KONICA MINOLTA Voicemail to Text Transcription Instructions
- June 4, 2024
- KONICA MINOLTA
Table of Contents
Voicemail to Text Transcription
Instructions
Overview
The Voicemail to Text Transcription service enhances the voicemail to email
functionality by transcribing the audio voicemail recording and including it
in the body of the delivered email message.
Feature Notes:
- All transcriptions are sent to the email address entered in the user profile. Configuring additional or alternative email destinations is not available.
- This service is configured within the Voice Messaging User settings. For greater details on configuring voice messaging settings, please see the Voice Messaging User service guide.
Feature Prerequisites
- The user must have a Premium Seat. If the transcription service is applied to any other seat type, the voicemails will not be delivered and any voicemails not saved to the voice portal will be lost.
- The user must have a valid email address set in the user profile.
Feature Setup
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Go to the group admin dashboard.
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Select the applicable user.
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Click Service Settings in the left column navigation.
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Select Voice Messaging User from the services list.
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Select the Settings tab and click the gear icon
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Configure voicemail settings:
• If delivering to both Unified Messaging AND email:
a. Enable the Send Carbon Copy Voice Message option
b. Set Processing to Unified Voice and Email Messaging
c. For the Carbon Copy To field, enter [email protected]
• If delivering ONLY to email:
a. Set Processing to Delivery to Email Address Only
b. For the Delivery Email field, enter [email protected]
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Click Save to retain changes.