mirabella genio I005006 Treat Dispenser User Guide
- June 12, 2024
- Mirabella genio
Table of Contents
mirabella genio I005006 Treat Dispenser
Product Details
- A. Camera
- B. Treat Dispensing port
- C. Indicator Light
- D. Feed / Wi-Fi Paring Button
- E. Speaker
- F. Microphone hole
It is recommended to use pet treats sized between 0.5cm – 1.5cm only.
Installation
It is recommended to place this product at a height of about 1.2 metres
above the floor for optimum viewing angle and out of reach from your pet. If
you choose to mount it on the wall, you can use the wall hook included.
Product Usage Instructions
- Install the APP and register an account:
- Download the Mirabella Genio app to your smartphone from the App Store or Google Play.
- The Genio app icon will be displayed after successful installation.
- Confirm Wi-Fi Connection:
- Ensure that the LED indicator light is blinking slowly.
- Tap “Confirm” on the app.
- Enter your home network’s 2.4GHz Wi-Fi name and password.
- Tap “Next” and a QR code will appear on your phone screen.
- Place the QR code in front of the camera at an approximate distance of 15-20cm.
- Hold it steady until you hear a confirmation beeping sound.
- The white indicator light will change to fast blinking.
- Device Connection:
- Tap on “Beeped Indicator switched” on the app.
- The device will start to connect.
- Once the countdown ends, the Treat Dispenser has been successfully paired to your app.
- You will hear a device connection successful indicator light and it will turn solid white.
- AP Connection Method (if QR code scan doesn’t work):
- Reset the device.
- In the first screen, switch from EZ mode to AP mode.
- If you fail to see a Wi-Fi name beginning with the word SmartLife_XXXX, reset the device again.
- Connect to SmartLife_XXXX:
- After connecting to SmartLife_XXXX, return to the Mirabella Genio app.
- The app will commence the 0-100% countdown process.
- Pay attention to the screen to determine the cause of time-out error.
- If it is unable to progress to register on cloud, it indicates a communication error with your router. You may need to change router settings and disable the 5GHz signal.
- Check and ensure:
- You enter the correct 2.4GHz Wi-Fi name and password.
- Your device is not receiving good Wi-Fi signal, so please move it closer to the router.
- Make sure the 5GHz Wi-Fi signal is turned off on the router.
- If you are using iOS 14, ensure local network permission is turned on for the Genio App.
Treat Dispenser Usage Tips
(The interface may change subject to software updates)
- Take a snapshot and save it to phone’s camera roll.
- Press and talk to your pet.
- Record live footage into your phone’s internal storage.
- Set a schedule to feed your pet.
- Tap the feed button to release food from the food hopper.
- Turn on/off the sound.
- Change video quality to high definition (HD) or standard definition (SD).
- Access the Treat Dispenser settings page.
- Switch to full-screen view mode.
- Check Wi-Fi signal. If the signal is less than 60%, consider changing the location or boost the Wi-Fi signal using a Wi-Fi extender.
Product Details
- A. Camera
- B. Treat Dispensing port
- C. Indicator Light
- D. Feed / Wi-Fi Paring Button
- E. Speaker
- F. Microphone hole
*It is recommended to use pet treats sized between 0.5cm – 1.5cm only
Installation
- It is recommended to place this product at a height of about 1.2 metres above the floor for optimum viewing angle and is out of reach from your pet
- If you choose to mount it on the wall, you can use the wall hook included
Install the APP and register an account
For the best experience, download the “Mirabella Genio” app to your smartphone from App Store or Google Play, the Genio app icon will be displayed after installed successfully
Safety & Warnings,
please read before using the Treat Dispenser
- Only suitable for indoor use.
- Do not drop anything other than dry pet food into the food hopper. Failure to do so may cause malfunction.
- Please shield or organise the power cord well to prevent your pet from biting the cable which can cause electric shock.
- Do not disassemble or modify the device yourself.
- This treat dispenser is only suitable for dry food and is not suitable for wet food.
- The pet foods shape and density will cause some deviations from the food hoppers capacity and the feeding unit’s quantity. (Size of the treat should be between 0.5cm – 1.5cm)
- Do not use wet food, sticky pet snacks or pet snacks that are too large, which may cause damage to the internal part of this device
Pairing Treat Dispenser using Mirabella Genio App
Remove the Treat Dispenser from the box, connect the adaptor to the pet treat
dispenser and plug adaptor into your wall socket.
Power on the dispenser, wait 30 seconds until you hear the audio notification,
“Device is ready to be connected” and the white indicator light is blinking,
if you do not hear any notification, press and hold the feed/ wifi paring
button for at least 5 seconds, until you hear the notification “ device is
ready to be connected” and white indicating light is slowly blinking . (1
blink every 2 seconds) Launch the Mirabella Genio APP, tap on +, add device
then choose Pet Care, select Genio Treat dispenser
Confirm that the LED indicator light is blinking slowly, tap “confirm
Indicator light Is blinking slowly”, then tap “next” and enter your home
network 2.4GHz Wi-Fi name and password.
Tap next and the QR code will appear on your phone screen, place this QR code
in front of the camera at an approximate distance of 15-20cm, hold it steady
in front of the camera until you hear a confirmation beeping sound, the white
indicator light will then change to fast blinking.
Tap on “Beeped Indictor switched” It will then start to connect your device. (refer to the image below).
Once the countdown ends, the Treat Dispenser has now successfully been paired to your APP. You will hear that “ Device connection successful” indicator light remind solid white light.
AP connection method (if QR code scan doesn’t work)
if somehow the treat dispenser does not scan the QR code on your phone, please
try AP connection method.
Reset the device, this time in the Reset the device first screen, switch from
EZ mode to AP mode
Note: If you fail to see a Wi-Fi name beginning with the word SmartLife_XXXX, Please reset the device again
After connected to the SmartLife_XXXX, return to the Mirabella Genio app and it will then commence the 0-100% countdown process
Please pay attention to the screen to determine the cause of time-out error
If it unable progress to “register on cloud” it indicates communication error
with your router to our cloud service (need to change router setting, disable
the 5GHz)
Please check and ensure
- You enter the correct 2.4GHz Wi-Fi name and password.
- Your device is not receiving good Wi-Fi signal, please remove it closer to the router
- Please make sure 5GHz Wi-Fi signal is turned off on the router.
- If you are using IOS 14, please ensure “local network” permission is turned on for Genio App
Treat Dispenser usage Tips (The interface may change subject to software updates)
- turn on/off the sound on
- change video quality , high definition HD or Standard definition SD
- access to Treat Dispenser settings page
- switch to full screen view mode
- Wi-Fi signal, if signal is less than 60% you should consider changing the location or boost the Wi-Fi Signal using Wi-Fi extender
Tap on the pencil icon you can access the Treat dispenser Settings page;
- Share Device: sharing this Treat Dispenser with other Genio end user
- Device information: detail information for this device, owner information, Virtual ID, IP address etc
- Basic Function Settings: access to status indicator on/off, Flip screen, Time Watermark option
- IR Night Vision: on/off or Auto
- Talk Mode: please make sure it is set as two-way communication
- FAQ & Feedback: read FAQ or sending improvement suggestion or product issue via online feedback system
- Firmware information: when new firmware is release for this device you will see a notification icon next to it.
- Remove Device: remove the device from current account so you can re-pair it again or pair under different account
Short Record (Dispensed Food sound recording)
After pressing the “Short record” button, you can record your own 5 second
voice message on the device. This recording will be played back when the treat
is dispensed. Any newly recorded message will automatically overwrite the
previous one.
PLEASE NOTE: The message needs to be recorded via the microphone hole on
the front of the pet dispenser NOT on your mobile phone.
FAQ
How to connect Treat Dispenser to another router?
Go the treat dispenser settings page, look for “remove device” Remove it and
reset the treat dispenser and pair it again through the app.
Poor performance, taking long time to load the live footage?
Please check the Wi-Fi signal, if it is less than 65%, you will need to
consider changing the treat dispenser location or improving your modem/router
Treat dispenser went offline and doesn’t reconnect back online by itself? Go
the treat dispenser settings page, look for “remove device” Remove it and
reset the treat dispenser and pair it again through the app.
Followed the pairing process, went to 100% and received error ‘Cannot find
Device’, “device time out “
- Disable the 5GHz network or create a Guest 2.4GHz account in your router settings. Contact your service provider for further details
- Ensure Wi-Fi LED indicator light is blinking slowly
- Ensure phone is on the 2.4GHz Wi-Fi network and not 4G mobile data or 5GHz
Please read our online FAQ on how to disable 5Ghz and create guest account https://www.mirabellagenio.com.au/faqs/
Need further assistance from Mirabella technical support?
In the genio app home screen, tap on, Me, -> FAQ & Feedback -> Report issue
Fill in the fault information or suggest for the app/product, then submit
Mirabella International Pty Ltd
1 Mirabella Drive Tullamarine VIC. 3043 Australia t: 1800 636 528
e: [email protected]