WaterGroup 465 BIF Water Filter Owner’s Manual

WaterGroup 465 BIF Water Filter

Product Information

Specifications

• Model: 465 BIF/565 BAF
• Certification: IAPMO R & T Certified Against NSF/ANSI 42

Product Usage Instructions

Safety
Throughout this manual, certain conventions are used, including:

• HAZARD SYMBOLS: For your own safety, please pay strict attention to symbols indicating temperature, electrical, and water pressure hazards, etc.
• HAZARD SIGNALS:
  • DANGER: Indicates a hazardous situation that, if not avoided, will result in death or serious injury, and/or property loss or damage.
  • WARNING: Indicates a hazardous situation that, if not avoided, may result in death or serious injury, and/or property loss or damage.
  • CAUTION: Indicates a hazardous situation that, if not avoided, could result in a minor or moderate injury, and/or property loss or damage.
  • NOTICE: Indicates important information that, if not followed, may result in damage to equipment or property loss.

Finding and Recording Valve Type & Serial Numbers
Before starting the installation, locate and record the valve type and serial numbers. These numbers are important for future reference and warranty claims.

Records & Contacts
Keep a record of your product’s serial number and contact information for Canature WaterGroup Canada Inc. and Canature WaterGroup U.S.A. Inc.

Installation
Step 1: Preparations

1. Read the manual in full and follow all instructions carefully before starting the installation.
2. Apply NSF-certified lubricant to all seals to avoid pinched O-rings during installation (lubricant provided with install kit).
3. Discard any small parts remaining after the installation.

Step 2: Planning Your Installation
Plan the installation of the water filter system according to local plumbing codes. It is recommended to have a competent installer or plumbing professional complete the installation.

Step 3: Installation Steps

1. Follow the provided installation steps to correctly install the water filter system.
2. Handle all components of the system with care. Do not drop, drag, or turn components upside down.
3. Ensure the system is installed correctly to maintain the warranty.

Start-Up
Once the installation is complete, follow these start-up instructions:

1. Understand the screen and keypad configuration as described in the manual.
2. Follow the provided start-up instructions to initiate the water filter system.

Maintenance
System Maintenance: Perform regular maintenance procedures as described on page 23 of the manual to ensure the continued proper operation of your unit. Failure to perform these procedures regularly may void your warranty.
Servicing Your Control Valve: Refer to page 23 of the manual for instructions on servicing your control valve.

Troubleshooting Guide
If you encounter any issues with the water filter system, refer to the troubleshooting guide on page 26 of the manual for assistance.

Common Spare Parts
A list of common spare parts can be found on page 27 of the manual for reference.

Warranty
The manual contains a limited warranty. By installing and/or using this product, you waive certain legal rights including the right to sue or claim compensation in the event of property damage, injury, and/or death. Refer to page 28 of the manual for more information.

FAQ

• Q: Can I install the water filter system myself?
  A: It is recommended to have a competent installer or plumbing professional complete the installation to ensure it is done per local plumbing codes.

• Q: What should I do if I encounter issues with the system?

• A: Refer to the troubleshooting guide on page 26 of the manual for assistance in resolving any issues you may encounter.

1. This manual contains important safety and operating instructions. Read all instructions and follow them when using this product. Failure to consider this information and follow these instructions, including those concerning maintenance, may result in property damage, injury, and or death.
   Page 23 of this manual contains important maintenance procedures for the continued proper operation of your unit. These MUST be performed regularly for your warranty to remain valid.

2. We recommend installation only be completed by a competent installer or plumbing professional to ensure this product is installed under local plumbing codes.

3. Read this manual in full and follow all instructions carefully before operation.

4. Avoid pinched O-rings during installation by applying NSF-certified lubricant to all seals (provided with install kit).

5. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system.

6. Discard the small parts remaining after the installation.

7. Failure to install the system correctly voids the warranty.

8. Handle all components of the system with care. Do not drop, drag, or turn components upside down.

9. Save these instructions and keep track of your product’s serial number.
   NOTICE : THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY, AND OR DEATH.

SAFETY

Throughout this manual, certain conventions are used, including;

HAZARD SYMBOLS

**| For your own safety, please pay strict attention! Examples include temperature, electrical, and water pressure, etc.
HAZARD SIGNALS
DANGER| Indicates a hazardous situation that, if not avoided will result in death or serious injury, and/or property loss or damage.
WARNING| Indicates a hazardous situation that, if not avoided may result in death or serious injury, and/or property loss or damage.
CAUTION| Indicates a hazardous situation that, if not avoided, could result in a minor or moderate injury, and/or property loss or damage
NOTICE| Indicates important information, that if not followed may result in damage to equipment, or property loss.
WARRANTY EXCLUSIONS
**| Identify specific instructions that, if not followed, will void the warranty. The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law. By installing and/or using this product, you are accepting these limits on your legal rights.
NOTES
NOTE| Helps you take full advantage of the system and is used to emphasize installation, operation, or maintenance information that is important but does not present a hazard.
MANDATORY SIGNS
|

Used to depict a specific behavior that MUST be followed to avoid the present hazard (problem).

Canature WaterGroup U.S.A. Inc. / Canature WaterGroup Canada Inc. (“Canature”) has disclosed all known risks associated with the product within this manual but cannot disclose risks that are beyond its knowledge.
Original instructions. All information, illustrations, and specifications in this manual are based on the latest information available at the time of the publication.
The right is reserved to make changes at any time without notice.

FIND AND RECORD VALVE TYPE & SERIAL NUMBERS
There are two labels located on your Unit: 1) Control valve label and 2) System number label. Find and record your product model number, serial number, and valve serial number in the Records & Contacts section as they will be important if you need to troubleshoot.

NOTE
Do NOT remove or destroy the serial number. It MUST be referenced on request for warranty repair or replacement.

RECORDS & CONTACTS
Please have the information below filled out and available when calling in for parts or warranty:

KNOW THIS BEFORE STARTING YOUR INSTALLATION

• Read this manual thoroughly to become familiar with the filter and its capabilities before installing or operating it.
  Failure to follow instructions could result in personal injury, property damage, or death.
  This manual will assist you in getting the most out of your new filter.

• The installation of this filter MUST be by all electrical and plumbing authorities, as well as all applicable local codes and ordinances.
  Check with your local public works department for plumbing and sanitation codes.
  If the codes conflict with any content in this manual – the local codes should be followed. Installation by a licensed plumber or certified water treatment professional is recommended.

• This filter is designed to operate on pressures of 30 -125 psi.
  If the water pressure is higher than 125 psi, use a pressure-reducing valve ahead of this filter.

• It is not uncommon for sediment, precipitated
  iron, or hardness to be present in water supplies. Precipitated minerals or sediment can cause damage to the seals and pistons.
  If precipitated minerals or sediment are present in your water supply this will be considered a harsh environment. The seals and pistons would not be covered by warranty, stated or otherwise.

• Do NOT use water that is microbiologically unsafe without adequate disinfection before or after this system.

• This filter is capable of operating at temperatures between 4 °C – 43 °C or (40 °F -110 °F).
  Do NOT expose the filter to freezing temperatures or vacuum.
  Discharge lines exposed to freezing temperatures should be positioned with a downward slope.

• Do NOT expose the filter to direct sunlight.

• Do not use this filter on hot water supply lines.

• Avoid pinched O-rings during installation by applying the silicone-based lubricant supplied. Part #92360.

• It is recommended to inspect and service the control valve on an annual basis.
  Cleaning and or replacement of pistons, seals, and or spacers may be necessary depending on the raw water quality.
  Your installer can provide a maintenance kit for this purpose.

• Rural applications should have a water analysis annually before system checkup or repair.

• Chlorine bleach and common iron control chemicals may generate toxic fumes when mixed.

• Always wear appropriate safety gear, such as safety glasses.

NOTICE
The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law. By installing and/or using this product, you are accepting these limits on your legal rights. Canature is NOT responsible for losses, injury, or death resulting from a failure to observe these safety precautions or misuse or abuse of the equipment.

NOTE
Check with your local public works department for applicable local plumbing and sanitation codes. Follow local codes if they differ from the standards used in this manual. Otherwise, carefully follow the instructions in this manual. Canature is not liable for any non-compliance with local requirements

The BIF, BIFMN, BAF, and BIFHS all have individual design parameters that must be followed. Please review and verify correct sizing for your application utilizing the chart supplied below and by using the following formula:

• (Iron mg/l ____ X 1) + (manganese mg/l ____ X 2) + (Hydrogen Sulphide mg/l ___X 3) = Total Iron mg/l ____

BIF, BIFMN, BAF, and BIFCC Sizing and Application Guide

Chart size is as follows:

100 = 1 Cu.Ft of media
150 = 1.5 Cu.Ft of media
200 = 2 Cu.Ft of media
250 = 2.5 Cu.Ft of media
300 = 3 Cu.Ft of media

HOW YOUR WATER FILTER WORKS

• The BIF/BAF systems work by adding oxygen to the incoming water by passing it through a bubble of compressed air. The water is then passed through a special filter bed.
• The special media not only increases the pH of the water to enhance iron removal but also acts as a physical barrier to trap iron precipitate.
• As more water passes through this iron filter, the oxygen in the unit is used up, and the media gets loaded with iron. The regeneration process then begins in order to replenish the supply of oxygen, and to backwash the precipitated iron trapped in the media bed.
• The iron removal efficiency will be more effective with high pH water.

FEATURES & TERMINOLOGY

• Scrolling Diagnostics
  By pressing any button to light the LCD display, the unit will automatically begin scrolling important information for diagnostic purposes.

• Remaining Gallons
  The amount of treated water capacity until the next regeneration is required.

• Total Gallons
  The total amount of water the system can filter between regenerations.

• Regen Time
  Time of day that the filter is scheduled to regenerate.

• Estimated Days to Next
  Estimation of days to the next regeneration based on current consumption and capacity.

• Last Regeneration
  The date of the last regeneration cycle.

FLOW RATE INFORMATION

• At the stated service flow rates, the pressure drop through these devices will not exceed 15 psig.
• Peak flow rates are intended for intermittent use only (10 minutes or less) and are for residential applications only. Do not use peak flow rate for commercial applications or for a continuous rate when treated water supplies are geothermal heat pumps, swimming pools, etc.
• For satisfactory operation, the pumping rate of the well system must equal or exceed indicated backwash flow rate.

CHECK YOUR WATER PRESSURE AND PUMPING RATE
Two water system conditions must be checked carefully to avoid unsatisfactory operation or equipment damage:

1. The minimum water pressure required at the filter tank inlet is 20 psi.
2. The pumping rate of your well pump must be at least 5 gallons per minute (gpm) for satisfactory backwash of the filter. To measure the pumping rate of your pump, follow these instructions:
   a. Make certain no water is being drawn. Open the spigot nearest the pressure tank. When pump starts, close spigot and measure time (in seconds) to refill pressure tank (when pump shuts off). This figure represents cycle time.
   b. With the pressure tank full, draw water into a container of known volume, and measure the number of gallons drawn until the pump starts again. This is draw-down. Divide this figure by cycle time and multiply the result by 60 to arrive at the pumping rate in gallons per minute (gpm). To aid in your calculation, insert the date in the following formula:

EXAMPLE : CYCLE TIME is 53 secs.; DRAW-DOWN is 6 gals.; then, PUMPING RATE equals 6 gals. ÷ 53 secs. x 60 = 6.8 gpm
NOTE : If your pumping rate is inadequate, do not install your filter until problem is corrected.

BACKWASH FLOW RATES
The most important criterion in sizing a filter is the capacity of the pump. The water must pass through the filter media at a service flow rate that allows it to operate properly. The filter must also be backwashed at a flow rate sufficient to dislodge and remove captured particulates. Failure to provide sufficient water will cause a build-up of particulates in the filter media, impairing its filtration ability. In order for your filter to backwash and rinse properly, your pump must be capable of providing the backwash flow rates indicated in the above specification chart.

BACKWASH FREQUENCY
This unit is factory-set for backwash every 4 days. More frequent backwash may be required based on water conditions and the amount of water used.

FEED WATER PARAMETERS

• ALL UNITS
  Maximum TDS = 2000 ppm Maximum Sulphates = 500 ppm Maximum Hardness = 75 gpg Maximum Tannin = 0.0 ppm

• BIF
  Maximum Iron = 30 ppm ferrous or ferric Maximum Manganese = 0.0 ppm Maximum Hydrogen Sulfide = 1.0 ppm pH = 7.0. to 8.5

• BIFMN
  Maximum Iron = 30 ppm ferrous or ferric Maximum Manganese = 1.0 ppm Maximum Hydrogen Sulfide = 5.0 ppm pH = 6.5 to 7.5

• BAF
  Maximum Iron = 30 ppm ferrous or ferric Maximum Manganese = 0.0 ppm Maximum Hydrogen Sulfide = 0.0 ppm pH = 7.0. to 8.5

• BIFCC (Catalytic Carbon)
  Maximum Iron = 0.0 ppm ferrous or ferric Maximum Manganese = 0.0 ppm Maximum Hydrogen Sulfide = 5.0 ppm pH = 7.0. to 8.5

Optional Media Beds:

• Chem-free (BIF Models) – Removes iron and manganese from water. Recommended for low pH water.
• Multimedia- Traps precipitated iron from the water. Recommended for high pH water.
• Carbon (BIFCC Models) -for reduction for Hydrogen Sulfide.
• Birm (BAF Models) – Removes iron and manganese from water. Recommended for high pH water.

Standard Chemfree Filter (BIF and BIFMN Models)

• This special media not only increases the pH of the water to enhance iron, manganese, and hydrogen sulfide removal but also acts as a physical barrier to trap iron precipitate.
• The filter will automatically adjust the pH to neutral or higher on acid water without an acid neutralizer. The ability to raise pH greatly enhances the filter’s ability to remove iron efficiently.
• Replenishment of this media that raises pH will be required periodically, depending on how low the raw water pH is the amount of manganese (Mn) present in the water, and the usage rate. Models ending in ‘M’ are required when raw water has up to 1.0 mg/l of manganese or when pH is below 7.0. Over some time, it may become necessary to add more media to the unit. Adding media is necessary only when water has a low pH or manganese is present.

Multimedia Chemical Free Iron Filter – (BIFMM Models)

• This media acts as a catalyst for the removal of iron and manganese from the water but requires pre-oxidation. The water is pre-oxidized from the air bubble on the top of the tank and this media removes the iron and manganese from the water.
• This is not recommended to remove hydrogen sulfide from the water and requires high pH water.
• The media is not sacrificial hence no replenishment is required.

Carbon Filter (BIFCC Models)

• Hydrogen sulfide (H2S) is a nuisance to homeowners and water treatment professionals alike. These add an objectionable sulfur-like taste and “rotten egg” odor to drinking water. Left untreated, it can lead to corrosion in drainage pipes and concrete sewers.
• Groundwater systems are the most common drinking water source for sulfide contamination because of the anaerobic environment in which groundwater exists. Chlorination has been considered the most practical method for POE systems but is often difficult to implement because continuous chemical addition and ongoing maintenance is required. The formation of THMs is also a concern.
• Sulfide problems in surface water sources are much less frequent because of the natural aeration that occurs in most flowing surface water sources. Aeration is the most common treatment method in terms of volume of water treated annually because it’s inexpensive, easy to maintain, and doesn’t produce potentially harmful reaction products such as tri-halo-methanes (THMs).
• Another method is the use of catalytic carbon to sulfide reduction through the oxidation of sulfides with dissolved oxygen present in the water. Reduction of sulfides with catalytic activated carbon first involves adsorption of the sulfide species and then catalytic oxidation. The dissolved oxygen (minimum required 4 ppm) reacts with sulfides and oxidizes them to elementary sulfur and sulfates.
• Our Hydrogen Sulfide reduction filter combines aeration with catalytic carbon technology to effectively reduce sulfur from water. Following is the information on our Filter System for the reduction of sulfides from water.

Birm Filter (BAF Models)
The air in the tank will precipitate the iron from water and this filter media will trap the iron particles. Recommended for neutral to high pH water.

BACKWASHING INSTRUCTIONS

The BIF, BIFMN, BAF, and BIFHS all have individual design parameters that must be followed.

Instructions for Chart Use
From your water test results add the following together: Iron ppm plus manganese mg/l x 2 plus Hydrogen sulfide ppm x 3. EG 1ppm plus .5 x 2 = 1.0 plus .5 x 3= 1.5 will give you a compensated iron amount of 3.5 locate 3.5 (round up) on the chart if assuming it fits into the area that is shaded with a Y in it then the unit is sized correctly. Factory setting is 600 gallons or 4 days between regenerations. Please adjust gallons accordingly, do not adjust the day setting as the unit is required to regenerate at least every 4 days to replenish the air pocket in the air tank. Should the compensated iron fall into the area shown with an N please contact your sales representative for additional information before installation.

• (Iron mg/l ____ X 1) + (manganese mg/l ____ X 2) + (Hydrogen Sulphide mg/l ___X 3) = Total Iron mg/l ____

Note the importance of pH in the application and setting of your equipment
While the BIF and BIFMN products do have the ability to stabilize and raise the pH this is not always enough to complete the oxidation process.
If your raw pH is between 7.0 and 7.3 the effective oxidation time is cut in half so please set the unit accordingly (half the amount of gallons noted on the chart) If the Raw pH is between 6.8 to 7.0 the effective oxidation time is cut by .75 so please set the unit accordingly ( 1 quarter the amount of gallons noted on the chart) if the Raw pH is lower than 6.8 additional pH correction measures will need to be taken please contact your representative.

UNPACKING/INSPECTION

Be sure to check the entire unit for any shipping damage or parts loss. Also, note the damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit.
Small parts, needed to install the filter, are in a parts box. To avoid loss of the small parts, keep them in the parts bag until you are ready to use them.

What is included in the box?

BEFORE INSTALLATION

Make sure you have a copy of your most recent water test results. If your water has not been tested previously, your professional installer can obtain a water sample bottle to be sent to one of our facilities for a free analysis. It is important that this product not be installed until you have this information.
In all cases where metal pipe was originally used and is later interrupted by poly pipe, or the Noryl bypass valve, an approved ground clamp with physical separation and no less than #6 copper conductor must be used for continuity, to maintain proper metallic pipe bonding.

WARNING
If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied to the copper water lines and these lines are cut during installation of the bypass valve and/or poly pipe, an approved grounding strap must be used between the two lines that have been cut to maintain continuity. The length of the grounding strap will depend upon the number of units being installed and/or the amount of copper pipe being replaced with plastic pipe. See Figure 1.

MECHANICAL

• Do NOT use petroleum-based lubricants such as petroleum jelly, oils or hydrocarbon-based lubricants. Use only 100% silicone lubricants (packet Part #92360 provided in parts kit). All plastic connections should be hand tightened only. Thread tape may be used on connections that do not use an O-ring seal.
• Do NOT use pliers or pipe wrenches except when indicated by nut shape, e.g., pipe adapters. All plumbing must be completed according to local codes. Soldering connections should be done before connecting any plastic pieces to the pipe as excessive heat can damage them.

TOOLS REQUIRED FOR INSTALLATION

• Two adjustable wrenches.
• Additional tools may be required if a modification to home plumbing is required.
• Plastic inlet and outlet fittings are included with the filter. To maintain full valve flow, use of ¾” or 1” [1.9 cm or 2.54 cm] pipes to and from the filter. You should maintain the same or larger pipe size as the water supply pipe to the filter inlet and outlet.
• Use copper, brass, or PEX pipes and fittings.
• Some codes may also allow PVC plastic pipe.
• 5/8” [15.8 mm] Outside Diameter drain line is needed for the valve drain.
• Drain line tubing may be needed for the optional brine tank overflow fitting.

NOTE
Use of a competent installer or plumbing professional to ensure this product is installed under local plumbing codes is recommended. Canature is not liable for any non-compliance with local requirements.

PREPARATIONS

MEDIA INSTALLATION
Follow the steps below for proper media loading.

Fill the tank one-quarter full of water to protect distribution during gravel installation. Place the media into the tank in the order indicated above. Slowly and carefully add the gravel support bed and the filtration media leveling each layer as it is placed into the tank.
Fill the support bed (if supplied) first. During the filling process, ensure the distributor tube stays on the bottom of the tank, reasonably centered. Remove the tape from the distributor once media is loaded. Whenever possible, fill the tank outdoors to avoid problems with dust. Iffilling indoors, a dust mask should be worn.

NOTE
If severe loss in water pressure is observed when the filter unit is initially placed in service, the filter tank may have been laid on its side during transit. If this occurs, backwash the filter to ‘reclassify’ the media.

• Apply the supplied lubricant (part #92360) to the internal O-ring at the bottom of the control valve. Apply lubricant to the larger O-ring on the bottom of the valve that seals with the tank threads.

• Remove the tape from the top of the riser tube. Carefully position the valve over the riser tube, inserting the riser into the internal O-ring.
  Turn the valve clockwise into the threads of the tank until secure.

PLANNING YOUR INSTALLATION

WATER FILTER INSTALLATION LAYOUT
Select the location for your filter tank with care. Various conditions that contribute to proper location include:

1. All installation procedures must conform to local or regional plumbing codes. Canature is not liable for any non-compliance with local requirements
2. Outside taps used to water lawns and gardens should be isolated from the water line required to supply untreated water to the inlet of the water filter – a separate (new) line may be needed.
3. Where required by local plumbing codes, a check valve may need to be installed. Canature is not liable for any non-compliance with local requirements
4. Locate the filter as close as possible to the water supply source.
5. Locate the filter as close as possible to a floor or laundry tub drain and a 120-volt AC electrical outlet.
6. Filters should be located before the water heater on the supply line. If closer than three (3) meters [10 feet], install a check valve under local plumbing codes.
7. Do NOT install a filter in a location where freezing temperatures occur. Freezing may cause permanent damage to this type of equipment and will void the factory warranty. Freezing could also result in flooding and / or property loss and damage.
8. Allow sufficient space around the unit for easy servicing.
9. Keep the filter out of direct sunlight.

*NOTE
Check local plumbing code requirements for the use of check valve(s), back- flow prevention, or vacuum breakers. Canature is not liable for any non- compliance with local requirements.

NOTE
Waste connections or drain outlets shall be designed and constructed to provide for connection to the sanitary waste system through an air-gap of 2 pipe sanitary waste system through an air-gap of 2 pipe

CAUTION
Never insert a drain line directly into a drain, sewer line, or trap. Always allow an air gap between the drain line and the wastewater to prevent the possibility of sewage being back-siphoned into the filter.

**INSTALLATION STEPS

**

TO BEGIN YOUR INSTALLATION:

1. Make sure the bypass is attached securely to the control valve.

2. Apply thread tape to threaded connections straight or elbow plumbing adaptors

3. Apply the supplied lubricant (#92360) to the O-rings of the fittings.

4. Connect the supplied straight or elbow plumbing adaptors to the bypass with red clips.

5. Connect the inlet and outlet of the water filter to the plumbing of the house.
   NOTICE Any solder joints near the valve must be done before connecting any piping to the valve. Failure to do this could cause damage to the valve.
   NOTICE Do NOT use pipe thread compound as it may attack the material in the valve body.
   NOTICE Failure to leave enough distance could cause damage to the valve. Always leave at least 6” [152 mm] between the valve and joints when soldering pipes that are connected to the valve.

6. For the drain line connection; attach a 1/2” [12.7 mm] Inside Diameter (ID), and 5/8” [15.875 mm] Outside Diameter (OD) drain hose to the drain line fitting.
   a. Run the drain line to a floor or laundry drain.
   b. Complete any necessary plumbing to maintain a proper air gap.
   NOTE The waste connections or drain outlet shall be designed and constructed to provide for connection to the sanitary waste system through an air gap of 2 pipe diameters or 1” [25.4 mm] whichever is larger.
   CAUTION Never insert a drain line directly into a drain, sewer line, or trap. Always allow an air gap between the drain line and the wastewater to prevent the possibility of sewage being back-siphoned into the filter.

7. Using the included Allen key, place the unit in the bypass position.
   a. Slowly turn the main water supply ON.
   b. At the nearest cold-treated water tap, remove the tap screen, OPEN the tap and let water run a few minutes or until the system is free of any air or foreign material resulting from the plumbing work.

MANUAL WATER BYPASS

• In case of an emergency, or to perform filter maintenance, you can isolate your water filter from the water supply using the bypass valve located at the back of the control.
• In normal operation, the bypass is OPEN with the ON/OFF knobs in line with the INLET and OUTLET pipes, i.e., the black marks in the vertical position. See SERVICE below.
• To isolate the filter, simply rotate the knobs as indicated to the CLOSE position until they lock. You can continue to use your water-related fixtures as the water supply is bypassing the filter. However, the water you use will be untreated.
• To resume treated service, OPEN the bypass valve by rotating the knobs back to the SERVICE position.

NOTE If the tap has a screen, it should be removed to allow debris to flush out of the plumbing.

NOTE
Please make sure bypass knobs are completely open otherwise the untreated water may enter through the valve.

UNDERSTAND THE SCREEN & KEYPAD CONFIGURATION

The control valve is controlled with simple, user-friendly electronics, displayed on an LCD screen.
CONNECT THE TRANSFORMER
Connect the transformer to the unit by plugging the 12-volt transformer into a 120 VAC 60 Hz outlet.

When the power is connected, the screen will show the following information in sequence:

1. Date & Time.
2. Total U.S. Gallons, Remaining U.S. Gallons.
3. Last regeneration – last date when system backwashed.
4. Total regenerations.
5. Total treated.
6. Current Flow Rate (GPM) – flow rate of water being currently used.
7. Peak Flow Rate (GPM) – maximum recorded flow rate of the water.
8. Day override.
9. Delayed regeneration.
10. Regeneration Time – time of day when backwash starts.
11. Valve mode.
12. Valve ID.

Key Pad Configuration – the terminology used on the control valve label may vary by model. For programming, this manual will use numbers associated with each button position as shown below:

1. This function is to enter the basic setup information required at the time of installation.
2. This function is to initiate an immediate or delayed manual regeneration. 3/4 Increase or decrease the value of the settings while in the programming mode.

MANDATORY Do NOT use an outlet that is controlled by a light switch.

**START-UP INSTRUCTIONS

**

STEP 1. PURGE AIR FROM THE UNIT

1. Press any button to start. The display may read PRESS SETTINGS KEY 3 SEC TO UNLOCK if left untouched for several minutes.

2. To unlock, press button one (1) and hold for three (3) seconds. The display will beep confirming unlock.

3. Press and hold button two (2) to start the Manual Regeneration process.

4. Press buttons three (3) or four (4), and choose REGENERATION IMMEDIATELY.

5. Press button two (2) to start a regeneration cycle.
   NOTE If severe loss in water pressure is observed when the filter unit is initially placed in service, the filter tank may have been laid on its side during transit. If this occurs, backwash the filter to ‘reclassify’ the media.

6. The valve will automatically advance to the backwash position.

7. Open the bypass inlet very slowly until there is a steady stream of water at the drain. Opening the bypass inlet too quickly could result in resin being expelled from the unit and into the plumbing lines. With the valve in the backwash position, the unit will purge air from the system, sending it to the drain. This may take longer than the programmed backwash cycle time, so unplug the power so that the valve will remain in the backwash position.

8. With the bypass inlet now fully open, let the system run until all the air is purged and there is a steady stream of clear water at the drain.

9. Reconnect the power, press button two (2) to advance to the air draw position, and allow the unit to draw air for the full AIR DRAW cycle. This will add an air bubble in the second tank to aid in the oxidation.

10. Allow the unit to return to the SERVICE position.

11. Slowly open the bypass OUTLET knob until fully open.

STEP 2. PROGRAM HOUSEHOLD SETTINGS
This unit is factory-set for the correct size based on average applications. You are only required to set the date and the time of day.

1. The display may read “PRESS SETTINGS KEY”. Press button one (1) for three seconds (3) to unlock.
2. After three (3) seconds, the display will beep confirming unlock.
3. Press and hold button one (1) for three seconds (3) until you hear a beep. This will unlock the SETTINGS menu.
4. Now press buttons three (3) four (4) to change the hour value to the current time.
5. Press button one (1) once to highlight the next value.
6. Now press buttons three (3) or four (4) to change the minute value to the current time.
7. Press button one (1) once to highlight the next value.
8. Now press button three (3) or four (4) to change the AM/PM value to the current time.
9. Press button one (1) once to highlight the value.
10. Now press button button three (3) or four (4) to change the YEAR value to the current year.
11. Press button one (1) once to highlight the current month.
12. Now press button three (3) or four (4) to change the MONTH value to the desired month.
13. Press button one (1) once to highlight DAY.
14. Now press button three (3) or four (4) to change the DAY value to the desired day.
15. Press button one (1) once to highlight REGEN. DAYS value.
16. Now press button three (3) or four (4) to change REGEN. DAYS value.
17. press button one (1) once to highlight GALLONS value.
18. Press button one (1) once to highlight REGEN. TIME.
19. Now press button three (3) or four (4) key to change REGEN. TIME value. The factory set at noon.
20. Now press the button one (1) once to highlight LOAD DEFAULT. DO NOT change this setting.
21. Press button one (1) once to COMPLETE PROGRAMING.

Congratulations! Start-up instructions are now complete the unit is operational.

PLUMBING SYSTEM CLEAN-UP

The following procedures are guidelines only but have proven successful in most instances. Under no circumstances should any procedure outlined below be followed if contrary to any other household appliances manufacturer’s instruction(s). Should there be any questions concerning the advisability of performing a procedure, it is strongly recommended that the dealer be consulted before performing the procedure. Canature is not liable for any damages that result of failing to follow the household appliance manufacturer’s instructions and/or any issues that arise from following those instructions.

WATER HEATER
If the water heater has been exposed to both iron and hardness for a long period, replacement of the heater tank may be the only practical solution to prevent continued staining originating from this source. After completing the installation of the filter, clean the water heater by following these instructions;

1. Turn the energy supply to the water heater OFF and shut the heater inlet water valve OFF.
2. Drain the hot water tank completely. OPEN the Inlet Water Valve allowing the heater tank to be refilled with iron-free water. Continue flushing until clear water runs to the drain.
3. If, after 30 minutes of flushing, the water does NOT clear, terminate the flushing operation.
4. REFILL the water heater with water and pour approximately .5 gal or [ .19 liters] of household bleach into the top of the heater tank. Allow the bleach solution to stand in the tank for thirty (30) minutes. Flush tank.
5. Turn the energy supply back ON.

DISHWASHER
Dishwashers may have scale buildup due to prolonged exposure to hard water affecting the factory-rated performance. Consult the owner’s handbook and follow the manufacturer’s instructions.

TOILET FLUSH TANKS
To clean up toilet flush tanks:

1. Pour 4 to 6 fluid ounces [120-175 milliliters] of resin mineral cleaner, Pro-Rust Out, or any other suitable cleaner that contains a mild acid, such as CLR, into flush tanks and bowls, and let stand for one (1) hour.
2. When installation is completed, flush toilets several times with conditioned water.
3. If stains or deposits return, check that the lines are connected to treated water.

SYSTEM MAINTENANCE

Maintenance of your new water filter requires very little time or effort but is essential. Regular maintenance will ensure many years of efficient and trouble-free operation. Check with your local dealer about setting up a regular maintenance plan. Failure to follow maintenance instructions and schedule will result in the unit failing to operate properly and void your warranty.

CARE OF YOUR FILTER
To retain the attractive appearance of your new water filter, occasionally clean it with a mild soap solution. Do NOT use abrasive cleaners, ammonia, or solvents.

SERVICE SCHEDULE

• The seals and spacers along with the piston assembly should be inspected/cleaned or replaced annually or as required depending on the inlet water quality and water usage. See Inspection and Replacement of Piston Assembly and Seal and Spacer Kit.

• The injectors should be cleaned/inspected or replaced annually or as required depending on the water quality and use. See Clean Injector Assembly.

• Your inlet water quality and water consumption will determine how often the media should be replenished or replaced.
  Check with your water treatment expert for the media bed change frequency.

• Maintenance materials – Please see Common Spare Parts.

• Type M units only. The pH of your Raw water and treated water should be monitored at least monthly for the first year to determine when additional media will be required. Once the pH is equal or below 7.0 additional media will be needed to refresh the media bed please order item 95442 5 lb Jar of pH Adder.

• Check and clean the cross pipes and air tank annually.

SERVICING YOUR CONTROL VALVE

BEFORE SERVICING, YOU WILL NEED TO:

1. Shut the water supply to the filter OFF, put the filter into the BYPASS position.
2. Relieve water pressure in the filter by stepping the control into the backwash momentarily.
3. Return the control to the SERVICE position.
4. Unplug the electrical cord.
5. Disconnect the drain line connection.

CAUTION
RISK OF FLOOD
Disassembly while under pressure can result in flooding.

WARNING
RISK OF SHOCK
Unplug the unit before removing the cover or accessing any internal control parts.

Always follow these steps before servicing the valve.

POWERHEAD REMOVAL

To remove the powerhead:

1. Remove the screw & washer from the piston rod link.
2. Remove two (2) bolts securing the powerhead to the body
3. Remove the powerhead from the body.

INSPECTION & REPLACEMENT OF PISTON ASSEMBLY AND SEAL & SPACER KIT

1. Follow steps 1 to 3 of Powerhead Removal above.
2. Remove three (3) screws from the plate on the valve body.
3. Remove the plate from the valve body and pull the piston assembly from the valve. The brine valve assembly can also be removed in this stage.
4. If only lubricating, remove the piston assembly, grease it with silicone lubricant (Part #92360), and put it back in.
5. Replace the seal and spacer set as shown. Place spacer in then a seal and repeat until finishing with a seal. Important, to use the specialized end spacer and note its placement.
6. Lubricate the piston assembly with silicone lubricant (Part #92360) and then replace the Piston Assembly.

NOTICE Do NOT use petroleum-based grease products during replacement and assembly.

CLEAN INJECTOR ASSEMBLY
Sediment, salt, and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from happening. The injector assembly is located on the right side of the control valve when facing your softener.

The assembly is easy to clean, start by:

1. Shut the water supply to your softener OFF.
2. Reduce the pressure by opening a cold-treated tap.
3. Using a screwdriver, remove the two (2) screws holding the injector cover to the control valve body.
4. Carefully, remove the cover, and disassemble as shown below.
5. The injector orifice is removed from the valve body by carefully turning it out with a screwdriver.
6. Remove the injector throat the same way.
7. Carefully flush all parts including the screen.
8. Use a mild acid such as vinegar or Pro Rust Out to clean the small holes in the orifice and throat.
9. Reassemble by reversing the procedure.

PLEASE NOTE : Make sure the two prominences on the injector are aligned to the grooves on the valve body.

• A. Remove the two (2) screws of the injector cap.
• B. Pull the Injector Cap out. Remove the Injector Assembly, O-ring, and screen.
• C. Clean the injectors and replace the cap.
  • Be sure to replace the O-rings when reassembling and lubricate with approved 100% silicone-based lubricant. Order Part #92360.
  • During final assembly be sure the injector is seated correctly as shown in the figure above.

TROUBLESHOOTING GUIDE

NOTE Before attempting any troubleshooting, be sure to test the water. The tests should include;

1. Raw water
2. Hot treated water
3. Cold treated water.

PROBLEM

DELIVERS UNTREATED WATER
The bypass is closed, sending raw water past the unit.| Return the bypass valve to the open position to service the home. See Manual Bypass.
Bypass loop in the home’s plumbing.| Close outlet valve only on filter bypass, open nearest softened water line. If no water flows, then there is not a bypass in the plumbing. If there is water flow, then there is a hidden bypass in the plumbing and you need to call the installer.
Not programmed correctly for the current application.| Verify programming is set correctly for the current application. Verify programming is set to correct the hardness level and the number of people living in the home. See Start-Up & Programming.
Type M units only. The pH of your Raw water and treated water should be monitored at least monthly for the first year to determine when

additional media will be required.

| Once the pH is equal or below 7.0 additional media will be needed to refresh the media bed. Please order item 95442 5 lb Jar of pH Adder.
NOT REGENERATING AUTOMATICALLY, NOT METERING FLOW
Check diagnostics for last regeneration.| Open nearest softened water outlet and check if gallons are counting down on meter. If not metering, contact your authorized installer.
NOT REGENERATING AUTOMATICALLY CAUSING ALARMS
Caused by a power outage or brownout during regeneration.| Unplug power for thirty (30) seconds then reconnect. If the alarm continues contact your authorized installer.
ALARMS AFTER REGENERATION
Caused by a power outage or brownout during regeneration.| Unplug power for thirty (30) seconds then reconnect. If the alarm continues, contact your authorized installer.
Corroded or damaged rear circuit.| Contact authorized installer and replace circuit.
EXCESSIVE PRESSURE LOSS
Peak or continuous service flow rate may be exceeding capacity causing the unit to be restrictive due to size.| Check unit specifications to ensure proper sizing for the application.

Drain line is blocked causing unit not to regenerate correctly – clean drain line and DLFC control

HALL SENSOR – ERROR CODE

Power surge.

| Unit is in normal home position showing ‘Hall Sensor Error’.

1. Unplug for one (1) minute.

2. Plugin.

3. Initiate Manual Regen if the error reoccurs .

Circuit failure.

| Transformer or motor failure – unit will NOT be in the home position; water may be running at the drain.

1. Replace the motor and transformer if unable to determine the output of the transformer separately.

2. Contact your authorized installer for parts and or assistance.

COMMON SPARE PARTS

WARRANTY

465/565 Residential Water Filter
NOTICE : THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND/OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY, AND/OR DEATH.
Products manufactured and assembled by Canature WaterGroup™ are warranted to do the work for which they are intended where properly installed, operated, and maintained. Canature WaterGroup™ warrants each new residential water filter to be free from defects in materials and workmanship subject to the qualifications or exclusions below. Residential Systems are defined by pressure tank size and/or the amount of resin or filter media contained in the tank. Residential systems use up to 13” [330 mm] diameter tanks and can contain up to 3.0 cubic feet [28.3 L] of resin or filter media.

Warranty on Control Valve and Parts:
Canature WaterGroup™ will replace or repair any part (except for Wear and Tear Items – Media, Piston, Seals, and Brine Valve) that fails within seven (7) years from the date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception from the date of manufacture shall be proof of purchase or installation is provided and then the warranty period shall be from the date thereof.

Warranty on Mineral Tanks and Brine Tanks:
Canature WaterGroup™ will provide a replacement mineral tank or brine tank to any original equipment purchaser in possession of a tank that fails within the lifetime of the original owner, provided the failure is due to a defect in material or workmanship and that the water filter or filter is at all times operated following specifications provided in the Owner’s Manual and not subject to freezing or vacuum.

Exclusions :
Damage to any part of this water filter or filter as a result of misuse, misapplication, neglect, alteration, accident, installation, or operation contrary to our printed instructions, damage to ion exchange resin and seals caused by chlorine/chloramines in the water supply, damage to internal pistons and seals caused by wear and tear from iron, manganese, sediment and or silt, or damage caused by any force of nature is not covered in this warranty. At our sole discretion, we will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. Canature WaterGroup™ assumes no responsibility for consequential damage, labor, or expense incurred as a result of a defect or failure. Media and Resin coverage is limited to the warranty provided by the original manufacturer. As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary seasonally or over some time. Your water usage may vary as well. Water characteristics can also change if the appliance is moved to a new location. For these reasons, we assume no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation for us. Further, we assume no liability and extend no warranties, express or implied, for the use of this product with a non-potable water source or a water source that does not meet the conditions for use as described in the Owners Guide. CANATURE WATERGROUP’S™ OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE WATER SOFTENING SYSTEM AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL OR OTHER DAMAGES.

Return of Goods:
An authorization number must be obtained before returning any merchandise. NOTE: All material returned to Canature Watergroup must be returned freight prepaid. Upon inspection, if our warranty department determines the goods to be defective under the terms of this warranty, the warranty shall be limited to the defective parts to be repaired, replaced, or credited at Canature WaterGroup’s discretion. You pay only freight to return defective parts to our factory and local dealer charges, including but not limited to labor charges, travel and transportation expenses, and handling fees. Some State & Provincial jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly, some State & Provincial jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. Consult your authorized Dealer for warranty and service information.
Toll Free: 1-877-288-9888 www.canaturewg.com

References

• Canature WaterGroup

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