WaterGroup WG185DF High Efficiency Iron Softener

Product Information

The WG185DF High Efficiency Iron Softener is a water softening system designed to treat hard water containing iron. It is intended for residential use and must be properly installed according to the provided installation instructions to ensure warranty coverage. The system works on 12 volt-60 Hz electrical power only and comes with a transformer for use with an indoor 120 volt, grounded outlet. The system uses clean water softening salts only, at least 99.5% pure. The softener includes NSF certified lubricant to be applied to all seals during installation to avoid pinched o-rings. It is important to note that the WG185DF High Efficiency Iron Softener is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system. The system should not be installed or stored where it will be exposed to temperatures below freezing or any type of weather. Additionally, it should not be installed in direct sunlight as excessive sun or heat may cause  distortion or other damage.

Product Usage Instructions

1. Before beginning installation, read the entire owner’s manual carefully. Obtain all materials and tools needed for installation.
2. To avoid pinched o-rings during installation, apply the provided NSF certified lubricant to all seals.
3. Ensure compliance with provincial, state, and local codes when installing the system.
4. Use clean water softening salts only, at least 99.5% pure. Nugget or pellet salts are recommended. Do not use rock, block, granulated, or ice cream making salts as they contain dirt and sediments that can create maintenance problems.
5. Keep the salt lid in place on the softener unless servicing the unit or refilling with salt.
6. Do not turn the water softening system upside down, drop, drag, or set it on sharp protrusions.
7. Use a pressure reducing valve to reduce the pressure if the water pressure exceeds the recommended maximum.
8. Do not expose the system to water freezing as it will break it.
9. If the water being treated contains chlorine or chloramines above 2 ppm, the resins in the softener may degrade and cause reduced life of the resin. In this case, adequate disinfection should be performed before or after the system.
10. Perform regular maintenance of the system according to the provided instructions, including sanitizing the system periodically.
11. If any issues arise with the system, refer to the provided troubleshooting guide or contact customer support for assistance.

FOLLOWTHE INSTALLATION INSTRUCTIONS CAREFULLY. FAILURE TO INSTALL THE UNIT PROPERLY VOIDS THE WARRANTY. BEFORE YOU BEGIN INSTALLATION, READ THIS ENTIRE MANUAL. THEN, OBTAIN ALL THE MATERIALS AND TOOLS

1. Avoid pinched o-rings during installation by applying (provided with install kit) NSF certified lubricant to all seals.
2. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

Unpacking / Inspection

Be sure to check the entire softener for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit. Small parts, needed to install the softener, are in a parts bag. To avoid loss of the small parts, keep them in the parts bag until you are ready to use them

Safety Guide

For your safety, the information in this manual must be followed to minimize the risk of electric shock, property damage or personal injury

• Check and comply with your provincial / state and local codes. You must follow these guidelines.
• Use care when handling the water softening system. Do not turn upside down, drop, drag or set on sharp protrusions.
• The water softening system works on 12 volt-60 Hz electrical power only. Be sure to use only the included transformer.
• Transformer must be plugged into an indoor 120 volt, grounded outlet only.
• Use clean water softening salts only, at least 99.5% pure. NUGGETor PELLET salts are recommended. Do not use rock, block, granulated or ice cream making salts. They contain dirt and sediments, or mush and cake, and will create maintenance problems.
• Keep the salt lid in place on the softener unless servicing the unit or refilling with salt.
• WARNING : This system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

Proper Installation

This water softening system must be properly installed and located in accordance with the Installation Instructions before it is used or the warranty will be void.

• Do not install or store where it will be exposed to temperatures below freezing or exposed to any type of weather. Water freezing in the system will break it. Do not attempt to treat water over 100°F.
• Do not install in direct sunlight. Excessive sun or heat may cause distortion or other damage to non-metallic parts.
• Properly ground to conform with all governing codes and ordinances.
• Use only lead-free solder and flux for all sweat-solder connections, as required by state and federal codes.
• Maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, night time pressure may exceed the maximum. Use a pressure reducing valve to reduce the pressure.
• Softener resins may degrade in the presence of chlorine or chloramines above 2 ppm. If you have chlorine or chloramines in excess of this amount, you may experience reduced life of the resin. In these conditions, you may wish to consider purchasing a whole house carbon filter softener system with a chlorine reducing media.
• WARNING : Discard all unused parts and packaging material after installation. Small parts remaining after the installation could be a choke hazard.

| A| B| C
---|---|---|---
9X35| 39″| 37.5″| 9″
10X35| 39″| 37.5″| 10″
10X47| 52.23″| 50.54″| 10″
12X52| 58.23″| 54.54″| 12″
14X65| 69.23″| 67.54″| 14″

Specifications and Performance Data Sheet

Speci ications| WG185DFSIM- 100| WG185DFSIM- 150| WG185DFSIM- 200| WG185DFSIM- 300
---|---|---|---|---
2137| 2138| 2139| 2178
Factory Settings – Iron & Manganese|
Salt Used – Per Regeneration| 12.0 lbs| 18.0 lbs| 24.0 lbs| 36.0 lbs
Water Used – Regeneration| 52.2 gal| 74.4 gal| 101.4 gal| 166 gal
Hardness Removal – Grains| 30,000| 45,000| 60,000| 90,000
Filter Media Volume ( t3)| 1.0 t³| 1.5 t³| 2.0 t³| 3.0 t³
Garnet| Yes| Yes| Yes| Yes
Tank Size| 10×54| 12×52| 13×54| 14×65
Tank Jacket| Yes| Yes| No| No
Media Loaded| Yes| Yes| No| No
Brine Tank Size (Inches)| 18.1 x 34.5| 20.3 x 37.4| 20.3 x 37.4| 23.0 x 40.5
Salt Storage Capacity| 240 lbs| 350 lbs| 350 lbs| 420 lbs
Flow Rate @ 15 psi Pressure Drop| 11.0 gpm| 11.2 gpm| 12.2 gpm| 12.6 gpm
Flow Rate @ 25 psi Pressure Drop| 15.0 gpm| 15.1 gpm| 16.2 gpm| 16.6 gpm
Back Wash Flow Rate| 2.4 gpm| 4.0 gpm| 5.0 gpm| 5.0 gpm
Shipping Weight| 120 lbs| 161 lbs| 214 lbs| 300 lbs
Regeneration Type| Co-Current / Down Flow
Maximum Hardness| 75 Grains Per Gallon
Maximum Total Iron| pH <7.2 – 10.0 ppm Total Iron; pH >7.2 – 7.0 ppm Total Iron
Maximum Manganese (See Total Iron)| 5.0 ppm
Maximum TDS| 1500 mg/l
Resin Type| Fine Mesh
Plumbing Connections| Comes with 3/4” 90 degree elbows and 1” straight connectors
Electrical Requirements| Input 120V 60 Hz – Output 12V 650mA
Water Temperature| Min 39 – Max. 100° F
Water Pressure| Min. 20 – Max. 125 psi

• Continuous operation at flow rates greater than the service flow rate may affect capacity and efficiency performance.
• The manufacturer reserves the right to make product improvements which may deviate from the specifications and descriptions stated herein, without obligation to change previously manufactured products or to note the change.
• The above capacity and flow rate specifications have not been validated by WQA.

Before Starting Installation

Tools, Pipe, and Fittings, Other Materials

• Pliers
• Screwdriver
• Teflon tape
• Razor knife
• Two adjustable wrenches
• Additional tools may be required if modification to home plumbing is required.
• Plastic inlet and outlet fittings are included with the softener. To maintain full valve flow, 3/4” or 1” pipes to and from the softener fittings are recommended. You should maintain the same, or larger, pipe size as the water supply pipe, up to the softener inlet and outlet.
• Use copper, brass, or PEX pipe and fittings
• Some codes may also allow PVC plastic pipe.
• ALWAYS install the included bypass valve, or 3 shut-off valves. Bypass valves let you turn off water to the softener for repairs if needed, but still have water in the house pipes.
• 5/8” OD drain line is needed for the valve drain. A 10’ length of hose is included. with some models.
• A length of 5/8” OD drain line tubing is needed for the brine tank over flow fitting (optional).
• Nugget or pellet water softener salt is needed to fill the cabinet or brine tank.

How Your Water Conditioner Works
The principle behind water softening is simple chemistry. A water softener contains resin beads which hold electrically charged ions. When hard water passes through the softener, calcium and magnesium ions are attracted to the charged resin beads. It’s the resulting removal of calcium and magnesium ions that produces soft water. This system is controlled with simple, user-friendly electronics displayed on a LCD screen. The main page displays the current time and the remaining gallons in meter mode or the remaining days in calendar clock mode

Where To Install The Softener

• Place the softener as close as possible to the pressure tank (well system) or water meter (city water).
• Place the softener as close as possible to a floor drain, or other acceptable drain point (laundry tub, sump, standpipe, etc.).
• Connect the softener to the main water supply pipe BEFORE the water heater. DO NOT RUN HOT WATER THROUGH THE SOFTENER. Temperature of water passing through the softener must be less than 100 deg. F.
• Keep outside faucets on hard water to save soft water and salt.
• Do not install the softener in a place where it could freeze. Damage caused by freezing is not covered by the warranty.
• Put the softener in a place water damage is least likely to occur if a leak develops. The manufacturer will not repair or pay for water damage.
• A 120 volt electric outlet, to plug the included transformer into, is needed within 6 feet of the softener. The transformer has an attached 6 foot power cable. Extension cables are available. Be sure the electric outlet and transformer are in an inside location, to protect from wet weather.
• If installing in an outside location, you must take the steps necessary to assure the softener, installation plumbing, wiring, etc., are as well protected from the elements, contamination, vandalism, etc., as when installed indoors.
• Keep the softener out of direct sunlight. The sun’s heat may soften and distort plastic parts

Installation Instructions

1. If your hot water tank is electric, turn off the power to it to avoid damage to the element in the tank.
2. If you have a private well, turn the power off to the pump and then shut off the main water shut off valve. If you have municipal water, simply shut off the main valve. Go to the faucet, (preferably on the lowest floor of the house) turn on the cold water until all pressure is relieved and the flow of water stops.
3. Locate the softener tank and brine tank close to a drain where the system will be installed. The surface should be clean and level.
4. Connect the inlet and outlet of the softener using appropriate fittings. Perform all plumbing according to local plumbing codes.
5. Use a ½” minimum pipe or tubing size for the drain line
6. ON COPPER PLUMBING SYSTEMS BE SURE TO INSTALL A GROUNDING WIRE BETWEEN THE INLET AND OUTLET PIPING TO MAINTAIN GROUND-ING. Any solder joints being soldered near the valve must be done before connecting any piping to the valve. Always leave at least 6″ (152 mm) between the valve being soldered and joints when soldering pipes that are connected to the valve. Failure to do this could cause damage to the valve.
7. Connect the drain hose (10 ft included) to the valve and secure it with a hose clamp (also included). Run the drain hose to the nearest laundry tub or floor drain. This can be ran up overhead or down along the floor. If running the drain line more than 20 ft overhead, it is recommended to increase the hose size to 3/4”. NEVER MAKE A DIRECT CONNECUTION INTO A WASTE DRAIN. A PHYSICAL AIR GAP OF AT LEAST 1.5” SHOULD BE USED TO AVOID BACTERIA AND WASTEWATER TRAVELLING BACK THROUGH THE DRAIN LINE INTO THE SOFTENER. PLEASE SEE THE BELOW PICTURE
8. Using the Allen Key (included), place the unit in the bypass position. Slowly turn on the main water supply. At the nearest cold-treated water tap nearby remove the faucet screen, open the faucet and let water run a few minutes or until the system is free of any air or foreign material resulting from the plumbing work.
9. Make sure there are no leaks in the plumbing system before proceeding. Close the water tap when water runs clean.
10. Open the brine tank / cabinet salt lid and add water until there is approximately 3” (75 mm) of water in the tank. Do not add salt to the brine tank at this time.
11. Proceed to start up instructions.
    Note : The unit is not ready for service until you complete the start-up instructions

Installation Twin Tank

System Start-Up

Key Pad Configuration

• SETTINGS This function is to enter the basic set up information required at the time of installation.
• MANUAL REGEN This function is to initiate an immediate or delayed manual regeneration.
• DOWN / UP Increase or decrease the value of the settings while in the programming mode

Manual Regeneration Step Cycle Valve

DELAYED REGENERATION
Press and release the MANUAL REGEN. Button to set a delayed regeneration that will occur at the regeneration time. The main display will show DELAYED REGEN ON. To cancel press and release the MANUAL REGEN. Button. The main display will show DELAYED REGEN OFF

IMMEDIATE REGENERATION
To start an immediate regeneration (or step valve through each position), press and hold the MANUAL REGEN. Button for 3 seconds (until beeps). The valve will start an immediate regeneration. Press any key to skip to the next cycle.

Start-up Instructions

1. Plug the power transformer into an ap-proved power source. Connect the power cord to the valve.
2. When power is supplied to the control, the screen will display “INITIALIZING WAIT PLEASE” while it finds the service position.
3. Manually step the valve past the BRINE position to the BACKWASH position. If screen is locked, the screen will display “PRESS SETTINGS 3S TO UNLOCK”. Fol-low the instructions and press SETTINGS for 3 seconds to unlock. Press and hold the MANUL REGEN. Key for 3 seconds. Press any key to skip the BRINE cycle.
4. Once in the BACKWASH cycle, open the inlet on the bypass valve slowly and allow water to enter the unit. Allow all air to es-cape from the unit before turning the by-pass fully open. Then allow water to run to drain for 3-4 minutes or until all media fines are washed out of the softener indi-cated by clear water in the drain hose.
5. Press any button to advance to the RINSE position. Check the drain line flow. Allow the water to run for 3-4 minutes or until the water is clear.
6. Press any button to advance to the REFILL position. Check that the valve is filling wa-ter into the brine tank. Allow the valve to refill for the full amount of time as dis-played on the screen to insure a proper brine solution for the next regeneration.
7. The valve will automatically advance to the SERVICE position. Open the outlet valve on the bypass, then open the nearest treated water faucet and allow the water to run until clear, close the tap and replace the faucet screen.
8. Add salt into the cabinet / brine tank.
9. Program unit.

Programming Instructions
The factory setting for WATER TYPE is WELL / OTHER. Do not adjust this setting until after start-up is complete. If the setting is changed to MUNICIPAL before start-up, the back wash cycle will be skipped.

Settings
Press SETINGS key (3 SECONDS / BEEP)

CHANGE SETTINGS
To change settings press the SETTINGS key for 3 seconds. The first screen to be displayed will be the TIME OF DAY. To ad-just the HOUR values, use the UP or DOWN key. To advance to the MINUTE values, press the SET-TINGS key again. After adjusting each value using the UP or DOWN keys, continue advancing to the next value or screen by pressing the SETTINGS key.

TIME OF DAY, YEAR, MONTH, DAY,
Time of day is for normal operation of system and the scheduling of the regeneration time. The date is used in a diagnostic function to track the last time the system regenerated.

SET HARDNESS
This value is the maximum compensated water hardness in grains per gallon of the raw water supply. It is used to calculate the system capacity. If Ferrous Iron is present add 4 gpg for every 1 ppm of Ferrous Iron.

SET PEOPLE
This value is the number of people living in the home. It is used to calculate the amount of water needed for daily use and the reserve capacity of the system.

SALT SETTING
Choose HIGH EFFICIENCY to minimize salt usage. Your system will regenerate a little more often but your salt usage can be reduced by 20% compared to the STANDARD setting. Choose STANDARD when you need to maximize your capacity but still operate the system with good efficiency. Choose IRON & MN if you have problem water containing these minerals. The high salt setting will be needed since these miner-als are more difficult to clean out of the resin bed. Note: A resin cleaner will also need to periodi-cally added to the brine tank to insure proper operation.

WATER TYPE
This setting will determine if the BACKWASH OVERIDE function will be on or off. Select MUNICI-PAL if the water source is clean (<1NTU turbidity) and the system will skip the back wash cycle based on the setting in BACK-WASH OVERIDE.
Select WELL / OTHER if any Iron or Manganese is present or if the water source is not clean (< 1NUT turbidity). The system will back wash every time.

REGEN TIME
This setting determines the time of day to perform a scheduled regeneration.

NAME & PHONE
Enter in member name and phone number. This will be dis-played on the main pages.

About The System

Operation During A Power Failure
In the event of a power failure, the valve will keep track of the time and day for 48 hours. The programmed settings are stored in a non-volatile memory and will not be lost during a power failure. If power fails while the unit is in regeneration, the valve will finish regenera-tion from the point it is at once power is restored. If the valve misses a scheduled regen-eration due to a power failure, it will queue a regeneration at the next regeneration time once power is restored.

Safety Float
The brine tank is equipped with a safety float which prevents your brine tank from overfill-ing as a result of a malfunction such as a power failure.

Main Display
The main display will pause on the Date and Time page for 5 seconds. Then it will continu-ally scroll through all of the system diagnostic display pages. To manually scroll through the diagnostics, press the down or up key. To reset the TOTAL REGENS, TOTAL GALLONS OVER RUN TOTAL, or PEAK flow rates, press and hold the MANUAL REGEN key until the value changes to zero.

Diagnostic Display

JULY/17/2012

8:30 PM

| Month, Day, Year, Time
TOTAL 1,500 GAL

REMAIN 1,200 GAL

| The total amount is the system capacity when fully regenerated. The remaining is the

capacity left in the system.

PEOPLE 2

RESERVE 150 GAL

| Number of people in the household and the calculated reserve capacity. When remaining

reaches reserve capacity a regeneration will be scheduled.

EST. DAYS TO NEXT

REGEN 06 DAYS

| The estimated number of days until the next regeneration will occur.
LAST REGEN

9/24/12

| The date of the last regeneration.
TOTAL REGENS

10

| The total number of regenerations.
TOTAL GALLONS

001590 GAL

| The total amount of gallons treated by the system.
OVER RUN TOTAL

0500 GAL

| The total amount of water that has exceeded the system capacity over the last 4

regenerations. When remaining goes to zero, the gallons used will be added to over run total.

CURRENT 1.5 GPM

PEAK 6.5 GPM

| The current flow rate and the peak flow rate since the last regeneration.
DELAYED REGEN

OFF

| Advises whether a delayed regeneration has been scheduled manually or automatically.
REGEN TIME

2:00 AM

| The current setting for regeneration time.
REFILL TIME

3:00 MIN

| The current calculated refill time. (Note: The refill time shown will be reduced by the pre‐fill

%. i.e. If pre‐fill % is 70%, then displayed refill time will be 70% of the full target.)

VALVE MODE

SOFTENER UF

| The current setting of the valve mode.
TOTAL 4 DAYS

REMAIN 3 DAYS

| The number of days remaining before regeneration. This option is only in filter mode.

New Sounds
You may notice new sounds as your water softener operates. The regeneration cycle lasts up to 180 minutes. During this time, you may hear water running intermittently to the drain.

Regeneration Process and Precision Brining
When the system capacity is near exhausted, a regeneration is necessary to restore the sys-tem to full capacity. The table below explains the regeneration steps.

1

|

Brine

| The brine solution is introduced slowly to the tank flowing down through the ion exchange resin pushing the hardness out to drain and restoring system ca‐ pacity.

2

|

Back Wash

| Fresh water is introduced to the bottom of the tank flowing upwards expand‐ ing the ion exchange resin to rinse out any dirt or small particles to the drain and to un‐compact the bed to restore full service flow rates.

3

|

Rinse

| Fresh water is introduced from the top of the tank down flowing down through the ion exchange resin rinsing any excess brine solution out to the drain.

4

|

Refill

| A fixed amount of soft water is added to the salt tank to prepare fully satu‐ rated brine for the next regeneration.

Automatic Hard Water Bypass During Regeneration
The regeneration cycle can last 30 to 180 minutes, after which soft water service will be re-stored. During regeneration, hard water is automatically bypassed for use in the household. Hot water should be used as little as possible during this time to prevent hard water from filling the water heater. This is why automatic regeneration is set for sometime during the night and manual regenerations should be performed when little or no water will be used in the household. Normal regeneration time is 2:00 AM.

System Configuration

Suggested Downflow Softener Valve Configurations

Tank Size (Diameter)

| ****

Injector Set

| Brine Line Flow Contol (BLFC)| ****

Drain Line Flow Control

9″| #1 White| 0.3 GPM| #2 (2.0 GPM)
10″| #1 White| 0.3 GPM| #3 (2.4 GPM)
12″| #2 Blue| 0.3 GPM| #4 (3.5 GPM)
14″| #3 Yellow| 0.3 GPM| #7 (5.0 GPM)

Manual Bypass
In the case of emergency, such as an overflowing brine tank, you can isolate your water softener from the water supply using the bypass valve located at the back of the control. In normal operation the bypass is open with the on/off knobs in line with the inlet and outlet pipes. To isolate the softener, simply rotate the knobs clockwise (as indicated by the word BYPASS and arrow) until they lock. You can use your water related fixtures and appliances as the water supply is bypassing the softener. However, the water you use will be hard. To resume soft water service, open bypass valve by rotating the knobs counterclockwise.

Maintenance

Adding Salt
Use only NUGGETor PELLET water softener salt. Check the salt level monthly. It is impor-tant to maintain the salt level above the water level. To add salt, simply lift the salt lid and add the salt directly into the brine tank. Be sure the brine well cover is on and fill only to the height of the brine well.

Bridging
Humidity or wrong type of salt may create a cavity between the water and the salt. This ac-tion, known as “bridging”, prevents the brine solution from being made, leading to your wa-ter supply being hard. If you suspect salt bridging, carefully pound on the outside of the brine tank or pour some warm water over the salt to break up the bridge. This should always be followed up by al-lowing the unit to use up any remaining salt and then thoroughly cleaning out the brine tank. Allow two hours to produce a brine solution, then manually regenerate the softener.

Cleaning or Replacing Injectors
Sediment, salt and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from happening. The injector assembly is located on the right side of the control valve. This assembly is easy to clean.

1. Shut off the water supply to your softener and reduce the pressure by opening a cold soft water faucet.
2. Using a screwdriver, remove the four screws holding the injector cover to the control valve body.
3. Carefully remove the assembly and disassemble as shown in above figure.
4. The injector orifice is removed from the valve body by carefully turning it out with a large screwdriver. Remove the injector throat the same way.
5. Carefully flush all parts including the screen. Use a mild acid such as vinegar or Pro-Rust Out to clean the small holes in the orifice and throat.
6. Reassemble using the reverse procedure.

Replacing Brine Line Flow Control (BLFC)

1. Remove the red clip that secures the brine elbow.
2. Remove the BLFC holder from the elbow fitting.
3. Split the BLFC holder apart and remove the flow washer.
4. Reassemble using the reverse procedure.

Replacing Drain Line Flow Control (DLFC)

1. Remove the red clip that secures the drain line elbow.
2. Remove the BLFC washer from the elbow fitting.
3. Reassemble using the reverse procedure.

Care of Your System
To retain the attractive appearance of your new water softener, clean occasionally with mild soap solution. Do not use abrasive cleaners, ammonia or solvents. Never subject your sof-tener to freezing or to temperatures above 100°F.

Resin Cleaner
An approved resin cleaner must be used on a regular basis if your water supply contains iron. The amount of resin cleaner and frequency of use is determined by the quantity of iron in your water (consult your local representative or follow the directions on the resin cleaner package).

Sanitizing Procedure

Care is taken at the factory to keep your water softener clean and sanitary. Materials used to make the softener will not infect or contaminate your water supply, and will not cause bacteria to form or grow. However, during shipping, storage, installing and operating, bac-teria could get into the softener. For this reason, sanitizing as follows is suggested when installing.

Sani-System Liquid Sanitizer Concentrate

Item# 80030021—Softener Sanitizer 0.25 fl.oz (24 Pack)

1. Be sure to complete all installation steps, including programming.
2. For effective and complete sanitization, Sani-System Liquid Sanitizer Concentrate is rec-ommended. Pour one 0.25 fl. Oz. package into the brine well located in the cabinet or brine tank. (Alternative use 3/4 oz of common 5.25% household bleach)
3. Start an immediate regeneration. (See page 11)
4. The Softener Sanitizer Solution is drawn into and through the water softener to sanitize it. This sanitizing regeneration is over in about two hours. Then, soft water is available for your use.

NOTE : Sanitizing is recommended by the Water Quality Association for disinfecting. On some water supplies, they suggest periodic sanitizing.

Chemical Feeder Assembly

Main Repair Parts – Connectors

REPLACEMENT PARTS – CONNECTORS

Replacement Part Number| Part  Description| DWG #| Quantity
60010020| 3/4″ NPT ELBOW| A| 2
60010019| 1″ NPT STRAIGHT| A| 2
60010023| 3/4″ NPT STRAIGHT| A| 2
60010079| VALVE COUPLING INLET| B| 1
60010101| VALVE COUPLING OUTLET (METER SIDE)| C| 1
60010025| PLASTIC SECURE CLIP| D| 2
60010046| BYPASS SS CLIP| E| 2
60010047| BYPASS SS SCREW| F| 2

Control Valve Exploded View

VALVE REPAIR PARTS LIST

Replacement Part Number| Part Description| Replacement Part Number| Part Description
60010127| INJECTOR SET #0000 BLACK| 60010129| 85HE UPFLOW PISTON ASSEMBLY
60010126| INJECTTOR SET #000 GREY| 60010171| 85HE DOWNFLOW PISTON ASSEMBLY
60010035| INJECTOR SET #00 VIOLET| 60010130| 85HE SEAL & SPACER KIT
60010034| INJECTOR SET #0 RED| 60010131| 85HE DLFC #1 1.5 GPM
60010033| INJECTOR SET #1 WHITE| 60010132| 85HE DLFC #2 2.0 GPM
60010032| INJECTOR SET #2 BLUE| 60010133| 85HE DLFC #3 2.4 GPM
60010031| INJECTOR SET #3 YELLOW| 60010135| 85HE DLFC #5 3.5 GPM
60010128| BLFC 0.2 GPM| 60010136| 85HE DLFC #A 5.0 GPM
60010110| BLFC 0.3 GPM| 60010137| 85HE DLFC #B 7.0 GPM
60010082| BLFC 0.7 GPM| 60010138| 85HE DLFC #C 10.0 GPM

Control Valve Parts List

185HE CONTROL VALVE (DOWNFLOW)

Replacement Part Number| MFG Part Number| Part  Description| DWG #| Quantity
| 5056087| Screw-M5x12(Hexagon)| A01| 3
| 5056088| Screw-M5x16(Hexagon With Washer)| A02| 2
| 5056047| End Plug Retainer| A03| 1
| 5031016| BNT85HE Piston Rod| A04| 1
| 5056097| Piston Pin| A05| 1
| 5031015| BNT85HE Quad Ring Plug Cover| A06| 1
| 5056070| Quad Ring| A07| 2
| 5031011| BNT85HE End Plug| A08| 1
| 5031014| BNT85HE Piston Retainer| A09| 1
| 5057001| BNT85HE Piston(Electrical Downflow)| A10| 1
| 5056073| Seal| A11| 5
| 5056021| Spacer| A12| 4
| 5010082| Drain Fitting-B| A13| 1
| 5031005| BNT85HE Spacer| A14| 1
| 5056186| DLFC-2#| A15| 1
| 5056172| Secure Clip-s| A16| 2
| 5031002| BNT85HE Valve Body| A17| 1
| 5056508| Screw-M5x12(Hexagon With Washer)| A18| 5
| 5030004| BNT85 End Cover| A19| 1
| 5030013| O-Ring- ¢ 30×2.65| A20| 1
| 5056063| O-Ring-¢78.74×5.33| A21| 1
| 26010103| O-Ring-¢25×3.55| A22| 1
| 7060007| Valve Bottom Connector| A23| 1
| 13000426| Screw-ST2.9X13(Large Washer)| A24| 2
| 5031022| O-Ring-¢32×3| A25| 1
| 5031021| O-Ring-¢18×3| A26| 1
| 5031013| Injector Plug Body| A27| 1
| 30110007| Plastic Ball ¢6| A28| 1
| 30040089| Injector Throat| A29| 2
| 5031012| BNT85HE Injector Fixed Sleeve| A30| 1
| 30040090| Injector Nozzle| A31| 2
| 5056103| Injector Screen| A32| 1
| 5031003| BNT85HE Injector Cover Body| A33| 1
| 5031018| O-Ring-¢40×2.65| A34| 1
| 5031004| BNT85HE Injector Cover Cap| A35| 1
| 5031027| Screw-M5x25(Hexagon With Washer)| A36| 4
| 5056075| Seal Mat| A37| 1
| 5056134| O-Ring-¢12×2| A38| 3
| 5056054| Injector Stem| A39| 1
| 5056031| Injector Spacer| A40| 1
| 5056081| O-Ring-¢12.5×1.8| A41| 1
| 5056030| Injector Cap| A42| 1
| 5056093| Injector Screen| A43| 1
| 5010049| Special Washer| A44| 1
| 5056105| Retaining Ring| A45| 1
| 5031010| BNT85HE BLFC Fixed Sleeve| A46| 2
| 5056076| BLFC-2#| A47| 1
| 5005629| Injector Fitting(3/8″.Elbow)| A48| 1

Power Head Exploded View

Power Head Parts List

185HE POWER HEAD (DOWNFLOW)

Replacement Part Number| MFG Part Number| Part  Description| DWG #| Quantity
| 5056084| Screw-ST3.5X13| B01| 10
| 5010037| Screw-ST2.9X10| B02| 9
| 13000416| Screw-ST3.5X25| B03| 1
| 5031007| BNT85HE Piston Rod Guide Plate| B04| 1
| 5056510| Motor-12v/2rpm| B05| 1
| 5030014| Motor Power Cable| | 1
| 11700005| Wire Connector| | 2
| 5056098| Motor Pin| B06| 1
| 5031006| BNT85HE Mounting Plate| B07| 1
| 5030009| BNT85 Drive Gear| B08| 1
| 13000426| Screw-ST2.9X13(Large Washer)| A24| 2
| 5056139| Washer-3×13| B09| 1
| 5030007| BNT85 Main Gear| B10| 1
| 5030005| BNT185 Housing| B11| 1
| 5031017| BNT85HE Brine Gear(Downflow)| B12| 1
| 5010023| Magnet(3×2.7)| B13| 1
| 5056141| Washer-4×12| B14| 1
| 5056166| Screw-ST4.2X12(Large Washer)| B15| 1
| 5031016| BNT85HE Piston Rod| A04| 1
| 5010036| Screw-ST3.5X16| B16| 1
| 5031026| BNT85HE Main Pcb(Downflow)| B17| 1
| 5010031| Meter Assembly| | 1
| 5010046| Meter Strain Rlief| | 1
| 5010029| Power Cable| | 1
| 5010035| Power Strain Rlief| | 1
| 19010105| Wire Rope-3×100| | 2
| 5031024| BNT85HE Display(Downflow)| B18| 1
| 5030021| BNT85 Wiring Harness| | 1
| 5030003| BNT85 Cover| B19| 1

Trouble Shooting

electrical service, fuse, etc.
2. Defective circuit board.| Replace faulty parts.
3. Power failure.| Reset time of day.
4. Defective meter.| Replace turbine meter.
B. Water is hard.| 1. By‐pass valve open.| Close by‐pass valve.
2. Out of salt or salt level below water level.| Add salt to tank.
3. Plugged injector / screen.| Clean parts.
4. Flow of water blocked to brine tank.| Check brine tank refill rate.
5. Hard water in hot water tank.| Repeat flushing of hot water tank required.
6. Leak between valve and central tube.| Check if central tube is cracked or o‐ring is

damaged. Replace faulty parts.

7. Internal valve leak.| Replace valve seals, spacer, and piston

assembly.

8. Reserve capacity setting too low.| Increase reserve capacity.
9. Not enough capacity.| Increase salt dosage.
C. Salt use is high.| 1. Refill time is too high.| Check refill time setting.
2. Defective flow control.| Replace.
D. Low water pressure.| 1. Iron or scale build up in line feeding unit.| Clean pipes.
2. Iron build up inside valve or tank.| Clean control and add resin cleaner to clean

bed. Increase regeneration frequency.

3. Inlet of control plugged due to foreign

material.

| Remove piston and clean control valve.
4. Deteriorated resin. (Maybe caused from

high chlorine or chloramines.)

| Re‐bed unit. Consider adding carbon pre‐

treatment.

E. Resin in drain line.| 1. Air in water system.| Check well system for proper air eliminator

control.

2. Incorrect drain line flow control (DLFC)

button.

| Check for proper flow rate.
F. Too much water in brine tank.| 1. Plugged injector or screen.| Clean parts.
2. Valve not regenerating.| Replace circuit board, motor, or control.
3. Foreign material in brine valve.| Clean parts.
4. Unit not drawing brine.| Check for vacuum leak in brine line

connections.

G. Unit fails to draw brine.| 1. Drain line flow control is plugged.| Clean parts.
2. Injector or screen is plugged.| Clean parts.
3. Inlet pressure too low.| Increase pressure to 25 PSI.
4. Internal valve leak.| Replace seals, spacers, and piston assembly.
5. Safety valve closed.| Check for leak in brine line connections.

Replace safety float assembly.

6. Vacuum leak in brine line.| Check for leak in brine line connections.

Tighten all connections.

7. Drain line has kink in it or is blocked.| Check drain line.
H. Valve continuously

cycles.

| 1. Defective position sensor PCB.| Replace faulty parts.
I. Flow to drain continuously.| 1. Valve settings incorrect.| Check valve settings.
2. Foreign material in control valve.| Clean control.
3. Internal leak.| Replace seals, spacers, and piston assembly.
4. Piston is stuck in position. Motor may have failed or gears have jammed or disengaged.| Check for power to motor. Check for loose wire. Check for jammed gears or gears

disengaged. Replace faulty parts.

J. Valve makes beeping sound.| 1. The piston has not advanced to the next cycle position properly.| Check for power to motor. Check for loose

wire. Check for jammed gears or gears disengaged.

Warranty

WaterGroup warrants that your new water conditioner is built of quality material and workmanship. When properly installed and maintained, it will give years of trouble free service.

Seven Year Complete Parts Guarantee
WaterGroup will replace any part which fails within 84 months from date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception shall be when proof of purchase or installation is provided and then the warranty period shall be from the date thereof.

Life Time Warranty on Mineral Tanks and Brine Tanks
WaterGroup will provide a replacement mineral tank or brine tank to any original equipment purchaser in possession of a tank that fails provided that the water conditioner is at all times operated in accordance with specifications and not subject to freezing.

General Provisions
Damage to any part of this water conditioner or filter as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instruc- For Parts and Availability, please contact the Dealer or Wholesaler you purchased this product from. Purchased from

Canature WaterGroup

• Canada West : 655 Park Street, Regina SK S4N 5N1
• Canada East : 490 Pinebush Rd Unit 1, Cambridge ON N1T 0A5

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