Luma 3PJMV002O Replaces WiFi Extenders and Routers User manual

Luma 3PJMV002O Replaces WiFi Extenders and Routers

What you need to get started

Provided in your Luma set.

1. Luma
2. Network Adapter
3. Power Adapter
4. Your Modem

Getting Started with Surround WiFi

It all starts with the app. Luma can be set up using any iOS or Android device, the Luma app gives you control and security of your home network. Already have Luma? Get the app.
Can’t download the- app?

Create an Account

Once you have the app downloaded, open the app and Create an Account. If you already have an account, log in.
More help with account creation?

Customize Luma for your home

Every home is unique, like a fingerprint. Only Luma allows you to customize Surround WiFi for your home. Luma creates a network of access points that allows you to experience Surround WiFi.
More help with where to place your Lumas?

SETUP WIFI NETWORK

See instructions to the right.

• Pick a name and password for your network.
• Plug Luma into your modem.
• Connect Luma to power.
• Restart your modem.

More help with ‘Tlodems 2?1d routers?

Set up additional Lumas

The Luma app will guide you and tell you where to place your next Lumas for optimal performance
Problems with setup?

Connect your devices

Don’t forget, to take advantage of Luma’s performance, security, and control to connect your other wireless devices to your new network.

More help with connecting devices?

FEATURES

Luma is a brand of Wi-Fi mesh systems that are intended to take the place of conventional Wi-Fi extenders as well as routers.

The following is a list of some of the general features that are typically found in Luma Wi-Fi mesh systems:

• Complete Protection for Your House:
  Luma systems generate a mesh network by using numerous nodes or units that are strategically placed throughout your home. This ensures that your home will have uninterrupted Wi-Fi service no matter where you are.

• Technology-Based on Meshes:
  The mesh technology used by Luma enables devices to connect to the closest and most powerful node, which improves network performance and minimizes the presence of dead zones.

• Simple Config:
  Users are able to easily get their mesh network up and running quickly thanks to the user-friendly setup process that is typically included with Luma systems. This setup process is typically driven by a mobile app.

• Parental Controls:
  Luma often comes equipped with extensive parental control tools that let you manage internet access for a variety of devices, as well as censor specific users’ material and limit the amount of time they may spend online.

• Enhanced Safety and Security:
  Luma has an emphasis on security and often provides built-in capabilities to protect your network and connected devices, such as network-level antivirus and malware protection, as well as encryption techniques.

• Integration of Smart Home Technology:
  You may be able to control smart devices and activate capabilities like voice control through voice assistants by making use of popular smart home platforms if you have one of the Luma systems that offers compatibility with those platforms.

• Band Steering and Seamless Roaming:
  Luma systems are able to intelligently manage the connection of devices across different nodes, making it so that devices are always connected to the best node regardless of where you are in the house as you move around.

• Networking for Guests:
  Luma typically enables the construction of a guest network, which enables you to grant visitors access to Wi-Fi without granting them access to your primary network.

• Management that is Based on Apps:
  Luma systems typically come packaged with a specialized mobile app that offers a user-friendly graphical user interface for managing your network, checking the status of any connected devices, and making any necessary configuration changes.

• Quality of Service, abbreviated as QoS:
  In most cases, Luma will include QoS features to prioritize network traffic. This will ensure that the available bandwidth is distributed effectively across the various applications and devices.

FREQUENTLY ASKED QUESTIONS

What speeds does Luma Support? Wired and Wirelessly?

Luma supports gigabit ethernet speeds (wired). Wirelessly, each Luma will provide speeds up to 867 Mbps and 400 Mbps for 5 GHz and 2.4 GHz, respectively.

Does Luma support Port Forwarding?

Yes, Luma supports Port Forwarding. See #4 on page 2 for setup directions.

Does Luma support wired backhaul?

Yes, you can wire Luma devices together. On each node (Lumas not connected directly to the modem), the IN and OUT ports each become LAN ports to allow for wired connection. See #3 on page 2 for additional wired backhaul setup directions.

Which Internet Service Providers (ISPs) does Luma work with?

Luma is compatible with any wired ethernet ISP including TWC, Comcast, Charter, Brighthouse, Cox, AT&T, FiOS, and many others. One notable exception is Midco, which requires support intervention due to DNS server compatibility issues. If Midco is the ISP, contact Technical Support to have Luma redirect the DNS server to Google DNS (or other similar DNS servers).

Does Luma support dual-band?

Yes. Luma supports Dual-Band Wireless on both 5GHz and 2.4GHz channels. Luma supports 802.11 a/b/g/n/ac devices.

Does Luma Support WiFi Protected Setup (WPS)?

WiFi Protected Setup (WPS) allows a user to connect to a WiFi network without entering a network name and password. Luma does not support WPS at this time; however, this feature may be added to future product updates.

What level of security does Luma offer?

Luma provides enterprise-grade security. Beyond the standard WPA2 wireless encryption, the Luma security system scans every outbound connection from a user’s network to analyze the URLs and IP addresses in order to detect malicious traffic and infected machines. The traffic is compared against a database of malicious hosts including malware, spam, spyware, botnet and fraudulent sites. If the Security setting in the Luma App is set to “Detect and Block”, then Luma devices will block malicious activity upon detection. If Security is set to “Detect”, then users will be notified of security threats, but they will not be blocked from access.

Does Luma support VPN or DDNS?

Luma currently supports the pass-through of all VPN or DDNS traffic but does not currently offer a native DDNS or VPN client. For example, functionality for VPN users who work from home and need to connect to an office network, as well as from office to home, is supported in the Luma system. When using VPN to connect to a home Luma Network, users must ensure that there is a device on the Luma Network to manage the VPN Service, such as a Mac or Windows Server on the user’s network that manages the VPN Service. This can be done with the proper Port Forwarding and DHCP Static Reservation rules. See #4 on page 2 for Port Forwarding & DHCP details.

Does Luma support MU-MIMO (Multi-User Multiple-In Multiple-Out)?

Multi-User Multiple-In Multiple-Out (MU-MIMO) technology allows a router to communicate to multiple devices at the same time. MU-MIMO is fully supported in the Luma system.

How many Luma devices do I need? How many Luma(s) per square foot or floor?

The number of Luma devices required for a household may vary depending on the size of the home as well as the construction materials used, which may impede network signal strength. Older, more densely constructed homes, may require additional units placed in closer proximity than the recommended 40ft. A single Luma can cover a 1000-1500 sq. ft. home; however, individual results may vary. We recommend a three-pack for the typical home.

Does DMZ need to be enabled on my modem/router for the Luma system to work?

Luma does not require DMZ (Demilitarized Zone) configuration to function with either a modem/router combination device or another router.

Can I run a DHCP (Dynamic Host Configuration Protocol) server on my Luma network?

Luma units use a local DHCP server. Every device that connects via WiFi or the OUT Ethernet port on the hub (OUT or IN ports on the nodes) will get a private IP address (192.168.55.xx). If connecting another server running a DHCP to the Luma LAN, users may encounter challenges as both DHCP servers attempt to distribute IP addresses that may not have access to the internet (due to being on a separate network from that of the Luma which has internet access through connection to the cable modem). This configuration is not recommended.

Does my modem/router need to be in bridge mode to work with Luma?

Luma does not require bridge mode to function with either a modem/router combination device or another router that may be installed at the user’s home. We fully support Double NAT (Network Address Translation) configurations.

What is the Luma “WiFi Bouncer”?

Luma includes the ability to allow or block devices from joining your WiFi network. This “WiFi Bouncer” feature allows the user to control who is allowed on their network at any time. This feature is enabled automatically. The administrator will be alerted (within the Network Alerts screen) when a new device attempts to connect to the Luma home network.

What is the difference between Luma and a range extender?

Range Extenders can, in some variation, increase coverage, but performance is typically mediocre and throughput is significantly reduced. Not only do range extenders decrease performance and throughput, but they also require the user to continually connect between two (or three, or four) separate WiFi networks, depending on how many extenders you install. Luma offers the latest Mesh WiFi Technology that works together as one system, providing the user with a reliable, fast network that has only one SSID (WiFi network name) and a single password. During the Luma system setup, users may choose a unique network name and password. This averts the frustration of remembering multiple network names and passwords or trying to figure out how to connect to the strongest network, depending on where they are in the home. The Luma system enables optimal WiFi coverage, as users move through their spaces.

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