including the person who set up the frame, have equal access to the frame in the Aura app and can edit Frame Settings and perform frame commands such as SHOW NOW.

managing WiFi settings can only be done by a frame member onsite with the physical frame
All members can see all the photos selected for the frame(s) they are invited to in the Aura app. Remember: no member has access to photos you have not shared to the frame.
Allow Notiﬁcations
Check out what your frame can do!” take a look at the feature overview of your frame and app, then tap “Next”.
The Aura Frames App will show your frame with a message “You set up this frame and became the ﬁrst member. Nice work!
Your physical frame will display,”Connected! Please add photos in the Aura App.”
Once the frame is online, there will be a short demo to show you how to use the touch bar.
Aura’s unique gift setup allows pre-loaded photos and videos to play on your frame once the frame is online and the gift is claimed, this may happen automatically or by entering a claim code or surname depending on how the gift was created.

If you need further assistance, please continue reading and consult the FAQs (e.g. do not reset your frame), the Aura Customer Care contact information is the next section. All service requests are made online through our Help Center and we’ll get back to you as soon as possible.

Wall mounting your frame

Remove hook and nail from the box labeled “Hanging hardware”. There are 2 nails provided; one of them is to keep as a spare.
Choose the surface where you want to hang the frame, and mark it as a guide. Note: the top of the frame is 3 inches higher than the hook.
Align the hole in the hook with your marker and hammer the nail into the wall surface at slight downward angle. The downward angle of the nail provides maximum stability.
Ensure the nail is hammered all the way into the hook until it cannot go in any further.
Align the back edge of the frame with the hook and hang the frame.

Frequently Asked Questions

Please visit auraframes.com/help for FAQs and to learn more about new features added to your frame and the Aura App. Check out this article to get started: auraframes.com/overview

Should I perform a factory reset?
- No. A frame reset (paperclip) should only be used if instructed by Customer Care since it will remove your photos from the frame. If a gift frame has been set up in advance, a factory reset will also delete the gift frame. If you need assistance, please contact Customer Care before resorting to a factory reset.
What about additional photo storage, SD cards or costs?
- Your frame comes with unlimited photo storage, so no additional photo storage is needed (e.g. no SD, ﬂash drives etc.)
Where can I find warranty information?
- auraframes.com/warranty
Can I control the photo order?
- In Frame Settings, you can set the Slideshow Photo Order to Shuﬄe or Chronological. Additionally, you can use SHOW NOW to put a speciﬁc photo on the frame at any time.
Can I upload photos from a computer?
- Yes, see auraframes.com/web-uploader

Aura Customer Care

We’ve built an online Help Center just for you!
Please visit auraframes.com/help for FAQs, troubleshooting with our Chatbot, and to learn more about new features of your frame and the Aura Frames App.
Not ﬁnding what you’re looking for? Just click “Contact Customer Care” at the bottom of our Help Center to submit an online request. You will receive an auto-reply right after submitting your request and then a Customer Care Specialist will write back to you with a solution or next steps. Please add help@auraframes.com to your email contacts to ensure you receive our emails.

Safety Information and Warnings

WARNING: Read all instructions and safety information before using your Aura Frame. Failure to follow these instructions could result in injury or damage to property.
Electrical Safety
WARNING: Do not attempt to open, disassemble or repair your Aura Frame yourself for any reason, even when unplugged. Opening, disassembling or repairing the device may cause personal injury and property damage.
Only use the included AC adapter with your Aura Frame:
If the AC adapter or cable appears damaged, stop use immediately and contact Aura customer service at auraframes.com/help.
Do not use the Aura Frame AC adapter with other devices.

Select an appropriate power source for your Aura Frame AC adapter:

Conﬁrm that your electrical outlet provides the type of power indicated on the power supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Aura Frame AC adapter works when connected to a rated AC power source with 100 V to 240 V AC at 50 Hz to 60 Hz. If you are unsure of the type of power supplied to your home, consult a qualiﬁed electrician.
Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable. Only use AC power provided by a standard wall outlet.
Do not allow children to play with cables or the AC adapter.
Before moving your Aura Frame, unplug it.

Other safety considerations

WARNING: If you have any medical condition or experience symptoms that you believe could be aﬀected by your Aura Frame or ﬂashing lights (for example, seizures, blackouts, eyestrain or headaches), consult with your doctor prior to using your Aura Frame. Stop using your Aura Frame immediately and consult a doctor
if you experience any symptoms that you believe could be aﬀected by your Aura frame.
Using your Aura Frame with or around other electronic devices
WARNING: Your Aura Frame contains magnets and emits radio frequencies that may interfere with personal medical devices (such as pacemakers, hearing aids and deﬁbrillators); if you have a personal medical device, you should consult with your doctor or the manufacturer before using your Aura Frame. Failure to do so may lead to personal injury, death and property damage.
Your Aura Frame generates, uses and can radiate radio frequency (RF) energy and, if not used in accordance with its instructions, may cause interference to radio communications and electronic equipment. External RF signals may aﬀect improperly installed or inadequately shielded electronic operating systems.
Using your Aura Frame with non-approved third-party accessories, software or equipment may aﬀect your Aura Frame’s performance and could cause personal injury and property damage. Damage from third-party accessories or equipment may void your Aura Frame’s limited warranty.

Proper Handling and Usage

Aura Frame is for indoor use only. Aura Frame is meant to be used as a table-top or wall-mounted device. Set up your Aura Frame on stable ﬂat surfaces only. Improper placement
of Aura Frame or its cable could cause Aura Frame to tip, which could lead to personal injury or property damage or both.

Keep your Aura Frame away from:

Water, other liquids and areas that might get wet such as sinks, showers and pools; and
Heat sources such as space heaters, heater vents, radiators, stoves or other things that produce heat.

Your Aura Frame may get warm during use, which is normal. Set up Aura Frame in a well-ventilated location where temperature is always between 0°C to +40°C (up to 90% relative humidity).

Cables, Connectors and ports:

Do not pull on the cable to unplug. To disconnect the Aura Frame from power, switch oﬀ the power at the wall outlet and then pull on the plug.
Do not plug multiple electric devices into the same wall socket with Aura Frame.
Do not use extension cords. Overloading a socket could cause it to overheat and may result in a ﬁre.
To reduce potential trip or entanglement hazards, arrange any cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk near the Aura Frame.

Care and Cleaning your Aura Frame

Unplug the Aura Frame and adapter before cleaning, or when unused for extended periods of time.
Only clean the outside of the Aura Frame. Do not attempt to open up Aura Frame, which could cause electric shock or other injury.
Clean your Aura Frame with a soft dry cloth. Do not use abrasives, harsh chemicals, or compressed air to clean the Aura Frame.
Do not attempt to dry your Aura Frame with an external heat source, such as a microwave oven or hairdryer.
Repairing your deviceIf your device stops working or needs servicing or repairing, please contact the Aura Customer Care team. Details can be found at auraframes. com/help.
Do not attempt to repair, disassemble or modify your Aura Frame. Doing so may damage your Aura Frame, lead to personal injury or property damage, or both.
Improper or incorrectly performed service or repair will void your limited warranty and may cause personal injury or property damage or both.

Made for iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, iPhone 12 mini, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone SE (2nd generation), iPhone SE (3rd generation), iPad Air 2, iPad Air (3rd generation), iPad Air (4th generation), iPad Mini 4, iPad Mini (5th generation), iPad (6th generation), iPad (7th generation), iPad (8th generation), iPad Pro 9.7-inch, iPad Pro 10.5-inch, iPad Pro 11-inch, iPad Pro 12.9-inch (1st generation), iPad Pro 12.9-inch (2nd generation),iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation), iPod Touch (7th generation).Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. iPad, iPad Air, iPad Pro, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.

How to see E-label information:

Long press the touch bar on the top until showing the drop down menu on your frame.
Slide the touch bar to the right side, then select the “OFF” option.
Click the touch bar to find the E-label information.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment complies with IC RSS-102radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction transmitter.
This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

For additional FCC information, please visit auraframes.com/fcc
Aura Home, Inc., declares that all of Aura’s frames are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://auraframes.com/compliance
© 2022 Aura Home, Inc.
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