Phomemo T310-BT Thermal Transfer Desktop Label Printer User Guide

**Phomemo T310-BT Thermal Transfer Desktop Label Printer User Guide

**

Product Description

Troubleshooting

The following table contains common issues and solutions for users. If you have followed our recommended solutions to troubleshoot your problem but the problem persisted, please contact the technical support department of your retailer toobtainfurther help.

Problem
Printing aborted, indicator light is flashing red

Possible factor

• After replacing the paper with a  different size, the printer is not detecting the current paper size
  

Solution

Carry out the paper calibration operationas follows

1.Cancel the current printer job on your computer or mobile phone. 2.Turn off the printer and restart, in the printers and by state (blue light),press and hold the paper feed button for about 3 seconds until the purple light appears, Release the paper feed button, and the printer automatically paper correction. 3.Observe the paper outlet, the followings tradeshows that the paper calibration is successful: – Gap paper: the paper stays in the gap position. – Continuous paper: the paper stops after a period of walking. – Black mark paper: paper stays at the black marketer line position

Printing aborted, indicator light is flashing re

The paper needs to be replaced as follows:
1. Cancel the current printer jobon  your computer or mobile phone. 2. Replace the new paper roll. 3. Turn off the printer and restart it. Press the paper feed button once to have the printer printout one sheet of paper.
If you are installing a newspaper roll with different size, you need to perform a paper calibration operation after installation..

Ribbon exhaustion (a silver page on the ribbon indicates that the ribbon is exhausted).

Please replace the ribbon as follows:
1. Cancel the current printer jobon your computer or mobile phone.
2. Replace the ribbon with a new one.
3 Turn off the printer and restart it.
.

Paper type/size/gap settings do not match actual paper

Printing PDF/images directly: Please check and set the correct paper type, size, gapor blackmark height value on the driver (continuous paper does not need to be set). Printing with editing software: Please check an set the correct paper type, size, gap or blackmark height value on the editing software(continuous paper does not need tobeset).
When using black mark paper or continuous paper, be sure to check that the paper types correspond.

Printing aborted, indicator light is flashing red.

Gap sensor is stuck with a label.

Cancel the current printer job on your computer or mobile phone, check if there is a label stuck on the gap sensor, and remove any labels that are stuck on it, turn off the printer and restart it.

Ribbon follows paper when printing

Printer is currently in thermal mode and the ribbon recycling function is disabled.

If using thermal transfer mode:

1. Restart the printer, the ribbon will tighten automatically. (If there is any remaining untightened ribbon, please turn off the printer again and restart it.)
2.In the driver -> Options, set the print method to ”
Thermal Transfer”.
If it is a mobile phone Bluetooth connection, just perform step 1. If using thermal mode:
1. Remove the ribbon and restart the printer.
2.In Driver->Options, set the print modeto” Thermal”.
If the mobile phone is connected by Bluetooth, perform step 1.

Blank or incomplete printouts

Print head not covered tightly.

Press the “ Push ”button and the printer automatically lifts the print head, presses down on both sides of the catch and re-covers it until makes two “clicks”

Print head is jammed by a foreign object

Clean the print head as follows :Open the top cover of the printer, press the “push” button, and use a cotton swab or non-woven cloth so a kedin alcohol to wipe the print head

Blank or incomplete printouts

Paper not printed face up.

*Reinstall the paper roll, making sure theprint  sideisfacing u

Power adapter power mismatch.

Please use the official power adapter, or apoweradapter with an output power of 24v=2.5A

Printed content has irregular white streaks or white dots

Dust on the print head or adhesive on the ribbon

• Clean the print head as follow s:Open the top cover of the printer, press the “push” button, and usea cotton swab or non-woven cloth soakedinalcohol towipe the print head

**During printing, the second printout appears blank

**

Paper jam slot is too tight, the paper is squeezed unevenly, and the printer fails to recognise the paper correctly

Open the printer and press the “push” buttontoadjust the distance of the paper slot to makesuret he paper is flat. A small gap can be left between thepaperandthe paper slot.

Printed output appears to have a light color tone

Print speed is too high and the print concentration is too low to have a light color tone.

Please set the appropriate print, print concentration(adjust to high) and print speed (adjust to low) on the driver.
Recommended concentration 8.

After connecting the printer to the computer, it will automatically print continuously

If there are any pending print jobs on the computer, the printer will automatically resume and continue executing those print tasks upon connection

Please check and cancel any print jobs on the computer.

After clicking “Print”, the printer does

Printer is not connected to the computer in USB connection mode.(USB cable is loose)

• Please check “Control Panel – Devices and Printers” to see if thereisa“T310printer”printer icon, re plug the USB cable until the icon appears, and the icon light sup.

Printer is occupied by other devices connected in Bluetooth connection
Check if Bluetooth is disconnected and reconnect Bluetooth.

The print job has been paused  on the computer.

Please check and releasethe“paused”print job on your computer.

PC connects to Bluetooth, can’t find the printer

Bluetooth function of the printer does not work.

• Please follow the steps belowtoeliminate:
  1.double-click the “paper feed” button, the printer automatically prints these lf test page, check whether there is Bluetooth address information on the self-test page, no means that the Bluetooth function is not in effect. 2.turn off the printer, open  the cover athe bottom of the printer, re-plug he Bluetooth electronic board。

Please contact customer service to obtain the instructional video, or scan the QR code to view it.

Does not support the computer system Bluetooth direct connection, need to be connected through the software “labe life“

• Download and install the “Labe life”, and connect to the Bluets connection portal on the “Labe life ”editing interface.

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