165 Water Softener

Specifications

• Model: 165/665/765 Water Softener
• Manufacturer: Canature WaterGroup
• Country of Origin: Canada
• Address: 855 Park St., Unit 1 Regina, SK, S4N 6M1
• Toll-Free (Canada): 877-288-9888
• Toll-Free (USA): 877-288-9888

Product Usage Instructions

Installation

1. Ensure installation is done by a competent installer or
   plumbing professional following local codes.

2. Read the manual thoroughly before installation and follow all
   instructions carefully.

3. Apply NSF certified lubricant to all seals to avoid pinched
   O-rings during installation.

Operation

1. Be cautious when handling system components; do not drop, drag,
   or turn them upside down.

2. Do not use the system for water that is microbiologically
   unsafe without proper disinfection.

Maintenance

1. Perform maintenance procedures as outlined on page 24 regularly
   to ensure proper operation and warranty validity.

2. Save the instructions and keep track of the product’s serial
   number.

Frequently Asked Questions (FAQ)

Q: Can I install the water softener myself?

A: It is recommended to have the installation done by a
competent professional to ensure compliance with local plumbing
codes and proper setup.

Q: What should I do if I encounter issues with the system?

A: Refer to the troubleshooting guide in the manual for
assistance. If problems persist, contact customer service.

Q: How often should system maintenance be performed?

A: Regular maintenance procedures outlined in the manual,
particularly those on page 24, should be conducted periodically to
ensure optimal performance and warranty coverage.

Owner’s Manual

165/665/765
Water Softener Manual

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1. This manual contains important safety and operating instructions. Read all instructions and follow them when using this product. Failure to consider this information and follow these instructions, including those concerning maintenance, may result in property damage, injury and or death. Page 24 of this manual contains important maintenance procedures for the continued proper operation of your unit. These MUST be performed regularly for your warranty to remain valid.
2. We recommend installation only be completed by a competent installer or plumbing professional to insure this product is installed in accordance with local plumbing codes.
3. Read this manual in full and follow all instructions carefully before operation. 4. Avoid pinched O-rings during installation by applying NSF certified lubricant to all seals (provided with install kit). 5. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system. 6. Discard small parts remaining after the installation. 7. Failure to install the system correctly voids the warranty. 8. Handle all components of the system with care. Do not drop, drag or turn components upside down. 9. Save these instructions and keep track of your product’s serial number.
NOTICE: THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY, AND OR DEATH.

Canature WaterGroup Canada Inc.
855 Park St., Unit 1 Regina, SK, S4N 6M1 Toll Free: 877-288-9888

Canature WaterGroup U.S.A. Inc.
6353 Commerce Drive Whitestown, IN, 46075 Toll Free: 877-288-9888

Table of Contents

SAFETY

4

FIND AND RECORD VALVE TYPE & SERIAL NUMBERS 5

RECORDS & CONTACTS

5

KNOW THIS BEFORE STARTING YOUR INSTALLATION 6

HOW YOUR WATER SOFTENER WORKS

7

FEATURES & TERMINOLOGY

7

FLOW RATE INFORMATION

8

FEED WATER PARAMETERS

8

UNPACKING/INSPECTION

9

BEFORE INSTALLATION

11

PREPARATIONS

12

PLANNING YOUR INSTALLATION

15

INSTALLATION STEPS

17

UNDERSTAND THE SCREEN & KEYPAD CONFIGURATION 19

START-UP INSTRUCTIONS

20

PLUMBING SYSTEM CLEAN UP

23

SANITIZATION PROCEDURE

24

SYSTEM MAINTENANCE

24

SERVICING YOUR CONTROL VALVE

27

TROUBLESHOOTING GUIDE

30

COMMON SPARE PARTS

31

WARRANTY

32

SAFETY
Throughout this manual, certain conventions are used, including;

HAZARD SYMBOLS

For your own safety, please pay strict attention! Examples include: temperature, electrical, and water pressure, etc.

HAZARD SIGNALS DANGER

Indicates a hazardous situation that, if not avoided will result in death or serious injury, and/or property loss or damage.

WARNING

Indicates a hazardous situation that, if not avoided may result in death or serious injury, and/or property loss or damage.

CAUTION

Indicates a hazardous situation that, if not avoided, could result in a minor or moderate injury, and/or property loss or damage

NOTICE

Indicates important information, that if not followed may result in damage to equipment, or property loss.

WARRANTY EXCLUSIONS

Identify specific instructions that, if not followed, will void the warranty. The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law. By installing and/or using this product, you are accepting these limits on your legal rights.

NOTES
NOTE
MANDATORY SIGNS

Help you take full advantage of the system and are used to emphasize installation, operation, or maintenance information that is important but does not present a hazard.

Used to depict a specific behavior that MUST be followed to avoid the present hazard (problem).

Canature WaterGroup U.S.A. Inc. / Canature WaterGroup Canada Inc. (“Canature”) has disclosed all known risks associated with the product within this manual but cannot disclose risks that are beyond its knowledge.
Original instructions. All information, illustrations, and specifications in this manual are based on the latest information available at the time of the publication.
The right is reserved to make changes at any time without notice.

4

COPYRIGHT © 2022 Canature WaterGroupTM All rights reserved.

FIND AND RECORD VALVE TYPE & SERIAL NUMBERS
There are two labels located on your Unit: 1) Control valve label and 2) System number label. Find and record your product model number, serial number, and valve serial number in the Records & Contacts section as they will be important if you need to troubleshoot.

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Item # Model #

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Control Valve Serial #

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System Serial #

NOTE
For cabinet models, the model number and the system serial number are located under the salt lid.
RECORDS & CONTACTS

NOTE
Do NOT remove or destroy the serial number. It MUST be referenced on request for warranty repair or replacement.

Please have the information below filled out and available when calling in for parts or warranty:

YOUR DEALER:
Name: Address: Phone: Other:
YOUR SYSTEM:
Model number: Serial number: Valve Serial number: Date installed: Installed by: NOTES:

5

KNOW THIS BEFORE STARTING YOUR INSTALLATION

Read this manual thoroughly to become familiar with
the softener and its capabilities before installing or operating.
Failure to follow instructions could result in personal injury, property damage or death.
This manual will assist you in getting the most out of your new softener.
The installation of this softener MUST be in accordance
with all electrical and plumbing authorities, as well as all applicable local codes and ordinances.
Check with your local public works department for plumbing and sanitation codes.
In the event that the codes conflict with any content in this manual ­ the local codes should be followed.
Installation by a licensed plumber or certified water treatment professional is recommended.
This softener is designed to operate on pressures of
30 -125 psi.
If the water pressure is higher than 125 psi, use a pressure reducing valve ahead of this softener.
It is not uncommon for sediment, precipitated
iron, or hardness to be present in water supplies.
Precipitated minerals or sediment can cause damage to the seals and piston.
If precipitated minerals or sediment are present in your water supply this will be considered a harsh environment. The seals and piston would not be covered by warranty, stated or otherwise.
Do NOT use water that is microbiologically unsafe
without adequate disinfection before or after this system.
This softener is capable of operating at temperatures
between 4 °C ­ 43 °C or (40 °F -110 °F).
Do NOT expose softener to freezing temperatures or vacuum.
Discharge lines exposed to freezing temperatures should be positioned with a downward slope.
Do NOT expose softener to direct sunlight.
6

Do not use this softener on hot water supply lines. Avoid pinched O-rings during installation by applying the
silicone-based lubricant supplied. Part #92360.
It is recommended to inspect and service the control
valve on an annual basis.
Cleaning and or replacement of piston, seals, and or spacers may be necessary depending on the raw water quality.
Your installer can provide a maintenance kit for this purpose.
Rural applications should have a water analysis annually
prior to system checkup or repair.
Chlorine bleach and common iron control chemicals may
generate toxic fumes when mixed.
Always wear appropriate safety gear, such as safety
glasses.
NOTICE
The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law. By installing and/or using this product, you are accepting these limits on your legal rights. Canature is NOT responsible for losses, injury, or death resulting from a failure to observe these safety
precautions, or misuse or abuse of the equipment.
NOTE
Check with your local public works department for applicable local plumbing and sanitation codes. Follow local codes if they
differ from the standards used in this manual. Otherwise, carefully follow the instructions in this manual. Canature is not
liable for any non-compliance with local requirements

HOW YOUR WATER SOFTENER WORKS
Water softeners remove problem minerals (calcium and manganese) causing hardness, from your water by exchanging them with harmless sodium ions in a process called ion exchange. Unlike calcium and magnesium, sodium does not form scaling. Sodium also does not interfere with the cleaning action of soaps. Resin beads charged with sodium ions release the sodium and exchange them with the hardness ions. The resin beads and the softener must be regenerated as these ions are exchanged and are used up.
Regeneration is accomplished by rinsing the resin with a saturated brine solution that removes the calcium and magnesium from the resin bead while replenishing the sodium. This is why the softener requires a brine tank and salt. The water softener will provide soft water for several days before needing to be regenerated when sized correctly for your application. Your system measures the amount of water used to determine when regeneration is required.
This softener is equipped with an internal automatic bypass which will allow for untreated water to bypass the unit during a regeneration so the home will not be without water during this period. Regeneration time is factory set for 2:00 a.m. to minimize the chance of untreated water getting into your system during regeneration. Please try to avoid use of water during this time period or adjust the regeneration time to a suitable time period when water use is at its minimum. Use of water during the regeneration time will result in hard untreated water being used.

FEATURES & TERMINOLOGY
Date and Time
Gallons Remaining or Days Remaining
Hardness
This can be adjusted seasonally if necessary and only upon recommendation of your installer or dealer. Most often this is set at installation for worst case hardness by the installer.
Number of People
Living in the household as programmed during installation. The installer usually sets this for the worst case hardness.
Reserve Capacity
Calculated at seventy-five (75) gallons per person.

Manual Regen Delay
Generally used after servicing the valve so that it will regenerate at the standard preset regeneration time.
Manual Regeneration
To regenerate immediately, turn the center knob clockwise to BA. WA (Backwash) position.
Regen Time
Time of day that the softener is scheduled to regenerate.

7

FLOW RATE INFORMATION
At the stated service flow rates, the pressure drop through these devices will not exceed 15 psig. Peak flow rates are intended for intermittent use only (10 minutes or less) and are for residential applications only. Do not use peak flow rate for commercial applications or for a continuous rate when treated water supplies are geothermal heat pump, swimming pool, etc. For satisfactory operation, the pumping rate of the well system must equal or exceed indicated backwash flow rate.
FEED WATER PARAMETERS
Maximum Iron = 2.0 ppm ferrous (clear water iron) Maximum Hydrogen Sulfide = 0.0 ppm Maximum Manganese = 0.75 ppm ferrous (clear water) pH = 6.5 to 8.5 with no iron or manganese present pH = 6.5 to 7.5 with iron or manganese present See System Maintenance Section – Resin Cleaner
8

UNPACKING/INSPECTION

Be sure to check the entire unit for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit.

Small parts, needed to install the softener, are in a parts box. To avoid loss of the small parts, keep them in the parts box until you are ready to use

them.

What is included in the box?

1. Control Valve

1. Control Valve* 2. Pressure Tank 3. Parts Box 4. Brine Tank Assembly

Models 250, 300, EFT90 will get an Adaptor and the O-ring shown

5. Drain Hose & Clamp (Not included in some brands)

Note: Tanks come

6. Owners Manual

preloaded with media

*All units (075, 100, 150, 200, EFT20, EFT30, EFT40, EFT60) are pre assembled with control valve installed on the tank, no assembly required.

with the exception of some larger systems where the media will come in containers.

This is due to weight

restrictions. Media will

need to be loaded

3. Parts Box

on site. See steps to properly load media

92360 Grease Packet

60090010 2 X 3/4″

60010006 Bypass Tool

contained in this manual.
2. Pressure Tank

There are 7 Red clips. Please check to make sure you have all of them.

Elbow

Adapter)

60010052 Transformer
60010026 O Rings Attached

NOTE
Due to transportation and climatic conditions, all connections, including the valve to the tank, need to
be checked at time of installation and hand tightened, where necessary.

4. Brine Tank Assembly (Round Brine Tank Shown))

Brine Tank (Round or Square)

Brine Tank Tubing
Brine Well/ Safety Float

Grid Legs (3 for Round and 4 for Square)
Grid (Round or Square)

Brine Tank Lid

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NOTE
Canature is NOT responsible for damages in transit.
WARNING
RISK OF CHOKING Discard all leftover parts and packaging materials after
installation. Small parts could be a choking hazard.
9

UNPACKING / INSPECTION OF CABINET MODEL
1. Cabinet with Valve attached 2. Parts Box 3. Owners Manual

10

2. Parts Box

92360 Grease Packet

60090010 2 X 3/4″ Elbow Adapter)

60010006 Bypass Tool

60010052 Transformer
60010026 O Rings Attached

BEFORE INSTALLATION
Make sure you have a copy of your most recent water test results. If your water has not been tested previously, your professional installer can obtain a water sample bottle to be sent to one of our facilities for a free analysis. It is important that this product not be installed until you have this information. In all cases where metal pipe was originally used and is later interrupted by poly pipe, or the Noryl bypass valve, an approved ground clamp with physical separation and no less than #6 copper conductor must be used for continuity, to maintain proper metallic pipe bonding.

Fig. 1.

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WARNING
If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the bypass valve and/or poly pipe, an approved grounding strap
must be used between the two lines that have been cut in order to maintain continuity. The length of the grounding strap will depend upon the number of units being installed
and/or the amount of copper pipe being replaced with plastic pipe.

MECHANICAL

See Figure 1.

Do NOT use petroleum-based lubricants such as petroleum jelly, oils or hydrocarbon based lubricants. Use only 100% silicone lubricants (packet Part

92360 provided in parts kit). All plastic connections should be hand

tightened only. Thread tape may be used on connections that do not use an

O-ring seal.

Do NOT use pliers or pipe wrenches except when indicated by nut shape, e.g., pipe adapters. All plumbing must be completed according to local codes. Soldering connections should be done before connecting any plastic pieces to the pipe as excessive heat can damage them.

Softener resins will degrade in the presence of chlorine or chloramines above one (1) ppm. If you have anything in excess of this amount, you will experience reduced life of the resin. Carbon filtration will help to reduce chlorine/chloramine levels found in today’s municipal water supplies, prolonging the life of the resin and providing better tasting, odor free water.

TOOLS REQUIRED FOR INSTALLATION
Two adjustable wrenches. Additional tools may be required if modification to home plumbing is required. Plastic inlet and outlet fittings are included with the softener. To maintain full valve flow, use of ¾” or 1″ [1.9 cm or 2.54 cm] pipes to
and from the softener. You should maintain the same or larger pipe size as the water supply pipe to the softener inlet and outlet. Use copper, brass, or PEX pipes and fittings. Some codes may also allow PVC plastic pipe. 5/8″ [15.8 mm] Outside Diameter drain line is needed for the valve drain. Drain line tubing may be needed for the optional brine tank overflow fitting.

NOTE
Use of a competent installer or plumbing professional to ensure this product is installed in accordance with local plumbing codes is recommended. Canature is not liable for any
non-compliance with local requirements.

11

PREPARATIONS
MEDIA INSTALLATION (WHEN NECESSARY)
When larger units cannot be loaded due to weight restrictions, media will be shipped pre-measured in separate containers. Follow the steps below for proper media loading.

1. Temporarily plug the open end at the top of the riser (distribution) tube with tape.
Plug the Riser Tube

2. Ensure the bottom of the riser tube remains seated in the depression at the bottom of the tank. Fill tank one-quarter full with water to protect the distribution tube during gravel installation.
The riser (distributor) remains inside the tank seated in the depression at the bottom

MANDATORY
Wear a Dust Mask. Airborne particles could pose
potential health risks.

3. Fill the gravel support bed first. A large funnel makes filling the tank much easier. Order part #99003 separately for your own funnel. Slowly add the gravel. Depending on the type of system, add the resin, or media next.

Media

Support Bed
Gravel

12

NOTE
If severe loss in water pressure is observed when the softener unit is initially placed in service, the softener tank may have been laid on its side during transit. If this occurs, backwash the
softener to `reclassify’ the media.

PREPARATIONS (CONTINUED)
4. Apply the supplied lubricant (part #92360) to the internal O-ring at the bottom of the control valve. Apply lubricant to the larger O-ring on the bottom of the valve that seals with the tank threads.
Internal O-ring

Tank Seal O-ring

NOTICE
Do NOT use petroleum-based lubricants as they will cause swelling of the O-ring seals.

5. Remove the tape from the top of the riser tube. Carefully position the valve over the riser tube, inserting riser into the internal O-ring. Turn the valve clockwise into the threads of the tank until secure.
Unscrew Spill Cap D-Tube

NOTICE
Make sure the quick connect power cord is not yet connected to prevent the cord getting caught between
the threads of the tank and the valve.

13

PREPARATIONS (CONTINUED)
BRINE TANK ASSEMBLY
To assemble the brine tank, (some tanks may be square) follow these steps:
1.Attach the three brine grid legs to grid plate. The legs will snap on to the tabs of the salt plate making a “click” sound. For square brine tank there are four legs.) .

4.Take the brine tube and insert the nut and plastic sleeve as shown below.
Insert Sleeve

2.Insert the brine well assembly inside and below the grid plate.

5.Insert the tube in the float assembly elbow and hand-tighten the nut. In many cases the brine line already comes installed from the factory. Leave the other end of the brine line tube inside the brine tank.

3.Place the brine grid with the brine well inside the brine tank such that the nut fitting faces the hole on the brine tank. Then press the grid evenly inside the brine tank until the brine grid legs and the brine well, as an assembly, touch the bottom of the brine tank.

6. For installation of brine tank at the installation site, pull the other end of the brine tube from the hole on the brine tank. The completed assembly is below.

The hole in the brine tank should line up with the brine line as shown

IMPORTANT: IN ROUND BRINE TANK, IT IS IMPORTANT TO ALIGN
14THE HANDLE TO THE BRINE WELL AS SHOWN.

PLANNING YOUR INSTALLATION

WATER SOFTENER INSTALLATION LAYOUT
Select the location for your softener tank with care. Various conditions that contribute to proper location include:
1. All installation procedures must conform to local or regional plumbing codes. Canature is not liable for any non-compliance with local requirements
2. Outside taps used to water lawns and gardens should be isolated from the water line required to supply untreated water to the inlet of the water softener ­ a separate (new) line may be needed.
3. Where required by local plumbing codes, a check valve may need to be installed. Canature is not liable for any non-compliance with local requirements
4. Locate softener as close as possible to the water supply source. 5. Locate softener as close as possible to a floor or laundry tub drain and a 120 volt AC electrical outlet. 6. Softeners should be located before the water heater on the supply line. If closer than three (3) metres [10 feet], install
a check valve in accordance with local plumbing codes. 7. Do NOT install a softener in a location where freezing temperatures occur. Freezing may cause permanent damage to
this type of equipment and will void the factory warranty. Freezing could also result in flooding and / or property loss and damage. 8. Allow sufficient space around the unit for easy servicing. 9. Keep the softener out of direct sunlight.

Cold (Raw water)

Cold (Filtered water)

Cold (Raw water)

To Outside Faucet

In Out In

Out In

Cold (Soft Water)

Filter

Hot (Soft Water) Out

Water Heater Water Softener

*Check Valve

*NOTE
Check local plumbing codes requirements for use of check valve(s), back-flow prevention,
or vacuum breakers. Canature is not liable for any non-compliance with local requirements.

15

PLANNING YOUR INSTALLATION (CONTINUED)

WATER SOFTENER INSTALLATION

AC 120V/10A Current Protect Socket

Water Pipe Inlet
Brine Elbow Assembly

Brine Tank 3/8″ Brine Tube
Brine Valve Connector Detail

Water Pipe Outlet
Drain Elbow Assembly
Pressure Tank

Optional Overflow Assembly

5/8″ Overflow Line (Only
required if overflow assembly is installed.)

Optional Pipes Fixed Structure

5/8″ Drain Line

Floor Drain

Laundry Drain

Cabinet Softener

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INSTALLATION STEPS

TO BEGIN YOUR INSTALLATION:
1. Make sure the bypass is attached securely to the control valve. 2. Apply thread tape to threaded connections elbow plumbing adaptors 3. Apply the supplied lubricant (#92360) to the O-rings of the fittings. 4. Connect the supplied elbow plumbing adaptors to the bypass with red clips. 5. Connect the inlet and outlet of the water softener to the plumbing of the house.

NOTICE

NOTICE

Any solder joints near the valve must be done before connecting any piping to the valve. Failure to do this could cause damage to the valve.

Do NOT use pipe thread compound as it may attack the material in the valve body.

NOTICE
Failure to leave enough distance could cause damage to the valve. Always leave at least 6″ [152 mm] between the valve and joints when soldering pipes that are connected to the valve.

6. For the drain line connection; attach a 1/2″ [12.7 mm] Inside Diameter (ID), 5/8″ [15.875 mm] Outside Diameter (OD) drain hose to the drain line fitting. a. Run the drain line to a floor or laundry drain.
b. Complete any necessary plumbing to maintain a proper air gap.

Air Gap Drain

NOTE
The waste connections or drain outlet shall be designed and constructed to provide for connection to the sanitary waste system through an air-gap of 2 pipe
diameters or 1″ [25.4 mm] whichever is larger.

CAUTION
Never insert drain line directly into a drain, sewer line, or trap. Always allow an air-gap between the drain line and the wastewater to prevent the possibility of sewage being back-siphoned into the softener.

3/4″ Elbow Adapters
Bypass Drain Line Brine Line
Inlet

Outlet

Please note the the use of inlet and outlet arrows on the valve to indicate the required water flow direction.
17

INSTALLATION STEPS (CONTINUED)
7. Attach the brine line from brine tank to brine line fitting on control valve. See Fig. 2.
8. Using the included Allen key, place the unit in the bypass position. a. Slowly turn the main water supply ON. b. At the nearest cold treated water tap, remove the tap screen, OPEN the tap and let water run a few minutes or until the system is free of any air or foreign material resulting from the plumbing work.

MANUAL WATER BYPASS
In case of an emergency, or to perform softener maintenance, you can
isolate your water softener from the water supply using the bypass valve located at the back of the control.
In normal operation the bypass is OPEN with the ON/OFF knobs in line with the INLET and OUTLET pipes, i.e., the black marks in the vertical position. See SERVICE below.
To isolate the softener, simply rotate the knobs as indicated to the CLOSE position until they lock. You can continue to use your water related fixtures as the water supply is bypassing the softener. However, the water you use will be untreated.
To resume treated service, OPEN the bypass valve by rotating the knobs back to the SERVICE position.
SERVICE

Fig. 2.
NOTE
If the tap has a screen, it should be removed to allow debris to flush out of the plumbing.
BYPASS

CLOSE CLOSE CLOSE

OPEN

OPEN

OPEN

OPEN

OPEN

OPEN

INLET OUTLET

INLET OUTLET

NOTE
Please make sure bypass knobs are completely open otherwise the untreated water may enter through the valve.
189. Make sure there are no leaks in the plumbing system before proceeding. Shut the water tap OFF when the water runs clean.

UNDERSTAND THE SCREEN & KEYPAD CONFIGURATION
The control valve is controlled with simple, user-friendly electronics, displayed on an LCD screen.
CONNECT THE TRANSFORMER
Connect the transformer to the unit by plugging the 12 volt transformer into a 120 VAC 60 Hz outlet.

MANDATORY
Do NOT use an outlet that is controlled by a light switch.

When the power is connected, the screen will show the following information in sequence:

1. Time.

2. Remaining U.S. Gallons.

Familiarize with Button Configuration:

Key Pad Configuration:
SETTINGS – This function is to enter the basic set up information required at the time of installation.
SELECT – This function is to accept the values if changed and advance to the next page in the menu.
UP/DOWN – These buttons are used to increase or decrease the value of the settings while in the programming mode.

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19

START-UP INSTRUCTIONS
Now that your water softener is plumbed into position it is time to start up and program the unit.
STEP 1. ADD WATER TO BRINE TANK
1. Open the brine tank/cabinet salt lid and fill with water until there is approximately 1″ [25.4 mm] of water above the grid plate.
2. If there is no grid plate, fill the tank with 3″ [75 mm] of water.
Do NOT add salt to the brine tank at this time.
STEP 2. PURGE AIR FROM THE UNIT
1. Manually index the valve with the control knob to BA.WA.

BA.WA.

SERV.

SERVICE

BACK WASH

2. Open the bypass inlet very slowly until there is a steady stream of water at the drain. Opening the bypass inlet too quickly could result in resin being expelled from the unit and into the plumbing lines. With the valve in the backwash position the unit will purge air from the system, sending it to the drain. This may take longer than the programmed backwash cycle time, so unplug the power so that the valve will remain in the backwash position.
3. With the bypass inlet now fully open, let the system run until all the air is purged and there is a steady stream of water at the drain.
4. Reconnect the power, Manually turn the center knob clockwise until you reach the REFILL position. Allow the unit to refill…more than once. Alternatively, you can add the required amount of water manually following the same procedure outlined in Step 1. press SELECT to advance to the refill position and allow the unit to refill to 1″ [25.4 mm] above the grid board or 3″ [76.2 mm] of water in cabinet models ­ this may require manually advancing the unit through its cycles more than once. Alternatively, you can manually turn knob to REFILL to add the required amount of water as described in step

1. 4. Allow the unit to return to the SERVICE position.
   5. Slowly open the bypass OUTLET knob until fully open.
   MANDATORY

20

Be sure to open the bypass inlet very slowly. Do NOT FULLY open the bypass inlet until there is a steady stream of water at the drain as this will result in media being expelled from the unit

START-UP INSTRUCTIONS (CONTINUED)
STEP 3. PROGRAM HOUSEHOLD SETTINGS
This unit is factory set for the correct size. You are required to program the date, the time of day, the number of people living in the home and the correct hardness setting. Please review Compensated Hardness Calculation before entering the hardness number from your water analysis.
Compensated Hardness Calculation:
ppm Iron x 4 = grains of hardness ppm Manganese x 8 = grains of hardness
These numbers can be found on your water analysis report, and the equivalent grains of hardness should be added to your total hardness number. The new sum of these numbers is the hardness to be entered during the programming.
Example
Our water analysis states that our hardness is 15 gpg. To this we add; Iron = 0.5 ppm x 4= 2.0 gpg Manganese = 0.3 x 8= 2.4 gpg which we round-up (always) to 3.0 gpg We use the following hardness equation to derive our total hardness number. Hardness = 15 gpg + 2.0 (now called compensated iron) + 3.0 (compensated manganese) = 20 gpg. Enter 20 for total hardness when programming.

1. Set Time of Day

Press SETTINGS key to advance to TIME OF DAY. TIME OF DAY will flash.

Press the Up or Down keys

to adjust the TIME OF DAY . Press & hold the Up or Down

key

to quickly advance the hour & minutes. When desired time is displayed press

SELECT

TIME 05:22 PM

6(77,1*6

83

6(/(&7 ‘2:1

2. Set Hardness

To advance to the HARDNESS setting press SELECT HARDNESS will flash.

Press the Up or Down keys

to adjust the HARDNESS (Min 1/Max 199). When desired

hardness is displayed press SELECT

HARDNESS 025 GPG

6(77,1*6

83

6(/(&7 ‘2:1

21

START-UP INSTRUCTIONS (CONTINUED)
STEP 3. PROGRAM HOUSEHOLD SETTINGS (continued)
3. Set # of People
To advance to the PEOPLE setting (Min 1/Max 9) press SELECT PEOPLE will flash. When desired number of people is displayed press SELECT to complete programming.

PEOPLE 02

6(77,1*6

83

6(/(&7 ‘2:1

STEP 5. ADD SALT TO BRINE CABINET
Put 80 to 100 lbs [40 kg] of water softener salt into the brine tank. The unit will automatically fill the water to the correct level when it regenerates.

Congratulations!

Start-Up Instructions are

Salt

now complete ­ the unit

Water

is operational.

22

PLUMBING SYSTEM CLEAN UP
The following procedures are guidelines only but have proven successful in most instances. Under no circumstances should any procedure outlined below be followed if contrary to any other household appliances manufacturer’s instruction(s). Should there be any questions concerning the advisability of performing a procedure, it is strongly recommended that the dealer be consulted prior to performing the procedure. Canature is not liable for any damages that result of failing to follow the household appliance manufacturer’s instructions and/or any issues that arise from following those instructions.
WATER HEATER
If the water heater has been exposed to both iron and hardness for a long period of time, replacement of the heater tank maybe the only practical solution to prevent continued staining originating from this source. After completing the installation of the softener, clean the water heater by following these instructions; 1. Turn the energy supply to the water heater OFF and shut the heater inlet water valve OFF. 2. Drain hot water tank completely. OPEN the Inlet Water Valve allowing the heater tank to be refilled with iron free water.
Continue flushing until clear water runs to the drain. 3. If, after 30 minutes flushing, the water does NOT clear, terminate flushing operation. 4. REFILL hot water heater with water and pour approximately .5 gal or [ .19 Litres] of household bleach into the top of the
heater tank. Allow bleach solution to stand in tank for thirty (30) minutes. Flush tank. 5. Turn the energy supply back ON.
DISHWASHER
Dishwashers may have scale buildup due to prolonged exposure to hard water effecting the factory rated performance. Consult the owner’s handbook and follow the manufacturer’s instructions.
TOILET FLUSH TANKS
To clean up toilet flush tanks: 1. Pour 4 to 6 fluid ounces [120-175 millilitres] of resin mineral cleaner, Pro-Rust Out or any other suitable cleaner that contains
a mild acid, such as CLR, into flush tanks and bowls, and let stand for one (1) hour. 2. When installation is completed, flush toilets several times with conditioned water. 3. If stains or deposits return, check that the lines are connected to treated water.
23

SANITIZATION PROCEDURE
Care is taken at the factory to keep your water conditioner clean and sanitary. Materials used to make the conditioner will not infect or contaminate your water supply, and will not cause bacteria to form or grow. However, during shipping, storage, installing, and operating, bacteria could get into the conditioner. For this reason, sanitizing is suggested when completing installation.
TO SANITIZE:
1. Be sure to complete all installation steps, including programming before sanitizing. 2. For effective and complete sanitization, Sani-System Liquid Sanitizer Concentrate is recommended. Pour one packet into the
brine well located in the cabinet or brine tank. Alternatively use 3/4 fl oz [22 ml] of common household bleach. 3. Start an immediate regeneration. 4. The solution in the brine well is drawn into and through the water conditioner to sanitize itself. This sanitizing regeneration
takes two (2) hours. Then, treated water is available for your use. Sanitizing is recommended by the Water Quality Association for disinfecting. Quarterly sanitizing is suggested for low-quality water supplies.
Sani-System Liquid Sanitizer Concentrate
Item #50033 One (1) packet ­ conditioner sanitizer. 2.5 fl oz [7.4 ml] SYSTEM MAINTENANCE
Maintenance of your new water softener requires very little time or effort but is essential. Regular maintenance will ensure many years of efficient and trouble-free operation. Check with your local dealer about setting up a regular maintenance plan.Failure to follow maintenance instructions and schedule will result in the unit failing to operate properly and void your warranty.
CARE OF YOUR SOFTENER
To retain the attractive appearance of your new water softener, occasionally clean it with a mild soap solution. Do NOT use abrasive cleaners, ammonia, or solvents.
SERVICE SCHEDULE
The seals and spacers along with the piston assembly should be inspected/cleaned or replaced annually or as required depending on the inlet water quality and water usage. See Inspection and Replacement of Piston Assembly and Seal and Spacer Kit.
The injectors should be cleaned/inspected or replaced annually or as required depending on the water quality and use. See Clean Injector Assembly.
Your inlet water quality and water consumption will determine how often the media should be replenished or replaced. Check with your water treatment expert for the media bed change frequency.
Maintenance materials ­ Please see Common Spare Parts.
24

SYSTEM MAINTENANCE (CONTINUED)
ADDING SALT TO THE BRINE TANK / CABINET
Use only clean salt labeled for water softener use, such as crystal, pellet, nugget, or button. The use of natural rock salt is discouraged because it contains insoluble silt and sand which buildup in the brine tank and cause problems with the system’s operation. Put 40 kg [80 to 100 lbs] of water softener salt into the brine tank. Add the salt directly to the tank, filling it no higher than the top of the brine well. Do NOT overfill the salt tank as the additional weight of salt
adds to the potential for salt bridging due to compaction. Check the salt level regularly. Remove the lid from the cabinet or brine tank. Ensure that the salt level is above the brine water level.

NOTE

The salt level should always be

Salt

above the water level.

Water

SALT BRIDGING
Humidity or poor-quality salt may create a cavity between the water and the salt. This action, known as `bridging’, prevents the brine solution from being made, and prevents your water from being conditioned.
If you suspect salt bridging because of a lack of soft water or salt is NOT being consumed, use a rubber mallet to pound on the outside of the plastic brine tank or pour some warm water around the inside edges of the salt tank to break up the bridging. Allow four (4) hours to produce a brine solution, then manually regenerate the softener. This should always be followed by allowing the unit to use up any remaining salt and then thoroughly cleaning out the brine tank.

CLEANING OF YOUR BRINE OR SALT TANK
Salt tanks will build up sludge (undissolved salt) in the bottom that increases over time. Every 2 ­ 3 years the salt tank(s) should be cleaned out and restarted using the original start-up instructions.

CAUTION
Liquid brine will irritate eyes, skin, and open wounds. Gently wash the exposed area with fresh water. Keep
children away from your water softener.

NOTICE
Incorrect start-up, water above the salt level ­ not enough salt in tank ­ will affect the unit’s capacity and result in hardness slippage. Should either of these situations happen, or the unit fails to regenerate for any other reason, correct the problem first, then regenerate the unit manually. Regenerate two times in a row to restore the reserve capacity and bring the
media bed back up to specification.
25

SYSTEM MAINTENANCE (CONTINUED)
AUTOMATIC RESIN CLEANER SOLUTION EASY FEEDER INSTALLATION
Optional ResCare Easy Feeders are devices that attach to your brine tank and automatically dispense the ResCare cleaner into the brine solution where it cleans the resin during the regeneration cycle. The Easy Feeder hooks onto the inside of your brine tank and feeds the cleaning solution into your brine well. You MUST maintain the level of cleaner in the Easy Feeder for proper operation. A ResCare Easy Feeder is essential if your raw water contains measurable amounts of Iron.
RESCARE® EASY FEEDER INSTALLATION INSTRUCTIONS ROUND BRINE TANK

Res-up feeder 5/8″ hole in brine well cap
1/4″ Holes

1. Measure 2 inches from the top of the tank beside the oblong molding.

2. Mark the location of the holder and drill.

3. Install the holder.

4. Hang the ResCare bottle on 5. Take off the small hole cover on 6. Take off the cover of the ResCare bottle. Insert the wick,

the hanger.

the Brine Well lid.

making sure it touches the bottom of the bottle. Insert the

other end of the tube completely into the hole in the brine

RESCARE® EASY FEEDER INSTALLATION

well cap. Automatic feeding will start in a few hours.

INSTRUCTIONS SQUARE BRINE TANK

261. Install the grid and brine well inside the square tank.

2. Measure 2 inches from the top 3. Mark the location of the holder 4. IInstall the holder and the

of the tank beside the oblong

and drill.

ResCare bottle.

molding.

RESCARE® EASY FEEDER INSTALLATION INSTRUCTIONS SQUARE BRINE TANK – CONTINUED

5. Take off the small hole cover on 6. Take off the cover of the ResCare bottle.

the brine well lid.

Insert the wick, making sure it touches the

bottom of the bottle. Insert the other end of

the tube completely into the hole in the brine

well cap. Automatic feeding will start in a few

hours.

RESIN CLEANER

An approved resin cleaner MUST be used on a monthly basis if your water supply contains iron. The amount of resin cleaner and frequency of use is determined by the quantity of iron in your water. Consult your dealer and follow the directions on the resin cleaner package.

Item # 45127 45128

Description Rust Out – 5 lb. Bottle Rust Out – 50 lb Pail (USA only)

Item # 55030005 55030006 55030007

Description Easy Feeder – 0.5 oz/day Feeder Easy Feeder – 1.0 oz/day Feeder Easy Feeder Starter Kit ½ oz with 64 oz ResCare

Item # 45147 80030022

Description ResCare – 1 gal. (128 oz) Bottle ResCare – 64 oz Bottle (Easy Feeder Refill)

SERVICING YOUR CONTROL VALVE
BEFORE SERVICING, YOU WILL NEED TO:
1. Shut the water supply to the softener OFF, put the softener into the BYPASS position. 2. Relieve water pressure in the softener by stepping the control into the backwash momentarily. 3. Return the control to the SERVICE position. 4. Unplug the electrical cord. 5. Disconnect the drain line connection. Always follow these steps prior to servicing the valve.

CAUTION
RISK OF FLOOD Disassembly while under pressure can
result in flooding.

WARNING
RISK OF SHOCK Unplug the unit before removing the cover or
accessing any internal control parts.

27

SERVICING YOUR CONTROL VALVE (CONTINUED)

POWERHEAD REMOVAL
Piston Screw Washer

2 X Screws from Powerhead

Powerhead Assembly

Valve Body Assembly

To remove the powerhead: 1. Remove the piston screw and washer from
the piston rod.

2. Remove the two screws from the powerhead as shown 3. Remove powerhead from body

INSPECTION & REPLACEMENT OF PISTON ASSEMBLY AND SEAL & SPACER KIT

Remove 2 X Screws

Plate

Piston Assembly

Seal and Spacer

Brine Valve Assembly

1.Follow steps 1 to 3 of Powerhead Removal above.
2.Remove four (4) screws from the plate on the valve body.
NOTICE

3.Remove the plate from the valve body and pull the piston assembly from the valve. The brine valve assembly can also be removed in this stage.
4.If only lubricating, remove the piston assembly, grease it with silicone lubricant (Part #92360) and put back in.

5.Replace seal and spacer set as shown. Place spacer in then a seal and repeat until finishing with a seal. Important, use the specialized end spacer and note it’s placement.
6.Lubricate the piston assembly with silicone lubricant (Part #92360) and then replace the Piston Assembly.

Do NOT use petroleum-based grease products during
replacement and assembly.
28

SERVICING YOUR CONTROL VALVE (CONTINUED)

CLEAN INJECTOR ASSEMBLY

Sediment, salt, and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from happening. The injector assembly is located on the right side of the control valve when facing your softener.

The assembly is easy to clean, start by:

1. Shut the water supply to your softener OFF.

2. Reduce the pressure by opening a cold-treated tap.

3. Using a screwdriver, remove the two (2 screws holding the injector cover to the control valve body.

4. Carefully, remove the cover, and disassemble as shown below.

5. The injector nozzle is removed from the valve body by carefully turning it out with a screwdriver.

6. Remove the injector throat the same way. 7. Carefully flush all parts including the screen.

Injectors

8. Use a mild acid such as vinegar or Pro Rust Out to clean the small holes in the nozzle and throat.

9. Reassemble by reversing the procedure.

2. Injectors
   Injector Screen

Injector Screen
PLEASE NOTE: Make sure the two prominences on the injector are aligned to the grooves on the valve body.
Remove the two (2) screws of the injector cap. Pull the Injector Cap out. Remove the Injector Assembly, O-ring, and
screen. Clean the injectors and replace the cap. Be sure to replace the O-rings when reassembling
and lubricate with approved 100% silicone-based lubricant. Order Part #92360. During final assembly be sure the injector is seated correctly as shown in figure above.

29

TROUBLESHOOTING GUIDE
NOTE
Before attempting any troubleshooting, be sure to test the water. The tests should include; 1. Raw water 2. Hot treated water 3. Cold treated water.

PROBLEM
DELIVERS UNTREATED WATER
The bypass is closed, sending raw water past the unit. Bypass loop in the home’s plumbing.
No salt or low salt level.
Not programmed correctly for the current application.
EXCESSIVE WATER IN THE SALT TANK Refer to maintenance section. NOT GENERATING AUTOMATICALLY, NOT METERING FLOW Check diagnostics for last regeneration.
NOT USING SALT Injectors or injector screen plugged. Refer to maintenance section. NOT REGENERATING AUTOMATICALLY CAUSING ALARMS Caused by a power outage or brownout during regeneration. UNIT REGENERATES BUT DOES NOT USE SALT Drain line flow control is plugged. USING MORE SALT THAN EXPECTED Is the unit set properly for salt efficiency, is the programming correct for hardness and number of people? ALARMS AFTER REGENERATION Caused by a power outage or brownout during regeneration. Corroded or damaged rear circuit. DISCOLORED WATER Check with your local water authority to see if there if there has seen water main activity in your area. Iron bleed through. If there are small amounts of iron in your raw water supply it will eventually build up in the resin and cause bleed through.

Return the bypass valve to the open position to service the home. See Manual Bypass. Close outlet valve only on softener bypass, open nearest softened water line. If no water flows, then there is not a bypass in the plumbing. If there is water flow, then there is a hidden bypass in the plumbing and you need to call the installer. Fill salt above the water line in the salt tank. Low salt will affect the softener’s capacity. See adding salt to the brine tank. Verify programming is set correctly for the current application. Verify programming is set to correct the hardness level and the number of people living in the home. See Start-Up & Programming.
Clean the injectors and the salt tank.
Open nearest softened water outlet and check if gallons are counting down on meter. If not metering, contact your authorized installer.
Clean and or replace injectors and screens. See salt bridged in the salt tank.
Unplug power for 30 seconds then reconnect. If the alarm continues contact your authorized installer.
Clean or replace injectors. Clean drain line flow control to ensure there are NO kinks or restrictions in the drain line.
Check programming. Is the unit set properly for salt efficiency, is the programming correct for hardness and number of people?
Unplug power for thirty seconds then reconnect. If the alarm continues, contact your authorized installer. Contact authorized installer and replace circuit.
If there has been, manually regenerate the unit a couple of times in a row to clear the color. If there hasn’t been and main activity, contact your authorized installer. See settings to compensate for iron in the water. If required add-on an automatic resin feeder. Contact your authorized installer or local plumbing store to purchase an approved resin cleaner.

30

TROUBLESHOOTING GUIDE (CONTINUED)

PROBLEM
EXCESSIVE PRESSURE LOSS
Peak or continuous service flow rate may be exceeding capacity causing the unit to be restrictive due to size.

1. Check unit specifications to ensure proper sizing for the application.
.2. Degradation of resin due to chlorine or chloramine. Replace the resin bed.

COMMON SPARE PARTS

Part Number
60090003 60090006 60090010 60010025 60010069 60010006 60010052 92360 50033 99003 80050083

Description
QC Valve connector one (1) inch straight with O-ring QC Valve connector three- quarters (3/4) inch straight with O-ring QC Valve connector three-quarters (3/4) inch elbow with O-ring Locking clip large Locking clip small Bypass tool Transformer 12 volt 100% silicone-based lubricant Sani-System liquid concentrate ­ 1 packet Media Funnel HACH Water Hardness Test Strips 50 per bottle

31

WARRANTY
EconoFlo 165/665/765 Residential Water Softener
NOTICE: THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND/OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY AND/OR DEATH.
Products manufactured and assembled by Canature WaterGroupTM are warranted to do the work for which they are intended where properly installed, operated and maintained. Canature WaterGroupTM warrants each new residential water softener to be free from defects in materials and workmanship subject to the qualifications or exclusions below. Residential Systems are defined by pressure tank size and / or the amount of resin or filter media contained in the tank. Residential systems use up to 13″ [330 mm] diameter tanks and can contain up to 3.0 cubic feet [28.3 L] of resin or filter media.
Warranty on Control Valve and Parts: Canature WaterGroupTM will replace or repair any part (except for Wear and Tear Items ­ Media, Piston, Seals and Brine Valve) which fails within five (5) years from date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception from the date of manufacture shall be proof of purchase or installation is provided and then the warranty period shall be from the date thereof. Warranty on Mineral Tanks and Brine Tanks: Canature WaterGroupTM will provide a replacement mineral tank or brine tank to any original equipment purchaser in possession of a tank that fails within ten (10) years from the date of manufature, provided the failure is due to a defect in material or workmanship and that the water softener or filter is at all times operated in accordance with specifications provided in the Owner’s Manual and not subject to freezing or vacuum. The only exception from the date of manufacture shall be proof of purchase or installation is provided and then the warranty period shall be from the date thereof.
Exclusions: Damage to any part of this water softener or filter as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our printed instructions, damage to ion exchange resin and seals caused by chlorine / chloramines in the water supply, damage to internal pistons and seals caused by wear and tear from iron, manganese, sediment and or silt, or damage caused by any force of nature is not covered in this warranty. At our sole discretion, we will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. Canature WaterGroupTM assumes no responsibility for consequential damage, labor or expense incurred as a result of a defect or failure. Media and Resin coverage is limited to the warranty provided by the original manufacturer. As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. Water characteristics can also change if the appliance is moved to a new location. For these reasons, we assume no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation for us. Further, we assume no liability and extend no warranties, express or implied, for the use of this product with a non- potable water source or a water source which does not meet the conditions for use as described in the Owners Guide. CANATURE WATERGROUP’STM OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE WATER SOFTENING SYSTEM AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL OR OTHER DAMAGES. Return of Goods: An authorization number must be obtained before returning any merchandise. NOTE: All material returned to Canature Watergroup must be returned freight prepaid. Upon inspection, if our warranty department determines the goods to be defective under the terms of this warranty, the warranty shall be limited to the defective parts to be repaired, replaced, or credited at Canature WaterGroup’s discretion. You pay only freight to return defective parts to our factory and local dealer charges, including but not limited to labor charges, travel and transportation expenses, and handling fees.
Some State & Provincial jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly, some State & Provincial jurisdictions do not allow exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. Consult your authorized Dealer for warranty and service information.
Toll Free: 1-877-288-9888 www.canaturewg.com
80155486 REV 6 2023-12-19

References

• Canature WaterGroup

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