KONICA MINOLTA Cisco IP 6800 Cloud PBX with Webex Resources Instruction Manual

: May 15, 2024
: KONICA MINOLTA

Table of Contents

KONICA MINOLTA Cisco IP 6800 Cloud PBX with Webex Resources
Product Information
Introduction And Information
HOW-TO VIDEOS
Read User Manual Online (PDF format)
Download This Manual (PDF format)

KONICA MINOLTA Cisco IP 6800 Cloud PBX with Webex Resources

Product Information

Specifications

Product Name: Cloud PBX with Webex
Features: Call Queues, Auto Attendant, Voicemail, Dial Plans, Emergency Calling, Shared Line Appearance
Compatibility: Cisco IP Desk Phones (6800/7800 Series, 8800 Series)

Frequently Asked Questions

How can I manage caller ID?
- In the Control Hub, you can specify the caller ID information displayed for external calls made from workspaces or by users.
What is Emergency Calling?
- The enhanced emergency (E911) service provides dynamic location support and routes emergency calls to Public Safety Answering Points (PSAP) for organizations with hybrid or nomadic workforces.
How does Shared Line Appearance work?
- Shared line appearance allows one phone number to be assigned to multiple devices, enabling multiple devices to answer calls made to that number.
Can I configure call settings for users?
- As an administrator, you have control over different calling deployments and features in the Control Hub. Enable and prioritize calling options and set up single-click-to-call for users.

Introduction And Information

WELCOME

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The resources listed here are helpful articles on Cloud PBX with Webex.
For a guide on getting started with Webex, visit the link above. Access the Webex Control Hub.

MANAGING PHONE NUMBERS

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Administrators can manage phone numbers in Control Hub.
You are able to view and activate phone numbers for your organization, as well as move phone numbers from one location to another.

CALL QUEUE

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You can create multiple call queues for your organization so that when customers’ calls cannot be answered, they are provided with an automated answer, comfort messages, and/or hold music until someone can answer their call.

AUTO ATTENDANT

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Ensure that calls are answered and that callers’ needs are met. You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person.
You can create a 24-hour schedule or provide different options when your business is open or closed.

SET UP A SCHEDULE

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Create and configure a schedule in the Webex Control Hub.

CONFIGURE A DEVICE

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Learn how you can add desk phones or analog telephone adapters to users in the Webex Control Hub.

VOICEMAIL

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Enable a user’s voicemail and voicemail settings in Control Hub by giving them the ability to send calls to voicemail when they’re busy or can’t get to the phone, to enable voicemail notifications via email or text, or store voice messages in a preferred location.

MANAGE CALLER ID

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In Control Hub, you can specify the caller ID (CLID) information shown when an external call is made from a workspace or when a user makes an external call.

CONFIGURE CALL PARK AND RETRIEVE

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The Call Park service allows a user to park a call against a user’s extension or to a Call Park Extension.
While the call is parked, the user can make and receive other calls freely and invoke other features without limitation.

SHARED LINE APPEARANCE

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Shared line feature is about assigning one phone number to multiple devices.
This allows calls made to that phone number to be answered by multiple devices. Answered calls can be handed off to other devices sharing the same phone number.

CONFIGURE CALL SETTINGS FOR YOUR USERS

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You have complete control and flexibility as an administrator in managing different calling deployments with these call settings features in Control Hub.
Enable and prioritize different calling options and set single click-to- call for users.

DIAL PLANS AND ROUTING

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The articles in this section describe dial plans and call routing in the Control Hub.

EMERGENCY CALLING

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The enhanced emergency (E911) service for Webex Calling provides an emergency service designed for organizations with a hybrid or nomadic workforce. It provides dynamic location support and a network that routes emergency calls to Public Safety Answering Points (PSAP) around the US, its territories, and Canada.

ASSIGN ORGANIZATION ACCOUNT

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ROLES IN CONTROL HUB You can set up users in your organization with different administrator roles. Users can become full administrators, or a combination of support administrators, user and device administrators, device administrators, read-only administrators, or compliance officers. You can also see a list of all or specific administrators in Control Hub, including device administrators and compliance officers.