TESLA iQ400 Plus Intelligent Robotic Vacuum Cleaner User Manual
- June 12, 2024
- Tesla
Table of Contents
TESLA iQ400 Plus Intelligent Robotic Vacuum Cleaner
TESLA RoboStar iQ400 Plus
Description: The TESLA RoboStar iQ400 Plus is a robotic vacuum cleaner
designed for domestic use. It is a complex electromechanical device that
offers smart cleaning functionality.
Package Contents:
- TESLA RoboStar iQ400 Plus robotic vacuum cleaner
- Charging station
- Dust bag
- Remote control
- User manual
Check carefully that you have unpacked all supplied accessories, we recommend that you keep the original paper box, user manual and packing material during the warranty period.
Features
- Smart cleaning with dynamic gyroscopic navigation
- Wi-Fi connectivity for remote control and scheduling
- Multiple cleaning modes
- HEPA filter for efficient dust filtration
- Mop cloth holder for wet cleaning
- Floor sensors for obstacle detection
- Automatic return to charging station
Usage Instructions
Before First Cleaning:
- Insert batteries into the remote control, observing correct polarity.
- Install the side cleaning brushes on the robotic vacuum cleaner.
- Remove the foam stops located on the side of the robotic vacuum cleaner bumper.
- Prepare the room by removing any objects that could hinder the operation of the robotic vacuum cleaner (larger papers, cables, stickers, small objects, inappropriately placed carpet, etc.).
- Move chairs and other larger objects away to allow the robotic vacuum cleaner to reach hard-to-reach places.
- Remove objects that can damage the operation of the robotic vacuum cleaner.
- Avoid exposing the robotic vacuum cleaner to direct sunlight as it can reduce the sensitivity of its infrared sensors.
- Note that black furniture may not be properly detected by the infrared sensors, resulting in slight impacts.
- Ensure a dust bag is installed in the charging station before starting cleaning.
- Insert the batteries into the remote control, making sure to observe the correct polarity.
- Install the side cleaning brushes, left and right.
- Remove the two foam stops located on the side of the robotic vacuum cleaner bumper.
- Before starting cleaning, prepare the room so that there are no objects left on the floor that could hinder the operation of the robotic vacuum cleaner (larger papers, cables, stickers, small objects, inappropriately placed carpet, etc.). Move chairs and other larger objects away so that the robotic vacuum cleaner can easily reach hard-to-reach places.
- Also remove objects that can damage the operation of the robotic vacuum cleaner.
- Direct sunlight can cause reduced sensitivity of the robot vacuum cleaner’s infrared sensors, please avoid direct sunlight.
- Black furniture may not be properly detected due to the physical nature of infrared sensors. A slight impact may therefore occur, which will be dampened by the front bumper.
- Make sure a dirt bag is installed in the charging station before starting cleaning.
Charging:
- Connect the charging station to an electrical outlet.
- Place the robotic vacuum cleaner in the charging station, ensuring the charging connectors lightly touch the contacts on the charging station.
- The battery of the robotic vacuum cleaner will start charging automatically. The 1 button on the top panel of the robotic vacuum cleaner will flash slowly during charging and remain lit continuously when fully charged.
First Start – Smart Cleaning:
- This is the most used cleaning method.
- The device uses dynamic gyroscopic navigation to optimize the cleaning route for the best cleaning of the floor.
- This is the most used cleaning method. The device uses dynamic gyroscopic navigation and thus moves along a cleaning route that is optimized for the best cleaning of the floor.
- Press the “2” button to “Start cleaning” on the robot vacuum or press the “1” or “2” button on the remote control. When cleaning is started, the robot vacuum cleaner should always be in the charging station.
- To interrupt cleaning/stop the robot vacuum cleaner, press the “2” button on the robot vacuum cleaner or press the “2” button on the remote control.
Dear customer,
thank you for choosing the TESLA RoboStar iQ400 Plus. Before using the robotic
vacuum cleaner, please carefully read the rules for safe use and follow all
common safety rules.
IMPORTANT SAFETY NOTICE
THE DEVICE IS INTENDED FOR DOMESTIC USE ONLY.
This is a complex electromechanical device, please pay attention to the
following instructions:
- The device is only intended for indoor use at room temperature (max. 40°C).
- Make sure the dirt container and filter are installed correctly before use.
- Use only original accessories intended for this model.
- Only use the charging station supplied with this device to charge the battery.
- Do not touch the parts that are connected to the mains when your hands are wet.
- Do not leave the device unattended in the presence of children, do not use it in a place where a small child sleeps.
- Do not open or repair the device, risking electric shock and voiding the warranty.
- Keep the device away from flammable and volatile substances.
- Do not use the device in a very hot, dusty or humid environment.
- Avoid the effect of radiant heat on the plastic surface of the device.
- Do not use the device near objects with water that could damage it.
- Do not submerge the device even partially in water or clean it with water, it is not waterproof.
- Do not use the device on a wet floor.
- Do not vacuum liquids, burning cigarettes, matches, flammable substances, splinters, sharp objects, flour, cement, plaster, nails, loose materials, large pieces of paper, plastic bags or other objects that may damage the device
- The device is not intended for use in elevated places without barriers – built-in floor, staircase, balcony, furniture and others. The device is equipped with anti-fall sensors, but circumstances may arise when the control system evaluates the situation incorrectly (dirty sensor, current sensor malfunction, light glare, trapped dirt, etc.) and does not prevent (stop) the fall. In these cases, the seller cannot recognize any claims of the buyer for damage to the device caused in this way.
- The manufacturer and importer to the European Union is not responsible for damages caused by the operation of the device, such as injuries, burns, fire, injuries, impairment of other things, etc.
DESCRIPTION
- Return to the charging station
- Start/Stop cleaning/Shutdown
- Wi-Fi button
- Button for removing the container from the robotic vacuum cleaner
Front wheel
- Side brush (2x)
- Battery cover
- Bottom wheel (2x)
- Floor sensors
- Center cleaning brush
DUST/WATER TANK
- HEPA filter
- Foam filter
- Primary filter
- Mop cloth holder
- Water hole
CHARGING STATION 
- Dust bag
- Power connection indicator
- Charging connectors for the vacuum cleaner
- Hole for emptying the dust container of the vacuum cleaner
- Power cable
REMOTE CONTROL
- SMART (intelligent) cleaning
- Start/Stop cleaning
- Scheduled cleaning
- Display
- Changing the cleaning mode
- Direction buttons
- Time setting
- Return to the charging station
CHARGING THE BATTERY
Ideal location of the charging station
There must be no obstacles within 1.5 meters in front of the front of the
charging station, and within 0.5 meters on the sides. A mirror or other
objects with a strong reflection cannot be placed in the area of the charging
base 15 cm above the ground. The base should not be exposed to direct
sunlight. Make sure the charging station is within range of a good quality and
strong Wi-Fi signal so it can connect to a Wi-Fi network while charging.
- Connect the charging station to an electrical outlet.
- Place the robotic vacuum cleaner in the charging station so that the charging connectors lightly touch the contacts on the charging station and the battery of the robotic vacuum cleaner will start charging automatically and the “1” button on the top panel of the robotic vacuum cleaner will flash slowly. When the battery is fully charged, this button will be lit continuously.
CLEANING ALONG THE WALL
Place the robotic vacuum cleaner near the charging station and press the “5”
button on the remote controler “Change cleaning mode” and choose “Along the
wall” cleaning. The robotic vacuum cleaner cleans the area around the
perimeter of solid objects (e.g. walls).
SPOT CLEANING
Place the robotic vacuum cleaner near the dirty place and press the “5” button
on the remote control “Change cleaning mode” and select cleaning “Spot
cleaning”.
MANUAL CONTROL
Press the “Directional buttons” on the remote control and control the robotic
vacuum cleaner with the arrows.
TIME SETTING
Press the “7” button on the remote control to enter the “Time Setting” mode.
First, set the hour with the ˄ and ˅ buttons. Then press the > button and set
the minutes in the same way. Confirm the set values by pressing the “7 ”
button.
SCHEDULED CLEANING
The robotic vacuum cleaner can be programmed to clean automatically once a day
at a specified time, even if no one is home. Press the “3” button on the
remote control. First, set the hour with the ˄ and ˅ buttons. Then press the >
button and set the minutes in the same way. Confirm the set values by pressing
the button “3”. To cancel the scheduled cleaning, press the “3” button for
three seconds. If you turn off the robot vacuum cleaner by pressing the “2”
button on the robot vacuum cleaner, the scheduled cleaning will not be carried
out, it must be set again.
RETURN TO THE CHARGING STATION
After pressing the “8” button on the remote control, the robotic vacuum
cleaner will search for the charging station and start charging automatically.
In standby mode, the robotic vacuum cleaner consumes very little electricity,
so we recommend not turning off the electricity supply to the charging
station.
DUMPING OF DUST
-
Automatic emptying of robotic vacuum cleaner, after cleaning is completed
In the mobile phone app, enable the “Dust removal” function (section “Settings”) and the robotic vacuum cleaner will automatically empty the contents of its dust tank when connected to the charging station (cleaning must take more than 4 minutes). -
Manual emptying of robotic vacuum cleaner
The robotic vacuum cleaner must be placed in the Charging station, then press the “1” button on the robotic vacuum cleaner.
MAGNETIC TAPE
If you want to avoid cleaning the selected part, use the magnetic tape
included in the TESLA RoboStar iQ400 Plus package. Before starting cleaning,
place it or even better stick it (with double-sided adhesive tape) where you
do not want the robotic vacuum cleaner to enter. You can, for example, prevent
passage into the next room, prevent running into a high-pile carpet, protect
fragile objects, etc.
CONTROLLING THE ROBOTIC VACUUM CLEANER USING A SMARTPHONE
-
Turn on Bluetooth in your smartphone.
-
Install the application on your smartphone to control the robotic vacuum cleaner and follow the guide to connect your smartphone and the robotic vacuum cleaner. ANDROID
search “Smart Life” on Google Play
APPLE
search for “Smart Life” in the Apple Store -
Create your account in the “Smart Life” application and log in.
-
Enable all the permissions that the app asks for:
ANDROID – enable the “Location” and “Nearby devices” app permissions.
APPLE – enable “Location”, “Bluetooth” and “Local Area Network” application permissions. -
Switch on the robotic vacuum cleaner with the “Main switch (2)”.
-
After logging into the “Smart Life” app, click the “+” icon on the top right, then click “Add Device”.
-
Press the Wi-Fi button (3) on the robot vacuum cleaner for 2 seconds and the Wi-Fi symbol will start flashing.
-
“Discovering devices” will be displayed, click “Add”, “TESLA RoboStar iQ400 Plus” will be displayed, click the “+” icon, Wi-Fi network will be displayed, enter the Wi-Fi network password (if already not found automatically) and click “Next”. The robotic vacuum cleaner will start pairing with the app.
-
After successful pairing, a green icon will appear next to the name and your robotic vacuum cleaner “TESLA RoboStar iQ400 Plus” has been successfully added to the application.
-
Click “Finished”, now it is possible to control the selected functions of the robotic vacuum cleaner with your smartphone.
As part of the software complexity of the operating system and the requirements of Google/Apple for application security, it is necessary to adapt the application functions regularly. Also, keep your phone’s operating system updated to the latest version. The application requires the operating system Android 10 and higher, otherwise its functionality cannot be guaranteed. The charging station with the extraction unit counts the number of emptyings of the dust tank from the robotic vacuum cleaner. Ten emptyings are set, then on the next attempt to empty the dust tank, the robotic vacuum cleaner will say “Dust Pack is full, please change.”. This information and other important information in case of problems with the robot vacuum cleaner are displayed on the main screen in the application at the bottom right in the “Me” section and further in the “Message Center”.
Procedure for clearing (resetting) the counter:
- The charging station with the suction unit is switched on, remove the dirt bag, check that it is not full (if necessary, replace it with a new bag) and reinstall it in the charging station.
- Pull out the power cable of the charging station with extraction unit from the electrical outlet, wait until the Power Connection Indicator goes out, and reconnect the Charging Station with Extraction Unit to the electrical outlet. The power connection indicator lights up solid blue.
- If the Power Connection Indicator turns red, check if you have inserted the dirt bag correctly. If the robot vacuum cleaner says “Dust collection to frequent, please try again later” or “To frequent dust collection, please try again later”, it means the robot vacuum cleaner is emptying the dust tank too often in a short interval, so wait a while and continue up and running shortly.
SOLVING PROBLEMS WITH THE APPLICATION
- Make sure that the Wi-Fi signal coverage for your smartphone and robotic vacuum cleaner is good and strong enough. Set up the robotic vacuum cleaner for the first time near your Wi-Fi router.
- Make sure “Location” (GPS) is enabled on your smartphone.
- Make sure that a third-party application (VPN, antivirus, firewall, etc.) is not blocking access to your smartphone.
- Try connecting to another Wi-Fi router or Wi-Fi Hotspot in another smartphone to rule out an error on the part of your Internet connection.
- You have too many devices connected to your Wi-Fi router, or the ability to connect a new device to it is blocked.
- Reset your Wi-Fi router.
Note: Make sure the charging station is within range of a good quality and strong Wi-Fi signal so it can connect to a Wi-Fi network while charging. The robotic vacuum cleaner also needs this Wi-Fi connection during its charging so that it is properly oriented and available to start cleaning. A Wi-Fi network operating at a frequency of 2.4 GHz and WPA1 or WPA2 security is supported.
ROBOTIC VACUUM CLEANER FIRMWARE UPDATE
The firmware of the robotic vacuum cleaner is continuously improved. If a new
firmware version is available, you will be offered the option to download the
update in the application and install it on the robot vacuum cleaner.
WATER WIPING
Place the robotic vacuum cleaner outside the charging station and press the
“2” button to turn it off.
- Unfold the plastic cap and pour water into the tank. Only add water to the tank after removing the tank from the body of the robotic vacuum cleaner. A slight leakage of residual water may occur when handling. In this case, immediately wipe the spilled area with a dry cloth.
- Install the mop cloth on the mop. Lightly moisten the mop cloth with water for faster and smoother wiping with water. If the mop cloth is dirty after cleaning, you can carefully wash it in lukewarm water.
- Carefully insert the tank with the mop cloth holder installed into the body of the robot vacuum cleaner. Do not pour water on the robotic vacuum cleaner or its interior, the robotic vacuum cleaner is not waterproof.
- Three cleaning levels of water wiping can be set in the phone application.
- Do not leave the robotic vacuum cleaner unnecessarily standing in a place without movement or with water residues in the water tank.
- Keep a sufficient amount of water in the water tank for wiping or rinsing the mop.
- After cleaning, always empty the remaining water from the water tank, rinse it and dry the mop cloth.
- We recommend wiping the floor with clean water with lukewarm water, the cleaning agent can cause foaming and thus worsen the dripping of water on the mop cloth or cause streaks on the floor after it dries.
- To get the best result when wiping with water, we recommend using this function in one room and then moving to another room.
- For safety reasons, do not charge the battery with the water reservoir filled with water.
MAINTENANCE
ATTENTION: We recommend performing regular maintenance for the most
efficient cleaning possible. INSUFFICIENT MAINTENANCE MAY RESULT IN DAMAGE TO
THE ROBOTIC VACUUM CLEANER AND VOID WARRANTY.
Before cleaning and maintenance, turn off the robotic vacuum cleaner by
pressing button “2”. Wipe the top cover of the robotic vacuum cleaner with a
soft, dry or slightly damp cloth. Do not use cleaning agents to clean the
surface of the robotic vacuum cleaner, you could damage its surface.
DUST/WATER TANK – clean or empty into charging station after each cleaning
- Empty the Dust/Water tank regularly.
- The filling of the Dust/Water tank significantly affects the suction performance of the robotic vacuum cleaner and the quality of cleaning.
- If you wash the Dust/Water tank with water, dry it carefully before re-installing it in the robot vacuum cleaner.
- Regularly check the fullness of the dirt bag, which is located in the Charging station. If it´s full, throw bag in the trash and install a new, empty dirt bag.
Press the release button to remove the dust tank, pour out the residual water
and dump the dust into the trash can. We recommend washing the “Primary
filter” and „Dust/Water tank“ with clean water every 14 days. 
HEPA FILTER – cleaning once a week
- Do not clean the HEPA filter with your fingers or a brush, only with a stream of clean water (do not use cleaning agents) or vacuum it with a conventional vacuum cleaner.
- Let the HEPA filter dry thoroughly, never install a wet HEPA filter in the robotic vacuum cleaner.
- Do not expose the primary filter and HEPA filter to direct sunlight.
- Vacuuming with a dirty HEPA filter or without an inserted HEPA filter can damage the robotic vacuum cleaner.
- We recommend replacing the HEPA filter every 6 months.
MAIN CENTRAL CLEANING BRUSH AND SIDE CLEANING BRUSHES – cleaning 1 time per
week
Remove the main central cleaning brush by pressing both
handles on the brush cover. Use the cleaning tool to remove hair tangled in
the main brush. Keep the center cleaning brush free of large amounts of hair,
dust, cotton, etc. Check both side cleaning brushes together with the air
intake hole at least once a week according to the intensity of dust and remove
tangled hair and other dirt from them.
SENSORS, CHARGING CONTACTS AND CHARGING STATION
Connectors of the charging station: Disconnect the power
supply and clean the contacts once a month with a soft, dry cloth.
Front wheel: Use a flat screwdriver to insert under the rubber wheel and
remove it with an upward movement. After cleaning, put it back until you hear
a click. Also clean the axle of the wheel.
Floor sensors: Once a week, clean the three sensors on the bottom of the
robotic vacuum cleaner with a soft, dry cloth. Check that the front bumper,
under which the impact sensor is located, is not blocked.
TROUBLESHOOTING
| Problem | Solution |
|---|---|
| The robotic vacuum cleaner behaves “chaotic”. | Always place the vacuum cleaner |
in the charging station before starting cleaning.
After installing the application and pairing the mobile phone with the robotic
vacuum cleaner, the vacuum cleaner is “Not connected”.| Turn your Wi-Fi router
on and off, remove your robot vacuum in the app, and try to pair it again. We
recommend always being close to the Wi-Fi router during pairing.
The robotic vacuum cleaner does not start cleaning.|
- The robotic vacuum cleaner has a weak battery. Charge the battery to full capacity before starting cleaning.
- The battery is too hot. Use the robotic vacuum cleaner in temperatures of 0°C ~ 40°C.
The robotic vacuum cleaner cannot be charged.|
- The charging station is not connected to the network. Make sure the power cord is properly connected.
- The charging electrodes have bad contact with the robotic vacuum cleaner. Clean the electrodes on the robotic vacuum cleaner and on the charging base.
The robotic vacuum cleaner does not return to the charging base.| Make sure
there is enough space around the charging station and the detection zone of
the charging station is clean.
The robotic vacuum cleaner is offline (not connected to the Wi- Fi router).|
Make sure your Wi-Fi network is properly set up and fully functional. The
robotic vacuum cleaner should always be within range of a high-quality and
strong Wi-Fi signal from your Wi-Fi router.
The vacuuming is very loud.| Clean the main center brush, side brushes,
wheels, the underside of the robot vacuum and the front bumper.
There is a squeaking noise during vacuuming.| Remove the front travel wheel
and clean the center axis of hair and dust. If necessary, you can lubricate
the axis of the wheel.
Poor cleaning quality.| Empty the dust tank. Clean or replace the HEPA filter
and clean the main cleaning brush.
The robotic vacuum cleaner does not start scheduled cleaning.|
- If the robotic vacuum cleaner’s battery is low, cleaning will not start. Please charge the battery to full capacity.
- The scheduled cleaning will not be properly synchronized between the robot vacuum cleaner and your mobile phone if the robot vacuum cleaner is disconnected from the Wi- Fi network. Therefore, keep the robotic vacuum cleaner always within reach of a high-quality and strong Wi-Fi signal from your Wi-Fi router.
| Problem| Cause| Solution
---|---|---|---
1| The vacuum cleaner battery cannot be charged| The vacuum cleaner is
not properly parked in the charging base.| Make sure the charging contacts are
properly connected when parked in the charging base
The charging base is not connected to the mains and the vacuum cleaner is
switched on with the main switch.| The charging base should still be connected
to the mains, do not switch it off. The vacuum cleaner is then always ready
for further cleaning with a fully charged battery.
2| The vacuum cleaner got stuck during cleaning.| The vacuum cleaner got
stuck in a small space, wound loose objects such as curtains, carpet, etc. on
the cleaning brushes.| The vacuum cleaner automatically tries to free itself,
if it is unable to do so, please clear the obstacle yourself.
3| The vacuum cleaner interrupts cleaning and returns to the charging
base prematurely.| If the battery is low, the vacuum cleaner will
automatically switch to return mode and return to the charging base.| Normal
state, let the vacuum cleaner charge to full battery capacity and start
cleaning again.
The operating time varies depending on the floor surface, the complexity of
the room and the selected cleaning mode.| ** Normal condition, no need to
deal with it.
4| The vacuum cleaner does not start cleaning as scheduled.| The vacuum
cleaner is switched off or the battery is dead.| Turn on the vacuum cleaner
and charge the battery.
You have not saved the scheduled cleaning in the vacuum cleaner’s memory.| Re-
enter the time and day into the vacuum cleaner’s memory on and make sure that
the vacuum cleaner is really fully charged.
The vacuum cleaner is blocked.| Switch off and clean the vacuum cleaner.
5| The remote control does not work (the range is 5 meters)| Weak
batteries in the remote control.| Replace the batteries, paying attention to
the correct polarity when inserting them.
The vacuum cleaner is not switched on or the battery does not have enough
charge to start cleaning.| Make sure the vacuum cleaner is switched on and
recharge the vacuum cleaner battery.
The infrared sensor of the remote control is dirty or the infrared signal
sensor on the vacuum cleaner is dirty.| ** Clean the remote control and the
vacuum cleaner.
There is signal interference between the remote control and the vacuum
cleaner.| Avoid using near other infrared devices.
If the problem persists, check that the battery is fully charged and then turn the robotic vacuum cleaner off and on.
BATTERY CARE
- If you are going to transport the robotic vacuum cleaner or if you are not going to use it for a long time, turn it off.
- Recharge the battery to full capacity after three months of non-use.
- If you are not using the robotic vacuum cleaner for a long time, switch it off and also disconnect the charging station from the mains. Nevertheless, you should fully charge the vacuum cleaner once every three months to prevent the battery from completely draining.
WARRANTY REPAIR
For warranty repair, contact the dealer where you purchased the TESLA product.
The warranty does NOT cover:
- using the device for other purposes
- normal tear and wear
- failure to comply with the safety instructions given in the user manual
- electromechanical or mechanical damage to the device caused by inappropriate use
- damage caused by natural elements such as water, fire, static electricity, overvoltage, etc.
- damage caused by unauthorized repair
- unreadable device serial number
- battery if it does not retain its original capacity after more than 6 months of use (battery capacity warranty is 6 months)
DECLARATION OF CONFORMITY
We, TESLA Electronics LTD, declare that this device complies with the essential requirements and other relevant provisions of the standards and regulations relevant to the type of device.
This product meets the requirements of the European Union.
- If this crossed-out wheelie bin symbol is attached to a product, it means that the product is covered by the European Directive 2002/96/EC. Please inquire about your local separate collection system for electrical and electronic products. Please follow local regulations and do not dispose of old products in normal household waste. Proper disposal of the old product helps prevent potential negative consequences for the environment and human health.
As the product is being developed and improved, we reserve the right to modify
the user manual. You can always find the latest version of this user manual at
www.tesla-electronics.eu.
Design and specifications are subject to change without notice, printing
errors reserved.
References
- TESLA | oficiální e-shop
- TESLA | oficiální e-shop
- TESLA Electronics | Domácí a kuchyňské spotřebiče
- TESLA Electronics | Domácí a kuchyňské spotřebiče
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